Dear Customer,

As the Marketing Head of CEDE GENERAL MERCHANDISE

(Prycegas), I want to thank you for giving us the opportunity to serve
you. Please help us serve you better by taking a couple of minutes to
tell us about the service that you have received so far. We appreciate
your business and want to make sure we meet your expectations.
Attached, are some of the brief questions to be answered.

Sincerely,

Winona Marie Dohig Baquial

Marketing Head
 CUSTOMER SERVICE SATISFACTION
1. Please check () the following characteristics of our sales
representatives service in dealing you as our customer:

Excellent Very Good Good Fair Poor

Knowledge of the ___ ___ ___ ___ ___

Product

Courteousness ___ ___ ___ ___ ___

Willingness to Help ___ ___ ___ ___ ___

Efficiency/Quickness ___ ___ ___ ___ ___

Ability to complete ___ ___ ___ ___ ___

Transaction

Having good manners ___ ___ ___ ___ ___

2. Does our sales representative informs you ahead if there are

price changes of our products?

YES ____ NO ____

_____________________________________________________________
*Please Encircle the bullet at your desired answer

3. Is our sales representative presentable enough (in proper

uniform Prycegas Polo, Black shoes, Clean haircut, Hygienec)
when they serve you as our customer? Please check () the
following:

o Excellent
o Very Good
o Good
o Fair
o Poor

4. In your most recent customer service experience, how did you

contact the representative?

o In Person
o By Telephone
o Internet
o Through Salesman

5. Did our representative... (Select all that apply)

o Quickly identify the problem

o Appear knowledgeable understand the cause and the solution to the
problem
o Help you understand the cause and the solution to the problem
o Handle issues with courtesy and professionalism
 PRODUCT/SERVICE SATISFACTION

A. Service Satisfaction

6. In thinking about your most recent experience with CEDE

GENERAL MERCHANDISE (PRYCEGAS), was the quality of
customer service you received:

o Very poor
o Somewhat Unsatisfactory
o About Average
o Very Satisfactory
o Superior

7. The Process for getting your concerns resolved was:

o Very Poor
o Somewhat Unsatisfactory
o About Average
o Very Satisfactory
o Superio
B. Product Satisfaction

8. Which Product/Products did you purchase?

o 50 KG
o 22 KG
o 11 KG
o 6 KG
o 5 KG
o 2.8 KG

9. How did the products price compare to your expectations?

o Excellent
o Very Good
o Good
o Fair
o Poor

10. About the features and benefits of PRYCEGAS LPG itself, How
satisfied are you with the product?

o Very Poor
o Somewhat Unsatisfactory
o About Average
o Very Satisfactory
o Superior
11. Compared to other LPG Brands that are available, would you
say that PRYCEGAS LPG is:

o Much better
o Somewhat better
o About the same
o Much Worse
o I dont know

12. In delivering the Products, How long usually it takes to reach at

your location upon calling the customer service representative?
(to be answered by Tagbilaran and Panglao Customers only)

o 15 30 minutes
o 45 minutes 1 hour
o 2-3 hours
o 4-5 hours
o 6 hrs
o They deliver the next day

Are you satisfied with the delivery time? YES or NO: _____________

13. How often does the delivery of products take to your location?
(to be answered by outside Tagbilaran and Panglao Customers only)

o Everyday
o Every other day
o Every 3 days
o Once a week
o Once a month
o Twice a month
o Once in 2 months

Are you satisfied with the delivery time? YES or NO: ______________

14. Considering the total package offered by including Customer

Service, Product features and benefits and cost, How satisfied
are you with CEDE GENERAL MERCHANDISE (PRYCEGAS)?

o Very satisfied
o Somewhat Satisfied
o Neutral
o Somewhat Disatisfied
o Very Disatisfied

15. We would like to hear from you! If you have question or comments
and suggestions regarding our services, feel free to write below:
Thank you so much for taking the time in complete this survey. Your results will
help us serve you better!

As your service provider, we would like to ask for your help also if you observe
anything suspicious regarding our sales representative and our products as well,
Immediately call (038) 411-4762 / 501-9518 or 09088147750.

God Bless!

___________________________________________________________________

If you would like us to contact you, Please fill up the necessary

information below:

Name: ___________________________________________________

Position: ___________________________________________________

Business Name:______________________________________________

Address: ___________________________________________________

Contact Number:

Mobile: __________________________

Telephone: _______________________

Email: _____________________________________________________

Alternative Contact Person:

Name: _____________________________________________________

Relation: ______________________________________

Contact Number:

Mobile: _____________________

Telephone: __________________