Professional Documents
Culture Documents
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Analyse problems Gain Insights via Contextual
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inquiry
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Analyse problems > Find out pain points > Improve the system by
curbing the problems
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Conceptual Model Solution catering to user needs
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for Stakeholders
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Lost while Navigating Constantly calling Losing the ticket Poor Rescheduling
people up Information
2. Lack of personalised notification affects the passengers and also creates hinderence in the systems workflow
which impacts to them delaying the proccesses at both the ends.
3. Losing the physical boarding ticket is something passengers always go through for being careless, however, it
affects them and going back to the counter and take the needful step to get another copy, which impacts to
either compromising in the process or take physical stress with luggage.
4. Not being aware of flight delay and rescheduling affects the customers by making them obnoxiously wait
or let them involve in something else in the airport which impacts on them not hearing the announcement
efficiently or not getting a call during the next boarding time and missing the flight.
5. Queues at the store affects the passengers by delaying the proccess for nothing productive but waiting, which
eventually impacts on their proccess and boarding.
MIND
MAP
User Contextual Analysis
PERSONAS
ABOUT GOALS
AARYAN SAHEJA
Tech Waiting
Gaming Bad Navigation
Window Shopping Carrying physical ticket
Reading 21, College student.
Listening to music
Pune, India.
ABOUT GOALS
UPASANA MAJUMDAR
Music Navigating with luggage
Reading Skipping announcements
Writing Running out of phone charge
Travelling 32, Copywriter.
Being a foodie
Bangalore, India.
ABOUT GOALS
DEBJYOTI BANERJEE
Reading Navigating with luggage
Golf Skipping announcements
Chess Standing for too long
Travelling 68, Retired, Golfer. Forgetting to putting the tags
Television
Pune, India.
Final Solution
The idea is to create a system, that would gamify the entire checkpoints at the airport for the
stakeholders and make it interactive.
This creates a nice platform for brands to market their product within the application interaction.
It can also be used to monitor passengers journey behaviour.
Beacon Ecosystem
Beacon Admin
The Proximity Beacon API is a part of the Client
Bluetooth low energy (BLE) beacon platform,
which also includes Eddystone, an open
beacon format from Google, which is quite a
potential experience at the airports. Data transfer Proximity
through crossplatforms such as indoor and outdoor Beacon API
APP
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Beacons Discovered Beacon detail and data
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Beacon ID
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SMARTPHONE
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BEACONS
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PASSENGERS
Staff Allocation
Its always the case that passsengers are confused or lost, mostly
the first timers. However they could seek help by accessing the
ticket app and find the nearest helper staff. Uber for staffs, wut? :P
Zonal Context
Scenario 1
This is Praseem. He is a college graduate.
Travelling for the first time by flight.
Err! What do I know
Should I just ask someone about
my flight counter?
Oh damn! I should have heard what
dad had said. Now what? Let me try
asking this counter.
Hey! This is my ticket. Could
you tell me where exactly is
my counter?
Passenger scenario after using
IOT App
Scenario 2
Wait! What do I know now? Let
me just3 try out the Ticket App.
This was easier than I thought!
Connectivity framework
Data Cloud
Backend Admin servers
API
Ticket Checkpoints
Boarding Checkpoints Staff Help
App Login