Professional Documents
Culture Documents
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R QUALITY
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MANUAL
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R Construction
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T Management
Y (Administration)
March 2012
Quality Manual Ethiopian Roads Authority
Contents
Ref. No.
Volume 1 Quality Management and Monitoring
Foreword
Preface
Acknowledgements
Contents
Abbreviations
ERA Quality Systems
ERA Organisation Chart
1.1 Purpose of Quality Manual
1.2 User Guide
1.3 Procedures for Control and Revision of ERA Documents
1.4 Roles and Responsibilities of Quality Directorate
1.5 Quality Appraisal / Audit Methods and Procedures
Activity Schedule, List of Standard Form, Memos, Checklists
Standard Forms and Checklists Q1.01 - Q1.08
Appendix 1.1 Approved List of Manuals, Standard Documents, Procedures
Appendix 1.2 ERA Policy on Document Retention and Disposal
Appendix 1.3 ERA Quality Monitoring Committee, Memorandum of Objectives
Volume 2 Planning
Contents
Abbreviations
Activity Schedule, List of Standard Forms
Project Numbering System Q2.01
Road Classification Table Q2.02
Project Data Sheet Q2.03
Standard Format for Road Project Profile Q2.04
Budget Guidelines and Forms Q2.05 - Q.07
Traffic Survey Forms Q2.08 - Q.12
Economic Vehicle Costs Data Collection Form Q2.13
Volume 3 Procurement
Contents
Abbreviations
Procurement of Services
Activity Schedule and List of Standard Forms, Checklists
Standard Forms, Reports, Checklists, Memos and Letters Q3S.01 - Q3S.23
Procurement of Works
Activity Schedule and List of Standard Forms, Checklists
Standard Forms, Reports, Checklists, Memos, Letters Q3W.01 - Q3W.26
Appendix 3.1 Standard Prequalification Document ref. Q3W.04
Abbreviations
BPR Business Process Re-engineering (within ERA)
CAC Contract Award Committee
CQM Cost & Quality Monitoring (Committee)
EIA Environmental Impact Assessment
EOI Expression of Interest
EMA Ethiopian Mapping Authority
EMP Environmental Management Plan
EPA Environmental Protection Authority
ERA Ethiopian Roads Authority
EVS Estimate Validation System
EFY Ethiopian Financial Year
IDA International Development Association (World Bank)
IRI International Roughness Index
IRR Internal Rate of Return
ISO International Standards Organisation
MOFED Ministry of Finance and Economic Development
MOT Ministry of Transport
NPV Net Present Value
PMUR Performance Monitoring and Units Rates Project
PAS Performance Appraisal System
PMS Pavement Management System
QSAE Quality Standards Authority of Ethiopia
QARISM Quality Assurance Road Inspection & Safety Management (Directorate)
RAP Resettlement Action Plan
RFP Request for Proposal
TAC Tender Assessment Committee
TAS Tender Analysis System
TOR Terms of Reference
WMS Works Monitoring System
WB World Bank
4. Soft copies are provided in MS Office Word format which should be used to create new letters,
memos and reports from the standard formats given. Adobe pdf formats shall be used as control
copies for reference purposes.
5. Forms can be directly copied either from the hard copy or the soft copy provided, and used without
the need for revision or addition
6. Every new project report shall be prepared using the standard format from the Quality Manual as the
base. (The use of previous project reports as a base is not allowed, as over time this leads to
unauthorised changes).
7. The original softcopies provided are read-only documents and should only be used to copy from, by
selecting the required text and copying and pasting into a new MS Word document. Headers and
footers should automatically copy and paste with the selected text
8. Header and Footers
i. Each standard form, memo, letter and report has a unique reference number that is shown as
a small footer. The footer where appropriate also includes a date reference indicating the
latest revision of the Quality Manual. These number and date references should be retained
and not deleted.
ii. The header for project and evaluation reports should be revised to include the name of each
project.
iii. Page numbering for reports should be added as a centred footer.
iv. The header for standard letters and memos should be deleted to conform to the standard ERA
layout for letters and Memos.
PERFORMANCE ACCOUNTABILITY
APPRAISAL ADMINISTRATIVE
PROCEDURES
Code of Ethics
QUALITY
The ERA Quality Manuals are very important in achieving quality for services. However, the Quality
Manuals should be applied in parallel with other systems if meaningful results are to be achieved. It
is also clear that commitment to a set of ethical rules and standards is also needed, and the ERA
Code of Professional Conduct and Ethics provides this. All ERA staff and service providers will be
required to commit to the code.
In addition to the Quality Manual, ERA has a full set of systems aimed at ensuring quality,
including:
1. Design Manuals
2. Technical Specification and Method of Measurement
3. Standard Detailed Drawings
4. Low Volume Roads Manual, Specifications and Bidding Documents
5. Pavement Management System (PMS)
6. Bridge Management System (BMS)
7. Estimate Validation System (EVS)
8. Tender Analysis System (TAS)
9. Works Monitoring System (WMS)
10. Performance Appraisal System (PAS)
The adoption of Quality Manual will be enforced through audits. Tools like WMS and EVS will
supplement the auditing and inspection aspect and also provide information to be analyzed so that
there is future improvement.
There will also be performance monitoring and evaluation of Consultants and Contractors, and
ERA contract management. Rating Consultants and Contractors and using past performance for
selection of future projects will encourage firms to strive for best service delivery.
Quality Cycle
Stage Activities Outputs Controls, Systems & Tools
PLANNING
Data Collection / Analysis Road Inventory / Condition Data Quality Manual Volume 2
Government Liaison Annual Plan Ministry of Finance & ED Directives
Budgeting Annual Budget PMS Procedures
Prioritisation 5 Year Plan WMS Reports
Project Selection Budget Management & Adjustment
PROCUREMENT
Tender Preparation Tender Documents Quality Manual Volume 3
Tender Process Evaluation Reports, TAS, EVS Output Public Procurement Directives
Tender Evaluation, TAS Input Contract Documents & Award Standard TORs, Tender Documents
Estimate Validation, EVS Input List of Suitable Firms (White list) PAS Reports
IMPLEMENTATION
Consultation Route Selection Quality Manual Volumes 4, 5, 6, 7
Contract Management (Design) Feasibility Studies Environmental, Social Directives
Contract Management (Works) Detailed Design and Eng Estimate Design Manuals
Works Monitoring, WMS Input EIA and RAP Standard Specifications and Drawings
Performance Evaluation, PAS Input Road and Bridge Completed Works
Road and Bridge Maintenance
CONTINUAL
DEVELOPMENT Feedback by ERA on controls etc. Updated Standard Design Manuals Quality Manual Volume 1
Q6A.01 Agenda Agenda for Kick-Off Meeting with Consultant Consultant RE PE (ERA)
Q6A.02 Agenda Agenda for Initial Site Meeting Consultant RE PE (ERA)
Q6A.03 Agenda Agenda for Site Progress Meeting Consultant RE PE (ERA)
Q6A.04 Format Minutes of Meeting Format Consultant RE PE (ERA)
Q6A.05 Report Format Design Review Report Consultant RE PE (ERA)
Q6A.06 Report Format Construction Materials Review Report Consultant RE PE (ERA)
Q6A.07 Report Format Monthly Progress Report Consultant RE PE (ERA)
Q6A.08 Report Format Completion Report Consultant RE PE (ERA)
Q6A.09 Report Format Monthly Status Report (from 25th 24th of each month) PE (ERA) Reg Dir (ERA)
i. Transport
ii. Office accommodation and equipment
iii. Construction equipment
iv. Laboratory and laboratory equipment
v. Requirement for any temporary facilities
d) Contractors oversize and overweight equipment, permissions from authorities
4. Technical Issues
a) Design review issues, critical issues to be addressed and lessons learned from previous
projects of similar nature.
b) Land acquisition issues, right of way identification
c) Coordination with local authorities and key stakeholders
d) Any other technical issues
5. Financial Management
a) ERA to confirm format for Consultants invoicing process, supporting documents required,
and number of copies to be submitted
b) ERA to confirm IPC format supporting documents required, and number of copies to be
submitted
c) ERA to confirm Advance Payment process, supporting documents required, and number of
copies to be submitted
6. Quality Management
a) ERA to issue CD with current Quality Manual including relevant design manuals and
guidelines, standard forms, and monitoring and appraisal systems.
b) ERA to advise Consultant of performance appraisal and monitoring systems.
c) Contractor and Consultant Quality Control Plans
7. Documentation
a) Documentation to be provided by ERA for the Consultant as per Terms of Reference
b) Requests for information from Consultant
c) Documentation to be provided by ERA for the Contractor, and per Works Contract
d) Requests for information from Contractor
6. Information Required
a) Requests for information or documentation from Contractor
b) Requests for information or documentation from Consultant
8. Quality Control
a) Joint Quality Control Programme from Contractor and Consultant, including test
requirements, test frequencies, location of tests on-site, site laboratory or external
laboratory, assignment of responsible persons for sampling, testing and reporting.
Note: If separate Quality Control Plans from Contractor and Consultant are required by the Works
Contract and Consultants TOR, include for this in the agenda.
9. Environmental Management
a) Submission of Environmental Management Plan, responsibility for preparation and timing
of submission
b) HIV/AIDS Mitigation Plan
Apologies
Agreement of Minutes of Previous Meeting
1. Introduction
a) Matters arising from Section 1, Introduction of previous meeting
2. Mobilisation
a) Matters arising from Section 2, Personnel and Facilities of previous meeting
b) Personnel
i. Consultants mobilisation
ii. Contractors mobilisation
c) Work Permits, Temporary Residence ID, Vehicle procurement and Registration, Company,
VAT and tax registration, driving licences, etc.
d) Insurance, CAR Policy, CPM, Third Party Insurance, Workmen Compensation, Vehicle
insurance (Consultant to ensure table showing dates of issue and validity for each item, and
outstanding items.)
e) Guarantees, Advance payment, Performance Security, Retention Guarantee (Consultant to
ensure table showing dates of issue and validity for each item, and outstanding items.)
f) Consultants facilities
g) Contractors facilities
h) Contractors materials
5. Public Coordination
a) Matters arising from Section 5, Public Coordination of previous meeting
b) Site handover, land acquisition
c) Traffic management, diversions
d) Coordination with Local Authorities, local key stakeholders, etc.
7. Information Required
9. Quality Control
a) Matters arising from Section 9, Quality Control of previous meeting
b) Monthly Laboratory Report summarising test results from on-site, site laboratory or
external laboratories
c) Test result failures, causes, rectification and avoidance measures
a) Other matters.
b) Next Progress Meeting - Date and Venue.
Project Name:
Project No:
Venue:
Members Present
Apologies
Copies To
CONTENTS
1.0 Introduction
1.1 Introduction and Purpose
1.2 Contract Data
1.3 Scope of Services and Objectives
1.4 Project Description
1.5 Kick-Off Meeting
2.0 Technical and Cost Review
2.1 External Consultation
2.2 Land Acquisition and Site Availability
2.3 Topographical Survey
2.4 Review of Drawings and Schedules
2.5 Review of Measurement and Contract Cost
3.0 Conclusions and Recommendations
Tables
Table 1.2.1 Contract Data, Consultant Services
Table 1.2.2 Contract Data, Works
Table 1.4.1 Project Description
Table 1.4.2 Project Control Points
Appendices
Appendix 1 Kick-Off Meeting Minutes
Appendix 2 External Consultation, Meeting Notes and Minutes
1.0 Introduction
1.1 Introduction and Purpose
The Name of Financier/Donor has allocated funds through the Road Sector Development
Programme Phase IV (RSDP IV) for Consultancy Services for Construction Supervision for Project
Name.
The purpose of the design review is to ascertain if there are issues in the works contract
documents that could cause delays or cost overruns, and if so, to identify the issues and make
recommendations to ensure the works contact is completed on time and within budget.
The purpose of this Design Review Report is to present the findings of the Consultants design
review carried out on commencement of the Supervision Consultancy contract, and make any
recommendations.
Contract Amount: (State Foreign Currency and Ethiopian Birr as per Contract
currencies) Document include estimated taxes as applicable.
Road No (s)
Region(s) / Zone(s)
Length (km)
CONTENTS
1.0 Introduction
1.1 Introduction and Purpose
2.0 Technical Review
2.1 Materials Sources
2.2 Review of Site and Laboratory Investigation, Part 1
2.3 Review of Site and Laboratory Investigation, Part 2
3.0 Conclusions Part 2
Tables
Table 2.1 Construction Material Sources
Appendices
As required.
1.0 Introduction
1.1 Introduction and Purpose
The Name of Financier/Donor has allocated funds through the Road Sector Development
Programme Phase IV (RSDP IV) for Consultancy Services for Construction Supervision for Project
Name.
The purpose of the site investigation and materials review is to reconfirm the quantities of materials
from borrow areas and possible quarries available for layerworks.
This report is in two parts, namely Part 1 and Part 2. Part 1 is submitted with the Design Review
Report, and Part 2 after any site investigation and laboratory testing that may be recommended in
Part 1. (Include this paragraph only if Part 2 is required.)
Table 2.1 Construction Material Sources (as per Materials and Site Investigation Report)
Ref Location Material Excavated Depth of Thickness Surface Estimated
No Type /Crushed Cover Area Quantity
m m m2 m3
Progress Report
CONTENTS
Executive Summary
Tables
Table 2.1 Project Description
Table 3.1 Contract Data, Consultant Services
Table 4.1 Contract Data, Works
Table 6.2.1 Variation Orders issued
Table 6.2.2 Variation Orders Pending / Claims
Appendices
Appendix 1: Minutes of Progress Meeting
Add Appendices as appropriate
Executive Summary
Include as required by ERA for Monthly, Quarterly of Annual Reports
Summarise the progress in no more than 2 pages. Include a summary of the Works Physical and
Financial Progress against planned progress. Highlight major issues during the month and their
resolution.
Road No (s)
Region(s) / Zone(s)
Length (km)
Dates (Supervision)
Notification of Award
Contract Signing Date
Commencement Date
Original Completion Date
Original Contract Period
Guarantees (Supervision)
Advance Guarantee
Date Received
Expiry Date
Amount (Foreign Currency)
Note: The inputs shown are calendar/working day/man-month as per the Contract Document.
Provide a table of actual inputs for all professional and technical staff.
Provide comments on any changes to key professionals.
Dates
Notification of Award
Contract Signing Date
Commencement Date
Original Completion Date
Original Contract Period
Maintenance Period
EOT Approved (days)
Revised Completion Date
Actual Completion Date
Guarantees (Construction)
Performance Guarantee
Date Received
Expiry Date
Amount (Foreign Currency)
Amount (Local Currency)
Advance Guarantee
Date Received
Expiry Date
Amount (Foreign Currency)
Amount (Local Currency)
The minutes of the Progress Meeting should provide a monthly update of progress
as agreed between the Contractor and the Supervision Consultant. If no progress
meeting has been held, include the items noted in the agenda for the meeting.
Provide necessary additional comments that clarify or add to the latest Minutes of
the Progress Meeting.
Include a copy of the Works Programme updated against progress
Provide a summary of the weather for the reporting period.
Completion Report
CONTENTS
Abbreviations
1.0 Introduction
1.1 Introduction and Purpose
1.2 Project Description
1.3 Contract Data
1.4 Scope of Services and Objectives
2.0 Implementation
2.1 Consultant Inputs and Outputs
2.2 Cooperation and Coordination
3.0 Time and Budget on Works Contract
3.1 Approved Variations, Extensions of Time, Changes on Quantities
3.2 Works Contract Issues
4.0 Contract and Financial Management
4.1 Services Contract
4.2 Works Contract
5.0 Conclusions and Recommendations
Tables
Table 1.2 Project Descriptions
Table 1.3.1 Contract Data, Works
Table 1.3.2 Contract Data, Consultant Services
1.0 Introduction
1.1 Introduction and Purpose
The Name of Financier/Donor has allocated funds through the Road Sector Development
Programme Phase IV (RSDP IV) for Consultancy Services for Construction Supervision for
Project Name.
The purpose of this report is to summarise any design or construction issues that caused cost or
time overruns on the works contract, and draw any conclusions and lessons learned for future
projects.
Road No (s)
Region(s) / Zone(s)
Length (km)
Dates
Notification of Award
Contract Signing Date
Commencement Date
Original Completion Date
Original Contract Period
Maintenance Period
EOT Approved (days)
Revised Completion Date
Actual Completion Date
Delay period (days)
Guarantees (Construction)
Performance Guarantee
Date Received
Expiry Date
Amount (Foreign Currency)
Amount (Local Currency)
Advance Guarantee
Date Received
Expiry Date
Amount (Foreign Currency)
Amount (Local Currency)
Dates (Supervision)
Notification of Award
Contract Signing Date
Commencement Date
Original Completion Date
Original Contract Period
Guarantees (Supervision)
Advance Guarantee
Date Received
Expiry Date
2.0 Implementation
2.1 Consultant Inputs and Outputs
Provide a comparison of actual inputs against those defined in the contract documents for:
Key professional staff
Equipment or facilities provided by Consultant
Equipment or facilities provided through the Works Contract
Duration of services
Comment on any issues that may have arisen during the contract with respect to adequacy of
inputs, and any solutions that were provided
What difficulties were encountered in carrying out the services and producing the required outputs,
e.g. in mobilisation and staff resources, availability of data and facilities, consultation with
stakeholders, security, etc. What was done to overcome any difficulties?
Summarise any contractor issues that caused delays to the works contract, giving causes and
comments.
I. Contract Data
Construction Contract Data
Contract Name
Funding
Contracting Authority Ethiopian Roads Authority
Length (km)
Type of Contract Remeasurement, Lump Sum, Design and Build
Construction Type
Contractor
Dates
Notification of Award
Contract Signing Date
Commencement Date
Original Completion Date
Original Contract Period
Maintenance Period
EOT Approved (days)
Revised Completion Date
Actual Completion Date
Delay period (days)
Guarantees (Construction)
Performance Guarantee
Date Received
Expiry Date
Amount (Foreign Currency)
Amount (Local Currency)
Advance Guarantee
Date Received
Expiry Date
Amount (Foreign Currency)
Amount (Local Currency)
Physical Accomplishment
F. Y This Month This Quarter Cumulative F.Y. Total to date
% km % km % km % km % km
Plan
Actual
Actual/Plan %
Linear Progress
This Month Total to end of Date
Item Description Unit Plan Actual Plan Actual Actual / Plan
No.
Quantity %
1 Clearing and Grubbing Ha
2 Removal of unsuitable material 1000m3
3
3 Cut and borrow to fill 1000m
3
4 Selected Fill Type # 1000m
3
5 Selected Fill Type # 1000m
3
6 Granular sub base 1000m
3
7 Crushed base 1000m
8 Prime coat 1000kg
3
9 DBM 1000m
2
10 Wearing Course 1000m
etc
V. Delays/Problems Encountered
X. Disputes to Date
Dates (Supervision)
Notification of Award
Contract Signing Date
Commencement Date
Original Completion Date
Original Contract Period
Guarantees (Supervision)
Advance Guarantee
Date Received
Expiry Date
Amount (Foreign Currency)
Amount (Local Currency)