Cover Letter

Hello Sir/Ma’am,

Warm Greetings!

Hope you are doing brilliant.

Having experience of more than 10 years as a Digital Operations Transformation & Automation Lead, I have achieved
results working in different capacities as a Customer Experience Designer, Solution Architect, Operations & Technology
Transformation Consultant with Top Global organizations. My relentless passion for creating and contributing to build
customer loved services has provided me the opportunity to develop a diversified and valuable skill set, exercised in
successively progressive roles. I am well versed with Lean Six Sigma methodologies, Advance Process Automation Tools &
Technologies and the science of Program Management.

After learning about your organisation, I certainly believe that a relevant position in your organization would help me aptly
practice my skills and add value to the organization.

I am a firm believer of showcasing strong EQ at work along with the IQ as I always aspire to generate strong Business
Outcome for the clients and the business units I work for. I strongly possess willingness and ability to learn new things,
creativity and adaptability.

I am looking for an opportunity in which I would leverage my functional and business expertise gained over working for
organizations like Barclays, IBM (Client List – Royal Bank of Scotland, Citibank, HSBC, Standard Life Insurance), Kotak
Mahindra Bank and Coca Cola India.

In my spare time, you will find me reading about latest technology initiatives and developments as I am globally well-
known keynote speaker on Operations Excellence, Robotics Process Automation, Machine Learning & Artificial
Intelligence in Financial Services among Top Universities and International Conferences.

 https://www.opexinfinancialservices.com/opex-in-financial-services-2017-meet-vartul-mittal
 http://www.konnectlearning.com.au/wp-content/uploads/2017/01/Robotic-Process-Automation-2017-2.pdf
 https://tmt.knect365.com/ai-machine-learning-world/speakers/vartul-mittal
 http://rpacongressuk.com/hypfiles/uploads/2016/12/RPA2017EuropeMAIN11.pdf

Look forward to hear from you and for an opportunity to add value to your organization.

Thank You, for taking the time out to refer below CV.

Regards,
Vartul Mittal
Email: vratulmittal@gmail.com
Cell: +91- 9953 996 596
linkedin.com/in/vartulmittal
VARTUL MITTAL (Lead – Lean Digital Transformation & Automation - Barclays)
Gender: Male Nationality: Indian DOB: 25 Sept 1983 Email: vratulmittal@gmail.com Hand Phone: +91-9953996596

Profile Summary

I had been lately employed as Assistant Vice President – Lean Digital Transformation & Automation with Barclays Shared
Services. Having more than 10 years of domain consulting experience in executing projects in Advance Automation using
RPA & BPM, Smarter Process Automation, Solution Evaluation & Selection, Operations & Technology Transformation,
Strategic Cost Reduction & Optimization, Organization Change Management, Process Excellence & Quality, Lean Six
Sigma & Continuous Process Improvement, Project/Program Management, Managing Multi-functional Solutions. I have
strong experience in O2C, FP&A, R2R, STP Processes that I have gained while working on large-scale Transformation
projects with leading clients in the Financial Services, Healthcare, FMCG & Retail Industry.

With a proven track record of success in Client Servicing, End to End Transition/ Project & Business Change Management,
Business Process Management, Change Driven Technology Implementation, Business Analytics and Global Shared Services
Transformation my tenure with Kotak Mahindra Bank Limited, Coca Cola India and with various leading clients of IBM
(BPOs & Captive Shared Services) exhibits continuous advancement in client-base growth and revenue generation while
working in multi-cultural and international environments in India, South East Asia, UK, Europe and Latin America
involving senior client stakeholders.

Professional Work Experience

Assistant Vice President – Lean Digital Transformation & RPA – Barclays (Oct’15 – Oct’16)
Key Contribution: India, UK
Key member of Barclays – Operations & Technology Team, working with various global business functions across
different clusters with a remit to drive understanding and deliver Operations & Technology Strategy solutions to help
business functions in order to dramatically improve operations, reduce cost and deliver efficiencies.
 Led the improvement for the E2E process that includes cross functional teams and/or regions from VoC till Benefit
Realisation.
 Providing mentoring and guidance to Operational teams to enable Project Management, Business Excellence,
Continuous Improvement and Innovation with the using the LEAN Six Sigma methodologies & Robotic Process
Automation technology.
 Led in various phases (Assessment, Planning, Design, Development, Operational Support) of Finance and Accounting
Transformation Projects

Advisory Consultant – Business Transformation – Barclays (deputed by IBM UK) (Nov’13 – Oct’15)
Key Responsibilities: UK
As a Digital Operations Transformation & Automation Lead, work with business partners to proactively identify,
prioritize, facilitate and lead programs and support the delivery team ensuring program management and governance.
 Apply full range of Program/Project management skills to ensure successful delivery of complex, multi-site, medium to
large improvement and change projects
 Drives Change Management solution deployment and ensure benefit realization to improve operational efficiency and
Improve Organization Bottom Line

Advisory Senior Consultant, Business Analytics & Strategy - IBM Global Business Services (Jan’09 – Oct’13)
Project Delivery and Team Management: India, Singapore, UK, Europe, USA
 Led small to medium-size teams to deliver projects for global clients, manage project economics including planning and
budgeting, define deliverable content, manage stakeholders and ensure buy-in of proposed solutions to clients.
 Provided functional experience in Finance Transformation Projects across all the phases i.e Plan, Design, Build, Test
and Deploy, involving implementation of Enabling technology, tools and Software applications.
 Translated customer requirements into formal functional requirements and design documents and leading the efforts
that culminate in client acceptance of the results.

Domain Development:
 Develop assets and methodologies, points-of-view, research or white papers, conduct shared service feasibility studies,
design as well as operations including transition of work from onsite location.
 Utilize in-depth knowledge of Financial & Operational Analysis, Root Cause Analysis and Process and Risk assessment
to manage development and support of complex products and services from product design to post-sale service.
Business Strategy Development:
 Worked as part of a joint global sales team to identify and win potential opportunities (TCV >$10 M) starting from
connects, conversations, program managing invites, bid response, proposal defense and contract.
 Helped clients to formulate operations strategies that align corporate and business strategy with organization,
technology, and process strategy by communicating effectively with business and IT.
 Understood and translated buyer requirements into a tailored solution offering deal approach, right collection of
offerings, solution plan, proposal and cost estimate.

People Development:
 Performed a role of counselor and coach, provideed input and guidance into the firms staffing process, and actively
participated in staff recruitment and retention activities.
 Provided training & development sessions to the new hires in the division.

Senior Manager - Priority Banking, Kotak Mahindra Bank Ltd. (May’08 – Jan’09)
Key Contribution: India
 Customer Relationship Management: Acquired, developed and maintained banking relationships with select group of
High Net Worth Priority customers through individualized customer service.
 Offered Investment advisory services to priority customers by regular presentations and discussions.
 Increased the wallet share of the customer by strengthening existing customer relationships.
 Focused on higher revenue generation by penetration of all products in all clients portfolios.
 Coordinated with other group companies to provide seamless access to other products.
 Cross sold existing bank/third party products to priority customers.
 Tracked customer complaints/queries and turnaround times to ensure high level of customer satisfaction and provide
information for product and service enhancements.

GET – Coca Cola India

(Cross functional Rotation Assignments in, Manufacturing, Sales and Marketing) (Aug’05 – Mar’06)
Key Contribution India
Production - Company Owned Bottling Plant Operations (Dasna).
 Responsible for day to day operations of the factory production line and ensuring productivity goals are reached by way
of increasing efficiencies and reduction of costs.
 Effective usage of production facility to meet set production, yield targets & minimize losses.
 Responsible for various process improvements for enhancing the P.E., M.E., power saving, consumable cost control and
elimination of wastages.

Sales (NOIDA, Uttar Pradesh)

 Achieved Volume and Value targets by Month, QTR & Year.
 Achieved Sales, Distribution and Display Merchandising leadership with in area.
 Strengthened the Distribution network and manage the distributors productivity.
 Implemented various promotions for the overall Market Share improvement.

Key Skills

 Proficient in MS Visio, MS Office, MS Project, WBM - Websphere Business Modeler, ARIS Toolkit, BPR Workflow, IBM
BlueworksLive, Lombardi, Project Management Tool – Primavera & Statistical Tools – SPSS
 Certified as a Corporate Agent of Insurance by Insurance Regulatory & Corporate Authority India, 2008
 CBAP® Certified Business Analysis Professional by IIBA (International Institute of Business Analysis), 2011
 Certified in Process Excellence Lean Six Sigma Black Belt by KPMG, 2015 and IBM GBS, 2013
 Certified PRINCE2® Practitioner by APMG International, 2013
 Certified CHANGE MANAGEMENT® Practitioner by APMG International, 2014
 Certified Information Technology Infrastructure Library (ITIL) V3 Foundation, 2013
 Certified Senior Lean Coach by Lean CoE - IBM Global Business Services, 2012
 Member of Institute of Robotics Process Automation (IRPA), 2013

Academic Record

SYMBIOSIS CENTRE FOR MANAGEMENT & HUMAN RESOURCE DEVELOPMENT (SCMHRD) Pune, India
Masters in Business Administration: Finance & Operations (1st Class) May 2006 – April 2008
COLLEGE OF ENGINEERING ROORKEE (COER) Roorkee, India
Bachelors in Technology: Mechanical Engineering (1st Class) Aug 2001- May 2005