Customer Ser vice Plans

Smoothing the Implementation Process

PRACTICE SOLUTIONS
 Cu sto m e r S e r v ice P l a n s
We’re Here to Serve You
H
enry Schein Practice Solutions is continually
expanding the services that we provide to serve
you in an exemplary manner. When your Henry Schein
Practice Solutions system is kept up-to-date with the latest
enhanced version of the DENTRIX core software or add-on
modules, and with Customer Service Representatives at
your fingertips to answer your important questions, you and
your staff are free to provide world-class care to patients.
Unlimited T ec h ni c a l As si s ta n c e
Whenever you or a member of your team needs assistance
to accomplish a critical task, we’re only a phone call away.
We have answers and solutions.
DENT RIX Upgra d e s
We strive to provide our customers with significant
upgrades every year. We send these upgrades directly to
your practice, as they become available, and make smaller
component upgrades available online. Future versions of
DENTRIX are already being tested which will enhance your
professional image and keep your practice innovative.
The Computeriz e d De n ti s t N e w s l e t t er
Packed full of tips and tricks, our quarterly newsletter
includes articles about new products, other DENTRIX
practices, and new technologies. We’re helping you stay
informed of what new solutions are available.
e B a c k Up
Don’t worry about corrupted data, fire, flood, theft, or
vandalism. With eBackUp your data files are automatically
and securely backed up regularly via the Internet. You can
restore data anywhere and anytime and it’s part of your
subscription (1 GB limit whereupon other fees may apply)
We can help you safeguard your data.
Expa n d e d P r a c ti c e We b s i t e
Your subscription includes a basic Web site for your
practice as well as hosting services. What's more, we've
expanded the number of pages included in your site! We
can help you connect with your current and future patients
via the Internet.
Guru LE
Helping you make the most of the few moments you
have with any patient is our specialty. The secret is the
presentation of your treatment plan, which is how Guru
helps your patients see the light. Guru LE places 21 key
videos at your fingertips, in addition to the patient's own
X-rays and intraoral images. At any time you can annotate,
print or e-mail any presentation, record your own audio,
and burn a CD for the patient to take home.
The DENT RIX Reso ur ce C ente r
• On-Demand Training
Your subscription includes unlimited access to an array
of more than 19 online tutorials that cover the DENTRIX
basics — a perfect solution for training your staff. You can
view them at www.dentrix.com/training at any time. Online
training will empower your team and maximize your
investment in DENTRIX.
• Online Knowledgebase
Over many years, we have accumulated a wealth of
information that our customer support technicians use
to answer questions. We have made this information
available to you as an added value to your subscription,
helping you find solutions to the everyday challenges
of managing your practice. You can simply log on to
our secure Web site and search key words to find the
information you need.
• Webinars
Your DENTRIX Customer Service team hosts webinars
for the DENTRIX community in an effort to provide you
with a low-cost, convenient way to grow your DENTRIX
knowledge. Can’t join us for the live broadcast? Just log in
later and view at your convenience. Additional training has
never been so easy.
• Download Product Manuals
Get access to the latest system requirements, installation
guides, and instructions for using your software.
PRACTICE SOLUTIONS