Chapter - 02 - Server Edition PDF

Chapter 2
Avaya IP Office Platform

Server Edition
2015 Avaya, Inc. All rights reserved. Page 1

IP Office Platform
Server Edition
Server Edition
Introduction

Solution Overview
Fully integrated Mid-Market solution (target 100-2500 users)

A central server:
Optimized for IP Telephony
Extensive unified communications features
Expansion Systems to increase capabilities
Based on existing IP500 V2 or a Linux-based option
Builds upon the rich heritage of Avaya IP Office Platform
1 or 2 Servers

Solution Overview, continued
Native IP, Sip, H323 and analog/TDM extensions & trunks

Integrated messaging, collaboration, mobility, presence
Centralized or distributed deployment over a number of sites
Out of the box resilience
Low Total Cost of Ownership:
Highly cost effective for both IP-centric and Hybrid
Ease of install and management
Centralized Administration
Centralized Licensing

Components
Only the Primary Server is required; all others optional

Further components can be added at any time
Note:
Avaya IP Office Customer Call Reporter
(CCR) is not supported.

Primary Server
Primary Server - the significant

solution component
Integrated unified communications

server:
Feature server (IP Office)
Media server (Jade)
Messaging (Voicemail Pro)
Productivity and Mobility (One-X
Portal)
Solution management web portal
License server
All native Linux applications

Secondary Server
Secondary Server optional component that adds capacity and solution

resilience
New technology platform, same as Primary Server
Automatically provides backup to Primary Server
Local or remote location

Expansion System
IP Office for Linux Expansion System

optional component to support remote locations
New technology platform optimized for IP telephony
Adds to solution capacity if required
Centrally managed
Centrally licensed
Comprehensive survivability

Expansion System Capabilities
IP focused telephony capabilities:

500 users/phones (H.323, SIP, IP DECT, Wi-Fi, SIP ATA)
125 registered SIP trunks (also H.323)
128 Conference channels, 64 party maximum
Users/Phones* can be backed up to Primary or Secondary
Local management access for rainy day
*Avaya 16xx/96xx H.323 endpoints only 2015 Avaya, Inc. All rights reserved. Page 9
IP Office 500 Expansion System
Office 500 Expansion System optional component to support remote

locations or gateway operation
Utilizes the IP500 V2 platform, including expansion modules
Supports all Office Essential/Preferred Edition capabilities (except embedded
Messaging)
Adds to solution capacity if required
Centrally managed
Centrally licensed
Comprehensive survivability

IP Office 500 Expansion System Capabilities
IP, Analog and Digital endpoints:

384 users/phones (Analog, Digital, H.323, SIP, IP DECT*, or Wi-Fi)
IP, Analog and TDM trunks:

SIP and H.323 (up to 125)
T1/E1/PRI (up to 8), So/To BRI (up to 16), Analog (up to 204).
128 Conference channels, 64 party maximum
Up to 148 VCM channels (G.711, G729, G.723, G.722, T.38)
Users/Phones** can be backed up
to Primary or Secondary
* 120 IP DECT endpoints maximum

** Avaya 16xx/96xx H.323 endpoints only
one-X Portal for IP Office Server
one-X Portal for IP Office

optional component for increased one-X Portal user and
call processing capacity.
Moves processing from Primary to separate server
Up to 750 one-X Portal users
Same platform as IP Office for Linux Expansion System (HP DL120G7)

IP Office Platform
Server Edition
Server Edition
Select Mode

Server Edition Select, Overview
IP Office Select is a superset of Server Edition non Select.

IP Office Select increases capacity and adds some extra features
Select is supported on Server Edition native and OVA platforms.
Select will not be applied on IP500 or Basic / Essential / Preferred editions.

Server Edition Select, Overview (continued)
Select is a mode that is configured in the core IP Office software and validated
by licensing. Server Edition Select licenses unlock the new functionality.
Most Select features are enforced by Manager, Web Manager or core software.
Completely new set of feature licenses for Select are available only in PLDS.
For upgraded systems all existing ADI licenses will become dormant after switching to
Select.
A PLDS license file must be obtained to replace all existing ADI licenses as well as
provide the software version licenses.

Server Edition Select, Overview (continued)
No other IP Office components are configured as Select, they derive features

and operation via indications from the core.
Common IP Office and application binaries; can run either as Select or non
Select.
All Server Edition systems will be Non Select when first installed/upgraded and
the mode must be changed if Select functionality is required.
Select mode can only be set by Manager:

Initial Configuration Utility (ICU)
SE Manager option Set All Nodes to Select
SE Manager option to Convert to Select individual systems
Select mode can only be reset by defaulting the configuration.

Server Edition Select, Feature Comparison
IP Office IP Office
Scalability Select non Select
SE capacity to 2500 users (up from 2000)
SE capacity on single server to 2500 (up from 1500)
SE Nodes increased to 150 (up from 32)
SE 100% UC - 2500 users (up from 750)
SE Voicemail Pro capacity to 250 ports (up from 150)
SE Voicemail Pro Dual Active to 500 ports
SE Hunt Groups to 500 (up from 300)
SE Conference ports to 512 (up from 256)
SE SIP channels per node to 1024 (up from 512)
SE SCN channels per trunk to 500 (up from 250)
SE Soft Consoles to 50 (up from 32)
BHCC to 20000 (up from 18000)

Server Edition Select, Feature Comparison (continued)
IP Office IP Office
Resiliency
Select non Select
Improved SE Resiliency
SE Resiliency to Expansion
SE VMware HA
IP Office IP Office non

New Capabilities
Select Select
Integration with LDAP and Active Directory

Server Edition Select, Scalability
IP Office Select Server Edition solution will support 2500 users.

Limits per Server apply
Non Select solution will support a maximum of 2000 users same as 9.0 GA.
Limits per Server apply
Non Select Select

Maximum Solution Users 2000 2500

Server Edition Select, Scalability (continued)
With IP Office Select Server Edition all 2500 users can be supported on a single
server.
Capacity dependent on Server model deployed.
Non Select systems will support a maximum of 2000 users on a single server.
Capacity dependent on Server model deployed.
Server Model Non Select Select

Dell R620 / OVA 2000 2500
HP DL360 1500 1500
Dell R210 / HP DL120 750 750
IP500v2 384 384

Server Edition Select nodes increased to 150 (up from 32).
Users can be distributed across a maximum of 150 nodes.

1 x Primary, 1 x Secondary, 148 x Expansion systems (Linux & IP500v2)
Non Select solution will continue to support a maximum of 32 nodes
Number of expansion systems supported dependent on Server model deployed.

Dell R620 / OVA 30 148
HP DL360 30 30
Dell R210 / HP DL120 30 30

SE 100% UC - 2500 users (up from 750), supports a 1:1 ratio between users and
Power Users.
Requires standalone one-X Portal on the Application server.
Reduced numbers with one-X Portal deployed on Primary Server.
Server Model & Deployment Non Select Select

Primary - Dell R620 / OVA 750 1250
Primary - HP DL360 750 750
Primary - Dell R210 / HP DL120 375 375
Standalone - Dell R620 / OVA 750 2500
Standalone - HP DL360 750 1500
Standalone - Dell R210 / HP Dl120 750 750

SE Voicemail Pro capacity to 250 ports (up from 150)
Maximum ports supported dependent on Server Model deployed.

Dell R620 / OVA 150 250
HP DL360 150 150
Dell R210 / HP DL120 75 75
Also changes to maximum recording channel capacities

Dell R620 / OVA 85 170
HP DL360 85 85
Dell R210 / HP DL120 42 42
IP500v2 42 42
SE Hunt Groups increased to 500 (up from 300)
Increases to number of Hunt Groups, number of Hunt Group members and total
Hunt Group members increased in Select
Non Select Select

Maximum Hunt Groups 300 500
Maximum Hunt Group Size 750 1250
Total Hunt Group Members 3000 5000

SE Conference ports to 512 (up from 256)

Increase in number of Conference ports in Select
Number of Conference ports dependent on Server model deployed.

Dell R620 / OVA 256 (1x256) 512 (2x256)
HP DL360 256 (1x256) 256 (1x256)
Dell R210 / HP DL120 128 (1x128) 128 (1x128)
IP500v2 128 (2x64) 128 (2x64)
.

SE SIP channels per node up to 1024 (up from 512)

Increase in number of SIP channels per node in Select
Number of SIP channels per node dependent on Server model deployed.

Dell R620 / OVA 512 (direct media) 1024 (direct media)
256 (indirect media) 512 (indirect media)
HP DL360 512 (direct media) 512 (direct media)
Dell R210 / HP DL120 256 (direct media) 256 (direct media)
IP500v2 128 (direct media) 128 (direct media)

SE SCN channels per trunk to 500 (up from 250)

Increase in number of SCN channels per trunk in Select
Non Select Select

Maximum SCN trunks Linux 32 150
Maximum channels per SCN
250 500
trunk Linux
Maximum SCN trunks IP500v2 32 32
Maximum channels per SCN
250 250
trunk IP500v2

SE Soft Consoles to 50 (up from 32)

Increase in number of Soft Consoles per SE solution
Active Soft Consoles per system unchanged
Non Select Select

Soft Consoles active per SE solution 32 50
Soft Consoles active per Linux
10 10
Server/Expansion
Soft Consoles active per IP500v2
4 4
Expansion

BHCC up to 20,000 (up from 18,000) for Select

Dell R620 / OVA
18000 20000
No one-X Portal users active
Dell R620 / OVA
9000 10000
one-X Portal users active
HP DL360
18000 18000
No one-X Portal users active
HP DL360
9000 9000
one-X Portal users active
Dell R210 / HP DL120
With or without one-X Portal users 7200 7200
active
IP500v2 7200 7200

IP Office Platform
Server Edition
Installation
Requirements

Server Edition, Installation & Upgrades Overview
A single distribution contains the software components for the whole solution
Includes server and user applications, as well as phone and Avaya Office 500 firmware
Avaya servers come with distribution preinstalled
Linux servers support a web based Ignition process to personalise them for
their intended use:
Primary, Secondary, Linux Expansion or one-X Portal server
A simple, single screen utility (Initial Configuration Utility) is run automatically
to allow an Avaya Office device to be centrally detected and administered as part
of the solution.
Upgrades are automated, solution-wide and centrally managed
Note:
Installation and upgrades can also be done from a USB stick as well as from a
DVD, with R9.1(or higher) for Server Edition.

Linux Server Installation

IP Office for Linux
To help manage the IP Office for Linux, the following tools are available:
Web Management
IP Office Manager on a Windows PC
System Monitor and System Status Application (SSA) on a windows PC
Voicemail Pro Client on a windows PC
One-X Portal on a windows PC
Avaya Call Recorder on a window PC
Linux command Line Interface (CLI)
SSH Client for remote management and diagnostics

IP Office for Linux Installation Software
Avayas DVDs are required for Installation and Maintenance of IP Office for
Linux:
IP Office for Linux

The IP Office for Linux software is provided as a single DVD orderable from
Avaya, or downloaded to a USB Stick The DVD and USB are the ones referred
to by the installation processes in this documentation.
IP Office Administrator Applications DVD

This DVD includes the software package to install the IP Office Manager,
System Status Application, IP Office Monitor applications onto a Windows PC.
These applications are required for the installation and maintenance. Although IP
Office Manager lite can be installed from Web control.
Note:
The installation software can be downloaded from the Avaya Support web site
http://support.avaya.com/products

IP Office for Linux Installation DVD or USB
IP Office for Linux Installation can install the following:
Linux
The base operating system installed is CentOS, a Linux operating system.
However, no specific knowledge of Linux is required for installation or
maintenance of the server.
IP Office Media Server

This is a media gateway for voice and video calls using H323 and SIP IP trunks
and telephones. The application is configured and managed remotely using the
IP Office Administrator Applications suite, consisting of the IP Office Manager,
System Status Application, System Monitor. These Applications can be installed
from the IP Office Administration DVD.
One-X Portal for IP Office

This is a web browser based application that user's can use to control making
and answering calls on their phone. It also provides a range of gadgets for the
user to access features such as their directory, call log and voicemail messages.
The one-X Portal for IP Office application is also configured and managed
remotely using web browser access. Each user who wants to use one-X Portal
for IP Office needs to be licensed .
IP Office for Linux Installation DVD or USB (continued)
Voicemail Pro
This is a voicemail messaging application. It provides mailbox services to all
users and hunt groups on the IP Office for Linux switch for which it is configured.
In addition is can be highly customized to provide a range of call routing and
voicemail services. The Voicemail Pro application is configured and managed
remotely using the Windows Voicemail Pro client. A copy of the Voicemail Pro
client can be downloaded and installed from the IP Office Administration DVD
The number of simultaneous connections to voicemail is licensed.
Web Management
The IP Office for Linux server is configured and managed remotely using web
browser access. Web Management is used for basic user and huntgroup
configuration, setting up services, doing back ups and restorals, and performing
upgrades, which we will see in a later lesson.
Avaya Call Recorder

With the introduction of release 9 software, the Avaya Call Recorder is available,
this will allow the recording of Calls, and a Search and Replay option for playing
them back at a later date. This is not to be confused with Contact Store which is
the equivalent on IP Office 500 V2.
IP Office Administration DVD
IP Office Manager
This application is used to configure the IP Office Media Server application. It
also includes tools to upload files used by Avaya IP phones to the IP Office
Media Server. This application is installed from the IP Office Administrator
Applications DVD onto a Windows PC.
System Status Application

This application is used to monitor the IP Office Media Server application and its
trunks. It displays systems details, system alarms and can also display details of
current calls in progress. For troubleshooting, the System Status Application
captures snapshots of the system's current status and configuration. This
application can be used by installers, maintainers and trusted users. This
application is installed from the IP Office Administrator Applications DVD onto a
Windows PC.

IP Office Administration DVD (continued)
IP Office System Monitor
This application is used to monitor all activity on the IP Office Media Server. It
includes a range of filter settings to control the level of detail shown in the
monitor trace. Interpretation of the details shown requires a high level of data
and telephony experience. However all system installers and maintainers should
known how to use IP Office System Monitor to capture a historical log of system
activity for analysis by Avaya.
Voicemail Pro Client

This application is used to configure the Voicemail Pro application. A copy of the
installation package for this application can be downloaded from the server.
Web Browser
A web browser is used for access to the web control pages of the server.
A browser is also used to access the one-X Portal for IP Office applications
administration menus.
SSH Client
Access to a program that supports SFTP/SSH, for example SSH Secure Shell, is
useful but not obligatory.
IP Office Platform
Server Edition
Installing a Server
Edition

Linux Server Installation

USB Support for Install
User and Business partners can use USB for Installation and Upgrades.
Steps for creating USB Bootable stick:
Prerequisites are USB Stick - 8GB recommended and UNetBootin -

http://unetbootin.sourceforge.net
Erase all files on USB stick.
Use UNetBootin to generate USB stick from the ISO image as per documentation.
After USB Stick is generated copy "syslinux.cfg" file from USB/ folder to the stick root
folder.

Installation
Now we will take you through a standard installation for IP Office for Linux.
Always make sure you have the correct network information before you attempt
the installation, this will save your time and perhaps some extra configuration
later for example:
IP Address/Subnet
Gateway and DNS IP Addresses
A root password
A Server Name
Note
If you have a Server supplied by Avaya, then the Installation of
Server Edition software is not required. When you turn on the
server you will be directed to the Ignition Process.
If any Server Software requires upgrading, this we will cover later in this
course.

Installation (continued)
Select the language that you want to use for the installation process.

Select the keyboard that the one being used matches.

Read the license agreement.




Note
Depended on the installation routine and its release you will see deviating
graphics. But by whatever means at this point in time the system displays
the progress of the installation.



Ignition Process Default Certificate
When you first connect to a new system to run Ignition you may be presented
with a security warning about the connection being untrusted.

Ignition Process Default Certificate (continued)
Pre-Ignition the system is using the default IP Office security certificate for
identification.

Ignition Process
Following installation and start up of the newly installed module, the services
provided by the module need to be started and initialized. This is done via web
browser access to the module.
1. From a client PC, start the browser and enter https:// followed by the IP address of
the server and :7070. For example https://192.168.42.1:7070.
2. Note: You can only log in as the root user for Ignition

Ignition Process (continued)
After clicking next, you are given the License screen, select I Agree, then click
next

Here you select the role that the server is to perform in the Server Edition
Network

New Hardware screen detects the presence of a second hard drive, which is
used for Contact Recorder. Click on Next.

Enter the IP address and DNS settings that the module should use. These will
be used for future access.

Enter the Time settings, NTP settings and Companding settings as required.

Enter and confirm a new passwords, there are 3 passwords to enter.

Or if you have purchased a third party CA you can import it into the system. Click
on Next.

You need to download and install the root certificate into your browser before
you complete Ignition. Click on OK.

A summary of the setting is displayed. Click Apply and alternatively use Previous
and Next options to re adjust settings.


If you didnt import the root certificate into your browser before completing
Ignition then you will get another warning. The previous default IP Office
certificate that you added an exception for at the start has been replaced b a
different identity certificate that has been signed by the root CA.

The server is now using a new
identity certificate, not the default
IP Office certificate.
Issued to Common Name is
Primary. This is the hostname that
was set in the network
configuration settings during
Ignition.
Issued by Common Name contains
the MAC address of the system.

Import the certificate into your browser
before you continue.
If you do not import the certificate you will
get security warnings for each different
port you try to connect to for his system.
7070 Web Management
7071 Web Control
9443 Secure one-X Portal
9443 Web Conferencing
Example provided here for importing
certificate into Firefox.

Initial Configuration Utility (ICU)
ICU checkbox to set system as

Select.
Checkbox automatically selected
when adding additional systems
to a Select network.
Web sockets used for IP Office
lines between systems.
Secondary
Expansions

IP Office Platform
Server Edition
Web Management

Management Management Tool Usage
Day
Offline config creation, preparing IP Office SE Manager
Zero
Ignition process Web Manager

Day Add/remove nodes, initial configuration SE Manager
One IPOSS On-boarding Web Manager
Importing users Web Manager
Day to day user and call management Web Manager

Day Upgrade, backup/restore, Alarms, Audit Web Manager
Two SSO Management launch Web Manager
All other Server Edition management SE Manager

Launch Options For All Systems
https://135.60.235.69/
Will Open :
1. Web Manager on Primary if system is server
edition Primary / Secondary or Expansion
2. Web Manager on Embedded server if system
is other than server edition system
Advantages:
1. Simple URL only type IP Address of the system
2. Will be evolved as landing page in future

Launch Options: for Server Edition
https://135.60.235.69:7070/login

Web Management Solution View
Single Screen to show all systems in Server Edition solution with count of
Online/Offline systems.
Call Management to
manage all users of the
whole solution in same
Solution to return window System setting, for
to this view
configuration
Actions to perform backup/

restore, upgrade etc. on selected
systems

Web Management Solution View (continued)
Single Screen to show all systems in Server Edition solution with count of
Online/Offline systems.
Access to
applications
Solution Settings to create
schedules and add servers
Security
Management
Login off
Icon to expand or
collapses the selection

Web Management Solution Enhancement View
Trigger Backup/Restore and Upgrade on all or selected systems
Indication of Upgrade available for the systems with the version
Progress of Backup/Restore and Upgrade

Web Management Solution Enhancement View (continued)
Details of individual systems with options to invoke various operations.

Web Management Dashboard

Web Management Dashboard (continued)

Web Management Dashboard (continued)
Placing your mouse cursor over the extension ports provides further information
about that port in the form of a tooltip.

Web Management Configuration
From the Call Management drop down menu
Users
Extensions
Groups
Auto Attendant - IP500v2 Standard Mode only

Web Management Configuration (continued)
When you select User, all Users are displayed

Select to edit a User

More configuration option are available from the drop down menu for System
Setting.

Web Management LDAP Synchronization
The LDAP Synchronization settings are accessed from the Solution Settings
dropdown options in the Solution View page.

Web Management LDAP Synchronization (continued)
The Administrator needs to provide information about the LDAP server and user
credentials for connection.

Web Management File Management
Show the files present in a selected directory along with file attributes such as file
name, size, type and last modified date.

Web Management File Management (continued)
Disk space and Folder listing on the left hand side of the screen.
File management controls across the top of the screen.

Web Management Voicemail Pro Management
Web Manager provides the ability to configure the Voicemail Pro System
Preferences for Server Edition, UCM and the Application Server.

Web Management Voicemail Pro Management (continued)
The System Preferences of the Voicemail Pro thick client are now also available in
Web Manager.

Web Management Voicemail Pro Management (continued)
Voicemail Pro Call Flow Management can also be launched from Web Manager.

Exercise 3:
Web Manager

IP Office Platform
Server Edition
Server Edition Licensing

Solution Licensing
Avaya IP Office Server Edition leverages IP Office licensing with enhancements,
the Feature Key Serial Number (System ID) is derived from platform hardware.
The Avaya-supplied, System ID is displayed on packaging , via Web management
and in Manager under the System form.
If the hard drive or Ethernet card fails, a replacement will change the System ID,
there is a 30 day grace period on a change, but new licenses will required before
expiry.

System ID
The System ID can be found in Web Management under Platform, Setting,
System:

System ID (continued)
or in Manager under the System Form:

License Form
Licenses are created locally in the configuration for Server or Expansion Server:

ADI vs. PLDS Licensing
ADI Licensing Scenarios - Most Basic/Essential/Preferred/Server Edition
deployments
PLDS Licensing Scenarios - Essential and Preferred Edition in an Aura branch
deployment
Preferred and Server Edition when quoted with either IP Office Contact Center or
Avaya Contact Center Select
All IP Office Select scenarios
Note:
ADI = Avaya Direct International
If it is necessary to exchange a Feature Key due to damage or upgrade then the
existing key and licenses can be exchanged (license swap) through the Avaya
Direct International (ADI) website
PLDS = Avaya Product Licensing and Delivery System.

PLDS is an online, web-based tool for managing (Web LM - ) license
entitlements and electronic delivery of software and related license files.

PLDS License support SE

License Form PLDS for Select
Obtain your PLDS license file using the Host ID.
Save the license xml file on your PC.
Open the configuration in Manager and go to the License form.
Click on Add and select PLDS.

License Form PLDS for Select (continued)
Browse to the location of the xml file and click OK. Licenses will be added to the
system.
Close and re-open the configuration to view the new licenses.
PLDS File Status and Select Licensing should show Valid

License Keys, Remote Server

Standalone WebLM Server for PLDS licenses

Standalone WebLM Server (continued)

Standalone WebLM Server (continued)
WebLM server host id used for

PLDS license

License Simplification
The following Avaya Office licenses are not required:
Essential & Preferred Edition:
IP500 Voice Networking:
Teleworker, Mobile Worker:
Embedded Messaging Ports:
CCR Agent and Supervisor:
VMPro TTS (Generic/Scansoft),
All Avaya Office Aura Edition (B5800) licenses.
Various legacy licenses (CCC, Phone Manager, VCM channels, Mobility)
Contact Store is replaced with VMPro Recording Administrators for use with the
Avaya Call Recorder.

Centralized Licensing
Common licenses reside on the Primary Server:
Server Edition
Avaya and 3rd Party Endpoints
SIP trunk channels
Office Worker
Power User
Receptionist (for SoftConsole)
UMS Web Services (for hunt groups)
Primary Server allocates to Secondary or Expansion systems on request

Avaya Office System Status Application (SSA) provides detailed status of allocations
System Monitor can also display license status

Local Licensing
Some licenses must reside on the local device:
Additional PRI Channels (Office 500 Expansion System)
CTI Link Pro
TAPI Wav (Office 500 Expansion System)
Additional Messaging Ports (Primary & Secondary Server)
IPSec Tunnelling (Office 500 Expansion System)
Messaging TTS Pro (Primary & Secondary Server)
Messaging Recordings Administrators (Primary & Secondary Server)
Still administered centrally via the Avaya Office Manager, SSA provides status on both
central and local licenses.

Linux Licensing
Some licenses are not supported on the Primary, Secondary or Office for Linux
Expansion Systems:
IPSec Tunnelling
TAPI Wav
PRI Channels
Only Office 500 Expansion System can be used to support these features.

Messaging Licenses
As per current Avaya Office messaging operation, some licenses are require to be on
the same Server as the active Voicemail Pro:
Additional Messaging Ports
Messaging TTS Pro
Messaging Recordings Administrators
Note:
Additional Messaging Ports licenses are incorporated as part of the Server
Edition license. See next slide

Server Edition License
One Server Edition license is required for each Primary, Secondary and Expansion
System.
Enables basic operation: With no valid license, no calls are possible.
Adds 2 Additional Messaging Ports to the Primary
Enables unlimited IP500 Voice Networking channels (maximum channels subject
to other constraints)
Enables meet-me conferencing, advanced messaging, automated attendant, call
recording, conditional call routing, queue announcements
Also basic mobility features: Mobile Twinning, call control and Callback.

Primary Operation
The Primary acts as a central license server, which means that:
Central licenses are issued/locked to Primarys feature key serial number.
Uses the Multi-Site Network for secure distribution
Devices not part of the Server Edition solution cannot obtain licenses
Allocates to Secondary or Expansion systems on request.
Allocates to remote systems only after it has satisfied its own requirements, and
then on a first come first served basis.
Can lead to remote systems losing licenses if a shortfall and the Primarys
requirement is increased

Secondary Server and Expansion Operation
Secondary and Expansion systems will check their local licenses first before any
request of the Primary.
Local licenses can include IP Endpoint and User licenses.
Supports the 12 IP Endpoint licenses associated with a VCM module.
Local licenses cannot be placed into the Primarys license pool.
Any Secondary or Expansion system losing contact with the Primary will persist
allocated licenses for a 15 day grace period.
Alarms (SSA/SNMP/Syslog/email) for license over allocation, and for grace period start
and reminders.
Primarys record of allocated licenses persists until the device is removed from the
solution, or its requirement reduces.

License Monitoring
System Monitor and System Status Application can view all license status:
SSA on Server:
SSA on Client:

License Alarms
SNMP/SSA/Syslog/email alarms and events for:
X License Exceeded raised by Primary if insufficient central licenses to fulfil
requests.
License Feature Key grace period raised by Linux system if SYSID changes and
in grace period (30 days).
License Feature Key error raised by Linux system if SYSID changes and grace
period expires.
License Server grace period raised by Secondary or Expansion system if central
license allocated and no server contact (15 days).
License Server grace expired raised by Secondary or Expansion system if no
server contact and grace period expires.

IP Office Platform
Server Edition
Resilient, Backup and

Restore

Avaya IP Office Server Edition Business Continuity
Focus is on Business Continuity
Combination of Remote Access Features and Resilience

Rich Mobility, Teleworking, Remote Worker options
Resilience where possible
Redundancy where necessary
Avaya IP Office has an extensive feature set to assist workers in many remote
situations:
Remote Worker Phone
one-X Mobile for IP Office
one-X Portal for IP Office
IP Office Softphone
Avaya Office for Server Edition supports all

Resilience Overview
Three main areas:

Hardware security (RAID + Dual PSU on Avaya HP DL360)
IP Office components (IP Office, IP Phones, VMPro, Hunt Groups)
Inter IP Office links/trunks
IP500 V2 has no hardware resilience
Many are pre-existing solution features
Well proven over time

Resilient IP Office Components

Resilient Operation #1
Backup
PSTN PSTN
A Multi-Site Network B
Sys A (Primary)
Sys B (Secondary)
Hunt group 1 Hunt group 2
Systems A & B share information
Users & Hunt groups

IP Extension (Including DHCP): 16xx & 96xx only
Personal contacts/Call Log
Licenses associated to users
VMPro on A sends VM status and configuration to B
System A & B can be same or remote location 2015 Avaya, Inc. All rights reserved. Page 119
Resilient Operation #2
Backup
PSTN PSTN
A Resilient Multi-Site B
Sys A (Primary)
Sys B (Secondary)
Hunt group 1 Hunt group 2
On system A failure, System B will automatically support Avaya IP phones and

Hunt Groups
VoiceMail Pro activates on B
All Users/phone will have their licenses carried over
Other licences will not be carried over to system B

Expansion Resiliency
Configuration item on Location page in Manager

Expansion System SCN Links Exclusive to Select
Solution level link/unlink in SE Manager.

Dual Active Voicemail Pro Exclusive to Select
Release 9.0 Server Edition supports one active VoiceMail Pro server at a time.
Release 9.1 Support Dual Voicemail Pro, both Masters, but can backup to each
other.

Resilience for Media Connections
Single node, direct media call between two phones
TCP Signalling RTP
TCP or RRQ timeout due to a breakage Phones enter Call

in the link between phones and IP Office. preservation after TCP keep-
For example: alive timeout. Will not attempt
- Disconnection of Call Server Ethernet to rediscover until after call
- Loss of power to call server ends.

Resilience for Media Connections
Two nodes, direct media call between two phones and IP Office hosting trunks
SCN link down due to loss of

connection with Primary Server
SCN SIP/Analog
/TDM trunk
RTP
SSA Call Status
indicates call in
Preserved State.
Phone enters Call

preservation after keep-alive
timeout. Will not attempt to
rediscover/fallback until after
call ends.
Backup & Restore
Server Edition Manager saves a fullset of configuration files on Primary Server:
Can also save to local PC directory or Secondary Server if it is available.
The Primary Server has Backup/Restore commands on Web Management that

copies all backup file sets:
There is an automated option, and 14 separate Back Ups can be created
Application packages are backed up in this way if required
Voicemail Pro and one-X Portal can be administered to save periodic backup
sets on Primary (manual or automatic).
Using the Voicemail Pro Client or the One-X Administrator, this is done in the
same way as it is on IP Office 500 V2, if required.

Backup & Restore, (continued)
Trigger Backup/Restore and Upgrade on all or selected systems
Indication of Upgrade available for the systems with the version
Progress of Backup/Restore and Upgrade

Backup & Restore, (continued)
Single screen for selecting systems, proxy, restore points.
Selective Voicemail Pro mailbox restore option
Backup server
Proxy if required
Restore Points

IP Office Platform
Server Edition
Upgrade

Upgrade
Click on the checkbox to the left of the Primary server name to select this server
and then click on Actions.
Select Upgrade from the dropdown list.

Upgrade (continued)
In the Upgrade screen make sure that Primary is selected in the Upgrade from
dropdown list and click on OK.

Upgrade (continued)
Web Manager will now check to see if the system has the necessary software
licenses. If you have already added these the Status will show as valid. If the
necessary license is not on the system the Status will show Invalid. Click on Yes.

Upgrade (continued)
The License Agreement appears. Scroll down to the bottom of the page and
select Accept and then click on Next.

Upgrade (continued)
The Upgrade will now start. You can click on Close and view the progress of the
upgrade in the Solution page or you can log out of Web Manager and the
upgrade will continue.

Upgrade (continued)
If you remain logged in to Web Manager while the upgrade is in progress you will
receive a warning that the Web Management upgrade is about to start. Click on
OK.

Upgrade (continued)
While the Web Management upgrade is in progress you will be unable to
connect to Web Manager.

Upgrade (continued)
Leave the Web Management upgrade to continue for about 20-30 minutes and
the upgrade should then be finished. Log back in to Web Manager.

Upgrade (continued)
The first time you log in, either after an upgrade or for a new installation, you will
receive a popup warning about background synchronization.

Upgrade (continued)
If you have a Secondary Server or Expansion systems you can now upgrade
these from the Solution page.

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Chapter 2

Avaya IP Office Platform

2015 Avaya, Inc. All rights reserved. Page 1

2015 Avaya, Inc. All rights reserved. Page 2

Fully integrated Mid-Market solution (target 100-2500 users)

2015 Avaya, Inc. All rights reserved. Page 3

Native IP, Sip, H323 and analog/TDM extensions & trunks

2015 Avaya, Inc. All rights reserved. Page 4

Only the Primary Server is required; all others optional

2015 Avaya, Inc. All rights reserved. Page 5

Primary Server - the significant

Integrated unified communications

Solution management web portal

All native Linux applications

2015 Avaya, Inc. All rights reserved. Page 6

Secondary Server optional component that adds capacity and solution

New technology platform, same as Primary Server

Automatically provides backup to Primary Server

Local or remote location

2015 Avaya, Inc. All rights reserved. Page 7

IP Office for Linux Expansion System

New technology platform optimized for IP telephony

Adds to solution capacity if required

2015 Avaya, Inc. All rights reserved. Page 8

IP focused telephony capabilities:

128 Conference channels, 64 party maximum

Users/Phones* can be backed up to Primary or Secondary

Local management access for rainy day

Office 500 Expansion System optional component to support remote

2015 Avaya, Inc. All rights reserved. Page 10

IP, Analog and Digital endpoints:

IP, Analog and TDM trunks:

* 120 IP DECT endpoints maximum

one-X Portal for IP Office

Moves processing from Primary to separate server

Up to 750 one-X Portal users

Same platform as IP Office for Linux Expansion System (HP DL120G7)

2015 Avaya, Inc. All rights reserved. Page 12

2015 Avaya, Inc. All rights reserved. Page 13

IP Office Select is a superset of Server Edition non Select.

2015 Avaya, Inc. All rights reserved. Page 14

2015 Avaya, Inc. All rights reserved. Page 15

No other IP Office components are configured as Select, they derive features

Select mode can only be set by Manager:

Select mode can only be reset by defaulting the configuration.

2015 Avaya, Inc. All rights reserved. Page 16

2015 Avaya, Inc. All rights reserved. Page 17

IP Office IP Office non

2015 Avaya, Inc. All rights reserved. Page 18

IP Office Select Server Edition solution will support 2500 users.

Non Select Select

2015 Avaya, Inc. All rights reserved. Page 19

Server Model Non Select Select

2015 Avaya, Inc. All rights reserved. Page 20

Server Edition Select nodes increased to 150 (up from 32).

Users can be distributed across a maximum of 150 nodes.

Server Model Non Select Select

2015 Avaya, Inc. All rights reserved. Page 21

Server Model & Deployment Non Select Select

2015 Avaya, Inc. All rights reserved. Page 22

SE Voicemail Pro capacity to 250 ports (up from 150)

Maximum ports supported dependent on Server Model deployed.

Server Model Non Select Select