SAU DI A R AB IA DAMM A M

P H O N E: +966 - 541883553
+966 - 542428428
E - M A I L: alshami_mohd@hotmail.com

M O H A M M E D Y A S I N AL-SHAMI

PE R SO NA L PR OF ILE
Nationality: Jordanian.
Date of birth: 27 September 1985 ( Saudi Arabia )
Visa Status: Residency Visa (Transferable).
Marital Status: Married (1 Child).
O B JE CTIVE

Work in dynamic organization where I can excel my capabilities and

instinct attitude is utilized for the achievement of personal, organization
and social cause. Preferably in the Marketing and Sales field.
E D U CA T IO N
2003-2007 Applied Science University Amman, Jordan
Bachelor's degree - Marketing.

PR OF E SSION A L E X PE R IE NC E

1. Bupa Arabia Medical HealthCare Insurance Company.

* Manager Key Accounts Support (Delegate Services & Operations):

Eastern Province Al-Khobar.
[January 2016 Present].

1. Leading and overseeing performance of eastern region operation team; 2

supervisors with direct reporting overall 17 team members.
2. Improve team skills.
3. improving time to increase numbers of tasks for each delegate per day
from 25 to 35 tasks to serve better quality service.
4. Make sure to build a relationship with all relationship model groups.
5. Support the key account managers for renewal contracts and collections.
6. Train, supervise and appraise my team.
7. Perform quality controls and monitor production KPIs.
8. Contribute towards the achievement of companys strategic and
operational objectives.

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 9. Make sure an organization is running as well as it possibly can, with a
smooth efficient service that meets the expectations and needs of
customers and clients.
10. Improving operational management systems, processes and best
practices that guarantee organizational well-being.
11. Ensuring that all tasks are manufactured in a costly effective and timely
manner in alignment with specifications and quality requirements.
12. Achieve the required KPIs to reach the organizational objectives for the
clients accounts.

* Supervisor - Customer Service & Operations Support:

Eastern Province Al-Khobar.
[Jun 2015 Dec 2015].

Maintains and enhances customer services by organizing and evaluating service

and delivery systems and procedures; supervising staff, keeping records of
customer interactions or transactions, recording details of inquiries,
complaints, or comments, as well as actions taken, ensure that appropriate
changes were made to resolve customers' problems.

* Senior Officer - Customer Service & Operations:

Responsible for Etihad Etisalat Co. (Mobily) Account - Eastern Province.
[April 2013 May 2015].

Resolve product or service problems by clarifying the customer's complaint

determining the cause of the problem, selecting and explaining the best solution
to solve the problem expediting correction or adjustment following up to ensure
result, respond to adding or deleting members from policy certificate and
Printed insurance cards, discuss with Pupa doctors the clients situation then
follow up regarding the acceptance and rejection of their medical request.

2. Philip Morris International Company ( FMCG ).

Trade Development Executive:

Eastern Province Dammam & Al-khobar & Aljubail.
[October 2011 March 2013].

o Meeting and following up with customers to get a new deals.

o Planning and coordinating customers sales activities.
o Establishing and maintaining working relationships.
o Communicating new product developments to customers.
o Overseeing on the developments of customers and marketing literature.
o Providing management with market feedback.
o Providing managements with full reports on competitors and
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 competition regarding their products and promotions.
o Coordinating technical support to determine promotion tools problems.
o Contributes to the completion of projects in a timely manner.

3. Olayan Group - GTC (General Trading Company)( FMCG).

Modern Trade Key Accounts Executive (Nestle - Colgate

Palmolive - Sun White Rice):
Eastern Province Dammam & Al-Khobar.
[April 2009 September 2011].

o follow up with existing customers in person and by phone.

o Making presentation introduction with new customers.
o Agreeing sales, prices, contracts and payments.
o Promoting new products and any special deals.
o Advising customers about delivery schedules and after-sales service.
o Recording orders and sending details to the sales office.
o Managing and controlling the merchandisers team.

Van Salesman (Nestle - Colgate Palmolive - Sun White Rice)

Eastern Province Dammam & Al-Khobar.
[Jan 2008- Mar 2009]

TRANING, WORKSHOPS, AND CERTIFICATES:

8 Apr -10 Apr 2008 - P.R.O.S.P.E.C.T Salesmen & Sales Managers.

(Olayan Group)
15 Apr 2012 Basic Communication Skills (Philip Morris Intl.)
12 July 2012 Coral Banks Construction Company (Philip Morris Intl.)
15 April 12 July 2012 Sales Excellence Academy Training (Philip
Morris Intl.)
07 May 08 May 2014 Up Your Service (Bupa Arabia).
16 Jun - 17 Jun 2015 - Analytical Thinking & Problem Solving (Bupa
Arabia).
01 Sep - 02 Sep 2015 - Management Service (Bupa Arabia).
25 Oct 2015 - Handling Irate Customers (Bupa Arabia).

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 C O M P U T E R S K I L L S:

Good MS applications (Word, Excel, PowerPoint) & Internet user.

L A N G U A G E S:

Arabic: Mother tongue.

English: Good.

S K I L L S:

Excellent sales and negotiation skills

Good communication and people skills.
Confidence, motivation and determination.
The ability to work well on myself and also as part of a team.
Good organizational and time management skills.
The ability to deal with rejection.

R E F E R E N C E S A N D S U P P O R T I N G D OC U M E N T S:

Furnished upon request.