Many organizations claim that using project management provides advantages, such as

________ .
a. Higher profit margins
b. Shorter development times
c. Improved customer relations
d. All of the above - d. all of the above

According to the Project Management Institute, a(n) ________ is a temporary endeavor

undertaken to create a unique product, service, or result.
a. Product
b. Operation
c. Project
d. Program - c. project

If the vice president of sales initiates a project to improve direct product sales using the
Internet, he or she might be the ________ .
a. Project sponsor
b. Project manager
c. Program manager
d. Project Management Professional (PMP) - a. project sponsor

To create a successful project, a project manager must consider scope, time, and cost
and balance these often-competing goals. This is sometimes referred to in project
management as the ________ .
a. Project portfolio
b. Triple constraint
c. Quadruple constraint
d. Critical path - b. triple constraint

________ are the people involved in or affected by project activities and include the
project sponsor, project team, support staff, customers, users, suppliers, and even
opponents of the project.
a. Human resource personnel
b. Project managers
c. Program managers
d. Stakeholders - d. stakeholders

Project ________ management involves defining and managing all the work required to
complete the project successfully.
a. Cost
b. Time
c. Scope
d. Quality - c. scope

Project ________ management ensures that the project will satisfy the stated or implied
needs for which it was undertaken.
a. Time
b. Quality
c. Cost
d. Scope - b. quality

Project ________ management involves generating, collecting, disseminating, and

storing project information.
a. Risk
b. Human resource
c. Communication
d. Procurement - c. communication

Project ________ management involves acquiring goods and services for a project from
outside the performing organization.
a. Risk
b. Human resource
c. Communications
d. Procurement - d. procurement

Project ________ management is an overarching function that affects and is affected by

all of the other knowledge areas.
a. Procurement
b. Scope
c. Integration
d. Cost - c. integration

Motivation techniques, empathic listening, team building exercises, resource

histograms, and project management charts are examples of the tools and techniques
project managers can use in project ________ management.
a. Quality
b. Integration
c. Scope
d. Human resources - d. human resources

In many organizations, project managers also support an emerging business strategy of

project ________ management, in which organizations group and manage projects as a
portfolio of investments that contributed to the entire enterprise's success.
a. Scope
b. Integration
c. Portfolio
d. Procurement - c. portfolio

Which of the following helps projects succeed?

a. Executive support
b. Customized software infrastructure
c. Broad scope
d. Flexible basic requirements - a. executive support

Which IT project portfolio category helps transform business?

a. Venture
b. Growth
c. Core
d. Mature - a. venture

Generally, a(n) ________ focuses on long-term goals and big-picture objectives, while
inspiring people to reach those goals.
a. Sponsor
b. Manager
c. Leader
d. Stakeholder - c. leader

Generally, a(n) ________ often deals with the day-to-day details of meeting specific
goals.
a. Sponsor
b. Manager
c. Leader
d. Stakeholder - b. manager

A(n) ________ is a standard format for displaying project schedule information by listing
project activities and their corresponding start and finish dates in a calendar format.
a. Resource histogram
b. Critical path
c. Network diagram
d. Gantt chart - d. gantt chart

Members of the Navy Polaris missile/submarine project first used ________ in 1958 to
help managers model the relationships among project tasks.
a. Resource histograms
b. Critical paths
c. Network diagrams
d. Gantt charts - c. network diagrams

By early 2012, there were roughly how many certified project management
professionals (PMPs)?
a. 380,000
b. 250,000
c. 320,000
d. 435,000 - a. 380,000

Microsoft Project is the most widely used project management software today and is an
example of a ________ tool.
a. High-end
b. Low-end
c. Midrange
d. Diagramming - c. midrange

Change Management Continuum Model - D.R. Conner developed this which describes
key activities that are needed to build commitment for change

decision support system (DSS) - -Employs analytic models to help users:

-Gain insights into a problem situation
-Examine alternative solutions
-Recommend an appropriate course of action

Diffusion of Innovation Theory - developed by E.M. Rogers to explain how a new idea or
product gains acceptance and diffuses (or spreads) through a specific population or
subset of an organization

enterprise IT - information systems that organizations use to define structured

interactions among their own employees and/or with external customers, suppliers, gov't
agencies, and other business partners

enterprise system - to support their operation and planning functions and to enable the
sharing of information across all business functions and all levels of management

group IT - includes information systems that improve communications and support

collaboration among members of a workgroup

information system - enable a firm to meet fundamental objectives, such as increasing

revenue, reducing costs, improving decision making, enhancing customer relationships,
and speeding up its products' time to market

information technology (IT) - includes all tools that capture, store, process, exchange,
and use information

interorganizational information systems - support the flow of data among different

organizations to achieve shared goals

IT infrastructure - an organization's defined set of IT hardware, software, and networks

IT organization - an organization requires a staff or people to plan, implement, operate,

and support IT

online learning system - encompass a number of computer-enhanced learning

techniques

personal IT - information systems that improve the productivity of individual users in

performing stand-alone tasks
section 404 of the Sarbanes Oxley Act - requires that all reports filed with the Securities
and Exchange Commission (SEC) include a statement signed by the CEO and CFO
attesting that the information contained in the reports is accurate

transaction processing system (TPS) - captures data from company transactions and
other key events, and then updates the firm's records, which are maintained in
electronic files or databases

Unified Theory of Acceptance and Use of Technology - identifies four key factors that
directly determine a user's acceptance and usage of IT

Web conferencing - uses IT to conduct meetings or presentations in which participants

are connected via the Internet

wiki - a Web site that allows users to edit and change its content easily and rapidly

1. Which of the following systems support the supply chain processes such as order
processing, inventory management, and purchasing?
a. Enterprise resource planning (ERP)
b. Customer relationship management (CRM)
c. Organizational information system (OIS
d. Product life cycle management (PLM) - a. Enterprise resource planning (ERP)

2. The scope of the project, the data captured, and the usability of new information
technology systems are some of the decisions taken by:
a. software testers.
b. managers.
c. software developers.
d. network administrators - b. managers

3. Which of the following adopter categories is considered as risk takers?

a. Late majority
b. Early majority
c. Laggard
d. Innovator - d. Innovator

4. A _____ captures data from company transactions and other key events, and then
updates the firm's records, which are maintained in electronic files or databases.
a. transaction secured system (TSS)
b. transaction migration system (TMS)
c. transaction processing system (TPS)
d. transaction broadcast system (TBS) - c. transaction processing system (TPS)

5. The _____ explains how a new idea or product gains acceptance and spreads
through a specific population or subset of an organization. correct
a. Change Management Consistent Model
b. Change Management Continuum Model
c. Diffusion of Innovation Theory
d. Unified Theory of Acceptance and Use of Technology - c. Diffusion of Innovation
Theory

6. Which of the following information technologies (IT) include information systems that
improve the productivity of individual users in performing stand-alone tasks?
a. Enterprise IT
b. Personal IT
c. Prototype IT
d. Group IT - b. Personal IT

7. Usefulness, ease of use, management expectations, and facilitating conditions are

the key factors of:
a. the Diffusion of Innovation Theory.
b. the Unified Theory of Acceptance & Use of Technology
c. the Change Management Consistent Model.
d. the Change Management Continuum Model. - b. the unified Theory of Acceptance &
use of Technology

8. The set of information technology (IT) hardware, software, and networks in an

organization is called its _____.
a. IT Hierarchy
b. IT Organization
c. IT Board
d. IT Infrastructure - d. IT Infrastructure

9. Which of the following requires that all reports filed with the Securities and Exchange
Commission (SEC) include a statement signed by the chief executive officer and the
chief financial officer attesting the accuracy of the information provided in the reports?
Correct
a. Section 404 of the Sarbanes-Oxley Act
b. Smooth introduction of information technology
c. Diffusion of innovation Act
d. Smooth adoption of information technology - a. Section 404 of the Sarbanes-Oxley
Act

10. The Change Management Continuum Model, the Unified Theory of Acceptance and
Use of Technology, & the Diffusion of Innovation Theory are the theories that can help:
a. in smooth introduction and adoption of information technology.
b. in ensuring that information technology risks are mitigated.
c. to implement the section 404 of the Sarbanes-Oxley Act
d. to identify appropriate information technology opportunities. - a. in smooth
introduction and adoption of information technology
11. VisualDX provides instant access to concise disease information and high-quality
medical images. This is an example of:
a. word processing system.
b. interorganizational information system.
c. online learning system.
d. decision support system - d. decision support system

12. Positive perception, adoption, and institutionalization are the stages of the _____
phase of the Change Management Continuum Model.
a. Contact
b. Inform
c. Educate
d. Commit - c. Educate

13. Which of the following is a phase of the Change Management Continuum Model?
a. Adopt
b. Inform
c. Initialization
d. Perception - b. Inform

14. A _____ captures data from company transactions and other key events, and then
updates the firm's records, which are maintained in electronic files or databases.
a. transaction secured system (TSS)
b. transaction processing system (TPS)
c. transaction broadcast system (TBS)
d. transaction migration system (TMS - b. transaction processing system (TPS)

15. Data assets must be secured from unwanted intrusion, loss, and alteration. This is
to:
a. ensure the smooth adoption of the systems information technology.
b. ensure the smooth induction of information technology.
c. ensure the smooth mitigation of risks in information technology.
d. ensure the smooth transfer of information technology. - c. ensure the smooth
mitigation of risks in information technology

16. Hypermedia, podcasts, and Webcasts are the techniques used in:
a. decision enabled systems.
b. product lifecycle systems.
c. Online learning systems.
d. transaction processing systems. - c. Online learning systems

17. Which of the following scenarios best describes the compromise of confidential data
regarding organizational plans, products, or services?
a. Employees use corporate email to disseminate sexually explicit material.
b. Employees waste time at work visiting Web sites unrelated to their work.
c. Fire destroys all the physical assets in an organization.
 d. Senior executive loses laptop containing critical data. - d. Senior executive loses
laptop containing critical data

18. What approach should be followed by managers to ensure that information

technology innovations pay off?
a. Holistic
b. Imperialistic
c. Relativistic
d. Linguistic - a. Holistic

19. John, a product manager, decides to adopt to a new strategy to improve the quality
of products served by his company. He also has the additional responsibility of
convincing his team members to use the new strategy. In the context of innovation
adopters, John is an example of a(n):
a. laggard.
b. early majority.
c. late majority.
d. early adopter. - d. early adopter

20. Which of the following supports the flow of data among different organizations to
achieve shared goals?
a. Interorganizational information system
b. Product life cycle management
c. Customer relationship management
d. Enterprise resource planning system - a. Interorganizational information system

Enterprise Resource Planning (ERP) - systems that support supply chain processes,
such as order processing, demand planning, inventory management, and purchasing

customer relationship management (CRM) - systems that support sales, marketing, and
customer service processes

product life cycle management (PLM) - systems that support the processes associated
with the various phases of the life cycle of a product, including sales and marketing,
research and development, concept development, product design, etc

1. Which of the following statements is not true?

a. Managers must lead the effort to define IT strategies and policies that best meet
organizational needs.
b. Managers must lead the effort to decide what IT to invest in and how to use it most
effectively.
c. Two different companies that invest in the same systems using the same vendors are
not guaranteed to end up with identical solutions and use the systems in the same way.
d. Information technology is an area of the business best left to IT professionals and
that managers should avoid. - d. Information technology is an area of the business best
left to IT professionals and that managers should avoid
2. Which of the following is not an appropriate decision for a manager to be involved in
when implementing a new IT solution?
a. Decide the software utilities that will be used to build the system.
b. Decide what information will flow from the system and to whom.
c. Decide the scope of the project.
d. Decide how people will use the system to make a difference. - a. Decide the software
utilities that will be used to build the system

3. A term that stands for an organization's defined set of IT hardware, software, and
networks.
a. Information systems.
b. IT infrastructure.
c. IT assets.
d. Technology foundation - b. IT infrastructure

4. A system that employs analytic models to help users gain insights into a problem
situation, examine alternative solutions, and recommend an appropriate course of
action.
a. Enterprise resource planning system.
b. Group IT.
c. Personal IT.
d. Decision support system. - d. Decision support system

5. A chemical engineer might use this type of system in prototyping and testing a new
manufacturing process for making batches of an industrial cleaning product.
a. Product life cycle management system.
b. Enterprise resource planning system.
c. Decision support system.
d. Interorganizational information system. - a. Product life cycle management system

6. The electronic data interchange of purchase orders, invoices, and receiving reports in
a standard format among business partners is an example of this type of system.
a. Customer relationship management system.
b. Interorganizational information system.
c. Enterprise resource planning system.
d. Transaction processing system. - b. Interorganizational information system

7. Web conferencing is an example of this type of system.

a. Interorganizational information system.
b. Decision support system.
c. Personal IT.
d. Group IT. - d. Group IT

8. Walmart's vendor-managed inventory system used to improve product flow and lower
its store inventories is an example of this type of system.
a. Interorganizational information system.
b. Customer relationship management system.
c. Enterprise resource planning system.
d. Product life cycle management system. - a. Interorganizational information system

9. Better-skilled workers, better teamwork, redesigned processes, and new decision

rights all must be in place when this type of information system "goes live."
a. Decision support system.
b. Group IT.
c. Personal IT.
d. Enterprise IT. - d. Enterprise IT

10. Which of the following is not a critical manager responsibility when it comes to
capturing real benefits from IT?
a. Smoothing the way for its successful introduction & adoption.
b. Identifying appropriate opportunities to apply IT.
c. Mitigating its associated risks.
d. Advocating for specific vendors and IT technologies. - d. Advocating for specific
vendors and IT technologies

11. The four reasons identified by Kotter & Schlesinger for why humans resist change.
a. Misunderstanding, fear of losing employment, diff. assessments of the situation, low
tolerance to change.
b. Misunderstanding, fear of losing employment, different assessments of the situation,
high costs associated w/ change.
c. Parochial self-interest, high costs associated w/ change, low tolerance to change,
fear of losing employment.
d. Different assessments of the situation, low tolerance to change, parochial self-
interest, misunderstanding. - d. Different assessments of the situations, low tolerance to
change, fear of losing employment

12. Identify a model that describes key activities that are needed to build commitment
for change.
a. Theory of Risk Mitigation.
b. Unified Theory of Acceptance and Use of Technology.
c. Change Management Continuum Model.
d. Diffusion of Innovation Theory. - c. Change Management Continuum Model

13. Identify four key factors that directly determine a user's acceptance and usage of IT.
a. Management expectations for its use, facilitating conditions, usefulness, and
sufficient computing power to operate the system.
b. Facilitating conditions, ease of use, usefulness, and management expectations for its
use.
c. Usefulness, management expectations for its use, the existence of an organizational
and technical infrastructure to support the system, and sufficient computing power to
operate the system.
d. Low cost of operation, ease of use, the existence of an organizational and technical
infrastructure to support the system, and usefulness. - b. Facilitating conditions, ease of
use, usefulness, and management expectations for its use

14. The final stage of the change management continuum model.

a. Internalization as people are now highly committed to change b/c it matches their
interests, goals, & values.
b. Adoption as the change has demonstrated a positive impact on the organization.
c. Institutionalization as the change has proven to be durable and has been formally
incorporated into routine operating procedures of the organization.
d. Positive perception as people comprehend the nature and intent of the change and
how they will be affected. - a. Internalization as people are now highly committed to the
change because it matches their interests, goals, and values

15. E. M. Rogers with his Diffusion of Innovation Theory identified these categories of
adopters each with different attitudes toward innovation.
a. Pioneers, technology leaders, early adopters, early majority, late majority, and
technically challenged.
b. Trendsetters, vast majority, and luddites.
c. Innovators, early adopters, early majority, late majority, and laggards.
d. Pacesetters, early adopters, majority, and latecomers. - c. Innovators, early adopters,
early majority, late majority, and laggards

16. Which of the following is not a requirement of Section 404 of the Sarbanes-Oxley
Act?
a. The company must submit to an audit to prove that it has controls in place to ensure
accurate info.
b. A business continuity plan is in place to ensure the ongoing operation of critical
business functions that depend on IT assets.
c. All reports filed w/ Securities & Exchange Commission include a statement signed by
CEO attesting that the info contained in the reports is accurate.
d. All reports filed w/ Securities & Exchange Commission include a statement signed by
the CFO attesting that the info contained in the reports is accurate. - b. A business
continuity plan is in place to ensure the ongoing operation of critical business functions
that depend on IT assets

17. Identify the three phases of the change management continuum model.
a. Internalize, institutionalize, and adopt.
b. Contact, adopt, and internalize.
c. Commit, educate, and inform.
d. Inform, adoption, and institutionalize. - c. Commit, educate, and inform

18. A five-year summary of IT spending averaged over small, medium, and large
organizations across 18 industry sectors shows that organizations typically spend about
this percentage of total revenue on IT.
a. 2.1 percent.
b. Over 6 percent.
c. 4 to 6 percent.
d. 3.5 percent - a. 2.1 percent

19. Which of the following is not a recommended action for managers in regards to their
involvement in IT projects?
a. Do everything possible to reduce the total cost of the project.
b. Get involved in identifying and evaluating potential opportunities to apply IT.
c. Work with appropriate resources to identify and mitigate IT-related risks.
d. Convince stakeholders that measures will be put in place to ensure that sensitive
data stored by the system will be secure. - a. Do everything possible to reduce the total
cost of the project

20. Failure of managers to have the appropriate level of involvement in IT projects has
not led to which of the following results?
a. Space shuttle Challenger disaster.
b. A $100 million dollar student data collection project funded by the Gates foundation
was shut down b/c of concerns over the security of sensitive data.
c. A once promising project for the British Broadcasting Corporation was cancelled w/
nothing to show after expenditure of more than $157 million.
d. Projects duplicating similar efforts in other parts of the government wasted $321
million over a six-year period. - a. Space shuttle Challenger disaster