IATA-ENAC ADVANCED

MASTERS DEGREE
IN AIRLINE OPERATIONS
Two leading experts one global degree!
IATA AND ENAC
COMBINE STRENGTHS
TO DELIVER A
ONE-OF-A-KIND
MASTERS DEGREE IN
AIRLINE OPERATIONS.
Maximize your potential with an advanced
global degree combining the industry
expertise of IATA and the academic
excellence of Ecole Nationale de lAviation
Civile (ENAC), one of the top international
aviation schools worldwide, located in
Toulouse, France. The skills you acquire will
be recognized wherever your career may
take you.
This part-time program is structured in two
phases:
The academic phase takes place in Abu
Dhabi and Amsterdam over 12
1 five-day modules approximately one
per month.
The practical phase focuses on a
2 rigorous six-month project at your
company.
A STRATEGIC VENUE ABU DHABI
Ten of the 12 modules will be held at the state-
of-the-art Etihad Airways Corporate Academy in
Abu Dhabi. The Middle East has become a pivotal
player in the aviation industry, with regional carriers
leading global innovation and growth. Join us in
this spectacular location for a unique learning and
networking experience.
TAKE EXCELLENCE TO A NEW LEVEL
In addition to the Advanced Masters Degree,
graduates will automatically qualify for IATAs
Aviation Management Professional Designation
(AvMP). Improve your skills while you increase your
value and visibility in the market.
A NEW DEGREE PROGRAM FOR
TODAYS AIRLINE PROFESSIONAL, THIS
PROGRAM IS RECOMMENDED FOR:
Flight operations managers
Ground operations managers
Airline local representatives
Pilots
A BEST-IN-CLASS DEGREE PROGRAM FOR
AIRLINE OPERATIONS PROFESSIONALS

Ensure regulatory compliance and maximize operational efficiency. Beginning in October 2015,
this innovative program*** will focus on many areas critical to airline operations.

5-9 October 2015 8-12 November 2015 6-11 December 2015

Amsterdam ** Abu Dhabi * Abu Dhabi *

Airline Business Flight Principles Human Factors in

Foundations and Atmospheric Aviation
Environment

10-14 January 2016 7-11 February 2016 6-10 March 2016

Abu Dhabi * Abu Dhabi * Abu Dhabi *

Aircraft Airworthiness Safety Management Emergency Response

and Air Carrier Systems (SMS) Planning (ERP)
Certification for Airlines, Crisis
Communication and
Media Management

10-14 April 2016 8-12 May 2016 10-14 July 2016

Abu Dhabi * Abu Dhabi * Abu Dhabi *

Airlines Flight IT Tools for Airlines Aviation Fuel

Operations and Management and
Optimization Carbon Trading for
Aviation

14-18 August 2016 18-22 September 2016 10-14 October 2016

Abu Dhabi * Abu Dhabi * Amsterdam **

Aircraft Turnaround Aircraft Maintenance Training (Crew and

Coordination and Load MRO Maintenance,
Supervision Repair & Overhaul)

* Ten courses will take place at Etihad Airways Corporate Academy in Abu Dhabi in the United Arab Emirates. ** Two courses will take place at
the IATA Amsterdam Training Center in the Netherlands. *** We reserve the right to modify the program dates, locations and fees at any time.
REGULATORY COMPLIANCE.
OPERATIONAL EFFICIENCY.

The IATA-ENAC Advanced Masters Degree in Airline

Operations is the program you need to kick your career
into high gear!

ADMISSIONS CRITERIA

We welcome working aviation professionals from around the

world with the following qualifications* to apply:
An university degree or equivalent combined with
professional experience, for example:
> Masters Degree (i.e., MA, MSc, MBA), plus three years of
professional experience
> Bachelors Degree (i.e., BA, BSc), plus five years of
professional experience
Competency in both written and spoken English at an
academic level
Proficiency in Microsoft Office

* Candidates who do not meet the above criteria may be admitted to the program
on an exceptional basis. Please contact the program administrator for details.

APPLICATION PROCESS

Copies of the following documents must be submitted to the

program administrator:
Cover letter
Curriculum vitae
Identity card or passport
PROGRAM ADMINISTRATOR
Highest degree obtained
Elena Suciu
Two letters of recommendation Academic Programs
Application form +41 22 770 2820
training.gva@iata.org
Program fee: EUR 20,000
International Air Transport Association
33, Route de lAroport
http://www.iata.org/training/enac-operations 1215 Geneva 15 Airport, Switzerland
Airline Business Foundations
Classroom Course (5 days/40 hours)

Understand how the airline industry works with this introduction to its commercial, financial and regulatory
structures. This course will bring you up to speed on key airline business practices to help you succeed in the
industry. Learn about the internal organization of airlines, the airport environment, and the external bodies that
regulate them to understand what shapes airline strategies. Upon completion of this course, students will
understand how the airline industry works and they will be able to analyze its commercial, financial and
regulatory structure.

Objectives Key topics

Upon completion of this course you will be able to: Airline finance and economics
Compare business models and financial Measuring traffic, capacity, revenue and cost
structures Airline profitability
Describe legal and regulatory framework Airline finance departments
Classify costs (operating costs and non-operating Proration and interlining
costs) Airline marketing strategies
Evaluation airline profitability through financial How airlines conduct market analysis
reports analysis
Choosing destinations
Evaluate airline strategies through analysis of
different business models Airline strategy and planning processes
Identify main common airport development Strategies and action plans
characteristics Performance measurement and the Balanced
Score Card (BSC)
Describe main regulations in terms of environment
and sustainability Network models
Airline cost structure
Operating vs. non-operating costs
Target audience Overview of fleet planning
Flight operations managers Airport development and trends
Ground operations managers Airport ownership and funding
Airline local representatives Airport expansion
Pilots Environmental challenges
Sustainability
Certificate awarded Environmental policy
This course is offered as part of the IATA-ENAC Aviation industry overview
Advanced Master in Airline Operations. Regulatory structure
An IATA-ENAC Degree is awarded upon successful IATA priorities and the industry
completion of the program. Future trends

Offered jointly by:

Flight Principles and Atmospheric
Environment
Classroom Course (5 days/40 hours)

Learn to analyze weather information and evaluate its impact on aircraft operations and flight preparation.
Understand aerodynamic features of an aircraft and evaluate impact of high lift devices on airspeed.

Objectives Key topics

Upon completion of this course you will be able to:
Understand how an aircraft flies and its
limitations
Reference figures of aircraft performances
Integrate weather into the safety-efficiency
dilemma to balance airlines operations and
weather issues
Target audience
Flight operations managers
Ground operations managers
Airline local representatives
Pilots
Certificate awarded
This course is offered as part of the IATA-ENAC
Advanced Master in Airline Operations.
An IATA-ENAC Degree is awarded upon successful
completion of the program.
Aerodynamics
The atmosphere and environment of the flight
Aerodynamic features of an aircraft
Airflow over a wing section
The measure of Airspeed
High lift devices
Airflow at transonic speeds and Flight envelope
Basics of Propulsion
Flight Mechanics
Cruise
Climb
Descent
Turning flight
Atmospheric Environment
Review of basics: main atmospheric features
(average, variability and standard concepts)
Aviation significant and severe weather concepts
Weather information: ICAO formatted information
(according to the regulations) and supplementary
data available (according to the meteorological
state of art)
Airlines operational approach (routine best
practices): weather information selection,
evaluation, interpretation in flight preparation and
along flight phases
Global climate change and aviation

Offered jointly by:

IT Tools for Airlines
Classroom Course (5 days/40 hours)

To provide a comprehensive view of the airline operations needs in terms of Information Technology (IT) and
communication systems.

Objectives Key topics

Upon completion of this course you will be able to: Description of a typical IT application map
Understand the information systems that Scheduling and operations
influence airlines structure, operations, and Finance and payroll
efficiency
Maintenance
Global Distribution System, e-commerce, Revenue
Target audience Management
Flight operations managers Reporting
Ground operations managers Connected Aircraft - onboard communication
systems
Airline local representatives
Operations IT Tools
Pilots
Flight Planning tools
Departure Control System
Certificate awarded Crewing and aircraft performance
This course is offered as part of the IATA-ENAC Key Features of an IT Tool
Advanced Master in Airline Operations.
Efficient business processes
An IATA-ENAC Degree is awarded upon successful
completion of the program.
Support human decision
Maintainability and availability
Relation with airlines size, maturity and business
objectives
Interconnection between systems and key role of
Business Intelligence (BI)
Data Ware House and data correlation
Multidimensional analysis capabilities and develop
tailored dashboards
Optimization operations efficiency
Appropriate reporting capabilities across the airline
Enhanced management capability: controlling,
flight efficiency, sales
Business continuity and disaster recovery plan
Key role of information system
Choice of IT tools, type of operations and hosting
Minimum means required for continuing business:
IT Tools, human resources and logistics

Offered jointly by:

Airlines Flight Operations and
Optimization
Classroom Course (5 days/40 hours)

Learn to conduct safe and optimized aircraft operations.

Objectives Key topics

Upon completion of this course you will be able to: Air Transport Laws and Regulations
Learn to make use of an operations manual Flight operations duties
Calculate take-off and landing weight and speed ICAO International Civil Aviation Organisation
Calculate the fuel quantity depending on weight EASA IR OPS European Aviation Safety
and balance Agency Implementation Rules in Operations
Calculate how to optimize the flight phases: climb General aircraft limitations
cruise descent and holding Limit load factors
Maximum and minimum speed
Target audience Other limitations (environmental envelope and
engine)
Flight operations managers Maximum structural weight
Ground operations managers Payload range
Airline local representatives Maximum weight and capacities
Pilots Operating, take-off and landing limitations
In flight performance
Certificate awarded Cruise, climb, descent, holding
This course is offered as part of the IATA-ENAC One engine inoperative performance
Advanced Master in Airline Operations. Direct operating cost
An IATA-ENAC Degree is awarded upon successful Specific range
completion of the program. All engines operating cruse speeds
Altitude optimization
Maximum cruse altitude
Buffet limit
Cruise optimization
Flight planning
Fuel regulations and transportation
Weight and balance
How to optimize aircraft operations
Take benefit from business intelligence systems
Introduction to best practices

Offered jointly by:

Aircraft Maintenance
Classroom Course (5 days/40 hours)
This course provides an exhaustive approach of the Aircraft Maintenance Program topics. It also describes the
methodology considered to develop maintenance task and organize flight activities.
Objectives
Upon completion of this course you will be able to:
Learn the basis of the aircraft maintenance
program including the reasons, the processes
and examples of the various documentations
that are the result of these processes
Target audience
Flight operations managers
Ground operations managers
Airline local representatives
Pilots
Certificate awarded
This course is offered as part of the IATA-ENAC
Advanced Master in Airline Operations.
An IATA-ENAC Degree is awarded upon successful
completion of the program.
Offered jointly by:
Key topics
Evolution of the aircraft maintenance needs
Aviation Authority Requirements
Main airworthiness authorities requirements
Reliability parameters: MTBF Mean Time Between
Failure, MTBUR Mean Time Between Unscheduled
Removal, etc.
MRB Maintenance Review Board process
MSG 3 Maintenance Steering Group Analysis
The Lightening High Intensity Radiated Field
analysis process
Maintenance Review Board Report (Classroom)
MRBR report section
IMRBPB (International Maintenance Review Board
Policy Board)
Safety Analysis and Airworthiness limitation
Section
MPD Maintenance Planning Document
Aircraft Aging programs
Operator Maintenance Program and OEM Operator
Exposition Manual support to the Operator.
Program customization
Following the MRBRB and MPD process, the
operator needs to establish the OMP to optimize
the maintenance of the aircraft
Safety Management Systems (SMS)
Classroom Course (5 days/40 hours)

This course will provide you with guidelines to align your operations with ICAO annex 19 safety management
systems provisions and comply with industry requirements for personnel licensing, operation of aircraft and
more.
The systematic SMS approach ensures both safer operations and improved overall efficiency by managing
organizational structure, staff accountabilities, policies and procedures. Developed in accordance with ICAO
principles, this course helps you fulfill SMS requirements and establish a functional SMS within your
operations.

Objectives Key topics

Upon completion of this course you will be able to: Safety regulations
Develop, manage and monitor a SMS that fits Compliance and performance with ICAO SMS
within the scope of your operations and state safety programs
Make improvements to your operations that will SMS definition and the 4 pillars
prevent costly accidents, incidents and injuries
to staff Safety policy and objectives
Comply with industry requirements and improve Safety accountability and responsibilities
your cooperation with regulatory authorities SMS documentation
Use the SMS as an effective management tool Organizational system description
for safety performance and productivity Safety risk management
Use risk management tools to continually Hazard identification and analysis
improve your safety performance
Safety risk evaluation
Safety assurance
Target audience Safety assurance and ICAO SMS framework
Flight operations managers Safety performance monitoring requirements
Ground operations managers SMS - safety reporting
Airline local representatives Managing a safety reporting program
Pilots SMS implementation
Phased approach
Certificate awarded Rationale and justification
This course is offered as part of the IATA-ENAC
Advanced Master in Airline Operations.
An IATA-ENAC Degree is awarded upon successful Activities
completion of the program.
Exercises
Role play

Offered jointly by:

Emergency Response Plan (ERP) for
Airlines, Crisis Communication, and
Media Management
Classroom Course (5 days/40 hours)

This course gives you the skills you need to take on a leadership role in an airline emergency response
organization. Learn about the design, implementation and optimization of an Emergency Response Plan (ERP)
according to industry practice and regulatory requirements. To ensure readiness and cooperation among all
staff, review training methods that will help you deliver ERP exercises and rally support from involved parties.

Objectives Key topics

Upon completion of this course you will be able to:
Plan, develop and execute an emergency plan,
plus coordinate the parties and processes
involved
Advocate for the role and responsibilities of the
emergency planning specialist within an airline
Follow ICAO, the National Transportation Safety
Board and State regulations
Train airline staff for an emergency response or
other crisis situation
Identify and outline areas for improvement in an
emergency response situation
Target audience
Flight operations managers
Ground operations managers
Airline local representatives
Pilots
Certificate awarded
This course is offered as part of the IATA-ENAC
Advanced Master in Airline Operations.
An IATA-ENAC Degree is awarded upon successful
completion of the program.
Developing an emergency response plan
Emergency response organization
Airline responsibilities and compliance (SMS, FAP,
IOSA, ERPTF)
Emergency response network
Alarm and mobilization
Station emergency response planning
Special assistance team basics / Humanitarian
Response incl. Inquiry / Family Assistance Center
Go-Team organization
Crisis communication basics
Command center missions
Back-office missions (insurance, legal, financial
procedures etc.)
Emergency response facilities
Emergency response plan implementation:
instruction, training and exercises
Social media management and response
Practical guidelines for interaction with the media
Information press briefing

Offered jointly by:

Aircraft Turnaround Coordination
and Load Supervision
Classroom Course (5 days/40 hours)
Upon completion of this course, the student will be able to lead a ramp team based on essential technical
procedures for aircraft handling and loading to optimize the use of ground service equipment and manpower.
Objectives
Upon completion of this course you will be able to:
Describe ramp safety regulations, hazards and
human factors requirements
Evaluate risk assessment
Describe aircraft handling operations and
movement operations
Organize the off-loading/ loading procedures of
aircraft
Organize the full turnaround of aircraft,
coordinating resources and processes
Evaluate processes to ensure safe operations
Check that operations meet commercial
expectations (punctuality, quality)
Design and offer consistent services according
to widely accepted AHM and I-GOM standards
Build turnaround plans
Describe aircraft loading functions
Target audience
Flight operations managers
Ground operations managers
Airline local representatives
Pilots
Certificate awarded
This course is offered as part of the IATA-ENAC
Advanced Master in Airline Operations.
An IATA-ENAC Degree is awarded upon successful
completion of the program.
Offered jointly by:
Key topics
Airside safety supervision and risk assessment
Aircraft handling operations
Ground service equipment types and operations
Aircraft fueling interface
Ramp to cockpit communications
Emergency and severe weather situations
Aircraft movement
Pre- and post-arrival inspections, procedures
Pushback and towing operations
Marshalling
Aircraft movement messages and delay codes
Turnaround plan
Pre-flight duties
Sequential and critical path activities
Disruptions and difficult working conditions
Aircraft loading functions
Designation of aircraft holds, bays and cabin
Loading, unloading, securing, build up, tagging
Inspection of aircraft damage
Load control functions
Aircraft structural loading limitations
Standard weights, weight control and load
Interpreting the LDM and CPM
High efficiency factors
Fulfilling Service Level Agreements
Teamwork, communication and culture
Aviation Fuel Management and
Carbon Trading for Aviation
Classroom Course (5 days/40 hours)
Upon completion of this course, the student will be able to analyze fuel/carbon budget and propose solutions to
improve fuel/carbon cost management.
Objectives
Upon completion of this course you will be able to:
Describe regulatory framework related to carbon
emissions (EU ETS for carriers operating to/from
Europe)
Describe key factors impacting the jet fuel
market
Build and analyze fuel budget
Analyze hedging solutions to reduce fuel cost
Analyze how to improve fuel efficiency: aircraft
modifications, flight ops improvement, and
operational efficiency
Evaluate fuel quality
Evaluate impact of ETS on airlines budget
Describe carbon trading mechanisms
Analyze carbon market dynamics, strategies and
pricing
Target audience
Flight operations managers
Ground operations managers
Airline local representatives
Pilots
Offered jointly by:
Key topics
Factors affecting jet fuel specifications
Fuel efficiency: latest technological developments
Basics of jet fuel pricing
Stages in buying jet fuel
IATA's role in the aviation fuel industry
Aviation in the EU ETS: prices and price drivers
Airline strategy and trading: pricing dynamics,
carbon as a fuel, hedging
Making Clean Development Mechanism (CDM)
work for airlines: PR triumphs and pitfalls
Post-2012 politics and new mechanisms
Outlook to 2020: EU aviation and ETS
Certificate awarded
This course is offered as part of the IATA-ENAC
Advanced Master in Airline Operations.
An IATA-ENAC Degree is awarded upon successful
completion of the program.
Training (Crew and MRO
Maintenance, Repair & Overhaul)
Classroom Course (5 days/40 hours)

The course takes a close look to processes and infrastructures for the training of pilots, flight attendants and
mechanics.

Objectives Key topics

Upon completion of this course you will be able to: The regulatory framework applicable to operators
To be introduced to the regulations applicable and EASA rules
the today and future tools used for the training
and how the new multimedia technologies are Pilot Training
more and more used Training sequence for pilot training from ab initio to
type rating, typical pilot training organization,
infrastructure, tools and programs
Target audience
Comparison of ATO Approved Training
Flight operations managers Organization and operator perspectives
Ground operations managers Maintenance Technician Training
Airline local representatives Overview of Basic and Type training, typical
Pilots training organization, tools and devices, programs,
infrastructure

Certificate awarded New training concepts and products, current &

future trends (e/mobile learning, blended learning)
This course is offered as part of the IATA-ENAC
Advanced Master in Airline Operations. IATAs perspective on MPL Multi-crew pilot License
and the ITQI IATA Training and Qualification
An IATA-ENAC Degree is awarded upon successful
Initiative
completion of the program.

Offered jointly by:

Human Factors in Aviation
Classroom Course (5 days/40 hours)
Gain a comprehensive overview of human factors in aviation, as well as the key reference documents and
methodologies.
Objectives
Upon completion of this course you will be able to:
Apply the theory and history of human factors in
aviation and relate it to your job
Manage the consequences and organizational
impact of human factors for all aviation roles:
pilots, flight crews, air traffic controllers, CAA,
airport and aircraft maintenance staff, aircraft
manufacturers and meteorologists
Target audience
Flight operations managers
Ground operations managers
Airline local representatives
Pilots
Certificate awarded
This course is offered as part of the IATA-ENAC
Advanced Master in Airline Operations.
An IATA-ENAC Degree is awarded upon successful
completion of the program.
Offered jointly by:
Key topics
Human Factors Theory Elements
Human Factors Models
Human Error - James Reason
ICAO - Threat and Error Management
ISO 9001:2000 model (Chapter 6.2: Human
Resources)
The SHEL Model: Software, Hardware,
Environment and Liveware, in particular in
reference to the FAAs Human Factors Analysis
and Classification (HFACS) Model
HF in the aviation industry, the effect on safety and
efficiency
Threat and Error Management (TEM)
The role of Safety Management Systems (SMS) -
quality, safety, security and risk
Human factors measurement, analysis and
improvement
The Risk Management Model used is the AS/NZS
4360:2004
Activities
The exercises conducted are linked to the topics
that are discussed according to the schedule and
sessions
Aircraft Airworthiness and Air Carrier
Certification
Classroom Course (5 days/40 hours)

Gain the knowledge and skills to manage aircraft certification and continuing airworthiness as per the current
ICAO Annexes, regulations and requirements (FAA, JAA, EASA).

Objectives Key topics

Upon completion of this course you will be able to: Rules and documentation relating to the
Understand the ICAO SARPS, regulations and airworthiness of aircraft
requirements for aircraft certification and Type certification
continuing airworthiness
Certificate of airworthiness
Approve aircraft maintenance control,
procedural manuals, maintenance programs Continuing airworthiness
and Minimum Equipment Lists (MEL) Operator responsibilities
Air Operator Certificate (AOC)
Target audience Reliability program
Continuous airworthiness documents
Flight operations managers Maintenance control manual
Ground operations managers Maintenance program
Airline local representatives Minimum Equipment Lists (MEL)
Pilots Flight safety documents system
Manuals, logs and records
Approved Maintenance Organizations (AMO)
Certificate awarded
Quality system
This course is offered as part of the IATA-ENAC
Advanced Master in Airline Operations. Training programs
An IATA-ENAC Degree is awarded upon successful Group exercise and debrief
completion of the program.

Offered jointly by: