TEMASEK POLYTECHNIC

SCHOOL OF BUSINESS

BUSINESS CORRESPONDENCE &

JOB SEARCH SKILLS (BCS1009)

BCJS Off-Campus Learning Week

(11 17 Jan 2016)
Multiple Choice Quiz

Name: Lim Shi Xuan Class: TB32 Matric. No. 1406810J

 There are ten (10) questions. Please circle your chosen answer
1. When is the DIRECT APPROACH is usually used to craft messages?
a. When crafting messages that are neutral and have little emotive input.
b. When crafting messages with pictures and diagrams.
c. When crafting messages to scold your recipient.
d. When crafting messages that require you to be sensitive to the recipients feelings.

2. What are the 3 steps in crafting a DIRECT message?

a. Step 1: State the main idea, issue and purpose of your message
Step 2: Justify, explain and provide more details
Step 3: Close your message courteously and adding a request for action
b. Step 1: State a request for action and be courteous
Step 2: Emphasise the main idea and purpose of your message
Step 3: Reinforce your action and close courteously
c. Step 1: Greet your reader and be polite
Step 2: Explain your request with diagrams and charts
Step 3: Offer something in return for your request
d. All option provided are wrong

3. The DIRECT APPROACH scenario in the presentation video mentions that you
should be as specific as you can in one or two sentences. In which step of the
DIRECT APPROACH should you be as specific as you can in one or two
sentences?
a. Step 1
b. Step 2
c. Step 3
d. Theres no need to be specific at all as long as you get your message across to the
recipient.

4. Using Step 2 of the DIRECT APPROACH, what are the 2 things you should do
while crafting your message?
a. Ask for your recipients telephone number AND offer to call the person to explain
your request.
b. Ask important questions AND provide a picture of yourself.
c. Give details of your request AND ask important questions first.
d. Give your mobile telephone number AND provide a picture of yourself.

5. What is one advantage of using the DIRECT APPROACH to craft a message?

a. It minimises ambiguity.
b. It is better than using the INDIRECT APPROACH
c. It helps soften the blow of bad news.
d. It makes your reader feel appreciated.
6. When should you use the INDIRECT APPROACH to craft message?
a. When you are delivering bad news and want to keep your recipient in suspense.
b. When you are delivering bad news and need to be sensitive towards the message
recipients feelings.
c. When you need to craft a message quickly.
d. When you are delivering bad news but dont really care how the recipient feels.

7. In relation to the INDIRECT APPROACH, what is a buffer?

a. It is a happy photograph of yourself which prepares the recipient for the good
news to follow.
b. It is a neutral, non-controversial statement which prepares the recipient for the
negative news to follow.
c. It is a piece of good news which prepares the recipient for even better news to
follow.
d. It is a piece of not-so-bad bad news which prepares your recipient to deal with
the very bad news.

8. In relation to the INDIRECT APPROACH, what are the 5 characteristics of a

good buffer?
a. Happy, jovial, upbeat, positive and lengthy
b. Neutral, relevant, not misleading, assertive and succinct
c. Neutral, lengthy, calm, fair and clinical
d. Irreverent, short, demanding, assertive and pushy

9. Using the INDIRECT APPROACH, how should you end your message?
a. By offering a suggestion for action, by providing a look towards the future, and on
a positive and upbeat note.
b. On a positive and upbeat note.
c. By offering a suggestion for action.
d. By providing a look towards the future.

10. What is one advantage using the INDIRECT APPROACH to craft a message?
a. Your message appears more sensitive to your recipients feelings.
b. Your message is direct but sensitive to your recipients feelings.
c. The message is colourful and full of life.
d. Your message is to the point.