Spotlight On Messaging User Guide

Spotlight on Messaging 7.4.
User Guide
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COMPONENT LICENSE OR ACKNOWLEDGEMENT
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Quest Spotlight on Messaging User Guide

Updated - January 2010
Software Version - 7.4.1
CONTENTS
CHAPTER 1
INTRODUCING QUEST SPOTLIGHT ON MESSAGING . . . . . . . . . . . . . 7
ABOUT THIS GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
ABOUT SPOTLIGHT ON MESSAGING . . . . . . . . . . . . . . . . . . . . 8
ABOUT THE DIAGNOSTIC PACKS . . . . . . . . . . . . . . . . . . . 9
CHAPTER 2
GETTING STARTED USING THE MANAGEMENT CONSOLE . . . . . . . . 11
ABOUT THE MANAGEMENT CONSOLE . . . . . . . . . . . . . . . . . . . .12
CONNECTING TO A PLATFORM . . . . . . . . . . . . . . . . . . . . . . . .13
CONNECTING TO DIAGNOSTIC SERVICES . . . . . . . . . . . . . . . . .16
IMPORTING AND EXPORTING TOPOLOGY LAYOUT . . . . . . . . . . . .17
UNDERSTANDING FEDERATED PARTNERS IN OCS . . . . . . . . . . . .18
UNDERSTANDING SERVER PROPERTIES . . . . . . . . . . . . . . . . . .18
UNDERSTANDING POOL PROPERTIES IN OCS . . . . . . . . . . .20
UNDERSTANDING LINKS . . . . . . . . . . . . . . . . . . . . . . . .20
MANAGING CUSTOM GROUPS . . . . . . . . . . . . . . . . . . . . . . . .21
CREATING A STATIC CUSTOM GROUP . . . . . . . . . . . . . . . .21
CREATING A DYNAMIC CUSTOM GROUP . . . . . . . . . . . . . . .22
EDITING A CUSTOM GROUP . . . . . . . . . . . . . . . . . . . . . .22
DELETING A CUSTOM GROUP . . . . . . . . . . . . . . . . . . . . .22
GROUPING SERVERS BY TYPE . . . . . . . . . . . . . . . . . . . . . . . .23
MANAGING GLOBAL FILTERS . . . . . . . . . . . . . . . . . . . . . . . .23
PUTTING SERVERS IN MAINTENANCE MODE . . . . . . . . . . . . . . .24
MANAGING MISSING OBJECTS . . . . . . . . . . . . . . . . . . . . . . .25
VIEWING DATABASE AVAILABILITY GROUPS (DAG) . . . . . . . . . .25
CHAPTER 3
DETECTING PROBLEMS USING THE MANAGEMENT CONSOLE . . . . . 27
INTRODUCING HEALTH TESTS . . . . . . . . . . . . . . . . . . . . . . . .28
TYPES OF HEALTH TESTS . . . . . . . . . . . . . . . . . . . . . . . . . .28
SERVER HEALTH TEST . . . . . . . . . . . . . . . . . . . . . . . . .30
BLACKBERRY MESSAGE DELIVERY HEALTH TEST . . . . . . . . .30
Quest Spotlight on Messaging
EXCHANGE INTERNAL MESSAGE DELIVERY HEALTH TEST . . . .31

EXCHANGE EXTERNAL MESSAGE DELIVERY HEALTH TEST . . . .32
EXCHANGE STORAGE HEALTH TEST . . . . . . . . . . . . . . . . .33
EXCHANGE QUEUE HEALTH TEST . . . . . . . . . . . . . . . . . . .36
EXCHANGE OUTLOOK WEB ACCESS AVAILABILITY
HEALTH TEST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
EXCHANGE REPLICATION HEALTH TEST . . . . . . . . . . . . . . .39
MANAGING TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
CREATING A HEALTH TEST . . . . . . . . . . . . . . . . . . . . . .41
CONFIGURING TEST SETTINGS . . . . . . . . . . . . . . . . . . . .42
EDITING A HEALTH TEST . . . . . . . . . . . . . . . . . . . . . . .54
ENABLING/DISABLING A HEALTH TEST . . . . . . . . . . . . . . .55
RUNNING A HEALTH TEST NOW . . . . . . . . . . . . . . . . . . .55
DELETING A HEALTH TEST . . . . . . . . . . . . . . . . . . . . . .55
CLONING A HEALTH TEST . . . . . . . . . . . . . . . . . . . . . . .55
VIEWING TEST RESULTS . . . . . . . . . . . . . . . . . . . . . . . .56
CHAPTER 4
RESOLVING PROBLEMS USING THE MANAGEMENT CONSOLE . . . . . 59
LAUNCHING NATIVE TOOLS . . . . . . . . . . . . . . . . . . . . . . . . .60
CHAPTER 5
DIAGNOSING PROBLEMS USING THE MANAGEMENT CONSOLE . . . . 63
LAUNCHING THE DIAGNOSTIC CONSOLE FROM THE
MANAGEMENT CONSOLE . . . . . . . . . . . . . . . . . . . . . . . . . . .64
CHAPTER 6
DIAGNOSING PROBLEMS USING THE DIAGNOSTIC CONSOLE . . . . . 65
INTRODUCING THE DIAGNOSTIC CONSOLE . . . . . . . . . . . . . . . .66
LAUNCHING AND CONNECTING TO THE DIAGNOSTIC CONSOLE .67
UNDERSTANDING THE DIAGNOSTIC CONSOLE . . . . . . . . . . . . . .68
UNDERSTANDING THE BLACKBERRY DIAGNOSTIC CONSOLE . . .69
UNDERSTANDING THE EXCHANGE 2000/2003
DIAGNOSTIC CONSOLE . . . . . . . . . . . . . . . . . . . . . . . . .78
UNDERSTANDING THE EXCHANGE 2007
DIAGNOSTIC CONSOLE . . . . . . . . . . . . . . . . . . . . . . . . 103
UNDERSTANDING THE EXCHANGE 2010
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DIAGNOSTIC CONSOLE . . . . . . . . . . . . . . . . . . . . . . . . 118
UNDERSTANDING THE OCS DIAGNOSTIC CONSOLE . . . . . . . 134
CHAPTER 7
REPORTING USING WEB REPORTS . . . . . . . . . . . . . . . . . . . . . 143
UNDERSTANDING WEB REPORTS . . . . . . . . . . . . . . . . . . . . . 144
TYPES OF REPORTS . . . . . . . . . . . . . . . . . . . . . . . . . . 146
APPENDIX A
COUNTERS WITH NON-ZERO ALARM VALUES . . . . . . . . . . . . . . 151
GLOSSARY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
ABOUT QUEST SOFTWARE . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
CONTACTING QUEST SOFTWARE . . . . . . . . . . . . . . . . . . . . . 173
CONTACTING QUEST SUPPORT . . . . . . . . . . . . . . . . . . . . . . 173
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1
Introducing Quest
Spotlight on Messaging
• About This Guide
• About Spotlight on Messaging
• About the Diagnostic Packs
About This Guide

This document has been prepared to assist you in becoming familiar with the
Quest Spotlight on Messaging Diagnostic Packs for Blackberry, Exchange, and
Office Communications Server (OCS). The User Guide contains the information
required to launch and use the Spotlight on Messaging Diagnostic Packs. It is
intended for network administrators, consultants, analysts, and any other IT
professionals using the product.
About Spotlight on Messaging

Spotlight on Messaging helps administrators detect problems in their messaging
environment, accurately locate the root cause, and resolve the problems from a
single, easy-to-use interface. It provides a robust and informed troubleshooting
solution for Exchange, BlackBerry, and Office Communications Server (OCS).
Spotlight on Messaging contain the following components and features:.
COMPONENT DESCRIPTION
Management Console The Management Console gives the overall picture of your
servers. It helps you visualize and monitor the health of all
your servers. It contains the following features:
• Automatic discovery process — initially discovers and
displays all your servers in the Management Console.
Discovery runs automatically once a day to detect
changes to your environment.
• Monitoring and detection — allows you to monitor the
health of your environment and detect any problems
before they happen
• Detailed web reports — provide historical reporting and
trending and analysis over time
Note: For more information on the Management Console,

see “About the Management Console” on page 12.
8
About Spotlight on Messaging
Diagnostic Console The Diagnostic Console allows you to view one server at a
time. It contains the following features:
• Real-time diagnostics — provides visual representation of
process flows within a server so you can observe actual
server activity in real time
• Auto calibration — determines the normal range of values
for your server and sets the visual indicators accordingly
• Rapid resolutions — displays the details of problem areas
including user connections, clients, and server resources
for rapid problem resolutions
• Effective warnings — provides visual warnings to alert
you when performance metrics exceed acceptable
thresholds
• Detailed drilldown tables and graphs — provide detailed
information allowing you to identify the source of each
problem
Note: For more information on the Diagnostic Console, see

“Diagnosing Problems using the Diagnostic Console” on page
65.
Web Reports Web Reports allow you to view trending and historical data
using preconfigured and custom reports, graphs, and tables.
Note: For more information on Web Reports, see “Reporting

Using Web Reports” on page 143.
About the Diagnostic Packs

Each Diagnostic Pack comes with a 30-day trial license. If you do not want to
purchase a full license before your 30-day trial expires, right-click the
Diagnostic Pack you are not using, and select Deactivate Plug-In. Else, your
trial will expire and you will lose all Diagnostic Pack functionality.
The Diagnostic Packs include:
DIAGNOSTIC PACK DESCRIPTION
BlackBerry The BlackBerry Enterprise Server (BES) is a Windows-based

server product that manages data transfer and
synchronization between handheld devices and a messaging
and collaboration server such as Exchange.
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DIAGNOSTIC PACK DESCRIPTION
Exchange The Exchange Diagnostic Pack helps diagnose and resolve

problems for your entire Microsoft® Exchange server
organization.
OCS Microsoft® Office Communications Server (OCS) 2007

combines enterprise-ready instant messaging (IM), presence,
conferencing, and Voice over IP (VoIP) telephony in a fully
integrated unified communications solution.a
a.Microsoft Office Communications Server 2007 Technical Overview
Home Page
Each Diagnostic Pack provides a Home Page to help you become familiar with
the functionality and product features of each Diagnostic Pack in an
easy-to-navigate format.
This page contains various hyperlinks from which you can get you started on
detecting, diagnosing, and resolving problems with the Spotlight on Messaging .
The Home Page provides access to the following functional features from which
you can choose:
• Connecting to a server. For more information, see “Connecting to a

Platform” on page 13.
• Configuring Global Setting (Notification Settings, Alternate Credential
Settings, and Default Test Settings). For more information on
configuring global settings, see see “Configuring Test Settings” on
page 69.
• Creating Health Tests. For more information on health tests, see
“Detecting Problems Using the Management Console” on page 27.
10
2
Getting Started Using the
Management Console
• About the Management Console
• Connecting to a Platform
• Connecting to Diagnostic Services
• Understanding Federated Partners in OCS
• Understanding Pool Properties in OCS
• Understanding Server Properties
• Managing Custom Groups
• Grouping Servers by Type
• Managing Global Filters
• Putting Servers in Maintenance Mode
• Managing Missing Objects
• Viewing Database Availability Groups (DAG)
About the Management Console

The Management Console, based on the Microsoft Management Console (MMC),
hosts administrative tools that you can use to administer networks, computers,
services, and other system components. When you add the Diagnostic Packs,
you get a complete overview of your organization and servers.
Your BlackBerry servers are located under your Exchange organization in the
treeview.
To open the Management Console

• Click Start | Program Files | Quest Software | Spotlight |
Spotlight on Messaging.
The Management Console is divided into the following:
MANAGEMENT CONSOLE
DESCRIPTION
SECTION
Menu Contains the standard menu items, plus others:

• File — allows you to set console options
• Action — allows you to connect to an
organization or environment, group sites, set
global filters, create a health test, force
discovery, and import/export topologies
• View — allows you to show and hide items in the
MMC
• Windows — allows you to set the view of the
current window and indicates what windows are
open
• Help — allows you to open help topics and view
the version number of the MMC and Spotlight on
Messaging
Treeview Allows you to:

• configure Global Settings
• view Web Reports
• view organizations, groups, and servers. Groups
are displayed as a collection of servers, and
servers are displayed as icons within the
collections in the topology
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Getting Started Using the Management Console
MANAGEMENT CONSOLE
DESCRIPTION
SECTION
Results pane Allows you to:

• view the topology in a graphical format
• drag and drop servers for better organization
• view the status and details about discovery
• view test results
Actions pane Allows you see all the actions on the currently
selected object
Properties Pane • Shows details of your selected server, such as:

-Site name
-Exchange, BlackBerry, or OCS version
-Operating System Version
-Operating System Service Pack
• Shows details of your selected link, such as:
-Link name
-Relation of the link from one server to another
• Gives instructions on how to zoom, pan, and
auto-arrange your topology layout
Connecting to a Platform
The Management Console displays all your servers at a glance whether they
exist in a single location or span the globe. It is the framework where the layout
of your servers are displayed, tests are performed, notifications are configured,
and server data is displayed.
You can use the Management Console to connect to a BlackBerry, Exchange, or

OCS platform.
The first time you connect to a platform, all servers are discovered. Discovery
will find your available servers, then get the properties of those servers.
Discovery can take some time depending on the size of your organization or
environment. For more information on discovery, see the Quest Spotlight on
Messaging Deployment Guide.
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Discovery then occurs every 24 hours to check for changes you may have made.
If you select Repeat Discovery, discovery will run at the start time initially
indicated, then run at the new setting configured in the Every...hours box.
This overrides the daily start time.
To connect to an Exchange organization

1. Right-click the Spotlight on Messaging node and select Connect
to an Exchange organization.
2. Enter a global catalog (or domain name or Exchange server name),
and click OK.
If you are connecting to an Exchange cluster, you must use a virtual server
name.
To connect to a BlackBerry server
You must be connected to an Exchange organization before you can connect to

a BlackBerry server.
1. Right-click the Exchange organization node and select Connect to

BlackBerry Servers.
2. In the Connect to BlackBerry Servers dialog box, click Add.
3. Enter the BlackBerry Database location and the BlackBerry Database
name, and click OK.
If you want to add multiple BlackBerry servers, repeat steps 2 and 3.
You can only add one BlackBerry server at a time.
If you are using a BlackBerry database that is installed on a named SQL

instance, you must specify the instance name, such as
MyServer/MySQLInstance, in the BlackBerry Configuration Database dialog
box. If the SQL instance hosting the BlackBerry database is configured to use
a non-default port, you can specify the port number in the Database Location
box separated by comma, such as: MyServer/MySqlInstance,1345 where
1345 is the port number.
Note: You do not need to specify a port number if your alias is configured for
the SQL named instance hosting BlackBerry database on the SQL server, or
the SQL Server Browser service is installed and running on SQL server.
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Because BlackBerry server and Exchange organization discovery takes place

at the same time, if you want to change BlackBerry connection properties,
you must change them at the Exchange organization level.
1. Right-click the BlackBerry server.
2. Select Edit BlackBerry Servers Connection Properties.
To connect to an OCS environment

1. Right-click the Spotlight Management Console node and select
Connect to an OCS organization.
2. Enter a global catalog (or domain name or OCS 2007 or OCS 2007
R2 server name) and click Connect.
The next time you run OCS Management Console and connect to the same
environment, it will not rediscover upon connecting. If changes are made to
the environment and not shown in the OCS Management Console, right-click
the connection node in the treeview and select Force Discovery.
To customize connection properties
You can customize your connection properties to allow discovery to occur at

times other than every 24 hours.
• Right-click the connection in the treeview and select Properties.
Use the View Connection Properties dialog box to change or customize

parameters as necessary.
To disconnect from an organization/environment

1. From the treeview, right-click an organization or environment.
2. Select Disconnect from Organization (if you are connected to an
Exchange organization) or Disconnect from Environment (if you
are connected to an OCS environment).
Disconnecting from your organization/environment removes the
organization/environment from the treeview only. No data is deleted.
Scheduled tests will still execute, data will still be collected, and
discovery will still run.
To remove the organization/environment

1. From the treeview, right-click an organization or environment.
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2. Select Remove Organization (if you are connected to an Exchange

organization) or Remove Environment (if you are connected to an
OCS environment).
To remove a BlackBerry organization

1. From the treeview, right-click the Exchange organization node and select
Connect to BlackBerry Servers.
2. In the Connect to BlackBerry Servers dialog box, select a BlackBerry
server.
3. Click Remove.
Removing your organization/environment stops Spotlight on

Messaging from collecting any information about that
organization/environment. All data, such as test results history, web
report data, and test settings, related to the organization or
environment is permanently deleted.
You can reconnect to your organization/environment, but you must

reconfigure all test settings and web reports.
Connecting to Diagnostic Services

To use the Management Console, you must be connected to the Diagnostic
Services. The Management Console automatically connects to the Diagnostic
Services on the local host, if a Diagnostic Services server is available. If
Diagnostic Services are not available, you are prompted to enter the name of the
Diagnostic Services server.
Once you connect to a Diagnostic Services server, the connection is saved to a

.msc file. Once you have connected to the Diagnostic Services the first time, it
will not be necessary to do so again unless you wish to connect to Diagnostic
Services located on a different server.
To connect to the Diagnostic Services

1. Right-click Spotlight on Messaging and select Select Diagnostic
Services Server.
2. Enter the name of the Diagnostic Services Server.
3. Click OK.
The account used to run the Management Console must be a member
of the Local Administrators group on the server where the Diagnostic
Services are running, and have sufficient rights to access the
Spotlight Management Framework database. For more information,
see the Spotlight on Messaging Deployment Guide.
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Multiple consoles can be connected to the same Diagnostic Services

simultaneously, and have full read/write access to all Spotlight on Messaging
functionality. Changes made in one console will be appear in the other consoles.
If different users edit the same test at the same time, the user who saves their
changes last will have their settings preserved.
Information such as discovery, tests, credentials, test settings, custom groups,

and global settings are shared amongst the Management Consoles.
Global filters, Topology layout, and Group By settings are not shared amongst
the Management Consoles.
Different Management Consoles can be connected to different organizations. For

example, one Management Console can be connected to an Exchange
organization, while another is connected to an OCS environment.
When you connect to an Exchange organization, the Management Console will

discover and display your entire Exchange organization. Discovery is initially
configured to run automatically once a day to detect changes to your
environment.
Importing and Exporting Topology

Layout
You can export your current topology layout to be imported to another topology.
In general, one topology layout is saved per grouping node in the .msc file. The
Importing and exporting function allows you to have several possible topology
layouts.
You cannot save different topology layouts over different grouping modes.
For example, if you export a topology layout that was grouped by site, you
cannot import that layout if your current topology layout is grouped by
domain.
To export a topology layout

1. Right-click an organization in the treeview or right-click your
topology layout.
2. Select Export Topology Layout.
3. Enter the name for the file and save it as a .topology file.
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To import a topology layout

1. Right-click a server node in the treeview or right-click your topology
layout.
2. Select Import Topology Layout.
3. Select the .topology file you want to import.
Understanding Federated Partners

in OCS
Federation provides your environment with the ability to communicate with
other environments to share IM and presence. You can also federate with an
audio conferencing provider.
You can allow automatic discovery of federated partners or manually configure

federation using the Computer Management administrative tool.
For more information, see

http://technet.microsoft.com/en-us/library/bb663635.aspx.
Understanding Server Properties

Right-click a server in your pool in your OCS environment to find the following
list of properties:
SERVER PROPERTY DESCRIPTION
General Lists the DNS name, IP address, and installed

roles of the server.
System Lists information related to the computer's

environment, such as Operating System, Memory
Usage and Processors.
Ports List the ports being used by the OCS 2007 or OCS
2007 R2 roles installed on the computer.
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You can also right-click a server that is not part of a pool to find the following
list of properties:
SERVER PROPERTY DESCRIPTION
General Lists the DNS name, IP address, and installed

roles of the server.
System Lists information related to the computer's

environment, such as Operating System, Memory
Usage, and Processors.
Archiving List the Archiving database server, Archiving

database name, threads available, MSMQ queue
name, and message retention period configured
for the Archiving server.
CWA Specifies the authentication type and modes,

timeout periods for public and private
connections, and ports used by the
Communicator Web Access server.
Note: The name in brackets represents the site

name configured when you install CWA.
Mediation Lists the encryption level, Media Gateway and

proxy settings, and the ports used by the
Mediation server.
QoE Monitor Lists the listening addresses and ports, data

retention period, database instance name, report
URL, MSMQ queues, and file system log settings
for the Quality of Experience (QoE) monitoring
server.
Access Edge Lists the external listening address and ports

used by the Access Edge server.
Ports Lists the ports being used by the server.
A/V Edge Lists the external IP address and the external and
internal ports used by the Audio/Video and MRAS
servers.
MRAS Lists the timeout periods if your session is either

left idle or running, and, if applicable, any
alternate TURN servers.
Web Conferencing Edge Lists the external listening address and ports
used by the Web Conferencing edge server.
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Understanding Pool Properties in OCS

Right-click a pool in your Topology tab in your OCS environment to find the
following list of properties:
POOL PROPERTY DESCRIPTION
Settings Lists the connection pool settings.
Endpoints Lists the number of clients connected to each

Front-End in the pool.
Conferences Lists all types of participants in a conference such

as those that organize or control a conference
(Unique Organizers, Enterprise participants, and
external participants). It also tells you the
conferences that are queued (Allocated
Conferences) and those that are currently in
session (Active Conferences).
Client filters Displays the status and configuration settings for

the Client Filters.
IM files Displays configuration and settings information

related to the Instant Message Filter.
Understanding Links
Links show the flow of information from one server to another.
There are two types of links in your organization:
LINKS DESCRIPTION
Routing Group Shows the connectors that evaluate the optimal path for
Connectors emails from one server to another. The links can be
bidirectional or unidirectional. Routing groups are shown when
you group by Routing Group in Exchange 2000/2003 and
Exchange 2007 environments that contain Exchange 2003
servers.
The properties of a Routing Group connector (which are shown

in the Properties Pane when a Routing Group connector link is
selected) include Cost and Bridgeheads.
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LINKS DESCRIPTION
Site Connectors Shows the connectors that evaluate the optimal path of
network traffic. Sites are shown when you group by sites in all
platforms.
The properties of a Site connector (which are shown in the

Properties Pane when a Site connector link is selected) include
Cost and Group Membership (which lists sites that are
associated with the connector).
Managing Custom Groups

Custom groups allow you to create arbitrary groups of servers to simplify test
management. For example, you can a create a group of servers once and use
that custom group as the target for multiple tests. If you change the custom
group, the tests will automatically target the new group of selected servers.
Custom groups will appear under the Custom Groups node in the treeview. Since
custom groups are used as test targets, they are shared between all users of the
console.
There are two types of custom groups which you can create.
CUSTOM GROUP TYPE DESCRIPTION
Static A user-selected group of arbitrary servers
Dynamic A group of servers that meet a set of criteria

defined by a user based on properties of the
servers
Custom groups do not appear in the topology view.
Creating a Static Custom Group

To create a static custom group
1. Select a group of servers.
2. Right-click and select New Custom Group.
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3. In the New Custom Group dialog box, select the servers you want
included in the group.
4. Enter a name for the custom group and click OK.
Creating a Dynamic Custom Group

To create a dynamic custom group
1. Right-click the Custom Groups node in the treeview and select
Create Dynamic Custom Group.
2. In the New Custom Group dialog box, enter a name for the custom
group.
3. Select the type of server for which you want to search.
4. Click Add to insert criteria for the selected servers.
5. Click OK.
Property criteria are cumulative — only servers that match all of the selected
criteria will be part of the custom group.
Editing a Custom Group

To edit a custom group
• Right-click your custom group node under the Custom Groups node
in the treeview and select Edit Custom Group.
Deleting a Custom Group

To delete a custom group
• Right-click your custom group node under the Custom Groups node
in the treeview and select Delete.
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Grouping Servers by Type

You can group OCS or Exchange servers by type.
SERVER GROUP BY
OCS • Pool
• Site
• Domain
Note: The default grouping for OCS is Pool
Exchange • Site
• Administrative Group
• Routing Group
• Domain
• None
Note: The default grouping for Exchange is Site.
To group servers by type

1. Right-click the connection in the treeview and select Group By.
2. Select the grouping that you want for the servers.
The servers appear in the treeview according to the grouping that you
have selected.
Managing Global Filters

A global filter allows you to hide any servers in which you are not interested. It
hides the servers from both the treeview and topology view.
To enable or customize global filter

1. Right-click your root connection node and select Set Global Filter.
2. In the Global Filter dialog box, select the servers you want to remain
visible and click OK.
If you would like to select all servers, right-click the top node and click
Select All. If you would like to clear your selection, right-click the top node
and click Clear All.
23
To remove global filters

• Right-click your root connection node and select Remove Global
Filter.
Global filters do not affect any tests that are scheduled to run against those
hidden servers.
Global filters are stored in the MMC configuration file (.msc), so different .msc
files can store different global filters. The MMC description bar indicates when
global filters are enabled to remind you that some servers are hidden.
Global filters can be customized per console. For example, if two different users
have their own console and are sharing the same Diagnostic Services, they can
each set different global filters.
Putting Servers in Maintenance

Mode
Maintenance mode, which affects all users, allows you to mark servers as offline
so that you can perform maintenance on those servers. When any test runs,
Spotlight on Messaging Management Console will skip any servers that are in
maintenance mode.
To put a server into maintenance mode

1. Select target servers.
2. Right-click and select Start Maintenance Mode.
To remove a server from maintenance mode

1. Select target servers.
2. Right-click and select Stop Maintenance Mode.
While a server is in maintenance mode, the icon for the server darkens to
visually indicate the state of the server.
24
Managing Missing Objects

If you decommission a server, the server will remain in the topology and
treeview, but will be inactive. That is, you cannot perform any actions on that
server. The server remains to keep any historical data for Web Reports. If you
recommission the server, the server will become active again. If the server is no
longer required, you can delete it.
To delete a server
• Right-click the server and select Delete.
Viewing Database Availability

Groups (DAG)
If you have DAGs configured in your Exchange organization, the DAGs dialog box
displays the following information for each DAG:
• member servers
• mailbox databases that are configured to replicate within the DAG
• database copies for each mailbox database
You can view DAGs in Exchange 2010 organizations only.
To view DAGs, you must:

• be part of the domain
• install Windows PowerShell 2.0 or later on the Management Console
computer
• have sufficient rights to connect to the remote PowerShell computer and
execute Exchange cmdlets
To view DAGs
1. From the treeview, right-click the Exchange 2010 organization node.
2. Select Database Availability Groups.
The facts shown are for informational purposes only. You cannot edit this
information in the dialog box. You can refresh the information by pressing F5 or
closing then reopening the dialog box.
In some situations, Spotlight on Messaging can fail to retrieve some of the

information. If this happens, the missing value will:
25
• be displayed as N/A
• be marked with the grey icon
• display the reason for the failure in the Details column
For more information on DAG, see

http://technet.microsoft.com/en-us/library/dd298065(EXCHG.140).aspx.
26
3
Detecting Problems Using
the Management Console
• Introducing Health Tests
• Types of Health Tests
• Managing Tests
Introducing Health Tests

You can use Spotlight on Messaging to monitor the health and performance of
individual servers or your entire platform. This, in turn, tells you the health of all
your servers. Health tests detect problems by collecting and analyzing data or
simulating user interaction with the server at regular intervals.
Because Spotlight on Messaging is a monitoring tool, its functions are to discover

the servers in your organization and run health tests against your servers. It
does not gather any other information.
Every health test can run against individual servers or entire groups. When you
create a test from the Home Page, the whole organization is targeted by default.
In a clustered environment, health tests run against the active node only.
Health tests read information from nodes as a whole through a virtual
server name.
By default, health tests execute using the service account credentials you
entered when you installed this product. If you have entered alternate
credentials, the health tests will execute using those.
Only health tests relevant to available servers are shown when you right-click a
server and select Detect. You can configure any test against a group.
All health tests use global settings such as notifications and alternate
credentials. We recommend you configure your global settings before
configuring your health tests. For more information on configuring your global
settings, see “Configuring Test Settings” on page 42.
Types of Health Tests

The following health tests are included:
DIAGNOSTIC PACK HEALTH TESTS
BlackBerry • Server Health Test

• BlackBerry Message Delivery Health Test
28
Detecting Problems Using the Management Console
DIAGNOSTIC PACK HEALTH TESTS
Exchange • Server Health Test

• Exchange Internal Message Delivery Health
Test
• Exchange External Message Delivery Health
Test
• Exchange Storage Health Test
• Exchange Queue Health Test
• Exchange Outlook Web Access Availability
Health Test
• Exchange Replication Health Test
OCS • Server Health Test
You can create a Generic Server Health Test. Using the Management Console,
you can see all the servers that have been discovered in your Exchange,
BlackBerry, and OCS platforms. Other servers critical to the functioning of
your environment, such as a domain controller server, are not automatically
discovered. If you would like to view these other servers in the topology and
run health tests against them, you must add them manually.
To create generic servers
1. From the treeview in the Management Console, right-click a Exchange or
BlackBerry organization or an OCS environment, and select Add Generic
Server.
2. Enter a server name and click OK.
These servers will have the same functionality as other servers, such as
the ability to launch Computer Management, Spotlight on Windows,
Services, and Event Viewer.
To delete generic servers

• Right-click a generic server and click Delete.
Note: To create a Generic Server Health Test, see “Creating a Health Test”
on page 41.
29
Server Health Test

Use the Server Health test to monitor the overall health and performance of
BlackBerry, Exchange, or OCS servers. The test verifies various performance
counters, services, event logs, disk space, and network availability. You can
schedule the Server Health test to proactively check the status of your servers
before problems occur, or you can schedule tests to run after you fix an issue to
make sure the server problem has been resolved.
By default, we recommend running these tests every 30 minutes,

except for the Server Health Test. We recommend configuring two
server health tests - one without monitoring event logs with an
interval of 30 minutes and the second for monitoring event logs that
run only once a day. For more information on test settings, see
“Configuring Test Settings” on page 42.
For information on creating a Server Health Test, see “Creating a Health Test”
on page 41.
BlackBerry Message Delivery Health Test

You can use the BlackBerry Message Delivery Health test to monitor the overall
message delivery health between your Exchange organization and your
BlackBerry devices. It also tracks the time it takes for an email message to be
sent and come back.
You need one test mailbox per server to run this test.
30
The BlackBerry Message Delivery Health Test contains the following counters:
CATEGORY COUNTER
Device delivery • Organization exit time in seconds

• Organization exit status (within timeout)
• Device delivery time in seconds
• Device delivery status (within timeout)
• Delivery details
Round trip delivery • Round trip delivery time in seconds

• Round trip delivery status (within timeout)
• Round trip delivery details
Exchange Internal Message Delivery

Health Test
You can use the Exchange Internal Message Delivery Health test to monitor the
the sending and receipt of messages within an Exchange organization.You need
one test mailbox per server to run this test.
The Exchange Internal Message Delivery Health test sends a test message
from each server you select to every other server that has been selected. For
example, if you select 10 servers in an organization, the test will send out a
total of 90 messages. For more information, see the Spotlight on Messaging
Deployment Guide.
For Exchange 2000/2003/2007 servers, a test mailbox that matches the

mailbox mask should be created in at least one store on each server in the
organization. However, it is recommended that the test mailbox be created in
each store on each server.
For Exchange 2010 servers, a test mailbox that matches the mailbox mask
should be created in at least one mounted mailbox database copy on each
server in the organization. However, it is recommended that the test mailbox
be created in each mailbox database on each server.
For more information see Spotlight on Messaging Deployment Guide.
31
You can enable this test to collect tracking information to trace the test message
that flows through the Exchange servers.
To enable this test to collect tracking information

• From the All Exchange Servers tab, select the Collect message
tracking information check box.
The tracking information will be found in the Delivery details counter.
The Exchange Internal Delivery Message Health Test contains the following
counters:
CATEGORY COUNTER
Internal Message Delivery • Delivery time in seconds

• Delivery status (within timeout)
• Delivery details
Exchange External Message Delivery

Health Test
You can use the Exchange External Message Delivery Health test to monitor the
health of message delivery to and from an external target.
You need one test mailbox to run this test.
For this test, you must enter the names of:
• Source mailbox to send a message to an SMTP address and receive

replies from that address
• Destination email address to indicate where test messages will be
sent
The Exchange External Message Delivery Health test tracks the time it takes a
test email to leave your organization and the time it takes the message to return
to the original server.
By default, the round trip counters are disabled because the external email
account needs to be configured to automatically bounce the test message
back to the originating mailbox. Then, enable Round-Trip Delivery counters in
the test.
For more information, see Quest Spotlight on Messaging Deployment Guide.
32
This test targets your entire organization, not individual servers.
You must create a test mailbox to run this test. For more information, see the
Spotlight on Messaging Deployment Guide.
The Exchange External Message Delivery Health test includes the following
counters:
CATEGORY COUNTER
Organization Exit • Organization exit time in seconds

• Organization exit status (within timeout)
• Organization exit details
Round-trip delivery • Round trip delivery time in seconds

• Round trip delivery status (within timeout)
• Round trip delivery details
Exchange Storage Health Test

The Exchange Storage Health test monitors the overall function of storage
subsystems.
WMI is required to support retrieving accurate disk space information when

using mount points. If you do not use mount points, you can disable the
requirement for WMI. For information on enabling WMI, see “Volumes” on page
53.
The Exchange Storage Health test contains the following counters for Exchange
2000/2003:
CATEGORY COUNTER
Exchange System • Application Path

• Available space in MB
• % Free space
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CATEGORY COUNTER
Storage Groups • Transaction log file path

• Transaction log file base name
• Transaction log files total size in MB
• % Free space
• Age of oldest transaction log file in hours
Stores • Store Type

• Store Status
• Database file path (EDB)
• File size in MB (EDB)
• Available space in MB (EDB)
• % Free space (STM)
• Database file path (STM)
• File size in MB (STM)
• Available space in MB (STM)
• % Free space (STM)
The Exchange Storage Health Test contains the following counters for Exchange
2007:
The Exchange System and Storage Group counters are the same as
those listed in Exchange 2000/2003.
CATEGORY COUNTER
Stores • Store Type

• Store Status
• Database file path
• Database file size in MB
• % Free space
34
The Exchange Storage Health test contains the following counters for Exchange
2010:
CATEGORY COUNTER
Exchange System • Application path

• % free space
Active Mailbox Database Copy • Database status

• Database available space in MB
• Database % free space
• Transaction log file path
• % free space
Passive Mailbox Database Copy • Mounted on server

• Database status
• % free space
35
CATEGORY COUNTER
Public Folder • Status

• Database file size
• % free space
Exchange Queue Health Test

Use the Exchange Queue Health test to monitor the health and performance of
email and message queues.
The Exchange Queue Health test contains the following counters for Exchange
2000/2003:
CATEGORY COUNTER
For all queues combined • Total Queue Count

• Total Queue Length
• Total Queue Size in KB
For individual queues • Queue Length

• Queue Size in KB
• Age of oldest message in hours
• Queue Status
• Next scheduled connection time (if available)
• Extended State Information (if available)
36
The Exchange Queue Health test contains the following counters for Exchange
2007 and Exchange 2010:
CATEGORY COUNTER
For all queues combined • Total Queue Count

• Total Queue Length
• Total Queue Size in KB
For individual queues • Queue Length

• Queue Size in KB
• Age of oldest message in hours
• Queue Status
• Last error (if available)
• Last retry time (if available)
• Next retry time (if available)
Exchange Outlook Web Access Availability

Health Test
The Exchange Outlook Web Access Availability Health test verifies a test mailbox
can logon to a mailbox through Outlook Web Access (OWA) from within your
organization.
This test uses internal server URL names only. It does not test external
availability or OWA using your public URL.
This test allows you to ensure the following:
• Mailbox is accessible
• Mailbox logon latency is within expected threshold
37
The Exchange Internal Outlook Web Access Availability Health test contains the
following counters for all Exchange Servers:
CATEGORY COUNTER
Mailbox logon • Mailbox logon time in seconds

• Mailbox logon status within timeout
• Mailbox logon details
OWA Health Test for Exchange 2007/2010 Considerations
For Exchange 2010 Client Access (CAS) role servers, we will attempt to log on
to Exchange 2010 mailbox in the same site, if one exists.
For Exchange 2007 Client Access (CAS) role servers, we will attempt to log on to:
• Exchange 2007 mailbox if there are Exchange 2007 mailbox role

servers in the same site. If logon fails or no mailbox role servers are
found, we will log on to any Exchange 2007 mailbox server in the
organization.
• Exchange 2000/2003 mailbox if there are Exchange 2000/2003
servers and the mailbox name is specified.
The OWA Health Test for Exchange 2007 requires at least one Exchange 2007
mailbox server within your organization.
The OWA Health Test for Exchange 2010 requires at least one Exchange 2010
mailbox server in the same site.
The OWA Health Test for Exchange 2007 does not support alternate credentials.
If you specify alternate credentials in the test, the test will run using service
credentials. This occurs because the specific PowerShell cmdlet used for this test
does not support impersonation.
For Exchange 2007 and Exchange 2010, you must specify a logon method and
timeout to signify the maximum amount to time to wait between logon attempts.
38
OWA Health Test for Exchange 2000/2003 Considerations
For Exchange 2000/2003 servers, we will attempt to log on to Exchange

2000/2003 back-end servers.For Exchange 2000/2003, you must specify a
mailbox logon name and a logon method. You can select all logon methods by
selecting the All checkbox, or select one or several logon methods. The test
attempts to logon to the mailbox using the logon methods in the order listed until
an attempt is successful.
Ensure the credentials used to execute the test has "ReceiveAs" access to the
test mailbox.
This test uses the following different authentication methods in the following
order until the test succeeds:
• Basic authentication
• Windows integrated authentication
• Embedded credentials
• Form-based authentication
If you do not specify alternate credentials, the test uses Basic and Windows
integrated authentications. For the test to use embedded and form-based
authentications, you must specify alternate credentials.
Exchange Replication Health Test

The Exchange Replication Health test monitors the health of transaction log
replication on your Exchange 2007 and Exchange 2010 mailbox servers. This
test detects whether replication is configured and what type of replication is
configured.
The Exchange Replication Health test contains the following counters for
Exchange 2007:
CATEGORY COUNTER
Cluster Continuous Replication • Copy status

• Copy queue length
• Replay queue length
• Hours since last log inspection
• Target transaction log path
39
CATEGORY COUNTER
Local Continuous Replication • Copy status

Standby Continuous Replication • Copy status

For more information on LCR, CCR, and SCR, refer to Microsoft’s website.
The Exchange Replication Health test contains the following counters for
Exchange 2010:
CATEGORY COUNTER
Passive Mailbox Database Copy • Master

• Mounted on server
• Copy status
• Activation preference
For Exchange 2010, transaction log replication is handled by Database

Availability Group (DAG). For more information, see “Viewing Database
Availability Groups (DAG)” on page 28.
40
Managing Tests
You can perform the following functions with health tests:
• Creating a Health Test

• Configuring Test Settings
• Editing a Health Test
• Enabling/Disabling a Health Test
• Running a Health Test Now
• Deleting a Health Test
• Cloning a Health Test
• Viewing Test Results
Creating a Health Test

To create a Health test
1. Select a server whose health you want to monitor.
If you select a container, the test will run against all servers in that group at
the time of execution. Typically, the test would be configured for all servers. If
you add a new server, the test automatically runs against that server (without
needing to be updated).
2. Right-click the selected server and select Detect | <test name>.

3. Use the General Test Information dialog box to specify the Test Name
and Test Targets then click Next.
4. Review the test execution schedule, test credentials and notification
settings in the Test Settings dialog box and click Next.
For more information on configuring Test Settings, see “Configuring
Test Settings” on page 42.
You can configure a test to run only once or at regular intervals during a
specified time period.
5. Select the server type in the left pane of the New <platform type>
Server Health Test dialog box to indicate the type of server whose
metrics you want to specify.
41
6. Review the metrics you want to monitor for the selected target by
configuring and selecting the Network, Volumes, Services,
Performance Counters and Event Log metrics.
You can set the conditions, error thresholds, and warning thresholds
You can also enter the number of alarms to skip before sending
notifications if you want to ignore notifications on occasional spikes in
the counter values, and only be notified when there are consecutive
alarms occurring.
For example, if your tests are configured to alert on errors only, you
may ignore if a counter exceeds its error threshold three times
consecutively. If you enter 3 in the Alarms to skip before sending
notifications box, you will be notified after the error threshold is
exceeded four times in a row.
7. The Server Health test is preconfigured with general defaults. Some
tests have counters preconfigured to skip an alarm the first time it
occurs before sending a notification. For a list of these counters, see
“Counters with Non-Zero Alarm Values” on page 151. Review the
Condition, Warning Threshold and Error Threshold values and click
Next.
8. Use the Summary page to review and confirm the general, test and
notification settings you have made then click Finish to accept the
settings.
Once the test is created, it runs immediately.
We recommend configuring two server health tests - one without

monitoring event logs with an interval of 30 minutes and the second
for monitoring event logs that run only once a day. For more
information on test settings, “Managing Tests” on page 41.
Configuring Test Settings

When scheduling health tests, you need to provide details about the following
setting options:
• Configuring the Execution Schedule

• Configuring Notification Settings
• Configuring Credentials Settings
• Managing Database Settings
42
Configuring the Execution Schedule

Use the Execution schedule panel to set up the frequency and the time frames
during which you want the tests to run.
The following options are available in the Execution Schedule panel:
OPTION DESCRIPTION
Run once Select this to run the test immediately, and on

demand.
Run every (minutes) Select this to enter the time interval in minutes after
which the next test starts.
Note: If a test is scheduled to run every ten minutes

(for example 12:00), but a test iteration takes 15
minutes, the test will skip the next iteration (that is,
12:10), and the next iteration does not run until the
next scheduled time (that is 12:20).
Use execution window Select this check box to only run within a specific time
window. You must specify a Start time and End time
for the Test Execution Schedule.
Run every day at Select this to schedule the test to run once daily at
this specific time.
For information on setting notifications and credentials, see “Configuring

Notification Settings” on page 43 and see “Configuring Credentials Settings” on
page 49 respectively.
Configuring Notification Settings

Use the Notification Settings panel to select the group that will be notified when
server counter values (configured to generate notifications) exceed the
configured threshold.
You can configure notification settings to alert users of errors only or errors and
warnings.
You can set up notification groups to allow specified groups to receive messages
on alarms, warnings, or errors on a per counter basis. You can send notifications
to groups only, not individual users. The members of each group are based on
the users added in the Add Recipients dialog box. For more information, see
“Adding Recipients” on page 44.
You can reuse notification users across groups.
43
You can specify the following parameters:
• if you would like the emails in HTML or Plain Text format

• the level of severity on which you want to receive email messages
• an arbitrary command line executable to run
To save time, configure the global settings before configuring your tests.
Adding Recipients
To set up recipients to receive notifications
1. Expand the Global Settings node in the Management Console
treeview and select Notifications.
2. Enter the name of an SMTP server.
3. From the Recipients section, select Add.
4. Enter the recipient’s name and email address.
5. Select the format of emails the recipient is to receive: either HTML or
Plain Text.
6. Select the type of alarms the user is to receive: either errors and
warnings or only errors.
You can send a test message to see if your recipients get the error and/or
warning by clicking the Send Test button.
7. Click OK.
Adding Notification Groups

To add a notification group
1. Expand the Global Settings node in the Management Console
treeview and select Notifications.
2. From the Groups section, select Add.
3. Enter the sender’s name and email address.
4. Select the recipients to receive notification messages.
44
5. Select an external application command line to execute processes

such as SNMP traps.
The following lists the tokens supported for the external application command
line. The tokens will be replaced with corresponding real time results, when
the external application is run.
Notification tokens:
• $SenderName$
• $SenderEmail$
Counter tokens:
• $CounterName$
• $CounterGroupName$
• $CounterValue$
• $CounterOutcome$
• $CounterOperator$
• $CounterThreshold$
Server tokens:
• $ServerName$
• $ServerOutcome$
Test tokens:
• $TestOutcome$
• $TestName$
Note: These token dictate how many times the external application is called.
The Notifications tokens are general tokens. With the Counter tokens, the
external application is called once per test per each server per counter. With
the Server tokens, the external application is called once per test per each
server. With the Test tokens, the external application is called once per test.
6. Set limits on notifications. For more information, see “Setting Limits

on Notifications” on page 45.
7. Click OK.
Setting Limits on Notifications

You can configure notification groups to:
• receive unlimited notification messages

• receive a notification when an alarm clears
45
• set the maximum number of notification messages a user is to receive

per each alarm
We recommend the following best practices when setting notifications:

• You can receive a notification when an error occurs for a specified
number of times. Then if the error still occurs after the specified
number of times, you will not receive further notifications. You will
need to receive another notification when the alarm clears. To do
this:
1. Deselect the Send unlimited notifications for an alarm check
box.
2. In the Maximum number of notifications to send per alarm
box, enter a number for the maximum number of times you would
like to receive a notification.
3. Select the Send alarm cleared notification when alarm ends
check box.
• You can receive unlimited error or warning notifications, but do
not receive cleared notifications. This assumes that once you stop
receiving error or warning notifications, the alarm has been
cleared. To do this:
1. Select the Send unlimited notifications for an alarm check
box.
2. Deselect the Send alarm cleared notification when alarm
ends check box.
To receive messages on cleared alarms
A cleared alarm is an alarm that recipients do not need to manage - either the
problem has been resolved or has become less severe. For example, if you are
receiving notifications on errors only, and the status changes from error to
warning, the alarm is considered cleared. If you are receiving notifications on
both errors and warnings, and the status changes to success, the alarm is
considered cleared.
1. Add a notification group. See “Adding Notification Groups” on

page 44.
2. Select the Send alarm cleared notification when alarm ends
check box.
46
3. Click OK.
There is a special behavior of the notification engine while handling event

logs monitored by Server Health Tests.
If a specific event was found in the event log while you are running a Server
Health Test (such as an Exchange Server Health Test), a notification about
this event is sent to the recipients with the corresponding severity (if a
notification group is specified for the test). When the Server Health Test runs
the next time, it will only scan event logs starting from the time of the
previous test run. If there is no identical event found during this second run,
the notification engine will not issue the cleared notification for this event.
This behavior is due to the nature of the event log counters: if the event is
not found during the second test run, the problem is not necessarily
resolved. It only means there are no new events logged for the exact same
problem.
To receive unlimited notification messages
This feature allows you to receive unlimited notifications about alarms on

counters.

page 44.
2. Select the Send unlimited notifications for an alarm check box.
3. Click OK.
Selecting this option overrides the maximum number of notification messages

you may have set.
To set the maximum number of notification messages per alarm
This feature can help you limit the number of notification emails you receive if
you encounter problems with the same counter.

page 44.
2. Enter a number in the Maximum notifications to send per alarm
box.
3. Click OK.
For example, if you have a recipient configured to receive a maximum
number of 3 notifications, you will receive a notification the first time
the alarm occurs, then two other times, if there is still a problem with
the counter.
47
Also, you can have your notifications set to receive errors only if your
performance counters on your Front-End server exceeds its error
threshold, and you have selected the Send alarm cleared
notification when problem ends check box. You will receive a
notification the first time the error occurs, and two more times if the
error occurs on that performance counter again. If the fourth time,
the error threshold is no longer exceeded, you will receive a cleared
notification.
SNMP
You can pass alerts to external applications using Simple Network Management
Protocol (SNMP).

page 44.
2. Click in the Execute command line box, and enter "<Program
Files>\Quest Software\Spotlight on
Messaging\ManagementConsole\Binaries\iwsnmptrap.exe"
<server> <community name> 6 0 "$CounterOutcome$ on
$ServerName$ - $CounterName$ = $CounterValue$".
• <Program Files> indicates the Program Files directory path of

the computer running Diagnostic Services
• <server> indicates the computer name to receive the SNMP trap
• <community name> indicates the SNMP community name
(usually "public")
For example, you can enter:
"C:\Program Files\Quest Software\Spotlight on

Messaging\ManagementConsole
\Binaries\iwsnmptrap.exe" 10.4.60.95 public 6 0
"CounterOutcome$ on $ServerName$ - $CounterName$ =
$CounterValue$"
3. Click OK.
48
Apply the notification group to the tests for which you want to
generate SNMP traps.
If you want to pass errors only using SNMP, you can create a batch file that
contains the tokens you want to use in your notifications.
1. Create a batch file, and enter If %1 == error "C:\Program
Files\Quest Software\Spotlight on
Messaging\ManagementConsole\Binaries\iwsnmptrap.exe"
10.4.60.95 public 6 0 "%1 on %2 - %3 = %4".
2. Name the batch file snmp.bat.
3. In the Notifications dialog box, add a Notifications group. Enter a Sender
name and email address.
4. In the External application command line, enter "<directory of
snmp.bat file>\snmp.bat" "$CounterOutcome$" "$ServerName$"
"$CounterName$" "$CounterValue$", and save the notification group.
Configuring Credentials Settings

By default, user credentials are specified when initially installing the Diagnostic
Services used for test execution. You can override the initial credentials for a
specific test by specifying and configuring alternate credentials. You can add,
edit, and delete credentials used to run tests under different credentials than
those specified in the Diagnostic Test Engine (DTE). The credentials are stored
encrypted in the database.
You cannot run PowerShell cmdlets across domains with alternate

credentials.
To save time, configure the global settings before configuring your tests.
To manage alternate credentials

• Expand the Global Settings node in the Management Console treeview
and select Alternate Credentials.
Managing Database Settings

Database Settings tell you the server name where your database is installed, the
size of your database, and how much free space you have within your database.
49
Database retention controls the length of time health test result data is kept in
the database before being purged. You can set the database settings for weekly
or hourly retention rates. The test result data is aggregated into hourly and daily
historical data. This data is used for Web Reports.
You can also use Database Settings to set Test Results History and purge test
results from the database after the specified number of days.
The test results are purged upon the next test execution after midnight
(UTC).
If you try to view test results that have already been purged, but the test is
still visible in the Test Results tab, you will receive an error message that the
test results have been purged.
If you want to purge the data from the daily Web Reports and Test Results before
the specified execution time, click the Purge Now button next to the Web Reports
daily data retention (days) or the Test Results data retentions days boxes.
Due to the amount of space test history requires in the database, if

you want to increase the value for Test History retention (days), see
the section "Historical Reporting Database Usage Estimates" in the
Spotlight on Messaging Deployment Guide.
Customizing Counters
The Server Health Tests allow you to perform the following functions:
• Adding Services
• Adding Performance Counters
• Adding Event Log Entries
• Editing Services, Performance Counters, and Event Log Entries
• Deleting Services, Performance Counters, and Event Log Entries
Adding Services
You can include additional services that you want to monitor for the specific
server health test that you want to run.
To add services
1. Click <Add Services> located under the Services sections in the
listview of the server health test that you select.
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2. Enter a name to query a list of current services you want to monitor

and the services you want to add in the Select Services dialog box
and click OK.
3. Configure the thresholds you want to monitor for the new service
you have added.
Adding Performance Counters

You can include additional performance counters that you want to monitor for
the specific server health test that you want to run.
To add performance counters

1. Click <Add Performance Counters> located under the
Performance Counters section in the listview of the server health test
that you select.
2. Enter the name of the server you want to monitor, the performance
object and counter you want to add, and select the instances, if
applicable, you want to monitor in the Performance Counters dialog
box and click OK.
3. Configure the thresholds you want to monitor for the new
performance counter you have added.
Adding Event Log Entries

You can include additional Event Log Entries that you want to monitor for the
specific server health test that you want to run.
To add event log entries

1. Click Add Event Log Entries located under the Event Log section in
the listview of the server health test you select.
2. Enter the event log name, the source, and the event IDs you want to
add in the Event Log Entry dialog box and click OK.
You may specify to indicate a wild card character at the end of the source
string. For example, BlackBerry* will match BlackBerry Policy Service,
BlackBerry Router, etc.
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You can monitor specific event logs by filtering by event IDs or by text in the
event ID descriptions. You can specify the following:
• a specific event ID, such as 1000
• multiple event IDs separated by commas
• ranges, such as 1000 - 2000
• "*" to monitor all event IDs
• an event ID or range of event IDs with text separated by a colon, as in the
following examples:
-1000:Error to monitor events with event ID 1000 and containing the
word ’Error’
-1000–2000:Error to monitor events within the range of event IDs 1000
to 2000 and containing the word ’Error’
-1004:!Error to monitor events with the event ID 1004 and not
containing the word ’Error’
-1004–1005:!Succeeded to monitor events within the range of event
IDs 1004 to 1005 and not containing the word ’Succeeded’
-1000–2000:Error,1010:!Warning to monitor all events between event
ID 1000 and 2000 that contains the word ’Error’, except those with event
ID 1010 that contains the word ’Warning’
-1000:Long Phrase to monitor events with the event ID 1000 that
contains the specified long phrase. It cannot contain a comma.
-1000:Error, 1000:Warning to monitor all events with the event ID
1000 and contains the word ’Error’ or ’Warning’
Note: If you have both an inclusive filter and an exclusive filter for the same
ID, the exclusion filter takes precedence.
Note: If you want to look for multiple words that are not a phrase, you need
to add them separately.
3. Configure the metrics you want to monitor for the new event log
entry you have added.
Editing Services, Performance Counters, and Event Log Entries

You can change the descriptions of the performance counter and event log
entries to customize them for your environment or organization. You can change
the role, condition, warning threshold, and error thresholds of services,
performance counters, and event log entries.
You cannot edit the description of services.
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To edit the description of performance counters and event log entries

1. Right-click the description of the performance counter or event log
entry, and click Edit.
2. Change the description in place.
If you made an error while changing the description, such as entering
invalid characters, the description will not change.
To edit the condition or threshold of services, performance counters,

and event log entries
• Either select a value from a drop-down menu or edit a value in place
from one of the following columns: Role, Condition, Warning
Threshold, or Error Threshold.
You cannot edit a warning threshold or error threshold if the value in the
Condition column is set to Informational.
Deleting Services, Performance Counters, and Event Log Entries

To delete services, performance counters, and event log entries
• Right-click the description of a service, performance counter, or event
log entry, and select Delete.
You can select multiple services, performance counters, or event log entries
to delete them at the same time.
Data Collection Options

Data collection options affect the test results returned by:
• Volumes
• Network Availability
Volumes
WMI is used to retrieve accurate disk space information when using mount
points. If you do not use mount points, you can configure your tests to use
Windows API if WMI fails.
When you make this change in one server type, all other server types will be
changed for the test.
53
To allow Windows API fallback

1. In the Server Health Test, select a server type.
2. Click Data collection options.
3. In the Volumes tab, select Allow API fallback if WMI fails.
Do not use Allow Windows API fallback if WMI fails if the volume is mounted
on a network-attached storage device because the metrics returned may not
be accurate.
4. Click OK.
Network Availability
The Server Health test always performs a reverse DNS lookup to validate that
DNS server has a record mapping IP address of the target server to host name.
By default, the reverse DNS lookup alarm is enabled. If you do not want the test
to alarm if the names returned by a DNS lookup do not match the FQDN of the
target server, you can disable this option.
When you make this change in one server type, all other server types will be
changed.
To disable alarm on reverse DNS lookup

1. From the Server Health Test, select a server.
2. Click Data collection options.
3. In the Network Availability tab, clear the Alarm on reverse DNS
lookup check box.
4. Click OK.
Editing a Health Test

To edit a test
1. Expand the Tests node in the Management Console treeview,
right-click the test you want to edit, and select Edit.
2. Edit the existing settings you want to change in the Execution
Schedule, Notification Settings, and Alternate Credentials Settings
dialog boxes and click Next.
3. Edit the metrics you want to change in the test-specific pages and
click Finish.
The edited test is displayed under the Tests node.
54
Enabling/Disabling a Health Test

To enable/disable a test
• Expand the Tests node in the Management Console treeview,
right-click the test you want to edit, and select Enable or Disable.
Running a Health Test Now

To run the test now
right-click the test you want to edit, and select Run Now.
You can run the test now on scheduled or unscheduled tests.
Deleting a Health Test

To delete a test
right-click the test you want to delete, and select Delete.
Raw historical data is deleted; aggregated data is kept and is purged as

scheduled.
Cloning a Health Test

To clone a test
right-click the test that you want to clone, and select Clone.
When you click Clone, the Edit wizard appears with the information in
all dialog boxes identical to those in the original test, except for the
test name (the test name appears as Copy of <name of original
test>). You can change the name of the test, notifications, schedule,
credentials, and make other changes to the server counters. When
you finish editing the cloned test, the new test will appear in the
treeview.
55
A cloned test allows you to create a new health test based on an

existing one, thus eliminating the need to create a new test from the
beginning.
Viewing Test Results

The Spotlight on Messaging Management Console allows you to view the results
of generated tests.
Test results are available by clicking a target in the Topology or treeview, then
selecting the Test Results tab.
If you click a group in the treeview, results are displayed for all targets in that
group.
Colored icons adjacent to a test in the Test node, servers in the organization
node, or tests in the Test Results window indicate the following test status:
ICON DEFINITION
test has completed successfully
error threshold was violated
warning threshold was violated
value could not be retrieved
No icon no tests are currently running
If the server is part of a group, the group will show the colored icon of the server
with the worst severity. For example, if the group contains three servers: one
server has a green icon, the other has a red icon, and the last has a grey icon.
The group will appear red.
56
Viewing More Details on Test Results

You can click a counter test result to get detailed results about the test per target
server, such as target name and test start and completion time. You can view
details about a warning, error, or an incomplete test result on counters in any
test. You can also see details on some successful counters and informational
counters, such as more information associated with an event log (if the event
log is marked as informational).
If the counter is not successful, the details will give you a summary of the
warning or error, possible reasons why the counter is not successful, and
possible solutions to help remedy the problem.
To view more information

• Select a counter, the click the Details button.
Hiding Successful Results

You can hide the counters with successful results or hide informational counters
to focus on the counters with errors or warnings.
To hide successful results

• From the Test Results tab, select Hide successful results from the
Display drop-down.
The selection is applied to all test results in your organization.
Browsing Test Result History

You can view the data of test results that has been collected in the last seven
days (by default), or configure to view the data from tests results that have been
collected more than seven days ago.
To set the test results history

1. From the treeview, select Global Settings | Database Settings.
2. In the Test Results History data retention (days) box, enter the
number of days.
To view the test results history

• From the Test Results tab, click the Results drop-down arrow to pick
a date of which test results you would like to view.
You can also use the left and right arrows to pick a date.
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Each test result has a colored icon attached to the left of the date to
indicate if the test was successful or had warnings or errors.
Clearing the Health Test Results

To clear the test results
right-click the test whose results you want to clear, and select Clear
Test Results.
You can run the test again to bring back the results by right-clicking the test
and selecting Run Now.
The test results are cleared only in the Management Console. The next time
you open the Management Console, the test results appear.
58
4
Resolving Problems Using
the Management Console
• Launching Native Tools
Launching Native Tools

Spotlight on Messaging allows you access to native management tools to help
you troubleshoot and resolve problems with your BlackBerry, Exchange, and
OCS servers.
The following table identifies the management tools available for your
BlackBerry servers:
TOOL DESCRIPTION
Computer Management Allows you to manage a single local or remote

computer. The Computer Management console
combines several administration utilities you can use
to do the following:
• monitor system events
• create and manage shared resources
• view a list of users connected to a local or
remote computer
• set properties for storage devices
• view device configurations and add new device
drivers
• manage applications and services
Event Viewer Allows you to gather information about hardware,

software, system problems, and to monitor Windows
security events. Event Viewer records events in the
application, security, and system.
Services Allows you to start, stop, and configure Windows

services.
BlackBerry Manager Allows you to manage and configure your BlackBerry

devices to receive messages.
BlackBerry Server Allows you to configure the database for your

Configuration BlackBerry server.
The following table identifies the management tools available for your Exchange
servers:
TOOL DESCRIPTION
Event Viewer See “Event Viewer” on page 60
Services See “Services” on page 60.
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Resolving Problems Using the Management Console
TOOL DESCRIPTION
Computer Management See “Computer Management” on page 60.
Exchange Management Allows you to manage your Exchange 2007 servers

Console organization
Exchange System Manager Allows you to manage servers and configure users
for your Exchange 2000/2003 organization
Active Directory Users and Allows you to administer user accounts, computer
Computers accounts, groups, and organizational units (OUs)
The following table identifies the management tools available for your OCS 2007
or OCS 2007 R2 servers:
TOOL DESCRIPTION
OCS Administrator Console Allows you to configure your OCS 2007 or OCS 2007
R2 environment.
Note: You cannot launch the OCS Administrator

Console from an Edge server directly. You can access
the OCS Administrator Console through the
Computer Management native tool.
Active Directory Users and See “Active Directory Users and Computers” on
Computers page 61.
Computer Management See “Computer Management” on page 60.
Event Viewer See “Event Viewer” on page 60.
Services See “Services” on page 60.
CWA Administration Console Allows you to configure Communication Web Access

(CWA) server for your OCS 2007 R2 organization.
Note: The CWA Administration Console is not

available from an OCS 2007 environment.
Group Chat Administrator Allows you to configure Group Chat settings for your
Console OCS 2007 R2 organization.
Note: The Group Chat Administrator Console is not

available from an OCS 2007 environment.
To launch each tool

• Right-click a server and select Resolve | Launch <tool name>.
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62
5
Diagnosing Problems
Using the Management
Console
• Launching the Diagnostic Console from the
Management Console
Launching the Diagnostic Console

from the Management Console
You can use the Diagnostic Console plug-in to diagnose your servers. The
Diagnostic Console allows you to further diagnose and resolve issues within
individual servers in your organization.
To launch the Diagnostic Console plug-in from the Management Console

• Right-click a server and select Diagnose | Launch Diagnostic
Console.
For more information on the Diagnostic Console, see “Diagnosing Problems

using the Diagnostic Console” on page 65.
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6
Diagnosing Problems
using the Diagnostic
Console
• Introducing the Diagnostic Console
• Launching and Connecting to the Diagnostic
Console
• Understanding the Diagnostic Console
• Understanding the BlackBerry Diagnostic
Console
• Understanding the Exchange 2000/2003
Diagnostic Console
• Understanding the Exchange 2007
Diagnostic Console
• Understanding the Exchange 2010
Diagnostic Console
• Understanding the OCS Diagnostic Console
Introducing the Diagnostic Console

The Diagnostic Console provides you with a real-time representation of the
messaging system processes and components within a server.
The Diagnostic Console retrieves a large amount of data from a server

frequently, which can place excessive stress on a server, actually affecting
the server's performance. Also, using the Diagnostic Console for an
extended period of time can consume critical system resources, affecting
the stability of Spotlight on Messaging as a whole.
You can diagnose and resolve issues using the Diagnostic Console, which
features the traditional Spotlight user interface.
We recommend that the Diagnostic Console view a maximum of 10 servers at

any one time.
The Diagnostic Console contains the following:
• Home Pages that highlight targeted areas of server activity.

• Graphical flows that illustrate the rate at which data is moving
between server components. Colorful buttons, gauges, spinners, and
containers display the value of key statistics and metrics.
• Visual warnings if the performance metrics exceed acceptable
thresholds, which you can adjust. The buttons, gauges, and other
visual objects, collectively referred to as components, change color to
show you the source of the problem.
• Warning messages that are displayed well before the traffic levels of
a server become critical.
• A range of reports and graphs that provide you with detailed
information about a server. You can view this information on the
screen or you can print it.
While the Management Console can run tests when it is closed, the Diagnostic
Console cannot perform any actions when it is closed.
If you are using the Diagnostic Console as a monitoring tool, you

must disconnect from, then reconnect to the Diagnostic Console
daily.
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Diagnosing Problems using the Diagnostic Console
Launching and Connecting to the

Diagnostic Console
To launch and connect to the Diagnostic Console
1. Select Start | Programs | Quest Software | Spotlight |
Spotlight.
2. Select File | Connect.
3. Click the Tools button, then select Create New Connection to
create a plug-in connection to the server.
4. Select a connection type, enter a connection name, and click OK.
5. Enter the address of target computer, and click OK.
6. In the Welcome to Spotlight page, select File | Connect.
7. Select the plug-in connection you created, and click Connect.
You may see your service account in the security log of the Exchange
organization being monitored. If you are using the Exchange Diagnostic
Console, you connect to Exchange server using the user credentials of the
user who is currently logged in. Kerberos will log events in the event log
during authentication.
Before you launch and connect to the OCS Diagnostic Console, you need read
access to the following:
• Perfmon on the target server

• Event Logs on the target server
• Back-End database tables (rtc and rtcdyn) for the pool where the
target server is located
• Back-End database stored procedures (rtc and rtcconfig) for the pool
where the target server is located
To get read access

1. Create a new Security Group (Quest OCS Diagnostic Users).
2. Map Quest OCS Diagnostic Users into the Back-End Database and
provide a User Mapping to the rtc, rtcconfig and rtcdyn databases
with the public and db_datareader role.
3. Add Quest OCS Diagnostic Users to the
RTCUniversalReadOnlyAdmins group.
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4. Add Quest OCS Diagnostic Users to the Power Users and

Performance Monitor Users security group on each OCS server
through a GPO or some other mechanism.
Alternatively, you can be a member of RTCUniveralServerAdmin, and update

the Back-End databases to give the db_datareader user role for the rtc,
rtcconfig, and rtcdyn tables to the RTCUniveralServerAdmin group.
Understanding the Diagnostic

Console
When you connect to the Diagnostic Console, the Home Page displays a
high-level summary of your BlackBerry, Exchange, or OCS server.
The Home Page contains the various panels, message flows, and drilldowns to
help you perform an extensive analysis of the major components on your server.
To view more information about the Diagnostic Console such as icons,

components, the Spotlight Assistant, Metrics, or Properties, see the Spotlight
Basics Online Help.
To view detailed information on specific components, right-click a

component, message flow, and drilldown, and select What’s This, Metrics, or
Properties.
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Understanding the BlackBerry Diagnostic

Console
Before connecting to the BlackBerry Diagnostic Console, you can specify SQL
Database Authentication information and a private SNMP Community. To do
so:
1. Right-click a SOM-BlackBerry Server plug-in connection, and select
Properties.
2. Select the Details tab.
3. Select the BlackBerry Configuration Database Authentication check
box, and enter a username and password.
4. Select the Non-Public SNMP Community check box, and enter a name
for the SNMP Community.
5. Click OK.
Note: If a private SNMP community is set on the server, the SNMP

community name must be entered.
The BlackBerry Diagnostic Console contains the following:
• Panels
• Message Flows
• Drilldowns
• Metrics
Panels
The BlackBerry Server Home Page displays a high-level operational summary of
the BlackBerry server and is comprised of the following panels:
• Service Health Panel

• SRP Panel
• System Panel
• Server Panel
• Users Panel
• OS Subsystem Panel
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Service Health Panel

The Service Health panel displays the CPU and memory usage status of the
BlackBerry services identified and described in the following table:
SERVICE DESCRIPTION
BlackBerry Attachment Converts supported attachments into a format that

Service users can view on their BlackBerry handheld devices.
BlackBerry Dispatcher Compresses and encrypts all BlackBerry data and routes
Service the data through the BlackBerry router to and from the
wireless network.
BlackBerry Messaging Connects to BlackBerry to provide wireless enterprise

Agents Service activation, and delivers messages to and from the user’s
mailboxes on the BlackBerry server.
BlackBerry Policy Service Performs administrative services over the wireless

network, such as sending IT policies and IT commands.
BlackBerry Router Service Connects to the wireless network to route data to and
from BlackBerry handheld devices.
BlackBerry Synchronization Synchronizes organizer data between BlackBerry

Service handheld devices and the messaging server over the
wireless network.
SRP Panel
This panel indicates whether or not the BlackBerry server is connected to the
Server Relay Protocol. This point-to-point protocol runs on top of TCP/IP, and
defines transactions between the BlackBerry services and the Relay Server.
The following table describes the SRP panel components:
Reconnections Indicates the number of times the BlackBerry

Dispatcher Service has successfully reconnected to
SRP since it was started.
Failed Connections Indicates the number of times the BlackBerry

Dispatcher Service has tried, but failed to connect to
SRP since it was started.
SRP Time Not Connected (sec) Indicates the total time, (in seconds), that the
BlackBerry Dispatcher Service has not been
connected to SRP since startup.
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SRP Last Connect Indicates the following:

• Time of Last SRP Error — indicates the time of
the last SRP error.
• Last SRP Error — displays the error message of
the last failed SRP connection attempt.
System Panel
The System panel identifies the BlackBerry server version, the server UID, the
Microsoft Windows version, the AD site, and uptime on this BlackBerry server.
The following table describes examples of the System panel components:
COMPONENT (EXAMPLE) DESCRIPTION
BES Version 4.1.3.16 Indicates that the BlackBerry server is running version
4.1.3.16.
SRPID: T95475585 Indicates that the SRPID of the BlackBerry server is

T95475585.
Windows Server 2003 SP 2 Indicates that the version of Windows running on this
server is Windows Server 2003 Service Pack 2.
Database Identifies the server on which the BlackBerry

Configuration Database for this BlackBerry server is
located.
Uptime: 13d 01:16 Indicates how long the computer hosting the BlackBerry
server has been running.
Server Panel
The Server panel shows server-specific information such as licenses in use,
messaging statistics, and critical events on this BlackBerry server.
The following table identifies and describes the components that comprise the
Server panel:
Pending Messages Indicates the number of messages pending delivery to

handheld devices serviced by this BlackBerry server.
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Expired Messages Indicates the number of messages which expired before

delivery to handheld devices serviced by this BlackBerry
server.
Error Messages Indicates the number of messages that were

undeliverable due to error.
MORE Requests Indicates the number of MORE requests issued from

devices.
Global Filtered Indicates the number of messages to which the

BlackBerry Server applied global filters and did not
forward to handhelds. Filters are rules applied to
messages as they arrive in your Exchange mailbox, and
determine whether to redirect the message to your
BlackBerry device.
User Filtered Indicates the number of messages to which the

BlackBerry Server applied user-defined filters and did
not forward to handhelds. Filters are rules applied to
messages as they arrive in your Exchange mailbox, and
determine whether to redirect the message to your
BlackBerry device
OTAC Users Indicates the number of users enabled for Over the Air
Calendar (OTAC) access. OTAC support allows wireless
calendar synchronization for handheld devices.
WER Users Indicates the number of users enabled for Wireless

Email Reconciliation (WER). WER enables you to move
or change the status of email messages on the handheld
and synchronize these changes to your desktop
wirelessly, and vice versa.
Note: WER is not supported on handhelds running OS

versions less than 2.6.
Failed Users Indicates the number of users which failed to initialize

correctly.
Critical Events Indicates the number of critical events which have not
been addressed on the BlackBerry server.
Licenses in Use Indicates the total number of user licenses currently in

use on the BlackBerry Server. A Client Access License
(CAL) is a license that allows the specified number of
users to use the BlackBerry Server.
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Messaging Agents Indicates the number of Messaging Agents running on

the BlackBerry Server. BlackBerry Messaging Agents run
on demand. Thus, if there are no active users on a
particular Messaging Agent, the Messaging Agent will
not be running.
Service Connections Indicates the number of services currently connected to

the BlackBerry Router
Device Connections Indicates the number of devices currently connected to

the BlackBerry Router.
Users Panel
The Users panel contains components that indicate the number of users serviced
by this BlackBerry server, the number of dormant users, messaging statistics,
user latency, and the most recent user error.
The following table identifies and describes the components that comprise the
Users panel:
COMPONENTS DESCRIPTION
Total Users Indicates the number of users serviced by this

BlackBerry server
Dormant Users Indicates the number of users whose last contact with
the BlackBerry server occurred over 30 days ago
Messages Sent Indicates the number of messages sent by handheld

devices serviced by this BlackBerry server
Messages Received Indicates the number of messages received by handheld

devices serviced by this BlackBerry server
Calendar Sent Indicates the number of calendar events sent by

handheld devices serviced by this BlackBerry server
Calendar Received Indicates the number of calendar events received by

handheld devices serviced by this BlackBerry server
Average Latency Indicates the average latency of the last 10 messages

sent to the handheld devices for all users
Last Error Indicates the time of the most recent error that
occurred for users
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OS Subsystem Panel
The OS Subsystem panel displays the status of the components that represent
the health of critical subsystem features as described in the following table:
COMPONENTS DESCRIPTION
CPU Usage Shows the total amount of CPU usage on this BlackBerry
server
Top CPU Consumer Identifies the process that is consuming the most CPU
on this BlackBerry server
Top Memory Consumer Identifies the process that is consuming the most
memory on this BlackBerry server
Network Output Queue Indicates the network output queue length for all
network adapters on this BlackBerry server
Network Bytes per Sec Indicates the number of bytes sent and received per
second by the network adapters on this BlackBerry
server
Processor Queue Indicates the processor queue length on this BlackBerry

server
System Memory Indicates the amount of RAM that is currently being

consumed on this BlackBerry server
System Disk Indicates the amount of free and used disk space on this
BlackBerry server
Message Flows
The Diagnostic Console contains the following message flows that show the
amount of information being sent to various components in your Blackberry
environment.
MESSAGE FLOW DESCRIPTION
Msgs Received/min Indicates the number of messages received by

handhelds per minute.
Note: This value reflects server activity since the

last time the BlackBerry Server restarted.
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Msgs Sent/min Indicates the number of messages sent by

handhelds per minute.
Note: This value reflects server activity since the

last time the BlackBerry Server restarted.
Bytes Read/sec Indicates the rate at which data is being read

from the disk on the BlackBerry Server
Bytes Written/sec Indicates the rate at which data is being written

to the disk on the BlackBerry Server
Drilldowns
Each drilldown page contains displays that provide you with specific information
about the components of your system. Drilldowns mainly use two different types
of displays – tables and charts. Spotlight drilldowns have the following features:
• They can be configured to show all or some of the metrics associated

with components.
• You can access further information about displays in drilldowns by
moving the mouse over the displays, or by clicking or right-clicking
them.
• You can copy the data shown in drilldowns to other applications or
save it to a file.
• You can view a brief description of a drilldown by hovering your
mouse over a component, such as a button, dataflow, status ball, or
Toolbar button.
75
To view a drilldown
Right-click a component in a panel and select Show Details.
DRILLDOWN DESCRIPTION ASSOCIATED CHARTS/TABS
Service Health The Service Health panel • Blackberry Attachment Service

displays the CPU and • Blackberry Dispatcher Service
memory usage status of
the BlackBerry services. • Blackberry Messaging Agents
Service
• Blackberry Policy Service
• Blackberry Router Service
• Blackberry Synchronization
Service
For a description of these charts, see

“Service Health Panel” on page 70.
SRP The SRP drilldown • SRP Status – indicates whether or

indicates whether or not not the BlackBerry Server is
the BlackBerry server is connected to RIM's Server Relay
connected to the Server Protocol (SRP) server using port
Relay Protocol. 3101
For a description on the other charts,

see “SRP Panel” on page 70.
Server The Server drilldown • Message and Users – Shows

identifies server-specific messages and user information.
information such as Message charts includes:
licenses in use and Pending, Expired, Error, MORE,
messaging statistics on Global Filtered, and User Filtered.
this BlackBerry server. User charts include: OTAC, WER,
and Failed Initializations.
• Licenses and Connections –
Shows license and connection
information. License charts
include information on licenses
currently in use. Connection
charts include: Message Agents,
Service Connections, and Device
Connections.
For a description on these charts, see

“Server Panel” on page 71.
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Users The Users drilldown • User Configuration – shows

displays BlackBerry configuration data for the users
server user information. hosted by this BlackBerry Server
• User Devices – shows users'
handheld device information on
this BlackBerry Server
• User Statistics – shows statistical
information related to the users
on this BlackBerry Server
OS/Subsystem The OS/Subsystem • CPU Usage

drilldown displays the • System Disk
status of components
that represent the health • Network Bytes per Sec
of various subsystem • System Memory
features on your
BlackBerry server. These • Network Output Queue
include CPU usage, RAM • Processor Queue Length
usage, disk space
availability, the network For a description of these charts, see
“OS Subsystem Panel” on page 74.
output queue length of
network adapters, the
number of bytes sent
and received by the
network adapters, and
the processor queue
length.
Processes The Processes drilldown • Process Name

shows a list of all the • CPU Usage
processes running on the
BlackBerry Server, along • Physical Memory
with their CPU and • Virtual Memory
memory usage.
Metrics
A metric is an individual piece of information that Spotlight has collected about
the performance of a system. The information may be a numeric value (a
number or percentage), a string of text, or some other piece of data.
Every time that the Spotlight window is refreshed, Spotlight retrieves the latest
value of the metric, which can then be displayed in a drilldown or on the home
page.
77
The Metric editor allows you to view and edit the properties of Spotlight metrics,
including their thresholds and severities. You can open the Metric editor for a
component or a drilldown by right-clicking on the component and choosing
Metrics from the invoked shortcut menu.
When you open the Metric editor, the General tab is open by default. Several
metrics contain data source descriptions for the metric. The data source
descriptions use the following list of functions.
FUNCTION DESCRIPTION
max(x) the maximum of a set of values in list x
max(x,y) the maximum of x and y
min(x) the minimum of a set of values in list x
count(x) the number of values in list x
sum(x) the sum of a set of values in list x
if(x,y,z) if x is true, then return y, otherwise, return z
snull(x) if x could not be collected, then return true
avg(x) the average of values in list x
For more information on Metrics and Properties, see the Spotlight Basics Online
Help.
Understanding the Exchange 2000/2003

Diagnostic Console
The Exchange 2000/2003 Diagnostic Console contains the following:
• Common Home Page Elements

• The Main Home Page
• The IIS Home Page
• The Storage Groups Home Page
• The Directory Services Home Page
• The Best Practices Home Page
• Metrics
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Common Home Page Elements

The Exchange 2000/2003 Diagnostic Console contains five home pages that
target and provide details about specific server activity. However, there are
some panels and features common to all home pages (except for Best Practices
Home Page) including:
HOME PAGE ELEMENT DESCRIPTION
Home Page Links You can access each of the Exchange 2000/2003
Diagnostic Console home pages by clicking the
home page title links as shown in this image.
These links appear on each page so that you can
easily switch views. The status ball beside each
title changes color to indicate the collective
operational status of all of the components on that
page. The white arrow indicates the current home
page view.
Media Connections Media Connections displays the status of

Exchange 2000/ 2003 Conferencing Server
features such as conference service, instant
messaging, and chat. You can see if these features
have been installed on the server and, if they have
been, how many connections to each feature have
been established. If the feature has not been
installed on the server, the status is displayed as
N/A.
Exchange CPU Usage Exchange CPU Usage appears on each page to

keep you informed of the service status, and the
CPU consumption of core Exchange 2000 or
Exchange 2003 services including the IIS,
Information Store, System Attendant, and the
MTA Stacks.
You can start, stop, and restart services using

Exchange CPU Usage.
Server and Platform Status This list indicates the service pack that is installed
on the Exchange server and the length of time the
server has been running since it was started. This
information will help you analyze the efficiency of
the server. The panel also shows the role of the
server. Knowing whether it is a front-end or a
back-end server will help you analyze the data
provided by Exchange 2000/2003 Diagnostic
Console. Front-end servers run one or more of the
Internet protocols, but do not house information
stores or databases.
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HOME PAGE ELEMENT DESCRIPTION
Directory Services Panel The components of the Directory Services panel

include DS Access Status, Global Catalog, DNS,
and Recipient Update Service. These components
indicate how Exchange 2000 or Exchange 2003
interacts with directory services.
The DS Access Status, Global Catalog, DNS, and

Recipient Update Service points to the Directory
Services, Active Directory Servers, DNS Servers,
and Recipient Update Servers respectively. For
information on these drilldowns, see “Drilldowns”
on page 83.
OS Subsystem Panel The OS Subsystem panel displays components

that represent the health of important subsystem
features such as CPU and memory usage, the
amount of disk space used and disk space
available, as well as server response times.
The components on the OS Subsystem panel are

connected to Spotlight on Windows drilldowns.
Note: You can view Spotlight on Windows

drilldowns if you have formed a connection to the
server with Spotlight on Windows. For more
information on forming Spotlight connections,
refer to the Connecting and Disconnecting section
in the Spotlight Basics online help.
Manage Diagnostic Logging You can control the current Diagnostic Logging
Levels drilldown Levels for specific Exchange 2000/2003 service
categories on the Exchange server to which you
are connected.
If you change a threshold on one home pages, the change does not apply to
all pages. You must make any changes on each page individually.
The Main Home Page

The Main home page is comprised of panels, message flows, and drilldowns that
represent the flow of email messages through the Exchange 2000 or Exchange
2003 server to which you are connected.
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Panels
The Main home page is a high-level operational summary of the Exchange 2000
or Exchange 2003 server and is comprised of the following panels:
PANEL DESCRIPTION
Inbound Shows the current connections to the Exchange

2000 or Exchange 2003 server. They include
SMTP connections, MTA connections, MAPI
connections, Outlook Web Access (OWA)
connections and Exchange events.
Queues Displays components representing the Exchange

queues that have received messages from SMTP
and MTA sources, and groups components that
represent the queues containing outgoing
messages from SMTP and MTA sources.
Information Store Shows information about messages being routed

from the MTA and incoming MAPI and OWA
connections. The Receive Queue and the Send
Queue show the number of messages being sent
to and from all of the Private and Public
Information Stores. The container components
show the amount of disk space used and disk
space available on the volumes containing the
mailbox stores, public folder, and transaction
logs.
Advanced Queuing Shows the Exchange engines responsible for

routing incoming messages. All messages
entering the Exchange 2000 or 2003 server are
sorted by the categorizer and routing engines.
Message Flows
The Main Home Page contains the following message flows:
SMTP Inbound Shows the rate of messages being received by

this Exchange server from other SMTP hosts
SMPT In To Categorizer Shows the rate of messages flowing from the

inbound SMTP queue to the Categorizer
Advanced Queuing to SMTP Shows the rate of messages from Advanced

Outflow Queuing to the SMTP outbound queue
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Store To Advanced Queuing Shows the rate of messages flowing from the
Store to Advanced Queuing
Advanced Queuing to the Store Shows the rate of messages flowing from
Advanced Queuing to the Store
SMTP Out Queue Shows the rate of messages flowing from the
outbound SMTP queue to remote SMTP hosts
MTA Inbound Shows the rate messages are being submitted by

remote Exchange MTAs to the local MTAs work
queue for processing
MTA Out Queue to Message Shows the rate that messages are being
delivered from remote MTA queues on this
Exchange server to remote Exchange MTAs, or
MTAs on other X.400 mail systems
MTA Work Queue to Store Shows the current number of messages in transit
from the local MTA In work queue to the
Information Store
Store to MTA Out Queue Shows the current number of messages that are
leaving the store bound for a remote MTA queue
MAPI Inbound Shows the rate that RPC data is being written to
the information store by the current user and
system connections (for example, MAPI clients)
Disk Bytes Written to Disk Shows the rate at which data is being written
Subsystem from the information store to the disk, network,
and device subsystems of the Windows
2000/2003 server running Exchange
MAPI Outbound Shows the rate that data is being read by the
current user and system connections (such as
MAPI clients) from the information store
Disk Bytes Read from Disk Shows the rate at which data is being read by the
Subsystem information store from the disk, network, and
device subsystems of the Windows 2000/2003
server running Exchange
OWA Inbound Shows the rate that OWA clients are issuing
commands that write data to the store
OWA Outbound Shows the rate that OWA clients are issuing
commands that read data from the store
POP3/IMAP4 Shows the rate that POP3 and IMAP4 clients are
issuing commands to the store
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Drilldowns
of displays — tables and charts. Spotlight drilldowns have the following features:

with components.
moving the mouse over the displays, or by clicking or right-clicking
on them.
save it to a file.
• You can view a brief description of a drilldown by hovering your
mouse over a component, such as a button, dataflow, status ball, or
Toolbar button.
To view a drilldown
• Right-click a component in a panel and select Show Details.
Active Shows the status of Active Directory Servers

Directory the domain
Servers controllers used by
this Exchange server.
DNS Servers Shows the status of DNS Servers

the DNS servers used
by this Exchange
server. These are the
DNS servers in the
network configuration
of this Exchange
server’s Windows
2000/2003 operating
system.
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Recipient Shows the status of Recipient Update Servers

Update the Recipient Update
Servers Servers used for the
domain
and enterprise to
which this Exchange
server belongs. If all
Recipient Update
Servers are available
on the network from
this client, and have a
System Attendant
service that is
running, the Recipient
Update Servers
health status is
green.
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Protocols Displays detailed Connections shows:

information about
• the total number of SMTP connections to
current connections other SMTP hosts.
to the Exchange
server being • the current number of Remote
monitored. Procedure Call (RPC) active sessions
established to the information store by
Exchange RPC clients (MAPI Clients).
• the total number of POP3 and IMAP4
connections.
• the current number of active remote
MTA connections.
• the current number of HTTP connections
to the web service on this Exchange
2000/2003 server made by OWA clients.
• the current number of active
conferences, instant messaging
connections, and chat connections
established with this server.
Activity shows the rate at which:

• messages are sent to and received from
other SMTP hosts by this Exchange
server.
• RPC data is read to and written from the
store by Exchange RPC clients (MAPI
clients).
• POP3 and IMAP4 clients are issuing
commands to the store.
• messages are sent and received by the
local MTA.
• OWA clients are issuing commands that
place a load on the store.
• data is being sent and received by
the HTTP clients.
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Directory Indicates how Directory Proxy shows:

Services Exchange 2000/2003
• the rate of client connections by older
interacts with MAPI clients (such as Outlook 97/98) to
directory services.
the Directory Proxy component
(DSProxy).
• the rate of bytes per second being
transmitted to and from the Directory
Services Proxy.
• the rate of directory referrals being
handed out by the Directory Proxy
component (DSProxy) to new MAPI
clients (such as Outlook 2000/XP).
• the number of threads in use and the
maximum number of concurrent
connections to the Directory Services
Proxy.
Directory Access Cache shows:

• the rate at which directory entries are
entering and exiting the cache.
• the rate of cache hits and misses per
second
• the cache hit percentage.
• the rate of LDAP requests being issued
by the Directory Access (DSAccess)
cache and one or more DSAccess
consumers (a context) to one or more
domain controllers.
• the total count of cache hits and misses.
• the number of current consumer
processes. (applications (processes)
that use the directory proxy for directory
lookups).
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Queue Provides details about • Queue Management — shows crucial

Management all the SMTP virtual operational properties for all virtual
servers and Simple Mail Transfer Protocol (SMTP)
associated message server messaging queues on this
queues installed on Exchange server. The queues are
the Exchange server. grouped by the virtual SMTP server to
which they belong.
You can perform the
following • Queue Messages Management — shows
management actions messages residing in the selected SMTP
using the Queue queue that are waiting to be processed.
Management Each column represents a message
drilldown: property.
• Freezing and
unfreezing
queues
• Forcing a retry
• Freezing and
unfreezing
messages
• Deleting
messages
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Information Displays information • Store Information — provides detailed

Store detailing current information about all public and private
activity of the stores on the connected server.
Information Store.
• Store Backup — provides detailed
information about backups performed
on storage groups on the connected
server.
• Store Whitespace — indicates the
amount of whitespace on stores, the
date and time of the last online
defragmentation, and the amount of
whitespace following defragmentation.
• Health — indicates the amount of
activity on the Information Store. It
provides a historical view of the rate at
which data is read by the store, CPU
usage, and the mount of physical and
virtual memory consumed by the
Information Store.
• Activity — provides information about
the amount of activity of the
Information Store, specifically the flow
of messages to and from the mailbox
stores and folders.
• Queues — provides a historical view of
the Information Store, specifically the
number of messages in various stages
of delivery.
• Storage Group Users and Mailboxes —
indicates the number of users and
mailboxes on a specific storage group.
You must have at least one storage
group installed.
• Storage Group Disk Usage — indicates
the amount of disk space used by each
mailbox store and public folder installed
on the server.
• Transaction Logs — indicates the
amount of disk pace used by the
transaction logs and the rate at which
the transaction logs are written.
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IIS Shows the health of • Health — provides a historical view of

the IIS, including the the elapsed time used by the IIS to
amount of time used execute instructions and the physical
to execute IIS and virtual memory used in the process,
instructions and the and shows the uptime of the Web
physical and virtual service.
memory used in the
• Routing — shows the amount of activity
process.
of the Exchange server, specifically the
activity of the Routing engine.
• Failures — shows the amount of activity
of the Categorizer engine.
Known Lists application log • Application Log Problematic Events —

Exchange and system log shows the application-related event log
Problematic events for the entries pertinent to this Exchange server
Events Exchange server. that indicate an operational problem.
Only entries that
• System Log Problematic Events —
have occurred within
shows the system-related event log
the configured time entries have an operational problem
frame are shown
with the Exchange 2000/2003 server.
here.
The IIS Home Page

The IIS home page provides details of the health of the Microsoft Internet
Information Server (IIS) and the Exchange 2000 or Exchange 2003-specific
components of the IIS, specifically, the SMTP subsystem.
Panels
The IIS home page displays the following panels:
PANEL DESCRIPTION
Inbound Shows the inbound Web and SMTP connections to

the Exchange 2000 or Exchange 2003 server and
include SMTP In connections, Peak HTTP
connections, and HTTP connections.
Categorizer Shows the queues containing messages that have

entered the Exchange 2000 or Exchange 2003
server and are about to be processed by the
categorizer and routing engines. These include the
Messages Awaiting Directory Lookup, Failed
Categorizations and Rate of NDRs components.
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PANEL DESCRIPTION
Routing Show the messages in transit, such as those

waiting to be delivered to the local mailbox or
public folder, or messages about to be sent to
other SMTP hosts. These include the Messages
Waiting to be Routed, Messages Currently
Undeliverable and Routing Table Lookups/sec
components.
SMTP Shows the key SMTP messaging queues on the

Exchange 2000 or Exchange 2003 server currently
being diagnosed. These include the Local Delivery
Queue, Queued SMTP Out, SMTP Out Connections,
Virtual Servers and Bad Mail Messages
components.
IIS Health Shows the status of the services critical to the

operation of the Exchange 2000 or Exchange 2003
Web service. These include the IIS Services, Web
Service Uptime, OWA Operations/sec, Memory
Usage and CPU components.
With this panel, you can start, stop, and restart

services.
The services listed in the IIS Services section of

the panel are connected to the Services tab of the
Spotlight on Windows Processes drilldown.
Message Flows
The IIS Home Page contains the following message flows:
Messages Submitted to the Shows the rate of messages flowing from the
Categorizer per second inbound SMTP queue to the Categorizer
Messages Completed Shows the rate, messages per second, that

Categorization per second messages are categorized. At this point the
message is ready to be routed to the appropriate
destination.
Local Delivery Rate Shows the rate of messages flowing from

Advanced Queuing to the Store
SMTP Messages Sent per second Shows the rate of messages flowing from the
outbound SMTP queue to remote SMTP hosts
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HTTP Bytes In per second Shows the rate, in bytes per second, that data is
received by the Internet Information Services
(IIS) subsystem
HTTP Bytes Out per second Shows the rate, in bytes per second, that data is
sent by the IIS subsystem
IIS Disk Bytes Read per second Shows the rate at which data is being read by the
IIS from the disk, network, and
device subsystems of the Windows 2000/2003
server running Exchange
IIS Disk Bytes Written per Shows the rate at which data is written from the
second IIS to the disk, network and device subsystems
of the Windows 2000/2003 server that is running
Exchange
Drilldowns
The IIS Home Page contains the following drilldowns:
• Protocol
• Queue Management
• IIS
• Information Store
For more information on these drilldowns, see “Drilldowns” on page 83.
The Storage Groups Home Page

The Storage Groups home page contains detailed information on the Exchange
2000 or Exchange 2003 storage subsystem. Messaging traffic, bound for a
storage group, enters on the left side of the home page and flows through to a
storage group on the right side.
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Panels
The Storage Groups home page displays the following panels:
PANEL DESCRIPTION
Information Store Shows the queues containing messages about to

be processed by the Information Store, and the
queues with messages that have been processed.
These include the Receive Queue, Send Queue,
Active Connectors, Connections, Connected Users,
CPU, and Memory Usage components. You can see
the number of user and system connections that
have shown recent activity by viewing the Active
Connections component.
Storage Group Shows a high-level overview of the storage groups

installed on the Exchange 2000 or Exchange 2003
server. If only one storage group is installed, the
panel shows the details of that storage group. The
panel demonstrates that more storage groups can
be installed. The title of each storage group
displayed in the panel is a link to more detailed
information provided in the larger Storage Group
panel to the right. The titles are updated as the
groups are installed and named.
Storage Group Details Is the largest panel on the Storage Groups home
page. It is a dynamic panel that displays an
expanded view of the currently selected storage
group. The name of the currently selected storage
group is the title of this panel. The components
include the Receive Queue, Send Queue, Active
Connections, Connections, Transaction Logs,
Mailbox Stores, Public Folder Stores and the Not
Installed components.
You can mount and dismount stores using this

panel.
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Message Flows
The Storage Groups Home Page contains the following message flows:
Information Store to Storage Shows the flow of messages per minute into the
Groups storage groups. The information store determines
the destination of the intended recipients and
delivers the message to the appropriate Storage
Group.
Storage Group to Mailbox Shows the flow of messages, per minute, into the
Stores/Public Folders mailbox stores and public folders.
Storage Group to Information Shows the flow of messages per minute from the
Store storage groups.
Mailbox Stores/Public Folders to Shows the flow of messages per minute from the
Storage Group mailbox stores and public folders.
Transaction Log Writes per Shows the rate at which the log buffer is
second committed to the transaction logs.
Drilldowns
The Storage Groups Home Page contains the following drilldowns:
• Information Store
• Protocols
The Directory Services Home Page

The Directory Services home page displays the status of the Exchange server
connection to and use of Active Directory server, a critical dependency of
Exchange 2000 and Exchange 2003.
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Panels
The Directory Services home page displays the following panels:
PANEL DESCRIPTION
Connections The Connections panel contains one component

that displays the number of MAPI email clients
using the Directory Service Proxy (DSProxy)
component on the Exchange 2000 or Exchange
2003 server.
Clients Provides an indication of the immediate demands

that the Exchange server is putting on Active
Directory. These include the Consumer Processes,
Categorizer and SMTP Out components.
DS Proxy Shows the features of the Directory Service Proxy

(DSProxy). The components indicate the
immediate demand the Exchange server is placing
on the DSProxy by showing the number
of threads in use, and the number of peak client
connections. These include the Threads in Use,
Peak Client Connections and Directory Referrals
components.
DC Servers Shows the Global Catalog (GC) and domain

controller (DC) servers used by the Exchange
server. These include the Global Catalogs, Domain
Controllers, Configuration GC, Proxy GC
Overridden and Referral GC Overridden
components.
DS Access Cache Shows the features of the DSAccess cache. The

components show the rate at which directory
entries are entering and leaving the cache and the
percentage of space occupied by all directory
cache entries.
Note: You can change the maximum cache size

and timeout (TTL) parameters by using the
Manage menu.
DNS Shows the primary and secondary DNS servers

configured on the Windows 2000 or Windows 2003
operating system where the Exchange 2000 or
Exchange 2003 server resides. These include the
Primary DNS Server and Secondary DNS Server
components.
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Message Flows
The Directory Services Home Page contains the following message flows:
Outlook Connections to DSProxy Shows the rate of client connections by older

MAPI clients (for example, Microsoft Outlook
97/98) to the directory proxy component
(DSProxy)
DSProxy to Outlook Connections Shows the rate at which directory referrals are
given by the Directory Proxy component
(DSProxy) to new MAPI clients (for example,
Microsoft Outlook 2000/XP)
Consumer Processes Shows the rate at which LDAP searches are

issued to the Directory Access (DSAccess) cache
by the consumers
DSAccess to DCServers Shows the rate of LDAP requests issued by the

Directory Access (DSAccess) cache to one or
more domain controllers
Categorizer to Global Catalog Shows the rate at which address lookups are
issued by the Categorizer to one or more Global
Catalog servers
SMTP Out DNS Queries Shows the rate at which DNS queries are issued
by the SMTP components on this Exchange server
to DNS
DSProxy to DCServers Shows the estimated rate at which data flows

from the Directory Proxy (DSProxy) component
to one or more domain controllers
DCServers to DSProxy Shows an estimated rate of data flowing from

one or more domain controllers to the DSProxy
component
DCServers to DSAccess Shows the rate of LDAP requests issued by the

Directory Access (DSAccess) cache to one or
more domain controllers
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Drilldowns
The Storage Groups Home Page contains the following drilldowns:
• Directory Services
• Queue Management
• IIS
• Protocols
• DNS Servers
• Active Directory Servers
• Recipient Update Service
The Best Practices Home Page

The Best Practices home page helps you maximize the performance of your
Exchange server and alerts you to any situations which do not conform to
well-known Exchange 2000 or Exchange 2003 best practices.
The metrics, thresholds, and severities have been carefully configured for
the components on the Best Practices home page, and it is recommended
that you do not change these configurations.
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Panels
The Best Practices home page displays the following panels:
PANEL DESCRIPTION
Exchange Update The Exchange 2000/2003 Diagnostic Console

detects whether or not the latest Exchange server
and Windows operating system updates have been
installed on the server being diagnosed.
If an update has been installed, the Exchange

2000/2003 Diagnostic Console displays the date
and time of the installation. You can click the
Details button to view the corresponding
drilldown. For example, if you click the Details
button for the latest Exchange update, you can
view the Exchange Updates tab of the Updates
drilldown.
The drilldown is divided into two sections. The top

section lists all of the installed Exchange updates.
The bottom section is an embedded Web browser
that is set to display the Microsoft Product Support
Services Web page. You can click any of the rows
of information in the top section of the drilldown
and the Web browser navigates to the
corresponding Microsoft Knowledge Base article.
If the Exchange 2000/2003 Diagnostic Console

detects that the latest updates have not been
installed, the following message is displayed: None
detected.
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PANEL DESCRIPTION
Security Configuration The Security Configuration panel provides

warnings and expert advice (Expert Help) about
how you can improve the security of the Exchange
2000 or Exchange 2003 server to which you are
connected.
The Exchange 2000/2003 Diagnostic Console

checks to see if:
• SMTP service version information is displayed
in the banner on incoming connections - The
Exchange 2000/2003 Diagnostic Console
checks to see if SMTP service version
information is displayed in the banner on
incoming connections. To improve security on
the Exchange 2000 or Exchange 2003 server,
this information should not be displayed.
• any SMTP virtual servers are used for relaying
mail - The Exchange 2000/2003 Diagnostic
Console detects whether SMTP virtual servers
could be used for relaying mail. This type of
SMTP virtual server use can be a security risk
for Exchange 2000 or Exchange 2003 server.
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PANEL DESCRIPTION
Exchange Configuration The Exchange Configuration panel provides

warnings and expert advice (Expert Help) about:
• Mailbox Stores and Transaction Logs — The
Exchange 2000/2003 Diagnostic Console
detects whether or not the server being
diagnosed has mailbox stores and transaction
logs that share a physical drive. Transaction
logs are critical to the restoration of lost data
and, in case of disk failure, should not be
located on the same physical disk as the data
to be restored.
• Everyone Group is in access control lists
(ACLs) — In a default Exchange 2000 or
Exchange 2003 installation, the access control
list (ACL) for the tracking logs share contains
the Everyone group. This poses a security risk
because unauthenticated users could access
the tracking logs and expose sensitive
information to all users on the network.
• Domain Controller Location — The Exchange
2000/2003 Diagnostic Console detects
whether or not the Exchange 2000 or
Exchange 2003 server to which you are
connected is also acting as a Windows 2000 or
Windows 2003 domain controller.
Note: It is recommended that the domain

controller resides in a separate location as it can
consume large amounts of server resources and
impede Exchange server performance.
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PANEL DESCRIPTION
Maintenance Events The Exchange 2000/2003 Diagnostic Console

searches the event logs of the server being
diagnosed for well-known Exchange 2000 or
Exchange 2003 maintenance events that have
occurred, such as:
• Search Status and Oldest Event Read — By
viewing the Search Status and Oldest Event
Read labels, you can quickly see whether or
not the Diagnostic Pack for Exchange
2000/2003 component is still searching and
you can view the date and time of the oldest
event read.
• Last BSE Backup — If the Extensible Storage
Engine (ESE) is used to back up data on the
server, the Exchange 2000/2003 Diagnostic
Console can detect the date and time of this
event in the event log and will display this
information beside the Last Successful ESE
Backup label. If the ESE is not used to
perform the backup, the Exchange 2000/2003
Diagnostic Console displays: Not Detected.
• Last Online Defragmentation — The
Maintenance Events panel also displays the
date and time of the last online
defragmentation event for a store. The name
of the store is displayed as well as the
percentage of whitespace in the store.
• Oldest Transaction Logs — This provides the
names of storage groups, the date and time
that a backup occurred for each storage
group, and the age (in hours) of the
transaction log for each storage group.
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Drilldowns
The Best Practices Home Page contains the following drilldowns:.
Updates Provides details about • Exchange Updates – shows all the

the latest Exchange Exchange 2000/2003 hotfixes installed
and Windows 2000 or on this server. The Q Name column
2003 updates represents the Microsoft Knowledge
installed on the Base Article Number.
Exchange server, as
• Windows Updates – shows all
well as the latest
the Windows 2000/2003 hotfixes
updates available. installed on this server. The Q Name
column represents the Microsoft
Knowledge Base Article Number.
Security Provides details about • SMTP Versions – Shows whether any of

Configuration SMTP virtual servers the SMTP virtual servers are displaying
that may be a SMTP service version information in the
security threat to the banner on incoming connections.
Exchange 2000 or • SMTP Relay – Shows whether any of the
Exchange 2003
SMTP virtual servers could be used for
server.
relaying mail.
Exchange Shows the stores and • Exchange Storage Configuration –

Configuration storage groups that shows if there are any Exchange
share physical disk 2000/2003 transaction log files located
space with on the same physical disk as a store
transaction logs on database file (STM or EDB).
the server being
Note: If Spotlight on Messaging detects
diagnosed. If there is
a conflict, the that no stores share space with transaction
logs on the server being diagnosed, you can
drilldown displays the
click the message, "There are no Mailbox
name of the store,
storage group, the Stores sharing a physical drive with
Transaction Logs" on the Exchange
physical drive, and
Configuration panel. The message, "No
the logical path of the
store. conflicts detected" is displayed in the
Exchange Configuration drilldown.
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Maintenance Displays the following • Information Store – for more

Events information: information, see “Drilldowns” on page
• the status of the 83.
search by
Spotlight on
Exchange
through the
event log.
• the oldest event
that has been
read from the
event log.
• the date and time
of the last
backup
performed by an
Extensible
Storage Engine
(ESE) compliant
backup utility (for
example, NT
Backup).
of the last online
defragmentation.
stamp of the
oldest
transaction log
for the storage
groups.
Metrics
For information on Metrics, see “Metrics” on page 77.
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Understanding the Exchange 2007

Diagnostic Console
The Exchange 2007 Diagnostic Console contains the following:
• Panels
• Message Flows
• Drilldowns
• Metrics
Panels
The Exchange 2007 Diagnostic Console contains the following panels:
• AD/DNS Panel
• Server Role Status Panel
• Transport In Panel
• Transport Panel
• Transport Out Panel
• Clients Panel
• Information Store Panel
• Subsystem Panel
AD/DNS Panel
The components of the Directory Services panel indicate how Exchange 2007
interacts with directory services. This information includes:
AD Shows the status of the Active Directory (AD)

servers used by this Exchange 2007 server
DNS Shows the status about the Domain Name System

(DNS) servers in use by this Exchange 2007
server
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Server Role Status Panel

This panel shows the Exchange 2007 roles that are installed. This information
includes:
MBX Shows whether the Mailbox role is installed on

this Exchange 2007 server. The Mailbox role is
responsible for hosting mailbox and public folder
data. It also provides MAPI access for Outlook
clients.
UM Shows whether the Unified Messaging role is

installed on this Exchange 2007 server. The
Unified Messaging role enables you to access their
mailbox, address book, and calendar using
telephone and voice. Note that IP-PBX or VoIP
gateway must be installed to use the functionality
of the Unified Messaging role.
CAS Shows whether the Client Access role is installed

on this Exchange 2007 server. The Client Access
role provides mailbox server protocol access apart
from MAPI. It is similar to an Exchange 2003
Front-End server in that it allows you access to
their mailboxes using Outlook Web Access (OWA),
POP3/IMAP4, and ActiveSync.
EDG Shows whether the Edge Transport role is

installed on this Exchange 2007 server. The Edge
Transport role provides mail quarantine and SMTP
services to enhance security. It is the first hop of
incoming mail and the last hop of outgoing mail.
Note that it does not require AD access so that it
can function with limited access to the corporate
network (for added security).
HUB Shows whether the Hub Transport role is installed

on this Exchange 2007 server. The Hub Transport
role handles mail flow by routing messages to
either another Hub Transport server, an Edge
server, or a Mailbox server. This role is similar to
the bridgehead server in an Exchange 2000/2003
organization, except that it uses AD site info to
determine the mail flow.
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Transport In Panel
The Transport In panel groups components that represent current inbound
connections to this Exchange 2007 server. This information includes:
Connections Shows the total number of inbound SMTP

connections established by other SMTP hosts to
this Exchange server. The number of connections
represents the sum of all SMTP inbound
connections from all remote domains to SMTP
Receive Connectors on this Exchange 2007 server.
Connectors Shows the number of SMTP Receive connectors on

this Exchange 2007 server that can accept mail
from other SMTP servers.
Submission Queue Shows the number of items in the Submission

Queue. The submission queue holds messages
before they are consumed by the Categorizer
which determines what to do with the messages
based on information about the intended
recipients. After the submission queue, the
Categorizer then routes the message to either an
Edge Server role, another Hub server in a
different AD Site, a mailbox on an Exchange
2000/2003 server, or the Unreachable Queue.
Transport Panel
The Transport panel groups components that identify the status of the various
transport queues on this Exchange 2007 server. This information includes:
Unreachable Queue Shows the number of messages in the transport

unreachable queue on this Exchange 2007 server.
The Unreachable Queue contains any messages
that cannot be routed to their final destination.
Poison Queue Shows the number of potentially harmful

messages on this Exchange 2007 server.
Messages that contain content that might be
damaging to the Exchange Server system are by
default delivered to this Poison Queue and
suspended. If messages in this queue are deemed
not harmful, message delivery can be resumed,
and the message enters the Submission Queue.
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Mailbox Delivery Queue Represents the number of items in the Transport

Mailbox Delivery Queue on this Exchange server.
The mailbox delivery queue holds messages that
are being delivered to mailbox recipients whose
mailbox data is stored on a Mailbox server role
located in the same site as this Transport server.
The next hop for a message in this queue is the
distinguished name of the destination mailbox
store.
LDAP Search Time (ms) Shows LDAP Search Time (in milliseconds) for the
transport to send an LDAP search request to
Active Directory, and receive a response on this
Exchange 2007 server. Exchange 2007 uses
Active Directory (AD) as a repository for mailbox
and mail routing configuration data. Exchange
2007 servers issue LDAP queries against Active
Directory to retrieve message routing data.
Transport Out Panel

The Transport Out panel groups components that represent current outbound
activity from the Exchange 2007 server. This information includes:
Connections Shows the current number of outbound SMTP

connections to other SMTP hosts. The number of
connections represents the sum of all SMTP
outbound connections from SMTP Send
Connectors on this Exchange 2007 server to all
remote SMTP domains.
Connectors Shows the number of SMTP Send connectors on

this Exchange 2007 server that can service
connections to other SMTP servers.
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Remote Delivery Queue Shows the number of messages in the transport

that are queued for delivery to a remote server
using SMTP. The Exchange 2007 Hub and Edge
roles can have multiple remote delivery queues.
Each queue contains messages with recipients
that share the same remote server destination.
On a Hub role server, the destination servers are
within the same Exchange Organization as this
Exchange server, but in a different AD Site. For
the Edge role, the destination servers are external
to the Organization, and handle message delivery
for external SMTP domains.
Clients Panel
The Clients panel groups components that represent current client connections
and associated latency to this Exchange 2007 server. This information includes:
MAPI Indicates the number of MAPI user connections to

this Exchange 2007 server. The Mailbox role
provides MAPI access for Microsoft Outlook
clients, and enables these types of connections.
OWA Indicates the number of current unique OWA

users logged on to this Exchange 2007 server. The
Client Access role provides OWA to allow you to
access his or her mailbox from a web browser and
have full access to all the information in the
mailbox including task lists, calendar information,
mail items, public folders, UNC shares
(\\servername\share) and SharePoint documents.
This value is decremented when a you log off your
OWA session or the session times out.
ActiveSync Shows the number of current secure HTTP

connections (HTTPS) that are established from
Windows Mobile-based or Exchange
ActiveSync-enabled mobile devices and this
Exchange 2007 server. ActiveSync is a push
orientated protocol. Data such as user messages,
schedules, contact information and tasks are
synchronized over the HTTPS connection.
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POP3 Shows the number of POP3 connections to this

Exchange 2007 server. The Client Access role
provides POP3 access to mailbox data for clients
that rely on this protocol.
IMAP4 Shows the number of IMAP4 connections to this

provides IMAP4 access to mailbox data for clients
Latency (ms) (for MAPI) Shows the average latency for MAPI clients
connected with Outlook to this Exchange 2007
server providing the Mailbox role.
Latency (ms) (for OWA) Shows the average latency for OWA clients on the
Exchange 2007 server.
Latency (ms) (for ActiveSync) Shows the average latency for ActiveSync clients
on the Exchange 2007 server.
Latency (ms) (for POP3) Shows the average latency for POP3 clients on the
Latency (ms) (for IMAP4) Shows the average latency for IMAP4 clients on
the Exchange 2007 server.
Information Store Panel

The Information Store panel displays key operational metrics for the information
store on this Exchange server. This information includes:
Average message delivery Indicates the average time in milliseconds

time(sec) between the submission of a message to the
mailbox store and the delivery to all local
recipients (recipients on the same server) for the
last ten messages.
Clients with RPC (Remote Indicates the number of client reported Remote
Procedure Calls) latency > 2 sec Procedure Calls (RPCs) with a latency greater
than two seconds. The most commonly used RPC
protocol is MAPI, and a high RPC latency can
cause MAPI clients such as Microsoft Outlook to
hang and stop responding when users send email,
receive email, or use calendar functionality such
as creating or viewing appointments.
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Average mailbox database size Indicates the average size of the mailbox
database.
Total Logons Indicates the total number of logons to the

information store on this Exchange 2007 server.
This includes end-user client connections and
system processes that are currently logged-on to
any storage group in the local information store.
There can be multiple logons per connection for
most client applications. As a result, it is possible
to see the number of client logons exceed the
number of mailboxes on a server.
Average client RPC latency (ms) Shows the average time (in milliseconds) that it
takes the server to respond to RPC connected
clients. The average is for the past 1024 packets.
The most commonly used RPC protocol is MAPI. A
high RPC latency can cause MAPI clients such as
Microsoft Outlook to hang and stop responding
when users send email, receive email, or use any
type of calendar functionality such as creating or
viewing appointments.
Mailbox Stores Shows the percentage of disk space consumed by

the mailbox stores on this server. This also shows
how much of the server disk consumption is
attributable to mailbox store consumption versus
other data.
Public Folders Shows the percentage of public store disk space

consumption on this server. This allows you to
assess how much of the server disk consumption
is attributable to public store data versus other
data.
Transaction Logs Shows the total percentage of disk space

consumed by the transaction logs on this server.
It can be used to quickly assess how much server
disk consumption is attributable to transaction log
data versus other data on the Exchange server.
Send Queue Shows the number of messages in the send queue

of the information store. This queue holds all
outgoing messages from the information store.
Receive Queue Shows the number of messages in the receive

queue of the information store. These messages
are waiting to be processed by the information
store.
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Storage Groups Shows the number of storage groups installed on

Store Memory Shows the total physical memory of the store

process.
Mailbox Count Shows the total number of mailboxes that reside

in all mailbox stores and public folders.
Subsystem Panel
The Subsystem panel displays components that represent the health of
important subsystem features. This information includes:
Exchange Services Indicates the sum of CPU utilization for all of the
Exchange 2007 services running on this server.
System Disk Shows the percentage of disk usage for the

Windows system disk on this Exchange 2007
server.
System Memory Shows the amount of physical memory (RAM)

Windows is using. Physical memory usage can
normally remain close to the total amount of
physical memory installed on the system unless
the amount of physical memory exceeds the
amount of virtual memory that Windows is using.
Windows normally keeps some physical memory
available for immediate use.
110
Message Flows
The Exchange 2007 Diagnostic Console contains the following message flows
that show the amount of information being sent to various components in your
Exchange 2007 environment.
Msgs Submitted/sec Indicates the rate of messages being submitted per

second to this Exchange 2007 transport queues.
Msgs Received/sec Indicates the rate of messages received by SMTP

Receive connector on this Exchange 2007 server.
MAPI Msgs Submitted/sec Indicates the rate that messages are submitted to
the Information Store on the Exchange server by
MAPI clients (connected with Outlook).
OWA Msgs Received/sec Indicates the rate that bytes are received by
Exchange server from OWA clients.
ActiveSync Bytes Indicates the rate that bytes are received by

Received/sec Exchange this server from ActiveSync mobile
devices.
POP3/IMAP4 Bytes Indicates the number of bytes per second received

Received/sec from POP3 and IMAP4 clients.
Msgs Sent/sec Indicates the number of messages sent per second

to the transport.
Msgs Delivered/sec Indicates the rate of messages delivered to all

recipients with mailboxes on this Exchange 2007
server.
Bytes Received/sec Indicates the number of bytes received per second

from all RPC clients on this Exchange 2007 server
information store. RPC clients includes all internal
Exchange system components.
Bytes Sent/sec Indicates the number of bytes sent per second to all
RPC clients from this Exchange 2007 server
Exchange system component.
Bytes Read/sec Indicates the rate at which data is being read from
the disk, network, and device subsystems of the
Windows server running Exchange. The data is
primarily being read from the disk subsystem.
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Bytes Written/sec Indicates the rate at which data is being written to

primarily being written to the disk subsystem.
Msgs Queued/sec Indicates the number of messages queued for

delivery per second on this Exchange 2007 server.
Drilldowns

with components.
moving the mouse over the displays, or by clicking or right-clicking on
them.
save it to a file.
• You can view a brief description of a drilldown by hovering your mouse
over a component, such as a button, dataflow, status ball, or Toolbar
button.
112
To view a drilldown
ASSOCIATED
DRILLDOWN DESCRIPTION
CHARTS/TABS
AD/DNS Health The AD Servers drilldown • Active Directory Servers —

displays information about the shows information about the
Active Directory and Active Active Directory servers in use
Directory servers currently in by this Exchange 2007 server.
use by this Exchange 2007 Exchange 2007 stores all
server. configuration and recipient
information in the Active
Directory directory service
database. All Exchange 2007
roles use Active Directory
except the Edge role, which
does not have access to Active
Directory. The Edge role uses
Active Directory Application
Mode (ADAM) to store schema
and configuration information.
Details — shows information
about the currently selected
Active Directory. Exchange
2007 stores all configuration
and recipient information in
the Active Directory directory
service database. All
Exchange 2007 roles use
Active Directory except the
Edge role which does not have
access to Active Directory. The
Edge role uses ADAM to store
schema and configuration
information.
• DNS Servers — shows
information about the DNS
servers in use by this
Exchange 2007 server. The
Exchange 2007 server uses
the DNS server that is
configured in the IP properties
of the network adapter to
locate domain controllers and
global catalog servers, other
Exchange servers, and remote
domains. DNS lookup settings
can be specified on the Hub
Transport server, which
override the settings on the
network adapter to route
messages.
113
ASSOCIATED
CHARTS/TABS
Transport The Transport drilldown • Inbound Connections — shows

In/Transport/Transport presents connector/connection the total number of inbound
Out information about this SMTP connections established
Exchange 2007 server. by other SMTP hosts to this
Exchange server
• Outbound Connections —
shows the current number of
outbound SMTP connections
to other SMTP hosts
• Inbound Connectors — shows
the number of SMTP Receive
connectors on this Exchange
2007 server that are required
to accept mail from other
SMTP servers
• Outbound Connectors —
shows the number of SMTP
Send connectors on this
Exchange 2007 server that
are required to handle
connections to other SMTP
servers
• LDAP Search Time — shows
LDAP Search Time (in ms)
that is taken to send an LDAP
search request and receive a
response on this Exchange
2007 server
• Transport Queues — shows
the number of messages in
the transport queues on this
Exchange 2007 server
114
ASSOCIATED
CHARTS/TABS
Clients The Clients drilldown displays • MAPI — indicates the number

detailed information about of MAPI connections to this
current connections to the Exchange 2007 server. The
Exchange 2007 server being Mailbox role provides MAPI
monitored. access to Microsoft Outlook
clients.
• OWA — indicates the number
of OWA connections to this
Client Access role provides
OWA to allow a you to access
to your mailbox information
through a web browser.
• ActiveSync — shows the
number of ActiveSync
connections to this Exchange
2007 server. The Client Access
role uses ActiveSync to allow
mailbox access from mobile
devices.
• POP3 — shows the number of
POP3 connections to this
POP3 access to mailbox data
for clients that rely on this
protocol.
• IMAP4 — shows the number of
IMAP4 connections to this
IMAP4 access to mailbox data
protocol.
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ASSOCIATED
CHARTS/TABS
Information Store The Information Store • Average Message Delivery

drilldown displays Time — indicates the average
performance graphs for key time in seconds between the
information store status submission of a message to
metrics. the mailbox store and the
delivery to all local recipients
(recipients on the same
server) for the last 10
messages.
• Total Logons — indicates the
number of clients (including
system processes) currently
logged to any storage group in
the information store.
• Clients with RPC Latency > 2
sec – indicates the number of
client reported RPCs (Remote
Procedure Calls) with a
latency greater than two
seconds.
• Average Client RPC Latency —
shows the average time (in
milliseconds) that it takes the
server to respond to RPC
connected clients.
Storage Groups The Storage Groups drilldown • Storage Groups table —

displays information about the shows the status of each
storage groups on this storage group, the name of
Exchange 2007 server. each storage group, the
Exchange 2007 Standard percentage of unused disk
Edition has a maximum limit of space for each transaction
5 storage groups. Exchange logs on the server, whether
2007 Enterprise Edition has a LCR is enabled on each
maximum limit of 50 storage storage group, copy status of
groups. Each storage group any database replicas,
can have a maximum of five whether or not circular
mailbox databases, but best logging is enabled, and the
practice is to have one mailbox system path of each storage
database per storage group. group.
• Status — indicates the
average time in seconds
between the submission of a
message to the mailbox store
and the delivery to all local
recipients (recipients on the
same server) for the last ten
messages, the number of
clients (including system
processes) currently logged to
the selected Storage Group,
and the number of incoming
and outgoing messages.
• Mailbox Stores — indicates
the percentage of space taken
up by this mailbox store or
public folder on the disk on
which it resides.
116
ASSOCIATED
CHARTS/TABS
Exchange Services The Exchange Services • Exchange Services List — lists

drilldown displays a list that the Exchange services that
represents the status of the are running on this Exchange
Exchange 2007 services, and a 2007 server. Both required
graph that shows the CPU and and optional services for the
memory usage of a selected roles installed on this
Exchange 2007 service. Exchange server are listed,
along with their service
status.
• Service Details — shows the
CPU and memory usage of the
currently selected Exchange
2007 service.
Subsystem The Subsystem drilldown • CPU Usage — indicates

displays components that the processor CPU usage on
represent the health of this Exchange 2007 server.
important subsystem features. • System Memory — shows the
amount of physical memory
(RAM) Windows is using.
• System Disk — shows the
amount of used and free
space on the Windows system
disk on this Exchange 2007
server.
• Ping Time — shows the ping
time (in milliseconds) from
the client (Spotlight on
Exchange) to the Exchange
2007 server.
Processes The Processes drilldown • Process Name — indicates the

displays a list of all the image name of the application
processes currently running on itself.
this Exchange 2007 server. • CPU Usage — indicates the
percentage of CPU time that
the program is currently
consuming. This is an
instantaneous result.
• Physical Memory — indicates
the current size of the working
set of the process.
• Virtual Memory — indicates
current memory allocated to
this process that cannot be
shared with other processes.
Metrics
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Understanding the Exchange 2010

Diagnostic Console
The Exchange 2010 Diagnostic Console contains the following:
• Panels
• Message Flows
• Drilldowns
• Metrics
Panels
The Exchange 2010 Diagnostic Console contains the following panels:
• AD/DNS Panel
• Server Role Status Panel
• Transport In Panel
• Transport Panel
• Transport Out Panel
• Clients Panel
• Information Store Panel
• Subsystem Panel
AD/DNS Panel
The components of the Directory Services panel indicate how Exchange 2010
interacts with directory services. This information includes:
AD Shows the status of the Active Directory (AD)

servers used by this Exchange 2010 server
DNS Shows the status about the Domain Name System

(DNS) servers in use by this Exchange 2010
server
118
Server Role Status Panel

This panel shows the Exchange 2010 roles that are installed. This information
includes:
MBX Shows whether the Mailbox role is installed on

this Exchange 2010 server. The Mailbox role is
responsible for hosting mailbox and public folder
data. It also provides MAPI access for Outlook
clients.
UM Shows whether the Unified Messaging role is

installed on this Exchange 2010 server. The
Unified Messaging role enables you to access their
mailbox, address book, and calendar using
telephone and voice.
Note: The IP-PBX or VoIP gateway must be

installed to use the functionality of the Unified
Messaging role.
CAS Shows whether the Client Access role is installed

on this Exchange 2010 server. The Client Access
role provides mailbox server protocol access apart
from MAPI. It is similar to an Exchange 2003
Front-End server in that it allows you access to
their mailboxes using Outlook Web Access (OWA),
POP3/IMAP4, and ActiveSync.
EDG Shows whether the Edge Transport role is

installed on this Exchange 2010 server. The Edge
Transport role provides mail quarantine and SMTP
services to enhance security. It is the first hop of
incoming mail and the last hop of outgoing mail.
Note that it does not require AD access so that it
can function with limited access to the corporate
network (for added security).
HUB Shows whether the Hub Transport role is installed

on this Exchange 2007 server. The Hub Transport
role handles mail flow by routing messages to
either another Hub Transport server, an Edge
server, or a Mailbox server. This role is similar to
the bridgehead server in an Exchange 2000/2003
organization, except that it uses AD site info to
determine the mail flow.
119
Transport In Panel
The Transport In panel groups components that represent current inbound
connections to this Exchange 2010 server. This information includes:
Connections Shows the total number of inbound SMTP

connections established by other SMTP hosts to
this Exchange server. The number of connections
represents the sum of all SMTP inbound
connections from all remote domains to SMTP
Receive Connectors on this Exchange 2010 server.
Connectors Shows the number of SMTP Receive connectors on

this Exchange 2010 server that can accept mail
from other SMTP servers.
Submission Queue Shows the number of items in the Submission

Queue. The submission queue holds messages
before they are consumed by the Categorizer
which determines what to do with the messages
based on information about the intended
recipients. After the submission queue, the
Categorizer then routes the message to either an
Edge Server role, another Hub server in a
different AD Site, a mailbox on an Exchange
2000/2003 server, or the Unreachable Queue.
Transport Panel
The Transport panel groups components that identify the status of the various
transport queues on this Exchange 2010 server. This information includes:
Unreachable Queue Shows the number of messages in the transport

unreachable queue on this Exchange 2010 server.
The Unreachable Queue contains any messages
that cannot be routed to their final destination.
Poison Queue Shows the number of potentially harmful

messages on this Exchange 2010 server.
Messages that contain content that might be
damaging to the Exchange Server system are by
default delivered to this Poison Queue and
suspended. If messages in this queue are deemed
not harmful, message delivery can be resumed,
and the message enters the Submission Queue.
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Mailbox Delivery Queue Represents the number of items in the Transport

Mailbox Delivery Queue on this Exchange server.
The mailbox delivery queue holds messages that
are being delivered to mailbox recipients whose
mailbox data is stored on a Mailbox server role
located in the same site as this Transport server.
The next hop for a message in this queue is the
distinguished name of the destination mailbox
store.
LDAP Search Time (ms) Shows LDAP Search Time (in milliseconds) for the
transport to send an LDAP search request to
Active Directory, and receive a response on this
Exchange 2010 server. Exchange 2010 uses
Active Directory (AD) as a repository for mailbox
and mail routing configuration data. Exchange
2010 servers issue LDAP queries against Active
Directory to retrieve message routing data.
Transport Out Panel

The Transport Out panel groups components that represent current outbound
activity from the Exchange 2010 server. This information includes:
Connections Shows the current number of outbound SMTP

connections to other SMTP hosts. The number of
connections represents the sum of all SMTP
outbound connections from SMTP Send
Connectors on this Exchange 2010 server to all
remote SMTP domains.
Connectors Shows the number of SMTP Send connectors on

this Exchange 2010 server that can service
connections to other SMTP servers.
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Remote Delivery Queue Shows the number of messages in the transport

that are queued for delivery to a remote server
using SMTP. The Exchange 2010 Hub and Edge
roles can have multiple remote delivery queues.
Each queue contains messages with recipients
that share the same remote server destination.
On a Hub role server, the destination servers are
within the same Exchange Organization as this
Exchange server, but in a different AD Site. For
the Edge role, the destination servers are external
to the Organization, and handle message delivery
for external SMTP domains.
Clients Panel
The Clients panel groups components that represent current client connections
and associated latency to this Exchange 2010 server. This information includes:
MAPI Indicates the number of MAPI user connections to

this Exchange 2010 server. The Mailbox role
provides MAPI access for Microsoft Outlook
clients, and enables these types of connections.
OWA Indicates the number of current unique OWA

users logged on to this Exchange 2010 server. The
Client Access role provides OWA to allow you to
access his or her mailbox from a web browser and
have full access to all the information in the
mailbox including task lists, calendar information,
mail items, public folders, UNC shares
(\\servername\share) and SharePoint documents.
This value is decremented when a you log off your
OWA session or the session times out.
ActiveSync Shows the number of current secure HTTP

connections (HTTPS) that are established from
Windows Mobile-based or Exchange
ActiveSync-enabled mobile devices and this
Exchange 2010 server. ActiveSync is a push
orientated protocol. Data such as user messages,
schedules, contact information and tasks are
synchronized over the HTTPS connection.
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POP3 Shows the number of POP3 connections to this

provides POP3 access to mailbox data for clients
IMAP4 Shows the number of IMAP4 connections to this

provides IMAP4 access to mailbox data for clients
Latency (ms) (for MAPI) Shows the average latency for MAPI clients
connected with Outlook to this Exchange 2010
server providing the Mailbox role.
Latency (ms) (for OWA) Shows the average latency for OWA clients on the
Latency (ms) (for ActiveSync) Shows the average latency for ActiveSync clients
on the Exchange 2010 server.
Latency (ms) (for POP3) Shows the average latency for POP3 clients on the
Latency (ms) (for IMAP4) Shows the average latency for IMAP4 clients on
Information Store Panel

The Information Store panel displays key operational metrics for the information
store on this Exchange 2010 server. This information includes:
Average message delivery Indicates the average time in milliseconds

time(sec) between the submission of a message to the
mailbox store and the delivery to all local
recipients (recipients on the same server) for the
last ten messages.
Clients with RPC (Remote Indicates the number of client reported Remote
Procedure Calls) latency > 2 sec Procedure Calls (RPCs) with a latency greater
than two seconds. The most commonly used RPC
protocol is MAPI, and a high RPC latency can
cause MAPI clients such as Microsoft Outlook to
hang and stop responding when users send email,
receive email, or use calendar functionality such
as creating or viewing appointments.
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Average mailbox database size Indicates the average size of the mailbox
database.
Total Logons Indicates the total number of logons to the

information store on this Exchange 2010 server.
This includes end-user client connections and
system processes that are currently logged-on to
any storage group in the local information store.
There can be multiple logons per connection for
most client applications. As a result, it is possible
to see the number of client logons exceed the
number of mailboxes on a server.
Average client RPC latency (ms) Shows the average time (in milliseconds) that it
takes the server to respond to RPC connected
clients. The average is for the past 1024 packets.
The most commonly used RPC protocol is MAPI. A
high RPC latency can cause MAPI clients such as
Microsoft Outlook to hang and stop responding
when users send email, receive email, or use any
type of calendar functionality such as creating or
viewing appointments.
Mailbox Stores Shows the percentage of disk space consumed by

the mailbox stores on this server. This also shows
how much of the server disk consumption is
attributable to mailbox store consumption versus
other data.
Public Folders Shows the percentage of public store disk space

consumption on this server. This allows you to
assess how much of the server disk consumption
is attributable to public store data versus other
data.
Transaction Logs Shows the total percentage of disk space

consumed by the transaction logs on this server.
It can be used to quickly assess how much server
disk consumption is attributable to transaction log
data versus other data on the Exchange server.
Send Queue Shows the number of messages in the send queue

of the information store. This queue holds all
outgoing messages from the information store.
Receive Queue Shows the number of messages in the receive

queue of the information store. These messages
are waiting to be processed by the information
store.
124
DAG Name Shows the Database Accessibility Group (DAG)

name. DAG allows you to replicate your database
where your mail is stored across any number of
servers.
Store Memory Shows the total physical memory of the store

process.
Mailbox Count Shows the total number of mailboxes that reside

in all mailbox stores and public folders.
Subsystem Panel
The Subsystem panel displays components that represent the health of
important subsystem features. This information includes:
Exchange Services Indicates the sum of CPU utilization for all of the
Exchange 2010 services running on this server.
System Disk Shows the percentage of disk usage for the

Windows system disk on this Exchange 2010
server.
CPU Usage Shows the amount of CPU used on this Exchange

2010 server.
System Memory Shows the amount of physical memory (RAM)

Windows is using. Physical memory usage can
normally remain close to the total amount of
physical memory installed on the system unless
the amount of physical memory exceeds the
amount of virtual memory that Windows is using.
Windows normally keeps some physical memory
available for immediate use.
Ping Time Indicates the amount of time it takes the

computer running the Diagnostic Console to ping
the target server.
Top CPU Consumer Identifies the process that is consuming the most
CPU on this Exchange 2010 server.
Top Memory Consumer Identifies the process that is consuming the most
memory on this Exchange 2010 server.
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Message Flows
The Exchange 2010 Diagnostic Console contains the following message flows
that show the amount of information being sent to various components in your
Exchange 2010 environment.
Msgs Submitted/sec Indicates the rate of messages being submitted per

second to this Exchange 2010 transport queues.
Msgs Received/sec Indicates the rate of messages received by SMTP

Receive connector on this Exchange 2010 server.
MAPI Msgs Submitted/sec Indicates the rate that messages are submitted to
the Information Store on the Exchange server by
MAPI clients (connected with Outlook).
OWA Msgs Received/sec Indicates the rate that bytes are received by
Exchange server from OWA clients.
ActiveSync Bytes Indicates the rate that bytes are received by

Received/sec Exchange this server from ActiveSync mobile
devices.
POP3/IMAP4 Bytes Indicates the number of bytes per second received

Received/sec from POP3 and IMAP4 clients.
Msgs Sent/sec Indicates the number of messages sent per second

to the transport.
Msgs Delivered/sec Indicates the rate of messages delivered to all

recipients with mailboxes on this Exchange 2010
server.
Bytes Received/sec Indicates the number of bytes received per second

from all RPC clients on this Exchange 2010 server
Exchange system components.
Bytes Sent/sec Indicates the number of bytes sent per second to all
RPC clients from this Exchange 2010 server
Exchange system component.
Bytes Read/sec Indicates the rate at which data is being read from
primarily being read from the disk subsystem.
126
Bytes Written/sec Indicates the rate at which data is being written to

primarily being written to the disk subsystem.
Msgs Queued/sec Indicates the number of messages queued for

delivery per second on this Exchange 2010 server.
127
Drilldowns

with components.
them.
save it to a file.
button.
128
To view a drilldown
ASSOCIATED
CHARTS/TABS
AD/DNS Health The AD Servers drilldown • Active Directory Servers —

displays information about the shows information about the
Active Directory and Active Active Directory servers in use
Directory servers currently in by this Exchange 2010 server.
use by this Exchange 2010 Exchange 2010 stores all
server. configuration and recipient
information in the Active
Directory directory service
database. All Exchange 2010
roles use Active Directory
except the Edge role, which
does not have access to Active
Directory. The Edge role uses
Active Directory Application
Mode (ADAM) to store schema
and configuration information.
Details — shows information
about the currently selected
Active Directory. Exchange
2010 stores all configuration
and recipient information in
the Active Directory directory
service database. All
Exchange 2010 roles use
Active Directory except the
Edge role which does not have
access to Active Directory. The
Edge role uses ADAM to store
schema and configuration
information.
• DNS Servers — shows
information about the DNS
servers in use by this
Exchange 2010 server uses
the DNS server that is
configured in the IP properties
of the network adapter to
locate domain controllers and
global catalog servers, other
Exchange servers, and remote
domains. DNS lookup settings
can be specified on the Hub
Transport server, which
override the settings on the
network adapter to route
messages.
129
ASSOCIATED
CHARTS/TABS
Transport The Transport drilldown • Inbound Connections — shows

In/Transport/Transport presents connector/connection the total number of inbound
Out information about this SMTP connections established
Exchange 2010 server. by other SMTP hosts to this
Exchange server
• Outbound Connections —
shows the current number of
outbound SMTP connections
to other SMTP hosts
• Inbound Connectors — shows
the number of SMTP Receive
connectors on this Exchange
2010 server that are required
to accept mail from other
SMTP servers
• Outbound Connectors —
shows the number of SMTP
Send connectors on this
Exchange 2010 server that
are required to handle
connections to other SMTP
servers
• LDAP Search Time — shows
LDAP Search Time (in ms)
that is taken to send an LDAP
search request and receive a
response on this Exchange
2010 server
• Transport Queues — shows
the number of messages in
the transport queues on this
Exchange 2010 server
130
ASSOCIATED
CHARTS/TABS
Clients The Clients drilldown displays • MAPI — indicates the number

detailed information about of MAPI connections to this
current connections to the Exchange 2010 server. The
Exchange 2010 server being Mailbox role provides MAPI
monitored. access to Microsoft Outlook
clients.
• OWA — indicates the number
of OWA connections to this
OWA to allow a you to access
to your mailbox information
through a web browser.
• ActiveSync — shows the
number of ActiveSync
connections to this Exchange
2010 server. The Client Access
role uses ActiveSync to allow
mailbox access from mobile
devices.
• POP3 — shows the number of
POP3 connections to this
POP3 access to mailbox data
protocol.
• IMAP4 — shows the number of
IMAP4 connections to this
IMAP4 access to mailbox data
protocol.
131
ASSOCIATED
CHARTS/TABS
Information Store The Information Store • Average Message Delivery

drilldown displays Time — indicates the average
performance graphs for key time in seconds between the
information store status submission of a message to
metrics. the mailbox store and the
delivery to all local recipients
(recipients on the same
server) for the last 10
messages.
• Total Logons — indicates the
number of clients (including
system processes) currently
logged to any storage group in
the information store.
• Clients with RPC Latency > 2
sec – indicates the number of
client reported RPCs (Remote
Procedure Calls) with a
latency greater than two
seconds.
• Average Client RPC Latency —
shows the average time (in
milliseconds) that it takes the
server to respond to RPC
connected clients.
132
ASSOCIATED
CHARTS/TABS
Exchange Mailbox The Exchange Mailbox • Transaction Log Free Space —

Databases Databases drilldown lists shows the amount of free
mailbox database information space on the transaction log
about the Exchange 2010 disk with the least amount of
servers. free space on the server.
There should be enough free
disk space to accommodate
foreseeable future growth in
the transaction logs. If circular
logging is turned off on the
transaction logs, there should
be enough free space to
accommodate at least 25% of
the current transaction log
size.
• Database Free Space — shows
the amount of free space on
the store disk with the least
amount of free space on the
server. There should be
enough free disk space to
accommodate foreseeable
future growth in the mailbox
store(s) and to defragment
any store on this server.
• Database Mount Status —
shows the mount status of the
mailbox stores on the server.
Mailboxes contained in
unmounted mailbox stores
cannot receive incoming
messages.
• Exchange Mailbox Database
List — shows information such
as status, Database Name,
Logons Currently Hosted, and
Database Path for Exchange
2010 servers.
Exchange Services The Exchange Services • Exchange Services List — lists

drilldown displays a list that the Exchange services that
represents the status of the are running on this Exchange
Exchange 2010 services, and a 2010 server. Both required
graph that shows the CPU and and optional services for the
memory usage of a selected roles installed on this
Exchange 2010 service. Exchange server are listed,
along with their service
status.
• Service Details — shows the
CPU and memory usage of the
currently selected Exchange
2010 service.
133
ASSOCIATED
CHARTS/TABS
Subsystem The Subsystem drilldown • CPU Usage — indicates

displays components that the processor CPU usage on
represent the health of this Exchange 2010 server.
important subsystem features. • System Memory — shows the
amount of physical memory
(RAM) Windows is using.
• System Disk — shows the
amount of used and free
space on the Windows system
disk on this Exchange 2010
server.
• Ping Time — shows the ping
time (in milliseconds) from
the client (Spotlight on
Exchange) to the Exchange
2010 server.
Processes The Processes drilldown • Process Name — indicates the

displays a list of all the image name of the application
processes currently running on itself.
this Exchange 2010 server. • CPU Usage — indicates the
percentage of CPU time that
the program is currently
consuming. This is an
instantaneous result.
• Physical Memory — indicates
the current size of the working
set of the process.
• Virtual Memory — indicates
current memory allocated to
this process that cannot be
shared with other processes.
Metrics
Understanding the OCS Diagnostic Console

The OCS Diagnostic Console contain the following:
• Panels
• Message Flows
• Drilldowns
• Metrics
134
Panels
The Diagnostic Console contains the following panels:
• Server Information Panel

• Clients/Network Panel
• Server Load Panel
• Server Roles Panel
• OS/Subsystem Panel
Server Information Panel

The Server Information panel, located below the toolbar, displays information
about the OCS 2007 or OCS 2007 R2 environment you are currently viewing.
This information includes:.
OCS Version Indicates the OCS version to which you are connected -
either OCS 2007 or OCS 2007 R2.
Server FQDN Indicates the Fully Qualified Domain Name of the server
being monitored.
Operating System Indicates the operating system running on the server

being monitored.
OCS Pool Indicates the name of the pool to which the server being
monitored belongs.
Back-End Database Indicates the server (and possible instance) hosting the
Back-End database for the pool.
Server Certificate (CRT) Validates the identification of the remote server.

Status Ball
AS Status Ball Indicates if the Application Sharing (AS) server is present

and registered in the environment. Use the drilldown to
monitor the performance and requests of the AS Server.
Note: The AS Status Ball is active only if you are

connected to an OCS 2007 R2 server. If you are
connected to an OCS 2007 server, the AS Status Ball is
greyed out.
QMS Status Ball Indicates that there is a Quality of Monitoring Experience

(QMS) server configured in the environment. Use the
drilldown to see what server(s) is (are) hosting the role.
135
CDR Status Ball Indicates there is a Call Details Report (CDR) Server Role
configured in the environment. Use the drilldown to see
what server(s) is (are) hosting the role.
CWA Status Ball Indicates there is a Communicator Web Access (CWA)

Server Role configured in the environment. Use the
drilldown to see what server(s) is (are) hosting the role.
Clients/Network Panel
The Clients/Network panel displays information about the connections and
messages waiting to be sent from your OCS 2007 or OCS 2007 R2 environment.
This panel includes:
Secure Connections Indicates the number of active secure connections

(clients) that have been made to this server. Connections
are secured using Transport Layer Security (TLS).
Registered Endpoints Indicates the number of connected endpoints registered.
AD Search Latency (ms) Indicates the average latency related to queries (in ms)
sent to the Active Directory.
Outstanding RPC Calls Indicates the number of RPC calls waiting to be sent.
Network Output Queue Indicates the number of network packets waiting to be

sent.
Authentication Queue Indicates the number of authentication requests waiting

to be handled.
Theoretical Bandwidth Indicates the level of network traffic graphed against a

"theoretical" maximum bandwidth. The maximum
bandwidth is calculated by totaling the capacity of all
network devices reported by the operating system. If you
are running on an Ethernet network, the actual maximum
is approximately 50% of the theoretical bandwidth
because of the methods involved in sending data. Having
the actual bandwidth equal the theoretical bandwidth is
only possible using full duplex Ethernet. Token passing
network topologies, such as Token ring and FDDI, enable
a theoretical maximum bandwidth much closer to the
actual bandwidth.
Ping Time Indicates the amount of time it takes the computer

running the Diagnostic Console to ping the target server.
136
Server Load Panel

The Server Load panel displays information flow controlled connections, SIP and
C3P messages, and database. This panel includes:
Flow Controlled Indicates the number of connections currently operating

Connections in a flow-controlled manner. When a connection is
flow-controlled, it can only have one outstanding
transaction.
Average Holding Time(s) Indicates the average time an incoming message waits
before being processed.
SIP Messages Indicates the total number of SIP Messages currently

Outstanding being processed by the server.
Message Processing Indicates the average amount of time to process

Time(s) incoming messages.
Conf. Allocation Latency Indicates the average time to allocate a new conference.
(ms)
Outstanding C3P Indicates the number of outstanding C3P transactions

Transactions waiting to be processed.
Database Queue Latency Indicates the average amount of time a database request
(ms) waits in the processing queue for the database to
become available.
Database Sproc Latency Indicates the average amount of time to execute a stored
(ms) procedure (Sproc) on the Back-End database.
Server Roles Panel

The Server Roles panel displays information about the amount of CPU being used
by your Front-End server and conferencing servers. This panel includes:
Front-End (RTCSrv) Indicates the amount of CPU usage from the OCS
Front-End service.
Front-End (RTCHost) Indicates the amount of CPU usage from the OCS
Front-End host process.
IM Conferencing Indicates the amount of CPU usage from the OCS IM

Conferencing server. It also indicates the number of
Allocated Conferences.
137
PSTN Conferencing Indicates the amount of CPU usage from the OCS PSTN
Web Conferencing Indicates the amount of CPU usage from the OCS Web
A/V Conferencing Indicates the amount of CPU usage from the OCS A/V
OS/Subsystem Panel
The OS/Subsystem panel displays information about the amount of CPU being
used by all processes. It also indicates the amount of System Memory and
System Disk being used, and reports on any errors. This panel includes:
CPU Usage Indicates the amount of CPU used by all processes.
Top CPU Consumer Indicates the top CPU consumer.
Top CPU Memory Indicates the top user of CPU memory.
System Memory Indicates the amount of system memory used by all

processes.
Processor Queue Indicates the number of threads waiting to execute.
System Disk Indicates the amount of system disk space being used.
Event Log Errors Indicates the number of OCS-related errors in the Event
Log.
Last AB Update Indicates the date stamp of the most recent file in the
Address Book share location.
138
Message Flows
The Diagnostic Console contains the following message flows that show the
amount of information being sent to various components in your OCS 2007 or
OCS 2007 R2 environment.
Unavailable/Sec Indicates the amount of errors per second
SIP In/Sec Indicates the amount of incoming SIP

messages/second
SIP Out/Sec Indicates the amount of outgoing SIP

messages/second
Authentications/Sec Indicates the number of authentications created per

second
Authentication Errors/Sec Indicates the number of authentication errors per

second
Com Failures/Sec Indicates the number of communication failures per

second
Req Drop/Sec Indicates the number of requests dropped per

second
Resp Drop/Sec Indicates the number of responses dropped per

second
C3P Rec/Sec Indicates the number of C3P messages received per

second
C3P Sent/Sec Indicates the number of C3P messages sent per

second
Archiving/Sec Indicates the number of messages sent to the MSMQ

per second
User Replication Updates/Sec Indicates the number of user replicator updates

occurring per second
Drilldowns
of displays – tables and charts. Spotlight drilldowns have the following features:

with components.
139

them.
save it to a file.
button.
To view a drilldown
• Right-click a component in a panel and select Show Details.
Clients/ The Clients/Network • Network — indicates the number of

Network drilldown displays packets waiting to be sent through the
detailed information network.
about each
• TCP/IP — indicates the TCP segments,
component in your
UDP datagrams, IP Fragments, and IP
Clients/Network Datagrams that are transferred.
Panel and the
Authentications/Sec • NBT — indicates the computers that
and Authentication have an active connection to the
Errors/Sec message system being diagnosed.
flows. • Authentication — indicates how many
Authentications/sec and Authentication
Errors/sec are occurring.
• AD Search Latency — indicates the
average amount of time to perform an
LDAP search against the first Global
Catalog found in the domain.
• Outstanding RPC Calls — indicates the
number of RPC calls waiting to be sent
between Front-End servers.
• Connected Endpoints — allows you to
enter a search filter to limit the number
of endpoints returned.
140
Server Load The Server Load • Flow Controlled — indicates the

drilldown displays number of flow controlled connections
detailed information per connections source, average
about each holding time of connections, how many
component in your connections have been dropped, and
Server Load Panel average delay of connections.
and the following
• SIP — indicates the number of
message flows:
incoming and outgoing SIP messages,
Unavailable/Sec, SIP messages outstanding, dropped, or
In/Sec, SIP Out/Sec,
held, and memory usage of the SIP
Com Failures/Sec,
Proxy.
Req Dropped/Sec,
and Resp • C3P — indicates the average time to
Dropped/Sec. allocate a new conference and the
number of C3P transactions being
processed.
• Database — indicates the average
amount of time a database request or
database stored procedure waits
before it is sent to the database.
Server Roles The Server Roles • Roles — indicates the amount of CPU
drilldown displays usage per Front-End server, and
detailed information number of allocated conferences by
about each type.
component in your
• IM Conferences — indicates the
Server Roles Panel
number of connected users, the
and the C3P Rec/Sec number of incoming and outgoing
and C3P Sent/Sec
messages, and overall health per IM
message flows.
conference.
• Telephony (PSTN) Conferences —
handles the C3P messages that flow
between Focus and the ACP.
• Web Conferences — indicates the
number of participants, number of
slides, and number of errors in the Web
Conference.
• A/V Conferences — indicates the
number of users, number of
audio/video messages being sent and
received, the average time it takes to
process Audio packets, and the number
of buffers sent to users.
141
OS/ The OS/Subsystem • CPU — indicates the CPU usage by all

Subsystem drilldown displays processes.
detailed information • Memory — indicates the amount of
about each
memory used by all users.
component in your
OS/Subsystem Panel • Top CPU/Memory Consumers —
and the indicates the top consumers of CPU
Archiving/Sec and and memory.
User Replicator • Logical Disk – indicates the number of
Updates/Sec read and write requests, disk queue,
message flows. and transfer time.
• User Replicator/Address Book —
indicates the user replicator updates
and the contents of the Address Book
file share.
• Archiving — indicates various
characteristics of the Archiving server
such as CPU and memory usage,
database queue latencies, database
queue depth, and MSMQ messages.
Metrics
142
7
Reporting Using Web
Reports
• Understanding Web Reports
• Types of Reports
Understanding Web Reports

Web reports are a collection of reports that are accessible from the following
URL: http://<servername>/SpotlightonMessaging.
The reports provide administrators and CIOs with a tool to report on the usage
and trends of users. These reports help them make informed decisions about the
various methods of collaboration taking place in the environment.
You can perform the following using Web reports:
• Use subscriptions to generate specific reports on a regular schedule.

You can set up email notifications that either link to the reports or
include attachments that contain actual report data.
• Create custom reports using the Web Report Wizard. You can build
your own reports based on existing data sources. You can select
fields, filters, format, grouping, and sorting options. Custom reports
can be edited, depending on your security permissions within the Web
reports, and saved for future use.
• Browse reports using the Reports Console, Toolbar Buttons, File Menu
Commands, Treeview, Listview, Report Parts, Report Information,
and Report and Quick Filters.
• Use Tooltips for moving your pointing device over column headings or
over items in graphs to reveal detailed information.
Other tasks you can perform include:
• Group, insert, append, remove, and sort fields on reports. Quick

Filters allow you to change relevant report parameters quickly and
easily to better focus your report.
• Display report data in bar graphs, line graphs, and pie charts.
• Export reports in Microsoft Excel, text (as comma-separated values or
tab-separated values), XML, Word file, HTML, or MHTML
For more information on configuring Web Reports, see the Web Reports
Online Help.
144
Reporting Using Web Reports
Types of Reports
The Web Reports hosts two types of reports: Custom Reports and Preconfigured
Reports.
To get data for a Web Report, you must first create a test. The test you run
depends on the Web Report you want generated. For example, if you want to
generate the CPU Utilization report or the BlackBerry Any Counter report,
you must first run the BlackBerry Server Health test.
Custom Reports
You can create custom reports using the Web Report Wizard. The Web Report
Wizard allows you to build your own reports based on existing data sources. You
can select fields, filters, format, grouping, and sorting options. Custom reports
can be edited, depending on your security clearance within Quest Web Reports.
For more information about the Web Report Wizard, see the Web Reports Online
Help.
You cannot create a chart from a custom report. You can create a chart from
the Any Counter report.
Preconfigured Reports
Preconfigured Reports are specific to the application, and are delivered with the
Quest Software product purchased.
The Spotlight on Messaging Diagnostic Pack for BlackBerry contains the

following Web Reports:
WEB REPORT DESCRIPTION
BlackBerry Any Counter Allows you to report on any numeric counter

available for the selected server.
This report can be generated from data from the

BlackBerry Server Health test only.
BlackBerry CPU Utilization Displays the BlackBerry servers in your Exchange

organization and their respective CPU utilization.
BlackBerry Message Delivery Displays message delivery information between

Exchange and BlackBerry devices.
145
BlackBerry Physical Memory Displays the BlackBerry servers in your Exchange

Utilization organization and their respective physical memory
utilizations.
BlackBerry SRP Status Displays connection status information between

BlackBerry servers and SRP servers.
BlackBerry System Disk Displays the BlackBerry servers in your BlackBerry

Utilization organization and their respective system disk
utilizations.
The Spotlight on Messaging Diagnostic Pack for Exchange contains the following
Web Reports:
Exchange Any Counter Allows you to report on any numeric counter

available for the selected server.
This report can be generated from data from the

Exchange Server Health test only.
Exchange CPU Utilization Displays the servers in your Exchange

organization and their respective CPU utilization.
Exchange External Message Displays message delivery information between

Delivery Exchange and external email addresses.
Exchange Internal Message Displays message delivery information between

Delivery Exchange servers.
Exchange Physical Memory Displays the servers in your Exchange

Utilization organization and their respective physical memory
utilizations.
Exchange Queues Displays the servers in your Exchange

organization and their respective queues.
Exchange Storage Group Disk Displays the storage groups in your Exchange
Utilization organization and their respective disk utilizations.
Exchange System Disk Displays the servers in your Exchange

Utilization organization and their respective system disk
utilizations.
146
Reporting Using Web Reports
The Spotlight on Messaging Diagnostic Pack for OCS contains the following Web
Reports:
Server at a Glance Provides a summary of the specified Office

Communications Server configuration and the activity
occurring on that server.
CPU Utilization Displays the servers in your OCS organization and their
respective CPU utilization.
Critical Process Time Displays the servers in your OCS environment and their
respective critical process times.
Critical Process Working Displays the servers in your OCS environment and their
Set critical process working sets.
Physical Memory Utilization Displays the servers in your OCS organization and their
respective physical memory utilizations.
System Disk Utilization Displays the servers in your OCS environment and their
respective system disk utilizations.
Active Connections Displays the servers in your OCS environment and their
respective Active Connections.
TLS Active Connections Displays the servers in your OCS environment and their
respective TLS Active Connections.
Database Latency Displays the amount of time a request, such as a

stored procedure, spends in the database queue before
it is executed.
Database Physical Disk Displays the servers in your OCS organization and their
Usage physical disk usage.
Audio/Video Conferencing Shows how many Audio Video conferences are running
Load on the servers, and how many users are connected to
those conferences.
IM Conferencing Load Shows how many IM conferences are running on the

servers, and how many users are connected to those
conferences.
Telephony Conferencing Shows how many Telephony conferences are running

Load on the servers, and how many users are connected to
those conferences.
Web Conferencing Load Shows how many Web conferences are running on the
servers, and how many users are connected to those
conferences.
147
OCS Any Counter Allows you to report on any numeric counter available
for the selected server.
You can specify counter names available in the server on which you want to
report.
To report on a specific counter

1. Select File | New Custom Report, and click Next.
2. Select OCS Any Counter Daily or OCS Any Counter Hourly, and click
Next.
3. Move Counter Value and/or Counter Name to Selected Fields, and
click Next.
4. As filter criteria, select Counter Name and/or Counter Value, then
select a parameter, then select a counter name or value. Click Next.
5. If necessary, click Add New Filters to define additional filters. When
done, click Next.
6. Select how you would like to group the new reports, and click Next.
7. Select how you would like to sort the report, and click Next.
8. Configure how you would like to format your report, and click Next.
9. Add a description if desired, and click Next.
10.Click Finish.
148
A
Appendix A Counters
with Non-Zero Alarm
Values
Some counters are preconfigured to skip alarms the first, second, or third time
it occurs before sending you a notification message.
BlackBerry Configuration Server
COUNTER PRECONFIGURED VALUE
Physical Disk\Current Disk Queue Length 1
Processor\Processor Time 1
BlackBerry Enterprise Server
Memory\Available MBytes 1
Network Interface\Output Queue Length 1
Network Interface\Bytes Total 1
Exchange 2000 Server Back-End
MSExchangeISMailbox\Send Queue Size 1
MSExchangeISMailbox\Receive Queue Size 1
MSExchangeISPublic\Send Queue Size 1
MSExchangeISPublic\Receive Queue Size 1
MSExchangeIS\RPC Operations/sec 1
Exchange 2000 Server
Memory\Pages/sec 1
152
Appendix A Counters with Non-Zero Alarm Values
Exchange 2003 Server Back-End
MSExchangeISMailbox\Send Queue Size 1
MSExchangeISPublic\Send Queue Size 1
MSExchangeIS\RPC Average Latency 1
MSExchangeIS\RPC Operations/sec 1
SMTP Server\Local Queue Length 2
SMTP Server\Remote Queue Length 2
Physical Disk\Avg.Disc sec\Read 1
Physical Disk\Avg.Disc sec\Write 1
Physical Disk\Current Disk Queue 2

Length(_Total)
Memory\Pages/sec 1
Memory\Pool Paged Bytes 2
Memory\Pool Nonpaged Bytes 2
MSExchangeDSAccess Processes\LDAP Read 1

Time
MSExchangeDSAccess Processes\LDAP Search 1

Time
153
Exchange 2007 Server Client Access
MSExchangeOWA\Average Response Time 3
Exchange 2007 Server Edge Transport
MSExchangeTransportQueues\Active Mailbox 1
Delivery Queue Length
MSExchangeTransportQueues\Active 1
Non-SMTP Delivery Queue Length
MSExchangeTransportQueues\Aggregate 1
Delivery Queue Length (All Queues)
MSExchangeTransportQueues\Largest 1
MSExchangeTransportQueues\Submission 1
Queue Length
Exchange 2007 Server Hub
Non-SMTP Delivery Queue Length
Delivery Queue Length (All Queues)
Queue Length
154
PhysicalDisk\Avg. Disc sec/Read 1
PhysicalDisk\Avg. Disc sec/Write 1
PhysicalDisk\Current Disk Queue Length (<All 1

instances except _Total>)
Memory\Pool Pages Bytes 1
Memory\Pool Non-Paged Bytes 1
Network Interface\Bytes Total/sec 1
Exchange 2007 Server Mailbox
MSExchangeISClient\RPC Average Latency 1

(<All instances>)
MSExchangeISMailbox\Messages Queued for 1

Submission (_Total)

(_Total)
MSExchangeISPublic\Messages Queued for 1

Submission (_Total)

(_Total)
MSExchangeIS\RPC Average Latency 1
Exchange 2010 Server Client Access
MSExchangeOWA\Average Response Time 3
155
Exchange 2010 Server Edge Transport
Delivery Queue Length (<All instances>)
Non-SMTP Delivery Queue Length (<All
instances>)
Delivery Queue Length (All Queues) (<All
instances>)
Queue Length (<All instances>)
Exchange 2010 Server Hub
Non-SMTP Delivery Queue Length (<All
instances>)
Delivery Queue Length (All Queues) (<All
instances>)
Queue Length (<All instances>)
PhysicalDisk\Avg. Disc sec/Read (<All 1

156
PhysicalDisk\Avg. Disc sec/Write (<All 1

PhysicalDisk\Current Disk Queue Length (<All 1

Memory\Pool Non-Paged Bytes 1
Network Interface\Bytes Total/sec (<All 1

Exchange 2010 Server Mailbox
MSExchangeISClient\RPC Average Latency 1

(<All instances>)
MSExchangeISMailbox\Messages Queued for 1

Submission (_Total)

(_Total)
MSExchangeISPublic\Messages Queued for 1

Submission (_Total)

(_Total)
MSExchangeIS\RPC Averaged Latency 1
157
OCS Server 2007 R2
Process\% Processor Time 1
Memory\Pages/sec 1
Memory\Pool Nonpaged Bytes 1
PhysicalDisk\% Idle Time 1
PhysicalDisk\Av.g Disk Read Queue Length 1
PhysicalDisk\Avg.Disk sec/Read 1
PhysicalDisk\Avg. Disk sec/Transfer 1
PhysicalDisk\Avg. Disk sec/Writer 1
PhysicalDisk\Avg. Disk Writer Queue Length 1
PhysicalDisk\Current Disk Queue Length (_Total) 1
PhysicalDisk\Current Disk Queue Length 1
System\Processor Queue Length 1
OCS Archiving
Process\% Processory Time (RTCARCH) 1
LC:Arch Service - 00 - DBArch\Arch Service - 002 - 1

Queue Latency (msec)

Queue Depth

Sproc Latency (msec)
158
OCS Server 2007 R2 Archiving
Process\% Processory Time (RTCARCH) 1

Queue Latency (msec)

Queue Depth

Sproc Latency (msec)
OCS Conferencing Web
Process\% Processory Time (DATAMCUSVC) 1
LC:DATAMCU - 01 - CCCP Processing\DATAMCU - 3

0259 - Average processing time of incoming CCCP
messages
OCS Server 2007 R2 Conferencing Web
Process\% Processory Time (DATAMCUSVC) 1
AVMCU - 03 - CCCP Processing\AVMCU - 029 - 3

Average Processing time of incoming CCCP
messages
OCS Conferencing
Process\% Processory Time (AVMCUSVC) 1
159
OCS Server 2007 R2 Conferencing Application Sharing

Average processing time of incoming CCCP messages
OCS Server 2007 R2 Conferencing Application Sharing

Average processing time of incoming CCCP
messages
OCS Server 2007 R2 Conferencing AV
Process\% Processory Time (AVMCUSVC) 1

Average processing time of incoming CCCP messages
OCS Server 2007 R2 Conferencing IM
Process\% Processory Time (IMMCUSVC) 1
LC:ImMcu - 01 - CCCP Processing\IMMCU - 029 - 3

Average processing time of incoming CCCP
messages
OCS CWA
CWA - 01 - Authentication Module\CWA - 016 - 1

Average latency for successful authorization (_Total)
160
OCS Database
Process\Page Faults/sec(SQLSERVER*) 1
Process\% Processor Time (SQLSERVER*) 1
Memory\Pages/sec 1
OCS Server 2007 R2 Database
Process\Page Faults/sec(SQLSERVER*) 1
Process\% Processor Time (SQLSERVER*) 1
Memory\Pages/sec 1
OCS Director
PhysicalDisk\Avg. Disk sec/Read 1
PhysicalDisk\Avg. Disk sec/Write 1
PhysicalDisk\Current Disk Queue Length 1
Memory\Pages/sec 1
Memory\Pool Non-Pages Bytes 1
OCS Edge Access
Process\% Processor Time(RTCSRV) 1
LC:SIP - 01 - Peers\SIP - 019 - Sends 1

Timed-Out/sec(_Total)
161
LC:SIP - 01 - Peers\SIP - 020 - Average Outgoing 1

Queue Delay(_Total)
LC:SIP - 02 - Protocol\SIP - 005 - Incoming 1

Requests Dropped/sec:

Responses Dropped/sec
LC:SIP - 02 - Protocol\SIP - 021 - Average Incoming 1

Message Processing Time
LC:SIP - 09 - Access Edge Server Messages\SIP - 1

003 - External Messages/sec Received With Allowed
Partner Server Domain

005 - External Messages/sec Received With IM
Service Provider Domain

007 - External Messages/sec Received With a
Configured Allowed Domain

009 - External Messages/sec Received With a
Discovered Domain

021 - Messages/sec Dropped Due To Unknown
Domain

027 - External Messages/sec Dropped Due To
Blocked Domain

029 - Remote User Client Messages/sec Dropped
Due To Unsupported Internal Domain

049 - Messages/sec From Users Not Enabled For
Federation

051 - Messages/sec From Users Not Enabled For
Public IM Providers

Unresolved Domain

Blocked IM Service Provider Domain

Unauthorized IM Service Provider Domain
162

Unauthorized Allowed or Discovered Domain

Incompatible Message Domain

063 - Messages/sec Dropped Due To Incompatible
Asserted Identity
OCS Server 2007 R2 Edge Access
Process\% Processor Time(RTCSRV) 1

Requests Dropped/sec:

Responses Dropped/sec
OCS Edge AV
Process\% Processor Time (MRASSVC) 1
Process\% Processor Time (MEDIARELAYSVC) 1
A/V Edge - 02 - Total Counters\-023 - Packets 1

Dropped/sec (_Total)
163
164
Glossary
This glossary contains definitions taken from Microsoft publications.
A
Active Directory
The Windows directory service.
C
Custom Group
An arbitrary group of servers created to simplify test
management.
D
Database Availability Group (DAG)
For Exchange 2010 servers only, a set of up to sixteen
Exchange mailbox servers.
Diagnostic Console
A console that allows you to monitor and troubleshoot one
server at a time.
Domain
A logical collection of resources consisting of computers,
printers, and computer and user accounts. A domain also
has a system of logon authentication of computer and
user accounts.
Domain Controller (DC)
A server that authenticates domain logon passwords. It
maintains security policy and the security accounts master
database for a domain.
F
Federation
Allows users to provide presence information with external
clients.
Forest
A collection of domains and domain trees.
165
G
Global Filter
Allows you to hide any servers in which you are not
interested. It hides the servers from both the treeview and
topology view.
H
Health Test
Detects problems by collecting and analyzing data or
simulating user interaction with the server at regular
intervals
M
Maintenance Mode
Allows you to mark servers as offline so that you can
perform maintenance on those servers
Management Console
A console that unifies and simplifies day-to-day system
management tasks. It hosts tools and displays them as
consoles. These tools, consisting of one or more
applications, are built with modules called snap-ins.
O
Office Communications Server (OCS)
A Microsoft application that brings together email, instant
messaging, video, and voice.
W
Web Reports
A tool that provides administrators with a tool to report on
usage and trends.
166
INDEX BlackBerry Manager 60
BlackBerry Message Delivery Health
Test 30
A BlackBerry Server Configuration 60
Active Connections report 148 browsing test result history 57
Active Directory Users and browsing the Management
Computers 61 Console 12
AD Servers drilldown 113, 129
AD/DNS Panel 103 C
AD/DNS Panel_Ex2010 118 Categorizer panel 89
adding notification groups 44 clearing test results 58
adding recipients 44 Clients Panel 107, 122
advanced functions Clients panel 94, 107, 122
managing global filters 23 cloning a test 55
managing missing objects 25 common home page elements 79
putting servers in maintenance Computer Management 60, 61
mode 24 configuring alternate credentials 49
Advanced Queuing panel 81, 107, 122 configuring settings 42
alternate credentials configuring the execution
configuring 49 schedule 43
Any Counter report 147 configuring the notification
Audio/Video Conferencing Load settings 43
report 148 connecting to a platform 13
connecting to Diagnostic Services 16
B Connections panel 94
Best Practices home page 96 connector links
BlackBerry Any Counter report 146 routing group 20
BlackBerry Diagnostic Console 69 site 20
drilldowns 75 counters
message flows 74 customizing 50
metrics 77 counters with non-zero alarm values
panels 69 to skip 151
CPU Utilization report 146, 147, 148
creating dynamic custom groups 22
creating static custom groups 21
Critical Process Time report 148
Critical Process Working Set
report 148
custom groups
deleting 22
dynamic 22
editing 22
managing 21
static 21
167
Custom reports 146 E

customizing counters 50 editing a test 54
CWA Administration Console 61 editing custom groups 22
enabling a test 55
D enabling data collection options 53
DAG 25, 125 event log filtering 52
data collection options 53 Event Viewer 60, 61
database availability group (DAG) 25, Exchange 2000/2003 Diagnostic
125 Console 78
Database Latency report 148 drilldowns 83, 91, 93, 96, 101
database settings message flows 81, 90, 93, 95
managing 49 metrics 102
DC Servers panel 94 panels 81, 89, 92, 94, 97
deleting a test 55 Exchange 2007 Diagnostic
deleting custom groups 22 Console 103
detecting problems with the drilldowns 112, 128
Management Console 27 message flows 111, 126
device delivery 31 metrics 117, 134
diagnosing problems using the panels 103, 118
Diagnostic Console 65 Exchange 2010 Diagnostic
diagnosing problems using the Console 118
Management Console 63 Exchange External Message Delivery
Diagnostic Console 9 Health Test 32
BlackBerry 69 Exchange Internal Message Delivery
diagnosing problems 65 Health Test 31
drilldowns 139 Exchange Mailbox Databases
Exchange 2000/2003 78 drilldown 133
Exchange 2007 103 Exchange Management Console 61
Exchange 2010 118 Exchange Outlook Web Access
launching 64 Availability Health Test 37
launching and connecting to 67 Exchange Queue Health Test 36
message flows 139 Exchange Replication Health Test 39
metrics 142 Exchange Storage Health Test 33
OCS 134 Exchange System Manager 61
panels 135 execution schedule
understanding 68 configuring 43
Diagnostic Services exporting topology layout 17
connecting to 16 External Message report 147
Directory Services home page 93
Directory Services panel 103, 118 F
Directory Services status panel 103, federated partners 18
118 filtering
disabling a test 55 event logs 52
disconnecting from a platform 15
discovery 14 G
DNS panel 94 getting started using the
drilldowns 75, 83, 91, 93, 96, 101, 112, Management Console 11
128, 139 global filters
DS Access Cache panel 94 managing 23
dynamic custom groups global settings
creating 22 database settings 49
168
Group Chat Administration Information Store drilldown 116, 132
Console 61 Information Store Panel 108, 123
grouping servers by type 23 Information Store panel 108, 123
Internal Message report 147
H introducing the Spotlight on
Health Tests 28 Messaging 7
BlackBerry Message Delivery 30
Exchange External Message L
Delivery 32 launching and connecting to the
Exchange Internal Message Diagnostic Console 67
Delivery 31 launching Native Tools 60
Exchange Outlook Web Access launching the Diagnostic Console 64
Availability 37 LDAP Search Time 114, 130
Exchange Queue 36
Exchange Replication 39 M
Exchange Storage 33 Main home page 80
Server Health 41 maintenance mode
hiding successful results 57 servers 24
Home Page Management Console 8
Diagnostic Console 66 browsing 12
Management Console 10 detecting problems 27
viewing 10 diagnosing problems 63
home page getting started 11
Best Practices 96 opening 12
Directory Services 93 resolving problems 59
IIS 89 managing custom groups 21
Main 80 managing database settings 49
managing global filters 23
I managing tests 41
IIS Message Delivery report 146
Health panel 90 message flows 74, 81, 90, 93, 95, 111,
home page 89 126, 139
IIS home page 89 metrics 77, 102, 117, 134, 142
IM Conferencing Load report 148 missing objects 25
importing topology layout 17
Inbound Connections 114, 130 N
Inbound Connectors 114, 130 Native Tools
Inbound panel 81, 89, 105 Active Directory Users and
Information Store Computers 61
panel 81, 92, 106, 121 BlackBerry Manager 60
BlackBerry Server Configuration 60
Computer Management 60, 61
CWA Administration Console 61
Event Viewer 60, 61
Exchange Management Console 61
Exchange System Manager 61
Group Chat Administration
Console 61
launching 60
OCS Administrator Console 61
Services 60, 61
169
notification groups Audio/Video Conferencing

adding 44 Load 148
adding recipients 44 BlackBerry Any Counter 146
notification settings CPU Utilization 146, 147, 148
configuring 43 Critical Process Time 148
Critical Process Working Set 148
O Database Latency 148
OCS Administrator Console 61 External Message 147
OCS Any Counter report 149 IM Conferencing Load 148
OCS Diagnostic Console 134 Internal Message 147
OCS environment Message Delivery 146
federated partners 18 OCS Any Counter 149
pool properties 20 Physical Disk Usage 148
server properties 18 Physical Memory 147, 148
opening the Management Console 12 Queues 147
OS Subsystem Panel 74 Server at a Glance report 148
Outbound Connections 114, 130 SRP Status 147
Outbound Connectors 114, 130 Storage Group Disk Utilization 147
Outbound panel 108, 123 System Disk 148
System Disk Utilization 147
P Telephony Conferencing Load 148
panel TLS Active Connections 148
Advanced Queuing 81, 107, 122 Web Conferencing Load 148
Categorizer 89 purging test result history 49
Clients 94 purging the results of a test 49
Connections 94
DC Servers 94 Q
DNS 94 Queues
DS Access Cache 94 panel 81, 105, 120
IIS Health 90 Queues report 147
Inbound 81, 89, 105
Information Store 81, 92, 106, 121 R
Outbound 108, 123 receiving messages on cleared
Queues 81, 105, 120 alarms 46
Routing 90 receiving unlimited messages 47
SMTP 90 removing a platform 15
Storage Groups 92 report types 146
panels 69, 81, 89, 92, 94, 97, 103, 118, custom 146
135 preconfigured 146
passing external application using resolving problems using the
SNMP 48 Management Console 59
Physical Disk Usage report 148 reverse DNS lookup 54
Physical Memory report 147, 148 round trip delivery 31
platform Routing
connecting to 13 panel 90
disconnecting from 15
removing 15
pool properties 20
Preconfigured reports 146
Active Connections 148
Any Counter 147
170
routing group connector links 20 cloning 55
running a test now 55 deleting 55
disabling 55
S editing 54
Server and platform status 104 enabling 55
Server at a Glance report 148 managing 41
Server Health Panel 70 purging test result history 49
Server Health Test 41 running now 55
Server Panel 71 viewing more details on results 57
server properties 18 viewing results 56
Server Role Status Panel 104, 119 TLS Active Connections report 148
servers in maintenance mode 24 topology layout
Services 60, 61 importing and exporting 17
setting the maximum number of Transport drilldown 114, 130
notification messages per Transport In Panel 105, 120
alarm 47 Transport In panel 105
settings Transport Out Panel 106, 121
configuring 42 Transport Out panel 106, 121
site connector links 20 Transport Panel 105, 120
skipping alarms before sending Transport panel 105, 120
notifications 42 Transport Queues 114, 130
SMTP panel 90 types of reports 146
SNMP custom 146
passing external applications 48 preconfigured 146
Spotlight on Messaging
introducing 7 U
SRP Panel 70 understanding the Diagnostic
SRP Status report 147 Console 68
static custom groups understanding Web Reports 144
creating 21 Users Panel 73
Storage Group Disk Utilization
report 147 V
Storage Groups viewing more details about the
panel 92 results of a test 57
Storage Groups drilldown 116 viewing test results history 57
Storage Groups home page 91 viewing the Home Page 10
Subsystem Panel 110, 125 viewing the results of a test
successful results colored icons 56, 57
hiding 57
System Disk report 148 W
System Disk Utilization report 147 Web Conferencing Load report 148
System Panel 71 Web Reports 9, 143
understanding 144
T WMI 53
Telephony Conferencing Load
report 148
test results history
viewing 57
test status 49, 56, 57
tests
browsing test result history 57
clear results 58
171
172
About Quest Software
Now more than ever, organizations need to work smart and improve efficiency.
Quest Software creates and supports smart systems management
products—helping our customers solve everyday IT challenges faster and easier.
Visit www.quest.com for more information.
Contacting Quest Software

Email info@quest.com
Mail Quest Software, Inc.
World Headquarters
5 Polaris Way
Aliso Viejo, CA 92656
USA
Web site www.quest.com
Refer to our Web site for regional and international office information.
Contacting Quest Support

Quest Support is available to customers who have a trial version of a Quest
product or who have purchased a commercial version and have a valid
maintenance contract. Quest Support provides around the clock coverage with
SupportLink, our web self-service. Visit SupportLink at
http://support.quest.com/.
From SupportLink, you can do the following:
• Quickly find thousands of solutions (Knowledgebase

articles/documents).
• Download patches and upgrades.
• Seek help from a Support engineer.
• Log and update your case, and check its status.
View the Global Support Guide for a detailed explanation of support programs,
online services, contact information, and policy and procedures. The guide is
available at: http://support.quest.com/pdfs/Global Support Guide.pdf.
173
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Quest Spotlight on Messaging User Guide

EXCHANGE INTERNAL MESSAGE DELIVERY HEALTH TEST . . . .31

About This Guide

About Spotlight on Messaging

Spotlight on Messaging contain the following components and features:.

Note: For more information on the Management Console,

Note: For more information on the Diagnostic Console, see

Note: For more information on Web Reports, see “Reporting

About the Diagnostic Packs

The Diagnostic Packs include:

DIAGNOSTIC PACK DESCRIPTION

BlackBerry The BlackBerry Enterprise Server (BES) is a Windows-based

DIAGNOSTIC PACK DESCRIPTION

Exchange The Exchange Diagnostic Pack helps diagnose and resolve

OCS Microsoft® Office Communications Server (OCS) 2007

a.Microsoft Office Communications Server 2007 Technical Overview

• Connecting to a server. For more information, see “Connecting to a

About the Management Console

To open the Management Console

The Management Console is divided into the following:

Menu Contains the standard menu items, plus others:

Treeview Allows you to:

Results pane Allows you to:

Properties Pane • Shows details of your selected server, such as:

You can use the Management Console to connect to a BlackBerry, Exchange, or

To connect to an Exchange organization

To connect to a BlackBerry server

You must be connected to an Exchange organization before you can connect to

1. Right-click the Exchange organization node and select Connect to

If you are using a BlackBerry database that is installed on a named SQL

Because BlackBerry server and Exchange organization discovery takes place

To connect to an OCS environment

To customize connection properties

You can customize your connection properties to allow discovery to occur at

• Right-click the connection in the treeview and select Properties.

Use the View Connection Properties dialog box to change or customize

To disconnect from an organization/environment

To remove the organization/environment

2. Select Remove Organization (if you are connected to an Exchange

To remove a BlackBerry organization

Removing your organization/environment stops Spotlight on

You can reconnect to your organization/environment, but you must

Connecting to Diagnostic Services

Once you connect to a Diagnostic Services server, the connection is saved to a

To connect to the Diagnostic Services

Multiple consoles can be connected to the same Diagnostic Services

Information such as discovery, tests, credentials, test settings, custom groups,

Different Management Consoles can be connected to different organizations. For

When you connect to an Exchange organization, the Management Console will

Importing and Exporting Topology

To export a topology layout

To import a topology layout

Understanding Federated Partners

You can allow automatic discovery of federated partners or manually configure

For more information, see

Understanding Server Properties

SERVER PROPERTY DESCRIPTION

General Lists the DNS name, IP address, and installed

System Lists information related to the computer's