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ITINET2962A Review and maintain network system performance

ITINET2962A: Review and maintain network system performance

Competency Descriptor: This unit deals with the skills and knowledge required to ensure
that a network system is performing to expectations and remains
effective.

Competency Field: Information Technology

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA

1. Benchmark performance 1.1 Enterprise and customer performance expectations are
identified from requirements documentation.

1.2 Performance and maintenance benchmarks are identified

according to technical requirements.

1.3 Security benchmarks are identified according to the

business requirements.

1.4 The capabilities of the system are determined from

technical documentation.

1.5 Benchmark standards are documented and applied in

accordance with enterprise policies and guidelines.

2. Review and track system 2.1 Performance is measured against benchmarks across all
performance key performance areas.

2.2 Actual performance results are carefully checked against

expected results and all shortfalls are accurately
documented.

2.3 Use of resources in the system is reviewed to identify

potential improvements.

2.4 Procedures and processes for users and administrators to

identify faults or suggest improvements are implemented
according to enterprise and clients requirements.

2.5 Automatic fault reporting procedures and processes are

monitored according to enterprise requirements.

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ITINET2962A Review and maintain network system performance

2.6 Security measures are monitored and reviewed within own

area of responsibility.

2.7 Established administration and maintenance schedules are

implemented according to enterprise policies and
guidelines.

2.8 Preventative maintenance and/or administration indicators

are identified and the alert system is monitored.

2.9 User activity is tracked and authorized changes made

according to user activity if necessary.

3. Tune performance 3.1 Actual performance is compared against benchmarks over

an appropriate period and changes to be made are
identified based on discrepancies.

3.2 Performance shortfalls are accurately documented and

referred to the appropriate personnel.

3.3 Diagnostic tools are used to correct faults and ensure

performance benchmarks as directed.

3.4 Preventative maintenance is undertaken on a regular basis

to ensure continuous and consistent performance.

3.5 Fault correction, maintenance and administration are

completed as directed and all changes are documented.

4. Initiate performance 4.1 User surveys or feedback channels are available to identify
improvement any maintenance or administration requirements in order to
ensure that the system continues to meet user expectations.

4.2 Security tools and procedures are reviewed and improved

as necessary.

4.3 Maintenance and monitoring schedules are documented

and implemented according the business requirements.

4.4 Maintenance and administration documentation is evaluated

to identify areas for performance improvement.

4.5 Common faults or administration problems are identified

from documentation and improvements are made as
directed.

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ITINET2962A Review and maintain network system performance

4.5 System is updated site on a regular basis as directed.

4.6 Responses to users who provide feedback and information

are provided promptly.

RANGE STATEMENT
This unit applies to activities associated with the essential operations linked to reviewing and improving
network system performance.

Networks may include: Resources may include:

 small LAN  hardware

 large LAN  software
 peer to peer networks  data
 communication systems  human

System performance may include: Performance improvements may include:

 speed of operation  increased workflow

 easy access by authorized users  increased capabilities
 ease of communication between users  increased storage capacity
 delivery of required outcome  decrease incidents of system hanging up
 storage capacity  increased speed of operation
 easy storage and retrieval of data  increase in number of possible users

Established guidelines and procedures may Appropriate personnel may include:

include:
 network administrator
 manufacturer’s specifications  system administrators
 enterprise guidelines  supervisors
 industry standards  client support managers
 legislative requirements
 Occupational Health and Safety

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ITINET2962A Review and maintain network system performance

EVIDENCE GUIDE
Competency is to be demonstrated by the ability to review and improve network system performance in
accordance with the performance criteria and the range listed within the range of variables statement.

(1) Critical Aspects and Evidence

It is essential that competence be observed in the following aspects:

 demonstrate knowledge of fundamentals and features of network system administration and

maintenance
 demonstrate the ability to evaluate network system performance against established
benchmarks
 identifications of performance shortfalls and changes required to improve performance
 provision and implementation of viable solutions to improve system performance
 apply organizational quality procedures and processes
 perform all maintenance and administration tasks in accordance with standard operating
procedures
 complete appropriate documentations in accordance with enterprise requirements

(2) Pre-requisite Relationship of Units

The pre-requisite for this unit is:

 Nil

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ITINET2962A Review and maintain network system performance

(3) Underpinning Knowledge and Skills

Knowledge Skills
Knowledge of: The ability to:

 system performance  communicate effectively

 maintenance procedures
 current industry accepted hardware
and software products with broad
knowledge of general features and
capabilities and detailed knowledge in
some areas
 diagnostic tools
 benchmark standards
 evaluating system performance
 system administration
 common network faults and relevant
solutions
 network security
 network operating systems
 user expectations
 present information accurately
 apply diagnostic skills
 analyse and evaluate information
 solve problems
 perform maintenance procedures
 provide system administration
 evaluate performance against
benchmarks
 provide solutions
 monitor system performance and user
activities
 follow instructions
 interpret technical documentation
 produce reports

(4) Resource Implications

To demonstrate this unit of competence the candidate will require access to:

 workplace (actual enterprise or simulated)

 technical documentations and benchmarks
 maintenance and administration schedules

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ITINET2962A Review and maintain network system performance

(5) Method of Assessment

Assessment methods must confirm consistency of performance over time and in a range of
workplace relevant contexts.

Evidence may be collected in a variety of ways including:

 direct observation
 oral questioning
 written test
 evaluation of previous work
 testimonials from clients
 case studies/projects
 evaluation of qualifications/portfolio/awards/resume/workplace documents
 authenticated assessments and/or assignments from relevant training courses
 supporting statement from supervisor or previous employer

Assessment should be conducted over time and will generally be in conjunction with assessment
of other units of competency.

Simulated activities must closely reflect the workplace.

(6) Context of Assessment

This unit may be assessed on or off the job. Assessment should include practical demonstration
either in the workplace or through a simulation. A range of methods to assess underpinning
knowledge should support this.

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ITINET2962A Review and maintain network system performance

CRITICAL EMPLOYABILITY SKILLS

Three levels of performance denote level of competency required to perform a task. These levels do not
relate to the NCTVET Qualifications Framework. They relate to the seven areas of generic competency
that underpin effective workplace practices.

Level 1
 Carries out established
processes
 Makes judgement of
quality using given criteria
Levels of Competency
Level 2
 Manages process
 Selects the criteria for the
evaluation process
Level 3
 Establishes principles and
procedures
 Evaluates and reshapes process
 Establishes criteria for evaluation

Collect, analyse and organise information Level 2

Communicate ideas and information Level 2
Plan and organise activities Level 2
Work with others and in team Level 2
Use mathematical ideas and techniques Level 2
Solve problems Level 2
Use technology Level 2

Please refer to the Assessment Guidelines for advice on how to use the Critical Employability Skills.

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