QUALITY MANUAL

Document No. LPI-QMSM Effective Date 09. Oct. 2009

Revision No. 01 Page No. 15 of 20

SEQUENCE & PROCESS INTERACTION MANAGEMENT RESPONSIBILITY

Management Organization Quality Announcement of Establish Quality

Planning Policy Quality Policy Objectives & Quality
Inform Manual
CMC CMC
CMC CMC

Documentation of Implementation of Management Review Diagnosis by

RESOURCE MANAGEMENT QMS Policy /QMS and Continual Management
Improvement of the QMS
HOD HOD
CMC CMC

Manpower Planning, Identify Competency

Safety & Environment and Training Needs

ADM HOD
Documents Control & Preventive
Control of Records Action

Training / Awareness Training Effectiveness

Process Evaluation ALL

ADM ADM

Analysis of Data

PRODUCT REALIZATION ALL

Monitoring &
Measurement MEASUREMENT, ANALYSIS
Monitoring Control of Process and AND IMPROVEMENT
Preparation of Project Plan Product

Customer Enquiry QSO

Monitoring & Communication /

SRO Measurement Review Customer
of Quality Satisfaction
System
Submission of
Quotation / Proposal Issue Work Order Dept / Laboratory MR QSO
Execute Work
Conclusion and Determined
SRO SRO HOD Follow-up / Causes &
Review Correction
Needed
Customer Complaint
Acceptance of Test Result / Study MR QSO
Customer satisfaction
Quotation / Proposal Delivery
Received Customer Internal Quality Customer
Order HOD Audit Planning Feedback
CUSTOMER including
SRO QM
customer
MR QSO

PRODUCT