Terms and Conditions

IMPORTANT – PLEASE READ CAREFULLY

Terms and Conditions for the Payoneer Prepaid MasterCard® Card. This document
constitutes the agreement (“Agreement”) under which the Payoneer Prepaid MasterCard
Card has been issued to You. By using this Card, You agree to be bound by the terms and
conditions contained in this Agreement. In this Agreement, "Card" means the Payoneer
Prepaid MasterCard Card issued to You by Wirecard Card Solutions Limited who are
regulated by the FCA (Financial Conduct Authority) reference (900051).
“You” and “Your” means the person or persons who have received the Card and use the
Card as provided for in this Agreement. “We”, “Us”, and “our” mean Wirecard Card
Solutions Limited whose address is Grainger Chambers, 3 -5 Hood Street, Newcastle upon
Tyne, NE1 6JQ, United Kingdom our successors, affiliates or assignees. The Card program
described in this Agreement is managed by Payoneer Inc. (“Payoneer”) and operated by Us.
The Card will remain the property of Wirecard Card Solutions Limited and must be
surrendered upon demand. The Card is nontransferable, and it may be cancelled,
repossessed, or revoked at any time without prior notice subject to applicable law. Please
read this Agreement carefully and keep it for future reference.

If You are not a consumer, micro-enterprise (any entity engaged in an economic activity
which employs fewer than 10 persons and whose annual turnover and/or annual balance
sheet total does not exceed €2 million) or charity for the purposes of the UK Payment Services
Regulations 2017 (“Non-Consumer Entity”), certain terms of this Agreement shall not apply
or apply in a different manner, as indicated below in the relevant provisions of this
Agreement.

1. Characteristics

The Card is a prepaid Card that allows You to access funds on the Card at the ATM or POS as
described in clause 2 below. The Card does not constitute a checking, savings or other bank
account and is not connected in any way to any other account You may have. The Card is not a
credit Card. You will not receive any interest on the funds on the Card.

2. Personal Identification Number (“PIN”)

You will be choosing Your own Personal Identification Number through our on line ‘My Account’.
You will then be able to use Your Card and PIN (i) to obtain cash from any Automated Teller
Machine (“ATM”) or (ii) at any Point-of-Sale (“POS”) device which requires entry of a PIN, that
bears the MasterCard Brand Mark. All ATM transactions are treated as cash withdrawal
transactions. We recommend that You do not keep Your PIN with Your Card. If You believe that
anyone has gained unauthorised access to Your PIN, You should advise Us without undue delay,
following the procedures in clause 13 “Liability for Unauthorised, non-executed or delayed
transactions”. If You lose Your PIN You may contact Payoneer Customer Care to have the PIN
reset.
3. Information Needed to Obtain Your Card

When You apply for a Card We will ask for: (1) Your name; (2) address; (3) date of birth; and (4)
other information that will allow Us to identify You. To continue ongoing compliance and
validation, We may also ask to see Your driver's licence, government-issued photo ID or other
identifying documents either before or after the Card has been issued.

4. Keeping Your Card Secure

You should treat Your Payoneer Prepaid MasterCard Card like cash in a wallet. If it is lost or
stolen, You may lose some or all of Your money on Your Card, in the same way as if You lost
cash. Keep Your Prepaid Card safe and do not let anyone else use it.

5. Using Your Card and Keeping track of Your Card Balance

5.1 When funds have been added to Your Card, You may use Your Card to obtain goods or
services, or to obtain cash or to initiate transactions from Your Card, wherever MasterCard Cards
are accepted, as long as You do not exceed the value available on Your Card. Unless the context
indicates otherwise, We use the word “transaction” to refer to any use of Your Card mentioned
herein. Your Card may be used to obtain cash from an ATM. You can use Your Card at an ATM
to make a balance enquiry. You may use Your Card to make purchases at POS terminals.

5.2 Log into Your account at www.payoneer.com to view the Fee Schedule, which lists the fees
associated with using Your Card. We reserve the right to modify the Fee Schedule from time to
time. We will notify You of any change to the Fee Schedule at least two (2) months in advance
and the change will apply unless You notify Us to the contrary during this period (or if later the
time when the change comes into effect) except that We can apply the changes immediately and
without notice if they are more favourable to You. You will be deemed to have accepted the change
if you do not notify Us within such period but You are entitled to terminate this Agreement without
charge at any time before the end of the two-month period (or if later the time when the change
comes into effect). If you are a Non-Consumer Entity, We will notify you of any such change on
or before it enters into effect and the change will apply following the applicable notice. Your
continued use of Your Card after notice of the changes shall constitute your consent to such
changes. If You do not agree with the change, You may terminate this Agreement in the manner
detailed herein.

5.3 You agree that We may deduct from Your Card, all fees listed in the Fee Schedule. We reserve
the right to collect fees at a later date, without notice, for fees not deducted because of insufficient
funds. Other fees may be imposed by owners or operators of ATMs and POS equipment.

5.4 You are responsible for all transactions initiated by use of Your Card. If You use Your Card
number without presenting Your Card (including online or telephone purchase), the legal effect
will be the same as if You used the Card itself. Your Card cannot be redeemed for cash.

5.5 You should keep track of the amount of value loaded on Cards issued to You. You may view
the available balance on Your Card by logging into Your account at www.payoneer.com or by
contacting Payoneer Customer Care through the form on our Contact Us page at
www.payoneer.com or by calling 1-800-251-2521 Ext. 3 (within the US) or 1-847-461-1386, Ext.3
(International). You may perform a balance enquiry at an ATM to check Your balance. However,
You may be charged a fee for this service by the ATM operator.

5.6 Technical difficulties may delay showing of transactions using Your Card on Your account.
However, except in the circumstances where other provision of this Agreement applies (including
without limitation clauses 8 and 13), We will execute Your payment transaction using the Card by
the end of the business day following the time of receipt of the relevant payment order.

5.7 Each time You use Your Card, You authorise Us to reduce the value available on Your Card
by the amount of the transaction authorised by You at the ATM or POS and any applicable fees.
You are not allowed to exceed the amount available on Your Card (which amount on Your Card
shall be limited to the amounts set out in clause 7 below) through an individual transaction or a
series of transactions and You agree that We can block any payment transaction exceeding any
such amounts. Nevertheless, if a transaction exceeds the balance of funds available on Your Card
(creating a “shortage”) You shall remain fully liable to Us for the amount of the transaction and
You agree to pay Us promptly for the shortage. We also reserve the right to cancel the Card should
You create a shortage with Your Card. You do not have the right to stop payment on any purchase
transaction originated by use of Your Card unless You notify Us without undue delay on becoming
aware of any unauthorised or incorrectly executed payment transaction and in any event no later
than thirteen (13) months after the debit date. If You authorise a transaction and then fail to make
a purchase as planned, the authorization may result in a hold for that amount of funds for up to ten
(10) days.

6. Transactions

6.1. You agree that any use of Your Card, Card number or PIN constitutes Your authorisation and
consent to a transaction.

6.2. The time of receipt of a transaction order is when it is received on our systems. You cannot
stop a transaction after it has been transmitted with Your consent, or once You have given Your
consent to the merchant for a pre-authorised payment by using Your Card, Card number or PIN
unless You notify Us without undue delay on becoming aware of any unauthorised or incorrectly
executed payment transaction or defective or late execution without undue delay on becoming
aware of any such transaction and in any event no later than thirteen (13) months after the debit
date.

6.3. The Card cannot be used and the payment transaction using the Card will not be executed if:
i. a transaction will take You over Your available funds on the Card;
ii. a merchant refused to accept Your Card;
iii. there is a hold or Your funds are subject to legal process or other encumbrance
restricting their use;
iv. an ATM where You are making a cash withdrawal does not have enough cash;
v. the use of the Card will breach the rules of MasterCard;
 vi. abnormal and unforeseeable circumstances beyond our control prevent the transaction,
despite all our efforts; or
vii. in order for Us to comply with our obligation under applicable law.

6.4. We may refuse a transaction or suspend or terminate the right to top up Your Card for
objectively justified reasons relating to the security of the Card or the suspicion of the fraudulent
use of the Card by notifying You in accordance with clause 27.3 unless doing so would comprise
security measures or is otherwise unlawful. We may also do any of the foregoing if:
i. a transaction will take You over any of Your Card limits described in clause 7 or 14
(e.g. ATM withdrawal limit, see next clause) and there is a significant risk that You may
be unable to fulfil Your liability to pay;
ii. We have objectively justified reasons to believe the requested transaction or the use of
the Card is unauthorised; or
iii. access to Your Card has been blocked after You reported Your Card is lost or stolen.

6.5. For card-based payment transactions where You do not know the exact amount of the payment
transaction at the time you authorise it, We will not block funds charged on Your Card unless You
authorise the exact amount to be blocked. This could be the case for payments You make for
example at hotels or at fuel stations. We shall release any blocked funds without undue delay as
soon as We are aware of the exact amount of the payment transaction and immediately after receipt
of the relevant payment order.

6.6 You can choose to allow a third party provider (“TPP”) to access information on your account,
to combine and display information about Your account with information from accounts you have
with other payment service providers, and, if applicable, to make payments for You from Your
account, provided the TPP is authorised by the FCA or another European regulator and you have
given your explicit consent. If You do, you must keep us informed of any incorrect or unauthorised
transactions that happen so We can take steps to stop further misuse of your Card, and when We
are obliged to do so as a result of any incorrect or unauthorized transaction (except if you are a
Non-Consumer Entity), arrange any refund You have been entitled to and that you have requested
within eight (8) weeks from the date the funds were originally debited. If you are thinking of using
a TPP, it is important You check with the regulator whether it is authorised before you use it. We
can refuse or stop access to a TPP if We are concerned that the TPP is not authorised or if We
believe the TPP is fraudulent or acting fraudulently, and We will notify You, unless We believe
that would compromise our security or it would be unlawful to do so.

7. Limits on Transactions

7.1 For security reasons, You may only make up to thirty (30) withdrawals per any 24 hour period
at ATMs and the total number of transactions You can make using POS terminals is thirty (30)
transactions per any 24 hour period. You may not make more than USD 10,000 / EUR 10,000 /
GBP 10,000 in transactions of any type from Your Card per any 24 hour period, or more than USD
5,000 / EUR 5,000 / GBP 5,000 in transactions of any type from Your Card per any 24 hour period
where Your Card is linked to the balance under your Payoneer account (the relevant limit applies
according to the Card currency).

7.2 Any transaction made on a non-business day is considered made on the next business day.

7.3 You may not use Your Card for any illegal transactions or at gambling sites or for any gambling
activity.

8. Returns of goods and services purchased by the Card and Refunds

If You are entitled to a refund for any reason for goods or services obtained with Your Card, You
agree to accept credits to Your Card for such refunds. Where We receive any such refund for You,
and the refund (i) does not involve a currency conversion, (ii) involves only a currency conversion
between the euro and pounds sterling or another EU Member State currency, between pounds
sterling and another EU Member State currency, or between two other EU Member State
currencies, or (iii) involves only Us (and no other payment service provider), subject to clause
13.6, the refunded amount will be credited to Your Card immediately after the amount has been
credited to Our account.

9. Foreign Transactions

If You make a transaction in a currency other than the Card currency, this will be considered a
foreign transaction. Transactions in a currency other than the Card currency will be converted to
the Card currency. The currency conversion rate used by MasterCard on the processing date is
based on current foreign exchange and cross border rates and may differ from the rate in effect on
the transaction date or on the date that the transaction posts to your Card. For foreign transactions,
Payoneer charges a fee. For more information on fees please check the Fee Schedule available
from Your account at www.payoneer.com. To view conversion rates published by MasterCard go
to www.masterCard.com/global/currencyconversion/.

10. Receipts

You should get a receipt at the time You make a transaction using Your Card. You agree to retain
Your receipt to verify Your transactions.

11. Periodic Statements

Statements in electronic format will be made available free of charge by accessing Your account
at www.payoneer.com. You may also choose to have a paper statement mailed to You free of
charge and obtain information about the amount of money You have remaining on Your Card by
calling 1-800-251-2521 Ext. 3. This information, along with a history of transactions, is available
on-line by accessing Your account at www.payoneer.com.

12. Confidentiality
Subject to Our compliance with the legal requirements under the relevant data protection law, We
may disclose information to third parties about Your Card or the transactions You make:
i. Where it is necessary for completing transactions;
ii. In order to verify the existence and condition of Your Card for a third party, such as a
merchant;
iii. In order to comply with any government agency, court order, or other legal reporting
requirements;
iv. If You give Us Your written permission; or
v. To our employees, auditors, affiliates, service providers, or attorneys as needed.

13. Liability for Unauthorised, non-executed or delayed transactions

13.1. You must keep Your account or Card details and any security features safe at all times and
notify Us, without undue delay through our Contact Us page at www.payoneer.com or by calling
1-800-251-2521, on becoming aware of loss, theft or misappropriation of the same, suspected or
actual fraud or security threats or of any transaction that is not authorised. Subject to compliance
with these obligations and except where You are a Non-Consumer Entity, You will only be liable
up to a maximum of £35 (or Euro/dollar equivalent) per each loss, theft of misappropriation of the
Card (for transactions that take place prior to Your notifying Us of the same) arising from any
payment transactions that are not authorised provided that this limitation of Your liability does not
apply if (i) the loss, theft or misappropriation of the payment instrument was not detectable by You
prior to the payment except where You (as the payer) acted fraudulently or (ii) the loss was caused
by acts or omissions of our employee, agent or branch or of an entity which carried activities on
our behalf. A transaction shall be considered as not authorised if You have not given Your consent
for the transaction to be made in accordance with clause 6.1 above.

13.2. If You believe that a transaction is not authorised in that it has been made without Your
consent or has been incorrectly executed You should contact Us without undue delay by sending
a message to Payoneer Customer Care via the “Support Center” links on our website or by calling
1-646-658-3695 (in EEA countries) or +44-203-519-1198 (in the UK).

13.3. You shall remain liable for all losses relating to transactions that were not authorised arising
from fraudulent behaviour by You, Your failing intentionally or being gross negligence in failing
to (i) use Your Card in accordance with the terms of this Agreement, (ii) contact Us without undue
delay on becoming aware of the loss, theft, misappropriation or unauthorised use of the Card or
(iii) take reasonable steps to keep Your PIN safe.

13.4. Once You have notified Us of the loss, theft, misappropriation or unauthorised use of Your
Card, You will not be held liable for any further losses for transactions using the Card.

13.5. In order to receive a refund for any payment transaction that is not authorised or is incorrectly
executed You must make a claim for the refund without undue delay from the moment You become
aware of the same. In any event, a claim for a refund may not be made later than a maximum of
thirteen (13) months from the debit date. We may charge You a reasonable fee to cover our costs
in doing this. A refund for the amount of an unauthorised transaction to You will be made
immediately and in any event no later than by the end of the following business day after noting
or being notified of the transaction, unless (i) You have failed to comply with Your obligation to
notify under clause 13.1 or (ii) We have reasonable grounds for suspecting fraud and have
communicated them to the relevant national authority in writing. The refund will include any fees
that were debited for conducting the transactions. If You are not satisfied with the justification
provided for refusing the refund or with the outcome of Your claim for a refund, You may submit
a complaint or contact the complaints authority as described in the Complaints section.

13.6. When You make a payment with Your Card, We will be liable to You for correct execution
of the payment transaction unless (i) You have failed to comply with Your obligation to notify
under clause 13.1, (ii) You have used or provided an incorrect PIN, (iii) in abnormal or
unforeseeable circumstances beyond our control, the consequences of which would have been
unavoidable despite all efforts to the contrary or (iv) where a payment service provider is bound
by other legal obligations under the EU or national law. If We are liable, We will without undue
delay refund You the amount of the non-executed or defective payment transaction and restore
Your payment account which was debited by such transaction and will also immediately place the
amount of such payment transaction in, and credit the corresponding amount to, the payee's
payment account. However, We are not liable if We can prove to the payee's payment service
provider that the payee's payment service provider received the amount of the payment transaction
by the end of the following business day. In the situation where We receive a refund from the
supplier of goods and services to You, this means that We are not liable if We can prove to the
supplier's payment service provider that We are not responsible for a non-executed or defectively
executed payment of the refund unless the payment service provider proves that We have received
the refund, in which case We will make such amount credited to Your Card immediately.

13.7 If the exact amount of the payment transaction authorized by Your payee issuing the payment
order (as part of the Pay with Payoneer Service) is not specified and the amount of the transaction
exceeded the amount that You could reasonably have expected taking into account Your previous
spending pattern, the terms of this Agreement and the circumstances of the case, We will refund
in full any authorised payment transaction initiated by or through the payee. This however does
not apply where You have given consent directly to Us for the payment transaction to be executed
and, if applicable, information on the payment transaction was provided or made available in an
agreed manner to You by Us or the payee for at least four weeks before the due date. This section
13.7 does not apply if you are a Non-Consumer Entity.

14. Loading Value onto Your Card

14.1 You agree that, as an exception to clause 6.1, We may load funds to Your Card either from
funds received from third party payers that You designate from time to time or from funds in Your
Payoneer account where Your Card is linked to the balance under your Payoneer account (but not
from both), subject to the terms agreed between you and Payoneer. You authorize Us to recover
any funds erroneously so added to Your Card. You also agree that, as an exception to clause 6.1,
We may debit Your Card based on payment orders issued by third party payees that You designate
from time to time and pursuant to Your authorization thereof.
14.2 If a credit to Your Card has an error or if You require additional information regarding funds
added, loaded or debited by a person other than Yourself, You must contact that person without
undue delay.

14.3 For security measures, in connection with loading funds to Your Card You may be required
to provide electronic and/or paper evidence of personal and address verification or other supporting
documentation.

14.4 The maximum aggregate amount allowed on Your Card at any time is USD 10,000 / EUR
10,000 / GBP 10,000, or USD 5,000 / EUR 5,000 / GBP 5,000 for Cards linked to the balance
under your Payoneer account (the relevant limit applies according to the Card currency). Payments
exceeding this amount will be available as the funds are depleted. Notwithstanding the foregoing,
if Your Card is being issued to You in connection with Your receipt of services from Payoneer
Japan Limited, a registered Funds Transfer Service Provider in Japan, the maximum aggregate
amount allowed on Your Card at any time will be lower than the aforesaid amounts, and shall be
as specified in Exhibit A of the Payoneer Japan Limited Terms and Conditions. For more
information about loading additional funds to Your Card, contact Payoneer Customer Service
through our Contact Us page at www.payoneer.com.

15. Telephone Monitoring/Recording

From time to time We may monitor and/or record telephone calls between You and Us to assure
the quality of our customer service or as required by applicable law.

16. No Warranty Regarding Goods and Services

We are not responsible for the quality, safety, legality, or any other aspect of any goods or services
You purchase with Your Card.

17. Card Expiry

The expiry date of You Card is embossed on the front of the Card. Upon expiry of Your Card
Payoneer may, at our discretion, send You an invitation to order a replacement Card for Yourself
through Your account at MyAccount.Payoneer.com. Alternatively, You may contact Us to seek
redemption of the remaining funds on Your Card by following the process described in clause 21.

18. Redeeming the Funds on Your Card

18.1 You have the right to redeem the funds on Your Card at any time in whole or in part. To do
so, please contact Payoneer through our Contact Us page at www.payoneer.com or by calling 1-
800-251-2521.

18.2 If You request redemption of all funds on Your Card, please confirm in writing that You
have destroyed Your Card by cutting it up. When We process Your redemption request, We may
require You to provide Us with documents, such as identification documents, so that We may
process Your request in accordance with legal requirements. When We process Your redemption
request We may also charge a redemption fee. For more information on fees please check the
Fee Schedule available from Your account at www.payoneer.com.

18.3 We will not redeem the value of the funds on Your Card to You if Your request for redemption
of the funds is more than six years after the date of termination or expiry of this Agreement.

19. Transfer to a New Prepaid Card

19.1 We may transfer Your unused balance to a new Card provided by a Card issuer other than
Wirecard Card Solutions Limited at any time. Before We do this, We will give You two (2)
months’ notice of the new Card arrangements and the new Card terms and conditions. Unless You
advise Us within two (2) months that You do not want a new Card from the new Card issuer and/or
do not wish this Agreement to terminate, You agree that We can automatically transfer the unused
balance on Your Card to a new Card provided by the new Card issuer. Notwithstanding the
foregoing, if you are a Non-Consumer Entity, We can automatically transfer the unused balance
on Your Card to a new Card provided by the new Card issuer.

19.2 Once the balance is transferred to the new Card, and this Agreement is terminated and the
new terms and conditions will apply to the use of the new Card.

20. Deactivation and Inactivity Fee

20.1 A monthly inactivity fee may be collected if no transactions and no payments have been
allocated to Your Card in the last thirty (30) days. If the inactivity fee is assessed, the charge will
be recurring each month, unless funds are added and as long as the balance on the Card is more
than zero. For more information on fees please check the Fee Schedule available from Your
account at www.payoneer.com.

20.2 Subject to clause 6.4 above, if no transactions and no payments have been allocated in six (6)
months, the Card may be deactivated and for Cards with zero balance the Card may be deactivated
after three (3) months of no activity. To reactivate a deactivated Card please contact Payoneer
Customer Care through the form on Payoneer's Contact Us page at www.payoneer.com, or log on
to MyAccount at MyAccount.Payoneer.com and following reactivation all funds, less appropriate
fees, will be made fully available.

21. Amendment and Cancellation

21.1 We may terminate this Agreement by notifying You at least two (2) months in advance;
however, if you are a Non-Consumer Entity we may terminate this Agreement by notifying you at
least fifteen (15) days in advance. Any variation of the terms of this Agreement shall be subject to
mutual agreement to the extent such agreement is required under applicable law. We will notify
You of any change to the terms of this Agreement at least two (2) months in advance and the
change will apply unless You notify Us to the contrary during this period (or if later the time when
the change comes into effect). You will be deemed to have accepted the change if you do not notify
Us within such period, but You are entitled to terminate this Agreement without charge at any time
before the end of the two-month period (or if later the time when the change comes into effect).
The third and fourth sentences of this clause 21.1 do not apply if You are a Non-Consumer Entity.

21.2 This Agreement will continue until terminated by either party. You may terminate this
Agreement by writing to Payoneer through the Contact Us page at www.payoneer.com or by
calling 1-800-251-2521. Termination of this Agreement will not affect any of rights or obligations
arising under this Agreement prior to termination.

21.3 You have a legal right to cancel Your Card and terminate this Agreement without any charge
up to six (6) months after You enter into this Agreement. If You cancel Your Card and terminate
this Agreement after such period, once all transactions and fees have been deducted, We will
arrange for any unused funds to be refunded to You, see clause 18 for further information. In such
case, a redemption fee may be charged (check the Fee Schedule from Your account at
www.payoneer.com) unless You have arranged to transfer any unused funds to another Card
managed by Us. If another Card is issued a new agreement will commence.

22. Funds Protection

The Prepaid MasterCard is an electronic money product and although it is a product regulated by
the Financial Conduct Authority, it is not covered by the Financial Services Compensation
Scheme. No other compensation scheme exists to cover the losses claimed in connection with the
Prepaid MasterCard. This means that in the event that Wirecard Card Solutions Ltd becomes
insolvent Your funds may become valueless and unusable and as a result You may lose Your
money. However, as a responsible e-money issuer, Wirecard Card Solutions Limited ensures that
once it has received Your funds they are deposited in a secure account, specifically for the purpose
of redeeming transactions made by Your Prepaid Card. In the event that Wirecard Card Solutions
Limited becomes insolvent funds that You have loaded which have arrived with and been
deposited by Wirecard Card Solutions Limited are protected against the claims made by creditors.

23. Privacy and Data Protection

i. Information We Collect (“Cardholder Information”): (a) Information about purchases made with
the Card, such as date of purchase, amount and place of purchase; (b) Information You provide to
Us when You apply for a Card.

ii. Information Security: Only those persons who need it to perform their job responsibilities are
authorised to have access to Cardholder Information. In addition, We maintain physical, electronic
and procedural security measures to safeguard Cardholder Information.

iii. Disclosure: We may use Cardholder Information to provide customer services, to develop
marketing programs, to help protect against fraud and to conduct research and analysis. If You do
not wish that We use Cardholder Information for marketing purposes, please contact Us at
c.support@payoneer.com. In addition, it is often necessary for Us to disclose Cardholder
Information for the same purposes to companies that work with Us. For example, We may provide
certain Cardholder Information to companies that perform business operations or services,
including marketing services, on our behalf. If You do not wish that We provide any Cardholder
Information in connection with marketing services, please contact Us at c.support@payoneer.com.
We may also provide certain Cardholder Information to others as permitted by law, such as
government entities or other third parties in response to subpoenas.

24. Other Terms

24.1 Your Card and Your obligations under this Agreement may not be transferred without Our
prior written consent. We may transfer our rights under this Agreement.

24.2 Use of Your Card is subject to all applicable rules and customs of any clearinghouse or other
association involved in transactions.

24.3 We do not waive our rights by delaying or failing to exercise them at any time.

24.4 If any provision of this Agreement shall be determined to be invalid or unenforceable under
any rule, law, or regulation the validity or enforceability of any other provision of this Agreement
shall not be affected.

24.5 This Agreement and any non-contractual obligations arising out of or in connection with it
shall be governed by and construed in accordance with English law. The parties agree to submit to
the non-exclusive jurisdiction of the English courts.

25. Reporting Responsibility

You are responsible for reporting to all applicable government tax authorities, all earnings received
and loaded on to Your Card and the payment of any applicable taxes that apply to such earnings.

26. Complaints

We are committed to ensuring all complaints are fairly addressed. However, if You are still
unhappy with the outcome of our response or if You feel You have additional information to
support Your complaint, let Us know as We would welcome the opportunity to help resolve the
matter in full. We will try to resolve any complaints you have about your Card or the service
provided hereunder within fifteen (15) business days of receiving your complaint and in
exceptional circumstances, within thirty-five (35) business days (and we will let you know if this
is the case.

Alternatively, and only once our formal complaints procedure has been fully exhausted, You may
choose to refer Your complaint to the Financial Ombudsman Service for an impartial review and
would need to do so within six (6) months of our final response:

The Financial Ombudsman Service

Address: Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

27. Language and Communication

27.1. This Agreement is entered into in English and all communication relating to the matters
arising from or in connection with this Agreement shall be in English.

27.2. Notwithstanding other provisions of this clause 27, You, as the payer, may request the
following information to be provided on paper: (a) a reference enabling You to identify the
payment transaction and where appropriate information relating to the payee, (b) the amount of
the payment transaction in the currency in which the Your payment account is debited or in the
currency used for the payment order, (c) the amount of any charges for the payment transaction
and where applicable a breakdown of the amounts of such charges, (d) where applicable the
exchange rate used in the payment transaction by Us and the amount of the payment transaction
after that currency conversion and (e) the debit value or the date of receipt of the payment order.
This section 27.2 does not apply if You are a Non-Consumer Entity.

27.3. Subject to clause 27.2 above and to the fullest extent permitted by law, this Agreement and
any other agreements, notices or other communications from Us to You relating to the matters
arising from or in connection with this Agreement ("Communications") may be provided to You
electronically, and You consent and agree to receive Communications in an electronic form.
Electronic Communications may be posted on Your “My Account” and/or delivered to Your email
address. For this purpose You must at all times maintain at least one valid e-mail address. You are
required to check for incoming messages regularly and frequently. Messages may contain links to
further communication on our website. In order to view emails You need a computer with e-mail
software that can display e-mails in HTML format. We may also send You attachments in Adobe
Systems Inc.’s Portable Document Format (PDF), for which You need Adobe’s Acrobat Reader,
which can be downloaded for free at www.adobe.com. Except where the information is provided
on paper in accordance with clause 27.2, any communication or notice sent by e-mail will be
deemed received by You on the same day if it is received in Your e-mail inbox or is posted to “My
Account” before 4:30 pm on a business day. If it is received after 4:30pm on a business day or at
any other time, it will be deemed received on the next business day. You can print a paper copy
of or download any electronic Communication and retain it for Your records. All Communications
in electronic format will be considered to be “in writing,” and to have been received no later than
five (5) business days after posting or dissemination, whether or not You have received or retrieved
the Communication. We reserve the right to provide Communications in paper format. Your
consent to receive Communications electronically is valid until You revoke Your consent by
notifying us. If You revoke Your consent to receive Communications electronically, except where
clause 27.2 above applies, We may terminate this Agreement and Your right to use the services
provided hereunder, and you accept sole liability for any consequence resulting from such
termination, to the extent permitted by law and unless otherwise provided in this Agreement.

27.4. You can request a copy of the current Terms and Conditions or any other contractual
document relevant to You by contacting Payoneer Customer Care.
27.5. Apart from communicating via e-mail, We may contact You via letter, telephone, SMS or
mobile phone, where appropriate including when We need to contact You urgently as We suspect
or find fraudulent activity on Your account if We think this is the quickest way to contact You,
and We may require communication via SMS in order to authenticate payments or other activity.
Any communication or notice sent by post will be deemed received three (3) days from the date
of posting. Any communication or notice sent by SMS will be deemed received the same day. You
may contact us at any time by sending a message to Payoneer Customer Care via the “Support
Center” links on our website or by calling 1-646-658-3695 (in EEA countries) or +44-203-519-
1198 (in the UK).

27.6. We’ll use the same contact details which you have already provided us with when contacting
you. You must inform us immediately if your personal details or contact information change.

27.7 For the purposes of this Agreement, “business day” means a day (other than a Saturday,
Sunday or public holiday) when banks in London are open for business.