David Richmond

309 Falls Blvd Phone: (615) 606 - 6452

Lebanon, Tennessee 37090 Email: david.richmond87@gmail.com

Strengths:
I am a business focused professional with extensive leadership training, customer service management, and sales
experience. My many talents include diverse customer relations, person to person sales and detailed communication. I
have accumulated a plethora of assorted managerial skills in distribution, planning and organization. I assisted in
overseeing the production of a major television program, and coordinating the agenda of events, as well as running a GE
appliance warehouse. I am and have always had a heavy focus on excellent customer service and detailed organization

Experience:
Operations Supervisor
Geodis, Lebanon, TN September 2015 - Current
Leading a team of 37 with over 120% raw SVA
Supervised the retail and CPG/FS dock, the CSR department, Material Handling and Reach Truck drivers
Knowledgeable about all aspects of the shipping department
Lead the Holiday pre-pick team during our busiest time of the year
Managed 2 successful Kaizen events that led to extensive time and cost savings

Inventory Control Lead

OHL, Lebanon, TN August 2014 - September 2015
Initiated new practices to make the shift more organized and productive
Optimized time spent on tasks by creating a detailed schedule and task list
Trained and licensed to drive the Reach Truck, Pallet Jack and Order Picker
Complete understanding of warehouse processes and all IC functions

Inventory Manager
GE Ralphs Transfer, Fort Myers, FL May 2013 - August 2014
Maintained an inventory of over 2,000 appliances, parts and tools
Created complex routing for 25 different delivery teams daily
Obtained 100% inventory counts every month
Supervised a warehouse staff of eight employees

Assistant Manager
Parrish Storage, Parrish, FL May 2012 - May 2013
Maintaining an entire storage facility of over 300 units and 200 customers
Providing excellent customer service through phone calls and emails daily
Detailed cleaning and organization of all office materials, supplies, and orders

Sales Representative/Technical Expert

AT&T, Gainesville, FL May 2010 - August 2011
Excelled in customer service and relations
Provided numerous sales techniques and strategies at the busiest store in north Florida
Attended multiple sales training courses, and electronic expos
Obtained 100% customer satisfaction on all surveys five months in a row
Sales Representative/Key Holder
RadioShack, Orlando, FL March 2009 - March 2010
Developed several strategies to maintain efficiency and speed when dealing with multiple clients
Excelled in quick, intelligent service
Supervised and lead the floor while promoting excellent customer service, and employee camaraderie

Production Coordinator
Lock & Key Productions, Louisville, KY September 2008 - December 2008
Created organizational techniques to maintain a complex and constantly changing schedule
Oversaw a film crew of 24 for 15 hours a day 6 days a week
Coordinated all planning and events and the distribution of the schedule
Developed and maintained excel reports on all incoming and outgoing packages

Education:
Bachelors of Arts in Management and Human Relations
Trevecca Nazarene University, Nashville, TN May 2017 - Present

Associate of Arts, Film

Valencia College, Orlando, FL August 2007 - August 2009

Skills:
I am a computer enthusiast and have experience with computer programs such as - Microsoft Excel, Word,
PowerPoint, and Outlook
Experienced with Synapse, Kronos and Red Prairie

Extracurricular:
Attended a two day leadership class through Best Buy as well as several customer service seminars with AT&T
Enrolled in a 4 week supervisor management class through Geodis
Awarded the American Legion award for excellence in leadership and the Veterans Award for outstanding moral
integrity during a summer retreat while in the ROTC program

Volunteer Work:
I am currently the site leader for United Way at my office and I have supported the annual Diaper Drive, the Stuff
the Bus Campaign and Second Harvest