GUIDELINES ON

COMPLAINT
PROCEDURES

Malaysia Competition Commission

CONTENTS
INTRODUCTION 2

APPLICATION OF THE COMPETITION ACT 2010 3

EXCLUSION 4

COMPLAINTS 5

SUBMISSION OF COMPLAINTS 5

COMPLAINT PROCEDURES 7

ANONYMOUS COMPLAINTS 7

CONFIDENTIALITY OF IDENTITY 8

CLOSE OF AN INVESTIGATION 8
These Guidelines are not a substitute for the Act or any Regulations that are made
pursuant to the Act. These Guidelines may be revised should the need arises. The
examples given in these Guidelines are for illustrative purposes only and are not
exhaustive. They do not set a limit on the investigation and enforcement activities of
the Malaysia Competition Commission (MyCC). In applying these Guidelines, the
facts and circumstances of each case will be considered in totality. Persons in doubt
about how they and their commercial activities may be affected by the Act may wish
to seek legal advice.

The MyCC would advise enterprises to conduct self-assessment of their businesses in

respect to their conduct, procedures, management and control. They should also
have competition compliance procedures in place for all their employees at all levels,
including the Board of Directors.
MALAYSIA COMPETITION COMMISSION

1.
INTRODUCTION

In accordance with Section 66 of the Competition Act 2010 (the Act), the MyCC is
empowered to issue and publish Guidelines for the better carrying out of the
provisions of the Act. This set of Guidelines is published for the purpose of assisting
those who wish to lodge complaints about infringements of any of the prohibitions
under the Act.

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 MYCC GUIDELINES ON COMPLAINT PROCEDURES

2.
APPLICATION OF
THE COMPETITION
ACT 2010
The Act applies to anyone involved in any commercial activity within Malaysia. It also
applies to any commercial activity transacted outside Malaysia, which has an effect
on competition in any market in Malaysia. However, the Act does not apply to
activities regulated under the following legislations:

1. Communication and Multimedia Act 1998

2. Energy Commission Act 2001

The Act applies to enterprises involved in any commercial activity. Commercial

activity is defined as any activity of a commercial nature but does not include

(a) any activity, directly or indirectly in the exercise of governmental authority;

(b) any activity conducted based on the principle of solidarity; and

(c) any purchase of goods or services not for the purposes of offering goods
and services as part of an economic activity.

There are two prohibitions provided in the Act. The first is in Section 4, which
describes prohibited horizontal and vertical agreements including agreements to fix
prices and share markets. The second is in Section 10, which prohibits an enterprise
from engaging, directly or indirectly, in any conduct which amounts to an abuse of a
dominant position.

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MALAYSIA COMPETITION COMMISSION

3.
EXCLUSION
There are certain activities to which the prohibitions under Section 4 and Section 10
do not apply. These are:

(a) an agreement or conduct to the extent to which it is engaged in an order to

comply with a legislative requirement;

(b) collective bargaining activities or collective agreements in respect of

employment terms and conditions and which are negotiated or concluded
between parties, which include both employers and employees or
organisations established to represent the interests of employers or
employees.

(c) an enterprise entrusted with the operation of services of general economic

interest or having the character of a revenue-producing monopoly in so far
as the prohibitions under the said sections would obstruct the performance,
in law or in fact, of the particular tasks assigned to that enterprise.

Please note that an inquiry or investigation may not be initiated if the MyCC is of the
view that the commercial activity is exempted or excluded from the application of
the Act.

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 MYCC GUIDELINES ON COMPLAINT PROCEDURES

4.
COMPLAINTS
Complaints can be lodged with the MyCC in respect of a suspected infringement of
either Section 4 or Section 10 of the Act. As the Act came into effect on 1 January 2012,
only complaints about alleged infringing activities after that date will be considered
by the MyCC. If any enterprise is suspected to be engaged in such an infringement,
a complaint may be lodged pertaining to the same with the MyCC.

5.
SUBMISSION OF
COMPLAINTS
A complaint should be lodged using the Complaint Form.

The Complaint Form specifies the type of required information that will assist the
MyCC to assess the complaint.

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MALAYSIA COMPETITION COMMISSION

A duly completed Complaint Form should contain:

1. information about the complainant;

2. information about the party or parties complained of;

3. a brief description of the alleged infringing activity that is the subject matter
of the complaint; and

4. any other relevant information and supporting documents.

Complaints may be submitted to the MyCC in any of the following ways:

E-mail
Download the Complaint Form from the MyCC's website at www.mycc.gov.my.
Submit the completed Complaint Form by e-mail to complaints@mycc.gov.my.

Post
The completed Complaint Form may also be sent by post addressed to:

Chief Executive Officer

Level 15, Menara SSM@Sentral,
No. 7, Jalan Stesen Sentral 5,
Kuala Lumpur Sentral,
50623 Kuala Lumpur.

Fax
The completed Complaint Form may also be sent by fax to the CEO at +603-2272 1692.

In Person
Complainants may also call in person at our office to fill in and submit the
Complaint Form. For assistance regarding complaints, please contact the MyCC at
+603-2273 2277 or by e-mail at helpdesk@mycc.gov.my. The MyCC will acknowledge
receipt of the complaint within 3 working days.

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 MYCC GUIDELINES ON COMPLAINT PROCEDURES

6.
COMPLAINT
PROCEDURES
The MyCC will first check whether the complaint falls within the scope of its powers
under the Act. Otherwise, the MyCC may direct the complainant to the relevant agency.

The MyCC may conduct an inquiry to decide whether or not to investigate the complaint.
In order to do so, sufficient information should be made available in the Complaint
Form. Therefore, please provide as much information as possible including supporting
documents when submitting the Complaint Form. If the MyCC decides not to proceed
with further action regarding the complaint, the complainant will be duly informed.

The MyCC may launch a formal investigation if there are reasonable grounds for
suspecting an infringement of the Section 4 or Section 10 prohibitions. In deciding
whether to launch a formal investigation, the MyCC will take into account its strategic
priorities.

7.
ANONYMOUS
COMPLAINTS
The MyCC would prefer that complaints not be anonymous, as the MyCC will not be able
to contact the complainant for clarification or further details. Insufficient information will
make it difficult for the MyCC to proceed with its investigation of a complaint.

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MALAYSIA COMPETITION COMMISSION

8.
CONFIDENTIALITY
OF IDENTITY
During the course of its investigation into any complaints, the MyCC may have to
reveal the source and/or the information obtained. If a complainant is concerned
about the disclosure of its identity or any information submitted, kindly raise this with
the MyCC at the time the complaint is lodged.

Information submitted to the MyCC will be considered confidential and will only be
disclosed in accordance with the Act.

9.
CLOSURE OF AN
INVESTIGATION
If the MyCC decides to close an investigation, it will publish a statement to that effect
and summarise its reasons for doing so.

Malaysia Competition Commission (MyCC)

Website: www.mycc.gov.my

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CONTACT US
Malaysia Competition Commission (MyCC)
Level 15, Menara SSM@Sentral,
No.7, Jalan Stesen Sentral 5,
Kuala Lumpur Sentral,
50623 Kuala Lumpur.
Tel: +603-2272 1691
E-mail: complaints@mycc.gov.my

The text of this publication may be quoted or reprinted with proper

acknowledgement.
 w w w.mycc.gov.my

Date of Publication: May 2012