QRQC for non manufacturing processes

1 5W2H 2 GOOD AND BAD PART PROCESS VISUALIZATION 3 UNDERSTAND THE PROCESS BY VISUALIZATION
[3.8]
Describe the process by using Flow Charts, Process
[1.1]
Start Date: [1.2] QRQC Id:
GOOD PROCESS / GOOD PART ADDITIONAL INFORMATION
Maps, Sketches etc.
Part / Process
[1.3] Was the process performed according the
[3.1]

Name: standards (no rework or deviations from

procedure)?
[1.4]
Function [1.5]
Category

Where was the part produced / process

[3.2]
[1.6]QRQC-Leader:
QRQC-Team: performed?

5W2H
[1.7]
WHAT has happened? When was the part produced / process
[3.3]

performed?

[1.8]
WHY is it a problem? Do we detect the problem with our own
[3.4]

equipment?

[1.9]
WHEN was is detected? SINCE WHEN we have this problem? Which WABCO processes / people are involved
[3.5]

BAD PROCESS / BAD PART or might be affected?

[1.10]
WHERE was it detected? [3.6]
Did the problem occur before (recurrence)?

[1.11]
WHO detected it? In case of recurrence: What was the
[3.7]

countermeasure / corrective action?

[1.12]
HOW was it detected?

[1.13]
HOW many parts are affected?

[2.1]
What is the difference between a good and a bad part / process?

Team Leader: Name: Date:

[1.14]
Escalation Level:
(if necessary)
Regional/Functional Leader: Name: Date:

4 CONTAINMENT ACTIONS 5a
5 FACTOR TREE ANALYSIS (FTA): Why did the problem occur? 5b
7 FACTOR TREE ANALYSIS (FTA). Why didn't we detect the problem ?
[5.4]
Good part / [5.5]
Bad part / Good part / Bad part /
[4.1]
Containment Actions [4.2]
Who [4.3]
Plan date [4.4]
Status [5.1]
4M [5.2]
Factors [5.3]
Standard [5.6]
Difference 4M Factors Standard Difference
process process process process
No No
MATERIAL MATERIAL
Yes Yes
No No
Yes Yes
No No
METHOD METHOD
Yes Yes
No No
Yes Yes
No No
MAN MAN
Yes Yes
No No
Yes Yes
No No
MACHINE MACHINE
Yes Yes
No No
Yes Yes
No No
OTHERS OTHERS
Yes Yes
No No
Yes Yes
REPRODUCE THE FAILURE 5WHY ANALYSIS FOR OCCURENCE 5WHY ANALYSIS FOR NON-DETECTION
6a
7 6b
6a 6b
9
[6.1]
Reproduce the failure based on the significant factors found on FTA. If you could reproduce the failure, it
means that the Factor has a direct link with the problem.
[7.1]
Why did it happen? [7.3]
Why didn't we detect?

Describe what have you done to reproduce the failure: Why 1 : Why 1 :

Evidence 1 : Evidence 1 :

Why 2 : Why 2 :

Evidence 2 : Evidence 2 :

Results: Why 3 : Why 3 :

Evidence 3 : Evidence 3 :

Why 4 : Why 4 :

Evidence 4 : Evidence 4 :

In case you were not able to reproduce please escalate to next level and give reasons: Why 5 : Why 5 :

Evidence 5 : Evidence 5 :

[7.2]
Real Root Cause for [7.4]
Real Root Cause for
occurence non-detection

8 COUNTER MEASURES 9 Verification of Counter Measures and Sign Off

What is the amount of the deviation before and after the QRQC
[8.1]
Permanent Corrective Actions [8.2]
Who [8.3]
Plan date [8.4]
Status

[9.1]
Insert Graph Titel
Insert Graph Titel Here

11

10

9
Quantity

0 Date
[8.5]
Update documents:
Actions
Documented Procedure Date + 1 Date + 2 Date + 3 Date + 4 Date + 5 Date + 6 Date + 7
Implemented
Work Instructions [9.2]
Date

P/D-FMEA [9.3]
Quantity

TControl Plan *See instructions for detailed information

H JED
[9.4]
Comments:
ILessons Learned Card
N
TOthers (specify):
K
H [9.5] QRQC closed!
QRQC closed!
[8.6]
Process Owner
I Sign-off:
Name: Sign-off: QRQC Leader
Name: Sign-off: Team Leader Name: Sign-off: Date:
u
N
Sign-off:
Sign-off:
n
K
t
iu
ln
lt