Housing is a primary human need next in importance only to fooda n d c l o t h i n g .

A f i r s t p r i o r i t y f o r a y o u n g s t e r w h o b e g i n s l i f e i s therefore to
plan for a house. This takes precedence over other household
expenditure and creature needs. Housing, however, isa major expenditure
and cannot be funded out of a family's normalmonthly income or savings. The
prospective homeowner must lookfor a loan substantial in size and so structured
that he can repay itover a longer period of time, in many cases almost
one's entireworking life.Loan is offered to a borrower to purchase or build a new
house onthe basis of his/her eligibility and the bank's lending rules. One
of the important basic human needs is shelter. House is the
ultimated r e a m o f e v e r y m i d d l e c l a s s f a m i l y . G o v e r
n m e n t g a v e encouragement for house finance subsidiaries by offering
number of tax concessions to individuals.
Withthe overall encouragementg i v e n t o t h i s s e c t o r , a n u m b e r o f
p l a y e r s e n t e r e d i n h o u s i n g finance.One of the most important
benefits of taking a home loan is theinterest rate that is allowed on the
home loan. Fixed and
variablei n t e r e s t r a t e o p t i o n s a r e a l s o a v a i l a b l e f o r h o m e l o a n s .
M a n y financiers also offer home improvement loans at the same interestrate as
they offer the home loans.
 Salaried Businessmen
Agriculturists
Customers Professionals

Application form Application form Application form

with photograph with photograph with photograph

Identity and Identity and Identity and

Residence proof Residence proof Residence proof

Last 6 months bank Last 6 months bank Last 6 months bank

statements statements statements

Processing fee Processing fee Processing fee

cheque cheque cheque

Income Documents

Educational
Latest Qualifications
Copies of Title Documents of Agricultural
Salary Certificate
Land depicting Land holding
Slip and Proof of
Business

Business
Profile and
Copies of Title Documents of Agricultural Form Previous 3
Land depicting crops being cultivated 16 years Income
Tax returns
(self and
 business)

Previous 3
years
Statement of previous 2 years of loans
Profit/Loss
availed
and Balance
Sheet

The following documents are required along with your Home Loan application
 HDFC Home Loan Interest Rate Calculator - Jul 2017
Last Updated 29th Jul 2017

HDFC Home Loan Interest Rates

Interest Rate 8.35% - 11.55%
Check Best Offers

Lowest EMI Rs. 858 per lakh

Max Tenure 20 years

Processing Fee Upto 0.50%

Minimum Rs. 3,000 Maximum Rs. 10,000

Prepayment, Foreclosure Charges Allowed with nil charges for floating rate loans

Age Min 24 and Max 60 years for Salaried

Min 24 and Max 65 years for Self Employed
 HDFC Home Loan
HDFC offers housing loan to people who want money to purchase a house, home renovation and home extension etc. The house itself acts as a
security to the loan. Taking a loan from HDFC has the following benefits:

Nil prepayment charges for floating rate home loans

Affordable and attractive interest rates
Counselling by legal and technical experts to help you in making the right choice

HDFC Home Loan Interest Rates

In addition to its regular loan products, bank also offers customized loans for special categories of borrowers. Bank offers lower rates to ladies
borrowers. Click on the details to get slabwise interest rates.

HDFC Floating Rate Home Loans

Product Interest Rates

HDFC Home Loan Floating 8.35% - 8.55%

DETAILS +

Plot Loan Floating 8.60% - 8.80%

DETAILS +

Rural Housing Finance Floating 8.65% - 8.75%

DETAILS +

HDFC Reach Home Loan 10.55%

DETAILS +

HDFC Home Improvement Loan 8.35% - 8.55%

DETAILS +

HDFC Home Extension Loan 8.35% - 8.55%

DETAILS +

HDFC Short Term Bridging Loan 8.35% - 8.55%

DETAILS +
 HDFC Fixed Rate Home Loans

Product Interest Rates

HDFC Home Loan TruFixed 8.35% - 8.55%

DETAILS +

Plot Loan TruFixed 8.60% - 8.80%

DETAILS +

Rural Housing Finance TruFixed 8.65% - 8.75%

DETAILS +

HDFC home loan interest rate depends upon

Loan amount: Housing loan rate in HDFC depends upon the loan amount you apply for.
Higher the loan amount, lesser will be the rate
Your Salary: Income helps you in identifying your rate of interest. Bank's rate varies with
your monthly income. Higher the income, lesser will be the rate
Type of loan opted for: HDFC also offers differential rates for women borrowers and also
under their fixed and floating rate schemes. The rate of interest may be higher or lower under
their special or popular loan product offers.

HDFC Eligibility Criteria

HDFC has detailed criteria to determine a potential borrowers eligibility for housing loans.
Some of the key criteria are:
HDFC Home Loan Eligibility Criteria

Age 24 - 60 years

Minimum Income Rs. 10,000

Job Stability in case of Salaried (in years) 1 years

Business Stability in case of Self Employed (in years) 5 years

Minimum Credit Score 650 and above

 Loan Amount Rs. 1,500,000 to Rs. 100,000,000

Loan to Value Ratio Upto 90%

FOIR (Fixed Obligations to Income Ratio) Up to 0.65

Age: Age plays an important role to know your eligibility and repayment capacity. HDFC
offers loan to salaried at the age of 24 to 60 years and self- employed individuals at 24 to 65
years. A borrower taking a home loan at the age of 50 cannot get a loan of more than 10 years,
which may result in lower loan eligibility and monthly EMI given higher servicing burden on
his existing income. A person taking a loan at the age of 25, can get loan of up to 30 years, thus
reducing servicing burden on his existing income and hence, improving his loan amount
eligibility
Income: In case of salaried person, loan eligibility significantly depends upon the income.
Usually bank set minimum levels of income to apply for house loan. HDFC asks for net
monthly income of minimum Rs. 10000. Salaried employee should be in government job or
working with a reputed private company and getting regular salary in bank account with salary
slip, form 16
Job stability and Profession: Job stability is important to improve your status and eligibility
for home loan. In case you are salaried, you must be in a full time job for at least 1 years. In
case you are self-employed, minimum turnover and minimum net income criteria may apply.
HDFC also looks for business vintage (number of years a business has been in existence of 5
years. Business must be registered with at least one government agency such as service tax,
VAT, excise, shops and establishment registrar. Other than job stability, profession is also an
important factor which can affect your loan eligibility. If you are working with a reputed
company, probability of getting house loan from HDFC increases as the income is considered
to be more stable
CIBIL Score: Your past CIBIL history and repayment record of existing loans and credit
cards has direct impact on your loan eligibility. If you have a poor repayment record, then you
may not get the loan but on the other side, a regular repayment record increases your house
loan eligibility. HDFC looks for a minimum credit score of 650 and above
Loan Amount Bank gives you loan depending upon your loan eligibility. HDFC gives you an
amount ranging from Rs. 1,500,000 to Rs. 100,000,000. To improve chances of approval,
apply for a loan amount that you can comfortably service
Property Value: The value of the property to be purchased is used to calculate your maximum
loan eligibility based on the maximum permissible LTV ratio which can range upto 90%.
HDFC will get a detailed property assessment done to establish that all legal titles are in place,
the market is saleable or liquid and to get an estimate of the fair market value of the property.
LTV is calculated based on the estimated fair market value or registered value, whichever is
lower
Fixed Obligations to Income Ratio (FOIR): HDFC will also calculate the proportion of your
fixed obligations (including EMIs paid on other existing loans) to your income to calculate the
Fixed Obligations to Income Ratio, popularly known as FOIR. In summary, fixed obligations
include estimated average monthly expenses and EMIs you are paying on other existing loans.
Minimum FOIR to be eligible for a HDFC home loan is 0.65
 HDFC Loan Eligibility Calculator and EMI Calculator
HDFC Home Loan Eligibility is the amount of loan you can avail based on an assessment of
your repayment capacity as well as the value of property. It is important to calculate eligibility
for housing loan from HDFC. You can use eligibility calculator to get a fairly accurate estimate
of your potential eligibility subject to the information provided by you.
HDFC Home Loan Eligibility Calculator

Further, you can also use the HDFC Home Loan EMI Calculator online to calculate your house
loan EMI. EMI is a fixed amount that you pay each month towards the repayment of yourloan
till the end of tenure
EMI calculator of HDFC helps you to calculate your monthly EMI at different rate of interest
and also check and compare lowest EMI per lakh on home loan.
You can plan your loan amount according to your monthly repayment capacity because higher
the loan amount, higher will be the EMI
Rate of interest is an important factor which affects your EMI. Higher the rate, higher will be
the EMI
Loan tenure matters equally as higher tenure reduces your EMI
HDFC Home Loan EMI Calculator

What are the benefits of calculating HDFC Housing Loan EMI?

EMI calculator helps you to calculate your monthly EMI at different rate of interest
HDFC Housing Loan EMI calculator helps you to know your capacity to repay the loan after
maintaining your standard of living
You get a rough idea about your monthly EMI and can plan your monthly budget accordingly

Home Loan Charges

In addition to interest rates, home loan also carry some other charges which include:
Foreclosure Charges - These charges are to be paid in case you want to repay your entire loan
amount before the end of tenure period. HDFC allows prepayment of house loan
with prepayment charges
Processing Fee - HDFC charges a processing fee of 0.50% of loan amount Minimum Rs.
3,000 Maximum Rs. 10,000 with applicable tax
Other Charges - Bank also charges technical and legal charges which are explained to the
customer during the loan process.
Home Loan Products
HDFC offers customized products for specific customer segments designed to meet their loan requirements. Some of the popular products with
their basic features are as follows:

HDFC Home Improvement Loans

Description:

Loan for individuals who wish to upgrade/renovate their existing home as per their requirement.
Who is Eligible?

Customers who want to renovate or upgrade their existing house property can apply for the loan.
 Key Loan Terms

Home loan available at the age of 24 - 65 years

Loan amount that you can borrow ranges from Rs. 1,500,000 to Rs. 100,000,000
Option to apply for a maximum ltv of 90% of value of the property
Housing loan for a maximum period of 15 years

HDFC Home Extension Loan

Description:

Loan for expanding or making improvements to your existing house property.

Who is Eli

CONTENTS
C H A P T E R P A R T I
C U L A R S P g . N o .
A c k n o w l e
d g e m e n t i
Chapter 1
Introduction
11.1
The Topic
11.2
Reason for Selection of this Topic
11.3
Importance to The Company
11.4
Learning from the Study
1Chapter 2
Organization Profile
1132.1
Company History
172.2
Product Scope
72.3
Product and Services at a glance
7102.4
Milestones in the history
10122.5
Merger
12132.6
Quality Policy
13Chapter 3
Research objective and Scope of research
13143.1
Problem Definition
13143.2
Objective of research project
143.2.1
Primary Objective
143.2.2
Secondary Objective
143.3
Product Scope
14Chapter 4
Research Methodology and Limitations
14164.1
Research Plan
144.1.1
Preliminary Investigation
144.1.2
Exploratory Study
154.2
Research Design
154.2.1
Developing the research plan
154.2.2
Collection of data
154.3
Sampling plan
154.4
Sample Size
154.5
Data collection instrument development
164.6
Research limitations
16Chapter 5
Data analysis, Interpretations andPresentation
1619Chapter 6
Conclusions and Suggestions
19206.1
Conclusions
19206.2
Suggestions
20Chapter 7
Limitations
20A N N E X U R
E S 2 1 2 2
B I B L I O G
R A P H Y 2 3
experience, please download the original document and view it in the native application on your
computer.

AProject
reportOn
IN WHICH AREA
MORE FOCUS
MARKETING OR
OPERATION
UNDERTAKEN IN
Under the Superv
ision of: Submitte
d By:Mr. Alok S
hukla Ankita Sin
gh
(Assistant Manager) P
GDM 2008-2010
DECLARATION
I hereby declare that I
have carried out Summer
Training Project on the
topic entitled
INWHICH AREA
MORE FOCUS
MARKETING OR
OPERATION
at
SMS, Varanasi.
I further declare that this
project work is based on
my original work and no
part of this projecthas
been published or
submitted to anybody.
Ankita Singh
CONTENTS
C H A P T E R P
A R T I C U L A
R S P g . N o .
A c k n o w
l e d g e m
e n t i Chapter 1
Introduction
11.1
The Topic
11.2
Reason for Selection of
this Topic
11.3
Importance to The
Company
11.4
Learning from the Study
1Chapter 2
Organization Profile
1132.1
Company History
172.2
Product Scope
72.3
Product and Services at a
glance
7102.4
Milestones in the history
10122.5
Merger
12132.6
Quality Policy
13Chapter 3
Research objective and
Scope of research
13143.1
Problem Definition
13143.2
Objective of research
project
143.2.1
Primary Objective
143.2.2
Secondary Objective
143.3
Product Scope
14Chapter 4
Research Methodology
and Limitations
14164.1
Research Plan
144.1.1
Preliminary Investigation
144.1.2
Exploratory Study
154.2
Research Design
154.2.1
Developing the research
plan
154.2.2
Collection of data
154.3
Sampling plan
154.4
Sample Size
154.5
Data collection instrument
development
164.6
Research limitations
16Chapter 5
Data analysis,
Interpretations
andPresentation
1619Chapter 6
Conclusions and
Suggestions
19206.1
Conclusions
19206.2
Suggestions
20Chapter 7
Limitations
20A N N E
X U R E S
2 1 2 2
B I B L I
O G R A P
H Y 2 3

What is customer satisfaction?

Customer satisfaction refers to how satisfied customers are with the
products or servicesthey receive from a particular agency. The level of
satisfaction is determined not only bythe quality and type of customer
experience but also by the customers expectations.A customer may be defined as
someone who

has a direct relationship with, or is directly affected by your agency and

Receives or relies on one or more of your agencys services or

products.Customers in human services are commonly referred to as s ervice
users, consumers or clients. They can be individuals or groups. An organization
with a strong customer serviceculture places the customer at the centre of
service design, planning and service delivery.Customer centric organizations
will:
Determine the customers expectations when they plan listen to the
customer asthey design.

Focus on the delivery of customer service activities value customer feedback

whenthey measure performance.
Why is it important?
There are a number of reasons why customer satisfaction is important in Banking
Sector:

Meeting the needs of the customer is the underlying rationale for

theexistence of community service organizations. Customers have a right
toquality services that deliver outcomes.

Organizations that strive beyond minimum standards and exce

e d t h e expectations of their customers are likely to be leaders in their sector.

Customers are recognized as key partners in shaping service

developmentand assessing quality of service delivery.The process for measuring
customer satisfaction and obtaining feedback on organizational performance are
valuable tools for quality and continuous service improvement.