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ByNilaSweeney Like 0 Tweet
Fontsize: HSBC 3.85
Since
Gethelpchoosingtherighthomeloan
August
2010,the Step1 Step2
bigfour
Whetheryou'reafirsthomebuyer,looking
banks torefinance,orinvesting,it'simportantto
haveexperienced havetherightloanforyourneeds.Justfill
inafewdetailsbelowandoneofour
ninetechnicalglitches trustedmortgageadviserswillcontactyou.
intheirpayments
Aquick&easywaytofindtheright
systems.Thatmeanspeoplelikeyoubeingleftwithoutcash homeloan
orunabletomakeurgenttransfers.Sometimesyourfinancial
Purposeofmortgage
informationmightevenberevealedtootherpeople.
Select...
HouseholdIncome
Mostrecently,theCommonwealthBanksEFTPOSandATM
$
facilitiescrashedonthenightof29February,whichattracted
plentyofcomplaintsfromitscustomerswhohadtorelyon Howmuchdoyouwanttoborrow?
existingcash. $
Theserviceswererestoredthenextmorning,andthebank Howmuchdepositdoyouhave?
apologisedtocustomers. $
Howsoondoyouwantamortgage?
TheCommonwealthBanksaiditssystemcrasheddueto
problemsprocessingpayments,andwarnedcustomerscould
facemoreglitchesinthefutureasthebankmovestowardsa
newplatform.
Andjustlastweek,theUBankwebsite(ownedbyNAB)temporarilycrashed,so
NABcustomerswereunabletomakeanytransactionsonthemorningof9March.
InJanuary,60peoplewereabletoaccessonlinebankstatementsthatwerent
theirsasaresultofaglitchinANZsITsystem.
NAB,Westpac,BankofMelbourneandStGeorgealsoreportedtechnicalhiccups
intheirpaymentssystemlastmonth.
SpecialOffers
https://www.yourmortgage.com.au/article/bankcomputerglitchestheydohappensoprotectyourselfnow123183.aspx 1/4
6/9/2017 Bankcomputerglitches:theydohappen,soprotectyourselfnowYourMortgageAustralia
ChrisHamilton,CEOoftheAustralianPaymentsandClearingAssociation(APCA), PurchaseorRefinance3.64%3.66%cr
saysitsdifficulttodistinguishanunderlyingissue,aseachglitchhasbeencaused Awardwinningloan3.69%pa3.72%cr
byauniqueproblem,andnoreliablestatisticsonbankITfailuresarepublished.We InvestorLoan3.99%4.01%cr
dontknowifthenumberofglitcheshasrisenornot,butwedoknowtheyrebeing FreeAussieHomeLoanRefinancingGuide
publicisedmorethroughsocialnetworkingsites,saysHamilton. Comparethousandsofhomeloans
Whatcanyoudo?
Fromjustthebankyouneed.
Basically,getonthephoneortheweb.TheCommonwealthBanksaysifcustomers
areexperiencingtechnicalissues,thebestwaytofindoutthecauseoftheproblem FINDOUTMORE
istocallyourbankorvisititsFacebookorTwitterpages,whereyoullfindthelatest
updates.
Financialinstitutionsareveryconscientiousaboutthesethings,soifacustomer
callstheirbankdirectlytheywouldreceivehelpimmediately,saysHamilton.He
alsomakesthepointthatifyoudosufferamonetarylossasaresultofaglitch,its
RelatedKeywords
verylikelythatyourbankwillcompensateyou.
investmentstrategy stampduty
TheReserveBankandAustralianPrudentialRegulatoryAuthority(APRA)have
nowputtheissueontheirradar,tellingbankstheymustreportanytechnical
problems.Indialoguewithbanks,theRBAandAPRAareexploringwaystotarget
theproblem.
Theolddaysofhaving24to48hourstofixaproblembeforecustomersare
affectedarelonggone.Notonlythat,butthebarisrisingintermsofthe
expectationsofcustomersandmerchants,andthetoleranceisfallingforoutages,
DavidPegrem,headofITriskatAPRA,says.
IndependentEFTPOSprovider,TyroPayments,alsosaysthebanksneedtostep
upontheirpaymentsystems.Fortoolong,bankshavestarvedthepayment
https://www.yourmortgage.com.au/article/bankcomputerglitchestheydohappensoprotectyourselfnow123183.aspx 2/4
6/9/2017 Bankcomputerglitches:theydohappen,soprotectyourselfnowYourMortgageAustralia
infrastructureofinnovationandinvestment,saysTyroPaymentsCEO,Jost
Stollman.Hesaysbanksshouldaimtohavepaymentssettledinrealtime,rather
thanonceaday.
Inastatement,theCommonwealthBanksaysitsCoreModernisationBanking
programiswellunderwaybutbythetimeitsnewplatformisinplace,the
Commonwealthwillhavebeenrelyingonitscurrentpaymentssystemfor40years.
Collectively,theCommonwealthBank,WestpacandNABarespending$4bnon
upgradingtheirplatforms.Oncethesystemsareupgraded,customerscanexpectto
processaloaninafewminutesratherthantwohours,saidNABgroupexecutive
GavinSlaterearlierthisweek.
ByStephanieHanna
Withinterestratesattheirlowestformorethan50years,therearesomegreat
ratesavailable.Thebestthingtodoistocompareratesfromallthelenders.Letus
helptakethelegworkoutofdoingthisCompareHomeLoansnow
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https://www.yourmortgage.com.au/article/bankcomputerglitchestheydohappensoprotectyourselfnow123183.aspx 3/4
6/9/2017 Bankcomputerglitches:theydohappen,soprotectyourselfnowYourMortgageAustralia
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