COLLEGE MCS

Lot 1, AIM Point Plaza, Bandar Sungai Emas,

42700, Banting, Selangor Darul Ehsan

INDUSTRIAL INTERNSHIP REPORT

ZERIPHARM SDN BHD

Prepared by:
NURUL ASYIQIN BINTI AZLAN
2391 DOA 614

DIPLOMA IN OFFICE ADMINISTRATION 43

(2016)

Report submitted in partial fulfillment of

The requirement for the award of
The Diploma in Office Administration
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ACKNOWLEDGEMENT

Grateful Thanks to the Almighty Allah SWT, I Nurul Asyiqin Binti Azlan from

Diploma in Office Administration Group 43 finally has complete the internship session for 5

and half month. With all my effort and countless assistance from beloved people, I finally

complete the training and the industrial report with excitement. First of all I would like to

express my sincere appreciation for both of my parent for always love me, for always support

me and belief me for completing this training.

Without both of them I would not able to experience the internship session with

excitement and meeting or knowing lot of amazing people. Next I would express my gratitude

to respected lecturer Miss Mima Razana Binti Abd Ghani for her guidance during the

internship. Not forgotten my appreciation also for my boss Mr. Mohd Zul Efendi Bin Hassan,

and Mr. Ramlan Bin Ibrahim that had guided and teach me for the entire internship session.

Without those people I would not getting any knowledge that I required and for those person

who teach me a lot knowledge during the internship session.

Besides that, I also want to thank to Zeripharm Sdn Bhd which has given me a chance

to work at this company and taught me to be a more disciplined and patient, not forgetter to

my friend who are always supported me and help me in any condition Nurul Atiqah Binti

Mohd Ali Han and Mohamad Aidil Bin Musa. I wish they were all successfully.

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TABLE OF CONTENT

ACKNOWLEDGEMENT .............................................................................................................................. I
TABLE OF CONTENT ................................................................................................................................. II
REFERENCE ............................................................................................................................................. III
INDUSTRIAL INTERNSHIP SCHEDULE ...................................................................................................... IV
INTERNSHIP DURATIONS SCHEDULE ....................................................................................................... V
PREFACE ................................................................................................................................................ VII
1.0 INTRODUCTION ........................................................................................................................... 1
1.1 Organization Chart ........................................................................................................................ 2
1.2 Vision ............................................................................................................................................. 3
1.3 Mission .......................................................................................................................................... 3
1.4 Objective........................................................................................................................................ 3
1.5 Office Location (map) .................................................................................................................... 4
2.0 CLERK DEPARTMENT ......................................................................................................................... 5
2.1 INTRODUCTION ............................................................................................................................. 5
2.2 Work Performed ............................................................................................................................ 6
2.2.1 Filling ...................................................................................................................................... 6
2.2.2 Set up the event ..................................................................................................................... 7
2.2.3 Using a computer ................................................................................................................... 7
2.3 Evaluations .................................................................................................................................... 8
2.4 Recommendations......................................................................................................................... 9
2.5 Conclusion ................................................................................................................................... 10
3.0 OVERALL CONCLUSION.................................................................................................................... 11
4.0 REFERENCES .................................................................................................................................... 12
References ............................................................................................................................................. 12
5.0 APPENDICES..................................................................................................................................... 13
5.0.1 APPENDICES A: PHOTO ............................................................................................................. 13
5.0.2 APPENDICES B: FORM............................................................................................................... 26
5.0.3 APPENDICES C: OTHERS............................................................................................................ 27

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REFERENCE

On 02.06.2016, Nurul Asyiqin Binti Azlan, as a student of Diploma in Office

Administration group 43, was instructed by Students Affairs Department of College MCS, to

undergo 20 weeks of internship training at Zeripharm Sdn Bhd and to submit an internship

report with necessary recommendations.

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INDUSTRIAL INTERNSHIP SCHEDULE

NO DEPARTMENT/OUTLET DATE OF JOINED DATE ENDS DURATION

1 ZERIPHARM SDN BHD 02 JUNE 2016 04 NOVEMBER 5 MONTH 4

2016 DAYS

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INTERNSHIP DURATIONS SCHEDULE

Month Activity / Tasked Date Start End Date No. of

Day
Doing Filing 02/06/2016 - 1 Days
Practice 5S concept 06/06/2016 - 1 Days
Manage Agreement File 09/06/2016 - 1 Days
Do a Claim Form and Invoice 14/06/2016 - 1 Days
1st Month of at Microsoft Excel
Internship Manage Name Card 15/06/2016 - 1 Days
JUNE Do a Payment Voucher at 16/06/2016 17/06/2016 2 Days
Microsoft Excel
Silver-line Biologic Product 21/06/2016 - 1 Days
search
Holiday for Nuzul Al-Quran 22/06/2016 - 1 Days

Holiday for Hari Raya 04/07/2016 08/07/2016 5 Days

Aidilfitri
Neat storeroom 14/07/2016 - 1 Days
Key in data 15/07/2016 - 1 Days
2nd Month of
Internship Rearrange product in closet 18/07/2016 - 1 Days
JULY Claim Form 19/07/2016 - 1 Days
SSM information 20/07/2016 21/07/2016 2 Days
Housekeeping to boos office 25/07/2016 - 1 Days
Doing summary about Claim 27/07/2016 28/07/2016 2 Days
Form
Research about Ginseng 01/08/2016 - 1 Days
product
Labelling on stock closet 03/08/2016 - 1 Days
Cleaning office using 5S 04/08/2016 - 1 Days
concept
Arrange meeting between boss 08/08/2016 - 1 Days
and client
3rd Month of Paying office bills at nearby
Internship bank; bills of electric and bills 10/08/2016 - 1 Days
AUGUST of water.

Arrange business card into 20/08/2016 - 1 Days

business card case
Doing diagram about Minsyam 21/08/2016 - 1 Days
Sdn Bhd at Microsoft Excel
Research about product 23/08/2016 - 1 Days
Ginkgo Billoba and Virgin

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Coconut Oil
Learn about account for extra 25/08/2016 26/08/2016 2 Days
knowledge
Cleaning office for tomorrow 27/08/2016 - 1 Days
briefing
Briefing meeting for event at 30/08/2016 - 1 Days
Seri Kembangan
Event at Seri Kembangan start 31/08/2016 - 1 Days
Event and launch product of 01/09/2016 04/09/2016 4 Days
Gingko Billoba by Dato
Ismail Sabri at Seri
Kembangan
Holiday for rest 05/09/2016 - 1 Days
Arrange agreement 06/09/2016 09/09/2016 4 Days
4th Month &
Holiday for Hari Raya 12/09/2016 13/09/2016 2 Days
Month of
Aidiladha
Internship
E-mail checked 14/09/2016 - 1 Days
SEPTEMBER
Pharmacy to research about 15/09/2016 - 1 Days
Ginseng product
Slip bills patch at A4 paper 20/09/2016 - 1 Days
Claim form 22/09/2016 - 1 Days
Office safety information 03/10/2016 - 1 Days
Zeripharm sdn bhd product 10/10/2016 - 1 Days
information
4th Month & Delivery Order 11/10/2016 12/10/2016 2 Days
Month of
Internship Claim Form 15/10/2016 - 1 Days
OCTOBER Format Quotation 16/10/2016 - 1 Days
Information about Gingko 17/10/2016 - 1 Days
Billoba research from internet
Trade Invoice 18/10/2016 19/10/2016 2 Days
advertise vacancies company 02/11/2016 - 1 Days
in jobstreet and facebook.
5th Month &
Month of promote the product on the 03/11/2016 - 1 Days
Internship website company office
NOVEMBER
Do a company flayer 04/11/2016 - 1 Days

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PREFACE

The administration and management is the most important that must have in each of

organization. Even small organizations or company need to have proper administrative and

management to keep it more organize, efficient and more standard. In this furious

informative era, the administration and management had been transformed with the new

technology that would make the administration and management are more easy, faster and

convenient. It will be continue changing with the time passing every second.

To achieve a career, the students need to undergo the internship period during the

studies period. In MCS College, students need to go for the internship program at 5th

Semester about 20 weeks. The main objective is to exposed the student with the real work

environment, gaining new knowledge and experience and also applying all the theory that

have been teach by lecturer. I am have undergo the internship period at Zeripharm Sdn Bhd.

Most of the work done are regarding with the system that are included data key in, join the

program and communicate with client and staff, learn the types of color paper and learn the

system of updating file. After the training period, students will become more knowledgeable,

confident and mature.

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1.0 INTRODUCTION

Zeripharm Sdn Bhd was incorporated in October 2013, and mainly involved in Sales

and Marketing of Pharmaceutical and Medical Devices as well as B2B advisory/consultancy

activities (Healthcare Enabler). Since its inception, Zeripharm has drawn an overwhelming

interest by several pharmaceutical and healthcare companies in collaboration and/or

partnership venture for sales and marketing of their products.

The ZERI team of professional brings decades of experiences from the top tier

organizations throughout the healthcare value chain, which among others include

Manufacturing network, Regulatory, Healthcare Distribution, Sales & Marketing expertise,

Market Feasibility and Business Strategic as well as niche and unique healthcare products

offering. The combination of the multidisciplinary scope of expertise enable ZERI Group of

Companies to be a powerful force providing excellence and value-added services to their

clients and end-users.

Zeripharm Sdn Bhd was located at Lorong Mamanda 1, Ampang Point, but now

already moved out at Shah Alam.

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1.1 Organization Chart

Managing Director

Business
Development
Director

Finance & Admin Regulatory Affair

Marketing
Sales Executive Sales Executive
Executive

Business Development Director

Mr. Mohd Zul Efendi Bin Hassan

Managing Director

Mr. Ramlan Bin Ibrahim

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1.2 Vision

To be the key regional player in providing value-added product and services to the healthcare

industries.

1.3 Mission

Customer-centric approach with value-creation platform through our committed and highly

experience resources.

1.4 Objective

To be the leading healthcare brand in ASEAN region.

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1.5 Office Location (map)

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2.0 CLERK DEPARTMENT

2.1 INTRODUCTION

A person employed in an office or bank to keep records and accounts and to undertake

other routine administrative duties. Works in an office performing such tasks as keeping

records, attending to correspondence, or filing. Department clerks, more often called general

office clerks or simply clerks, handle the administrative tasks that keep a business running.

They answer phones, run errands, order supplies, write and mail correspondence and use

office machines such as copiers and fax machines. Their tasks and salaries vary according to

the size and type of their employers.

Department clerks typically have a high school diploma or an equivalent, with skills in

communication, customer service, organization and computers. They are usually trained on

the job by more experienced workers or by their administrative supervisors. Additional

training in business practices or software use is also available in community colleges and

postsecondary vocational schools. Many may become administrative supervisors in charge of

several clerks.

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2.2 Work Performed

As already stated, every student training has been placed under the supervision of each

and my throat is placed under the supervision of Mr. Mohd Zul Efendi from 2 June 2016 until

4 November 2016 at the Company named Zeripharm Sdn Bhd about 4 half months. My

training as an office admin in the course Diploma of Office Administration was placed in the

field and gain as much knowledge about the management nowadays. Besides that, I also

learned about my management of the Office of Management. During a training session, I have

learned and gained a lot of knowledge about the Management duties in the Office.

In addition, I am also involved in many activities or events organized by it in

connection with the division Public Service Department. Not only that, the training sessions

also develop my communication skills and interpersonal skills with people at the top. In

addition, I also learned about psychology. By knowing a little knowledge in the field of

psychology that I learned during a training session will help me understand myself, which

would cause mental damage whether signs of mental problems, and how to avoid going to

happen.

2.2.1 Filling

Before begin to enter any document into a file, Mr.Zul Efendi will teach me first how

to arrange any document according to the existing arrangement, because this is a new

company, so its have a lot of document that I need to manage that necessarily takes a few

weeks or maybe a month to finished all of this document that already given by mr. Zul Efendi

to me, I also learn how to know the different between invoice and invoice supplier, also how

to put any bills including their date. Also, a few document need to arrange according date but

start from first month and the latest is the last month, it makes easy to find one day, If needed.

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I also learn how to arrange the file in the closet including their name or categories,

every file I already make a labelling, so it makes us become easy and save time to find any

document without need to open one by one of file and makes the employee didnt take a long

time to find any document if asked by boss. About the bills, if have any bills already arrived. I

need to give to my boss first before put in the utilities bills, I sometimes asked by boss to pay

any bills at the nearby bank. So, its give me the experience the way how to pay any bills at

bank according I dont have any experience to do that.

2.2.2 Set up the event

I also learn how to set up the event before start. We need to do some meeting and

explain what product that we selling, the introduction and also the ingredient the make us

more understand about the product and easy to explain to customer. Have a part when we do a

question and answer to make us more understand without any doubt. In event, I also learn

about the way how to communicate with customer, the important of eye contact and selling

strategy. I also meet many people, multiracial but still respect each other and respectful every

idea of them. Before that, we need to do double check any stuff to make sure no items left

behind before moving to event and dont have any mistakes when doing preparation.

2.2.3 Using a computer

At office, my boss asked me that I am more focused on using the computer because I

need to reply any e-mail or massage from client/customer at Office Outlook. I also need to do

a claim form at Microsoft excel, the more knowledge that I learn about how to use these

Microsoft. When any have task my boss, more often send to me any assignment using

gmail.com that easy to me just edit any put the details as requested and sending back when

task complete.

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2.3 Evaluations

During entire of my training in Zeripharm Sdn Bhd, I have made observations from

every of aspects such as their working skill, communications, and all the facilities that had

been provided. From facilities aspect this division had providing lot of facilities that are useful

to complete their job and help in release their stress. The social interaction in division

working environment are too good which everyone communicate to each other with positive

language and positive mind. From working aspect they are so responsible toward their job and

have good teamwork between employee and employer.

The employee must inculcate in their self to become more punctual in every affair.

Such as, come to work place early than boss, or early in 30 minutes, also punctual to prepare

each assignment or document that already given by boss on time. The most important is every

staff must always be a discipline and neat attitude so they will see us as a dedicated and

efficient employees. Working in a safe condition will launch comfort in our body to perform

any tasks assigned, so we have to be smart to control everything around us.

At workplace, we also need to learn about how to safe our self if have any emergency

case. So, the careful step is we need to put a first aid at office, also the fire extinguisher safe

measures in case of fire. Emergency alarm also play an important role to inform to public that

we are in an emergency. So, all safety work can be carried out smoothly and did not take a

long time.

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2.4 Recommendations

Based on the evaluation and my opinion during my practical in Zeripharm Sdn Bhd

there is still need to improve to motivate employee to be more discipline while doing work,

the easy step is, the employer need to put the words of wisdom that can raise employee

morale to work more well. These company also need to put more effort to invent

advertisements about vacant positions at this company, since no employees at this company.

Difficult to me too handle any of work in any parts, like doing things that run of course I'm

learning in college.

Not only have that, this company also needed to have a security guard to monitor the

safety of employees in the company as too many sellers who want to sell their goods on the

workers, regardless of our work. At times, they forced us to buy their stuff. We didnt feel

safe anymore if this company dont find a security guard to control people coming in and out.

Its all about our personal safety.

In addition, every worker need to follow the rules of the workplace. Such as, keep

aisles clear, report accident, wear safety equipment, keep work area clean, report immediately

any unsafe condition, lift properly, place trash and paper in proper containers and wear

appropriate attire and the goals is every workers should keep the dress and appearance

because they lead the company's image wherever they go and if want to be a best employee

they need to bring a note book to write down any task or any important information that

already given by boss so do not forget and tough again.

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2.5 Conclusion

Work at Zeripharm Sdn Bhd for 4 months, I have learned a lot of cases, such as paper

updates fail, using the machines photocopy, handle the boss meeting, represented in the

program and meet client boss. This learning will be useful in the time before.

In addition, all my duties at the Zeripharm Sdn Bhd has been successfully doing well

after and finished with this company. Work for the all posts, I also resolve to provide program

materials, photocopying tentative program and learn to use excel.

Finally, in this post I have received a lot of knowledge that will give me a chance and

skill in the face. With this advantage I'll take it and remember until I would get into the nature

of work.

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3.0 OVERALL CONCLUSION

Training began on June 2, 2016 until November 4, 2016 for 5 months 4 days in

Zeripharm Sdn Bhd. I feel very satisfied and proud of myself because I have the opportunity

to undergo industrial training well and gained a lot of knowledge. My employers are very

friendly and attentive to instruct me. In addition, training in this industry was exposed to the

work environment that I'm going through in the future. It has also enabled me to get to know

myself better assess my ability to complete assigned tasks.

In addition, the Industrial Training program has also assisted and trained myself to

step into the challenging world of work and further in the future. Through the experience

gained in this regard, that the most important aspect and communication with each other,

independent, and responsible for guarding behaviors at work on condition that must exist in

every professional employee.

In conclusion, I agree that the Industrial Training program is very useful to students and it

should be continued so that students become more familiar and disciplined before stepping

into the world of work. In addition, I also get a lot of knowledge during my industrial training

in Zeripharm Sdn Bhd.

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4.0 REFERENCES
References
efendi, M. z. (2014). How to use microsoft excel. how to use micosoft excel, 20-35.

Hajah, D. B. (2015, September 15). zeripharm sdn bhd (N. S. Za'bar, Interviewer)

hassan, e. m. (2015). zeripharm sdn bhd info. iHand information, 11-20.

zeripharm sdn bhd company (2015,june 16). how to use computer. 21-23

Public Service Department Profile. (2015, October 27). Retrieved from www.jpa.gov.my: ang=en

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5.0 APPENDICES
5.0.1 APPENDICES A: PHOTO

Arrange stock at closet using 5s Concept

Key in data stock

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Cleaning office environment

Housekeeping at boos office

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Photostat

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Company product iHand

Company product iGesic

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Transfer process at Shah Alam

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Arrange product at storerooms

Labelling

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Briefing for event as Seri Kembangan

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Halfest event at Seri Kembangan

At booth

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Selling product named Ginkgo Billoba

Selling product named Virgin Coconut Oil

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Seri kembangan festival

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Dato Ismail Sabri came to our booth and launch the Gingko Biloba product

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With my boss En.Zul Efendi Hassan and En. Ramlan Ibrahim

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5.0.2 APPENDICES B: FORM

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5.0.3 APPENDICES C: OTHERS

Registered With Minister of Finance Malaysia

Establishment license for medical device-moh

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Certification

Bumiputera Status under Ministry Of Finance Malaysia

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Certificate of Authentication HALAL

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Attached

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