Supplier Support Management

AIRBUS S.A.S.
31707 BLAGNAC CEDEX, FRANCE
CONCEPT DESIGN GDC
REFERENCE GDCOD-S298/03
NOVEMBER 2003
PRINTED IN FRANCE
AIRBUS S.A.S. 2003
ALL RIGHTS RESERVED
NFF
AN EADS JOINT COMPANY
WITH BAE SYSTEMS No Fault Found policy
The statements made herein do not
constitute an offer. They are based on
A320 Family and A330/A340 Family
the assumptions shown and are
expressed in good faith. Where the
supporting grounds for these
statements are not shown, the Company
will be pleased to explain the basis
thereof. This document is the property
of Airbus and is supplied on the express
condition that it is to be treated as
confidential. No use of reproduction
may be made thereof other than that
expressely authorised.

Customer Services
This is the fourth issue of the Airbus No Fault Found (NFF) Policy

NFF Since the policy introduction in 1994, Airbus

has worked closely with the major avionic
suppliers to further promote data exchange on
this subject.
No Fault Found In our analysis of the NFF cases, the major
concern remains that the aircraft operators do
policy not always report the reasons for removal of
units. The NFF rate will be significantly reduced
by application of the policy by ensuring that
A320 Family and the requested removal substantiation data is
provided.
A330/A340 Family
Airbus is proud of the fact that this policy is the
only NFF reduction procedure in use in the
aerospace industry today.
This policy is also issued as part of the
Suppliers Product Support Agreement as
defined in the GCP2000 (General Conditions of
Purchase).

Supplier Support Management

Ref. AI/SP/921.0320/03 - Nov 2003

1
 No Fault Found policy
Aims and benefits to be achieved from
implementing this policy

The policy applies to Line Replaceable Units (LRUs) returned to the

supplier or to a suppliers authorised repair station.

Reduction of No Fault Found costs for the Airline.

A better understanding of the Centralised Fault Display System

(CFDS) and Centralised Maintenance System (CMS).
Reduced system interrogation times as experience is gained.
This is in conjunction with the revised A320 Trouble Shooting
Manual (TSM), which is in the same format as the A330/A340
document.

A better understanding between all parties and quicker resolutions

of NFF issues will ensue.
The suppliers authorised repair station will contact the operator to
ensure that reasons for removal are understood and to obtain
historic data on the units.
Airbus Supplier Support Management may be involved to make sure all
causes are documented and to facilitate any interface issues with regard
to the application of the NFF policy.

Reduction of unjustified removals will result in optimum utilisation of

spares.

Improvement of the TSM procedures through correlation of common

NFF removals.

Time to identify rogue LRUs will be reduced through analysis of

historic records.

This policy is based on the minimum supporting data required to

substantiate an unscheduled removal. In developing the policy Airbus has
given careful consideration to operational restrictions.

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No Fault Found policy
The success of the policy is dependent on each party fulfilling the
specific requirements in terms of reporting and tracking the relevant
information as defined below.

Suppliers responsibility

The supplier is responsible for keeping historic data by serial number of all
units. These files should not only contain data on a LRU warranty aspects
but also on the total repair history, reasons for removal, testing, NFF,
modification standard and all the work performed on the LRU.

In taking the leadership of the removal analysis, the supplier or suppliers

authorised repair station will contact the operator to obtain any information
associated with the LRU removal required to complete the LRU history.

Operators responsibility

The application of the policy along with an adequate operator involvement in

trouble shooting will significantly lower the number of NFF cases.

The operator will provide the minimum data for removal substantiation.
The removal data are:

The initiating Pilot Report (PIREP) and/or Maintenance Report

(MAREP) and Post Flight Report (PFR) and

The BITE/Trouble Shooting Data (TSD) printout as applicable

or
The failure results of the return to service test procedure (as per
CMM) and historic data of all NFF occurrences at operators facility
(for LRU history files)

This policy presupposes that the Airbus operational - Flight Crew Operating
Manual (FCOM) including Operation Engineering bulletins (OEBs) -
and maintenance recommendations are followed.

The operator is requested to include a technical contact on the paperwork.

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 No Fault Found policy

NFF charges

Tests resulting in NFF may be charged whenever:

No supporting data is supplied with the unit

The supporting data does not substantiate the removal
Operator chooses not to provide the substantiating data after the request
of the suppliers repair station.

When no LRU defect is found to be the origin of a fault message, the cause
will be clarified between the supplier and Airbus. The supplier will open a
specific file for these cases.

Airbus and the suppliers will not support NFF cases where clear TSM
procedures, in relation to a PFR warning message, provide for correct
system trouble shooting.

Automatic Test Equipment (ATE) at operators facility

The operator shall not be deemed responsible where it is shown that the LRU
test specification is incomplete or incorrect.

The LRU supplier takes responsibility to verify test specifications.

The ATE manufacturer is responsible for translation of test specifications.

Where the LRU test specification published in the CMM is shown to be

correct, the operators selected ATE manufacturer is responsible to clarify NFF
resulting from incorrect implementation. If necessary, Airbus Supplier Support
Management will facilitate for such issues.

4
 Aircraft Return to service

YES PASS
AIRMAN Log entry book Operator test Dump BITE memory
ATE test
bench capability before reset

PFR
NO FAIL
or Keep BITE data
on record for
TSM analysis by supplier
No Fault Found policy

if LRU becomes
Unit sent to Repair at rogue
repair station operators
BITE test required shop
by TSM Constitute
supporting data
PASS if no TSD available

5
Test NFF
NO Fault confirmed YES FAIL
BITE
by BITE
Retrieve print-out
Procedure - NFF Policy flow chart

TSD sent with Repair Supporting NO Repair station

unit data
contact operator
included

YES
YES
Supporting
TSD Operator supplies
print-out Unscheduled data substantiates
supporting data
sent with unit removal YES removal NO
unit NO

No Test Test Test

charged chargeable chargeable
 No Fault Found policy
Explanation of the flow chart :

Procedure on aircraft

Action is initiated by a cockpit effect or repetitive CFDS fault. A cockpit effect

can be in the form of an ECAM warning or aural call out, or crew observation
leading to log book entry.

Log Book entry

All entries are made by the flight crew (PIREP) or maintenance personnel
(MAREP) into the aircraft log.

Post Flight Report (PFR)

A summary of ECAM warning messages. These are identified and cross

referenced at the time of message occurrence and ATA chapter reference of
the equipment involved. A print is made of the PFR on the on-board
printer OR the PRF is printed from the on-ground maintenance aid
software - AIRMAN.

BITE test

Interrogation of CFDS/CMS to confirm equipment fault in reference to the

PFR warning or log book entry.

Fault confirmed by BITE test

When the fault is confirmed by CFDS the unscheduled removal is supported.

A print is made of the BITE test results and returned with the removed LRU.
The LRU is removed in accordance with TSM procedures and dispatched to
suppliers authorised repair station with supporting data.

In this case the supporting data is the PFR (coming from the
aircraft or from AIRMAN) and/or the logbook and the BITE test
results (where applicable).

Fault not confirmed by BITE test

In the case of intermittent faults, the decision to remove the LRU may be
delayed until time allows deeper trouble shooting. Prior to the LRU removal
the Trouble Shooting Data should be retrieved.

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No Fault Found policy

Trouble Shooting Data (TSD)

Snapshot of system at time of ECAM warning (creation of PFR message).

This allows an analysis of the system and to correctly attribute the failure.
A print is made of the TSD and returned with the removed LRU.

The LRU is removed in accordance with the TSM and dispatched to the
suppliers authorised repair station with the supportive data.
In this case the supporting data is the PFR and TSD.

Procedure in operator shop

Fail Test at Test Bench

If the LRU fails test then it is sent for repair.
If the LRU passes the test it is returned to service.

Unscheduled removal supported by ATE results

The LRU is returned to supplier repair station together with the ATE failure
report. In this case the supporting data is the PFR and the ATE report.

CFDS/CMS print included with LRU

If the PFR plus the BITE Test Results or TSD as applicable or the ATE failure
results are included and demonstrate (in conjunction with TSM) that the
removal is justified, then no testing charges will apply in case of NFF.

If the above data confirm aircraft system fault and if no Airbus Operational or
Maintenance procedure exists to prevent LRU removal, Airbus will warrant
that the aircraft system responsible party supports test charges.

Removals not supported by CFDS/CMS data

The LRU is considered as an unsupported unscheduled removal.

The operator is charged for testing in case of NFF.

7
 No Fault Found policy
Definition of terms

AIRCRAFT MALFUNCTION

UNSCHEDULED REMOVAL

Known or suspected
malfunction

UNJUSTIFIED REMOVAL JUSTIFIED REMOVAL

Failure found whether or not

No defect of failure found the failure substantiates
the reason for removal

UNCONFIRMED REMOVAL CONFIRMED REMOVAL

No failure which
substantiates Failure found
the reason for removal even substantiating
though another failure the reason for removal
may be found

Applicability

Equipment such as proximity switches, pressure transducers, circuit

breakers, hydraulic, mechanical and engine system parts are not included in
the NFF policy. Such cases may be reviewed with the aim of improving
maintenance practices - including Trouble Shooting Manual (TSM) quality -
but the decision to remove a part will remain with the operator.

It has been found that such cases are impossible to adjudicate as far as
assessing the responsibility within the standard maintenance practices.

The NFF Policy is intended for application with avionic components.

A list is enclosed and updated periodically for clarity.

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No Fault Found policy
Equipment list

The revised policy applies to the following equipment:

A320 Family

ACP Audio Control Panel Team

ACARS A/C Comm. & Reporting System Mngt. Unit Honeywell
ADF Automatic Direction Finder Thales Avionics
ADIRU Air Data Inertial Reference Unit Honeywell/
Northrop Grumman
AEVC Avionic Equipment Ventilation Computer Thales Avionics
ALTU Annunciator Light Test Unit Airbus Avionics
AMU Audio Management Unit Team
AOA SNSR Angle of Attack Sensor Thales Avionics
ATC Air Traffic Control Unit Thales Avionics
ATSU Air Traffic Servicing Unit Airbus Avionics

BCL Battery Charge Limiter Thales Avionics

BMC Bleed Air Monitor Computer Intertechnique
BSCU Brake System Control Unit Messier-Bugatti
BTMU Brake Temperature Monitoring Unit Thales Avionics

CAL Cockpit Amplifier Loudspeaker Airbus Avionics

CFDIU Centralised Fault Display Interface Unit Thales Avionics
CHC Cargo Heat Controller BAT
CIDS Cabin Intercommunication Data System KID Systeme
CPC Cabin Pressure Controller Nord Micro
CVR Cockpit Voice Recorder Honeywell

DMC Display Management Computer Thales Avionics/

DIEHL Avionik
DMU Data Management Unit Hamilton Sundstrand
DME Distance Measuring Equipment Thales Avionics

ECB Electronic Control Box, APU Honeywell

ECP ECAM Control Panel Airbus Avionics
EIU Engine Interface Unit Thales Avionics
ELAC Elevator Aileron Computer Thales Avionics
EVMU Engine Vibration Monitoring Unit Vibrometer
FAC Flight Augmentation Computer Thales Avionics

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 No Fault Found policy
FCD Full Colour Display or DU Thales Avionics
FCDC Flight Control Data Concentrator Litef
FCU Flight Control Unit Thales Avionics
FDU Fire Detection Unit LHotellier
FDIU Flight Data Interface Unit SFIM
FLSCU Fuel Level Sensing Control Unit BFG Fuel
FMGC Flight Mngt. and Guidance Computer Thales Avionics
FQIC Fuel Quantity Indication Computer Smiths/BFG Fuel
FWC Flight Warning Computer Airbus Avionics

GCU Generator Control Unit Hamilton Sundstrand

GPCU Ground Power Control Unit Hamilton Sundstrand
GPWC Ground Proximity Warning Computer Honeywell

HF High Frequency Receiver Rockwell Collins/

Honeywell

ILS Instrument Landing System Rockwell Collins/

Honeywell

LGCIU Landing Gear Control/Interface Unit Ultra Electronics

MCDU Multi-Purpose Display Unit Thales Avionics

PC Pack Controller Temperature Liebherr

PHC Probe Heat Computer Thales Avionics
Prntr Printer Honeywell

RMP Radio Management Panel Thales Avionics

RALTU Reprogrammable Annunciator Light Test Thales Avionics
RADAR Weather Radar Rockwell Collins/
Honeywell

SDAC System Data Acquisition Concentrator Airbus Avionics

SDCU Smoke Detection Control Unit Thales Avionics/
Cerberus
SEC Secondary/Flight Control Computer Thales Avionics
SFCC Slat/Flap Control Computer GEC Marconi
SSFDR Solid State Flight Data Recorder SFIM/Honeywell

TCAS Traffic Collision Avoidance System Comp. Rockwell Collins/

Honeywell/
Thales Avionics-ACSS

VHF Very High Frequency Receiver Rockwell Collins/

Honeywell

WHC Window Heat Controller SAT

ZC Zone Controller Liebherr

10
No Fault Found policy

A330/A340 Family

ACP Audio Control Panel Team

ACARS A/C Comm. & Reporting System Mngt. Unit Teledyne/Honeywell
ADIRU Air Data Inertial Reference Unit Honeywell/
Northrop Grumman
ADF Automatic Direction Finder Antenna Thales Avionics
AEVC Avionic Equipment Ventilation Computer Intertechnique
AMU Audio Management Unit Team
ATC Air Traffic Control Unit Thales Avionics
ATSU Air Traffic Servicing Unit Airbus Avionics

BCL Battery Charge Limiter Thales Avionics

BMC Bleed Monitoring Computer Intertechnique
BSCU Brake System Control Unit Messier-Bugatti
BTMU Brake Temperature Monitoring Unit Thales Avionics

CBMU Circuit Breaker Monitoring Unit Intertechnique

CIDS Cabin Intercommunication Data System KID Systeme
CMC Central Maintenance Computer Airbus Avionics
CPC Cabin Pressure Control Unit Nord Micro
CVR Cockpit Voice Recorder Honeywell

DDRMI Digital Distance & Radio Mngt. Indicator Thales Avionics

DMC Display Management Computer Thales Avionics/
DIELH Avionik
DME Distance Measuring Equipment Thales Avionics
DMU Data Management Unit Honeywell

ECB Electronic Control Box APU Honeywell

ECP ECAM Control Panel Airbus Avionics
EIVMU Engine Indicating Vibration Monitoring Unit Vibrometer

FCD Full Colour Display or DU Thales Avionics

FCDC Flight Control Data Concentrator Thales Avionics
FCMC Fuel Control Monitoring Computer BFG Fuel
FCPC Flight Control Primary Computer Airbus Avionics
FCSC Flight Control Secondary Computer Thales Avionics
FDIU Flight Data Interface Unit Honeywell/SFIM
FDU Fire Detection Unit LHotellier

11
 No Fault Found policy
FMGEC Flight Mngt. Guidance/Envelope Computer Thales Avionics
FWC Fight Warning Computer Airbus Avionics

GCUE Generator Control Unit, Emergency Hamilton Sundstrand

GPCU Ground Power Control Unit Hamilton Sundstrand
GPSSU Global Positioning System Unit Northrop Grumman/
Honeywell
GPWC Ground Proximity Warning Computer Honeywell

HF HF Receiver Rockwell Collins/

Honeywell
HSMU Hydraulic System Monitoring Unit Intertechnique

ILS Instrument Landing System Rockwell Collins/

Honeywell

LGCIU Landing Gear Control Interface Unit Ultra Electronics

PC Pack. Controller Temperature Liebherr

PHC Probe Heat Computer Intertechnique
PSCU Proximity Switch Control Unit ELDEC

RA Radio Altimeter Transceiver Rockwell Collins

RMP Radio Management Panel Thales Avionics

SDAC System Data Acquisition Concentrator Airbus Avionics

SDCU Smoke Detection Control Unit Thales Avionics/
Cerberus
SFCC Slat Flap Control Computer Honeywell
SSFDR Solid State Flight Data Recorder SFIM/Honeywell

TCAS Traffic Collision Avoidance Sys. Comp. Rockwell Collins/

Honeywell/
Thales Avionics-ACSS
TPIC Tire Pressure Indicating Computer Labinal
TR Transformer Rectifier Artus

VC Ventilation Controller BAT

VHF Very High Frequency Receiver Rockwell Collins/
Honeywell
VOR VHF Omnidirectional Range Rockwell Collins/
Honeywell
VSC Vacuum System Controller AOA

WBC Weight and Balance Computer DIEHL Avionik

WHC Window Heat Controller Intertechnique
WXR Weather Radar Transceiver Rockwell Collins/
Honeywell

ZC Zone Controller Liebherr

12
 Airbus Supplier Support Management

AIRBUS S.A.S.
31707 BLAGNAC CEDEX, FRANCE
CONCEPT DESIGN GDC
REFERENCE GDCOS-S298/03
NOVEMBER 2003
PRINTED IN FRANCE
AIRBUS S.A.S. 2003
ALL RIGHTS RESERVED
NFF
AN EADS JOINT COMPANY
WITH BAE SYSTEMS No Fault Found policy
The statements made herein do not
constitute an offer. They are based on
A320 Family and A330 & A340 Family
the assumptions shown and are
expressed in good faith. Where the
supporting grounds for these
statements are not shown, the Company
will be pleased to explain the basis
thereof. This document is the property
of Airbus and is supplied on the express
condition that it is to be treated as
confidential. No use of reproduction
may be made thereof other than that
expressely authorised.

Customer Services