THE COMMUNICATION PROCESS 08/21/2017

THE COMMUNICATION
PROCESS
Jayla Hampton
JAYLA HAMPTON
THE COMMUNICATION PROCESS 08/21/2017

Key Terminology
Terms Define

Audience Analysis process of determining the values, interests, and attitudes of the
intended or projected listeners or readers
Business Communication Company sharing information about the products or services

Channel How the information is flowing throughout the company

Communication Barriers key barriers that can occur within a company: language, cultural
diversity, gender differences, status differences and physical
separation
Confidential Information Relate to trade secrets, process, or apparatus or production, sale

External Communication Barriers Information between companies and another personal (a physical
sound)

Feedback Comments on products or services

Goodwill When there is no bad feedback or complains on a company

Grapevine Results of rumors and gossiped

Internal Communication Barriers Transmission of information between organizational members or

parts of the organizational (a mental disturbance)

Listening Paying attention to someone as they are speaking

Message Information past from on to the other

Nonverbal Communication Communication through sending and receiving wordless clues

Reading Comprehension It is the ability to understand and gain meaning from what has been
read and being able to communicate this information

Receiver The listener, reader, or observer

Scanning (Material to be read) Looking over things to see if they are right or to find information

Sender To send information to people or companies

Verbal Communication Sharing information between individuals by used speech

JAYLA HAMPTON 1
 THE COMMUNICATION PROCESS 08/21/2017

Review- Communication process diagram:

A persons level
A person who is
education and years
reading an email
of particular job

The use of memo

to send a message
A content of a
to a coworker
letter

A person who posts

an event invitation The phone that starts
on Facebook ringing while coworker
is describing a problem
Laying out a page to be solved
spread for a
magazine The smile and nod
advertisment of someone
listening to a
speaker

JAYLA HAMPTON 2
 THE COMMUNICATION PROCESS 08/21/2017

2. Internal:
Past experiences with the client
Home or work problems
Poor listening skills

External:
Noise and other distractions
Unpleasant environment
Problems with technology or equipment

3. Way to overcome internal communication barriers is remove physical sources of distraction such
as telephones or objects within the room and a way to overcome external communication barriers is to
avoid having physical barriers such as lecterns or tables between the sender and receiver.

Apply:
1. In the communication process the sender has a greater responsibility because they must be clear
for the receiver to know what they are talking about.

2. The reading is more important because if you cant read you cant write or talking about it
because you dont know what the text is talking about and listening is the easiest to do.

3. When you send a message, and receive no feedback it could mean a lot of thing like they dont
like it and they didnt want to put it on there or they are just lazy.

4. The job I wanted to do is to become an archaeologist and you need to know how to read because
if you dont know how to read in English then you want to learn to read in other languages.

Analyze:
I cant talk in front of people, but it doesnt stop me from doing what I sit myself to do,
sometimes if I dont talk to you or the other people I am shy. Im scared of what people will think
of me. I can teach myself to have more confides and express myself by talking to people I dont
know or just practicing in a room full of people, so I can be better at communication.

Decide:
1. Mr. Park is a good friend of the company president and regularly order supplies from our
company website. The last visit he seems impact you. There is a sale campaign and products he purchases
are on sale now. Should you tell him and how you are going to tell him? Yes, we should contact Mr. park
by phone because he would probably want to know that our products are on sale.

2. Maria works for a local company and she is administrative assistant to the director of the Human
Resource Department. They are hiring new people and there a people you remember from an old
company you us to work at. She knows that he was fired because he provided false information to make
himself and others within his district look good. If you were in Maria place what would you do and how?
I would tell him face-to-face because you wanted the best for the company, not the bad reputation.

JAYLA HAMPTON 3
 THE COMMUNICATION PROCESS 08/21/2017

Research:
The work place is a wonderful way to build relationship because we are all different and it a fantastic way
to see who other communicated different. If we were not all different the world would be dull. In the
work, you must give people the time because in the world now we dont give people our time because of
technology take it away. The connection we make with other people is the very touchstone of our
existence, and devoting time, energy, and effort to developing and building relationships is one of the
most valuable life skills. Communication skills is important because you must communicate everywhere
and anywhere you go. The most important thing in a relationshiplove, trust, or passion. However, trust
is huge important thing in any relationship. No love will last without equal amounts of respect and trust.
So, we need to work on trusting more. We need to work on our empathy because upstanding someone is
an effortless way to build a connection between people. Every relationship we have can teach us
something, and by building positive relationships with others, we will be happier and more fulfilled and
feel more supported, supportive, and connected.
Come from: https://trainingmag.com/content/8-tips-developing-positive-relationships
8 Tips for Developing Positive Relationships
By: Lorri Freifeld

JAYLA HAMPTON 4