Dianne Schaeffer

9320 Leigh Choice Court, Owings Mills, Maryland 21117

Home: 410.998.9843
Cell: 410.952.3036
dschaeffer1@hotmail.com

Qualifications:
 Excellent team player or independent worker with maturity to deal with clients and resolve issues.
 Self-starter and independent worker possessing strong interpersonal skills.
 Organized, flexible, creative and open to new ideas.
 Known as an enthusiastic employee who brings energy and a positive attitude to the work setting.
 Possesses a positive, caring, dedicated approach to customers thus providing quality customer service.
 Former small business owner and manager (13 years) with extensive background in management and sales and customer
service. Certainly needed to learn multitasking skills.
 Ability to learn quickly on the job, remains flexible with tasks, and performs work duties without direct supervision.

Work Experience:
2004 to 2008, Value City Furniture, Baltimore, MD
Sales Representative: Responsible for creating customer record, writing the order, scheduling delivery and creating
install sheet for drivers to ensure a flawless delivery. Found cost, negotiated price and developed quotes. From the onset
of hire date I have maintained a position in the top 20 to 25% of the 30 person sales team on a commissioned basis. This is
a high volume mass furniture merchandiser represented by two 15-member teams. Met or exceeded warranty and customer
service goals.

2002 to 2004, National Business Products (NBP), Columbia, MD

Sales Representative/Consultant: Establish, develop and identify client’s needs. Suggest manufacturers or
furniture pieces depending on clients’ budget. Provided on-site inspection and measuring to help develop a Giza drawing
or drawings of clients area and budget. Located and developed new office supplies business. Generating and scheduling
sales call from past and current customer base. Developed new sales leads through cold and warm calls selling using
various documentation of business and manufactures in the local Maryland area. Located and developed new office supply
business. Generating and scheduling sales calls from past and current customer base. Developed new sales leads through
cold and warm calls selling using various documentation of business and manufacturers in the local Maryland areas.

1996 to 2002, Worked in the IT industry with various government and private organizations. In MD and VA areas.
Developer/Coordination: I worked on a contract basis with Aircraft Owners and Pilots Association (AOPA),
Office of Naval Research and the Inspector General Office. Established client relationships, secured work order
requirements and negotiated timetables for delivery. Analysis of requirements and documentation. Strong customer service
skills needed.

1983 to 1996, Thee Chocolate Tree North Providence, RI

Small Business Owner: Maintained/operated a profitable retail sales business. Ordered stock, maintained inventory,
hired full and part-time workers, promoted sales campaigns, advertised and dealt with customers, vendors and funeral
directors. Thee Chocolate Tree was a retail gift store located in a mall setting covering 1800 square feet. Diversification
was the key to success accompanied with great customer service skills. We sold flowers, candy, gifts, balloons, novelties
and various gift and candy/food baskets. Created developed, and marketed a new wedding and funeral division.