Amber M.

Burns
347 Young Street PO Box 96 Eagle, CO 81631 (651) 308-1937 amber.burns101214@gmail.com

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Education
University of Wisconsin-River Falls, River Falls, WI Colorado Mountain College
Bachelors of Science in Sociology Associates in Digital Media: In progress
Graduated May 2012, GPA: 3.0 Expected Graduation May 2019

Career Experience
UTE Springs Experiential Learning Center Eagle, CO
Camp Counselor May 2016-August 2016

Organized and led a group of 13 kids, ranging in ages 8 to 18 on outdoor day and overnight camping trips
Taught social and emotional wellness and leadership through a variety of outdoor activities including but not
limited to; fishing, hiking, tent building, fort building, horsemanship, nature photography, rock climbing, and a
survival scavenger hunt
Developed leadership and decision making in the campers though social coaching and team building exercises
Facilitated an extreme and a horse camp which included more advanced activities such as: white water rafting,
high and low ropes course, horseback riding, long distance hiking, and survival skills

Homeland Security and Emergency Management (HSEM) Saint Paul, MN

Office and Administrative Specialist, Int. January 2015-October 2015

Provided administrative support to the FEMA Public Assistance Program and State disaster assistance programs
following a natural disaster
Prepared and maintained applicant files by disaster and in a manner that applies with FEMA and state auditing
requirements
Imputed and monitored data analysis information in excel for each applicant and disaster to ensure that all data is
current
Prepared materials for the state and federal disaster declarations and updated documentation as required
Represented HSEM for the Wellness Committee by updating staff on different wellness programs offered,
encouraging staff members to join, creating content for our website and newsletters

Federal Emergency Management Agency (FEMA) Corps Denver, CO

Public Assistance, Data Processing, AmeriCorps NCCC Member February 2014 November 2014
Public Trust Background Investigation Completed
Public Assistance Project Specialist, AmeriCorps Member

Completed media outreach, service learning, recruiting events, kept the GSA vehicles clean and safe, created team
portfolios, spoke in community outreach presentations, and led and planned a civic learning outreach project
Conducted site visits of damaged facilities, which included taking photos, dimensions, GPS coordinates and
gathering a general description of what happened
Gathered, recorded, analyzed, and inputted applicant data into EMMIE, an official government web database, to
be reviewed for eligibility and approval of funds
Organized, maintained, and processed applicant files in a method that fulfills FEMA auditing requirements
 Amber M. Burns
347 Young Street PO Box 96 Eagle, CO 81631 (651) 308-1937 amber.burns101214@gmail.com

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Work Experience
Vail Resorts Vail, CO
Product Sales and Services Supervisor, Children/Adult Ski and Snowboard School October 2015-April 2016

Supervised sales of lift tickets and ski/snowboard school private and group lesson products
Facilitated sales of wholesale and advance purchase tickets, passes and ski/snowboard school products
Investigated and solved problems related to guest dissatisfaction
Managed administrative needs for the office, including but not limited to staff hiring and termination, mid-season
and end-of-season performance appraisals and payroll
Responsible for training, supervising and developing staff, while upholding company policies and procedures
Managed labor budget and staff schedules based upon business volume and guest service levels

Afton Alps Ski Resort Afton Alps, MN

Product Sales and Services Agent- Afton Office November 2014-April 2015

Sold ski school, tickets and season pass products using vail resorts RPOS and Guest Connect computer systems
Contacted Ski Patrol, Lift Operations, Maintenance, Scanners, Mountain Hosts and other co-workers over radios
and PA system to keep communication and safety concerns between departments
Informing customers of the best available options for lessons, rentals, ticketing and programs Afton Alps offers
based on price, ability and age
Created safety awareness flyers that informed skiers, snowboards and viewers of important precautions to take

Benjamins House Emergency Shelter, Marshfield Clinic AmeriCorps Rice Lake, WI

Volunteer Coordinator, AmeriCorps Member November 2012- September 2013

Formulated resources binders for volunteers and residents including but not limited to; volunteer recipes guide,
job search, resume and cover letter building, interviewing, and quality of life
Gave presentations to various youth organizations and helped them in completing service projects for the shelter
Recruited and trained new volunteers tough organizing volunteer orientations
Collaborated closely with the board of directors to create and implement a new volunteer handbook
Created and updated a volunteer data base using excel spreadsheets

Division of Technology Services, University of Wisconsin River Falls River Falls, WI

Customer Support Technician, Customer Service Technician August 2009-May 2012

Provided front line support for faculty, staff, students, and alumni with regard to computer applications and
systems on campus
Acquired knowledge related to both Mac and PC computer software and hardware installation and use
Solved basic computer software and hardware problems such as, hardware failure, computer and printer
configuration, printing issues, and basic networking along with supporting projectors, tech cabinets, and computer
labs
Designed and implemented on access television slides, bookmarks, flyers and other related projects that were used
to market the Division of Technology amenities to students
Opened and closed DOTS on a regular basis, key and alarm code holder
 Amber M. Burns
347 Young Street PO Box 96 Eagle, CO 81631 (651) 308-1937 amber.burns101214@gmail.com

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Foster Community Foundation, River Falls, WI
Art Wagon Program Director, Intern May 2012-August-2012

Promoted the Foster Community Foundation by creating and launching a new childrens art education program
for youths to use creative expression
Marketed The Art Wagon to the River Falls community by creating and distributing brochures, press releases and
speaking at public events
Created and taught art sessions that improved youths capacity for leadership through self-discovery and the arts

Seagull Outfitters Grand Maris, MN

Food and Equipment Packer and Store Clerk May 2009-August 2009

Acquired knowledge of outdoor activities such as camping, canoeing, fishing, ATV trail riding, as well as,
allowable motor-boat policies and procedures
Packed and prepared food and camping equipment for the customers and cleaned and organized camping
equipment upon customers return
Operated the cash register and created and sold fishing licenses and camping permits for Boundary Waters Canoe
Wilderness Area
Completed inventory of the store products and restocked when necessary
Answered phone calls and made over the phone reservations and issued camping equipment upon customer
arrival

Certification
Certifications:
FEMA: Public Assistance and Eligibility Certification/Training, GSA Fleet Vehicle Certified 15 Passenger Vans
First AID and CPR Certified