Avaya one-X Communicator Release 6.

2 FP6
(Product version 6.2.6.03-FP6)

GA Release Notes

Issue 1.0

Apr 13, 2015

2015 Avaya Inc. All Rights Reserved.

Notice

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DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO
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License type(s)

Named User License (NU). End User may: (i) install and use the Software on a single Designated
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webmaster or helpdesk), an e-mail or voice mail account in the name of a person or corporate
function, or a directory entry in the administrative database utilized by the Software that permits one user
to interface with the Software.

Shrinkwrap License (SR). Customer may install and use the Software in accordance with the terms and
conditions of the applicable license agreements, such as shrinkwrap or clickthrough license
accompanying or applicable to the Software (Shrinkwrap License). (see Third-party Components for
more information).

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Third-party components

Certain software programs or portions thereof included in the Product may contain software distributed
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Linux OS source code (for those Products that have distributed the Linux OS source code), and

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Identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to
them is available on the Avaya Support Web site: http://support.avaya.com/Copyright.
The open source license text file, OpenSourceLicense.txt, is available in the Licenses folder on the
Avaya one-X Client Enablement Services server: /Licenses/OpenSourceLicense.txt.

Preventing toll fraud

"Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for
example, a person who is not a corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if
toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya fraud intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or support,
call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States
and Canada. For additional support telephone numbers, see the Avaya Support Web site:

http://www.avaya.com/support

Trademarks

Avaya, the Avaya logo, Avaya one-X Communicator, Communication Manager, Modular Messaging,
and Conferencing are either registered trademarks or trademarks of Avaya Inc. in the United States of
America and/or other jurisdictions. All non-Avaya trademarks are the property of their respective owners,
and Linux is a registered trademark of Linus Torvalds.

Downloading documents

For the most current versions of documentation, see the Avaya Support Web site:

http://www.avaya.com/support

Contact Avaya support

Avaya provides a telephone number for you to use to report problems or to ask questions about your
product. The support telephone number is 1-800-242-2121 in the United States. For additional support
telephone numbers, see the Avaya Support Web site:

http://www.avaya.com/support

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 Contents
About Avaya one-X Communicator ............................................................................................................ 6
Getting Started.............................................................................................................................................. 6
Downloading the Avaya one-X Communicator Release 6.2 FP6 GA ......................................................... 11
Avaya one-X Communicator client installation requirements.................................................................. 12
Upgrading or Installing Avaya one-X Communicator 6.2 FP6 client ........................................................... 13
Important Notes.......................................................................................................................................... 14
Interoperability ........................................................................................................................................... 16
Caveats and Known issues with Avaya one-X Communicator 6.2 FP6 Release .......................................... 19
Caveats ........................................................................................................................................................ 19
Known Issues............................................................................................................................................... 20
Technical Support ....................................................................................................................................... 21
Appendix A: Acronyms ................................................................................................................................ 23

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About Avaya one-X Communicator

Avaya one-X Communicator is a rich Unified Communications client that provides enterprise users with
simple, intuitive access to their everyday communications tools. Users can better manage
communications tasks, making them more productive, responsive, and accessible regardless of where
they are working on any given day.

Avaya one-X Communicator provides rich collaboration through:

Unified communications with voice, video, instant-messaging, conferencing and voicemail.
Seamless integration of directory, contacts and presence allows instant access to contacts, tells
you if a contact is available and lets you start a conversation with IM, email or call.
Adapts to your work-flow and environment providing the best experience in the office, at-home
or when travelling.
Provides Flexibility Selectable usage modes allow users to choose the best path for their audio:
through their computer, to their desk phone, or to any mobile or landline phone.
Simplified Deployment Deploy Avaya One-X Communicator pre-configured or utilize the
enhanced auto-configure capability.
Multi-Protocol Support for both SIP and H.323 protocols. Shared presence between SIP and
H.323 users enables appropriate interoperability.

Getting Started

Review these notes prior to installing the one-X Communicator 6.2 FP6 software.

Whats New in one-X Communicator 6.2 FP6 Release?

This release has many new features as listed below in addition to defect fixes over the previous release:

Customizable Ring Tones with Notification Tone Option

As an Avaya one-X Communicator user you now have the ability to set customized ring tones
with the option of including a notification ringtone (single beep) for the following:
Personalized ringing for Incoming Calls
Bridged Call Appearance
Team button
Call Pickup

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 Support 'from-forking' - receiving and presenting messages sent from the same user on
alternate devices

With the latest implementation, if a user logs in with an Avaya Multimedia Messaging (AMM)
client such as Avaya Communicator for Windows as well as Avaya one-X Communicator and
begins a conversation with another user, Messages sent from the user's AMM client will be
visible on Avaya one-X Communicator. If the AMM client leaves the conversation, Avaya one-
X Communicator will display a 'you have left the conversation' message and disable the
controls. This behavior is consistent with AMM. If the user needs to resume the conversation
with the far-end, open a new IM window.

DTMF Entry Enhancements

As an Avaya one-X Communicator user you now have the ability to send DTMF tones in the
following new ways:
Paste a number in the main number field and send as DTMF tones
Select a contact number entry and send as DTMF tones
Avaya one-X Communicator now accepts entering DTMF tones through the PC
keyboard even if the Avaya one-X Communicator Dial Pad is hidden. This feature is
supported in This Computer & Shared Control Mode for both H323 & SIP version of
Avaya one-X Communicator.

Encrypted IM File Transfer

As an Avaya one-X Communicator User, you are able to transfer files securely through the IM
Chat Window.

Ad hoc Presence Queries from CCE

As an Avaya One-X Communicator solution administrator, you will be able to manage the
Periodic Polling Interval using the one-X Communicator Admin Tool. The Polling Interval shall
contain a single positive integer, in the range from 5-120. The units represented are minutes.
The Client reduces unnecessary ad hoc queries to the presence server. This feature is disabled
by default & administrator need to refer to the user document about guidelines that need to be
followed when enabling this feature.This will be done through the following algorithm:
Avaya Collaboration Services Presence Queries for existing favorites will be retrieved
from the current buddy list No Adhoc Presence Query to be sent.
If the Presence Query is for a non-favorite, then the presentity should be queried from
the periodic polling list. (The data may already exist locally).

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 Returning Federated Presence of Buddies

Avaya one-X Communicator and Microsoft Outlook users are now able to see the Presence of
and send IM to Federated Favorites in any email if contact is in the to, from or cc fields. You
can make a call or send an IM to federated buddy.

Change/see the current login mode on the Login Screen

As an Avaya one-X Communicator user you now have the ability to change the audio path
modes (This Computer/Desk Phone/Other Phone) from the Avaya one-X Communicator Login
screen, instead of having to go through settings screen. The behavior on the Login Screen
mimics the behavior presented through the Settings->Out Going Calls Tab.

Click-to-fax and Click-to-SMS

Avaya one-X Communicator users can now uses a click to fax and click to sms feature using an
sms/fax gateway address administered through Avaya one-X Communicator Centralized Admin
tool. (An SMS/Fax gateway needs to be available and properly configured)

If a contact card (in Search Results, My Contacts, Favorites) has an administered SMS/FAX
number, then the Email Icon will show a drop down (similar to the Phone Icon with multiple
Numbers) through which the user is able to click on the desired number and launch the Email
Client & compose a message to the appropriate SMS/FAX recipient.

Additionally, you will be able to launch and send a FAX message, if a FAX Number has been
administered in PPM or CES, in the following scenarios:
CES name lookup (contacts search)
CES contacts (FAV, VIP)
PPM private contacts

Mark and Delete multiple entries (Contacts/Call Log entries) at the Same Time Using Right
Click Menu in List

Avaya one-X Communicator users are able to mark and delete multiple entries in Call Log or
Contacts using the left click menu. The user is now given a "Delete Selected" option on the left-
click menu in the list when more than one item in the list is selected. This is provided for both
call log and contact lists.

SIP Presence enhancement for users (Contacts, Buddy Management) not in your enterprise

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 With this enhancement Avaya one-X Communicator will display appropriate Presence Status of
Contacts added from a PPM or an LDAP Lookup. A user could also manually add a contact with a
valid IM Address. Contact Lookup could be an Aura user or a Federated User with a valid IM
Address configured in LDAP or PPM.

Allow adding contact with hash (#) as part of any number

With this feature enhancement Avaya one-X Communicator users will now be able add a
contact containing # as part of any telephone number. This is possible as the first part of the
number or at any other location.

Single Call Log Entries for one call if it was answered over EC500

If an Avaya one-X Communicator user answered an incoming call on the Mobile Device
(EC500), the call log shows a single entry for the "Answered Call".

Call initiated over AD Search shows the Name on the Call appearance and Call Log

This feature enhancement addresses name resolution for outgoing calls initiated from LDAP
search. Resolution shall be performed in the following preference order i.e. Local Contacts-(My
Contacts (PPM-SIP, Local-H323)), Outlook, LDAP, and Network. This feature has no interaction
with CES Name Look-ups, or CES Call Logs.

Short Term Adhoc Subscriptions for Avaya one-X Communicator

Avaya one-X Communicator users will now be able to see Presence status on Search results on
name-lookups that Avaya one-X Communicator supports, in particular LDAP and CES with some
architectural changes in signaling which are intended to reduce load on the Avaya Presence
Server and enabled increased server capacity.

Presence Communication Profile Behavior

Avaya one-X Communicator SIP will now be able to discover the Presence Server address
through PS Communication Profile administered in User profile page of System Manager
without configuring it in manually. With to this Implementation, Avaya one-X Communicator
will get seamless presence updates through PS restarts and failures.

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 Notification for New Instant Messages

With the latest implementation Avaya one-X Communicator users will see a pop up toast when
the IM window is not in focus. The IM notification allows the user to either ignore or look into
IM details. It will automatically disappear if the user does not click on it after few seconds or if
the user clicks on the X button to dismiss toast. If Do Not Disturb is set, the Notification pop up
is not shown.

Interaction between SIP/H.323 Offline Call Journaling and preserving Name Resolution

With this enhancement Avaya one-X Communicator provides name resolution for Offline
contacts.

Avaya one-X Communicator in SIP mode, on downloading call logs from SM/PPM will replace
all attributes with the exception of the Name Attribute that is in the local call record.

Avaya one-X Communicator H323 mode, when operating with the Offline call journaling
feature enabled, performs Name Resolution based on Local Contacts and MS Outlook contacts
for all calls generated by Avaya one-X Communicator and missed call records received from
CM.

Notification on Call Pickup Alert similar to an incoming call alert

Avaya one-X Communicator users in a call pickup group now get a visual notification for an
incoming call to any member of the pick-up group similar to one that is displayed on an
incoming call. This pop up contains the Name/Number of caller and person who was called
initially. The user is able to take the call by simply clicking on the Accept button.

Ad-Hoc presence requests must not be sent by default for non-buddy contacts in Outlook

Due to solution limitations with presence server and Avaya one-X Communicator, Avaya one-
X Communicator does not by default send ad-hoc presence requests for non-buddies
appearing in Outlook email. This is configured through the Centralized Admin Tool through
Admin Parameter Enable Outlook Presence for Non-Favorite Contacts with three options Not
set, False & True
If it set to
Not set -> Avaya one-X Communicator will drop all the requests from CCE for non-buddy
contacts and returns Unknown presence back to CCE.
False -> Avaya one-X Communicator will drop all the requests from CCE for non-buddy contacts
and returns Unknown presence back to CCE.

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 True -> Avaya one-X Communicator will process all the requests from CCE for non-buddy
contacts and sends Ad hoc subscription to PS.

Downloading the Avaya one-X Communicator Release 6.2 FP6 GA

The Avaya one-X Communicator 6.2 FP6 release installer is available on Avaya Support for
downloading. The package contains following files

Avaya one-X Communicator Suite.exe

onexcuiadmin.exe
License.rtf
Avaya one-X Communicator_Client_R6_2_FP6_GA_Release_Notes.docx
README.txt

The one-X Communicator install suite contains following packages and allows users to choose
application(s) they want to install on their machines -

1. Avaya one-X Communicator 6.2.6 FP6

2. Avaya Collaboration Services 6.5.3.2

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Avaya one-X Communicator client installation requirements

Hardware requirements Users must have the following minimum hardware configuration to be able
to install and run one-X Communicator application properly -

Computer hardware (for users not requiring video feature)

Intel Pentium 1.2 GHz processor (minimum)
1-GB RAM. More for Windows 7, and Windows 8 as per Microsoft recommendations
1.5-GB free hard disk space (3-GB free hard disk space if .NET 4.0 is not already
installed)
Keyboard
Mouse or some other compatible pointing device
Monitor with 1024 x 768 or higher resolution
Network interface card
USB headset for This Computer mode

Computer hardware (for users requiring video feature)

For non-HD video support
Intel Pentium 4 2.0 GHz or dual-core processor (minimum)
1-GB RAM. More for Windows 7, and Windows 8 as per Microsoft recommendations
100 MB dedicated video RAM
1.5-GB free hard disk space (3-GB free hard disk space if .NET 4.0 is not already
installed)
Keyboard
Mouse or some other compatible pointing device
Video adapter and Monitor with 1024 x 768 or higher resolution
Network interface card
USB headset for This Computer mode
Recommended USB camera.

For HD video support

Intel Dual Core or Core 2 Duo or Core i3
2-GB RAM. More for Windows 7, and Windows 8 as per Microsoft recommendations
100 MB dedicated Video RAM. If this is shared with main RAM, main RAM needs to be
increased by 100 MB.
1.5-GB free hard disk space (3-GB free hard disk space if .NET 4.0 is not already
installed)
Keyboard
Mouse or some other compatible pointing device
Video adapter and Monitor with 1024 x 768 or higher resolution
Network interface card
USB headset for This Computer mode
HD camera (up to 720p that supports 30fps video)

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Installation pre-requisites

It is recommended that users update their operating systems with the latest updates before
installing one-X Communicator.
It is recommended that users stay connected to the internet when installing one-X
Communicator client, so that required software / pre-requisites can be downloaded and
installed without interrupting the installation, if these are not available on the machines prior to
installing one-X Communicator.
If you are using proxy server to access internet and use automatic proxy detection or automatic
configuration script, installer would not be able to access the internet to download the pre-
requisites. In this case, it is recommended that you download and install .NET 4 framework prior
to one-X Communicator installation. This framework is available at -
http://www.microsoft.com/en-us/download/details.aspx?id=17718
Close applications like Microsoft Internet Explorer, Google Chrome, Microsoft Outlook or Lotus
Notes before installing or upgrading to the one-X Communicator 6.2 FP6 client.

Upgrading or Installing Avaya one-X Communicator 6.2 FP6 client

Existing installations of one-X Communicator on release 6.1 SP8 , 6.1 SP9 , 6.2 GA, 6.2 SP1 ,6.2 SP2, 6.2
FP3, 6.2 FP4 or 6.2 SP5 can be directly upgraded to Avaya one-X Communicator 6.2 FP6 release using
the one-X Communicator 6.2 FP6 install suite.

New installations of one-X Communicator 6.2 FP6 can be done on the operating systems listed in
interoperability section in this document.

For further information please refer to the Avaya one-X Communicator 6.2 FP6 guides available on
Support site.

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 Important Notes
Video SRTP configuration on one-X Communicator client: By default, Avaya one-X Communicator 6.2
release onwards has Video SRTP enabled on Best Effort basis, so no need to update any configuration to
support this feature. Video would be SRTP enabled only when TLS is selected for login over SIP This
Computer mode.

The following are the default settings:

ENFORCE_SIPS_URI = 1
SDPCAPNEG = 1
MEDIAENCRYPTION = 1,2,9

It is recommended to keep SRTP settings on Best Effort on the Aura components as well like
Communication Manager, Session Border Controller, Avaya Aura Conferencing and also on other clients
and endpoints.

Video SRTP is supported only in SIP This Computer mode in environment having Avaya Aura 6.2 FP3 or
later / AAC 7.2 FP2 or later. With Avaya Aura 6.2 FP2, video would be supported on RTP only.

Table below shows audio and video support over SRTP or RTP for different user types and login modes -

Login Mode H.323 User SIP User

SRTP This Audio Audio &
Computer Video
Desk Phone Audio Audio
Other Phone - -
RTP This Audio & Audio &
Computer Video Video
Desk Phone Audio & Audio
Video
Other Phone Audio Audio

List of Codecs supported by Avaya one-X Communicator (ONEXC-5709 / ONEXC-5822)

Audio Codecs
ISAC
G.722-64k
G.729A
G.729AB
G.711A
G.711MU
Video Codecs
H.263
H.263 1998 (H.263+)
H.264

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SIP Shared Control:
Make sure, the parameter SET ENABLE_PPM_SOURCED_SIPPROXYSRVR is always set to 1 in
46xxsettings file for all 96x1 SIP phones to allow successful login.

Also, make sure to have the server IPs (primary and secondary) listed in same order on both Avaya one-
X Communicator and 96x1 SIP desk phone for successful login and working of Avaya one-X
Communicator in SC mode.

Installation in Citrix environment: For deploying one-X Communicator in Citrix environment, it is

recommended to install the Avaya one-X Communicator client using command line interface. This will
allow the administrator to explicitly select and install one-X Communicator for Citrix environment.

If you are using proxy server to access internet and use automatic proxy detection or automatic
configuration script, installer would not be able to access the internet to download the pre-requisites. In
this case, it is recommended that you download and install .NET 4 framework prior to one-X
Communicator installation. This framework is available at - http://www.microsoft.com/en-
us/download/details.aspx?id=17718

For further information please refer to the Avaya one-X Communicator 6.2 guides available on Support
site.

Avaya one-X Communicator Login / PPM download with Avaya Aura Session Manager 6.2 FP4:

With SM 6.2 FP4 new installations, the "demo" certificates will no longer be installed by default. This
does not affect SM upgrades, as all existing certificates are preserved through the upgrade process.

All new installs will by default use SIP and HTTP certificates signed by System Manager. Careful planning
should be done to ensure all far end devices are similarly equipped with System Manger signed
certificates. Otherwise, existing TLS connections will no longer function.

For connecting Avaya one-X Communicator 6.2 FP6 with Session Manager 6.2 FP4 new install, please
ensure that either SMGR MGMT certificate is installed and trusted by Avaya one-X Communicator
users (client) machine or the demo certificate is installed on SM.

Using the SM command line, initTM is available to install the "demo" certificates in either of the
following ways:

# initTM d
OR
# initTM demo

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Note: to assist in viewing certificate status, new information has been added to the status available on
System Manager under: Home / Elements / Session Manager / System Status / Security Module Status.

Interoperability
Following is the list of systems supported by Avaya one-X Communicator release 6.2 FP6:

Avaya Components Supported release

Avaya Aura Communication 5.2.1, 6.2, 6.3 (AA 6.2 FP2), 6.3.2 (AA 6.2 FP3), 6.3.6 (AA 6.2
Manager FP4) ,6.3.8

Avaya Aura Session Manager 6.3, 6.3.2 (AA 6.2 FP2), 6.3.4 (AA 6.2 FP3), 6.3.8 (AA 6.2 FP4),
6.3.9

Avaya Aura System Manager 6.3, 6.3.2 (AA 6.2 FP2), 6.3.4 (AA 6.2 FP3), 6.3.8 (AA 6.2 FP4),
6.3.9, 6.3.10

Avaya Aura Messaging 6.1, 6.2, 6.3,6.3.1(FP),6.3.2(FP)

Modular Messaging 5.2

Avaya Aura Communication 6.2,6.3

Manager Messaging

Avaya Aura Conferencing 7.0, 7.2, 7.2.2 (7.2 FP2), 8.0 , 8.0.3

Meeting Exchange 5.2, 6.2

Avaya Aura Presence Services 6.2 (AA 6.2 FP2), 6.2.2 (AA 6.2 FP3), 6.2.4 (AA 6.2 FP4)

Avaya Multimedia Messaging 2.0, 2.1

Avaya Aura Session Border 6.2, 6.3,6.2.100(FP1)

Controller

Avaya Application Enablement 5.2, 6.3, 6.3.3 (AA 6.2 FP4)

Services

Avaya one-X Client Enablement 6.2

Services

Avaya Aura Call Center Elite 6.4

Multichannel

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Avaya one-X Mobile SIP iOS 6.2.3(FP)

Avaya Flare iPAD / Windows 2.0/ 2.0,2.1

Avaya Client Applications 6.3.2(FP)

Avaya Desktop Video Device 1.2

Avaya IP Desk phones H.323 Phones 96xx, 96x1 (6.3, 6.3.1 , 6.4, 6.5, 6.6)

SIP Phones 96x1 (6.3,6.3.1,6.4,6.5)

Avaya Digital phones 14xx, 24xx, 94xx

Radvision Scopia Solution 8.2 FP1

3rd Party Components Supported release

Operating Systems (32 / 64 bits) Microsoft Windows 7 Enterprise, Ultimate and Professional

Microsoft Windows 8 / 8.1 Enterprise and Pro

Microsoft Window Server 2012

(Required for Citrix XenApp for VDI Communicator and VDI

solutions with Deskphones )

Virtual Environments Citrix XenApp 5.0, 6.0,6.5,7.5

Citrix XenDesktop 5.5, 5.6

VMWare Horizon View 5.6, 6.0.

AMCE Packet SBC Net-Net 3800, Net-Net 4500

Polycom RMX 2000, HDX 4000, HDX 7000

LDAPs Microsoft Active Directory 2003, 2008, 2010, 2012

Novell eDirectory 8.8
IBM Domino 8.5.2
SUN DSEE 7
Microsoft Lync 2010,2013

Microsoft Office Communicator 2007, 2007 R2

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 Microsoft Office 2007, 2010, 2013

365

Other Applications Microsoft Outlook 2007, 2010, 2013

Lotus Notes 8.5

Browsers Microsoft Internet Explorer (IE) 7,8,9,10,11

Google Chrome 41

Mozilla Firefox 37

Cameras HD Cameras
Creative Live! Cam Socialize HD Web Cam
LifeCam Webcam Cinema
Logitech Webcam C905

Non-HD Cameras-
Creative Live! Cam Notebook Pro Webcam
Logitech QuickCam Messenger, Webcam Pro 5000,
Webcam Pro 9000

Note It is recommended to have the latest video drivers on

the client machine to avoid any video related issues.
Stabilty issue has been observed with LifeCam VX-
3000.(ONEXC-11188)
Notes

1. Avaya Collaboration Services 6.5.3.2 when installed with Avaya one-X Communicator 6.2 FP6 will
support interoperability with following 3rd party components

3rd Party Components Supported release

Operating Systems (32 / 64 bits) Microsoft Windows 7 Enterprise, Ultimate and

Professional

Microsoft Windows 8 / 8.1 Enterprise and Pro

Microsoft Outlook 2007, 2010, 2013

Microsoft Office 2007, 2010, 2013

365

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 Browsers Microsoft Internet Explorer (IE) 8, 9, 10, 11

Google Chrome 41

Mozilla Firefox 37

2. Avaya one-X Communicator does not directly interop with Avaya Multimedia Messaging (AMM)
2.0/2.1. It supports AMM when used as an Avaya Aura Presence Services instant messaging client.
This support is available only when AMM is deployed with Avaya Aura Presence Services 6.2.4 (AA
6.2 FP4).

Caveats and Known issues with Avaya one-X Communicator 6.2 FP6 Release

Caveats
Avaya one-X Communicator 6.2 FP6 GA Build has following caveats

Key Caveat Resolution / Notes

ONEXC-10292 AutoDial Feature button is not supported with Avaya one-X None.
Communicator-SIP
NA Terminal Services and RDP (Remote Desktop) are not None
supported. When using Avaya one-X Communicator over an
RDP (Remote Desktop) connection, audio and video devices
may not be available, listed with correct names or not
working properly, depending on specific machine
configuration
NA Avaya one-X Communicator does not support ad-hoc IM None
conference (Group chat/Multi-User chat) session with
multiple OCS (Office Communications Server) users. Only
point-to-point IM chat can be successful between Avaya one-
X Communicator and OCS (Office Communications Server)
users.
ONEXC-8967 / Avaya one-X Communicator doesnt Support re-start video Re-initiate the call if you want to
ONEXC-8276 on an active call once video is stopped by the user. establish the video again on the
call.
ONEXC-10034 Team Button functionality is currently not supported in SIP None.
/ ONEXC-4515 Other Phone mode.

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Known Issues
List of other open issues on Avaya one-X Communicator 6.2 FP6 and since 6.2 GA release;

Key Summary Resolution / Workaround

Login and Registration

ONEXC-5270 Avaya one-X Communicator SIP Shared Control It is recommended to have the server IPs
mode Login issues if Avaya one-X Communicator (primary and secondary) listed in same
and desk phone server IPs not listed in same order. order on both Avaya one-X
Communicator and desk phone.

Dialing Rules

ONEXC-11649 Outside Line Access Code is not added, when number None
starts with the same digit as the prefix

Call Handling

ONEXC-11846 Outlook name look-up doesn't work in SIP SC mode None

for incoming calls. (Intermittent)

ONEXC-11355 Audio dropped when using hold/unhold in SRTP None

environment with MX Bridge.

Call Logs

ONEXC-11785 Two call log entries observed for 1XC H323 RW mode None
user when an incoming alerting call is answered
immediately after login if Offline call Journaling is
enabled.

ONEXC-11717 Call Log does not suppress dialed PIN Codes for None
private calls if you use the "Enter name or number"
Field in Avaya one-X Communicator to dial out

Presence and IM

ONEXC-11781 Failed to initiate IM message from PPM search result. Search from LDAP & Send IM.

ONEXC-8081 When entering Sleep or Hibernation, Presence does Logoff or manually change the Presence
not update to Offline. to Offline before entering Sleep or
Hibernation.

Contacts

ADCE-2771 CCE browser contact card is not returned for parent None

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/ADCE-2769 AD domain/ AD contact

CES Integration

ONEXC-8326 Bridge Conferencing (with MX) window of Avaya one- See call duration value on the call
X Communicator might show incorrect call duration appearance display on main Avaya one-
at times. X Communicator UI for actual duration.

Failover / Network Recovery

ONEXC-11733 Active Call drop observed for Avaya one-X None

Communicator H323 user after CM failover to LSP.

ONEXC-8710 Avaya one-X Communicator SIP mode - Presence Presence will be reset in an hour for that
status not updated after failover, if user was on active user automatically.
call during SM failover.

Technical Support

Support for Avaya One-X Communicator Client is available through the normal Avaya escalation
process. If you encounter trouble with the clients:

1. Retry the action. Follow the instructions in written or online documentation carefully.
2. Check the documentation that came with your hardware for maintenance or hardware-related
problems.
3. Note the sequence of events that led to the problem and the exact messages displayed. Have
the Avaya documentation available.

4. If you continue to have a problem, submit a trouble ticket to Avaya.

When you request technical support, provide the following information:

Configuration settings.
Usage scenario, including all steps required to reproduce the issue.
Screenshots.
Copies of all logs related to the issue.
All other information that you gathered when you attempted to resolve the issue.

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22
Appendix A: Acronyms

1XM Avaya one-X Mobile Client

Avaya one-X CES Avaya one-X Client Enablement Services

AAC Avaya Aura Conferencing

ACA Avaya Collaboration Application

CM Avaya Aura Communication Manager

LDAP Lightweight Directory Access Protocol

MM Modular Messaging

MX Meeting Exchange

PS Avaya Aura Presence Services

TTP certificate Trusted Third Party Certificate

SM Avaya Aura Session Manager

SBC Avaya Session Border Controller

SMGR Avaya Aura System Manager

MGMT Management

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