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1.

I would like to buy DRAUGHT BEER / DRAFT BEER for sales,


please provide the price information and support policies.
1.2 Draught Beer
Here we would like to provide the information you need as follows:
1 Price For Sale: 1 kegs Heineken Draft 20 liters: VND 815,000 (including
VAT) (updated monthly)
2. Regarding equipments: Heineken draught has two types of machine including
IBC System and David Extra Cold System. If there is any demand of customers,
the Consumption representative will contact and identify the type of machine
suitable for each type of outlet as well as share the image information from the
technical department.
3. Regarding the support policy: The company will install the machine as well
as conduct the maintenance completely free of charge during the use at the outlet.
Beside, the company also has policies supporting the outlet in the consumption of
products as well as any promotion for the company's products. Support programs
will be discussed directly and specifically with each customer.
Currently, this type of beer - Heineken Draft has recently developed with limited
number of machines, so the company has not widely installed yet. However, in
addtion to the Heineken Draft, our company also has many other products such as:
Tiger, Larue, BGI, Bivina ... etc. The Consumption representative will directly
contact and discuss with you to identify whether outlet will mostly fit the type of
product business.
5.2 Draft Beer
At present, this type of beer ______ Draft has recently developed with limited
number of machines, so the company has not widely installed yet. However, in
addtion to the ______ Draft, our company also has many other products such as:
Tiger, Larue, BGI, Bivina ... etc. The Consumption representative will directly
contact and discuss with you to identify whether outlet will mostly fit the type of
product business.
We would like to receive your valuable feedback, for further questions, please
contact us at www.vbl.com.vn.

2. Does the company have any policy to sponsor and support the store?
Sponsor and support will depend on the sales of HVB products in a monthly basis.
However, please do not hesitate to contact us for more information about our
address, the stores contact person, and we will send information to our sales
department for appropriate support.
We hope you will support our company's products and wish you many more years
of success.

3. Does the company provide the products at the shop?


For the delivery of products at the shop, we will transfer the information to the
sales department in order to provide appropriate support for the shop.

4. Can I buy the products at the factory?


4.1 Customer failing to provide offer address
Our company has a distributor network specialzied in providing HVB products,
please kindly inform us your specific address so that we can introduce the
distributors of the same area for customers to choose.
4.2 Customer providing with clear address
Customer should provide with clear address
Our company has a distributor network specialzied in providing VBL products.
You can contact our distributors in the area of ________ as follows:
If you have any other questionsm please contact us via the internet
website www.vbl.com.vn.
4.3 For fastidious customers, ask customers what is the purpose of beer
obtaining?
Regarding the beer obtaining from our company: Please let us know your
purpose of beer obtaining and your information so that we can support you better.
For example: Customer is going to open a restaurant or soonly open a agency and
have a demand of taking beer from our company

5. Why does my beer have sour taste?


We have received feedback from a customer with regard to the Tiger beers sour
taste. After sampling and testing samples of the same products with the same
product codes that customer has given such feedback, we shall give the results as
follows:
Based on the independent testing results implemented by the HCMC
Department of Food Safety and Hygiene and the Technical Committee as
well as the quality control department, the testing standards are still in line
with VBL's quality publication standards, not affecting the consumers
health. Therefore, customers may completely rest assured with our
companys products.
Regarding the beer bottle which is sour, it is due to the way of preservation
of our distributors as well as agents that is not in accordance with our
required procedures. We will strictly comply, inspect and remind our
distributors, agencies on the proper preservation and product inspection in
accordance with regulations before reaching the consumers.

6. In case of any change in the temperature, does the alcohol content inside
the beer cans change?
_ Beer storage temperature in the refrigerator is ranged from 2 - 15 C as
appropriate and does not change the alcohol content inside the beer cans, so we
note that the storage specifications of beer shall be is printed on our product label.
For more information, you can visit our websiteat www.vbl.com.vn.

7. My beer bottle is lacking in capacity.


VBL has received and tested the Tiger beer with the results as follows:
___________________________
The production data information of these beer bottles shows that there are no
technical problems related to any beer bottle in lack of capacity at this time.
Conclusion:
According to the testing results, the lack of capacity in Tiger beer bottles
according to the feedback may be due to______________; It occurs during the
transportation and / or storage and / or unloading of goods in an inappropriate
manner.
We sincerely thank your interest and support and expect that you will continuously
support our products in the future.

8. There is precipitate in my beer can.


First of all, on behalf of Vietnam Brewery Limited Company (VBL), we would
like to express our sincere thanks for your support to VBL products as well as
your feedback to us.
Through the bottle Heineken that you (Mrs.) provided, VBL has conducted the test
with the results as follows:
_____________________________
Conclusion:
The tests show that when the beer is frozen, the volume shall increase, when the
beer is thawed, the solution inside shall be diluted, reduced in capacity and
appeared with precipitate. The precipitate is in form of protein, so it is not harmful
to health.
Please note that our beer preservation and use instructions are printed on all labels
of bottles and cans.
We sincerely thank you for your interest and hope you (Mrs.) will continuously
support our products in the future.

9. There is a crack in my beer can lid.


Through the pictures we took from the Heineken can you (Mr.) supplied, the VBL
has tested and checked the Heineken can with the following results:
_ Visual inspection shows that the beer can appears with normal condition. After
checking the production diary, it is found that there are no errors in the production
process as well as similar cases that have occurred in the last 6 months. Because
there is no sample, it is impossible to make accurate conclusions.
With regard to the you (Mr.) reflected, we are very much looking forward to your
agreement for allowing us to bring the Heineken beer can that you (Mr.) holds to
our Company's Laboratory for inspection. Because without this beer can, we can
not make more concrete conclusions to make responds for you (Mr.).
We sincerely thank for your interest and hope you (Mr) will continuously support
our products in the future.

10. Exterior paint in my bottle beer is peeled off

11. Please provide me with information about the products prices.


For the products prices, please contact our NPP for more information with regard
to the most reasonable prices.

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