Resource Competence Criteria for ZED Trainings

1. ZED Industry Sectors

The ZED Maturity Model is applicable for the following sectors of manufacturing
industry as per the sector (with NIC code) list available on website link
http://udyogaadhaar.gov.in/UA/UAMRegistration.aspx:
NIC Sector NIC Sector NIC Sector

Code Code Code

01 Crop and animal 16 Manufacture of 30 Manufacture of other

production, hunting wood and products transport equipment
and related service of wood and cork,
activities except furniture;
manufacture of
articles of straw
and plaiting
materials

02 Forestry and 17 Manufacture of 31 Manufacture of

logging paper and paper furniture
products

03 Fishing and 18 Printing and 32 Other manufacturing

aquaculture reproduction of
recorded media

05 Mining of coal and 19 Manufacture of 33 Repair and installation

lignite coke and refined of machinery and
petroleum equipment
products

06 Extraction of crude 20 Manufacture of 35 Electricity, gas, steam

petroleum and chemicals and and air conditioning
natural gas chemical products supply

07 Mining of metal 21 Manufacture of 36 Water collection,

ores pharmaceuticals, treatment and supply
medicinal chemical
and botanical
products

08 Other mining and 22 Manufacture of 37 Sewerage

quarrying rubber and plastics
products

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NIC Sector NIC Sector NIC Sector

Code Code Code

09 Mining support 23 Manufacture of 38 Waste collection,

service activities other non-metallic treatment and disposal
mineral products activities; materials
recovery

10 Manufacture of 24 Manufacture of 39 Remediation activities

food products basic metals and other waste
management Services

11 Manufacture of 25 Manufacture of 41 Construction of

beverages fabricated metal buildings
products, except
machinery and
equipment

12 Manufacture of 26 Manufacture of 42 Civil engineering

tobacco products computer,
electronic and
optical products

13 Manufacture of 27 Manufacture of 43 Specialized

textiles electrical construction activities
equipment

14 Manufacture of 28 Manufacture of
wearing apparel machinery and
equipment n.e.c.

15 Manufacture of 29 Manufacture of
leather and related motor vehicles,
products trailers and semi-
trailers

2. Education
Resources are either Graduate in Engineering or equivalent/ Master in Science.

3. Technical Skills:
To qualify as a ZED Assessor/ Consultant/Master trainer the resource should have
competency in at least 1 mandatory (QMS or Environment Management System) and
4 optional out of the following technical skills:

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 Mandatory skill
Optional skill
Technical
# Area of Knowledge /Expertise
Skill
Quality Management System: Experience in design, implementing, auditing,
1 QMS maintaining and improving QMS. Including Maturity model implementation
and assessment expertise.

Environment Management System: Expertize of implementing, maintaining,

Environment auditing and improving EMS. Aspects & Impacts Analysis and Environment
2
Management Initiative implementation. Natural Resource Management (NRM)
techniques.Maintenence of environment /NRM equipment.

Best Business Practices: Balanced Score Card, Periodic Management

Review, Cross Functional Practices for NPD, Waste Reduction,
Best Business
3 Improvement initiatives and customer complaints etc.
Practices
Maintenance planning/Autonomous maintenance/Improvement in
MTTR/MTBR etc.

Best Manufacturing Practices : Knowhow of best business practices like

Best
Lean Six Sigma / TPS, TQM, TPM, FMEA, SPC, MSA, NPD (APQP &
4 Manufacturing
PPAP), Producing Zero Defect, Pokayoke / mistake proofing, Product and
Practice
Process Validation Methodologies etc.

Supplier Supplier initial evaluation / assessment, feedback and continual

5
Management development monitoring expertise in manufacturing domain.

Manufacturing
Know how, control and improvement expertise of different manufacturing
6 Processes
processes.
Knowledge
Hands on experience in diagnostic / gap analysis study to identify scope of
Gap Analysis & improvement and roadmap preparation and facilitation for implementation.
7 Roadmap for Problem Solving (In-house Rejection, Customer Line / Field & Warranty
improvement Rejection, Customer complaints), Contingency Planning and Continual
Improvement.

Energy Energy management and energy saving techniques : Implementation,

8
Management auditing and improving energy efficient techniques

Intellectual Property Rights: Safe guarding innovation & Creativity

9 IPR
(Trademark, Patents, Copyright etc.)

Human Resource Development, Competency Mapping, TNI, OJT,

10 HRM
Multiskilling, Employee Engagement Techniques experience

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 Technical
# Area of Knowledge /Expertise
Skill
Supply Chain Management, Material Management, Inventory Management,
Supply Chain
11 JIT, Material Movement, Storage, Traceability, Packaging and Delivery
Management
management. Disposal after use.
Finance
12 Financial Management, MSME Financial Matrix System
Management
Certifications/Training course(s) should be recognized by the industry (and its
stakeholders) as being appropriate and relevant. The applicants are required to
provide their appropriate training certificates along with their resumes.

4. Soft Skills
To qualify as a ZED Assessor/ Consultant/Master trainer the resource should have
the following soft skills:
Category Specific
Oral communication skills
Written communication skills
Data interpretation & analysis skills
Ability to comprehend collated and tabulated information, and detect
trends and patterns
Planning assessments based on audit / time resources
Assessor
Ability to ask logical, sequential probing questions in an assessment
situation
Ability to unambiguously conclude on maturity status through logical
audit trails and synthesis of information collected
Ability to handle IT tools used for assessments

Proficiency in Oral communication skills

Proficiency in Written communication
Ability to conduct Gap analysis against maturity criteria and
unambiguously conclude on maturity status through logical synthesis
of information collected
Consultant Data generation, collation, interpretation & analysis skills
Ability to detect trends and patterns
Training and coaching, presentation skills
Ability to to pursue process flow and devise / develop monitoring
methods and tools based on internal / external context

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 Category Specific
Proficiency in Oral presentation skills. Ability to clearly explain concepts
with examples in a training class
Proficiency in written communication skills
Ability to plan / devise training courses with learning objectives and
corresponding session plans
Ability to devise training content - power points, handouts, reading
Master materials, case studies
Trainer Skills to handle trainees in small group trainings (upto 25 trainees),
including managing syndicate sessions
Ability to evaluate trainees through extent of engagement,
participation, clarity of understanding
Ability to evaluate descriptive responses in examinations
Ability to manage training time as per training plan
Proficiency in use of audio visual aids.

5. Working Experience
To qualify as a ZED Assessor/ Consultant/Master trainer the resource should have
the following work experience:
Category General Specific
Minimum 5 years of full-time Participated in at least one maturity
work experience, including at assessment model assessment or one
least two years of work in the complete ZED on-site assessment as
relevant ZED industry sector in an observer. Assessor having any
appropriate activities maturity model assessment experience
with ZED Assessor Training may be
Or considered suitable for onsite
Assessor
assessment.
50 man-days of
consulting/certification
auditing/maturity model
assessment/accreditation
assessment experience in any of
the ZED relevant sectors.

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 Category General
Minimum 10 years of
experience in large/ medium/
small scale industry
Consultant
At least 15 years of overall work
experience, including
at least three years of work in
the relevant ZED industry sector
in appropriate activities
Master OR
Trainer
30 man-days of
consulting/certification
auditing/maturity model
assessment/accreditation
assessment experience in any of
the ZED industry sectors.
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Specific
a) 5 years of experience in ZED
relevant industry sectors or with
industry for documentation,
implementation and auditing/assessing,
consulting the organisation(s) in
minimum any one area of lean, six
sigma, quality maturity models,
management system(s) in ZED
intensive activities (understanding of
ZED).
b) Completed minimum 5
consultancies/ assessments of Lean/
six sigma/ quality maturity model /
implementation
OR
Completed 10 QMS/EnMS/FSMS
/OHSAS/FSMS or any other
assessments in ZED relevant industry
sectors as
3rd party Lead Assessor or as assessor
of empanelment organisation.
OR
Implemented, conducted internal
audits, faced 3rd party assessments as
auditee in the above area for three
years while working with project
proponent
Five years of Training Experience (of
the total Work Experience)
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 6. Training Experience
To qualify as a ZED Assessor/ Consultant/Master trainer the resource should have
underwent following respective trainings as appropriate to their role:
Category General
Assessor
Shall be trained in a recognized maturity
model assessment /consulting/
implementing like CMM/CII-EXIM
Company Bank Award/ EFQM/ Baldrige
Award /Any other Maturity Assessment
Consultant Model (Tata, NTPC, BHEL, etc) or trained
in auditing/inspection as per ISO 17020/
ISO 17021/19011 requirements
Master
Trainer
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ZED Specific
The Rating Agency shall
ensure that Assessors have
successfully completed the 5
days ZED Assessor Training
approved under the ZED
Certification Scheme.
Successfully completed the 5
days ZED Consultant Training
program approved under the
ZED Certification Scheme.
Successfully completed the 5
days ZED Master Trainer
Training approved under the
ZED Certification Scheme.
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