Professional Documents
Culture Documents
The main intent / aim of doing this project is to understand what good quality
work life means to employees and how it affects the companies. The project helps me to
understand how a company’s HR Department try to improve their business by keeping
good relations with employees. It helps to understand how good working conditions help
employees to work more efficiently. ‘Quality Work Life’ emphasises on how an
employee and employer should keep a proper balance between their work and family. It
emphasises how people can keep balance by making their work timings flexible.
Last but not the least, this project, shows through case studies how TATA
organisations take care of the working environment, so as to keep their employees and
other associates happy.
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Quality of Work Life.
CONTENTS
CHAPTER II 22-28
QWL AS AN HR STRATEGY –AN ANALYSIS
CHAPTER III 29-35
QWL THE HUMAN IMPLICATIONS
CHAPTER IV 36-37
QWL THROUGH EMPLOYEE INVOLVEMENT (EI)
CHAPTER V 38-41
QWL and EI INTERVENTION
CHAPTER VI 42-46
EMPLOYEE RELATIONS PRACTICES
CHAPTER VII 47-52
EMPLOYEE HEALTH
CHAPTER VIII 53-60
WORK LIFE BALANCE
CHAPTER IX 61-68
HAPPINESS AT WORK PLACE
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Quality of Work Life.
QUESTIONNAIRE 78-79
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1.1 A Rationale
1.2 Forces for Change
1.3 Humanised Work through QWL
1.4 Job Enlargement vs. Job Enrichment
1.5 Applying Job Enrichment
1.6 Core Dimensions: A Job Characteristics Approach
1.7 The Human Resource Department’s Role
1.8 Motivation
1.9 Job Satisfaction
1.10 Rewards Satisfaction and Performance
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1.1 A Rationale
Job specialisation and simplification were popular in the early part of this century.
Employees were assigned narrow jobs and supported by a rigid hierarchy in the
expectation that efficiency would improve. The idea was to lower cost by using unskilled
workers who could be easily trained to do a small, repetitive part of each job.
Many difficulties developed from that classical job design, however. There was excessive
division of labour. Workers became socially isolated from their co-workers because their
highly specialised jobs weakened their community of interest in the whole product. De-
skilled workers lost pride in their work and became bored with their jobs. Higher-order
(social and growth) needs were left unsatisfied. The result was higher turnover and
absenteeism, declines in quality and alienated workers. Conflict often arose as workers
sought to improve their conditions and organisations failed to respond appropriately. The
real cause was that in many instances the job itself simply was not satisfying.
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Quality of Work Life.
to improve QWL. There is a need to give workers more of a challenge, more of a whole
task, more opportunity to use their ideas. Close attention to QWL provides a more
humanised work environment. It attempts to serve the higher-order needs of workers as
well as their more basic needs. It seeks to employ the higher skills of workers and to
provide an environment that encourages them to improve their skills. The idea is that
human resources should be developed and not simply used. Further, the work should not
have excessively negative conditions. It should not put workers under undue stress. It
should not damage or degrade their humanness. It should not be threatening or unduly
dangerous. Finally, it should contribute to, or at least leave unimpaired, workers’ abilities
to perform in other life roles, such as citizen, spouse and parent. That is, work should
contribute to general social advancement.
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Few Many
Number of tasks
(Focus on Breadth)
In the above figure we see that job enrichment focuses on satisfying higher-order
needs, while job enlargement concentrates on adding additional tasks to the worker’s job
for greater variety. The two approaches can even be blended, by both expanding the
number of tasks and adding more motivators, for a two-pronged attempt to improve
QWL.
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Quality of Work Life.
Individual:
• Growth
• Self-
actualisation
Organisation:
• Intrinsically
JOB motivated
ENRICHMENT employees
BENEFITS • Better employee
performance
• Less absenteeism
and turnover;
fewer grievances
Society:
• Full use of
human
resources
• More effective
organisations
Its general result is a role enrichment that encourages growth and self-
actualisation. The job is built in such a way that intrinsic motivation is encouraged.
Because motivation is increased, performance should improve, thus providing both a
more humanised and a more productive job. Negative effects also tend to be reduced,
such as turnover, absences, grievances and idle time. In this manner both the worker and
society benefit. The worker performs better, experiences greater job satisfaction and
becomes more self-actualised, thus being able to participate in all life roles more
effectively. Society benefits from the more effectively functioning person as well as from
better job performance.
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Since hob enrichment must occur from each employee’s personal viewpoint, not
all employees will choose enriched jobs if they have an option. A contingency
relationship exists in terms of different job needs, and some employees prefer the
simplicity and security of more routine jobs.
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Perhaps the most crucial role of the department is winning the support of key
managers. Management support – particularly top management support appears to be an
almost universal prerequisite for successful QWL programs. By substantiating employee
satisfaction and bottom-line benefits, which range from lower absenteeism and turnover
to higher productivity and fewer accidents, the department can help convince doubting
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Quality of Work Life.
The department also has both a direct and indirect influence on employee
motivation and satisfaction.
Satisfaction
Direct
Q
Orientation U
A
Training and L
I
Development T
Y
Career Planning O
F
Counselling W Supervisor Employee
Human O
Resource R
K
Department Indirect L
I
Safety and F
E
Health policies
Compensation practices
Other policies and
practices
Motivation
As the above figure illustrates, the department makes direct contact with
employees and supervisors through orientation, training and development, career
planning, and counselling activities. At the same time, these activities may help a
supervisor do a better job of motivating employees.
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The policies and practices of the department also influence motivation and
satisfaction indirectly. Rigorous enforced safety and health programs, for example, can
give employees and supervisors a greater sense of safety from accidents and industrial
health hazards. Likewise, compensation policies may motivate and satisfy employees
through incentive plans, or they may harm motivation and satisfaction through
insufficient raises or outright salary freezes. The motivation and satisfaction of
employees act as feedback on the organisation’s QWL and on the department’s day-to-
day activities.
1.8 Motivation
Motivation is a complex subject. It involves the unique feelings, thoughts and past
experiences of each of us as we share a variety of relationships within and outside
organisations. To expect a single motivational approach work in every situation is
probably unrealistic. In fact, even theorists and researches take different points of view
about motivation. Nevertheless, motivation can be defined as a person’s drive to take an
action because that person wants to do so. People act because they feel that they have to.
However, if they are motivated they make the positive choice to act for a purpose –
because, for example, it may satisfy some of their needs.
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Job
itself
Sm
Performance all groups Satisfaction
Org
employee
Motivation Self-image
Inner drives S -esteem
Self-expectation
Needs and Desire
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Today’s workforce consists of literate workers who expect more than just
money from their work.
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The concept of teamwork has evolved from the organised toil that has its own
social dimensions. Good teams can hardly be imported from outside. They usually occur
as an indigenous incidence at the workplace and nurturing the same over time is the
responsibility of management. Here, it may also be discerned that the composition of
available workers in no more a local phenomenon as in the past. Mobility is caused by
migration beyond culture barriers and isolation, relocation and globalised deployment.
This phenomenon has become universal and is causing great changes in the work
environment at factories as well as offices. The new influx of skilled workers seeking
greener pastures is even questioning the skills of new employers and thereby
restructuring the new environs on par with those of best in the world, unwittingly though.
The increased share of workers in wages and benefits through legislation as well
as competitive interplay of superior managements in various fields of industry and
business on extensive levels has reshaped the worker’s idea of quality of work life.
Moreover, other things being equal, the employers are increasingly vying with their rivals
in providing better working conditions and emoluments. This may be owing to many
reasons besides the concern for the human angle of workers, like the employer’s tendency
to climb on the bandwagon, to reap to the desired dividends or to woo better talent into
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their fold as skill base addition and other non-economic inputs like knowledge bases.
Doubtlessly, the increased tendency of recruiting knowledge bases is giving the modern
managements payoffs in myriad ways. Some of them are intended potentials for product
innovations and cost cuttings. Talking of product, it may appear far-fetched to some that
product is being assessed in the market for its quality and price by the environment
created in the areas where workers and customers are dealt and transact, like ambience in
facilities / amenities as also the company’s pay scales. This goes to prove that QWL of
manufacturer / service provider is synonymous with the quality of product.
Employer should instill in the worker the feeling of trust and confidence by
creating appropriate channels and systems to alleviate the above shortcomings so that the
workers use their best mental faculties on the achievement of goals and objectives of the
employer.
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Dual income workers, meaning both spouses working are the order of the day.
The work life balance differs in this category and greater understanding and flexibility
are required with respect to leave, compensation and working hours in the larger
framework.
2.5 Teamwork
Teamwork is the new mantra of modern day people’s excellence strategy.
Today’s teams are self-propelled ones. The modern manager has to strive at the group
coherence for common cause of the project. The ideal team has wider discretion and
sense of responsibility than before as how best to go about with its business. Here, each
member can find a new sense of belonging to each other in the unit and concentrate on
the group’s new responsibility towards employer’s goals. This will boost the coziness
and morale of members in the positive environment created by each other’s trust.
Positive energies, free of workplace anxiety, will garner better working results.
Involvement in teamwork deters deserters and employer need not bother himself over the
detention exercises and save money on motivation and campaigns.
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in mind that every unpaid hour of overtime the worker spends on work is an hour less
spent with the family.
New performance appraisals are put into vogue to assess a worker’s contribution
vis-à-vis on employer’s objectives and to find out the training and updating needs and
levels of motivation and commitment. As observed in some advanced companies, the
workers themselves are drawing their benefits by filing appraisal forms and drawing
simultaneously the appropriate benefits by the click of the mouse directly from their
drawing rooms, courtesy e-HR systems. In addition, there are quite a number of channels
for informal reviews. Feedback on worker’s performance, if well interpreted and
analysed, could go a long way in improving ethics at workplace.
The change should be apparent in mutual trust and confidence towards effective
understanding of the needs of worker and employer. The new knowledge-based workers
are mostly young in the fields of technology and management. They are more
forthcoming in trusting the boss and older peers. Now, all modern managements are
cognisant of the innate desire of workers to be accepted as part of the organisation for
identity and other social reasons.
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Effective dialogue is put into play between management and those who execute
through well-organised communication channels paving the way for improved co-
operation and participation on emotional level. The decision making level is nose diving
to the floor level manager, where the poor guy has to think of n number of quick
decisions on behalf of the organisation. Unless the team is behind and involved with
commitment, the manager cannot implement the new tasks in production, distribution,
peoples excellence, customer relations, etc., thanks to the ‘e’ factor prefixed to the names
of majority of departments. Logically, harmony plays its part in cost efficiency.
Successful managers are those who listen to their workers.
2.8 Influences
Overwork is tolerated in emerging industries unlike government departments as
part of the game and work culture. This is so, what with the soaring competition among
the tightly contested players. The point is empowerment of workforce in the area of
involvement.
All said and one, the workers are considered as the invisible branch ambassadors
and internal customers in certain industries. It is evident that most of the managements
are increasingly realising that quality alone stands to gain in the ultimate analysis.
Restructuring the industrial relations in work area is the key for improving the quality of
product and the price of the stock. Without creating supportive environment in
restructured environment, higher quality of work cannot be extracted. It is already high
time the older theories of industrial relations should be unlearnt.
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“One cannot do right in one area of life whilst he is occupied in doing wrong
in another. Life is one invisible whole” – Mahatma Gandhi
How true and difficult is to paraphrase the profound truth contained in the words
of one of the greatest human beings of the modern world. The harsh reality of modern life
is that Quality of Work Life (QWL) has taken a beating because most of us are working
harder than ever. On average people in the developed countries spend an astonishing 14
to 15 hours a day against the accepted 8 to 9 hours. What is very disturbing is that the
trend is on the rise. Burn out; stress leading to health hazards is the natural offshoot. The
concept of lifetime employment or job security through hard work has been on a decline
since more and more people are on short-term contracts and lack security of long-term
employment.
It is not uncommon to see people who aspire to have work and personal life in
synchronisation. The work life balance has become the buzzword for the present
generation. Thus in an ideal world, most people would like their output assessed by the
results they achieve at work and not by the hours they spend slaying away at their desk.
Thus, in turn, would leave them free to pursue their personal interests outside work. Only
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a handful of employees have understood this intrinsic desire of employees and have
turned it into a competitive advantage. Occupational Psychology assumes a key role as it
contributes to work models but also with the thorough study of factors underlying the
work/life balance. The study of work and family life is a relatively recent field. They
argue out a case for alternative work models.
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The point of wisdom is simply this: Do not trade-ff the pleasure of living for the
sake of achievement. Instead, joyfully achieve. Balance your commitment to being the
best you can be at work with a deep commitment to being a great family person and
loving friend. Understand that without balance in every core area of your life, you’ll
never find lasting happiness and a sense that you have lived well.
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Seldom have we come across individual who does not respond to appreciation. In
fact, we consider such people as aberrations. Yet, how many of the managers are
sensitive to this issue? Their number is hardly encouraging. Most of them do not consider
it to be a major part of their job today. The work schedules have become stiff with the
increasing demands on productivity and employees are expected to act in a manner that
benefits the company. Resources are thin, budgets tight and in this training is the first
casualty. This implies that an employee has to look within, rather than look up to the
organisation to enhance his/her skills.
In his book, Mega Trends, John Naisbett gives an excellent account of the
changing work environment. He says that our work environments become more and more
technical, there will be a greater employee need to become more personal and humane.
He calls this phenomenon high-tech/high-touch. The irony is that all this is happening at
a time when the aspiration of the employees is to have a greater meaning in their lives,
particularly in the context of their job.
The paradox of the situation is that what motivates people most takes so relatively
little to do-just a little time and thoughtfulness for fresher. In a recent research study of
1500 employees conducted by Dr. Gerald Graham, personal congratulations by managers
of employees who do a good job were ranked first among 67 potential incentives
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evaluated. Second on the list was a personal note for good performance written by the
manager.
When it comes to rewards, most managers perceive that the only thing that
motivates their employees is money and more money. While money can be significant
ways of letting employees know their worth to the organisation, it may not always be the
sole sustaining motivational factor to most individuals. In other words, money is
important enough, and yet, may not be the all or end all of employee motivation. More
often than not, non-pecuniary factors may equally motivate employees to do their best on
the job.
The intangibles matter a great deal to an employee. It may be small yet significant
for the workers that they are being appreciated for the work they’ve done, being kept
informed about things that affect them and have a sympathetic manger who takes time to
listen. None of these intangibles are very costly, but they all do take the time and
thoughtfulness of a manger who tends to be caring. By being a little creative, a manager
can find out what specifically motivates his/her employees and ignites the spark in them.
His/her job is to make those things happen. When one of the employees has put in extra
effort on a key project or achieved a goal that has been mutually set, he/she should
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recognise the achievement fittingly in a unique and memorable way. Managers will find
that the more creative and unique they are with the reward, the more fun it will be for
both of them. The examples can be only limited by the manager’s imagination. It could
be sending a birthday gift to the employee’s beloved daughter to footing the bill of the
family dinner. The manager can grant employees, who have performed exceptionally
well, a pass for three-day weekend.
Rewarding employees for exceptional work they’ve done is critical to keep them
motivated enough to continue their best. Although money is important, a manager can
obtain better employee performance by using personal, creative and amusing forms of
recognition.
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One of the most common methods used to create QWL is employee involvement.
Employee involvement (EI) consists of a variety of systematic methods that empower
employees to participate in the decisions that affect them and their relationship with the
organisation. Through (EI), employees feel a sense of responsibility, even “ownership” of
decisions in which they participate. To be successful, however, EI must be more than just
a systematic approach; it must become part of the organisation’s culture by being part of
management’s philosophy. Some companies have had this philosophy ingrained in their
corporate structure for decades; Hewlett-Packard, IBM, General Motors, Ford, etc.
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Several characteristics make this approach unique. First, membership in the circle
is voluntary for both the leader (usually the supervisor) and the members (usually hourly
workers). Secondly, the creation of quality circles is usually preceded by in-house
training. For supervisors these sessions typically last for two or three days. Most of the
time is devoted to discussions of small-group dynamics, leadership skills, and
indoctrination in the QWL and quality circle philosophies. About a day is spent on the
different approaches to problem-solving techniques. The workers also receive an
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explanation of the supervisor’s role as the group’s discussion leader and information on
the quality circle concept. Thirdly, as is pointed out in the training, the group is permitted
to select the problems it wants to tackle. Management may suggest problems of concern,
but the group is empowered to decide which ones to select. Ideally, the selection process
is not by democratic vote but is arrived at by consensus, whereby everyone agrees on the
problem to be tackled. (If management has been pressing problems that need to be
solved, these problems can be handled in the same way that they were resolved before the
introduction of quality circles).
When employees are allowed to select the problems they want to work on, they
are likely to be more motivated to find solutions. And they are also more likely to be
motivated to stay on as members of the circle and solve additional problems in the future.
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QWL is more likely to improve as workers demand jobs with more behavioural
elements. These demands will probably emerge from an increasingly diverse and
educated work force that expects more challenges and more autonomy in its jobs – such
as worker participation in decisions traditionally reserved for management.
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Employee relation activities are shared with supervisors because of the growing
complexity of organisations, laws, and union-management relations. Earlier in this
century, for example, supervisors were solely responsible for employee relation practices
and hiring, which led to unethical practices, such as favouritism and kickbacks to
supervisors. Today, with the need for uniform, legal, and corporation wide approaches,
human resource specialists are given considerable responsibility for employee relations.
The result is a dual responsibility between the department and supervisors. Of course,
supervisors remain responsible for communicating task-related requirements. They are
also responsible for counselling and disciplining their employees, within the guidelines
established by the department. But, when serious problems are uncovered in counselling
or a major disciplinary action is planned, human resource specialists are commonly
involved to ensure fairness and uniformity of treatment.
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Rap sessions are meetings between managers and groups of employees to discuss
complaints, suggestions, opinions or questions. These meetings may begin with some
information sharing by management to tell the group about developments in the
company. However, the primary purpose is to encourage upward communication, often
with several levels of employees and lower-level management in attendance at the same
time. When these meetings are face-to-face informal discussions between a higher-level
manager and rank-and-file workers, the process may be called deep-sensing if it attempts
to probe in some depth the issues that are on the minds of employees. These sessions also
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are called vertical staffing meetings because they put higher-level managers directly in
touch with employees. Constructive suggestions sometimes emerge from these meetings.
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6.3 Discipline
Counselling does not always work. Sometimes the employee’s behaviour is
inappropriately disruptive or performance is unacceptable. Under these circumstances,
discipline is needed. Discipline is management action to encourage compliance with
organisational standards. There are two types of discipline:
(1) Preventive Discipline (2) Corrective Discipline
Preventive discipline is action taken to encourage employees to follow standards and
rules so that infractions are prevented. The basic objective is to encourage self-discipline,
and the human resource department plays an important role. For example, it develops
programs to control absences and grievances. It communicates standards to employees
and encourages workers to follow them. And it encourages employee participation in
setting standards, since workers will give better support to rules that they have helped
create. Employees also will give more support to standards stated positively instead of
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negatively, such as “Safety first!” rather than “Don’t be careless!” effective discipline is a
system relationship and the department needs to be concerned with all parts of the
system.
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A glance at various organisational websites and annual reports reveal that lack of
a comprehensive health plan for the employees has resulted in indirect, recurring losses
for companies.
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Studies by various US and UK-based medical research institutes have shown that
80-90 per cent of people of any age, gender, physical fitness and profession who use a
computer regularly are likely to suffer from vision and health problems.
However, corporate have hardly realised the existence of this silent troublemaker,
leave alone assessing the magnitude of the problem. Hence, they continue to extract more
work hours which results in a stressed life-style for employees.
“While at first, corporations may appear to benefit from workers’ added effort
during long, stress-filled days, rising health care premiums may show otherwise. One
study based on the Multiple Risk Factor Intervention Trial, for instance, showed men
who skipped their annual vacation were more likely to die from coronary heart disease
than were couch potatoes or smokers who do get away for a little annual rest and
relaxation,” wrote Wendy D Lynch in Business Health about the American work
scenario.
The scene back home is also not good. Taking cue from the workaholic West born
companies, Indian corporate houses too can be seen flooded with over-stressed
employees trying to attain strength from their cups of coffee and puffs of cigarettes.
Many employees report for work on time and work for unlimited hours that the company
stands to earn more if employees put in additional work hours are only a myth.
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Another problem that has a direct implication on the employee’s psyche is lack of
a feeling of belonging to his/her organisation. “There is much more an employee expects
from his organisation, beyond a work-salary relationship. A sense of attachment to his
company is very important,” opine employees by and large.
So its high-time employers actually wake up and realise the fact that more work-
hours need not necessarily mean more output. To maintain that, they need to adopt their
employees’ well-being as a business strategy. “It is very important to allocate not only an
appropriate budget for the company’s healthcare plan. With an appropriate budget for the
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“At the same time, we must not lose sight of the fact that if we are able to take
care of the families’ health too, we are actually reducing the stress of the employees and
can expect better productivity and quality from them,” he adds. But according to the
current scenario there are only countable organisations that have any health plans for
their employees’ families. Out of a plethora of services that can or should be provided,
most companies are happy providing medical reimbursement of a few hundred rupees to
their employees. Ideally, the focus should be on prevention rather than cure.
Small things like low-fat balanced meals in cafeterias and occasional serving of
fresh fruits or juices can go a long way in helping the workers maintain a healthy mind
and body. However, this is not the least a company can do. Considering the long working
hours, die hard competition and mounting pressure, experts suggest a few “must haves”
for any organisation:
Health plans: Even though health insurance has not established a foothold in
India, companies must ensure that its employees get an insurance coverage. Hero Honda,
for instance has an understanding with some Gurgaon-based hospitals where, depending
on the availability of specialised doctors, employees are sent for treatment. All employees
in the company are covered under the National Insurance scheme. “We have our own
parameters for selecting a hospital and we are constantly in touch with the doctors there,”
says Dr Dullu.
Morepen 3H makes use of its team of doctors for its employees too. “Though we
do not have any structured approach, our team of 8 doctors and mobile clinics are always
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there for basic routine check-ups,” informs Atul Gandotra, Vice-President, marketing and
sales, 3H Morepen.
While the senior staffs are medically insured, a reimbursement of Rs 600 is given to
junior employees.
Visiting doctor: Right advice at the right time saves both time and money. A
good doctor not only prescribes medicines but also counsels his patients to a state of
wellness. Many ailments like back pains, etc. which go unattended till the time they don’t
start disrupting the day to day work (and hence work output) can be resolved in the very
start.
Sports events or recreation: Such activities do not give a break from work but
also help in re-energising the mind. In short, they keep one’s mind and body fit.
Health club facilities/ Gym: Most big companies like GE, LG, Infosys etc.
have a well-equipped gym for their employees. Such a facility not only helps a person
keep fit, but also serves as a de-stressing factor.
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You must have both love and work in your life to make you healthy. Don't you
agree? Well, this is what Sigmund Freud had said decades ago for healthy workers.
Family is an essential ingredient for the love that exists in the life of the employees. But
are the corporates structuring the work patterns so as to ensure the necessary balances?
Are the corporates providing opportunities to their employees to spend quality time in
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their personal lives? Many researchers indicate that maintaining a good balance in work
and life has become a priority for the corporates in the developed nations.
With the increasing shift of the economy towards knowledge economy, the
meaning and importance of the quality of work life is also assuming a new significance.
Today, the connotation of the term 'work' has also become different. It has more to do
with the intellectual exercise than physical labour. As a result, the corporates need to
streamline and restructure their work schedules in order to bring about a balance in work
life of their employees. Understanding and managing the levels and complexities of
diverse motivational needs is another area, which requires careful attention from the
corporates to bring about work-life balance.
Let us now look at the factors that have created the need for maintaining work life
balance.
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possess the ‘most wanted’ knowledge. And these so-called ‘knowledge workers’ are the
ones who are in acute need to balancing their work and life.
Striking a balance between work and life is as difficult for the corporates as it is
for the employees. However, the onus of maintaining this is more on the corporates
because, as pointed out by the famous Hawthorne Experiment, the world of individuals
primarily centres on their place of work. So a careful perusal of the working patterns and
scheduling of jobs will be one of the first steps in designing work schedule that can
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balance life and work. The HR managers, along with the functional heads and line
mangers, should try to bring in flexibility to the working patterns within the
organisations. A trade off between organisational needs and personal needs of the
employees has to be worked out. Following are some of the ways in which it cane be
done. Though this is in no way an exhaustive list, yet it does provide a starting point for
corporates to develop flexible work schedules that can balance work and life.
There is a need to clearly chalk out the connection between maintaining this
flexibility and the corporate objectives. For instance, managers at Eli Lilly begin their
job in the company with a clear understanding of what the company expects. They
undergo a weeklong program, called Supervisor School that blends the business case for
work life initiatives. Thus, the management ensures that the flexibility in work is linked
with the objectives of the organisation. But this is not enough. What is needed is to
ensure and communicate the support of the senior management. The top management of
the company must clearly communicate its eagerness and willingness to restructure the
work schedules in such a manner that it can balance the work and life of the employees.
This will require clear articulation from the company that it values the personal lives of
its employees. The employees must understand that their organisation also keeps in mind
the value of their life and personal relationship. Such articulation can be done through
the company’s vision and mission statements.
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employees to have flexible time. This may even require a new look towards HR manual,
which the organisation may have.
8.7 Sustain It
Once the organisation follows and internalises the practice of flexible work
schedules for its employees, it is very necessary that it sustains it over a long period of
time. Such sustainability can e brought about by clear demarcations of accountability and
means to measure it. In other words, the focus and purpose of creating balanced work life
should be maintained at any cost. This will also call for review and evaluation of the
current work environment and make modifications in the schedules accordingly.
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that employees are having more leisure, the effect of a balanced work-life will show up
positively in the bottom line of the company.
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boards of trustees can contribute to the quality of our children's education. While such
activities are not the responsibility of individual employers, they may choose to
support them actively, since community activities can demonstrate good corporate
citizenship, as well as helping develop workers' skills which can be applied to the
workplace.
8.12 How can work-life balance help improve our health and safety?
Part of achieving good work / life balance is ensuring work does not negatively
impact on people's lives outside of work and their mental and physical health. There is
particular potential for work-place stress and fatigue to spill over into the private sphere,
as well as vice versa.
Under the Health and Safety in Employment Act 1992, employers are responsible
for controlling or eliminating hazards, which might cause injury or occupational illness.
Stress and fatigue are implicitly included in this.
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A man has to clearly understand that he and his office are two different things.
There is a need to strike a healthy balance between the two. Ultimately, it is the harmony
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accomplished between these two by mustering whatever skills required thereof that
defines one’s quality of life.
As against these wishes, the reality is simply different. Sometimes the much
sought after promotions may fail to materialise; dates may broke; jobs may be lost, and
relationships may evaporate. This dilemma posits a question: If we know things can and
will go wrong why do we still put off being happy? Why a chance remark by a colleague
at workplace should send us into a depression? Now the moot question is, is it possible
to live in this world with the all pervading trauma, injustice, etc., and not be affected by it
at all? Is there a way to sustain happiness all through life, be it in office or at home?
Yes, there is a way out: One has to accept that things can and will go wrong and
the world is not designed to go out way; it has its own unique way. This acceptance can
alone enable one to face the realities with humour, flexibility and serenity leading to
happiness, no matter what happens. Simply put, it is ones own attitude and work habits
that define happiness. Secondly, one needs to imbibe the spirit of the Vedic chanting:
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An ardent practising of this principle at workplaces shall not only bring in the much
desired ‘balance’ between the demands of work life and personal life but also shall
generate ‘harmony’ among the colleagues, peers and superiors at the workplaces. To
make this philosophy of life workable, it is essential that “our inward thoughts confirm to
outward actions”. Obvious requirement is then to cultivate a set of attitudes that foster
“an intense joy throughout life”.
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family circle. The quintessential of being in harmony with oneself is the “affection and
understanding of the family”.
It is possible for all of us to sharpen our wits to observe man and nature and
realise that the seat of happiness rests in the unique strength and beauty within all living
things. A frame of mind of “all in one and one in all” shall therefore pave the way for
happiness. And that is what even out heritage preaches:
Let us never ever resort to air feverish, selfish clod of ailments and grievances and
thereby put off living happily today. Instead, cultivate a right frame of mind that
explores one’s potential fully to attain quality of life. Purity of mind in thought, word
and action is a step in the direction of achieving excellence at work. Such a mind-set
spontaneously gives rise to ‘shraddha’ (devotion) that is indispensable to achieve any
success, of which ‘quality of life’ is a natural follower.
9.2 Physical Fitness
Good health is the source of happiness. As the body and mind are correlated, ill
health can lead to mental disturbances and even depression. This can, in turn, disable a
person from pursuing personal goals. Our scriptures say, “The body is the means for the
pursuit of religion”. Poor health not only causes tension to the person concerned but also
disturbs the whole family. But in today’s age of speed, feat and tension man in his rush
has lost sight of the importance of his health.
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Sound health enables a person to concentrate on his work and perform his duties
efficiently. Therefore, development of sound health is sin quo none to protect one’s own
self-interest and in turn improve the quality of life. Good habits such as timely food,
sleep, exercise, and work play a vital part in maintaining sound health. Over indulgence
in sensual pleasures deprives one from staying focused on a target and accomplishing it.
Exercise raises levels of endorphins that are known to cause a feel of euphoria. It
also generates a feeling of well-being that gives a boost to productivity. Exercise enables
a man to think fast. It also bolsters energy that in turn can elevate one’s productivity.
We all need to earn to like the work that most of us undertake for a living. A
person who does not like work encounters a monotonous repetition of unpleasant
emotions at workplace and this may lead to emotionally induced illness. On the other
hand, if a person likes a job and feels pleased with his output, he will experience pleasant
emotions. It should, therefore, be realised that liking work is a good theraphy against
emotional ills.
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Quality of Work Life.
One should always remember that making the best use of time does not mean
pushing oneself relentlessly. There are certain executives who prefer to take a break or
catnap to get re-energised. Similarly, some prefer to take a few minutes relaxation with
alternate shallow and deep breathing. Breaking up of one’s routine once in a while
certainly helps one to work faster and better. Well managed day leads to stress-free
execution of work and then adds quality to life.
Martin Luther King said that everything that is done in the world is done by hope.
Indeed as Samuel Johnson said, hope is perhaps, the chief happiness that this world
affords. In fact, no one can survive without it. It is the sole force behind mankind’s
dreaming, planning and its very existence. As the old axiom says a merry heart doeth
good like medicine.
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After all, life is a contest of light against darkness, joy against despair. Yet, all of
us do hope, most of the times, for it is perhaps natural to man. Hope is as natural to
mankind as sprouting is for seeds. Every morning is anew beginning and most of us
spring out of the bed dreaming for a pretty day. Hope is written large on earth and sky
and all that breathe. Hope, though natural and vital for mankind, could well get
exhausted, as our lives grow. And that is where we need to gain hope by ‘hoping for the
moment’. This necessitates that one has to summon hope and learn to look forward to the
beauty of the next moment, the next hour, the promise of a good meal, a rise in a pay
cheque, etc. Hope is a frame of mind or a climate of heart that helps nurse a positive
orientation towards work or life. Such a positive orientation transforms the given labour
into an entity of love and to that extent performance stands enhanced. It alone enables
one to execute a given task excellency. It is often noticed that the average people
strengthened by faith do perform extraordinary deeds. That is why, one has to fondly
summon ‘hope’ to “lead us from triumph in the long journey of life”.
A study carried out in the West sometime back revealed that lucky people are
those who have many friends and acquaintances. The study also revealed that many of
the job offers have mostly materialised out of these acquaintances. These lucky people
are reported to be gregarious and go out of their way in making friendships.
These people have a natural flair to initiate friendly contacts by making use of
their facial expressions, body positions, voice tones, choicest words, eye contacts, etc., in
right proportions and build excellent network of friends. They can easily slip into
conversation with a stranger in the next seat in a plane and can converse with him as
though they knew the other man since ages.
These traits can easily be cultivated anyone to build a network of friends. Bigger
the web of friendly contacts, more the opportunities that one can avail of. A big network
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of friends affords a sense of social security besides enriching one’s life. Incidentally,
cheerful conversation is also important in family life for it can keep many of the neurotic
illnesses at distance. A person who could build up a fine network of friends can obviously
make the family meal a recitation of joy and delight.
Some groups of workers have suffered a drop in job tenure, but long-term
employment relationships appear to be more resilient than you’d expect.
People’s need for flexibility is one of the key drivers of part-time and self-employed
work.
However, some temporary and casual workers are more likely to suffer job insecurity,
low pay and poor working conditions.
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TATAS
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The crowd holds its collective breath as Pakistan speedster Shoaib Akhtar prepares
to strike. But the batsman, B. Muthuraman, is unperturbed. The delivery is sent flying
into the stands. The cheers get louder as the Tata Steel managing director raises his bat in
triumph.
Not real life, but an inspirational film. "It's a part of our Vision 2007 campaign,"
explains Niroop Mahanty, vice president (HRM), Tata Steel. Adds B. N. Sarangi, chief,
HR/IR, Tata Steel, "The idea was to motivate employees to accomplish the impossible,
like hit a six off Shoaib Akhtar." Or achieve EVA positive status by 2007.
Assimilation of the vision was of paramount importance. Tata Steel organised one-
day workshops called 'Lakshya 2007 - Ek Chunauti' where employees were encouraged
to write down their main responsibilities. These were then aligned with the departmental,
divisional and company's key performance indices and, finally, with the vision. This
innovative approach has garnered tremendous support from employees. Says Suman
Biswas, Improvement Group, Tata Steel: "The employees felt important as they were
made an integral element of the vision. Our commitment is total."
Tata Steel has been inundated with scores of ideas and suggestions generated at its
employee workshops. It is setting up a centre to implement and even patent the viable
ones, while publicising the names behind them.
Winds of change
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Quality of Work Life.
Incubating Innovation
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Quality of Work Life.
The success of the earlier programme led Indian Hotels to introduce 'Stars Plus', a
spin-off for its service providers, and 'Joy at the Workplace', which is aimed at team
building and bringing cheer to the office. From celebrating birthdays to organising cricket
matches between the various Taj properties, the objective is to keep employees
motivated. Instead of major initiatives, HR is engaging in small but innovative activities
which might appear mundane but make the employee feel at home while at work.
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Quality of Work Life.
Jobs are out, careers are in. And HR is assuming the responsibility for plotting the
career paths and growth of the employees. Most software engineers have a three-point
agenda: globetrotting, annual promotions and acquiring millionaire status. "This is the
base aspiration and we have to address elements of it," says Mr Padmanabhan.
TCS, India's first billion-dollar IT enterprise, offers a host of other tangible and
intangible benefits to transform its employees into world-class professionals. It supports a
rotation policy where employees' discipline is changed every two years, to expose them
to different geographies, projects and technologies. Training and continuing education
programmes are compulsory. Likewise, the Taj draws up an extensive training calendar at
the beginning of the year for its employees.
Knowledge sharing has acquired great significance in the corporate world. Today
most companies allow some level of knowledge sharing through various media. While
most of these programmes are usually aimed at the managerial level, Tata Steel's Aspire
Knowledge Manthan is a rare programme that enables knowledge sharing among
supervisors and workmen. The purpose of this effort is to instil confidence in people and
help them perform better.
Change Agents
Recent economic trends have compelled companies to tighten the belt and adhere
to fiscal responsibility. Companies are returning to improve efficiencies, streamline
processes, make intelligent choices, ensure profitability and strengthen the corporate fibre
in order to be more competitive. Change is crucial. But the Jamshedpur-based Tata
Motors' commercial vehicles division (CVD) has discovered that managing people to
manage change is even more important.
Its department for productivity services has been the change agent to achieve the
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dual task of employee involvement and waste elimination. Says A. K. Dua, deputy
general manager, Productivity Services, Tata Motors, "We have tried to be innovative in
each of our initiatives."
For instance, the first thing that the team addressed was the need to create
champions and opinion leaders from various divisions within CVD. Under the Total
Productivity Model, the division started using a system under which an individual would
be the owner of a machine. It would be this person's responsibility to improve its
performance and to keep it clean.
"When you deal with people, you deal with emotions. We found that there was a
lot of resistance and even hostility towards this model. Someone pulled out a peg from a
machine to spite the attempt. So four senior managers took up the ownership of one
machine each to set a precedent. They would clean up the machine themselves. Soon, we
have others asking if they can do this too," says Mr Dua.
Even in the area of managing in a lean and mean way the division has tried
attacking the issue from all angles. For instance, in the area of travel not only is each
department keeping track of it's own expenses but a central coordinator has also been
appointed. "He develops economy routes. He has worked out that the expense can be cut
down substantially if people don't stay overnight in Mumbai on their way to Pune. These
may sound like trivial things but they make a big difference," he says.
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Quality of Work Life.
Tata Motors' FastTrack initiative was launched to nurture leaders from a young
age. Aimed at recognising talented employees, it facilitates early advancement to
challenging and visible assignments through a systematic procedure.
The selection involves a three-stage process: a written test, a 'power' interview and
assessment. Short-listed candidates are required to go through an interview with the
executive directors. Selected candidates gain a huge lead in terms of promotion and
learning. They are relieved from their current jobs and put on various project-based
training programmes under the guidance of senior managers in the company. If the
candidates do not possess management education, they undergo a four-month course at
the Indian Institute of Management, Ahmedabad.
"Any employee with two years of work experience in the company can apply for
this programme," says V. K. Verma, head, corporate human resources, Tata Motors. "Till
date it has generated more than 60 potential leaders in the company, and they are at least
10-15 years younger than the natural climbers."
Looking Beyond
Yesterday's innovative practices are routine today. This is true about employee
welfare schemes standard with most corporates. Companies are looking at the workplace
and beyond. The emphasis is on enriching and improving the quality of life. Tata Steel, a
pioneer in employee welfare, is making huge investments in environment and education
in Jamshedpur. Pollution, occupational hazards, safety regulations and health are the
other constants on its plate.
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Quality of Work Life.
Tata Motors' innovative concept of a 'leave bank' has been much appreciated by
its employees. In this scheme, every employee voluntarily donates one day's leave to a
notional bank every year. In return, the employee is entitled to one year of paid or two
years of half-pay leave.
"This helps in the case of any accidents or need for long leave," says Mr Verma. "On
resuming, the employee pays back only 10 per cent of the leave withdrawn." To prevent
the misuse of this facility, two members of the management and union head the leave-
approving committee.
Long working hours, extensive travel and desk-bound jobs skewed the delicate work-life
balance of many a TCSer. Propel came to the rescue. Under this innovative initiative, the
company encouraged the formation of groups with similar interests to come together to
conduct various activities like book reading. Maitree, an initiative for the spouses of
employees, helped in bringing together the families of the employees. This has not only
increased sharing and communication within the company, but has also remarkably
improved the social skills of employees, says Mr Padmanabhan.
As a part of T.Y.BMS 5th semester project work – 1, paper of University of Mumbai. This
project work is purely of an academic nature: The information provided here with will be
kept in strict confidence and Used only for Research Purposes.
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QUESTIONAIRE
Name of the person interviewed: _____________________________ .
Designation :_________________ Age:____________________.
Date:____________________
Q.2 What qualities do you look for in an employee while selection of an employee?
ANS:___________________________________________________________________
ANS :__________________________________________________________________.
Q.5 What are the points that are looked while employing people?
ANS : _______________________________________________________________.
ANS : _______________________________________________________________.
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ANS :________________________________________________________________.
BIBLIOGRAPHY
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WEBLIOGRAPHY
www.knowlegestorm.com
www.change-management.com
http://en.wikipedia.org/wiki/Qualityofworkinglife
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