Jared Burkholder

434-238-8765
burkhojl@gmail.com
www.jaredburkholder.weebly.com

Education

M.S.Ed., Adult Education/Human Resources Development, James Madison University, 2013, GPA: 3.9
B.S., Psychology, James Madison University, 2011, GPA: 3.5, Graduated Cum Laude

Technical Skills

SaaS Relationship Management

Business Development
Inside and Outside Sales
Software application training and implementation
Troubleshooting for software applications
Contractual invoicing
Program evaluation
Facilitation
Data collection and analysis
Writing (business, script, speech, academic)

Software Proficiency

Microsoft Office Suite (Word, PowerPoint, Excel, Access)

Learning Management Systems
SalesForce
Articulate

Leadership Experience

Collaborated with executive teams at enterprise level client base to increase efficiency and effectiveness of
their internal programs, processes, and software applications
Managed the implementation and execution of yearly compliance programs for 30-40 mid-tier clients
Consulted with internal teams to drive product development and enhancements based on client needs
Acted as main point of contact for all client troubleshooting and escalation needs

Communication Skills

Trained executive staff members on proper use of implemented software and offered suggestions for
improvement
Maximized sales and identified areas of potential growth for client base through the use of strong
interpersonal relationships with customers
Consulted with inter-department team members to ensure successful and timely project implementations
and launches
Guided new team members in professional growth and development with extensive product knowledge and
training ability
Professional Experience

Enterprise Relationship Manager, RegEd, Raleigh, NC (6/2014 Present)

Regional Account Executive, Relias Learning, Raleigh, NC (6/2013 6/2014)
Delivery Specialist, James Madison University, Harrisonburg, VA (8/2012 6/2013)
Patient Service Representative, Rockingham Memorial Hospital, Harrisonburg, VA (6/2011 7/2012)
Electronic Service Associate, KMART, Harrisonburg, VA (8/2010 8/2011)
Customer Service Representative, Kroger, Lynchburg, VA (4/2006 12/2009)