Ehp1 Configuration Guide: Target Audience

EhP1
Configuration Guide
Target Audience
n Technical consultant
n Application consultant
PUBLIC
Document version: 04/30/2010
Document History
Caution
Before you start the configuration, make sure you have the latest version of this document. You
can find the latest version at the following location: http://service.sap.com/instguides SAP
Components SAP Solution Manager <current release>
The following table provides an overview of the most important document changes.
Version Date Description
SP15 2/6/2008 n Topic on authorization moved to security guide and/or IMG (transaction SPRO)
, for instance roles moved to additional documentation in IMG documents
(roles for function: Issue Management can be found either in overview on roles
in the security guide or in more detail in the according IMG documentation
for Issue Management), see also SAP Solution Manager Security Guide
on: http://service.sap.com/instguides SAP Components SAP Solution
Manager <current release>
n Sections on minimum Support Package Levels for managed systems for each
scenario moved to according relevant IMG documentation (exception: Change
Request Management)
n Additional list of all SAP Notes included in SAP Reference - IMG for SAP
Solution Manager.
n Additional list on information for additional components
n Detailed description on how-to create an initial IMG - project, how-to create a
Delta (Upgrade) IMG - project
SAP En- 12/15/2008 n Section on minimum Support Package Levels for managed systems for Change
hance- Request Management moved to according relevant IMG documentation
ment n Detailed descriptions on how-to create an initial IMG - project, how-to create a
Package Delta (Upgrade) IMG - project moved to separate How-to documents on the
1 Service Marketplace: http://service.sap.com/solutionmanager Media
Library Technical Papers
n New sections on:
l basic configuration and scenario-specific configuration, see new sections
on Configuring SAP Solution Manager
l SAP NetWeaver Business Client
l Configuration after support package update
l Configuration tasks during operation
l Appendix
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SP19 3/30/2009 n new IMG — activities, see section: Configuration After Support Package
n changed IMG — activities, see new section Using Guided Procedure (Transaction:
SOLMAN_SETUP) — Automated Update Configuration for basic settings update, and
new section Using IMG (Transaction: SPRO) — Manual Update Configuration as well
as SAP Note 1260646 for updates of scenario-specific, cross — scenario specific,
and Service — Provider — specific settings
n IMG — structure change for Service — Provider — specific settings
SPS 20 7/13/2009 n Chapter Configuration After Support Package Upgrade moved to current
operations guide for SAP Solution Manager on the Service Marketplace:
http://service.sap.com/instguides SAP Components SAP Solution
Manager <current release>
n Chapter Configuring Business System Connections moved to IMG, see according IMG —
activity Information and Prerequisites (technical name: SOLMAN_BSC_INFO)
n IMG — Switch for Third — Party Product integration SAP Central Process
Scheduling Adaptor by Redwood is no longer required, see section Activating
Solution Manager Enhancements.
n Change of product naming for Business Intelligence (BI): as of now it is called
Business Warehouse (BW)
n Chapter on Additional Information moved to Appendix
n Central Correction Note exchanged. New SAP Note for SPS 20 is SAP Note
1334252, see section SAP Notes as Mentioned in the IMG (Appendix).
n SAP Note 898614 and SAP Note 903528 deleted in list of SAP Notes as Mentioned in
the IMG, due to adapted IMG — activity Activate Basic BC-Sets (technical name:
SOLMAN_SUP_BC-SETS)
SPS 21 10/26/2009 n Chapter SAP Notes as Mentioned in IMG: additional SAP Note 1098009 for work
center usage
n major configuration change for IMG — activity Set Up SAP Connection for
Customers, see according SAP Note 1301032 and according IMG — activity
(technical name: SOLMAN_VAR_RFC_CUSTO).
SPS 22 1/25/2010 n Adaptation of IMG — activities, see SAP Note 1260646
SPS 23 4/30/2010 n SAP Note 1443531 for Assign S-User for Functionality in SAP Support Portal
n Adaptation of IMG — activities, see SAP Note 1260646
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Table of Contents
Chapter 1 Configuration Guide . . . . . . . . . . . . . . . . . . . . 5
Chapter 2 Getting Started . . . . . . . . . . . . . . . . . . . . . . 7

2.1 Target Group of This Guide . . . . . . . . . . . . . . . . . . 7
2.2 Using SAP Solution Manager as Service Provider . . . . . . . . . . . 8
2.3 SAP Solution Manager Scenarios and Functions/Capabilities . . . . . . . 8
Chapter 3 Configuring SAP Solution Manager . . . . . . . . . . . . . . 9

3.1 Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . 9
3.1.1 Automatic Basic Settings Configuration . . . . . . . . . . . . . . 9
3.1.2 Manual Basic Settings Configuration . . . . . . . . . . . . . . . 11
3.2 Scenario—Specific and/or Service Provider—Specific Settings . . . . . . 13
3.3 Activating Solution Manager Enhancements . . . . . . . . . . . . 13
Chapter 4 Configuring SAP NetWeaver Business Client 1.0 . . . . . . . . . 15
Chapter 5 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . 17
5.1 Basic Technical Settings for Basic Functions . . . . . . . . . . . . . 17
5.2 Translating Your Own Customizing Entries . . . . . . . . . . . . . 19
5.3 Additional Information . . . . . . . . . . . . . . . . . . . . 20
5.3.1 Links for Additional Components on Service Marketplace . . . . . . . 20
5.3.2 SAP Notes as Mentioned in the IMG . . . . . . . . . . . . . . . 22
5.4 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . 27
5.4.1 Terminology: System Landscape and Related Terms . . . . . . . . . 27
5.4.2 Terminology: Solution and Related Terms . . . . . . . . . . . . . 31
Chapter A Reference . . . . . . . . . . . . . . . . . . . . . . . . . 35
A.1 The Main SAP Documentation Types . . . . . . . . . . . . . . . 35
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1 Configuration Guide
1 Configuration Guide
Caution
Usage Rights for SAP Solution Manager Enterprise Edition
The extent of the usage of the software package „SAP Enhancement Package 1 for SAP Solution
Manager 7.0“ depends upon the type of maintenance contract you have signed. If you have a signed
contract for:
n SAP Enterprise Support
n Product Support for Large Enterprises
n SAP Premium Support
n SAP MaxAttention
you are authorized to use all functions in the software package, without any restrictions.
If you have signed exclusively standard support contracts, you are allowed to install this software
package, but you are only allowed to use a restricted functionality. You are not allowed to use the
following Enterprise Edition functions:
n Business Process Change Analyzer
n Quality Gate Management
n Custom Development Management Cockpit
This configuration guide is updated with each new Support Package Stack and SAP Enhancement
Package in the SAP Service Marketplace at: http://service.sap.com/instguides SAP Components
SAP Solution Manager <current release> . For information due to corrections in between Support
Packages, see SAP Note 1294313.
Integration
Configuration topics are relevant for the following phases:
n Configuration
n Operation
n Upgrade
Recommendation
We recommend using this guide during all phases. For a detailed overview on which documentation
is relevant for each phase, see also SAP Note 1088980. We strongly recommend that you use the
documents described in this note.
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that are printed on both sides.
2 Getting Started
2 Getting Started
SAP business processes and objects can be realized customer-specifically. Customizing para-meters,
which influence the behavior of an application according to foreseeable customer wish-es, exist so
that an application can be realized differently, without customers having to modify the program
source. A set of customizing tools is available to the SAP development and customers. If customers
are to perform their customizing quickly, efficiently and successfully: • customizing objects should be
created and maintained uniformly throughout SAP • customizing and its documentation should
comply with an agreed standard • customizing objects should be constructed so that they can be
edited by customers with the customizing tools, without errors and exceptions. The standards and
guidelines described in this document are intended to ensure that this is the case.
This guide introduces the configuration of SAP Solution Manager. The actual configuration is done
via SAP Reference Implementation Guide (IMG). It has the following sections:
n Getting Started with information on the function/modularity concept, and a step by step
procedure to use this guide, including a list of links for additional products, and all SAP notes
needed to configure SAP Solution Manager.
n Configuring SAP Solution Manager with explanations of the automatic and manual
configuration of basic settings configuration, scenario—specific configuration, and the activation
of enhancements.
n Configuring SAP NetWeaver Business Client with a short description on how to configure
the SAP NetWeaver Business Client.
2.1 Target Group of This Guide
The target groups of this guide are readers who are already familiar with SAP Solution Manager and
configuration procedures in an implementation and/or upgrade project, that is technical consultants,
system administrators and/or application consultants.
n technology consultants: working with technical processes supported by SAP software during
implementation, when deciding which settings to make
n system administrators: optimizing the system during and after implementation
n application consultants: mapping a company’s actual business processes to the processes and
functions supported by SAP software during implementation, and when deciding which settings
to make
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2 Getting Started
2.2 Using SAP Solution Manager as Service Provider
2.2 Using SAP Solution Manager as Service Provider
As a Service Provider, you provide services to your customers using Solution Manager. See the
section Service Provider and Service Provider Customer Specification. For more information on Service Provider
scenarios and definition, see the master guide for SAP Solution Manager in the Service Marketplace:
http://service.sap.com/instguides SAP Components SAP Solution Manager <current release> .
2.3 SAP Solution Manager Scenarios and

Functions/Capabilities
SAP Solution Manager is a tool which supports the entire product life-cycle of your business processes
and systems, within a system/platform. The product life-cycle can be regarded as a set of scenarios. A
scenario is a group of business process—related functions/capabilities which support the sequential
and logical relationships of processes within the life-cycle of the product. We differentiate between
scenarios (for instance: Implementation/Upgrade of SAP Solutions or Service Desk), processes relating to
these scenarios (for instance: Roadmap) and functions/capabilities that can be used in one or more
scenarios (for example, the function/capability Document Management can be used in the scenario
Implementation and/or the scenario Test Management).
Note
Usage data about the functions and scenarios used by the customer is sent to SAP. See: SAP Note
939897 (How to prevent this transfer).
More Information
If you have insifcient understanding of SAP Solution Manager and its applica-
tions, see the master guide for SAP Solution Manager in the Service Marketplace
http://service.sap.com/instguides SAP Components SAP Solution Manager <current release>
and the according application help on the Help Portal http://help.sap.com/solutionmanager .
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3 Configuring SAP Solution Manager
You configure SAP Solution Manager by:

1. using transaction SOLMAN_SETUP for basic settings configuration
2. using transaction SPRO for extended scenario configuration
Some scenarios allow third—party integration. Activation tasks for some of these third—party
products must be performed. This activation displays all dependent IMG activities.
The following sections give an overview of these topics.
3.1 Basic Settings
3.1.1 Automatic Basic Settings Configuration
You can configure your basic settings with the basic settings wizards.
Note
Automatic basic settings configuration can also be used when upgrading the Solution Manager
system.
This quickly configures all main settings in a guided procedure. The automatic configuration is
accessed via a Web Dynpro application which is called by transaction SOLMAN_SETUP. All settings
for this Web Dynpro application are made during the installation of SAP Solution Manager. All
activities in this wizard are linked to the corresponding IMG activities in the standard basic settings
configuration, in the SAP Reference IMG (transaction SPRO). The configuration consists of three main
parts with individual steps:
1. Initial Setup
You prepare the SAP Solution Manager system for further configuration by creating according
configuration users, configuring all necessary settings for your system landscape, as for instance
connecting ABAP and Java.
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3.1 Basic Settings
Note
On users, see security guide for SAP Solution Manager on the Service Marketplace:
http://service.sap.com/instguides SAP Components SAP Solution Manager <current
release> .
2. Basic Configuration
You configure all basic settings to ensure that all basic functionality runs immediately, see as well
section Basic Technical Settings for Basic Functions. In addition, you create a project and a related solution.
3. Managed System Configuration
You create all necessary connections to/from managed systems.
In addition, the application provides an Overview on which activities are already performed, which
still need to be performed, and which need to be updated.
Caution
The automatic configuration of SAP Solution Manager basic settings makes additional system
settings that differ from manual configuration via IMG, for instance all created users are
automatically assigned a user group with the following naming convention <SAP_SM_>, additional
business partners for SAP Service and Support, and so on. For more information, see security guide
for SAP Solution Manager in the Service Marketplace: http://service.sap.com/instguides
SAP Components SAP Solution Manager <current release> .
Prerequisites
Profile Parameters
Create the following profile parameters in the instance profile:
n login/create_sso2_ticket =2
n login/accept_sso2_ticket =1
n icm/host_name_full = fully qualified server name
This parameter must be attributed to the fully qualified server name (for example,
wdfd002568.wdf.sap). The name must contain at least two periods, see also SAP Note 434918.
n icm/server_port_1 = PROT=SMTP,PORT= <> 0; for example: 25000
n login/no_automatic_user_sapstar = 0
n icm/conn_timeout; for example: 20000
n icm/keep_alive_timeout; for example: 240
n SAPLOCALHOSTFULL = fully qualified server name
For the parameters to be used by the system, the system must be restarted.
Authorization Update
Note
See SAP Note 1236420
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3.1 Basic Settings
Transport Management System (TMS)

Transport Management System must be configured.
Procedure
Call transaction SOLMAN_SETUP and follow the guided procedure. Use the on-screen help and online
help in the Service Marketplace at: http://help.sap.com SAP Solution Manager <current release> .
Note
The step-by-step procedure provides a separate protocol for each individual step.
Result
You have performed all activities for the basic settings configuration. The system has set a status for
all performed activities. Now you can start to configure scenarios and/or Service Provider settings. See
section How to Configure Scenario-Specific and/or Service Provider-Specific Settings.
Caution
Do not start configuring scenarios before you have completely configured all the basic settings
More Information
n on how to use transaction SOLMAN_SETUP, see tutorial on Solution Manager Configuration at: :
http://service.sap.com/~sapidb/011000358700001735062008E .
n installation procedure for SAP Solution Manager, see installation guides for SAP Solution Manager
in the Service Marketplace: http://service.sap.com/instguides SAP Components SAP
Solution Manager <current release>.
n security issues, see chapter Roles for Configuration in SAP Solution Manager Security Guide in the Service
Marketplace: http://service.sap.com/instguides SAP Components SAP Solution Manager
<current release>.
n tasks during operation, see SAP Solution Manager Operations Guide on the Service Marketplace at:
http://service.sap.com/instguides SAP Components SAP Solution Manager <current release>.
3.1.2 Manual Basic Settings Configuration
You can configure basic settings in the transaction SPRO for initial configuration. You can also create
new settings and change existing settings.
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3.1 Basic Settings
Recommendation
You should use the basic settings wizard to configure the basic settings. However, if you only want
to configure one of the functions above, you need to configure the basic settings in the transaction
SPRO. The IMG activity node Information and Configuration Prerequisites, tells you whether this section is
relevant for your needs. See also the section Basic Technical Settings for Basic Functions in the Appendix.
Prerequisites
The IMG is hierarchically structured, i.e. it is a top—down step—by—step guided procedure. It is
structured by topics, the first two of which contain vital information about prerequisites, depending
on your infrastructure, such as systems, system types, and so on.
1. ReadMe: This is an organizational activity. It gives you all the information you need to start
configuration with the current enhancement package in new installations and updates, for
instance:
n how to use the IMG
n how to prepare your Solution Manager system and managed systems, for instance:
l client copy in case you want to create another client
l technical prerequisites, such as SAP NetWeaver Business Client configuration and so on
l Add-ons, License Key, Transport Management (TMS), or LM-TOOLS patches
l Service Packages in the Solution Manager and all managed systems
l Secure Socket Layer (SSL) for HTTP connection
2. Central Note: This is an organizational activity. See the SAP note mentioned, before starting to
configure.
3. Basic Settings
The Basic Settings configuration is mandatory, as it sets all prerequisites for scenario configuration.
Checklist
Call transaction SPRO.
Result
You have performed all activities for the basic settings. You can now start to configure scenarios
and/or Service Provider settings, see section Scenario-Specific and/or Service Provider-Specific Settings.
Caution
Do not start to configure scenarios before you have completely configured all the basic settings
More Information
about installation procedure for SAP Solution Manager, see installation guides for SAP Solution
Manager in the Service Marketplace: http://service.sap.com/instguides SAP Components
SAP Solution Manager <current release>.
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3.2 Scenario—Specific and/or Service Provider—Specific Settings
3.2 Scenario—Specific and/or Service Provider—Specific

Settings
You can configure your scenarios using IMG (transaction SPRO), which contains all configuration
activities for each function. Functions which are in more than one scenario are linked via IMG
documentation. They are in the IMG node Cross-Scenario Settings.
Note
If you want to configure only a subset of all available functions, you can decrease the size of IMG
activities, using:
n IMG customizing projects
n the Business Process Repository (BPR)
Prerequisites
You have configured the basic settings for Solution Manager, see section Basic Settings.
Procedure
Choose your scenario and perform all required IMG activities, step by step.
Recommendation
Configure your scenario-specific system settings using a project IMG. Using a project IMG, you can
choose from the application components. This results in individual customizing projects for
implementing the SAP system in your company. When you upgrade the system you can then easily
define new IMG activities.
More Information
n how to create customizing projects in IMG, see How to Create Customizing Projects in the Service
Marketplace: http://service.sap.com/solutionmanager Media Library Technical Papers .
n how to use the Business Process Repository in SAP Solution Manager, see How to Use the Business
Process Repository, in the Service Marketplace: http://service.sap.com/solutionmanager
Media Library Technical Papers .
3.3 Activating Solution Manager Enhancements
SAP Solution Manager enhancements must be activated separately, via IMG ( IMG transaction SPRO
SAP Solution Manager Cross-Scenario Settings Activate Solution Manager Enhancements (technical name:
SOLMAN_ACTIVATE_KEY). Technically, the components are packages that are based on the standard SAP
Solution Manager, without interdependencies.
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3.3 Activating Solution Manager Enhancements
Prerequisites
You have downloaded the add-ons for the enhancements.
Features
Activation makes only technical settings for the component functionality of the following SAP
Solution Manager enhancements:
Third—Party Product Integration
n SAP Solution Manager Adaptor for SAP Quality Center by HP
n SAP Productivity Pak by RWD
Integration
Activated enhancements are compatible with all SAP Solution Manager functions.
Example
The IMG for enhancements for configuring third—party product integration, for instance SAP
Quality Center by HP is visible after the enhancement is activated.
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4 Configuring SAP NetWeaver Business Client 1.0
4 Configuring SAP NetWeaver Business

Client 1.0
The user interface frontend of SAP NetWeaver Business Client (NWBC) integrates classic SAP GUI-based
transactions and new Web Dynpro applications. To use the Business Client, install it, add and connect
your productive systems.
Prerequisites
You have installed the SAP NWBC 1.0. For information about installing SAP NWBC, see:
http://help.sap.com Search Documentation. Search for Business Client Installation in
application SAP NetWeaver.
Note
See SAP Note 900000 for minimal prerequisites and SAP Note 1029940 for release restrictions.
Procedure
1. Enter System Data
a) Choose System Preferences .
b) Enter the following data:
n System name
n Type: SAP All-in-One (ERP)
n Protocol
n Server/Host:
n Port:
n Path: /sap/bc/dal/demoA
n Client
n Language
n User name
c) Confirm.
2. Connect to System
a) Mark the line for your system.
b) Choose button Switch to.
The Business Client should connect to your system. If it does not connect, check your Protocol
settings.
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4 Configuring SAP NetWeaver Business Client 1.0
More Information
n for more detailed documentation about architecture and use of SAP NetWeaver Business Client,
see the Service Marketplace: http://help.sap.com Search Documentation . Search for NWBC in
application SAP NetWeaver.
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5 Appendix
5 Appendix
5.1 Basic Technical Settings for Basic Functions
The basic settings in Solution Manager configuration are all technical settings you have to maintain,
and all settings that are relevant for major functions that run in your Solution Manager system.
These functions are:
n Maintenance Optimizer, to download Support Package Stacks for all SAP systems in your system
landscape
n Early Watch Alert, to create Early Watch Alert reports and send them to SAP
n Root Cause Analysis, to perform root cause analysis
n Basic Service Desk, to send messages to SAP
n Expert on Demand, to get an SAP expert
n Basic Business Blueprint and Configuration, to generate business blueprint documents and configuration
guides for your solutions
After the basic settings configuration, some main functions need to run immediately. You need to
configure all basic settings, so that all these basic functions can run and SAP Support is able to fully
support you. In some cases, though, it might be necessary to either only configure one specific
function or check individual IMG activities, for a specific function to run.
Features
Maintenance Optimizer
see How to Congure Maintenance Optimizer in the Service Marketplace
http://service.sap.com/solutionmanager Media Library Technical Papers .
EarlyWatch Alert for ABAP systems
In transaction SPRO for Solution Manager IMG nodes, execute:
n all IMG activities in section General tasks
n all IMG activities in section Connection to SAP
n all IMG activities in section Authorizations
n IMG activity: Background Jobs
n in section HTTP Services
l IMG activity: Activate Solution Manager Services
n IMG activities in section System Landscape
all
n all IMG activities in section Service Data Control Center
EarlyWatch Alert for Java systems (Root Cause Analysis)
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5 Appendix
5.1 Basic Technical Settings for Basic Functions
This section only applies if you have Java systems in your landscape.
n all IMG activities in section General tasks
l Activate Solution Manager Services
n all IMG activities in section System Landscape
n all IMG activities in section Service Data Control Center
n all IMG activities in section Root Cause Analysis
Basic Service Desk
n the first IMG activity Activate Service Desk BC Set in section Basic BC Sets for Configuration
n all IMG activities in section General Tasks
n IMG activity Background Jobs
l Create Alias for Business Server Pages
n in section System Landscape
l Put Systems in Landscape
l Synchronize with SAP Support Portal
Expert on Demand
n in section Basic BC Sets for Configuration
l Activate Service Desk BC Set
l Activate Issue Management BC Sets
l Define Solution Landscape
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5 Appendix
5.2 Translating Your Own Customizing Entries
Basic Business Blueprint and Configuration

In transaction SPRO for Solution Manager IMG nodes, eExecute:
l Create Alias for Document Management Service
l IMG activity Create Logical Components in section Define Solution Landscape
5.2 Translating Your Own Customizing Entries
For some configuration tasks, you create your own modified entries and you need to translate them.
Use the following procedure to translate your own customizing entries in customizing tables.
Prerequisites
You have installed all required languages.
Procedure
1. Log on to your SAP Solution Manager system in your original language.
2. Choose the transaction and enter the customizing table:
n SM30 for table/view
n SM34 for view cluster
3. Choose Maintain.
4. Choose the line of the object you want to translate.
5. In the menu, choose: Goto Translate .
6. In the dialog box, choose the language into which you want to translate the object.
7. Translate the object.
8. Save your settings.
Example
In function Job Scheduling Management, you maintain the following tables AGS_REGION_CUST and
AGS_ORGUNIT_CUST.
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5 Appendix
5.3 Additional Information
More Information
about how to translate object types in the system, see the Help Portal: http://help.sap.com ,
search for SE63.

Here, you find:
n links to documentation about SAP Solution Manager—relevant additional components.
n a list of all SAP Notes that are included in the IMG.
5.3.1 Links for Additional Components on Service

Marketplace
Your Solution Manager system is the platform for administrative tasks in implementing, operating
and upgrading systems in your system landscape. It relies heavily on mandatory and optional
components implemented in addition to SAP Solution Manager. The following table gives you
an overview of these additional components.
Recommendation
To ensure a smooth integration of these components, familiarize yourself with their installation,
configuration, and operation.
Features
Additional Components
Component Where in the Service Marketplace? IMG Activities and
Other Information
Sources
System Landscape Directory (SLD) http://service.sap.com/sld Information and
or http://sdn.sap.com SAP NetWeaver Conguration
Capabilities Lifecycle Management Application Prerequisites SLD
Management System Landscape Directory (technical name:
SOLMAN_SLD_INFORMATI)
Software Life-Cycle Manager (SLM) http://service.sap.com/slm and Information and

http://help.sap.com/nw70 Functional Conguration
View Solution Life Cycle Management Software Prerequisites Change
Life Cycle Management Control scenario
(technical name:
SOLMAN_MOPZ_SLM_INFO)
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5 Appendix

Other Information
Sources
Adobe Document Services (ADS) http://service.sap.com/adobe Information and
Configuration
Prerequisites ADS
setup (technical name:
SOLMAN_ADS_INFO)
Business Warehouse(BW) http://service.sap.com/bi Information and

Conguration
Prerequisites BW
(technical name:
SOLMAN_BI_CLIENT_INF)
SAP Quality Center by HP http://service.sap.com/solutionmanager Information and

SAP Quality Center by HP Conguration
Prerequisites Third
Party (technical name:
SOLMAN_THIRDPARTY_IN)
SAP Redwood Job Scheduling service.sap.com/job-scheduling Information and

Conguration
Prerequisites Third
Party (technical name:
SOLMAN_THIRDPARTY_IN)
One Transport Order service.sap.com/solutionmanager Media

Library Technical Papers
TREX http://help.sap.com/nw2004s Information and
Configuration
Prerequisites TREX
(technical name:
SOLMAN_TREX_INFO)
SAP TAO http://service.sap.com/saptao
Master Data Management (MDM) — http://service.sap.com/mdm and Used in System

MDM Administration Cockpit http://service.sap.com/installmdm Administration Work
Center
SAP NetWeaver Administrator http://service.sap.com/nwa Used in System
Administration Work
Center
Adaptive Controlling (ACC) n for general information Used in System
http://sdn.sap.com/irj/sdn/adaptive Administration and
n for application help, such as starting System Landscape
and stopping an application service: Management Work
http://help.sap.com Centers
n for installation information
http://service.sap.com/instguides
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5 Appendix

Other Information
Sources
Wily Introscope Used in Root Cause
http://bis.wdf.sap.corp:1080/twiki/bin/view/Main/IntroScope
Analysis and System
Monitoring Work
Center
Information on Technical Usages Used in functionalities
http://service.sap.com/~sapidb/011000358700001166742007E
Maintenance
Optimizer and
Business Functions
More Information
For a comprehensive overview and to find out which additional components are relevant
for the configuration of your scenarios, see master guide for SAP Solution Manager
http://service.sap.com/instguides SAP Components SAP Solution Manager <current release>
5.3.2 SAP Notes as Mentioned in the IMG
Summary of all relevant SAP Notes mentioned in the IMG for SAP Solution Manager (transaction
SPRO) per basic settings, cross-scenario settings, scenario-specific settings and Service Provider-specific
settings.
Recommendation
During configuration via IMG, these notes appear in the relevant IMG — activity. We recommend to
consider reading the according SAP note, when you configure an IMG — activity. The list underneath
collects all SAP notes mentioned in the IMG.
List of SAP Notes in SAP Solution Manager IMG
IMG SAP Note Number SAP Note Title Support Package
Relevant for:
READ ME (preparing 199123 Word Settings X (all)
configuration)
948871 Solution Manager: Cross-Scenario X
SAP Notes
892412 Upgrading to SAP Solution Manager X
7.0
539977 Release strategy for Add-On ST-PI X
69455 Service tools for Applications ST-A/PI X
560630 ST-PI:Solution Tools plug-in - X
prerequisite not met
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5 Appendix

Relevant for:
900000 NetWeaver Business Client - FAQ X
1029940 Release restrictions for the NetWeaver X
Business Client
1260646 Changes to Solution Manager IMG X
after EhP1
1271965 Incomplete documentation file - SAP X
Solution Manager EhP1
Central Correction 1334252 SAP Solution Manager — basic SPS20 only
Note functions SP20
1166931 Workload Data Collection for PI/XI in SP19 only
Solution Manager
797147 Wily Introscope Installation for SAP X
Customers
BASIC SETTINGS
Guided Procedure 1236420 Automatic role generation from X
for Automatic Basic templates
Configuration
General 817529 Checking the SSO configuration X
781163 Variant SAP Workplace does not work X
for RNOTIFUPDATE01
824554 ICMand SAP Web Dispatcher X
Time-out Parameter
795131 FAQ: How to establish secure FTP X
communication with SAPFTP
130106 Using SAPFTP for data transfer X
1443531 Working with users that have CCC as of SP23
authorization
Connection to SAP 33135 Guidelines for OSS1 X
766505 OSS1: Changes to the RFC connection X
to SAPOSS
182308 Incorrect logon data in RFC X
destination SAPOSS
Documentation 1088980 Documentation: SAP Solution X
Manager 7.0
368861 Knowledge Warehouse and security X
levels under MS Office
368963 Use signed macros in Knowledge X
Warehouse
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5 Appendix

Relevant for:
Authorizations 834534 SAP Solution Manager roles in X
Release 7.0
128447 Trusted/Trusting Systems X
1265070 Diagnostics - Setup of Managed X
Systems
System Landscape 764393 Configuration of the SAP System X
Landscape Directory
768452 Troubleshooting SLDCHECK X
894279 Background processing in SAP X
Solution Manager 7.0
1082010 Administration of several customer X
numbers
993775 Synchronizing system data with SAP X
Support Portal
1050693 Several IP addresses when you X
synchronize system
Service Data Control 91488 SAP Support Services - Central X
Center (SDCCN) preparatory note
763561 Service Data Control Center (SDCCN) X
- FAQ
727998 Complete Replacement of Service X

Definitions for SDCC/SDCCN
BC-Sets 1279575 Maintenance Optimizer: Collective X
Note
Business Warehouse 68854 DB2 UDB: SQL0101N The statement X
(BW) — Setup is too long, or specify database
parameter)
983845 Using MaxDB 7.6 for BW 3.x / BI 7.x X
Diagnostics (Root 1259828 MDM 5.5 Setup in SMD: Manual Steps X
Cause Analysis) in Managed Systems
1169441 Introscope trace enabling for Duet X
End-to-End Trace
1085464 Enable Duet JMS Queue Monitoring X
with Wily Introscope
1126554 Wily Introscope.NET Agent X
1261987 Duet-specific diagnostics X
configuration
CROSS-SCENARIO SETTINGS
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5 Appendix

Relevant for:
Solution Manager 588364 Prerequisites for activating extensions X
Enhancements
Client Copy 806819 sap* logon not available (problems X
with client copies)
Document 368861 Knowledge Warehouse and security X
Management levels under MS Office
368963 Use signed macros in Knowledge X
Warehouse
710711 Solution Manager: Using a Content X
Server
777089 Creating a business blueprint X
document/configuration Guide
510007 Setting-up SSL on the Web X
Application Server ABAP
612670 SSOfor local BSP calls using SAP GUI X
HTML Control
436430 Prerequisites for the Document X
Modeling Workbench
350535 Knowledge Warehouse - modeling X
Work Center
314568 SAP GUI for HTML functionality / X
Limitations / SP / Behaviour
918236 WD ABAP ALV create print version X
Internet Graphics 458731 Internet Graphics Server X
Server (IGS)
454042 IGS: Installing and Configuring the X
IGS
Adobe Documentation 944221 Troubleshooting of problems in X

Services (ADS) Setup forms
Adaptive Computing 1008828 ACC7.1 PI / Adaptive Computing X
Controller tool Collective Note
Work Center 918236 WD ABAP ALV — creating print version X
1098009 Limitations for WebDynpro ABAP X
System Availability 1175058 Problems with CCMSPING with SAP X
with CCMSPING Solution Manager
Automatic E-Mail 455140 Configuration of e-mail, fax, paging X
or SMS using SMTP
455142 SAPconnect: Configuration paging X
/ SMS via HTTP
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5 Appendix

Relevant for:
SCENARIO-SPECIFIC SETTINGS
Implementation 949220 Solution Manager: Implementation X
Scenario—Related SAP Notes Tabs
1244713 Installation of Custom Development X
Management Cockpit
Test Management 1027579 Extend SAP Solution Manager to X
Manage New Object Types Testing
Service Desk 949292 Solution Manager: Service Desk X
Related SAP Notes Service Desk
830882 DSWPNOTIFCREATE URL initialization X
parameters
1050148 Troubleshooting for Service Desk X
configuration
System Administration 949293 Solution Manager: Solution X
and System Monitoring Monitoring—Related SAP Note
199123 Word settings X
420213 Composite SAP note: Central X
monitoring of mySAP.components
1223266 CCMSBI Reporting X
Downtime 1096782 CCMS:Configuration of monitoring X
Management pauses
823941 SAP Start Service on Unix X
Job Scheduling 1111310 Job Scheduling Management: X
Management Extended Configuration
1225906 Customizing of the Job Request X
application
1230837 Creating a custom schedule X
documentation application
1225976 Creating custom print forms for Job X
Documentation
Change Request 903527 Solution Manager Change X
Management Standard Management: BC sets
Configuration
Change Control 1137683 Maintenance Optimizer and SLM X
THIRD PARTY INTEGRATION
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5 Appendix
5.4 Glossary

Relevant for:
SAP Central Process 1111310 Job Scheduling Management: X
Scheduling by Extended Configuration
Redwood
1118440 Copy default change transaction to a X
customer name space
1161405 Accumulative Note for SAP CPS for X
SAP NetWeaver
BMC AppSight for SAP 1034901 Installation of BMC AppSight for SAP X
Client Diagnostics Client Diagnostics
1034902 FAQ: BMC AppSight for SAP Client X
Diagnostics
SERVICE PROVIDER-SPECIFIC SETTINGS
Service Desk for 616946 Support Desk: support team X
Service Provider determination using SAP
Components Service Provider
903530 Solution Manager: Customizing for X
corporate function
970042 Service Desk: Enhancements for SP19 only
service providers
1281504 Authorization check for ICF Services SP19 only
Software Partner 951145 Duplicate KB entries - Clear X
inconsistent data
5.4 Glossary
5.4.1 Terminology: System Landscape and Related Terms
The Solution Manager is based on a system in a system landscape. Different terms are used to refer to this,
depending on how the system landscape is viewed. There are two semantic levels:
n A) overall view of systems and their role in the system landscape, and
n the technical level, referring to the technical attributes of a system, not its purpose in the system
landscape.
It depends on whether the focus is on a system’s purpose or on its technical properties. There are
several possible perspectives:
n general perspective
Term: System
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5 Appendix
5.4 Glossary
n Solution Manager perspective (Solution Manager as the central management platform)

Terms: Managing System, Managed System
Figure 1:
n business process—oriented perspective (business process as main focus)

Term: Business System
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5 Appendix
5.4 Glossary
Figure 2:
n technical perspective (technical attributes as main focus)

Term: System Type, Technical System
Figure 3:
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5 Appendix
5.4 Glossary
Features
The following table contains definitions of how these term are used in documentation.
Definitions Infrastructure: System
Term Definition Additional Remarks
System Neutral definition from a general Used in general documentation, in
perspective. The name of the system is overviews and so on.
based on the SAP product definition. It
can be defined more closely (see above),
Example
for example, managed system, business
In your system landscape you maintain
system and/or technical system.
several systems.
Managing System The central managing system, usually Used in general Solution Manager
the Solution Manager system, from scenario and function documentation
the Solution Manager perspective. A in the system landscape.
managing system usually manages other Synonym: Central System
systems, which are called managed (CCMS-related)
systems.
Example
Your managing system is SAP Solution
Manager.
Managed System Any system that is managed by another Used in general Solution Manager
system, usually the central Solution scenario and function documentation
Manager system platform, from the in the system landscape. Synonym:
Solution Manager perspective. In this Remote System (CCMS-related)
sense, the Solution Manager system can
also be a managed system.
Example
You monitor your managed systems
regularly, using SAP Solution Manager.
Business System Any system used in a business scenario, Used in general Business Suite and
from a business perspective. Solution Manager documentation, for
Business Suite—related topics.
Example
You monitor all business systems on
which the business process steps run,
regularly.
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5 Appendix
5.4 Glossary

System Type The type which the system can be, from Used in general Solution Manager
a technical perspective: system landscape documentation,
n ABAP with reference to the general system
n Java architecture.
n ABAP and Java
n Trex Example
n MDM The SAP Solution Manager system is
n LiveCache based on system types AS ABAP and AS
n ... Java.
Technical System A technical unit based on one or more
Example
instances, from a technical perspective.
Product instances can be installed in SAP Solution Manager is running on
one system, but also as independent (technical) system: SMP Client 200
(technical) systems with independent Solution Manager Diagnostics is
system IDs. It is defined by technical running on (technical) system: SMD
attributes, such as:
n System ID
n Installation Number
n ...
5.4.2 Terminology: Solution and Related Terms
The life—cycle of a product comprises different phases, such as implementation, operation, and
optimization, which are all supported by SAP Solution Manager. In the operational phase, SAP
Solution Manager uses the technical unit Solution to bundle systems according to various criteria:
n related business process steps
n related systems by administration purpose
The term is related to another primary concept, the Logical Component. Technical systems are stored in
logical components, which are then referenced in the solution. The solution is uniquely defined by
its Leading System Role.
Features
The following table contains definitions of how these term are used in documentation.
Definitions Infrastructure: Solution
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5 Appendix
5.4 Glossary

Solution A group of systems administered in SAP Used in general documentation, in
Solution Manager, which are managed overviews and so on. The solution
together. Solutions are independent is defined in the Solution Directory
of one another, e.g. all systems of one (transaction SOLMAN_DIRECTORY). Here,
subsidiary. all information about included systems
and business processes running on
these systems is stored. It forms the
basis for subsequent applications,
such as Monitoring, Job Scheduling
Management or Issue Management.
Example
See document Solution Concept and
Design on SAP Service Marketplace at:
http://service.sap.com/solutionmanager
Media Library Technical Papers .
Logical Component A set of technical systems with the Used in general documentation.
same SAP product release and main
instance, to be able to use these systems
in a system landscape uniformly in Example
various SAP Solution Manager use See document Logical Components
scenarios, i.e. in implementation, on SAP Service Marketplace at:
operational processing, and permanent http://service.sap.com/solutionmanager
optimization. It separates the Media Library Technical Papers .

abstract component level from
the physical system level, allowing
system-independent business process
definition.
Leading system role The system role of the business processes Used primarily in documentation for
documented in a solution, for instance Solution Directory.
production system or development
system. The default system role is
production, so all business processes
defined for this solution run in systems
with the system role: productive system.
Navigation role Used only for business process Used in relation to business process
operations: specifies the system role operations documentation.
used for navigation (checks, display) to
objects in managed systems.
Note
Change of navigation role is
user—specific and valid for all
solutions in the Solution Directory.
Example
User <XY> wants to check objects in
the development systems. The leading
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5 Appendix
5.4 Glossary

role of the solution is production
system. The user specifies development
system as navigation role.
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This page is left blank for documents
that are printed on both sides.
A Reference
A Reference
A.1 The Main SAP Documentation Types

The following is an overview of the most important documentation types that you need in the
various phases in the life cycle of SAP software.
Figure 4: Documentation Types in the Software Life Cycle
Cross-Phase Documentation
SAPterm is SAP’s terminology database. It contains SAP-specific vocabulary in over 30 languages, as
well as many glossary entries in English and German.
n Target group:
l Relevant for all target groups
n Current version:
l On SAP Help Portal at http://help.sap.com Additional Information Glossary (direct
access) or Terminology (as terminology CD)
l In the SAP system in transaction STERM
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A Reference
SAP Library is a collection of documentation for SAP software covering functions and processes.
n Target group:
l Consultants
l System administrators
l Project teams for implementations or upgrades
n Current version:
l On SAP Help Portal at http://help.sap.com (also available as documentation DVD)
The security guide describes the settings for a medium security level and offers suggestions for
raising security levels. A collective security guide is available for SAP NetWeaver. This document
contains general guidelines and suggestions. SAP applications have a security guide of their own.
n Target group:
l Technology consultants
l Solution consultants
n Current version:
l On SAP Service Marketplace at http://service.sap.com/securityguide
Implementation
The master guide is the starting point for implementing an SAP solution. It lists the required
installable units for each business or IT scenario. It provides scenario-specific descriptions of
preparation, execution, and follow-up of an implementation. It also provides references to other
documents, such as installation guides, the technical infrastructure guide and SAP Notes.
n Target group:
l Project teams for implementations
n Current version:
l On SAP Service Marketplace at http://service.sap.com/instguides
The installation guide describes the technical implementation of an installable unit, taking
into account the combinations of operating systems and databases. It does not describe any
business-related configuration.
n Target group:
n Current version:
Configuration Documentation in SAP Solution Manager ‒ SAP Solution Manager is a life-cycle
platform. One of its main functions is the configuration of business and IT scenarios. It contains
Customizing activities, transactions, and so on, as well as documentation.
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A Reference
n Target group:
n Current version:
l In SAP Solution Manager
The Implementation Guide (IMG) is a tool for configuring (Customizing) a single SAP system.
The Customizing activities and their documentation are structured from a functional perspective.
(In order to configure a whole system landscape from a process-oriented perspective, SAP Solution
Manager, which refers to the relevant Customizing activities in the individual SAP systems, is used.)
n Target group:
l Project teams for implementations or upgrades
n Current version:
l In the SAP menu of the SAP system under Tools Customizing IMG
Production Operation
The technical operations manual is the starting point for operating a system that runs on SAP
NetWeaver, and precedes the solution operations guide. The manual refers users to the tools and
documentation that are needed to carry out various tasks, such as monitoring, backup/restore,
master data maintenance, transports, and tests.
n Target group:
n Current version:
The solution operations guide is used for operating an SAP application once all tasks in the
technical operations manual have been completed. It refers users to the tools and documentation
that are needed to carry out the various operations-related tasks.
n Target group:
n Current version:
Upgrade
The upgrade master guide is the starting point for upgrading the business and IT scenarios of an
SAP solution. It provides scenario-specific descriptions of preparation, execution, and follow-up of an
upgrade. It also refers to other documents, such as the upgrade guides and SAP Notes.
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A Reference
n Target group:
l Project teams for upgrades
n Current version:
The upgrade guide describes the technical upgrade of an installable unit, taking into account
the combinations of operating systems and databases. It does not describe any business-related
configuration.
n Target group:
n Current version:
Release notes are documents that contain short descriptions of new features in a particular release
or changes to existing features since the previous release. Release notes about ABAP developments
are the technical prerequisite for generating delta and upgrade Customizing in the Implementation
Guide (IMG).
n Target group:
l Consultants
n Current version:
l On SAP Service Marketplace at http://service.sap.com/releasenotes
l In the SAP menu of the SAP system under Help Release Notes (only ABAP developments)
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Typographic Conventions
Example Description
<Example> Angle brackets indicate that you replace these words or characters with appropriate
entries to make entries in the system, for example, “Enter your <User Name>”.
Example Arrows separating the parts of a navigation path, for example, menu options
Example
Example Emphasized words or expressions
Example Words or characters that you enter in the system exactly as they appear in the
documentation
http://www.sap.com Textual cross-references to an internet address
/example Quicklinks added to the internet address of a homepage to enable quick access to
specific content on the Web
123456 Hyperlink to an SAP Note, for example, SAP Note 123456
Example n Words or characters quoted from the screen. These include field labels, screen titles,
pushbutton labels, menu names, and menu options.
n Cross-references to other documentation or published works
Example n Output on the screen following a user action, for example, messages
n Source code or syntax quoted directly from a program
n File and directory names and their paths, names of variables and parameters, and
names of installation, upgrade, and database tools
EXAMPLE Technical names of system objects. These include report names, program names,
transaction codes, database table names, and key concepts of a programming language
when they are surrounded by body text, for example, SELECT and INCLUDE
EXAMPLE Keys on the keyboard
04/30/2010 PUBLIC 39/42

SAP AG
Dietmar-Hopp-Allee 16
69190 Walldorf
Germany
T +49/18 05/34 34 34
F +49/18 05/34 34 20
www.sap.com
© Copyright 2010 SAP AG. All rights reserved.

Some software products marketed by SAP AG and its distributors contain proprietary software components of other
software vendors.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission
of SAP AG. The information contained herein may be changed without prior notice.
Some software products marketed by SAP AG and its distributors contain proprietary software components of other
software vendors.
Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation.
IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, System z9, z10,
z9, iSeries, pSeries, xSeries, zSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server,
PowerVM, Power Architecture, POWER6+, POWER6, POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes,
BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX,
Intelligent Miner, WebSphere, Netfinity, Tivoli and Informix are trademarks or registered trademarks of IBM Corporation.
Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.
Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks of Adobe Systems
Incorporated in the United States and/or other countries.
Oracle is a registered trademark of Oracle Corporation.
UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.
Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered
trademarks of Citrix Systems, Inc.
HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium,
Massachusetts Institute of Technology.
Java is a registered trademark of Sun Microsystems, Inc.
JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented
by Netscape.
SAP, R/3, xApps, xApp, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP Business ByDesign, and other SAP products
and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in
Germany and in several other countries all over the world. All other product and service names mentioned are the
trademarks of their respective companies. Data contained in this document serves informational purposes only. National
product specifications may vary.
These materials are subject to change without notice. These materials are provided by SAP AG and its affiliated companies
(“SAP Group”) for informational purposes only, without representation or warranty of any kind, and SAP Group shall not
be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are
those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein
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Disclaimer
Some components of this product are based on Java™. Any code change in these components may cause unpredictable and
severe malfunctions and is therefore expressly prohibited, as is any decompilation of these components.
Any Java™ Source Code delivered with this product is only to be used by SAP’s Support Services and may not be modified or
altered in any way.
Documentation in the SAP Service Marketplace

You can find this document at the following address: http://service.sap.com/instguides
04/30/2010 PUBLIC 41/42

SAP AG
Dietmar-Hopp-Allee 16
69190 Walldorf
Germany
T +49/18 05/34 34 34
F +49/18 05/34 34 20
www.sap.com
© Copyright 2010 SAP AG. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be
changed without prior notice.

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Version Date Description

Version Date Description

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Chapter 1 Configuration Guide . . . . . . . . . . . . . . . . . . . . 5

Chapter 2 Getting Started . . . . . . . . . . . . . . . . . . . . . . 7

Chapter 3 Configuring SAP Solution Manager . . . . . . . . . . . . . . 9

Chapter 4 Configuring SAP NetWeaver Business Client 1.0 . . . . . . . . . 15

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2.1 Target Group of This Guide

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2.2 Using SAP Solution Manager as Service Provider

2.3 SAP Solution Manager Scenarios and

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3 Configuring SAP Solution Manager

You configure SAP Solution Manager by:

3.1 Basic Settings

3.1.1 Automatic Basic Settings Configuration

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Transport Management System (TMS)

3.1.2 Manual Basic Settings Configuration

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3.2 Scenario—Specific and/or Service Provider—Specific

3.3 Activating Solution Manager Enhancements

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4 Configuring SAP NetWeaver Business

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5.1 Basic Technical Settings for Basic Functions

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Basic Business Blueprint and Configuration

5.2 Translating Your Own Customizing Entries

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5.3 Additional Information

5.3.1 Links for Additional Components on Service

Software Life-Cycle Manager (SLM) http://service.sap.com/slm and Information and

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Component Where in the Service Marketplace? IMG Activities and

Business Warehouse(BW) http://service.sap.com/bi Information and

SAP Quality Center by HP http://service.sap.com/solutionmanager Information and

SAP Redwood Job Scheduling service.sap.com/job-scheduling Information and

One Transport Order service.sap.com/solutionmanager Media

SAP TAO http://service.sap.com/saptao

Master Data Management (MDM) — http://service.sap.com/mdm and Used in System

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Component Where in the Service Marketplace? IMG Activities and

5.3.2 SAP Notes as Mentioned in the IMG

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IMG SAP Note Number SAP Note Title Support Package

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IMG SAP Note Number SAP Note Title Support Package

727998 Complete Replacement of Service X

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IMG SAP Note Number SAP Note Title Support Package

Adobe Documentation 944221 Troubleshooting of problems in X

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IMG SAP Note Number SAP Note Title Support Package