Professional Documents
Culture Documents
Traditionally, performance appraisal was just limited to two main persons involved in the
feedback process - namely the supervisor and the employee. The top-down approach,
the usual performance appraisal jamboree in corporates, is conducted where the
supervisor and the employee discuss one-to-one on broad swathe of issues pertaining
to the latter's performance out comes. This traditional approach, involving supervisor
and employee, is riddled with the problems of subjectivity, biases and halo effect. The
traditional top-down approach predicated on single source of feedback (ie., supervisor)
suffers on account of limited knowledge and inaccurate view of the not-so-competent
supervisor. Many a time, supervisors also try to avert being on collision course with the
sub-ordinates and may obscure the picture by giving inputs that may be entirely untrue.
Since supervisors are far removed from the flow of work, they may find it tough to give
feed back hinged on actual observation. Even if the supervisor intends to give a positive
criticism he may still hold himself in the tracks for want of actual incident to buttress his
opinion.
Half the time an individual do no get a real picture and gain an actual glimpse into the
kind of person one is. An employee's ability to identify core strengths and quelling
weaknesses gets irredeemably impaired. The information asymmetry about our
competencies, skills and performance related outcomes strait jackets the development,
stultifies the growth and limits the perspectives. The Question that begs an answer is: is
there a way forward? Is there a feed back approach where the inputs about an
individuals performance can be sourced from multiple – levels? Will it be possible for
the individual to get feed back about his/her managerial and behavioral dimension from
multiple sources? The answer to all these questions are deafeningly loud and crystal
clear - 360-degree feedback holds the key. In today's competitive environment,
gathering information from all directions to assess one's standing has become an urgent
imperative and compelling necessity. In addition to this, the corporate culture is on the
cusp of profound evolution. There is an increased thrust on teamwork and delivering a
world-class customer service. Employees development needs has become the byword
among businesses. In a highly commoditised job market, companies are using every
thing at the command to attract and retain the best talent. Businesses are helping
employees to replenish their skills to stay relevant in the evolving times. Companies are
looking to ways and means to optimize and measure employees and companies
performance. The trajectory of these developments has shifted the focus from single –
source feed back system to multiple – source feed back system.
This project will explain the knowledge about the performance appraisal. It can be used
as a means of assessing potential for promotion, assisting people to perform better and
indicating future training needs.
This project will help in studying the purpose of performance appraisal. Performance
appraisal is a management program, not just an HR department responsibility. It can
help in development of scientific basis for reward allocation, wage fixation, incentives. It
serves as a mechanism for communication between superiors and subordinates.
• This project will help in knowing the problems and hurdles faced by ineffective
performance appraisal.
• This research work comprise of both primary as well as secondary data.Objective
of the Study:
• This project aims at studying the system of performance appraisal and its
effectiveness in an organization. Performance appraisal is the most significant
and indispensable tool for the management as it provide useful information for
decision making in area of promotion and compensation reviews.
Conclusion:
360-degree feedback has taken on the "buzz" status not only in corporate America but
also in India. 360 degree feed back is being touted as a major organization change and
leadership developmental tools in recent past. This sudden flurry of interest in 360-
degree approach can be ascribed to the current thinking among the corporate honchos
that this feedback provides a more conducive environment for continuous learning and
the inputs for employees to enhance their performance.
Though 360 degree is hailed as the greatest leadership development tools by western
countries, it is yet to make much headway in India. Indian corporates are tad bit slow off
the block to embrace 360-degree appraisal system. The reasons are not far to seek.
Indian business houses are markedly reluctant to embrace the system for fear of
tinkering with traditional hierarchical structures. Nevertheless, top-notch companies like
wipro, Infosys, Maruti are few of them who have gone 360 degree way and made
success of it. 360 Performance is an extremely formalized process, where an individual
or leaner or subject receives feedback from multiple individuals (also known as raters).
The feedback provided by the multiple individuals fall in the remit of competencies,
behavior and performance out comes. The raters, among others include individual boss,
direct reports, colleagues, internal and external customers and suppliers. The subject
will also carry out a self-assessment, which will be included in the appraisal.
360 degree offers an unprecedented opportunity to the employees than the traditional
top- down approach could ever offer, providing as it does, the feed back from the broad
Swathe of people. The purpose of having multiple individuals in the appraisal process
differ. Notwithstanding all the negatives associated with supervisor feed back,
supervisor is well – poised to conduct a very comprehensive performance appraisal of
the subject or an individual. Supervisor has a better understanding of the work
requirements of the individual. He can also take a call on matters relating to any
changes to be effected in the job requirements. Supervisor can also re-schedule and re-
allocate the individuals work as the situation warrants. On the flip side, excessive
reliance on supervisors feed back is not advisable. Besides supervisor should be able to
measure all the critical incident involved in employees job performance so as to make
an dispassionate assessment. Supervisors need to be sensitized as to how to conduct
this 3600 degree process. Many a time the performance appraisal system fall by the
way side as the supervisor have no clue what so ever to conduct the appraisals.
Secondly with traditional hierarchies giving way to flat and lean one, as well as the
increased use of teams in the organizations, peer valuation has come to stay. Peers
can provide a distinctive take on co-workers good performance or the lack of it for the
reason that the behavior of co-workers will have a immediate bearing on the work
environment. Besides employees may be amenable to idea of appraising each others
performance.
Fourthly Customers will be happy to find their voice resonating in the appraisal process.
The customer feed back can supplement the feedback provided by other constituents.
On the flip side, customer feed back should be taken into consideration to evaluate
group or organizational performance. The feedback should not be considered for
evaluating individual performance outcomes. They have a limited understanding of the
work processes and a policy frame works which places immense constraints on the
employees. Customers, at best are well poised to evaluate the quality of products or
services.
360 degree feed back if, implemented properly will bestow many benefits up on the
organization.
• Feed back that emanates from various source, leaves little room for any
discrimination or bias. In appraisal exercises. any discriminative slant of the
supervisor can be nullified if the multi – source feedback shows that the
supervisor input is not in conjunction with that of co-workers and customers and
other constituents
• Feedback originating from multi sources can give a glimpse in to individuals
performance improvement needs.
• Enhanced cohesion in the team, better communication and improved productivity
levels are the positive fall out of implementing 360 degree feedback
360 degree can work wonders if it is properly implemented in organizations. For 360
degrees to work the organization climate should be supportive. In a wrong environment
if 360 degree is implemented without providing training to the raters to enable them
handle the process effectively, it can have a deleterious effect on the well-being of the
organization. If 360 degree is tied to the strategic initiatives of the organization, it may
have a winning process on their hands.