JASON L.

DELA LUNA
jasondelaluna@gmail.com/+639198249787

PERSONAL BACKGROUND

Educational Attainment: Laguna College of Business and Arts

Computer Technology, 1997

Age : 31 Date of Birth: August 11, 1978

Civil status: Single

Current Address: Zone 6 Almeda Hghway

Concepcion Grande
Naga City
Mailing address: Ground Floor Lagrimas Ladies Dorm
Bagumabayan Sur
Naga City, 4400 Philippines

Special Training: Five9 Virtual Contact Center

FIve9 System Administrator, Predictive Dialer, VoIP and Softphone
July 24, 2006 – August 5, 2006

Basic Call Center Training Program

English Proficiency Program
Governor LRAY English Proficiency Program
April 17, 2006 – May 3, 2006
Naga City

Filtek Safeway Pest Control (formerly TERMINIX Philippines)

Personality Development and Leadership
Filtek Safeway Corp
Ubix Cpd. Km 21 Sucat Muntinlupa City
April 24, 2001

Filtek Safeway Pest Control (formerly TERMINIX Philippines)

 Urban Pest Control (Rodent Control)
Sanitation Standards (in compliance with JFC standars)
Entomology and Rodent Studies
Pesticides, Rodenticides and Active Ingredients
Filtek Safeway Corp
Ubix Cpd. Km 21 Sucat Muntinlupa City
February 19 - 24, 2000

CBCP.Net
Telephone Etiquette/Best Phone Sales Conversation
G57 5th floor Robinsons Galleria,
Ortigas Avenue corner EDSA
February 3, 2000

Advance Military Science Training Camp

ROTC – MS 31-33
ROTC Leadership Training
Camp Eldridge Los Baños Laguna
May 2 – 4, 1997

Advance Military Science Training Camp

Life saving techniques, Fire drill
Casualty and emergency response
ROTC – MS 31
Camp Eldridge Los Baños Laguna
May 4 – 6, 1997

SUMMARY OF CHARACTER AND SKILLS

QUALITIES
• Positive high energy
• Ethics-driven with extreme client/partner focus
• Ability to take initiative and manage time effectively
• Integrity
• Team player and good interpersonal skills
• Strong desire and passion to excel

SKILLS
• Excellent people skills.
• Good verbal communication skills.
• Excellent trouble-shooting skills
• Ability to project a positive service attitude.
• Ability to develop rapport and present and promote products and services to
potential clients/partners

SKILLS
Computer/LAPTOP, printer, network appliance, switch-hub, switch-router
trouble shooting and repair, Basic Electronics, Printer repair, Networking
Skills (Cabling, Crimping, Addressing, LAN, Server Data security and
 management etc.), Internet Café Specialist, VoIP, FoIP, , Linksys router
configuration, Internet, FTP, Firewall appliance, Can Operate,
troubleshoot and repair office equipments.

Windows 98, Windows XP, Windows NT, Linux Ubuntu,

Hardware/Software computer compatibility specialist Windows ME,
Operating System troubleshooting, repair & installation, Anti-virus
Program installation, Microsoft office/desktop application, DOS, Adobe
Photoshop, Interactive Voice Response (IVR), Five9 Virtual Contact Center
Application, Administrator Interface/Agent Interface/Supervisor Interface,
Netscape, Anti-Virus specialist, Firefox, Google Map, Photo editing tools,
application and leads/list management and predictive dialer
administration and Technical Drawing/Sketching.

Also familiar with:

TELCO Lease line assessment
Urban Pest Control Management & Maintenance, Pesticide application
Public Relations
Coaching techniques
Human relations management, labor code and policies
ISO 19001-2001

Interest and hobbies

Computer architecture, Web surfing, Gardening, Event organizing, Jujitsu,
taekwondo, Jeetkundo and Sikaran.

SUMMARY OF ACHIEVEMENTS AND WORK REFERENCE

CJ Call and Talk

IT manager
Unit 1510 Prestige Tower Condominium,
Emerald Avenue (formerly F. Ortigas Jr. Rd),
Ortigas Center, Pasig City January 2010 up to present

Milestone
Single handedly designed and built, Network mapping and topology including
preparation and assembly of 32 units computer, operating system/programs
and all necessary application installation, network appliance installation,
crimping and cabling, actual training of IT managers, owners and teachers to
all aspects of IT management and maintenance from admin level, customer
care, servicing down to technical troubleshooting using Ubuntu 9.10 as main
operating system which gave the company big savings in terms of IT
infrastructure and over-all operations.

BIG GUY NET CAFÉ

Shop administrator/Shop custodian/IT/Internet Café Specialist
Lagrimas Ladies Dorm
Bagumbayan Sur Naga City
June 7, 2007 up to present
Milestone
Single handedly designed and built, Network mapping and topology including
preparation and assembly of 20 units computer, operating system/programs
and all necessary application installation, network appliance installation,
crimping and cabling, actual training of shop owner & all his staff regarding
all aspects of IT management and maintenance from admin level, customer
care, servicing down to technical troubleshooting.

GREATLANES MARKETING
Ground Floor MMCN Bldg Panganiban Drive Naga City
February 12, 2007 to August 2009

Role/s and Milestone

Angel Professional Paris hair and salon Products under Greatlanes
Marketing
Area/Branch Manager/HRMO/Product Specialist
Mobilized otherwise stagnant Angel Professional Paris product lines by
meeting overdue-given quota that qualified my client/employer as exclusive
country distributor, wherein I over-extended my task as community
organizer, admin liaison, delivery boy aside from my official multiple tasked
designation as Area and Branch manager, HRMO and Product specialist.

Tropical Region V product lines under Greatlanes Marketing

Operations Supervisor
Increased total sales by Five times, from P50,247.00 to P257,114.00 within
the first month of taking charge as Operation Supervisor through self
initiated new marketing strategies and manpower management systems.

SHIROARI PEST CONTROL

Operations Supervisor and acting Operation manager
186-D 20th Avenue East Rembo Makati city
Telefax no. 729- 7166
Tel. no. (02) 484-8006
November 2008 – January 2009
 Milestone
Closed a record breaking Php 14 Million Sales in three months time with
MAAP (Maritime Academy of the Asia and Pacific) Bataan; converted
intermittent monthly short term contract with TOSHIBA Biñan Laguna into
annual renewable contract leading to approved and signed contract worth
Php 691,200.00. Introduced advertizing and marketing strategies that
gained unprecedented profits and benefits to the company. Conducted
training and seminar for pest control technicians.

INNOVATIVE CONTACT SOLUTIONS

IT/System Administrator/Network administrator/Resident Technician
3rd Floor Traders Square Bldg.
P Burgos St. Naga City
May 2006 – December 2006

Role/s and Milestone

Duties and responsibilities includes all of the mentioned below multi tasking
roles including the mapping and design of network topology, crimping and
cabling, addressing, network appliance set-up and installation, computer
operating system and necessary program and application installation;
increased hot sales by discovering, documenting and reporting syndicated
malpractice by multi sectoral personnel to the management.
1. Five9 Predictive dialer set-up, control and management (daily)
2. Leads/List editing and management (daily)
3. Five9 administrator management and control (daily)
4. Five9 softphone management and set-up (daily)
5. Network set-up, monitoring and control
6. Implemented a low cost network security
7. DNC (Do Not call list) management
8. Prepared the Spanish/Latin script for Latin leads to avoid waste of
leads
9. Handles Telco performance and evaluation on a weekly and monthly
basis
10. Computer Station troubleshooting and repair and monitoring
(daily)
11. Server Station troubleshooting and repair and monitoring(daily)
12. Provide softphone training for agents and new employees
13. Provide daily DNC report and listings to campaign managers and
owners
 14. Provide daily closed account sales report to campaign managers
and owners

TERMINX
Quality Assurance Officer
Filtek Safeway Pest Control UBIX CORP.
Ubix Cpd. Km 21 Sucat Muntinlupa City
February 1999 – August 1999

Milestone
Triggered realization of the intensity of need for closer relationship with
Terminix by Jollibee Foods Corporation through the regular detailed reports I
made regarding cost saving systems on the part of Jollibee and quality
service performance of TERMINIX.

The Manila Southwoods Golf and Country Club

Tee House Attendant/Waiter and Barista
Carmona Cavite
February 2001 – December 2001

Milestone
Improved and strengthened customer patronage by discovering,
documenting ad reporting a long-standing syndicated malpractice by multi
sectoral personnel to the management which immediately gained savings
and profit.

REFERENCES

Mr. Apolonio B. Maleniza II Atty. Thomas Llamas

Executive Director & COO President
National Youth Commission Laguna College Of Business & Arts
4th Floor, Bookman Bldg. Calamba Laguna
373 Quezon Avenue, 1100 Q.C.
+632-749-9401

Ms. Eliza Ranara Mr. Angelbert Aguilar

ComWorks Innovative Contact Solutions
Door No.4 MMCN Bldg. 3rd Floor Trader Square Bldg.
Panganiban Drive, Naga City P. Burgos St. Naga City
Telefax(054)811-8787 bert_jfkcenter@yahoo.com.ph
+639208304610 +639062589745
JASON L. DELA LUNA