Professional Documents
Culture Documents
2 METHODOLOGY
About the Survey and Respondents
5 1. L EARN TO FIND
THE RIGHT BALANCE
Balanced Fraud Management
Calls For Optimized Fraud Operations
11 2. LEARN TO RECOGNIZE
YOUR CUSTOMERS BEHAVIOR
Optimizing Fraud Management
For Genuine Customers
27 4. L EARN TO ACT
SMART ON THE MOVE
Optimizing Fraud Management
Across Multiple Channels
35 5. L EARN TO LIVE
WITHOUT BORDERS
Managing Fraud Internationally
40 CONCLUSION
INTRODUCTION: THE BALANCING ACT OF FRAUD MANAGEMENT
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1
CyberSource, The Balancing Act, 2016 UK eCommerce Fraud Report
2
CyberSource, Annual Fraud Benchmark Report: A Balancing Act, North America Edition 2016
The survey was carried out in January and Given the complexity of the fraud management
February 2016 in conjunction with Vanson balancing act, the report also discusses fraud
Bourne, a leading independent specialist screening and prevention techniques available
in market research for the technology sector. to help you respond to risk and fraud threats
and get the balance right.
Based on the results of that survey, this report
the first CyberSource report on eCommerce
fraud management in the Middle East and Africa
summarizes the key findings.
Egypt
Bahrain
Qatar
Nigeria Kenya
Saudia Arabia
United
Arab Emirates Mauritius
South Africa
Telecom 9% 11% 9% 5%
For the purposes of the survey, our eCommerce For comparison, respondents were also asked
definition includes orders placed via webstore, to provide their estimated point of sale (POS)
mobile, tablet and telephone. Specific questions revenue. Broadly speaking, eCommerce revenues
related to mCommerce include orders placed via equate to approximately half of POS revenues
mobile and tablet devices only. across the region.
Non-card payment methods include cash However, there are variations per subregion:
on delivery, bank transfers, digital wallets Just 60% of Middle Eastern respondents accept
and PayPal. 74% of respondents say their non-card payment types, but are rigorous about
businesses accept non-card payment types, screening them: only 5% say they screen none
but only just over half screen all non-card of these transactions.
payment types for fraud. 76% of African respondents (excluding South
Africa) accept non-card payment types, but half
of those who accept them say they screen none
of these transactions.
74% of respondents
accept non-card
payment methods.
Middle East South Africa Rest of Africa
60% 83% 76%
No 16% 5% 8% 50%
FRAUD ITSELF IS UNDER CONTROL BUT THE BALANCE ISNT YET RIGHT
Overall, losing revenue to fraud is ranked fourth Respondents top concern is the risk of losing
out of six challenges asked about; for respondents business by turning away too many genuine
in the Middle East, its the challenge of least customers when trying to detect fraud (50%).
concern. This suggests that most respondents This shows a concern with avoiding over-zealous
feel they are reasonably well in control of the fraud management efforts which can hinder
traditional centerpiece of fraud management revenue-generation efforts.
minimizing fraud losses. Thats a similar finding Other top concerns among respondents are:
to our UK survey3, in which respondents indicated Spending too much time manually reviewing
that losing revenue to fraud was fifth out of the too many orders (44%).
same six challenges. Being unable to accurately measure fraud
rates/metrics by sales channel (43%), showing
a focus on the omni-channel environment.
These are the same as the top three concerns
revealed by our UK survey3 (albeit in a slightly
different order).
For respondents in Africa (excluding South
Africa), however, the picture is somewhat
different. Dependence on in-house fraud systems
straining IT resources is their joint top concern
(alongside losing business by turning away too
many good customers); while manual review
is the challenge theyre least concerned about.
3
CyberSource, The Balancing Act, 2016 UK eCommerce Fraud Report
50%
Losing business by turning away too many
good customers when trying to detect fraud
44%
Spending too much time manually
reviewing too many orders
43%
Inability to accurately measure fraud rates/metrics
by sales channel (causing operational inefficiency)
Middle East South Africa Rest of Africa
43% 44% 40%
37%
Too much revenue being lost to fraud
Middle East South Africa Rest of Africa
23% 47% 40%
31%
Dependence on in-house fraud systems
straining IT resources
The survey results indicate that respondents Respondents from Africa, including South
are focused on optimizing fraud operations over Africa, are also keen to improve chargeback
the next 12 months, in order to do more than management efficiency; while respondents from
simply achieve low overall fraud rates. the Middle East also want to improve process
In particular, they want to: analytics and fraud management by channel.
Minimize the risk of turning away good
customers, especially by improving
automated detection accuracy.
Be more efficient, especially with regard
to manual review.
Base Total 100. Fig 3. Priority Areas for Improvement Over The Next 12 Months
Middle East 35.
South Africa 44.
Rest of Africa 21.
Respondents could 28% 68%
choose 14 priorities Outsourcing portions of the Improving automated detection
from 6 options. review/screening operation and sorting accuracy
Excludes dont know responses. Middle East South Africa Rest of Africa Middle East South Africa Rest of Africa
17% 39% 24% 63% 77% 57%
37%
Better managing cross/
omni-channel fraud
Middle East South Africa Rest of Africa
37% 39% 33%
55%
Streamlining manual review
tasks and workflow
Middle East South Africa Rest of Africa
51% 57% 57%
41%
Improving process analytics
Middle East South Africa Rest of Africa
49% 36% 38%
42%
Improving chargeback management efficiency
Middle East South Africa Rest of Africa
31% 48% 48%
2016 eCommerce Fraud Report: Middle East and Africa Edition 8
Learn to Find the Right Balance
IN THE SPOTLIGHT
HOW MUCH IS BEING LOST TO FRAUD?
Overall, respondents average (mean) estimates of the percentage of their annual revenue lost to
eCommerce fraud over the previous year were broadly similar in the Middle East and South Africa
(between 5% and 6%), but higher in other African countries (over 9%).
Base Total 71. Fig 4. Percentage of Annual Revenue Lost to eCommerce Payment Fraud
Middle East 24.
6.27%
South Africa 32.
Rest of Africa 15. Total average
Excludes dont know responses.
Middle East South Africa Rest of Africa
5.01% 5.75% 9.40%
100
0 9%
10 19%
20 29%
30 39%
40 49%
50 59%
60 69%
70 79%
80 89%
90-99%
100%
80
60
% of Respondents
Total
Middle East
South Africa
Rest of Africa
40
20
0
% of Annual Revenue Lost
Base Total 102. Fig 5. Elements Included When Estimating the Total Cost of eCommerce Fraud
Middle East 35.
South Africa 46.
Rest of Africa 21.
Respondents could select
as many factors as apply. 76% Middle East
80%
South Africa
78%
Rest of Africa
67%
All respondents. Cost of lost goods/services
47%
Middle East South Africa Rest of Africa
54% 48% 33%
Shipping and other order fulfillment costs
30%
Middle East South Africa Rest of Africa
37% 26% 29%
Order review and other risk management costs
1%
Middle East South Africa Rest of Africa
0% 0% 5%
Other costs
Businesses are generally unhappy with high Why good orders get rejected
order rejection rates because they know this Genuine orders may be rejected if the fraud
usually reflects that good customers are being rules being applied in a particular channel
turned away along with fraudsters. arent tailored to typical behavior in that
channel. (See the section Learn to Act Smart
on the Move).
One of the trends identified by our Managed Risk
Analysts is that every year, fraudsters get better
at looking like genuine customers, making it
harder to distinguish between a good and a bad
order. (See Increase Your Toolkit to Combat Clean
Fraud Learn Zone).
On average, respondents
rejected 8.13% of
eCommerce orders, due
to suspicion of fraud.
Middle East South Africa Rest of Africa
5.10% 8.98% 11.33%
On average, respondents
believed that 10.87%
of rejected orders were
in fact valid.
Middle East South Africa Rest of Africa
3.12% 16.61% 13%
Respondents are concerned about many different Both of these fraud risks involve fraudsters
types of fraud attacks and risks. Overall, the top possessing enough information to impersonate
two concerns are account takeover and clean genuine customers convincingly. If businesses
fraud, with 94% of respondents very or somewhat cant distinguish fraudsters from genuine
concerned about both of them. These are the customers, they may struggle to maximize
same top concerns as respondents to our UK genuine revenue while minimizing fraud losses.
survey expressed4.
4
89%
Friendly fraud
85%
5 Fraud on orders placed using alternative payment methods
6 85%
Fraud on mobile devices
83%
7 Low average ticket fraud
80%
8 Reselling physical or digital goods/services
79%
9 Cross border fraud
10
78%
Reshipping
94% of respondents are very or somewhat concerned monitor, challenge or block account actions based on
about account takeover, and 82% say that the effect on rules relating to account creation, login and updates.
their business of account takeover is very or somewhat
2. You should be able to factor in data relating to
signicant, compared to other types of fraud attacks.
usernames, passwords, addresses and devices used.
Online fraud management traditionally happens only
3. Ideally you also want to be able to take into account
in relation to payment, but fraud perpetrated through
cross-merchant data, and use account takeover decisions
account takeover could potentially be prevented by
to inform your rules for payment fraud detection.
detecting suspicious account activity before any
purchase is attempted. Account takeover screening could be particularly valuable
for any business running a loyalty program. This is
To do this, look for a fraud system or service that supports
especially true in the travel industry, where trillions of
account takeover screening as well as payment fraud
loyalty points or miles worth more than $200 billion are as
management:
yet unredeemed by the genuine customers whove earned
1. Just as you build rules that govern acceptance, review them, making them a valuable target for fraudsters5.
and rejection of purchases, so you should be able to allow,
4
CyberSource, The Balancing Act, 2016 UK eCommerce Fraud Report
5
Skift, Loyalty Program Fraud Can Cost Travelers and Providers a Fortune, Nov 2014
Facing increasingly sophisticated fraudsters Our surveys of other geographies show that
better armed with clean data, fraud management more fraud detection tools are used by more
teams also need to step up in sophistication, than half of respondents:
using new tools and techniques to distinguish UK survey6
good orders from bad. Five of 21 fraud detection tools, including
CVN, Payer Authentication and customer
Our survey suggests this isnt happening quickly
order history, are used by more than half
enough in all parts of the region. Overall, only
of respondents.
three of 19 fraud detection tools are used by
North American survey7
more than half our respondents:
Nine of 21 tools, including CVN and customer
CVN (Card Verification Number)
order history, are used by more than half
Payer Authentication
our respondents.
Customer order history
*Other (please specify): Commerce developer; Google; Own app; SMS verication; Via phone calls; Visa
6
CyberSource, The Balancing Act, 2016 UK eCommerce Fraud Report
7
CyberSource, Annual Fraud Benchmark Report: A Balancing Act, North America Edition 2016
Middle East
Just two toolsCVN and customer order In the United Arab Emirates
historyare used by more than half our CVN, Payer Authentication, device fingerprinting
respondents. (Theyre also two of the tools and multi-merchant data are used by more
a small percentage of respondents stopped than half of respondents.
using over the previous 12 months). More than half of respondents plan to add
AVS, social networking sites, two-factor phone
In Saudi Arabia
authentication, in-house negative lists, order
Three tools are used by more than half
velocity monitoring and IP geolocation over
of respondents: AVS, whitelists and
the next 12 months.
customer order history.
Between 40% and 50% plan to add other
CVN is used by slightly under half of
tools, including Google Maps lookup,
respondents (47%). However, another 47%
customer website behavior/pattern analysis
plan to add it over the coming 12 months.
and multi-merchant data.
More than half of respondents plan
to add Payer Authentication, postal address
validation services, two-factor phone
authentication, company-specific fraud scoring
model, in-house negative lists and order velocity
monitoring over the next 12 months.
Between 40% and 50% plan to add other
tools, including multi-merchant data and
device fingerprinting.
South Africa
2In-house negative lists are used by more than 246% dont use, and have no plans to add,
half of respondents in addition to CVN, Payer two-factor phone authentication, and 2%
Authentication and customer order history. stopped using it over the past 12 months.
2The position on AVS appears mixed: 48% 233% of respondents dont use or plan to add
use it, 33% plan to add it over the next 12 device fingerprinting; and 9% of respondents
months, and 20% neither use nor plan to add it. stopped using it over the past 12 months.
Rest of Africa
Use of fraud detection tools is generally lower AVS, two-factor phone authentication,
than among respondents from South Africa multi-merchant data, device fingerprinting
and the Middle East. and IP geolocation are among the tools more
than half say they dont use, and have no plans
CVN, customer order history, and order velocity
to add over the coming year.
monitoring are the most heavily used tools
with, respectively 67%, 57% and 48% of
respondents saying they use them.
Payer Authentication currently has a fairly low
usage rate among respondents29%which
is considerably lower than in South Africa and
Middle Eastern countries; but 67% plan to add
it over the next 12 months.
Validation services CVN (Card Verification NumberCVC2, CVV2, CID, etc.) 69% 62% 66% 86%
Payer Authentication (3-D Secure): Verified by Visa/
57% 35% 71% 50%
MasterCard SecureCode/American Express SafeKey
Address Verification Service (AVS) 54% 64% 45% 60%
Telephone number verification/reverse lookup 33% 36% 32% 33%
Google Maps lookup 25% 36% 19% 25%
Postal address validation services 21% 30% 6% 50%
Social networking sites 16% 0% 24% 20%
Two factor phone authentication (e.g. Telesign) 13% 25% 0% 25%
Your proprietary Fraud scoring modelcompany specific 38% 33% 33% 60%
data/customer history
Customer order history 37% 44% 34% 33%
Positive lists/whitelists 28% 40% 18% 33%
Customer website behavior/pattern analysis 24% 29% 26% 0%
Negative lists/backlists (in-house lists) 23% 17% 29% 13%
Order velocity monitoring 14% 17% 7% 20%
Multi-merchant Multi-merchant purchase velocity/identity morphing models 28% 33% 20% 50%
data/purchase history
Shared negative listsshared hotlists 25% 44% 21% 0%
Purchase device tracing IP geolocation information (country, city, etc.) 29% 33% 28% 20%
Device fingerprinting 23% 41% 0% 25%
Respondents from the Middle East and Africa rate Payer Authentication (3-D Secure) as one of the
most effective tools used to assess eCommerce fraud risk. This may be because its unique among
fraud management tools in providing a liability shift for those who use it.
Despite its popularity in the region, our There are some variations by subregion, however:
respondents indicated there are some In the Middle East, cart abandonment is the
concerns around 3-D Secure. Overall, second top concern (46%).
customer friction is the top concern (49%) In South Africa, limited control (49%) is of
the same top concern as our UK survey8 more concern than customer friction (42%).
revealed. This is followed by limited control Elsewhere in Africa, lack of optimization for
(40%) and cart abandonment (35%). mobiles is the second top concern (38%).
8
CyberSource, The Balancing Act, 2016 UK eCommerce Fraud Report
49%
Consumer friction/
poor customer experience
40%
Limited control with how I can authenticate
Middle East South Africa Rest of Africa
34% 49% 29%
35%
Cart abandonment
Middle East South Africa Rest of Africa
46% 33% 19%
33%
Not optimized for mobiles
Middle East South Africa Rest of Africa
34% 29% 38%
33%
Reliability*
Middle East
34%
South Africa
36%
Rest of Africa
24% 10%
I have no concerns
Middle East South Africa Rest of Africa
3% 9% 24%
e.g. latency related to some issuing banks or ACS (Access Control Server) providers
*
9.17%
Rest of Africa 20.
Excludes dont know responses. Total average
Decrease 30 39%
Decrease 40 49%
Decrease 50 59%
Decrease 60 69%
Decrease 70 79%
Decrease 80 89%
Decrease 90 100%
Increase 90 100%
Increase 80 89%
Increase 70 79%
Increase 60 69%
Increase 50 59%
Increase 40 49%
Increase 30 39%
Increase 20 29%
Increase 10 19%
Increase 1 9%
Decrease 1 9%
Decrease 10 19%
Decrease 20 29%
50
40
30
20
Total
% of Respondents
Middle East 10
No change
South Africa
Rest of Africa
0
Changes Over the Next 12 Months
14.67% of orders.
Middle East South Africa Rest of Africa
6.26% 19.28% 18.57%
Whether a business reviews a few or many orders, The majority are either accepting or rejecting the
the average accept/reject ratio after manual review majority of orders they reviewalmost half (44%)
should be as close to 50:50 as possible. (See are rejecting >80% of the orders they review and
Working Towards a 50:50 Ratio Learn Zone.) 20% are accepting >80%.
Only 18% of respondents doing manual reviews Both are a strong sign that a business is reviewing
are accepting 40-59% of those orders, giving more than it needs to and could reduce review
them close to a 50:50 accept/reject ratio for through more effective automated screening.
manual review.
Base Total 56. Fig 18. Percentage of Orders Accepted After Manual Review
Middle East 15.
South Africa 28.
Rest of Africa 13. Total average 39.54%
Excludes those whose Middle East South Africa Rest of Africa
organizations do not perform
manual review. 23.26% 41.63% 54%
Excludes dont know responses.
Base Total 102. Fig 19. Number of Automatic Tools Used to Review Fraud
Middle East 35.
South Africa 46.
Rest of Africa 21. On average 7
All respondents. tools are used to review fraud.
40
Middle East South Africa Rest of Africa
7 8 5
30
Total 20
% of Respondents
Middle East
10
South Africa
Rest of Africa
0
0 5 10 15 20
Number of tools
LEARN ZONE MAKING THE CASE FOR AUTOMATION AND MORE EFFICIENT MANUAL REVIEW
If a business has online revenues of $5 million Fraud rate of 6.83%: $341,500 per quarter
per quarter, it could see total annual losses to 8.13% of orders are rejected, value: $406,500
fraud of $1,544,860, calculated as follows: per quarter
11% of those rejected orders are valid: $44,715
Therefore lost revenue per quarter:
$341,500 + $44,715 = $386,215
9
CyberSource, The Balancing Act, 2016 UK eCommerce Fraud Report
eMarketer estimates that just over 606million The internet population in the region is also a
people in the region had at least one mobile mobile-first one: in 2015, 93% of internet users
phone in 2015, with the total set to pass in Lebanon, Qatar, UAE, Saudi Arabia, Tunisia
789million in 2019. and Egypt went online via a mobile phone; just
73% did so via a desktop or laptop computer11.
70% of survey respondents are ready to take
advantage of the mobile channel by offering
a mobile-optimized website, a mobile app,
or both.
10
eMarketer, http://www.emarketer.com/Article/Smartphones-Tablets-Spread-Across-Middle-East-Africa/1012989
11
eMarketer, http://www.emarketer.com/Article/Internet-Users-Middle-East-Africa-Choose-Mobile-Access/1012695
70% of respondents support the mobile Among respondents who track eCommerce
channelmore than in either the UK (59%)12 revenue for their mobile apps, the average
or North America (52%)13. eCommerce revenues from orders submitted
Among respondents who track eCommerce that way is almost 23%.
revenues for their mobile-optimized websites,
the average eCommerce revenue from orders
submitted that way is almost 31%.
Looking more closely at the mobile channel, In the Middle East and South Africa more
respondents are more likely to have just a mobile respondents have both than just one or
app than just a mobile-optimized website. the other; elsewhere in Africa none of our
respondents has both.
12
CyberSource, The Balancing Act, 2016 UK eCommerce Fraud Report
13
CyberSource, Annual Fraud Benchmark Report: A Balancing Act, North America Edition 2016
23% 19%
Mobile app (without mobile-optimized website) Mobile-optimized website (without mobile app)
Middle East South Africa Rest of Africa Middle East South Africa Rest of Africa
23% 17% 33% 14% 17% 29%
28% 30%
Both mobile app and mobile-optimized website Neither mobile app nor mobile-optimized website
Middle East South Africa Rest of Africa Middle East South Africa Rest of Africa
46% 28% 0% 17% 37% 38%
30.74%
40 49% 8% 6% 13% 0%
On average 50 59% 8% 17% 0% 0%
of respondents eCommerce revenue 60 69% 5% 6% 0% 20%
comes from mobile-optimized websites. 70 79% 5% 0% 13% 0%
80 89% 0% 0% 0% 0%
Middle East South Africa Rest of Africa
31% 29.23% 36% 90 99% 0% 0% 0% 0%
100% 0% 0% 0% 0%
Average (mean) 30.74% 31% 29.23% 36%
Base Total 39. Fig 19. Percentage of eCommerce Revenues from Mobile App
Middle East 16.
South Africa 16.
Rest of Africa 7.
Respondents whose organization
has a mobile app. Total Middle East South Africa Rest of Africa
Excludes dont know responses. 0 9% 13% 13% 19% 0%
10 19% 18% 19% 13% 29%
20 29% 18% 19% 19% 14%
30 39% 15% 19% 19% 0%
On average 22.79% 40 49% 5% 13% 0% 0%
Fortunately many of our respondents realize this: Although the overall picture indicates a high level
75% track fraud through their online store; of tracking for payment fraud by order channel,
70% track it through their mobile-optimized respondents from the Middle East and South Africa
website; 57% track it through their mobile app; are generally more likely to track payment fraud
and 50% through kiosks. Fraud tracking drops than respondents from other African countries.
below 50% for the MOTO (mail order/telephone In these countries, the only channels in which
order) channel and in-store. payment fraud is tracked are online stores
(40%) and mobile-optimized websites (100%);
and 45% of respondents dont track fraud
by order channel at all.
Base Total 97. Fig 20. Order Channels Tracked for Payment Fraud
Middle East 34.
South Africa 43.
Rest of Africa 20.
75%
Respondents only saw answers Middle East South Africa Rest of Africa
previously selected (Figure 16).
Excludes dont know responses.
85% 84% 40%
Webstore
or online store
eCommerce and mCommerce offer different The rapid growth of the mobile channel14 in the
data for fraud management (or the same data region indicates that it merits particular attention.
is less or more useful); and fraudsters may use The more revenue that comes via the mobile
different tactics in each channel. Equally, genuine channel, the less you want to risk sub-optimal
customer behavior differs in different channels. fraud management endangering that revenue.
A big part of the challenge around optimizing
fraud management is to ensure you dont turn
away good orders by ignoring this.
14
eMarketer, http://www.emarketer.com/Article/Smartphones-Tablets-Spread-Across-Middle-East-Africa/1012989
78% of respondents
use the same
combination
of existing eCommerce
fraud tools.
Middle East South Africa Rest of Africa
78% 88% 40%
15
CyberSource, The Balancing Act, 2016 UK eCommerce Fraud Report
16
CyberSource, Annual Fraud Benchmark Report: A Balancing Act, North America Edition 2016
1 9% 4% 6% 2% 5%
10 19% 7% 3% 11% 5%
Base Total 86. Fig 23. Plans to Accept Orders from New Geographical Markets
Middle East 33.
in the Next 12 Months
South Africa 34.
Rest of Africa 19.
Excludes dont know responses.
Middle East 79%
78% of respondents
plan to accept orders South Africa 85%
Middle East
Of Middle Eastern respondents who accept At least a quarter of respondents accept
cross-border orders, at least half accept orders orders from the following countries outside
from other countries in the region: the Middle East:
South Africa
Of South African respondents who accept cross- At least a third accept orders from the following
border orders, at least a quarter accept orders countries outside Africa:
from other African countries:
Rest of Africa
Of respondents who accept orders from outside At least a third of respondents accept orders from
their home country, more than half do so from: the following countries outside Africa:
Kuwait (43%)
US (43%)
Base Total 83. Fig 24. Significance of Fraud Risk When Deciding to Accept eCommerce
Middle East 31.
Orders from New Markets
South Africa 38.
Rest of Africa 14.
Excludes respondents
whose organizations neither
accept nor plan to accept
cross-border orders.
Excludes dont know responses.
49% 47% 2% 0% 1%
Critical Somewhat Neither important Somewhat Not a
important nor unimportant unimportant consideration
Middle East Middle East Middle East Middle East Middle East
29% 68% 0% 0% 3%
South Africa South Africa South Africa South Africa South Africa
66% 29% 5% 0% 0%
Rest of Africa Rest of Africa Rest of Africa Rest of Africa Rest of Africa
50% 50% 0% 0% 0%
Of respondents surveyed, 37% ranked losing Automated fraud screening can be effective and
too much revenue to fraud as one of their top efficient, unless it identifies too many genuine
concerns, but placed it fourth out of a possible customers as fraudsterswhich can lead to our
six options. This suggests that fraud management respondents top concern: losing business by
is not just about reducing losses from fraud: this turning away good customers when trying
activity needs to be balanced against the cost to detect fraud. But too much manual review
to do so, and the effect on genuine business. can be costly and time consumingour
respondents second highest concern.
Plainly, fraud management is a challenging
balancing act, and one thats occurring in
an increasingly complex and competitive
eCommerce market.
As this report has shown, the challenges of fraud Through these approaches and tools, businesses
management are often addressable. It is possible can find and maintain a better balance in fraud
to reduce fraud losses, operational costs and false managementreducing risk and cost, and
positives all at the same time. actively supporting revenue growth.
Optimized Fraud Management:
Uses a diverse range of toolsfrom account
screening to device fingerprinting, from
customer order history to Rules-Based Payer
Authenticationto better distinguish between
genuine and fraudulent customers.
Integrates manual review and rule-setting
to achieve a near 50:50 accept/reject ratio
on manual review for maximum efficiency.
Gives reviewers sophisticated case management
tools to improve their efficiency.
Avoids hidden vulnerabilities by working
across multiple channels while also allowing
for strategies tailored to each channel.
Integrates local knowledge and geography-
specific rules to help reduce the risks associated
with accepting international orders.
MEA@CYBERSOURCE.COM
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