Professional Documents
Culture Documents
Quality/Organizational
Excellence
asq.org/certification
Certification from ASQ
is considered a mark of
quality excellence in many
industries. It helps you advance your career, and boosts
your organizations bottom line through your mastery
of quality skills. Becoming certified as a Manager
of Quality/Organizational Excellence confirms your
commitment to quality and the positive impact it will
have on your organization.
4. Leadership techniques
I Leadership (25 Questions) Develop and implement techniques
A. Organizational Structures that motivate employees and sustain
Define and describe organizational their enthusiasm. Use negotiation
designs (i.e., matrix, flat, and parallel) techniques to enable parties with
and the effect that a hierarchical different or opposing outlooks to
management structure can have on an recognize common goals and work
organization. (Apply) together to achieve them. Determine
when and how to use influence to
B. Leadership Challenges resolve a problem or move a project
1. Roles and responsibilities of leaders forward. (Create)
Describe typical roles, responsibilities, 5. Empowerment
and competencies of people in Apply various techniques to empower
leadership positions and how those individuals and teams. Identify typical
attributes influence an organizations obstacles to empowerment and
direction and purpose. (Analyze) appropriate strategies for overcoming
2. Roles and responsibilities them. Describe and distinguish
of managers between job enrichment and job
Describe typical roles, responsibilities, enlargement, job design and job
and competencies of people in tasks. (Apply)
management positions and how C. Teams and Team Processes
those attributes contribute to an
organizations success. (Analyze) 1.
Types of teams
Identify different types of teams and
3. Change management their purpose, including process
Use various change management improvement, self-managed,
strategies to overcome organizational temporary or ad hoc (special project),
roadblocks and achieve desired and work groups or workcells.
change levels, and review outcomes (Understand)
for effectiveness. Define and
describe factors that contribute to an 2. Stages of team development
organizations culture. (Evaluate) Define and describe the classic stages
of team development: forming,
storming, norming, performing.
(Apply)
CR-1. Leadership
Demonstrate knowledge of the quality managers role in organizational leadership
and as quality champion and customer advocate. Deploy change agent strategies in
support of organization-wide continuous improvement efforts. Develop teams and
participate on them in various roles.
CR-3. Management
Demonstrate management abilities in human resources, financial, risk, and
knowledge management applications. Use effective communication methods in
various situations to support continuous improvement efforts. Select and use
appropriate tools and methodologies to plan, implement, and evaluate projects.
Develop, deploy, and evaluate quality plans that can be used throughout the
organization. Evaluate and recommend appropriate quality models or systems to
implement in various situations.
Levels of Cognition
Based on Blooms TaxonomyRevised (2001)
In addition to content specifics, the subtext for each topic in this BOK also indicates the
intended complexity level of the test questions for that topic. These levels are based on
Levels of Cognition (from Blooms TaxonomyRevised, 2001) and are presented below
in rank order, from least complex to most complex.
Remember Evaluate
Recall or recognize terms, definitions, Make judgments about the value of proposed
facts, ideas, materials, patterns, sequences, ideas, solutions, etc., by comparing the
methods, principles, etc. proposal to specific criteria or standards.
Understand Create
Read and understand descriptions, Put parts or elements together in such a way
communications, reports, tables, diagrams, as to reveal a pattern or structure not clearly
directions, regulations, etc. there before; identify which data or information
Apply from a complex set is appropriate to examine
Know when and how to use ideas, procedures, further or from which supported conclusions
methods, formulas, principles, theories, etc. can be drawn.
Analyze
Break down information into its constituent
parts and recognize their relationship to
one another and how they are organized;
identify sublevel factors or salient data from
a complex scenario.
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vailable certifications and
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Item B0070