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Daimler Financial Services

at a Glance 2017
FOREWORD 1

Dear readers,

When we first started car sharing 50 years ago, we called it leasing and it went on to revolutionize vehicle ownership.
Today, we
Mercedes-Benz Carsare
a pioneer and leader in the field of digital mobility services. As vehicle sharing becomes increasingly important,
we are responding by extending our financial services business to include integrated mobility services. This is opening up our
business to millions of potential new customers worldwide. More than 11 million registered users already benefit from our
mobility services, which include car2go, mytaxi, and moovel. For our customers, this means having Mobility at your fingertips.

At Trucks
Daimler the sametime, we continue to invest in our core financial services business. Demand for our leasing and financing packages
continues to increase, and 2016 was another record year for our operations. We now finance every second Daimler vehicle
worldwide.

We wantVans
Mercedes-Benz to
continue offering our customers the best services in the future from financing and leasing packages to vehicle
insurance and digital mobility services. This is our goal and the benchmark by which we want to be judged. Find out more
about our pioneering products, which are already industry leaders.

Sincerely yours,
Daimler Buses

Daimler Financial Services

Klaus Entenmann,
Chairman of the Board of Management of Daimler Financial Services AG
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World-class financial services


Daimler Financial Services provides a broad range of automotive financial services,
including everything from conventional products to digital services. We finance, lease,
and insure Daimler Group passenger cars and commercial vehicles, optimize the fleets
of commercial customers, and offer attractive banking services and credit cards.

The path to your dream car is as unique as you are

Financing and leasing. We make the dream of owning a vehicle reality. We offer attractive loans that give customers the freedom
to choose the size of their down payment and the duration of their contract. This, in turn, allows them to determine the size of
their monthly payments. Option financing offers even greater freedom, as it allows customers to keep their vehicle at the end of
the contract, either by paying the residual value or through follow-up financing. Alternatively, customers may return their vehicle in
exchange for a new model. However, those who want to drive the latest model and return their vehicle after a fixed contract period
can take advantage of our leasing services, which allow customers to pay for the use of a vehicle rather than buying it. Customers
benefit from low monthly payments. The rate is calculated based on mileage, the maintenance package is selected, and the contract
duration determined. At the end of the contract period, customers may opt for a new vehicle, and can thus always look forward to
the newest models.
WORLD-CLASS FINANCIAL SERVICES 5

No limits to mobility or to our mobility services

Flexible mobility and comprehensive mobility services:car rental services. Our Mercedes-Benz Rent partners in selected
markets rent out all available Mercedes-Benz models at attractive rates for both personal and business use.

Fleet management. Our Athlon, Daimler Fleet Management, and Mercedes-Benz CharterWay subsidiaries offer comprehensive
passenger car and commercial vehicle fleet management options from a single source. Services range from leasing to complete fleet
operation management. In addition, our Corporate Carsharing mobility solution makes the use of fleet vehicles highly efficient and
flexible for employees.

Insurance. We offer our customers reliable protection: with partners from the insurance industry, we develop customized automotive
insurance solutions that also guarantee that repairs to damaged vehicles meet Daimler quality standards. Our Corporate Insurance
business area consolidates insurances for Daimlers manufacturing sites, transports, and product liability risk.

Investment products and credit cards. Our credit cards provide our customers around the world with financial flexibility and
comprehensive protection that covers vehicle breakdowns and accidents as well as international travel health insurance, and travel
cancellation insurance. Mercedes-Benz Bank also offers attractive financial investment options in Germany.
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Flexible rates and full transparency

With new leasing concepts such as Dynamic Lease, customers


can save money. The integrated telematics control unit in the
vehicle records the kilometers or miles driven, and customers
agree to have their vehicles mileage checked periodically within
a precisely defined billing period.

The data, which the telematics control unit usually transmits


once a month, provides enough information to calculate variable
usage-based leasing rates. However, the basic monthly payment

Dynamic Lease
the second component of every Dynamic Lease contract remains
constant. Customers pay depending on the mileage driven. This
cost-saving concept benefits both business users and private
customers, for instance if they end up driving more than originally
anticipated. At the same time, they do not have to expect high final
payments, because the flexible rate is adjusted automatically over
the course of the leasing period.
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Good driving behavior attractive rates

The innovative Pay how you drive systems insurance premium


does not depend on the actual kilometers or miles driven, but on
the individual driving style. The vehicles telematics control unit
automatically collects and evaluates the data from the last twenty
drives. A key aspect is that customers may view their data anytime
online on the Mercedes me portal and can then decide whether
they want to maintain their driving style or adjust it based on
the specific information and suggestions provided. This gives
customers the opportunity to reduce their costs.

Pay how you drive


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Individual mobility services


The idea of sharing a vehicle instead of owning is one more than just a trend.
Using car sharing services can improve urban traffic in a lasting manner. We have
already implemented a number of innovative concepts with car2go, which has
redefined carsharing. And our mytaxi app has revolutionized the way people order
a cab. In addition, our moovel app shows customers the best way to get from A to B
and allows them to book and pay for the mobility services they use along the way.
We call it Mobility at your fingertips.
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Hop in and drive o

car2go, the market leader for flexible carsharing services,


allows customers to access a rental car easily at any time
without stress or high costs. When finishing a ride, the car
can be parked everywhere within the car2go coverage area.
By the end of 2016, some 2.2 million customers had taken
advantage of our car2go fleet of approximately 14,000 smarts
and Mercedes-Benz vehicles at 26 locations worldwide.
Transnational use is possible within Europe and North America.
All rental transactions are conducted via smartphone.
Customers pay for the amount of time they drive the cars:
all parking fees, fuel costs, taxes, and insurance are included
in the price. In some cities, car2go also operates all-electric
fleets. With a total of 1,300 electric smarts around the world,
customers can experience the benefits of e-mobility.
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Professional limousine service

Daimler Financial Services stake in Blacklane is an


important part of our mobility services strategy. From
New York and Bogot to Gothenburg and Guangzhou,
more and more people appreciate the service of a
professional driver in a black limousine. Blacklane offers
passengers a high-quality experience at a reasonable
price, as it uses the available capacity of licensed providers
of driving services. Blacklanes distinguishing features
are its global presence, consistent quality standards,
and competitive prices. Customers can order a limousine
quickly and easily via an app. Blacklane is available in
250 cities and at 500 airports in more than 50 countries
around the world.
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Hailing a cab with your smartphone

An innovative app that connects cab drivers and


passengers has made ordering and paying for
a taxi easier and more efficient than ever. In 2009,
mytaxi revolutionized the taxi business. With more
than ten million downloads, it became the leading
taxi-booking app in Europe. mytaxi has more than
seven million customers and 108,000 registered
taxi drivers in more than 50 cities and nine countries,
making it the biggest company in the European taxi
app sector.
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Mobility searches, bookings, and payments

moovel is the first mobility app that offers the possibility


of searching, booking, and paying for a variety of mobility
options using a single app. moovel can be used to book
and pay for car2go car rentals, cab trips with mytaxi, and
Deutsche Bahn train tickets all over Germany. In Stuttgart
and Hamburg, it can also be used to purchase tickets for
the local public transportation system. moovel transit
is also the leading provider of mobile ticketing solutions
for public transportation apps in the US. In addition, moovel
offers assistants for messenger services on Facebook
and the Slack communication platform. moovel has more
than 2.2 million users in Germany and the US.
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Our innovative digital portfolio


Daimler Financial Services is increasingly becoming a provider of integrated
mobility services. We want to offer services that are tailored to our customers
changing individual life situations. Digital services, such as AutoGravity and
Mercedes pay, are ideal supplements to our portfolio.
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Car nancing via an app

Daimler Financial Services is breaking new ground in


the area of vehicle shopping and financing. Customers
increasingly want financial services at the tip of their
fingers anytime, anywhere, from any mobile device.
With our investment in AutoGravity, a California start-up,
we have introduced the first vehicle financing app to
the market. When customers choose a vehicle and a
dealer close by, they receive individual financing or leasing
options: the customer-focused app finds up to four offers
that meet the customers requirements. AutoGravity works
with all vehicle brands and makes it possible for various
banks and financing partners to offer vehicle financing
and leasing products on the platform.
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The virtual wallet

Digital payment systems are an integral part of


digital mobility services. For this reason, Daimler
Financial Services launched the Mercedes pay
electronic payment services provider at the
beginning of 2017 with the aim of making our
products even more attractive. Mercedes pay
allows customers to easily pay for mobility services
and other offers with their smartphones. In the
future, customers will only need to provide their
payment details once. This is made possible by
the eWallet function, which acts as a means of
virtual payment.
26 DAIMLER FINANCIAL SERVICES AT A GLANCE 2017 KEY FIGURES 27

Daimler Financial Services Daimler Financial Services contract volume Contract volume in 2016 by vehicle segment Contract volume in 2016 by market
in millions of euros in billions of euros in units in millions of euros
132.6

2016 2015 % change 116.7 Others


411,695
99.0 Daimler Buses Mercedes-Benz Cars
EBIT 1,739 1,619 +7 48,630 2,963,123 Others 26,716.21 USA
80.0 83.5 45,231.90
Revenue 20,660 18,963 +9 Mercedes-Benz Vans Korea 2,441.36
New business 61,810 57,891 +7 71.7 453,758 Italy 2,691.49
Contract volume 132,565 116,727 +14 Daimler Trucks Australia 2,839.21
Europe 53,492 45,571 +17 441,124 France 3,364.02
Americas 54,214 50,847 +7 Japan 4,461.63
Africa & Asia Pacific 24,859 20,220 +23 Canada 5,152.64 Germany
Contract volume (in units) 4,318,330 3,717,673 +14 China 8,758.90 21,818.90
All segments
Employees (Dec. 31) 12,062 9,975 +21 4,318,330 UK 9,089.35

2011 2012 2013 2014 2015 2016


28 DAIMLER FINANCIAL SERVICES AT A GLANCE 2017 KEY FIGURES 29

Contract volume in 2016 by region


in millions of euros

53,492

The Daimler Financial Services workforce


24,859
2016 2015

54,214 Total 12,062 9,975

Europe 7,786 5,879


Americas 2,242 2,250
Africa & Asia Pacific 2,034 1,846

Europe
Austria, Belgium, Croatia, Czech Republic,
Denmark, France, Germany, Great Britain, Greece, Africa & Asia Pacic
Hungary, Italy, Luxemburg, Poland, Portugal, Australia, China, Hong Kong, India, Japan,
Americas Romania, Russia, Slovakia, Spain, Sweden, Malaysia, New Zealand, Singapore,
Argentina, Brazil, Canada, Mexico, USA Switzerland, the Netherlands, Turkey South Africa, South Korea, Taiwan, Thailand
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The world behind the numbers


At Daimler Financial Services, social responsibility not only means
supporting social and cultural projects around the world, it is also about
being a great employer.

Corporate volunteering. Daimler Financial Services offers Another program, the Inspiring Ideas initiative, supports
its employees a broad range of opportunities to volunteer our employees private volunteering activities. By working
for social causes. On our Day of Caring, for example, the closely together, we can help strengthen our communities
company gives its employees a day off work to support social while enhancing the companys reputation as a leading
institutions or get involved in community projects. In 2016, corporate citizen.
for example, Daimler employees took part in the Big Build in
India, where they built houses for people in need. In addition,
employees helped a variety of institutions in North and
South America during an entire Week of Caring. Habitat for
Humanity is one of our strategic partners for these and many
other projects.
THE WORLD BEHIND THE NUMBERS 33

Education. Daimler Financial Services is committed to Sponsorship of arts and culture. Arts and culture promote
engaging in dialogue with students and helping them learn innovative thinking and provide momentum for social and
to use money wisely. One example of this is our partnership economic progress. For this reason, Daimler Financial Services
with the Junior Achievement initiative. By exposing students supports projects and institutions that promote culture and
to real-life situations, the program aims to help students the arts around the world. These partnerships benefit not
appreciate the importance of education in reaching their only the recipients, but also our employees. In Stuttgart, for
long-term goals. Students have the opportunity to experience example, we support the Kulturfabrik Theaterhaus. In addition,
their personal financial futures first-hand by navigating Mercedes-Benz Bank has been the main sponsor of the
todays complex economic environment and discovering COLOURS International Dance Festival since 2015.
how the decisions they make today can affect their future.
The Mercedes-Benz Bank in Germany pursues a similar goal In the US and Canada, Daimler Financial Services cultivates
with its My Money, My Life financial literacy program, which partnerships with several renowned art academies, including
aims to make young people more aware of the way they use Cranbrook Academy of Art in Michigan, Southern Methodist
money. Instead of focusing on imparting dry financial facts, University (SMU), Texas Christian University (TCU), and OCAD
the program concentrates on young peoples attitude toward University in Canada. Each year, two artists, one from Michigan
money and on their personal goals in life. and another from Texas, are presented with the Emerging
Artist Award. The award includes financial support, travel
expenses and lodging in Berlin, Germany, and provides the
artists with a once-in-a-lifetime opportunity to explore their
art in a new environment. Through the year-long Experiencing
Perspectives art exhibition, the program also engages
employees in a dialogue about art and innovation.
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Striving for greatness


In 2016, Daimler Financial Services was the only German company on the
Great Place to Work Institutes list of the worlds 25 best employers for
the second time in a row and is amongst the top five employers in the world. Nine out of ten
We are very proud of this achievement, which clearly demonstrates that employees say:
our corporate culture is reflected in our work around the world.
this company is a
great place to work!

Our culture is the foundation of our success.


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OUR MANAGEMENT
FINANCIALTEAM
SERVICES AT A GLANCE 2017 YOUR MEDIA CONTACTS 37

Klaus Entenmann Franz Reiner James Ryan Melinda Mernovage


Chairman of the Board Member of the Board Head of Corporate & Marketing Communications Manager, Corporate Communications
of Management of Daimler of Management, Daimler Financial Services Daimler Financial Services Africa & Asia Pacific
Financial Services AG responsible for the region Phone +49 711 2574 4050 Phone +65 6849 5632
Europe and Chairman of james.j.ryan@daimler.com melinda.mernovage@daimler.com
Mercedes-Benz Bank AG

Florian Otto Mary Beth Halprin


Manager, Global Corporate Communications Senior Manager, Corporate Communications
Daimler Financial Services Daimler Financial Services Americas
Yvonne Rosslenbroich Stephan Unger Phone +49 711 2574 5868 Phone +1 248 991 6600
Bodo Uebber Member of the Board Member of the Board
Chairman of the Supervisory Board florian.otto@daimler.com marybeth.halprin@daimler.com
of Management, of Management,
of Daimler Financial Services AG, responsible for Human responsible for
Member of the Board of Management Resources Finance & Controlling
of Daimler AG, with responsibility and Risk Management
for Finance & Controlling/
Daimler Financial Services Harald Bertsch Michael Kuhn
Senior Manager, Communications Mercedes-Benz Bank & Head of Communications
Daimler Financial Services Europe moovel Group GmbH
Phone +49 711 2574 4010 Phone +49 160 8614 768
harald.bertsch@daimler.com michael.kuhn@moovel.com
Peter Henn Peter Zieringer
Member of the Board Member of the Board
of Management, of Management,
responsible for the region responsible for the region
Africa & Asia Pacific Americas, President and Bettina Nickel Christian Mller
CEO of Mercedes-Benz Manager, Media Relations Mercedes-Benz Bank & Head of Global Communications
Financial Services USA LLC Daimler Financial Services Europe car2go GmbH
Phone +49 711 2574 4039 Phone +49 160 8622 083
bettina.nickel@daimler.com christian.d.mueller@daimler.com
38 DAIMLER FINANCIAL SERVICES AT A GLANCE 2017 DAIMLER AT A GLANCE 39

Daimler at a glance
Daimler Group EBIT by divisions
in millions of euros in millions of euros

Daimler AG is one of the worlds most successful automotive This is just one example of how Daimler willingly accepts the 2016 2015 2016 2015
companies. With its divisions Mercedes-Benz Cars, Daimler challenge of meeting its responsibility towards society and the
Trucks, Mercedes-Benz Vans, Daimler Buses and Daimler Financial environment. Daimler sells its vehicles and services in nearly Revenue 153,261 149,467 Mercedes-Benz Cars 8,112 7,926
Services, the Daimler Group is one of the biggest producers of all the countries of the world and has production facilities in Europe 63,417 58,247 Daimler Trucks 1,948 2,576
premium cars and the worlds biggest manufacturer of commercial Europe, North and South America, Asia, and Africa. thereof Germany 23,509 22,001 Mercedes-Benz Vans 1,170 880
vehicles with a global reach. Daimler Financial Services provides NAFTA 44,960 47,653 Daimler Buses 249 214
financing, leasing, fleet management, insurance, financial invest- Its current brand portfolio includes, in addition to the worlds thereof United States 39,169 41,920 Daimler Financial Services 1,739 1,619
ments, credit cards, and innovative mobility services. most valuable premium automotive brand, Mercedes-Benz, as Asia 35,562 33,744
well as Mercedes-AMG, Mercedes-Maybach and Mercedes me, thereof China 15,984 14,684
The companys founders, Gottlieb Daimler and Carl Benz, made the brands smart, EQ, Freightliner, Western Star, BharatBenz, Other markets 9,322 9,823
history with the invention of the automobile in the year 1886. FUSO, Setra and Thomas Built Buses, and Daimler Financial Employees (Dec. 31) 282,488 284,015
As a pioneer of automotive engineering, Daimler continues to Services brands: Mercedes-Benz Bank, Mercedes-Benz Financial Investment in property, plant and equipment 5,889 5,075
shape the future of mobility today: the Groups focus is on inno- Services, Daimler Truck Financial, moovel, car2go and mytaxi. Research and development expenditure 7,572 6,564
vative and green technologies as well as on safe and superior The company is listed on the stock exchanges of Frankfurt EBIT 12,902 13,186
automobiles that appeal and fascinate. Daimler consistently and Stuttgart (stock exchange symbol DAI). In 2016, the Group Value Added1 5,292 5,423
invests in the development of alternative drive trains with the sold around 3 million vehicles and employed a workforce of 1
Prior-year figures adjusted due to fine tuning the definition of net assets.

long-term goal of emission-free driving: from hybrid vehicles to 282,488 people; revenue totalled 153.3 billion and EBIT Net profit 8,784 8,711
electric vehicles powered by battery or fuel cell. Furthermore, the amounted to 12.9 billion. Earnings per share (in ) 7.97 7.87
company follows a consistent path towards accident-free driving
and intelligent connectivity all the way to autonomous driving.
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Our brands and divisions Mercedes-Benz Cars

Daimler Trucks

Mercedes-Benz Vans

Daimler Buses

Daimler Financial Services


Daimler Financial Services AG
Siemensstrasse 7
70469 Stuttgart
Germany
www.daimler-financialservices.com

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