Rhonda Mayes 760 298-1016

66265 Avendia Dorado, Desert Hot Springs, CA 92240 mayesrh@hotmail.com

Summary of Qualifications
• Excellent written and verbal communications skills related to troubleshooting & problem solving
• Experience in Office Management, Customer Service, Human Resource & Collections
• Proficient in Microsoft Office, Word, Excel, Outlook, and the Internet
• Analytical, organizational and detail oriented
• Self-starter, people motivator and always a team player

Professional Experience
Desert Horizon Apartments, Desert Hot Springs, CA 2-06 to 8-10
Certified Office Manager
• Process all aspects of the applications
• Manage administrative functions, such as collection of rents, resident file documentation, rental
documentation, rental tracking, tenant certifications, re-certification, move-ins, move-outs, evictions, and
collections
• Monitors and directs rental activity, all on-site marketing activities, and functions, both in occupied and vacant
apartments
• Responsible for resident retention and providing a quality living experience for the residents
• Administer criminal background and credit checks
• Assist accounting department in A/R
• Coordinate maintenance personnel and order supplies
• Consistently implement the policies and procedures of the company
• Responsible for hiring Maintenance personal and trained Managers from other Properties owed by company

H&R Block, Desert Hot Springs, CA Seasonal, past 10 Years

Client Service Coordinator January to April
• Service client needs by making/rescheduled appointment
• Client check-ins
• Answer phones
• Maintain client records
• Assist office manager in daily operation
• Administer all functions of refund checks
• General clerical duties and other processing

Sourcing International, LLC, Palm Springs, CA 2-05 to 11-05

Assistant
• Assist owner in daily operation of office
• Maintain office files and owners personal records
• Maintain bank records, office and personal, some accounting
• Support sales department
• Provide customer service
• Create and maintain customer records
• Process orders & invoiced
• Over see Purchasing, Shipping /Receiving
• General office duties and other processing

Remstar International, Inc., Vista, CA 5-01 to 1-05

Admin/Office Coordinator
• Provide customer service and follow up on customer complaints
• Create and maintain all customer records
• Liaison with corporate Admin department on all aspects
• Schedule and dispatch tech support
• Produced & maintain information pertaining to all service & billing
• Responsible for over seeing Purchasing, Shipping /Receiving
• Maintain inventory, along with quarterly reports
• Support Sales Department
• General office duties and other processing
McCain Traffic, Vista, CA 6-98 to 5-01
Customer Service Representative
• Provide customer service and follow up on customer complaints
• Order entry, coordinate and purchase order related material
• Schedule and dispatch tech support, submit proper paper work
• Carry out administrative functions on a daily basic
• Process weekly reports pertaining to Backlogs and Open orders

Neogen Corporation, Lexington, KY 3-97 to 3-98

Customer Service Representative
• Maintain customer data using ACT software program
• Follow up on customer complaints and technical service requests to ensure customer satisfaction
• Assist accounting department in A/R, payroll, resolving customer billing & collections problems
• Generated various reports & graph using Excel & Soloman
• General clerical duties and other processing

Borg-Warner, San Diego, CA 3-95 to 3-97

Personnel Specialist
Responsible for supervising the administrative support staff and all facets of Human Resources
• Managed all human resources related needs including recruitment, orientation, scheduling, training and
counseling
• Conduct background investigations and criminal investigations
• Produced & monitor all corporate monthly reports & audits to the parent company
• Liaison with corporate Human Resources department
• Create & maintain all employee records

References available upon request