Reenergize Change Programs to Escape the Valley of Death

June 15, 2017 Managing Change Blog

By Ivan Hindshaw and Adrian Gruin

The CFO of a consumer products company was frustrated. He had campaigned hard to convince his CEO that he
could help the company boost performance and build a better future if it made the investment to transform the
finance function from a reporting mechanism to a strategic business adviser. A year later, he confided to a
consultant that there was little to show for the effort and momentum was ebbing. He confessed that even he was
having trouble putting time and energy into the effort because of other commitments. But the transformation
remained a very important business and professional goalpotentially his signature achievement in this role.

This CFOs tale of woe is all too common. Similar to many other change programs, the finance transformation was
stuck in the valley of death. As is most common, this transformation program had started with a big bang. When
programs launch, theres a burst of energy as people take on assignments. The energy spreads as the details of the
transformation emerge and people across the organization begin to see how the change can help the company
compete better and give individual employees new ways to shine.

Then comes the valley of death. Nine to 18 months into the program, energy evaporates. People who were initially excited about participating in the
transformation grow tired of the extra work and impatient with the lack of visible results. Enthusiasm gives way to cynicism. When change programs enter
the valley of death, most of them never fully recover: Most either fail outright or deliver only mediocre results (Figure 1).

As we reminded the CFO, however, you can see that the valley of death is really a predictable phenomenon that companies can anticipate and manage.
Indeed, we have developed a specialized response to the valley-of-death problem that we call the Bain Transformation Catalyst.

We use the catalyst to restore lost energy. At its core, every transformation program is a battle for organizational energy. When a change effort is new, senior
leadership commitment is visible and people are excited, the transformation attracts energy. But change itself is disruptive, sapping energy across the
organization. Inevitably, energy starts to flow away from the change effort, and thats when you enter the valley of death.

We begin the reenergizing exercise by looking at the transformation itself to see if the goals and initiatives are still relevant. How have conditions outside the
company changed? How has the companys business changed? One of the first things we do is to get the senior leadership team together and ask them to
recall what got them excited when they launched the transformation a year or more ago. What convinced them to jump into what they knew was going to be
a very difficult undertaking? And do they still have that conviction and ambition?

The second step is to look at the design of the transformation effort to see if thats where the trouble is. How the overall transformation and each of its
initiatives are organized and operated can contribute to energy loss. Is senior leadership still involved and committed? Do initiative teams have adequate
resources? Is the organization identifying key risks and mitigating them? Also, we check to see if initiative teams still have a clear idea of top priorities and if
they are spending time on activities that produce no tangible results. These are major energy drains. Once we finish diagnosing the causes of the energy
crisis, we have three choices: Stay the course, realign, or restart.

Heres how the process worked for a large global consumer products company. When we started the diagnostic, we learned that employees involved with
the transformation were still excited about the original ambition. That was encouraging news. But the effort had bogged down because they were not seeing
results from their efforts, they werent getting the right resources, and they saw that the CFO was not investing his time. Also, we learned that while the
ultimate goal remained clear and compelling, the troops were unclear on the objectives for many of the initiatives on which they were working. They didnt
see how their work connected to making finance a strategic force rather than just a reporting mechanism. So people were just checking the boxes, just
getting it done.

Ultimately, the solution was to realign the transformation effort to make it more focused and agile. The biggest change was to reduce the number of
initiatives by 60% and articulate a clear vision of how each one would contribute to the overall transformation. The company cut down the size of the steering
committee, made executives accountable for results and brought in some new leaders who dedicated their time to the effort and had specific performance
goals. The transformation organization started using smaller teams that worked in sprints on projects that could achieve their goals in a couple of weeks.

In short order, the energy started flowing again. People saw that their work was yielding results. They saw that senior leaders were recommitted and
engagedincluding the CFO. The new leaders remained engaged because they could make decisions more quickly and actually spend less time on the
transformation while having a greater impact. And, at last, the transformation is taking hold: Finance employees have been freed up from routine reporting
tasks and are able to spend more of their time advising their internal clients. The CFO is happy, his team is energized, and the company is getting fresh
ideas on ways to grow profitably. The valley of death is all but forgotten.

Ivan Hindshaw is a partner in Bain & Company's Los Angeles office, and he leads Bain's Results Delivery and Consumer Products practices. Adrian Gruin
is a New York-based principal in the Results Delivery practice.