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Case Processing Summary

Cases

Valid Missing Total

N Percent N Percent N Percent

Pelayanan 30 100.0% 0 .0% 30 100.0%

Harga 30 100.0% 0 .0% 30 100.0%

Kepuasan 30 100.0% 0 .0% 30 100.0%

Descriptives

Statistic Std. Error

Pelayanan Mean 18.43 .228

95% Confidence Interval for Lower Bound 17.97

Mean
Upper Bound 18.90

5% Trimmed Mean 18.44

Median 18.50

Variance 1.564

Std. Deviation 1.251

Minimum 16

Maximum 21

Range 5

Interquartile Range 1

Skewness -.121 .427

Kurtosis -.461 .833

Harga Mean 21.60 .290

95% Confidence Interval for Lower Bound 21.01

Mean Upper Bound 22.19

5% Trimmed Mean 21.57

Median 21.00

Variance 2.524

Std. Deviation 1.589

 Minimum 19

Maximum 25

Range 6

Interquartile Range 2

Skewness .219 .427

Kurtosis -.561 .833

Kepuasan Mean 26.80 .285

95% Confidence Interval for Lower Bound 26.22

Mean Upper Bound 27.38

5% Trimmed Mean 26.80

Median 27.00

Variance 2.441

Std. Deviation 1.562

Minimum 24

Maximum 30

Range 6

Interquartile Range 2

Skewness -.109 .427

Kurtosis -.448 .833

EXAMINE VARIABLES=X1 X2 Y
/PLOT STEMLEAF NPPLOT
/STATISTICS DESCRIPTIVES
/CINTERVAL 95
/MISSING LISTWISE

/NOTOTAL.

Tests of Normality

Kolmogorov-Smirnova Shapiro-Wilk

Statistic df Sig. Statistic df Sig.

Pelayanan .175 30 .020 .942 30 .105

Harga .180 30 .014 .949 30 .161

Kepuasan .151 30 .079 .954 30 .216

a. Lilliefors Significance Correction

Pelayanan
Pelayanan Stem-and-Leaf Plot
Frequency Stem & Leaf

2,00 Extremes (=<16,0)

5,00 17 . 00000
,00 17 .
8,00 18 . 00000000
,00 18 .
9,00 19 . 000000000
,00 19 .
5,00 20 . 00000
1,00 Extremes (>=21,0)

Stem width: 1
Each leaf: 1 case(s)
Harga
Harga Stem-and-Leaf Plot

Frequency Stem & Leaf

3,00 19 . 000
4,00 20 . 0000
9,00 21 . 000000000
5,00 22 . 00000
5,00 23 . 00000
3,00 24 . 000
1,00 25 . 0

Stem width: 1
Each leaf: 1 case(s)
Kepuasan
Kepuasan Stem-and-Leaf Plot

Frequency Stem & Leaf

3,00 24 . 000
3,00 25 . 000
6,00 26 . 000000
8,00 27 . 00000000
6,00 28 . 000000
3,00 29 . 000
1,00 30 . 0

Stem width: 1
Each leaf: 1 case(s)
[DataSet0]

Descriptive Statistics

Mean Std. Deviation N

Kepuasan 26.80 1.562 30

Pelayanan 18.43 1.251 30

Harga 21.60 1.589 30

Correlations

Kepuasan Pelayanan Harga

Pearson Correlation Kepuasan 1.000 .152 .731

Pelayanan .152 1.000 .073

Harga .731 .073 1.000

Sig. (1-tailed) Kepuasan . .212 .000

Pelayanan .212 . .351

Harga .000 .351 .

N Kepuasan 30 30 30

Pelayanan 30 30 30

Harga 30 30 30

Variables Entered/Removedb

Variables Variables
Model Entered Removed Method

1 Harga,
. Enter
Pelayanana

a. All requested variables entered.

b. Dependent Variable: Kepuasan

Model Summary

Change Statistics
Adjusted R Std. Error of the
Model R R Square Square Estimate R Square Change F Change df1 df2 Sig. F Change

1 .737a .544 .510 1.094 .544 16.080 2 27 .000

a. Predictors: (Constant), Harga, Pelayanan

 ANOVAb

Model Sum of Squares df Mean Square F Sig.

1 Regression 38.488 2 19.244 16.080 .000a

Residual 32.312 27 1.197

Total 70.800 29

a. Predictors: (Constant), Harga, Pelayanan

b. Dependent Variable: Kepuasan

Coefficientsa

Standardized
Unstandardized Coefficients Coefficients Correlations

Model B Std. Error Beta t Sig. Zero-order Partial Part

1 (Constant) 9.152 3.938 2.324 .028

Pelayanan .124 .163 .099 .760 .454 .152 .145 .099

Harga .711 .128 .723 5.550 .000 .731 .730 .722

a. Dependent Variable: Kepuasan