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1st Transferred To R&D Case Customer Name Case Manager: Full Name Case Number

PT Smartfren Telecom Tbk Kurniawan Yudi NA05837944


9/7/2015 15:31 PT Smartfren Telecom Tbk Elisabet Yessy NA05838475
PT Smartfren Telecom Tbk Elisabet Yessy NA05838573
9/9/2015 14:38 PT Smartfren Telecom Tbk Haryati Junita Sri NA05839010
PT Smartfren Telecom Tbk Haryati Junita Sri NA05839138
PT Smartfren Telecom Tbk Haryati Junita Sri NA05839139
PT Smartfren Telecom Tbk Kurniawan Yudi NA05839213
PT Smartfren Telecom Tbk Elisabet Yessy NA05839306
PT Smartfren Telecom Tbk Elisabet Yessy NA05840828
PT Smartfren Telecom Tbk Elisabet Yessy NA05840900
PT Smartfren Telecom Tbk Haryati Junita Sri NA05841751
PT Smartfren Telecom Tbk Kurniawan Yudi NA05842388
PT Smartfren Telecom Tbk Kurniawan Yudi NA05842474
PT Smartfren Telecom Tbk Elisabet Yessy NA05843404
PT Smartfren Telecom Tbk Kurniawan Yudi NA05843407
PT Smartfren Telecom Tbk Dakwale Mayank NA05843797
PT Smartfren Telecom Tbk Haryati Junita Sri NA05844437
PT Smartfren Telecom Tbk Haryati Junita Sri NA05844584
11/25/2015 13:42 PT Smartfren Telecom Tbk Elisabet Yessy NA05844995
9/30/2015 4:23 PT Smartfren Telecom Tbk Haryati Junita Sri NA05845170
9/30/2015 4:38 PT Smartfren Telecom Tbk Haryati Junita Sri NA05845171
9/30/2015 4:16 PT Smartfren Telecom Tbk Kurniawan Yudi NA05845230
9/30/2015 4:28 PT Smartfren Telecom Tbk Haryati Junita Sri NA05845244
PT Smartfren Telecom Tbk Haryati Junita Sri NA05845738
PT Smartfren Telecom Tbk Kurniawan Yudi NA05846588
PT Smartfren Telecom Tbk Elisabet Yessy NA05846590
PT Smartfren Telecom Tbk Kurniawan Yudi NA05847046
PT Smartfren Telecom Tbk Haryati Junita Sri NA05847364
PT Smartfren Telecom Tbk Elisabet Yessy NA05850454
PT Smartfren Telecom Tbk Kurniawan Yudi NA05851009
PT Smartfren Telecom Tbk Haryati Junita Sri NA05851847
10/23/2015 4:37 PT Smartfren Telecom Tbk Haryati Junita Sri NA05851850
10/28/2015 9:39 PT Smartfren Telecom Tbk Elisabet Yessy NA05853461
11/9/2015 7:37 PT Smartfren Telecom Tbk Haryati Junita Sri NA05854452
10/29/2015 16:41 PT Smartfren Telecom Tbk Elisabet Yessy NA05855102
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05855249
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05855257
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05855259
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05855441
10/29/2015 19:04 PT Smartfren Telecom Tbk Haryati Junita Sri NA05855817
PT Smartfren Telecom Tbk Elisabet Yessy NA05856052
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05858111
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05858112
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05858991
PT Smartfren Telecom Tbk Elisabet Yessy NA05858993
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05858995
PT Smartfren Telecom Tbk Elisabet Yessy NA05859036
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05859308
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05859390
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05859391
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05859392
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05859393
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05859394
11/12/2015 14:10 PT Smartfren Telecom Tbk Elisabet Yessy NA05859431
PT Smartfren Telecom Tbk Elisabet Yessy NA05859435
11/12/2015 14:12 PT Smartfren Telecom Tbk Elisabet Yessy NA05859620
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05859948
PT Smartfren Telecom Tbk Haryati Junita Sri NA05860532
PT Smartfren Telecom Tbk Haryati Junita Sri NA05860959
11/17/2015 9:51 PT Smartfren Telecom Tbk Haryati Junita Sri NA05860960
PT Smartfren Telecom Tbk Haryati Junita Sri NA05861367
PT Smartfren Telecom Tbk Elisabet Yessy NA05861745
PT Smartfren Telecom Tbk Kurniawan Yudi NA05861779
PT Smartfren Telecom Tbk Kurniawan Yudi NA05862729
PT Smartfren Telecom Tbk Yuganda Suryadi NA05862748
PT Smartfren Telecom Tbk Haryati Junita Sri NA05862759
PT Smartfren Telecom Tbk Kurniawan Yudi NA05862945
PT Smartfren Telecom Tbk Elisabet Yessy NA05862948
PT Smartfren Telecom Tbk Elisabet Yessy NA05863056
PT Smartfren Telecom Tbk Haryati Junita Sri NA05863086
PT Smartfren Telecom Tbk Elisabet Yessy NA05864547
PT Smartfren Telecom Tbk Elisabet Yessy NA05866331
11/30/2015 14:06 PT Smartfren Telecom Tbk Elisabet Yessy NA05866593
PT Smartfren Telecom Tbk Haryati Junita Sri NA05866975
PT Smartfren Telecom Tbk Haryati Junita Sri NA05867753
12/9/2015 10:20 PT Smartfren Telecom Tbk Elisabet Yessy NA05867968
PT Smartfren Telecom Tbk Elisabet Yessy NA05868611
12/10/2015 16:58 PT Smartfren Telecom Tbk Haryati Junita Sri NA05868651
PT Smartfren Telecom Tbk Haryati Junita Sri NA05869576
PT Smartfren Telecom Tbk Haryati Junita Sri NA05869866
PT Smartfren Telecom Tbk Elisabet Yessy NA05870012
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05871446
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05871514
PT Smartfren Telecom Tbk Yuganda Suryadi NA05871592
12/16/2015 7:35 PT Smartfren Telecom Tbk Yuganda Suryadi NA05871901
1/11/2016 9:23 PT Smartfren Telecom Tbk Elisabet Yessy NA05872611
PT Smartfren Telecom Tbk Suchinunkul Aek NA05873351
PT Smartfren Telecom Tbk Suchinunkul Aek NA05873566
PT Smartfren Telecom Tbk Suchinunkul Aek NA05875135
PT Smartfren Telecom Tbk Nugraha Andi Aditya NA05875613
PT Smartfren Telecom Tbk Nugraha Andi Aditya NA05875614
PT Smartfren Telecom Tbk Nugraha Andi Aditya NA05875616
PT Smartfren Telecom Tbk Nugraha Andi Aditya NA05875734
PT Smartfren Telecom Tbk Nugraha Andi Aditya NA05875735
2/3/2016 7:14 PT Smartfren Telecom Tbk Suchinunkul Aek NA05875820
PT Smartfren Telecom Tbk Yuganda Suryadi NA05876444
PT Smartfren Telecom Tbk Suchinunkul Aek NA05876990
PT Smartfren Telecom Tbk Suchinunkul Aek NA05877019
PT Smartfren Telecom Tbk Nugraha Andi Aditya NA05877325
PT Smartfren Telecom Tbk Suchinunkul Aek NA05878180
PT Smartfren Telecom Tbk Suchinunkul Aek NA05878420
1/22/2016 8:40 PT Smartfren Telecom Tbk Suchinunkul Aek NA05878931
1/14/2016 9:39 PT Smartfren Telecom Tbk Yuganda Suryadi NA05878959
PT Smartfren Telecom Tbk Yuganda Suryadi NA05879227
PT Smartfren Telecom Tbk Elisabet Yessy NA05879233
PT Smartfren Telecom Tbk Kurniawan Yudi NA05879868
PT Smartfren Telecom Tbk Yuganda Suryadi NA05880072
PT Smartfren Telecom Tbk Yuganda Suryadi NA05880475
PT Smartfren Telecom Tbk Yuganda Suryadi NA05880658
1/27/2016 2:18 PT Smartfren Telecom Tbk Haryati Junita Sri NA05880940
PT Smartfren Telecom Tbk Kurniawan Yudi NA05881068
PT Smartfren Telecom Tbk Kurniawan Yudi NA05882044
PT Smartfren Telecom Tbk Elisabet Yessy NA05882064
2/3/2016 9:40 PT Smartfren Telecom Tbk Elisabet Yessy NA05882133
PT Smartfren Telecom Tbk Elisabet Yessy NA05882138
PT Smartfren Telecom Tbk Elisabet Yessy NA05882204
PT Smartfren Telecom Tbk Elisabet Yessy NA05882460
PT Smartfren Telecom Tbk Elisabet Yessy NA05882689
PT Smartfren Telecom Tbk Yuganda Suryadi NA05882691
PT Smartfren Telecom Tbk Nugraha Andi Aditya NA05883058
PT Smartfren Telecom Tbk Haryati Junita Sri NA05883108
PT Smartfren Telecom Tbk Nugraha Andi Aditya NA05883118
PT Smartfren Telecom Tbk Nugraha Andi Aditya NA05883176
PT Smartfren Telecom Tbk Haryati Junita Sri NA05883629
PT Smartfren Telecom Tbk Yuganda Suryadi NA05883835
PT Smartfren Telecom Tbk Nugraha Andi Aditya NA05883987
PT Smartfren Telecom Tbk Yuganda Suryadi NA05884035
PT Smartfren Telecom Tbk Nugraha Andi Aditya NA05884078
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05884257
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05884271
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05884465
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05884468
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05884547
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05884559
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05884614
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05884617
PT Smartfren Telecom Tbk Nurdin Rizal NA05884714
PT Smartfren Telecom Tbk Nurdin Rizal NA05884715
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05884774
PT Smartfren Telecom Tbk Haryati Junita Sri NA05884971
PT Smartfren Telecom Tbk Yuganda Suryadi NA05885002
2/3/2016 13:48 PT Smartfren Telecom Tbk Elisabet Yessy NA05885610
PT Smartfren Telecom Tbk Yuganda Suryadi NA05885860
2/4/2016 15:52 PT Smartfren Telecom Tbk Haryati Junita Sri NA05886556
PT Smartfren Telecom Tbk Nugraha Andi Aditya NA05886563
PT Smartfren Telecom Tbk Nugraha Andi Aditya NA05886598
PT Smartfren Telecom Tbk Yuganda Suryadi NA05889299
PT Smartfren Telecom Tbk Wirabuwana Dewa NA05891104
PT Smartfren Telecom Tbk Wirabuwana Dewa NA05891105
PT Smartfren Telecom Tbk Wirabuwana Dewa NA05891107
PT Smartfren Telecom Tbk Wirabuwana Dewa NA05891108
PT Smartfren Telecom Tbk Wirabuwana Dewa NA05891109
PT Smartfren Telecom Tbk Wirabuwana Dewa NA05891110
PT Smartfren Telecom Tbk Yuganda Suryadi NA05891111
PT Smartfren Telecom Tbk Wirabuwana Dewa NA05891179
PT Smartfren Telecom Tbk Haryati Junita Sri NA05891184
Case Status Case Submitter Case Type Closure Date Created Date
Closed E69006880 Emergency 9/14/2015 14:19 9/6/2015 23:21
Closed yelisabe Trouble Resolution 10/28/2015 7:48 9/7/2015 12:21
Closed junitasri Trouble Resolution 9/23/2015 7:10 9/7/2015 13:36
Closed junitasri Trouble Resolution 9/29/2015 3:33 9/9/2015 5:37
Closed yelisabe Trouble Resolution 9/23/2015 15:41 9/9/2015 8:06
Closed yelisabe Trouble Resolution 9/23/2015 15:44 9/9/2015 8:13
Closed E69006880 Emergency 9/14/2015 14:32 9/9/2015 11:49
Closed yelisabe Trouble Resolution 9/14/2015 7:54 9/10/2015 6:26
Closed yelisabe Trouble Resolution 11/16/2015 8:12 9/15/2015 7:02
Resolved yelisabe Trouble Resolution 9/15/2015 10:54
Closed yelisabe Trouble Resolution 1/26/2016 5:00 9/17/2015 6:41
Closed E69021192 Emergency 9/29/2015 13:52 9/18/2015 11:10
Closed junitasri Trouble Resolution 9/29/2015 16:19 9/18/2015 8:28
Closed junitasri Trouble Resolution 9/25/2015 6:47 9/22/2015 13:18
Closed junitasri Trouble Resolution 10/7/2015 4:42 9/22/2015 13:23
Closed yelisabe Technical Query 10/28/2015 5:22 9/23/2015 10:21
Closed yelisabe Trouble Resolution 10/19/2015 8:33 9/25/2015 6:16
Closed junitasri Trouble Resolution 10/19/2015 8:31 9/25/2015 5:58
Closed yelisabe Trouble Resolution 12/17/2015 4:00 9/28/2015 9:12
Closed junitasri Trouble Resolution 10/6/2015 5:50 9/29/2015 8:05
Closed junitasri Trouble Resolution 10/6/2015 5:52 9/29/2015 8:27
Closed yelisabe Trouble Resolution 10/7/2015 4:45 9/29/2015 6:09
Closed junitasri Trouble Resolution 10/5/2015 10:01 9/29/2015 8:23
Closed junitasri Trouble Resolution 9/30/2015 3:01 9/30/2015 5:59
Resolved yelisabe Trouble Resolution 10/1/2015 7:29
Closed yelisabe Trouble Resolution 10/19/2015 8:31 10/1/2015 7:34
Closed E69021192 Emergency 10/4/2015 13:31 10/3/2015 16:52
Closed junitasri Trouble Resolution 10/14/2015 17:04 10/5/2015 13:28
Closed yelisabe Trouble Resolution 11/2/2015 3:22 10/15/2015 8:37
Closed yudik Emergency 10/24/2015 14:43 10/16/2015 6:28
Closed yelisabe Trouble Resolution 1/6/2016 4:04 10/19/2015 11:26
Closed yelisabe Trouble Resolution 1/6/2016 3:55 10/19/2015 11:33
Closed yelisabe Trouble Resolution 11/26/2015 3:38 10/22/2015 12:58
Resolved yelisabe Trouble Resolution 10/26/2015 8:55
Closed junitasri Trouble Resolution 11/9/2015 4:56 10/27/2015 8:48
Closed yelisabe Technical Query 10/28/2015 2:21 10/28/2015 6:21
Closed junitasri Technical Query 10/28/2015 4:32 10/28/2015 8:32
Closed junitasri Technical Query 10/28/2015 4:45 10/28/2015 8:45
Closed yelisabe Technical Query 10/28/2015 2:23 10/28/2015 6:23
Closed yelisabe Trouble Resolution 11/26/2015 9:23 10/29/2015 5:53
Closed junitasri Trouble Resolution 11/10/2015 5:38 10/29/2015 12:28
Closed yelisabe Technical Query 11/5/2015 2:14 11/5/2015 6:14
Closed yelisabe Technical Query 11/5/2015 2:16 11/5/2015 6:16
Closed yelisabe Technical Query 11/9/2015 2:23 11/9/2015 6:23
Closed yelisabe Trouble Resolution 11/23/2015 10:07 11/9/2015 6:34
Closed yelisabe Technical Query 11/9/2015 2:46 11/9/2015 6:46
Closed junitasri Trouble Resolution 12/16/2015 7:58 11/9/2015 14:53
Closed yelisabe Technical Query 11/10/2015 1:39 11/10/2015 5:39
Closed yelisabe Technical Query 11/10/2015 1:42 11/10/2015 5:42
Closed yelisabe Technical Query 11/10/2015 1:47 11/10/2015 5:47
Closed yelisabe Technical Query 11/10/2015 1:49 11/10/2015 5:49
Closed yelisabe Technical Query 11/10/2015 1:54 11/10/2015 5:54
Closed yelisabe Technical Query 11/10/2015 1:57 11/10/2015 5:57
Closed yelisabe Trouble Resolution 11/18/2015 4:04 11/10/2015 11:16
Closed yelisabe Trouble Resolution 12/2/2015 6:57 11/10/2015 11:51
Closed yelisabe Trouble Resolution 11/18/2015 4:07 11/10/2015 11:29
Closed yelisabe Technical Query 11/11/2015 7:43 11/11/2015 11:43
Closed junitasri Trouble Resolution 11/23/2015 8:57 11/12/2015 5:58
Closed junitasri Trouble Resolution 11/13/2015 7:20 11/13/2015 10:45
Closed yelisabe Trouble Resolution 12/4/2015 7:40 11/13/2015 10:47
Closed junitasri Trouble Resolution 12/4/2015 7:21 11/16/2015 10:52
Closed willilaw Trouble Resolution 11/18/2015 10:27 11/17/2015 11:49
Closed E69005515 Emergency 11/22/2015 23:11 11/17/2015 7:10
Closed E69024103 Emergency 12/2/2015 5:31 11/19/2015 12:04
Closed E69024103 Emergency 12/16/2015 15:28 11/19/2015 13:52
Closed junitasri Trouble Resolution 12/16/2015 1:12 11/19/2015 14:16
Closed E69024103 Emergency 11/22/2015 23:19 11/19/2015 13:31
Closed junitasri Trouble Resolution 12/24/2015 17:47 11/19/2015 13:48
Closed junitasri Trouble Resolution 11/23/2015 22:41 11/20/2015 13:20
Closed willilaw Technical Query 11/23/2015 6:22 11/19/2015 16:58
Closed yelisabe Trouble Resolution 12/2/2015 7:02 11/25/2015 9:23
Closed yelisabe Trouble Resolution 1/12/2016 5:31 11/30/2015 8:45
Closed yelisabe Trouble Resolution 1/15/2016 7:47 11/30/2015 11:32
Closed romadhan Trouble Resolution 1/6/2016 4:58 11/30/2015 16:44
Closed junitasri Trouble Resolution 12/2/2015 8:47 12/2/2015 12:33
Closed yelisabe Trouble Resolution 12/17/2015 5:22 12/2/2015 12:12
Closed yelisabe Trouble Resolution 12/15/2015 7:56 12/4/2015 7:21
Pending yelisabe Trouble Resolution 12/4/2015 13:17
Closed yelisabe Trouble Resolution 2/2/2016 9:29 12/7/2015 12:53
Resolved junitasri Trouble Resolution 12/8/2015 7:46
Closed yelisabe Trouble Resolution 12/21/2015 0:34 12/8/2015 13:13
Closed yelisabe Technical Query 12/14/2015 9:33 12/14/2015 13:33
Closed junitasri Technical Query 12/14/2015 9:04 12/14/2015 13:04
Closed romadhan Trouble Resolution 1/26/2016 5:07 12/14/2015 15:04
Resolved yelisabe Trouble Resolution 12/15/2015 9:54
Pending yelisabe Trouble Resolution 12/17/2015 6:27
Closed junitasri Trouble Resolution 12/29/2015 17:22 12/21/2015 8:09
Resolved yelisabe Trouble Resolution 12/21/2015 11:00
Resolved junitasri Trouble Resolution 12/28/2015 14:48
Closed junitasri Technical Query 12/30/2015 3:32 12/30/2015 7:32
Closed yelisabe Technical Query 12/30/2015 3:33 12/30/2015 7:33
Closed junitasri Technical Query 12/30/2015 3:53 12/30/2015 7:53
Closed yelisabe Technical Query 12/30/2015 3:26 12/30/2015 7:26
Closed yelisabe Technical Query 12/30/2015 3:36 12/30/2015 7:36
Work In Progress yelisabe Trouble Resolution 12/30/2015 13:19
Closed E69018080 Emergency 1/16/2016 16:49 1/4/2016 20:24
Closed Arie Lendra Trouble Resolution 1/7/2016 8:45 1/6/2016 8:22
Closed junitasri Trouble Resolution 1/21/2016 7:39 1/6/2016 14:21
Closed yelisabe Technical Query 1/7/2016 9:08 1/7/2016 13:08
Closed yelisabe Trouble Resolution 2/5/2016 3:56 1/11/2016 10:49
Closed yelisabe Trouble Resolution 1/19/2016 7:56 1/12/2016 11:54
Pending junitasri Trouble Resolution 1/13/2016 12:55
Pending willilaw Trouble Resolution 1/13/2016 15:53
Closed yelisabe Trouble Resolution 2/9/2016 5:42 1/14/2016 5:58
Closed willilaw Trouble Resolution 1/21/2016 7:37 1/14/2016 7:41
Resolved junitasri Trouble Resolution 1/15/2016 16:37
Closed willilaw Trouble Resolution 1/22/2016 4:22 1/15/2016 16:20
Resolved sasongkom Emergency 1/16/2016 9:54
Pending junitasri Trouble Resolution 1/18/2016 14:46
Pending yelisabe Trouble Resolution 1/19/2016 8:56
Closed junitasri Trouble Resolution 2/2/2016 9:31 1/20/2016 7:32
Pending junitasri Trouble Resolution 1/21/2016 8:07
Resolved junitasri Trouble Resolution 1/21/2016 11:59
Pending yelisabe Trouble Resolution 1/21/2016 7:50
Closed yelisabe Trouble Resolution 2/2/2016 9:18 1/21/2016 8:50
Pending yelisabe Trouble Resolution 1/21/2016 8:30
Work In Progress willilaw Trouble Resolution 1/22/2016 7:55
Closed yelisabe Trouble Resolution 2/2/2016 9:23 1/22/2016 13:39
Closed yelisabe Trouble Resolution 2/2/2016 9:27 1/22/2016 13:47
Closed junitasri Technical Query 1/25/2016 4:37 1/25/2016 8:37
Resolved yelisabe Trouble Resolution 1/25/2016 8:08
Closed yelisabe Technical Query 1/25/2016 4:30 1/25/2016 8:30
Closed junitasri Technical Query 1/25/2016 4:32 1/25/2016 8:32
Pending junitasri Trouble Resolution 1/26/2016 7:40
Closed E69000801 Emergency 1/28/2016 8:35 1/26/2016 18:44
Closed yelisabe Technical Query 1/27/2016 2:05 1/27/2016 6:05
Closed yelisabe Trouble Resolution 2/12/2016 4:48 1/27/2016 12:21
Closed yelisabe Technical Query 1/27/2016 2:08 1/27/2016 6:08
Closed junitasri Technical Query 1/28/2016 9:30 1/28/2016 13:30
Closed junitasri Technical Query 1/28/2016 11:32 1/28/2016 15:32
Closed junitasri Technical Query 1/28/2016 9:48 1/28/2016 13:48
Closed junitasri Technical Query 1/28/2016 9:59 1/28/2016 13:59
Closed junitasri Technical Query 1/28/2016 7:51 1/28/2016 11:51
Closed junitasri Technical Query 1/28/2016 8:26 1/28/2016 12:26
Closed junitasri Technical Query 1/28/2016 11:02 1/28/2016 15:02
Closed junitasri Technical Query 1/28/2016 11:22 1/28/2016 15:22
Closed yelisabe Technical Query 1/29/2016 2:07 1/29/2016 6:07
Closed yelisabe Technical Query 1/29/2016 2:10 1/29/2016 6:10
Closed junitasri Technical Query 1/28/2016 11:50 1/28/2016 15:50
Resolved yelisabe Trouble Resolution 1/29/2016 7:55
Closed E69081802 Emergency 2/1/2016 5:47 1/29/2016 10:36
Pending junitasri Trouble Resolution 2/1/2016 7:02
Closed E69018076 Emergency 2/3/2016 3:13 2/1/2016 15:02
Pending junitasri Trouble Resolution 2/3/2016 10:47
Closed junitasri Technical Query 2/3/2016 7:12 2/3/2016 11:12
Closed junitasri Technical Query 2/3/2016 7:02 2/3/2016 11:02
Pending yelisabe Trouble Resolution 2/10/2016 7:28
Closed yelisabe Technical Query 2/12/2016 3:16 2/12/2016 7:16
Closed yelisabe Technical Query 2/12/2016 3:18 2/12/2016 7:18
Closed yelisabe Technical Query 2/12/2016 3:36 2/12/2016 7:36
Closed yelisabe Technical Query 2/12/2016 3:41 2/12/2016 7:41
Closed yelisabe Technical Query 2/12/2016 3:43 2/12/2016 7:43
Closed yelisabe Technical Query 2/12/2016 3:44 2/12/2016 7:44
Pending yelisabe Trouble Resolution 2/12/2016 8:05
Closed yelisabe Technical Query 2/12/2016 3:45 2/12/2016 7:45
Work In Progress yelisabe Trouble Resolution 2/12/2016 8:32
Created Date1 CSE Country CSE Full Name Cust Cont: Full Name
9/6/2015 19:21 IDN Nugraha Andi Aditya Nugraha Andi Aditya
9/7/2015 8:21 IDN Wirabuwana Dewa Wirabuwana Dewa
9/7/2015 9:36 IDN Sumardiono Sumardiono Dharma Arief
9/9/2015 1:37 IDN Wirabuwana Dewa Wirabuwana Dewa
9/9/2015 4:06 IDN Anggiat Hansen Endang Endang
9/9/2015 4:13 IDN Anggiat Hansen Endang Endang
9/9/2015 7:49 IDN Nugraha Andi Aditya Nugraha Andi Aditya
9/10/2015 2:26 IDN Prakoso Eko Prakoso Eko
9/15/2015 3:02 IDN Nugraha Andi Aditya Nugraha Andi Aditya
9/15/2015 6:54 IDN Nugraha Andi Aditya Nugraha Andi Aditya
9/17/2015 2:41 IDN Romadhan El Faiz Agus Romadhan Faiz
9/18/2015 7:10 IDN Anggiat Hansen Anggiat Hansen
9/18/2015 4:28 IDN Anggiat Hansen Akbar Johan
9/22/2015 9:18 IDN Anggiat Hansen Kusumo Harjanto Handi
9/22/2015 9:23 IDN Anggiat Hansen Kusumo Harjanto
9/23/2015 6:21 IDN Romadhan El Faiz Agus Wibowo Agus
9/25/2015 2:16 IDN Wirabuwana Dewa Wirabuana Dewa
9/25/2015 1:58 IDN Wirabuwana Dewa Wirabuana Dewa
9/28/2015 5:12 IDN Sumardiono Sumardiono Romadhan Faiz
9/29/2015 4:05 IDN Anggiat Hansen Endang Endang
9/29/2015 4:27 IDN Anggiat Hansen Endang Endang
9/29/2015 2:09 IDN Anggiat Hansen Kusumo Harjanto Handi
9/29/2015 4:23 IDN Anggiat Hansen Endang Endang
9/30/2015 1:59 IDN Wirabuwana Dewa Wirabuana Dewa
10/1/2015 3:29 IDN Nugraha Andi Aditya Nugraha Andi Aditya
10/1/2015 3:34 IDN Sumardiono Sumardiono Dharma Arief
10/3/2015 12:52 IDN Saputra Wisnu Cahya Saputra Wisnu Cahya
10/5/2015 9:28 IDN Anggiat Hansen Firdhanianto Rynal
10/15/2015 4:37 IDN Anggiat Hansen Kusumo Harjanto
10/16/2015 2:28 IDN Kurniawan Yudi Sembiring Rehminia
10/19/2015 7:26 IDN Wirabuwana Dewa Wirabuwana Dewa
10/19/2015 7:33 IDN Wirabuwana Dewa Wirabuwana Dewa
10/22/2015 8:58 IDN Anggiat Hansen Firdhanianto Rynal
10/26/2015 4:55 IDN Wirabuwana Dewa Wirabuwana Dewa
10/27/2015 4:48 IDN Anggiat Hansen Kurniawan Arie
10/28/2015 2:21 IDN Sasongko Mahindra Budhyo Suryadi Suryadi
10/28/2015 4:32 IDN Sasongko Mahindra Budhyo Suryadi Suryadi
10/28/2015 4:45 IDN Sasongko Mahindra Budhyo suryadi suryadi
10/28/2015 2:23 IDN Sasongko Mahindra Budhyo Suryadi Suryadi
10/29/2015 1:53 IDN Sumardiono Sumardiono Wibowo Agus
10/29/2015 8:28 IDN Sumardiono Sumardiono Wibowo Agus
11/5/2015 2:14 IDN Sasongko Mahindra Budhyo Suryadi Suryadi
11/5/2015 2:16 IDN Sasongko Mahindra Budhyo Suryadi Suryadi
11/9/2015 2:23 IDN Sasongko Mahindra Budhyo Suryadi Suryadi
11/9/2015 2:34 IDN Wirabuwana Dewa Wirabuwana Dewa
11/9/2015 2:46 IDN Sasongko Mahindra Budhyo Suryadi Suryadi
11/9/2015 10:53 IDN Pristiawan Dian Setianto Dwi Kris
11/10/2015 1:39 IDN Sasongko Mahindra Budhyo Suryadi Suryadi
11/10/2015 1:42 IDN Sasongko Mahindra Budhyo Suryadi Suryadi
11/10/2015 1:47 IDN Sasongko Mahindra Budhyo Suryadi Suryadi
11/10/2015 1:49 IDN Sasongko Mahindra Budhyo Suryadi Suryadi
11/10/2015 1:54 IDN Sasongko Mahindra Budhyo Suryadi Suryadi
11/10/2015 1:57 IDN Sasongko Mahindra Budhyo Suryadi Suryadi
11/10/2015 7:16 IDN Anggiat Hansen Endang Endang
11/10/2015 7:51 IDN Anggiat Hansen akhmad anam
11/10/2015 7:29 IDN Anggiat Hansen Endang Endang
11/11/2015 7:43 IDN Sasongko Mahindra Budhyo Suryadi Suryadi
11/12/2015 1:58 IDN Ivan Ucok Fransiscus Fihir Ihsan
11/13/2015 6:45 IDN Haryati Junita Sri Kurniawan Arie
11/13/2015 6:47 IDN Anggiat Hansen Kurniawan Arie
11/16/2015 6:52 IDN Anggiat Hansen Kurniawan Arie
11/17/2015 7:49 IND S Aravinthan Williams Lawrence
11/17/2015 3:10 IDN Anggiat Hansen Anggiat Hansen
11/19/2015 8:04 IDN Purnomo Wiseno Adi Purnomo Wiseno Adi
11/19/2015 9:52 IDN Kurniawan Yudi William Lawrence Alan
11/19/2015 10:16 IDN Sutejo Haryo Setianto Dwi Kris
11/19/2015 9:31 IDN Kurniawan Yudi William Lawrence Alan
11/19/2015 9:48 IDN Sumardiono Sumardiono Romadhan Faiz
11/20/2015 9:20 IDN Nugraha Andi Aditya Nugraha Andi Aditya
11/19/2015 12:58 IND Narayanasamy Anandkumar lawrence Williams
11/25/2015 5:23 IDN Anggiat Hansen Kusumo Harjanto Handi
11/30/2015 4:45 IDN Sutejo Haryo Dharma Arief
11/30/2015 7:32 IDN Anggiat Hansen Firdhanianto Rynal
11/30/2015 12:44 IDN Romadhan El Faiz Agus Dharma Arief
12/2/2015 8:33 IDN Haryati Junita Sri Kurniawan Arie
12/2/2015 8:12 IDN Anggiat Hansen Kurniawan Arie
12/4/2015 3:21 IDN Anggiat Hansen Endang Endang
12/4/2015 9:17 IDN Anggiat Hansen Kurniawan Arie
12/7/2015 8:53 IDN Anggiat Hansen Nugraha Firman
12/8/2015 3:46 IDN Sumardiono Sumardiono Setianto Dwi Kris
12/8/2015 9:13 IDN Sumardiono Sumardiono Setianto Dwi Kris
12/14/2015 9:33 IDN Sasongko Mahindra Budhyo Suryadi Suryadi
12/14/2015 9:04 IDN Sasongko Mahindra Budhyo Suryadi Suryadi
12/14/2015 11:04 IDN Romadhan El Faiz Agus Dharma Arief
12/15/2015 5:54 IDN Anggiat Hansen Wibowo Agus
12/17/2015 2:27 IDN Sumardiono Sumardiono Setianto Dwi Kris
12/21/2015 4:09 IDN Sumardiono Sumardiono Wibowo Agus
12/21/2015 7:00 IDN Sumardiono Sumardiono Dharma Arief
12/28/2015 10:48 IDN Sumardiono Sumardiono Wibowo Agus
12/30/2015 3:32 IDN Nugraha Andi Aditya Purnawan Deni
12/30/2015 3:33 IDN Nugraha Andi Aditya Purnawan Deni
12/30/2015 3:53 IDN Nugraha Andi Aditya Purnawan Deni
12/30/2015 3:26 IDN Nugraha Andi Aditya Purnawan Deni
12/30/2015 3:36 IDN Nugraha Andi Aditya Deni Purnawan
12/30/2015 9:19 IDN Nugraha Andi Aditya Ruswana Wawan
1/4/2016 16:24 IDN Anggiat Hansen Pranoto David
1/6/2016 4:22 IDN Nugraha Andi Aditya Lendra Putra Arie
1/6/2016 10:21 IDN Williams Lawrence Alan Nugroho Heru
1/7/2016 9:08 IDN Nugraha Andi Aditya Purnawan Deni
1/11/2016 6:49 IDN Anggiat Hansen Firdhanianto Rynal
1/12/2016 7:54 IDN Anggiat Hansen Firdhanianto Rynal
1/13/2016 8:55 IDN Sumardiono Sumardiono Romadhan Faiz
1/13/2016 11:53 IDN Williams Lawrence Alan williams Lawrence
1/14/2016 1:58 IDN Sumardiono Sumardiono Dharma Arief
1/14/2016 3:41 IDN Williams Lawrence Alan Williams Lawrence
1/15/2016 12:37 IDN Nurdin Rizal Dharma Arief
1/15/2016 12:20 IDN Williams Lawrence Alan Williams Lawrence
1/16/2016 5:54 IDN Nurdin Rizal Akbar Johan
1/18/2016 10:46 IDN Sumardiono Sumardiono Wibowo Agus
1/19/2016 4:56 IDN Sumardiono Sumardiono Setianto Dwi Kris
1/20/2016 3:32 IDN Anggiat Hansen Kurniawan Arie
1/21/2016 4:07 IDN Sumardiono Sumardiono Dharma Arief
1/21/2016 7:59 IDN Nugraha Andi Aditya Purnawan Deni
1/21/2016 3:50 IDN Williams Lawrence Alan Wirabuwana Dewa
1/21/2016 4:50 IDN Anggiat Hansen Endang Endang
1/21/2016 4:30 IDN Sumardiono Sumardiono Wibowo Agus
1/22/2016 3:55 IDN Williams Lawrence Alan Williams Lawrence
1/22/2016 9:39 IDN Anggiat Hansen Endang Endang
1/22/2016 9:47 IDN Anggiat Hansen Endang Endang
1/25/2016 4:37 IDN Nugraha Andi Aditya Purnawan Deni
1/25/2016 4:08 IDN Anggiat Hansen Firdhanianto Rynal
1/25/2016 4:30 IDN Nugraha Andi Aditya Purnawan Deni
1/25/2016 4:32 IDN Nugraha Andi Aditya Purnawan Deni
1/26/2016 3:40 IDN Sumardiono Sumardiono Dwi Kris Setianto Dwi Kris Setianto
1/26/2016 14:44 IDN Anggiat Hansen Pranoto David
1/27/2016 2:05 IDN Nugraha Andi Aditya Deni Purnawan
1/27/2016 8:21 IDN Anggiat Hansen Kusumo Harjanto Handi
1/27/2016 2:08 IDN Nugraha Andi Aditya Purnawan Deni
1/28/2016 9:30 IDN Sasongko Mahindra Budhyo Suryadi Suryadi
1/28/2016 11:32 IDN Sasongko Mahindra Budhyo Suryadi Suryadi
1/28/2016 9:48 IDN Sasongko Mahindra Budhyo Suryadi Suryadi
1/28/2016 9:59 IDN Sasongko Mahindra Budhyo Suryadi Suryadi
1/28/2016 7:51 IDN Sasongko Mahindra Budhyo Suryadi Suryadi
1/28/2016 8:26 IDN Sasongko Mahindra Budhyo Suryadi Suryadi
1/28/2016 11:02 IDN Sasongko Mahindra Budhyo Suryadi Suryadi
1/28/2016 11:22 IDN Sasongko Mahindra Budhyo Suryadi Suryadi
1/29/2016 2:07 IDN Nurdin Rizal Dharma Arief
1/29/2016 2:10 IDN Nurdin Rizal Dharma Arief
1/28/2016 11:50 IDN Sasongko Mahindra Budhyo Suryadi Suryadi
1/29/2016 3:55 IDN Nurdin Rizal Nurdin Rizal
1/29/2016 6:36 IDN Riawan Windhy Asta Riawan Windhy Asta
2/1/2016 3:02 IDN Sumardiono Sumardiono Dharma Arief Dharma
2/1/2016 11:02 IDN Riawan Windhy Asta Riawan Windhy Asta
2/3/2016 6:47 IDN Anggiat Hansen Kurniawan Arie
2/3/2016 7:12 IDN Nugraha Andi Aditya Purnawan Deni
2/3/2016 7:02 IDN Nugraha Andi Aditya Deni Purnawan
2/10/2016 3:28 IDN Anggiat Hansen Kusumo Harjanto Handi
2/12/2016 3:16 IDN Wirabuwana Dewa Zakariya Yahya
2/12/2016 3:18 IDN Wirabuwana Dewa Zakariya Yahya
2/12/2016 3:36 IDN Wirabuwana Dewa Bubu John
2/12/2016 3:41 IDN Wirabuwana Dewa Bubu John
2/12/2016 3:43 IDN Wirabuwana Dewa Bubu John
2/12/2016 3:44 IDN Wirabuwana Dewa Daryanto/Yahya Daryanto/Yahya
2/12/2016 4:05 IDN Nurdin Rizal Dharma Arief
2/12/2016 3:45 IDN Wirabuwana Dewa Daryanto/Yahya Daryanto/Yahya
2/12/2016 4:32 IDN Anggiat Hansen Endang Endang
Customer Country EME Reported to NSN EME Reported To NSN1 EME_Reported_To_NSN
Indonesia 9/6/2015 19:20 9/6/2015 23:20
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia 9/9/2015 7:47 9/9/2015 11:47
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia 9/18/2015 7:08 9/18/2015 11:08
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia 10/3/2015 12:48 10/3/2015 16:48
Indonesia
Indonesia
Indonesia 10/14/2015 14:20 10/14/2015 18:20
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia 11/17/2015 2:54 11/17/2015 6:54
Indonesia 11/19/2015 8:01 11/19/2015 12:01
Indonesia 11/19/2015 9:46 11/19/2015 13:46
Indonesia
Indonesia 11/19/2015 9:26 11/19/2015 13:26
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia 1/4/2016 16:20 1/4/2016 20:20
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia 1/16/2016 2:30 1/16/2016 6:30
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia 1/26/2016 14:40 1/26/2016 18:40
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia 1/29/2016 6:26 1/29/2016 10:26
Indonesia
Indonesia 2/1/2016 10:56 2/1/2016 14:56
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Indonesia
Integrated System Ref Level Me ID Neutralization Date Neutralization Date1
Level 3 9/6/2015 21:00
NA05838475 Level 3
Level 3
NA05839010 Level 3
Level 3
Level 3
Level 3 9/9/2015 9:00
Level 1
Level 1
Level 3 ME0000000092273
Level 1
Level 3 9/18/2015 8:00
Level 3
Level 1
Level 3
Level 1
Level 3
Level 3
NA05844995 Level 3
Level 3
Level 3
Level 3
Level 3
Level 1
Level 3
Level 3
Level 3 10/3/2015 14:00
Level 3
Level 3
Level 3 10/14/2015 16:00
Level 1
NA05851850 Level 3
Level 3
NA05854452 Level 3 ME0000000092454
Level 3
Level 1
Level 1
Level 1
Level 1
NA05855817 Level 3 ME0000000092256
Level 1
Level 1
Level 1
Level 1
Level 3
Level 1
Level 3
Level 1
Level 1
Level 1
Level 1
Level 1
Level 1
Level 3
Level 3
Level 3
Level 1
Level 3
Level 1
Level 3
Level 3
Level 1
Level 3 11/17/2015 4:00
Level 3 11/19/2015 10:00
Level 3 11/19/2015 11:00
Level 3
Level 3 11/19/2015 9:30
Level 3 ME0000000093532
Level 1
Level 1
Level 3
Level 3
Level 3
Level 1
Level 1
Level 3
Level 3
Level 3 ME0000000094049
Level 3
Level 1
Level 1
Level 1
Level 1
Level 1
NA05871901 Level 3
NA05872611 Level 3
Level 3
Level 3
Level 3
Level 1
Level 1
Level 1
Level 1
Level 1
NA05875820 Level 3
Level 3 1/4/2016 18:01
Level 1
Level 3
Level 1
Level 3
Level 3
NA05878931 Level 3 ME0000000095235
NA05878959 Level 3
Level 3
Level 3
Level 1
Level 1
Level 3 1/16/2016 4:20
Level 1
NA05880940 Level 3
Level 3
Level 3
Level 1
NA05882133 Level 3
Level 3
Level 3
Level 3
Level 3
Level 3
Level 1
Level 3
Level 1
Level 1
Level 3
Level 3 1/26/2016 17:29
Level 1
Level 3
Level 1
Level 1
Level 1
Level 1
Level 1
Level 1
Level 1
Level 1
Level 1
Level 1
Level 1
Level 1
Level 3
Level 3 1/29/2016 9:17
NA05885610 Level 3
Level 3 2/1/2016 15:08
Level 3
Level 1
Level 1
Level 3
Level 1
Level 1
Level 1
Level 1
Level 1
Level 1
Level 1
Level 1
Level 1
Outage Number Priority
Critical
Minor
Minor
Minor
Major
Major
Critical
Minor
Major
Major
Major
Critical
Major
Major
Major
Major
Major
Major
Minor
Major
Major
Major
Major
Major
Major
Major
Critical
Major
Major
Critical
Major
Major
Minor
Major
Major
Major
Major
Major
Major
Major
Major
Major
Major
Major
Minor
Major
Minor
Major
Major
Major
Major
Major
Major
Minor
Minor
Minor
Major
Major
Major
Minor
Major
Major
Critical
Critical
000000000155392 Critical
Minor
Critical
Major
Major
Major
Major
Major
Major
Minor
Major
Major
Major
Major
Major
Major
Major
Major
Major
Major
Minor
Minor
Minor
Minor
Major
Major
Major
Major
Major
Major
Major
Critical
Major
Minor
Major
Major
Major
Minor
Major
Major
Minor
Major
Minor
000000000156688 Critical
Minor
Minor
Major
Major
Major
Minor
Minor
Minor
Major
Minor
Minor
Major
Minor
Major
Major
Minor
Critical
Major
Major
Major
Major
Major
Major
Major
Major
Major
Major
Major
Major
Major
Major
Major
Critical
Major
Critical
Major
Major
Major
Minor
Major
Major
Major
Major
Major
Major
Major
Major
Minor
Problem Description
Startup page cannot be accessed ? Flash D / Flash DB-ARC archive is full
RNCTS server
Will
NEHA arrange soon
https://www.dropbox.com/s/htbbxe9cvf4dlob/NEHA_MMJKTN2_20150904T215712.zip?dl=0
RNCTS server
Will arrange soon
Device can not running up when power module has been connected on staging at Site
Device can not running up when power module has been connected on staging at Site
Flash D / Flash DB ? ARC is full
Kindly, need your advice to resolve this case.
Aditya
Aditya
Screenshoot as attached;
Themams-10/0/0
interface ANS10 of Juniper
Activecan not operate normally because it can not handle some user traffic
mams-11/0/0
Please answer it soon.10 Active
Thank you for your
Please answer it soon. cooperation.
Thank
2. When youthefor problem
your cooperation.
occurred, was the existing session dropped ?
3. After
RNCTS serverretry sending CCR ( CCR-I , CCR-U ) and still got error diameter busy ( 3004 ), did FNG sending CCR-T ?
Will
RNCTS arrange
serversoon
Will arrange soon
FNG
Pleaseput incorrect
answer value in result code field in CDR. FNG put 2001 in result code field in CDR while O
it soon.
Thank
Please you for your
answer cooperation.
it soon.
Thank you for your cooperation.
For action
Please we have
answer changed into new rectifier and power DC cable still can not running up
it soon.
Thank
RNCTS you for your cooperation.
server
Will arrange 1soon
lrwxrwxrwx root root 7 Sep 9 16:31 rootVG-swap -> ../dm-1
lrwxrwxrwx
TIAMS is in theroot
1 root of upgrading,
process 7 Sep 9 1 we follow the steps in Upgrading procedure, until the step to run imsUpgradePrepareMe
imsUpgradePrepareMedia.pl not found, /home/iserver/projects/IMS/3.0/LX/scripts also does not exist, There is / home / iserv
Product version: Netact 15.2
Here?s the RSI output :
Thank you for your cooperation.
western LTE Internet Problem
This change has been implemented before in LGU+ account from Nokia team, for apple to apple comparison with ZTE compara
Statistics Comparison
Kindly need your support. Thanks
Details problem as attached
Please find the detail in the file attached;
disk failure at Bus 1, encloser 4 , disk 12
1-Sept-2015 - Reva found CDR PGW Nokia 1 Sept 2015, the record opening time in PGW different 7 ho
By pass testing Charging failed scenario, result code from FNG should be zero or blank.
more than 100 CPUs connect to CG?one CPU one link?so many links send echo message to CG?some li
MME doesnot update UE capability upon receiving new one in TAU request
Description
09-Sept-2015of- Problem: Quality Of
Charging Gateway Service60%
Reached : VIPused
subscriber couldn?t browsing even signal strength
capacity
10-Sept-2015 - Charging Gateway Reached 100% used capacity
at com.digitalroute.wf.agent.BatchCollectorController$1.run:64 and all traffic route to CMSBYN
at com.digitalroute.wf.WfStateController$WfThread.run:380
Impact :
ASCII CDR converter found error and not produce converter CDR
/mnt/array1/rncts/Customers/SmartFren Indonesia/iOMS GOMS7.corr35 problem on DB_topology restoring process
-Impact :
Reva Analysis going wrong.
many blank value in CDR FNG, field 18 until field 35 empty
Scheduler not active for mavenir
TT-MN_151022009421179: Chargingbatch WF (FLEXI CMD) Fault disk replacement on EMC VNX5700
Gateway
Disk found failure at Bus 1, enclose
TT-MN_151028009422049 : Charging 4, disk 12. And
Gateway after
(FLEXI contact
CMD) SPA emc-support
module Replacementteam, theonsuggest to replace the disk.
EMC VNX5700
SP-a module fault, I/O broken.
TT-MN_151028009422049 EMC support
: Charging Gateway team suggest
(FLEXI CMD)toSPAreplace
modulethe Replacement
disk on EMC VNX5700
SP-a module fault, I/O broken. EMC support
Disk replacement at 1.3.2 CGNAT Logging - EMC VNX-5600 team suggest to replace the disk.
Disk
Disk found failure at
replacement at bus
Bus 0,1, enclosure
enclose 3,4, disk
disk2.12
And after contact
CGNAT LOGGING emc-support
on EMC VNX5600 team, the suggest to replace the disk
Disk
Pleasefound
answerfailure at Bus 0, enclose 4, disk 12. And after contact emc-support team, the suggest to replace the disk.
it soon.
Thank
Please you for your
answer cooperation.
it soon.
Thank you for your
Please answer it soon. cooperation.
Thank
Impactyou : for your cooperation.
Link down, NE not sent CDR to CG
-----------------------------------------------------------------------------------------------------------
After we changed
BIOS Version: - the cdr format back to 7, the data record transfer is accepted but still the CDR files generated are empty, bot
Quantity:
BIOS Version: -1
Quantity: 1
Version: 14.1R2.9
Quantity: 1
Some
Version:sites14.1R2.9
with a high drop rate and low ERAB set success Rate
Quantity: 1
LowThroughput
ThroughtPut is slow and latency Is high
Time wait and watchdog mechanism
ThroughtPut
So question is: is do
slow
weand latency
need to haveIs high
Gxa interface between HSGW and PCRF so that HSGW can obtain policy from PCRF or
Flexi NG can enforce
exited with code 0 policy without having Gxa interface? Customer doesn?t have GXa interface in its network and QOS is bein
executi
Please
Please provide
answer itdetailed
soon. instructions for Correct Installation of GPS for GLONASS tracking
Thank you for your cooperation.
found diameter_loop_detected in DRA
Kindly need your support. Thanks
Best regards,
Faiz
BIOS Version: -
Quantity:
BIOS Version: 1 -
Quantity:
Please answer 1 it soon.
Thank
Version: you14.1R2.9
for your cooperation.
Quantity: 1
Firman
Description of Problem:
5. Duplicate charging UEmore
ID for Changethanassigned
2 MDN Operator
in one dayDNS in to Google DNS
6. Duplicate charging ID for 1 MDN
customer want to know how to read LTE cell id info
CDR PGW data checking after FNG upgrade from 3.2 ke 15
throtlling bandwidth is not happening
Quality Of Service : Very slow query process subscriber
Please help to analize/find the root cause, why the UE got attached reject with cause illegal UE from this MME Trace.
careman4/d/ftpserv/NA05862948/fz
thanks
When UE was Handover indicator = true at create session request, PGW did not response the PCO, there was no DNS IP assigne
Description of Log Attached in the Case:
NG info,you can use previous nginfo at careman4/d/ftpserv/NA05862948/fz ( there is no change at our FNG )
Administrator found NetAct Internal Alarm - WAS is OoM on sjktpna1vm22
Administrator
Administrator found found NetAct
that theInternal Alarm for
Base Release showing TRC DB MAIN
the problematic has reached 100%
NE LNBTS-155311) and fast
is LNT3.1 action
while the Agent version and from B
So it looks like misconfiguration during NE integration.
Administrator found NetAct Internal Alarm showing TRC DB MAIN has reached 100% and fast action
Administrator found NetAct Internal Alarm showing TRC DB LTE is about to be full and yet its alrea
GUI_paths.........................................................[OK]
[root@sjktpis1sfa
Version: 14.1R2.9tmp]#
Quantity: 1
NOKIA
RNCTS Team
serverto check and fix the anycast problem ASAP.
/mnt/array1/rncts/Customers/SmartFren
Users complain that some application are Indonesia/Case working properly 1980
andSIB 8 be opened.
cant
NetAct Internal Alarm shows WAS is Out of Memory on SJKTPNA1VM21.
Kindly need your support. Thanks
Kindly
5. Case need your support
is related to case ifNA05862948,
needed for RMA. Thanksbe available already
logs should
6. Attached is related test which is done on Jan 12, 2016
BTS Synchronisation Lost alarm and Site Down but site On-Air after FYGB reset
Log
Alarm 71058 is absent from Active alarms in Fault Management after RL70 to FL15A iOMS upgrade
If a site issues a "NE O&M connection Failure " 71058 and the alarm is active in APPLAU Fault Management and later a MSU fro
https://www.dropbox.com/s/772n5883ctxjed1/DRA%20Frequent%20ALarm.7zdl=0&preview=DRA+Frequent+ALarm.7z
Massive amount Failure in connection between BTS and iOMS or 3rd party tool. BTS are connected to
Diameter link please
- trace result, down frequently
download observed
at this linkon : DRAs
https://www.dropbox.com/s/ot1tz73ff5b934l/Care_Trace.zip?dl=0
Question:
Can
BIOSNG give notification
Version: - Cluster SPJKTN001 (CLA-0) restart before confirmation ?Are you sure you want to proceed? [y/N]: ?
Quantity: 1
Neha
Br, attached.
Deni P
Description of Log Attached in the Case:
RNCTS server
Please answer it soon.
Thank you for your cooperation.
Pre-analyst
- From the sys log : Raising alarm for element OLC_ELEMENT_PID_CPU [reporting pt:PROCESS_TYPE_DIA_CLIENT pi:2] percen
Massive amount
Please answer Failure in connection between BTS and iOMS or 3rd party tool. BTS are connected to
it soon.
Thank
Please you
answer for your cooperation.
it soon.
Thank you for your cooperation.
<?xml version="1.0" encoding="UTF-8"?><error snmp-bc-error-code="16" snmp-bc-error-descr="authorizationError" />::PLMN
Kindly
Detailsneed
Alarmyour support. Thanks
Descriptions shows Security Violation.
Supplementary Info shows SNMP-BC-Error-Code=22
Details
- NEHA failure
MME Jakartashould 2: be checked at https://sjktpna2vm07.rc02.netact.jkt.smartfren.com:50000/
https://www.dropbox.com/s/atlqsxf6ioq5wuc/NEHA_MMJKTN2_20160120T115916.zip?dl=0
Version: 14.1R2.9
Quantity: 1
Alarms for CMDJKT-1
Please answer it soon.is not visible in NetAct
Thank you for your cooperation
Alarms for CMDSBY-1 is not visible in NetAct
Throttling
ECSA_Ga_Gz problem,
is runningneed to restart work flow at CMD SBY and JKT
ECSA_Gy_1
2015-12-16 is running
00:00:01,014 INFO [main] (LicenceManager.java:3492[writeStatistics]) - Licence counter: CDR Mediation - LIMIT: 0
2015-12-16 00:00:01,015 INFO [main] (LicenceManager.java:3492[writeStatistics]) - Licence counter: Active Mediation - LIMIT:
ECI translate00:00:01,014
2015-12-16 from field cdrINFO userLocationInfo
[main] (LicenceManager.java:3492[writeStatistics]) - Licence counter: CDR Mediation - LIMIT: 0
2015-12-16 00:00:01,015 INFO
14:25:34: Received Credit-Control-Answer [main] (LicenceManager.java:3492[writeStatistics]) - Licence counter: Active Mediation - LIMIT:
from peer int.drjktn001.epc.mnc009.mcc510.3gppnetwork.org
D_Credit_Control_Answer=[Session-Id=GatewayService-6-0.spjktn001.;1452151534;637622127, Auth-Application-Id=1677723
How to find
Faulted alarm EnodeB
raise atand CellIDSurabaya. problem found at EMC external storage . found disk failure at 1.4.9 and 1.5.1.EMC ? SR
CGNAT
Suggest from EMC support dics will be replace
Kindly need your confirmation regarding this activity plan, there was plan to change all the cable fro
Diameter link to IMS was up and down frequently.
</measValue></measValue>
</measInfo>
Log Attached
application server in some nodes automatically starting
version 15
Log
related to NA05885002
BIOS Version: -
Quantity: 1
When
ProgressAuto Alarm
Tracke Uploadshows
regularly need to be set
Alarm manually
Upload jobs in thesometimes
, but System, how to dolike
it looks thatstop
? or no regular upload showed.
Question,
page 3/1 what triggers the system to perform Auto Alarm Upload ??
Physic
There 's a SWFallback alarm on the eNB, therefore need to downgrade the SW.
IOMS didn't display alarms
All cells of the BTS 're faulty, caused by Imcompatible Software
ToP master 's disable causing BTS refernce clock missing alarm on eNB
One cell faulty (4T/4R) from 1 sector with carrier agregation due to Not enough HW for LCR alarm
Project team need to do remote ATP, but it didn't work via RAS connection
Urgent case due to DRA was suspected changing the origin host name of PCRF ( GX, RX ), based on t
eNB can't
Please be remote.
answer it soon.Default pinging is fine, but RTO for pinging with -l 1500
Thank you for your cooperation.
Problem Title
Startup page cannot be accessed ? Flash D / Flash DB-ARC archive is full
Zcollectlogs hanging on iOMS7.1.3.2.0 corr35 (suspect lsof process)
MME Past Alarm history missing from ZAHP
FMUIGate crash occured on iOMS7.1.3.2.0 corr35
Power modul faulty
Power modul faulty [Device Serial Number NK0214470051]
Flash D / Flash DB ? ARC is full
Volte video call issue in FDD
NetAct Systems Size are Huge
Some Juniper Integration not successfull
High Drop Call KPI in LTE
The interface ANS of Juniper can not operate normally because it can not handle some user traffic
1 mams interface not handling traffic
Power Module Faulty
Power Module Faulty
Slow speed using application Footy Light
PM Data in var/opt/OMSftproot/xmlfiles not transferred immediately to Netact (iOMS7.1.3.2.0 corr3
Missing PM Data value in reporting suite (eNB PM data - iOMS - Netact)
FNG put incorrect value in result code field in CDR, bug suspected.
Power modul faulty
Power modul faulty (FATMAWATI - ACX1100-DC)
Power Module Faulty
Power modul faulty (LOKASARI - ACX1100-DC)
Memory initialization error on processor (command parity error detected-253)
Measurement Delays and disk %util statistic is high
imsUpgradePrepareMedia.pl doesn?t exist
Network performance cannot be reported for nationwide LG network
Drop Session in CGNAT Router (GNJKTN001 & GNJKTN002 )
Power modul faulty with Device Serial Number 1H074480091
western LTE Internet Problem
High Drop Call KPI in LTE (suspect: nCqiDtx enabled)
High Drop Call KPI in LTE post CDRX implementation (taTimer max is only 10.2s)
Anomaly Issue CGNAT Router (GNJKTN001 & GNJKTN002 )
High TDD drop call rate in Jakarta Network (caused by MaxRLCretrans exceeded)
FPC 1 Hard Errors
Disk Problem CMD JKT ( Bus 1, encloser 4 , disk 12 )
Start opening time different at converter workflow
By pass testing Charging failed scenario
ZTE_xGW_The link between NE and CG is down_Major
MME doesnot update UE capability upon receiving new one in TAU request
Can?t browsing even full signal and profile is normal
License Limit Approach (processing error) 74313
Java null pointer @ Charging Gateway ASCII converter
ASCII CDR converter field error at pListOfServiceData (unhandled null parameter)
iOMS GOMS7.corr35 problem on DB_topology restoring process
ASCII CDR converter field movement
Blank value in the field of CDR
Enable data retrieved from mavenir
Disk found failure at Bus 1, enclose 4, disk 12 , CG CMJKTN JKT
SP-a module fault, I/O broken. EMC support team suggest to replace the disk, CG CMSBYN SBY
SP-a module and memory fault, I/O broken, CG CMSBYN SBY
Disk found failure at Bus 1, enclose 3, disk 2, CGNAT Log SBY
Disk found failure at Bus 0, enclose 4, disk 12, CGNAT Log SBY
Power modul faulty [Device Serial Number; NK0214530063]
Flexi CMD : found full space directory at system log .
Power modul faulty [Device Serial Number; NK0214530409]
MN_151023009421276_ZTE_xGW_The link between NE and CG is down_Major
LTE ? CDR Creation
FPC 3 Router COR-BDG-3413 restart
FPC 3 Router COR-BDG-3413 restart [Devise Serial Number : JN124E054AFB]
Junos space cant open tab network monitoring
High ERAB drop rate in FDD
Junos space cant open tab network monitoring
LowThroughput SPJKTN01
ThroughtPut is slow and latency is high
DRAJKT to PhubJKT Issue
ThroughtPut is slow and latency is high
Flexi NG doesn?t apply QoS during LTE to eHRPD Handoff
DR Setup Failure
Need Installation Instructions for GPS
Power Module Faulty [Device Serial Number: PL0214500232]
DRAv11 Diameter loop detected
CPU Interrupt and FPC1 Major Error ( GNJKTN002 )
CMD change application id from Gx to DCCA for RAA message
FPC 0 and FPC 1 COR-BTM-0478 Restart
FPC 0 and FPC 1 COR-BTM-0478 Restart
Power modul faulty [Device Serial Number : PL0214500192]
Junos space Spike CPU and network monitoring tab hang
Juniper Integration to NetAct is not Successfull
UE Change assigned Operator DNS
CDR Problem After Upgrade NG 15
Technical Query LTE cell id info
Found some improper CDR result, after upgrade FNG Surabaya.
QoS not working in LTE
Very slow query process subscriber
Attach Reject with cause Illegal UE
Volte Problem
PGW doesn't response to PCO in case of Handover Indicator true in create session Request
many session created by one subscriber
WAS is Out of Memory - sjktpna1vm22
TRC DB I LTE tablespace reaches 100%
CM Status not shown for some Object under its properties in Monitoring
TRC DB MAIN tablespace reaches 100%
TRC DB LTE tablespace reaches more than 70%
iSON15.8 Medium- Outage Resolution-Topology management not appear
Junos space Spike CPU and network monitoring tab hang
DNS Anycast not working properly
Timestamp change to Feb 1980 during SIB 8 Process
WAS is Out of Memory - sjktpna1vm21
OSPFv3 protocol is down after interface flap (FWDZSBYN001 )
FPC Major Errors Alarm CGNAT Router (GNSBYN001 )
PGW can?t enforce QoS/speed
BTS Synchronisation Lost alarm and Site Down but site On-Air after FYGB reset
FNG 3.2 counter breakdown for session activation success rate KPI
Alarm 71058 is absent from Active alarms in Fault Management after RL70 to FL15A iOMS upgrade
Diameter link down frequently observed on DRA ( alarm 236-435 )
7652 Failure in connection between BTS and iOMS or 3rd party tool
Diameter Link Down
CMD doesn?t sent all messages to FNG ( on RAR messages )
Restart AS Node but Impact to Restart all Manage Object
All OSPF Down when one interface down at router AGR-PLB-0767
EMB-0 automatic down with alarm 2015 MB COMMUNICATION ERROR
Repeat counter and wrong duration measurement (CMD)
KPI degraded after SW upgrade to TL15A
[NJKT_0802_Ruko_Imam_Bonjol] Power modul faulty
Alarm_FNG CONTROL PLANE OVERLOAD
7652 Failure in connection between BTS and iOMS or 3rd party tool Internal Title
[NJKT_0818_ISTN] Power modul faulty
[NJKT_0733_Pondok cabe udik] Power modul faulty
HPSIM HW Fault Detected
Juniper Router Hanging on Juniper MX480 Router
Incorrect Credential Juniper ACC-BSD-0113
HPSIM HW Fault Detected
Mechanism in the MME and DNS how to choose SPGW
Junos space Spike CPU and network monitoring tab hang (Junos Space Jakarta)
Alarms for CMDJKT-1 not visible in NetAct
Chassis FAN Failure
Alarms for CMDSBY-1 not visible in NetAct
Troubleshoot Throttling Problem - remove usage_monitoring_report and usage_monitoring_support
EC-SGFTP-1 running like zombie
CGNAT CMD License reach more than 80%
ECI translate from field cdr userLocationInfo
Surabaya , Due to license capacity exceed have already reach at CGNAT logging server.
List AVP - Usage-Monitoring-Information from CMD to FNG not send
How to find EnodeB and CellID
replace disk CGNAT SBY Found disk faulty at at Bus 1, enclose 5, disk 1 and . at Bus 1, enclose 4, disk
NetScout integration to DRA JKT-01
Diameter link to IMS is down
gran period with wrong duration at CG Jakarta and surabaya
TIAMS Upgrade Problem when DRA Upgrade version 15.5
application server in some node automatically starting
Flexi NG Availability success rate degraded due to AS Node down frequently after NG15MP1
application server in some node automatically starting
Juniper Hang AGR-BDG-3427(Kol. Masturi)
How to set scheduled Auto Alarm Upload ?
What triggers Automatic Alarm Upload ???
Transceiver XFP-10G-ZR receive power high alarm
Failed to downgrade eNB SW from LNT5.0_ENB_1407_563_44 to other LNT5 version
Fault Management Disconnected
Incompatible SW detected
BTS reference clock missing
BTS config error (Not enough HW for LCR)
Couldn't remote BTS via RAS connection
DRA suspected change origin host of PCRF
eNB can't be remote, but default pinging is fine
[NJKT_0937_RS.Haji] Power modul faulty
Product Product Family Product Group
NetAct Operations Support Systems Network and Service Management
LTE iOMS Radio Network Radio Controllers
Flexi NS Core Network Mobile Packet Core
LTE iOMS Radio Network Radio Controllers
Juniper_ACX-Series Transmission and Backbone IP Routers and Switches
Juniper_ACX-Series Transmission and Backbone IP Routers and Switches
NetAct Operations Support Systems Network and Service Management
Flexi Multiradio BTS LTE Radio Network Base Stations
NetAct Operations Support Systems Network and Service Management
NetAct Operations Support Systems Network and Service Management
Flexi NS Core Network Mobile Packet Core
Juniper_MX-Series Transmission and Backbone IP Routers and Switches
Juniper_MX-Series Transmission and Backbone IP Routers and Switches
Juniper_ACX-Series Transmission and Backbone IP Routers and Switches
Juniper_ACX-Series Transmission and Backbone IP Routers and Switches
Flexi NS Core Network Mobile Packet Core
LTE iOMS Radio Network Radio Controllers
LTE iOMS Radio Network Radio Controllers
Flexi NG Core Network Mobile Packet Core
Juniper_ACX-Series Transmission and Backbone IP Routers and Switches
Juniper_ACX-Series Transmission and Backbone IP Routers and Switches
Juniper_ACX-Series Transmission and Backbone IP Routers and Switches
Juniper_ACX-Series Transmission and Backbone IP Routers and Switches
LTE iOMS Radio Network Radio Controllers
NetAct Operations Support Systems Network and Service Management
CMS-8200 DRA Core Network IP Multimedia Products
NetAct Operations Support Systems Network and Service Management
Juniper_MX-Series Transmission and Backbone IP Routers and Switches
Juniper_MX-Series Transmission and Backbone IP Routers and Switches
Juniper_MX-Series Transmission and Backbone IP Routers and Switches
Flexi Multiradio BTS TD-LTE Radio Network Base Stations
Flexi Multiradio BTS TD-LTE Radio Network Base Stations
Juniper_MX-Series Transmission and Backbone IP Routers and Switches
Flexi Multiradio BTS TD-LTE Radio Network Base Stations
Juniper_MX-Series Transmission and Backbone IP Routers and Switches
Flexi CMD Core Network Charging Products
Flexi CMD Core Network Charging Products
Flexi CMD Core Network Charging Products
Flexi CMD Core Network Charging Products
Flexi NS Core Network Mobile Packet Core
Flexi NG Core Network Mobile Packet Core
Flexi CMD Core Network Charging Products
Flexi CMD Core Network Charging Products
Flexi CMD Core Network Charging Products
LTE iOMS Radio Network Radio Controllers
Flexi CMD Core Network Charging Products
Flexi NG Core Network Mobile Packet Core
Flexi CMD Core Network Charging Products
Flexi CMD Core Network Charging Products
Flexi CMD Core Network Charging Products
Flexi CMD Core Network Charging Products
Flexi CMD Core Network Charging Products
Flexi CMD Core Network Charging Products
Juniper_ACX-Series Transmission and Backbone IP Routers and Switches
Flexi CMD Core Network Charging Products
Juniper_ACX-Series Transmission and Backbone IP Routers and Switches
Flexi CMD Core Network Charging Products
Flexi NG Core Network Mobile Packet Core
Juniper_MX-Series Transmission and Backbone IP Routers and Switches
Juniper_MX-Series Transmission and Backbone IP Routers and Switches
Juniper_JUNOS-Space Transmission and Backbone IP Routers and Switches
Flexi Multiradio BTS LTE Radio Network Base Stations
Juniper_JUNOS-Space Transmission and Backbone IP Routers and Switches
Flexi NG Core Network Mobile Packet Core
Flexi Multiradio BTS TD-LTE Radio Network Base Stations
CMS-8200 DRA Core Network IP Multimedia Products
Flexi Multiradio BTS LTE Radio Network Base Stations
Flexi NG Core Network Mobile Packet Core
NetAct Operations Support Systems Network and Service Management
Flexi Multiradio BTS TD-LTE Radio Network Base Stations
Juniper_ACX-Series Transmission and Backbone IP Routers and Switches
CMS-8200 DRA Core Network IP Multimedia Products
Juniper_MX-Series Transmission and Backbone IP Routers and Switches
Flexi CMD Core Network Charging Products
Juniper_MX-Series Transmission and Backbone IP Routers and Switches
Juniper_MX-Series Transmission and Backbone IP Routers and Switches
Juniper_ACX-Series Transmission and Backbone IP Routers and Switches
Juniper_JUNOS-Space Transmission and Backbone IP Routers and Switches
Juniper_ACX-Series Transmission and Backbone IP Routers and Switches
Flexi NG Core Network Mobile Packet Core
Flexi NG Core Network Mobile Packet Core
Flexi CMD Core Network Charging Products
Flexi CMD Core Network Charging Products
Flexi NG Core Network Mobile Packet Core
Flexi CMD Core Network Charging Products
Flexi NS Core Network Mobile Packet Core
Flexi NG Core Network Mobile Packet Core
Flexi NG Core Network Mobile Packet Core
Flexi NG Core Network Mobile Packet Core
NetAct Operations Support Systems Network and Service Management
NetAct Operations Support Systems Network and Service Management
NetAct Operations Support Systems Network and Service Management
NetAct Operations Support Systems Network and Service Management
NetAct Operations Support Systems Network and Service Management
iSON Manager Operations Support Systems Network and Service Management
Juniper_JUNOS-Space Transmission and Backbone IP Routers and Switches
Infoblox_DNS/DHCP Products Security Security Infra
Flexi Multiradio BTS LTE Radio Network Base Stations
NetAct Operations Support Systems Network and Service Management
Juniper_SRX-Series_RAS Security Firewall Products
Juniper_MX-Series Transmission and Backbone IP Routers and Switches
Flexi NG Core Network Mobile Packet Core
Flexi Multiradio BTS TD-LTE Radio Network Base Stations
Flexi NG Core Network Mobile Packet Core
LTE iOMS Radio Network Radio Controllers
CMS-8200 DRA Core Network IP Multimedia Products
LTE iOMS Radio Network Radio Controllers
CMS-8200 DRA Core Network IP Multimedia Products
Flexi CMD Core Network Charging Products
Flexi NG Core Network Mobile Packet Core
Juniper_MX-Series Transmission and Backbone IP Routers and Switches
Flexi NS Core Network Mobile Packet Core
NetAct Operations Support Systems Network and Service Management
Flexi Multiradio BTS LTE Radio Network Base Stations
Juniper_ACX-Series Transmission and Backbone IP Routers and Switches
Flexi NG Core Network Mobile Packet Core
LTE iOMS Radio Network Radio Controllers
Juniper_ACX-Series Transmission and Backbone IP Routers and Switches
Juniper_ACX-Series Transmission and Backbone IP Routers and Switches
NetAct Operations Support Systems Network and Service Management
Juniper_MX-Series Transmission and Backbone IP Routers and Switches
NetAct Operations Support Systems Network and Service Management
NetAct Operations Support Systems Network and Service Management
Flexi NS Core Network Mobile Packet Core
Juniper_JUNOS-Space Transmission and Backbone IP Routers and Switches
NetAct Operations Support Systems Network and Service Management
Juniper_ACX-Series Transmission and Backbone IP Routers and Switches
NetAct Operations Support Systems Network and Service Management
Flexi CMD Core Network Charging Products
Flexi CMD Core Network Charging Products
Flexi CMD Core Network Charging Products
Flexi CMD Core Network Charging Products
Flexi CMD Core Network Charging Products
Flexi CMD Core Network Charging Products
Flexi CMD Core Network Charging Products
Flexi CMD Core Network Charging Products
CMS-8200 DRA Core Network IP Multimedia Products
CMS-8200 DRA Core Network IP Multimedia Products
Flexi CMD Core Network Charging Products
CMS-8200 DRA Core Network IP Multimedia Products
Flexi NG Core Network Mobile Packet Core
Flexi NG Core Network Mobile Packet Core
Flexi NG Core Network Mobile Packet Core
Juniper_ACX-Series Transmission and Backbone IP Routers and Switches
NetAct Operations Support Systems Network and Service Management
NetAct Operations Support Systems Network and Service Management
Juniper_MX-Series Transmission and Backbone IP Routers and Switches
Flexi Multiradio BTS TD-LTE Radio Network Base Stations
LTE iOMS Radio Network Radio Controllers
Flexi Multiradio BTS TD-LTE Radio Network Base Stations
Flexi Multiradio BTS TD-LTE Radio Network Base Stations
Flexi Multiradio BTS TD-LTE Radio Network Base Stations
Flexi Multiradio BTS TD-LTE Radio Network Base Stations
CMS-8200 DRA Core Network IP Multimedia Products
Flexi Multiradio BTS TD-LTE Radio Network Base Stations
Juniper_ACX-Series Transmission and Backbone IP Routers and Switches
Product Module Product Version Project Phase Quick Case
NetAct NetAct 15 After Warranty No
LTE iOMS iOMS7.0 Implementation No
Flexi NS-MME NS4.0 After Warranty No
LTE iOMS iOMS7.0 Implementation No
Juniper_ACX1000 JUNOS_12.2 After Warranty No
Juniper_ACX2000 JUNOS_12.2 After Warranty No
NetAct NetAct 15 After Warranty No
Flexi Multiradio BTS LTE FLR15A Implementation No
NetAct NetAct 15 After Warranty No
NetAct NetAct 15 After Warranty No
Flexi NS-SGSN NS4.0 After Warranty No
Juniper_MX960 Rel. 14.2 Implementation No
Juniper_MX960 Rel. 14.2 After Warranty No
Juniper_ACX2000 JUNOS_12.2 After Warranty No
Juniper_ACX2000 JUNOS_12.2 After Warranty No
Flexi NS-SGSN NS3.0 After Warranty No
LTE iOMS iOMS7.0 After Warranty No
LTE iOMS iOMS7.0 Implementation No
Flexi NG combined S-GW and P-GW NG3.0 After Warranty No
Juniper_ACX2000 JUNOS_12.2 After Warranty No
Juniper_ACX1000 JUNOS_12.2 After Warranty No
Juniper_ACX2000 JUNOS_12.2 After Warranty No
Juniper_ACX2000 JUNOS_12.2 After Warranty No
LTE iOMS iOMS7.0 Implementation No
NetAct NetAct 15 After Warranty No
CMS-8200 DRA CMS-8200 DRA v11.0 (v15) After Warranty No
NetAct NetAct 15 After Warranty No
Juniper_MX960 Rel. 14.2 After Warranty No
Juniper_MX104 Rel. 14.1 Implementation No
Juniper_MX960 Rel. 14.2 After Warranty No
Flexi Multiradio BTS TD-LTE Flexi TD-LBTS5.0 After Warranty No
Flexi Multiradio BTS TD-LTE Flexi TD-LBTS5.0 After Warranty No
Juniper_MX960 Rel. 14.2 After Warranty No
Flexi Multiradio BTS TD-LTE Flexi TD-LBTS5.0 After Warranty No
Juniper_MX480 Rel. 14.1 Implementation No
Flexi CMD CMD 5 After Warranty Yes
Flexi CMD CMD 5 After Warranty Yes
Flexi CMD CMD 5 After Warranty Yes
Flexi CMD CMD 5 After Warranty Yes
Flexi NS-SGSN NS4.0 Implementation No
Flexi NG combined S-GW and P-GW NG3.0 Implementation No
Flexi CMD CMD 5 After Warranty Yes
Flexi CMD CMD 5 After Warranty Yes
Flexi CMD CMD 5 After Warranty Yes
LTE iOMS iOMS7.0 Implementation No
Flexi CMD CMD 5 After Warranty Yes
Flexi NG combined S-GW and P-GW NG3.0 Implementation No
Flexi CMD CMD 5 After Warranty Yes
Flexi CMD CMD 5 After Warranty Yes
Flexi CMD CMD 5 After Warranty Yes
Flexi CMD CMD 5 After Warranty Yes
Flexi CMD CMD 5 After Warranty Yes
Flexi CMD CMD 5 After Warranty Yes
Juniper_ACX2000 JUNOS_12.2 After Warranty No
Flexi CMD CMD 5 After Warranty No
Juniper_ACX2000 JUNOS_12.2 After Warranty No
Flexi CMD CMD 5 After Warranty Yes
Flexi NG combined S-GW and P-GW NG16 Implementation No
Juniper_MX480 Rel. 14.1 Implementation No
Juniper_MX480 Rel. 14.1 Implementation No
Juniper_JUNOS-Space Junos Space R14.1 Implementation No
Flexi Multiradio BTS LTE Flexi LBTS7.0 Implementation No
Juniper_JUNOS-Space Junos Space R14.1 After Warranty No
Flexi NG combined S-GW and P-GW NG3.0 After Warranty No
Flexi Multiradio BTS TD-LTE Flexi TD-LBTS5.0 After Warranty No
CMS-8200 DRA CMS-8200 DRA v11.0 (v15) Implementation No
Flexi Multiradio BTS LTE Flexi LBTS7.0 Implementation No
Flexi NG combined S-GW and P-GW NG3.0 After Warranty No
NetAct NetAct 15 After Warranty No
Flexi Multiradio BTS TD-LTE Flexi TD-LBTS5.0 After Warranty No
Juniper_ACX1000 JUNOS_12.3 After Warranty No
CMS-8200 DRA CMS-8200 DRA v11.0 (v15) Implementation No
Juniper_MX960 Rel. 14.2 After Warranty No
Flexi CMD CMD 5 After Warranty No
Juniper_MX480 Rel. 14.1 Implementation No
Juniper_MX480 Rel. 14.1 Implementation No
Juniper_ACX1000 JUNOS_12.2 After Warranty No
Juniper_JUNOS-Space Junos Space R14.1 Implementation No
Juniper_ACX1000 JUNOS_12.3 After Warranty No
Flexi NG combined S-GW and P-GW NG3.0 Implementation No
Flexi NG combined S-GW and P-GW NG3.0 Implementation No
Flexi CMD CMD 5 After Warranty Yes
Flexi CMD CMD 5 After Warranty Yes
Flexi NG combined S-GW and P-GW NG3.0 Implementation No
Flexi CMD CMD 5 Implementation No
Flexi NS-MME NS4.0 After Warranty No
Flexi NG combined S-GW and P-GW NG3.0 Implementation No
Flexi NG combined S-GW and P-GW NG3.0 Implementation No
Flexi NG combined S-GW and P-GW NG3.0 Implementation No
NetAct NetAct 15 After Warranty Yes
NetAct NetAct 15 After Warranty Yes
NetAct NetAct 15 After Warranty Yes
NetAct NetAct 15 After Warranty Yes
NetAct NetAct 15 After Warranty Yes
iSON Manager iSON Mgr 15.2 Implementation No
Juniper_JUNOS-Space Junos Space R14.1 After Warranty No
Infoblox_DNS/DHCP Products Infoblox_DNS/DHCP Products After Warranty No
Flexi Multiradio BTS LTE Flexi LBTS7.0 Implementation No
NetAct NetAct 15 After Warranty Yes
Juniper_SRX3400 JUNOS_12.1X44 After Warranty No
Juniper_MX960 Rel. 14.2 After Warranty No
Flexi NG combined S-GW and P-GW NG3.0 After Warranty No
Flexi Multiradio BTS TD-LTE Flexi TD-LBTS5.0 After Warranty No
Flexi NG combined S-GW and P-GW NG3.0 Implementation No
LTE iOMS LTE OMS15A After Warranty No
CMS-8200 DRA CMS-8200 DRA v11.0 (v15) Implementation No
LTE iOMS LTE OMS15A After Warranty No
CMS-8200 DRA CMS-8200 DRA v11.0 (v15) After Warranty No
Flexi CMD CMD 5 Implementation No
Flexi NG combined S-GW and P-GW NG3.0 After Warranty No
Juniper_MX104 Rel. 14.1 Implementation No
Flexi NS-MME NS4.0 Implementation No
NetAct NetAct 15 After Warranty No
Flexi Multiradio BTS LTE FLR15A Implementation No
Juniper_ACX1000 JUNOS_12.2 After Warranty No
Flexi NG combined S-GW and P-GW NG3.0 Implementation No
LTE iOMS LTE OMS15A After Warranty No
Juniper_ACX1000 JUNOS_12.2 After Warranty No
Juniper_ACX2000 JUNOS_12.2 After Warranty No
NetAct NetAct 15 After Warranty Yes
Juniper_MX480 Rel. 14.2 After Warranty No
NetAct NetAct 15 After Warranty Yes
NetAct NetAct 15 After Warranty Yes
Flexi NS-MME NS4.0 Implementation No
Juniper_JUNOS-Space Junos Space R14.1 After Warranty No
NetAct NetAct 15 After Warranty Yes
Juniper_ACX4000 JUNOS_12.3 After Warranty No
NetAct NetAct 15 After Warranty Yes
Flexi CMD CMD 5 After Warranty Yes
Flexi CMD CMD 5 After Warranty Yes
Flexi CMD CMD 5 After Warranty Yes
Flexi CMD CMD 5 After Warranty Yes
Flexi CMD CMD 5 After Warranty Yes
Flexi CMD CMD 5 After Warranty Yes
Flexi CMD CMD 5 After Warranty Yes
Flexi CMD CMD 5 After Warranty Yes
CMS-8200 DRA CMS-8200 DRA v11.0 (v15) After Warranty Yes
CMS-8200 DRA CMS-8200 DRA v11.0 (v15) After Warranty Yes
Flexi CMD CMD 5 After Warranty Yes
CMS-8200 DRA CMS-8200 DRA v11.0 (v15) After Warranty No
Flexi NG S-GW NG3.0 Implementation No
Flexi NG combined S-GW and P-GW NG15 Implementation No
Flexi NG S-GW NG3.0 After Warranty No
Juniper_ACX4000 JUNOS_12.3 After Warranty No
NetAct NetAct 15 After Warranty Yes
NetAct NetAct 15 After Warranty Yes
Juniper_MX104 Rel. 14.2 After Warranty No
Flexi Multiradio BTS TD-LTE Flexi TD-LBTS5.0 After Warranty Yes
LTE iOMS iOMS7.0 After Warranty Yes
Flexi Multiradio BTS TD-LTE Flexi TD-LBTS5.0 After Warranty Yes
Flexi Multiradio BTS TD-LTE Flexi TD-LBTS5.0 After Warranty Yes
Flexi Multiradio BTS TD-LTE Flexi TD-LBTS5.0 After Warranty Yes
Flexi Multiradio BTS TD-LTE Flexi TD-LBTS5.0 After Warranty Yes
CMS-8200 DRA CMS-8200 DRA v11.0 (v15) After Warranty No
Flexi Multiradio BTS TD-LTE Flexi TD-LBTS5.0 After Warranty Yes
Juniper_ACX2000 JUNOS_12.2 After Warranty No
Resolution Accepted Resolution Accepted1 Resolution Available Resolution Available1
9/6/2015 21:00 9/6/2015 21:00
10/28/2015 7:48 10/28/2015 7:42
9/23/2015 7:05 9/22/2015 8:17
9/29/2015 3:25 9/28/2015 6:58
9/23/2015 15:40 9/22/2015 15:37
9/23/2015 15:43 9/22/2015 15:28
9/9/2015 9:00 9/9/2015 8:56
9/14/2015 7:54 9/14/2015 7:53
11/16/2015 8:12 11/16/2015 8:11
1/21/2016 11:49
1/26/2016 5:00 1/26/2016 5:00
9/18/2015 8:00 9/18/2015 8:00
9/29/2015 16:19 9/29/2015 10:26
9/25/2015 6:46 9/25/2015 6:44
10/7/2015 4:42 10/6/2015 13:54
10/28/2015 5:22 10/28/2015 5:21
10/19/2015 8:32 10/15/2015 11:33
10/19/2015 8:30 10/15/2015 11:24
12/17/2015 3:50 12/15/2015 12:37
10/6/2015 5:50 10/5/2015 9:24
10/6/2015 5:48 10/5/2015 9:32
10/7/2015 4:45 10/6/2015 6:32
10/5/2015 10:00 10/5/2015 9:29
9/30/2015 2:57 9/30/2015 2:56
11/4/2015 15:02
10/19/2015 8:28 10/19/2015 7:06
10/3/2015 14:00 10/3/2015 14:00
10/14/2015 17:03 10/13/2015 9:38
11/2/2015 3:22 10/30/2015 11:24
10/14/2015 16:00 10/14/2015 16:00
1/6/2016 4:03 10/29/2015 7:57
1/6/2016 3:51 11/13/2015 7:38
11/26/2015 3:38 11/25/2015 14:29
1/13/2016 9:27
11/9/2015 4:56 11/6/2015 10:24
10/28/2015 2:21 10/28/2015 2:21
10/28/2015 4:32 10/28/2015 4:32
10/28/2015 4:45 10/28/2015 4:45
10/28/2015 2:23 10/28/2015 2:23
11/24/2015 12:37 11/16/2015 9:35
11/10/2015 5:37 11/10/2015 5:35
11/5/2015 2:14 11/5/2015 2:14
11/5/2015 2:16 11/5/2015 2:16
11/9/2015 2:23 11/9/2015 2:23
11/23/2015 10:06 11/23/2015 3:10
11/9/2015 2:46 11/9/2015 2:46
12/15/2015 5:04 12/8/2015 2:42
11/10/2015 1:39 11/10/2015 1:39
11/10/2015 1:42 11/10/2015 1:42
11/10/2015 1:47 11/10/2015 1:47
11/10/2015 1:49 11/10/2015 1:49
11/10/2015 1:54 11/10/2015 1:54
11/10/2015 1:57 11/10/2015 1:57
11/18/2015 4:03 11/17/2015 16:50
12/2/2015 6:56 12/1/2015 21:48
11/18/2015 4:06 11/17/2015 16:51
11/11/2015 7:43 11/11/2015 7:43
11/23/2015 8:54 11/17/2015 15:15
11/13/2015 7:19 11/13/2015 7:14
12/4/2015 7:40 12/3/2015 17:37
12/4/2015 7:20 12/3/2015 14:52
11/18/2015 10:26 11/18/2015 10:26
11/17/2015 4:00 11/17/2015 4:00
11/19/2015 10:00 11/19/2015 10:00
11/19/2015 11:00 11/19/2015 11:00
12/16/2015 1:11 11/30/2015 7:31
11/19/2015 9:30 11/19/2015 9:30
12/24/2015 17:46 12/23/2015 6:03
11/23/2015 22:40 11/23/2015 22:38
11/23/2015 6:21 11/23/2015 6:20
12/2/2015 7:01 12/1/2015 13:55
1/12/2016 5:27 1/11/2016 9:19
1/15/2016 7:45 1/13/2016 16:04
1/6/2016 4:58 1/6/2016 4:56
12/2/2015 8:44 12/2/2015 8:43
12/17/2015 5:21 12/16/2015 11:27
12/15/2015 7:55 12/14/2015 11:41

1/28/2016 15:08 1/26/2016 15:31


1/25/2016 10:00
12/21/2015 0:33 12/21/2015 0:18
12/14/2015 9:33 12/14/2015 9:33
12/14/2015 9:04 12/14/2015 9:04
1/26/2016 5:06 12/14/2015 16:58
2/12/2016 4:52 2/10/2016 12:24

12/29/2015 17:17 12/29/2015 1:10


1/22/2016 1:47
1/20/2016 2:33
12/30/2015 3:32 12/30/2015 3:32
12/30/2015 3:33 12/30/2015 3:33
12/30/2015 3:53 12/30/2015 3:53
12/30/2015 3:26 12/30/2015 3:26
12/30/2015 3:36 12/30/2015 3:36

1/4/2016 18:10 1/4/2016 18:00


1/7/2016 8:41 1/7/2016 8:40
1/20/2016 4:37 1/20/2016 2:18
1/7/2016 9:08 1/7/2016 9:08
2/5/2016 3:55 2/4/2016 11:09
1/19/2016 7:56 1/18/2016 11:44

2/9/2016 5:42 2/1/2016 1:17


1/21/2016 7:35 1/21/2016 7:31
1/27/2016 11:17
1/22/2016 4:22 1/22/2016 4:21
1/16/2016 4:22 1/16/2016 4:20

2/2/2016 9:31 1/29/2016 8:25

2/3/2016 2:34 2/3/2016 2:33

2/2/2016 9:18 2/2/2016 8:42

2/2/2016 9:22 2/2/2016 8:45


2/2/2016 9:26 2/2/2016 8:48
1/25/2016 4:37 1/25/2016 4:37
2/12/2016 9:31 2/12/2016 4:55
1/25/2016 4:30 1/25/2016 4:30
1/25/2016 4:32 1/25/2016 4:32

1/27/2016 2:34 1/26/2016 17:20


1/27/2016 2:05 1/27/2016 2:05
2/12/2016 4:47 2/11/2016 11:35
1/27/2016 2:08 1/27/2016 2:08
1/28/2016 9:30 1/28/2016 9:30
1/28/2016 11:32 1/28/2016 11:32
1/28/2016 9:48 1/28/2016 9:48
1/28/2016 9:59 1/28/2016 9:59
1/28/2016 7:51 1/28/2016 7:51
1/28/2016 8:26 1/28/2016 8:26
1/28/2016 11:02 1/28/2016 11:02
1/28/2016 11:22 1/28/2016 11:22
1/29/2016 2:07 1/29/2016 2:07
1/29/2016 2:10 1/29/2016 2:10
1/28/2016 11:50 1/28/2016 11:50
2/1/2016 7:08 2/1/2016 6:58
1/29/2016 9:30 1/29/2016 9:15

2/1/2016 18:00 2/1/2016 15:00

2/3/2016 7:12 2/3/2016 7:12


2/3/2016 7:02 2/3/2016 7:02

2/12/2016 3:16 2/12/2016 3:16


2/12/2016 3:18 2/12/2016 3:18
2/12/2016 3:36 2/12/2016 3:36
2/12/2016 3:41 2/12/2016 3:41
2/12/2016 3:43 2/12/2016 3:43
2/12/2016 3:44 2/12/2016 3:44

2/12/2016 3:45 2/12/2016 3:45


Resolution Delivered Resolution Delivered1 Site Source Source1
9/6/2015 21:00 EMC SYKES HD Call Center Agent
10/28/2015 7:48 TSC Engineers L1/2/3 Technician
9/23/2015 7:05 TSC Engineers L1/2/3 Technician
9/29/2015 3:23 TSC Engineers L1/2/3 Technician
9/23/2015 15:40 TSC Engineers L1/2/3 Technician
9/23/2015 15:43 TSC Engineers L1/2/3 Technician
9/9/2015 9:00 EMC SYKES HD Call Center Agent
9/14/2015 7:54 CSC Engineers L1/2/3 Technician
11/16/2015 8:11 CSC Engineers L1/2/3 Technician
TSC Engineers L1/2/3 Technician
1/26/2016 5:00 CSC Engineers L1/2/3 Technician
9/18/2015 8:00 EMC SYKES HD Call Center Agent
9/29/2015 16:18 TSC Engineers L1/2/3 Technician
9/25/2015 6:46 CSC Engineers L1/2/3 Technician
10/7/2015 4:42 TSC Engineers L1/2/3 Technician
10/28/2015 5:22 CSC Engineers L1/2/3 Technician
10/19/2015 8:32 TSC Engineers L1/2/3 Technician
10/19/2015 8:30 TSC Engineers L1/2/3 Technician
12/17/2015 3:49 TSC Engineers L1/2/3 Technician
10/6/2015 5:50 TSC Engineers L1/2/3 Technician
10/6/2015 5:47 TSC Engineers L1/2/3 Technician
10/7/2015 4:44 TSC Engineers L1/2/3 Technician
10/5/2015 10:00 TSC Engineers L1/2/3 Technician
9/30/2015 2:56 CSC Engineers L1/2/3 Technician
TSC Engineers L1/2/3 Technician
10/19/2015 8:28 TSC Engineers L1/2/3 Technician
10/3/2015 14:00 EMC SYKES HD Call Center Agent
10/14/2015 17:03 TSC Engineers L1/2/3 Technician
11/2/2015 3:22 TSC Engineers L1/2/3 Technician
10/14/2015 16:00 EMC Engineers L1/2/3 Technician
1/6/2016 4:03 CSC Engineers L1/2/3 Technician
1/6/2016 3:51 TSC Engineers L1/2/3 Technician
11/26/2015 3:38 TSC Engineers L1/2/3 Technician
TSC Engineers L1/2/3 Technician
11/9/2015 4:56 TSC Engineers L1/2/3 Technician
10/28/2015 2:21 CSC Quick Case Intranet
10/28/2015 4:32 CSC Quick Case Intranet
10/28/2015 4:45 CSC Quick Case Intranet
10/28/2015 2:23 CSC Quick Case Intranet
11/24/2015 12:36 TSC Engineers L1/2/3 Technician
11/10/2015 5:37 CSC Engineers L1/2/3 Technician
11/5/2015 2:14 CSC Quick Case Intranet
11/5/2015 2:16 CSC Quick Case Intranet
11/9/2015 2:23 CSC Quick Case Intranet
11/23/2015 10:06 TSC Engineers L1/2/3 Technician
11/9/2015 2:46 CSC Quick Case Intranet
12/15/2015 5:04 TSC Engineers L1/2/3 Technician
11/10/2015 1:39 CSC Quick Case Intranet
11/10/2015 1:42 CSC Quick Case Intranet
11/10/2015 1:47 CSC Quick Case Intranet
11/10/2015 1:49 CSC Quick Case Intranet
11/10/2015 1:54 CSC Quick Case Intranet
11/10/2015 1:57 CSC Quick Case Intranet
11/18/2015 4:03 TSC Engineers L1/2/3 Technician
12/2/2015 6:56 TSC Engineers L1/2/3 Technician
11/18/2015 4:06 TSC Engineers L1/2/3 Technician
11/11/2015 7:43 CSC Quick Case Intranet
11/23/2015 8:54 TSC Engineers L1/2/3 Technician
11/13/2015 7:19 CSC Engineers L1/2/3 Technician
12/4/2015 7:40 TSC Engineers L1/2/3 Technician
12/4/2015 7:20 TSC Engineers L1/2/3 Technician
11/18/2015 10:26 CSC Engineers L1/2/3 Technician
11/17/2015 4:00 EMC SYKES HD Call Center Agent
11/19/2015 10:00 EMC SYKES HD Call Center Agent
11/19/2015 11:00 EMC SYKES HD Call Center Agent
12/16/2015 1:11 TSC Engineers L1/2/3 Technician
11/19/2015 9:30 EMC SYKES HD Call Center Agent
12/24/2015 17:46 TSC Engineers L1/2/3 Technician
11/23/2015 22:39 CSC Engineers L1/2/3 Technician
11/23/2015 6:21 CSC Engineers L1/2/3 Technician
12/2/2015 7:01 TSC Engineers L1/2/3 Technician
1/12/2016 5:26 TSC Engineers L1/2/3 Technician
1/15/2016 7:45 TSC Engineers L1/2/3 Technician
1/6/2016 4:58 CSC Engineers L1/2/3 Technician
12/2/2015 8:44 CSC Engineers L1/2/3 Technician
12/17/2015 5:21 TSC Engineers L1/2/3 Technician
12/15/2015 7:55 TSC Engineers L1/2/3 Technician
TSC Engineers L1/2/3 Technician
1/28/2016 15:07 TSC Engineers L1/2/3 Technician
CSC Engineers L1/2/3 Technician
12/21/2015 0:33 CSC Engineers L1/2/3 Technician
12/14/2015 9:33 CSC Quick Case Intranet
12/14/2015 9:04 CSC Quick Case Intranet
12/14/2015 16:59 CSC Engineers L1/2/3 Technician
2/12/2016 4:52 TSC Engineers L1/2/3 Technician
TSC Engineers L1/2/3 Technician
12/29/2015 17:17 TSC Engineers L1/2/3 Technician
TSC Engineers L1/2/3 Technician
TSC Engineers L1/2/3 Technician
12/30/2015 3:32 CSC Quick Case Intranet
12/30/2015 3:33 CSC Quick Case Intranet
12/30/2015 3:53 CSC Quick Case Intranet
12/30/2015 3:26 CSC Quick Case Intranet
12/30/2015 3:36 CSC Quick Case Intranet
TSC Engineers L1/2/3 Technician
1/4/2016 18:01 EMC SYKES HD Call Center Agent
1/7/2016 8:40 CSC Customer Internet
1/20/2016 4:37 TSC Engineers L1/2/3 Technician
1/7/2016 9:08 CSC Quick Case Intranet
2/5/2016 3:55 TSC Engineers L1/2/3 Technician
1/19/2016 7:56 TSC Engineers L1/2/3 Technician
TSC Engineers L1/2/3 Technician
TSC Engineers L1/2/3 Technician
2/9/2016 5:41 TSC Engineers L1/2/3 Technician
1/21/2016 7:34 TSC Engineers L1/2/3 Technician
CSC Engineers L1/2/3 Technician
1/22/2016 4:21 CSC Engineers L1/2/3 Technician
1/16/2016 4:20 EMC Engineers L1/2/3 Technician
CSC Engineers L1/2/3 Technician
TSC Engineers L1/2/3 Technician
2/2/2016 9:31 TSC Engineers L1/2/3 Technician
TSC Engineers L1/2/3 Technician
2/3/2016 2:34 CSC Engineers L1/2/3 Technician
TSC Engineers L1/2/3 Technician
2/2/2016 9:17 TSC Engineers L1/2/3 Technician
TSC Engineers L1/2/3 Technician
TSC Engineers L1/2/3 Technician
2/2/2016 9:21 TSC Engineers L1/2/3 Technician
2/2/2016 9:26 TSC Engineers L1/2/3 Technician
1/25/2016 4:37 CSC Quick Case Intranet
2/12/2016 9:30 TSC Engineers L1/2/3 Technician
1/25/2016 4:30 CSC Quick Case Intranet
1/25/2016 4:32 CSC Quick Case Intranet
TSC Engineers L1/2/3 Technician
1/26/2016 17:29 EMC SYKES HD Call Center Agent
1/27/2016 2:05 CSC Quick Case Intranet
2/12/2016 4:47 TSC Engineers L1/2/3 Technician
1/27/2016 2:08 CSC Quick Case Intranet
1/28/2016 9:30 CSC Quick Case Intranet
1/28/2016 11:32 CSC Quick Case Intranet
1/28/2016 9:48 CSC Quick Case Intranet
1/28/2016 9:59 CSC Quick Case Intranet
1/28/2016 7:51 CSC Quick Case Intranet
1/28/2016 8:26 CSC Quick Case Intranet
1/28/2016 11:02 CSC Quick Case Intranet
1/28/2016 11:22 CSC Quick Case Intranet
1/29/2016 2:07 CSC Quick Case Intranet
1/29/2016 2:10 CSC Quick Case Intranet
1/28/2016 11:50 CSC Quick Case Intranet
2/1/2016 7:08 TSC Engineers L1/2/3 Technician
1/29/2016 9:17 EMC SYKES HD Call Center Agent
TSC Engineers L1/2/3 Technician
2/1/2016 15:08 EMC SYKES HD Call Center Agent
TSC Engineers L1/2/3 Technician
2/3/2016 7:12 CSC Quick Case Intranet
2/3/2016 7:02 CSC Quick Case Intranet
TSC Engineers L1/2/3 Technician
2/12/2016 3:16 CSC Quick Case Intranet
2/12/2016 3:18 CSC Quick Case Intranet
2/12/2016 3:36 CSC Quick Case Intranet
2/12/2016 3:41 CSC Quick Case Intranet
2/12/2016 3:43 CSC Quick Case Intranet
2/12/2016 3:44 CSC Quick Case Intranet
CSC Engineers L1/2/3 Technician
2/12/2016 3:45 CSC Quick Case Intranet
CSC Engineers L1/2/3 Technician
Status Identifier SW System SW System Version Visibility Week Number
By Customer Customer 36
Internal 37
Internal 37
Internal 37
Internal 37
Internal 37
By Customer Customer 37
Internal 37
Internal 38
Available Internal 38
Internal 38
By Customer Customer 38
Internal 38
Internal 39
Internal 39
Internal 39
Internal 39
Internal 39
Internal 40
Internal 40
Internal 40
Internal 40
Internal 40
Internal 40
Available Internal 40
IMSRL1100590 V1100 Internal 40
By Customer Customer 40
Internal 41
Internal 42
By Customer Customer 42
Internal 43
Internal 43
Internal 43
Available Internal 44
Internal 44
By Customer Customer 44
By Customer Customer 44
By Customer Customer 44
By Customer Customer 44
Internal 44
Internal 44
By Customer Customer 45
By Customer Customer 45
By Customer Customer 46
Internal 46
By Customer Customer 46
Internal 46
By Customer Customer 46
By Customer Customer 46
By Customer Customer 46
By Customer Customer 46
By Customer Customer 46
By Customer Customer 46
Internal 46
Internal 46
Internal 46
By Customer Customer 46
Internal 46
Internal 46
Internal 46
Internal 47
Internal 47
By Customer Customer 47
By Customer Customer 47
By Customer Customer 47
IMSRL1100590 V1100 Internal 47
By Customer Customer 47
Internal 47
Internal 47
Internal 47
Internal 48
IMSRL1100590 V1100 Internal 49
Internal 49
Internal 49
Internal 49
Internal 49
Internal 49
External Internal 49
Internal 50
Available Internal 50
Internal 50
By Customer Customer 51
By Customer Customer 51
By Customer Customer 51
Accepted Internal 51
Other Assignments Internal 51
Internal 52
Available Internal 52
Available Internal 53
By Customer Customer 53
By Customer Customer 53
By Customer Customer 53
By Customer Customer 53
By Customer Customer 53
Internal 53
By Customer Customer 1
By Customer Customer 1
Internal 1
By Customer Customer 1
Internal 2
Internal 2
Other Assignments Internal 2
Other Assignments Internal 2
Internal 2
Internal 2
Available IMSRL1100590 V1100 Internal 2
Internal 2
Accepted IMSRL1100590 V1100 Customer 2
Other Assignments Internal 3
Other Assignments Internal 3
Internal 3
Other Assignments Internal 3
Accepted Internal 3
Other Assignments Internal 3
Internal 3
Other Assignments Internal 3
Internal 3
Internal 3
Internal 3
By Customer Customer 4
Accepted Internal 4
By Customer Customer 4
By Customer Customer 4
Other Assignments Internal 4
By Customer Customer 4
By Customer Customer 4
Internal 4
By Customer Customer 4
By Customer Customer 4
By Customer Customer 4
By Customer Customer 4
By Customer Customer 4
By Customer Customer 4
By Customer Customer 4
By Customer Customer 4
By Customer Customer 4
By Customer Customer 4
By Customer Customer 4
By Customer Customer 4
Accepted IMSRL1100590 V1100 Internal 4
By Customer Customer 4
Other Assignments Internal 5
By Customer Customer 5
R&D Escalation Internal 5
By Customer Customer 5
By Customer Customer 5
CSE Internal 6
By Customer Customer 6
By Customer Customer 6
By Customer Customer 6
By Customer Customer 6
By Customer Customer 6
By Customer Customer 6
Dispatch Request IMSRL1100590 V1100 Customer 6
By Customer Customer 6
Customer 6

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