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ServiceNow Administration Certification

Training

Certification Project Expense Manager


Solution

Scenario:

Consider a Financial Audit company, ABS Pvt.Ltd which provides solutions for
auditing across the domains in different parts of the world.
A company needs an Expense Manager Application, which can help them to keep
the records of all the expenses of their employees.
These Expenses will be of various categories and these expenses need to be tracked.
The application is expected to do different tasks like adding the expense report,
showing the list of expense items, maintain the list of expense items and their
receipts, maintaining the list of expense item for specific report, searching the
expense item for specific category/type etc.
The request also includes, to add a workflow in place, to support the application for
the approval process for the material requests.

1. Create an application named "Expense Manager" Application.

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2. Create a "Expense Reports" table according to the following specification: Create
the columns for the table, using the following information:

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3. Create an "Expense Line Item table which extends Task table (Extending
Tasktable is optional). Make it as a module
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UI Policy created for miles driven

4. Configure the layout for the "Expense Report" table/form and display the fields
that are to be displayed to every user.
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5. Configure the layout for the " Expense Line Item" table/form and display the fields
that are to be displayed to every user.
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6. Configure the List control: Configure the "State and Category- list control on
Expense Report and Expense Line Item" form to include some State and Category
list:
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7. Configure List Calculation to sum Cost: -
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8. Create a workflow with Email Notifications and create Template for expense is
Approved/Rejected which will be sent to Submitter
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workflow
Workflow Validation

Workflow Published
9. For Application Security, users which has ITIL role only can access the
Application
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10. Generate the report for the Expense line item for each Category value which will
provide total for each Category and share it to the Homepage Dashboard or Self-
Service Dashboard
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11. Create a Search module for a user. The user should be able to search a record
from table. Name this module as Search Expense Line Item Category Records.
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12. Use Record producer to the Expense Line Item form
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13. Add the record producer to the "Service Catalogue & Can we help you?"
category
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