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The recruiters will already have an indication of these from your initial application but now the
interview will assess you in person.
It is also your chance to meet somebody from the organisation and assess them: are they offering
what you want?
There aren't any right or wrong answers to interview questions: how you come across is as
important as what you say. Be yourself – if you have to put on a completely false act to get through
the interview, is this really the right job for you?
First impressions
These are very important - they set the tone for the rest of the interview. A survey of 273 managers
by Monster.co.uk found that interviewers take on average less than 7 minutes to decide if a
candidate is right for the role.
The five most important factors interviewers consid ered when hiring were:
According to a survey of 1000 recruiters by Fly Research three quarters of interviws are lost
within three minutes of entering the room. Research by Springbett found that 85% of interviews
were decided in the first two to three minutes:
25% of interviewers were put off by a weak handshake or lack of eye contact
24% by poor body language
18% by poor posture (e.g. slumped shoulders suggests lack of confidence) or presence
Only 20% waited until the middle of the interview to test a candidate on their knowledge of
the industry and aptitude for the job
According to research selectors make snap judgments about your trustworthiness,
attractiveness, likability, competitiveness and aggressiveness and spend the rest of the
interview confirming or denying these opinions.
Interviews are, in general, poor predictors of job performance. Schmidt and Hunter found that
standard unstructured interviews only accounted for 8% of the difference in performance and
productivity over chance when selecting candidates by this method. However structured interviews
where candidates are all asked the same questions had a 24% selection accuracy: three times as
effective as unstructured interviews.
You are expected to be nervous! If you are not, it suggests that you may not want the job
very much. Having said this the interviewer will expect your nerves to diminish after a few
minutes.
Try to think that it's not that important: there will be other interviews in future and it's
not the end of the world if you don't get this job.
Preparation is key - the more preparation you have done, such as working out answers to
common interview questions, and doing careful research on the organisation and job, the
more relaxed you will feel.
Some people swear by visualisation. The night before, visualise yourself undergoing the
whole interview, step by step, and imagine everything going really well, you answering
questions confidently, and ultimately getting the job.
Dress smartly but also comfortably as this will make you feel more confident.
Adopting power poses beforehand can make you feel
more confident at interview. Expansive body postures such
as standing upright with hands on your hips, leaning
over a desk with hands firmly on the surface, or steepling
your hands can increase testosterone, decrease stress,
and make you feel more in control, more confident and
more assertive. Practicing power poses right before an
interview can also increase performance. Research at
Harvard Business School found that holding power poses
for two minutes before interview led candidates to be
evaluated more favourably and increased their chances of
a job offer by 20%. So if you’re worried about a job
interview or presentation, strike a power pose a few
minutes beforehand (not of course at the interview!) but in
the washroom, or before leaving home. See our body
language quiz for more about this Steepled hands
Start the interview in a positive manner and it is likely
to continue in the same way.
Don't worry too much about making a mistake: nearly everyone fluffs one question and
research suggests interviewers prefer candidates who come across as human to those who
appear "plastic perfect".
Professor Sian Bellock investigated why our performance reduces under pressure. "Getting
people to write about their worries beforehand ..... can really help ...... Writing about your
worries almost "downloads" them so they are less likely to pop up and impact your
performance.". So the day before your interview spend some time writing down
everything about it that you are worried about.
Cognitive behavioural therapy (CBT) and neurolingistic programming (NLP) are
powerful techniques which help you develop a positive mind set for
interviews www.kent.ac.uk/careers/sk/copingWithRejection.htm#cbt
Mindfulness techniques can help greatly in reducing stress in interviews and similar
situations and can also help with many other aspects of life by increased attention, focus and
clarity.
Listen to empowering music beforehand. A research sudy suggests that this could help
boost your confidence and feel more powerful and in control.
BBC article on how to cope with pressure www.bbc.co.uk/news/magazine-17874450
For more details on both the above pieces of research see the excellent "59 Seconds" by Prof. Richard
Wiseman
Types of interview
Competency-based "Questions they might expect to face at
interviews most interviews (e.g. asking for an example
of team-building, or showing that they are a
Many large graduate recruiters now used competency- fast learner) are difficult to answer well if
based (also called "structured" or "situational") you are not used to them, and haven’t
interviews in which the questions are designed to help prepared a list of examples to draw from.
candidates give evidence of the personal qualities which We’d recommend students consider why
are needed to perform well in the job. Usually, you will we’re asking the question. For example, a
be expected to give an example of how you have good answer on team-building outlines
demonstrated these qualities in the past in reply to difficulties you may have had with other
questions such as: team-members and show that you
understand what you need to do to
Describe a situation where you had to..... overcome that, rather than simply tell the
interviewer that the team worked together
show leadership really well."
make a difficult decision
work as a member of a team Civil Service
shown initiative
change your plans at the last minute
overcome a difficult obstacle
refuse to compromise
work with others to solve a problem
Structured interviews can seem unfriendly and off-putting to candidates. They do not give
opportunities for discussion - when you have answered one question as far as you feel able, the
interviewer will move on to another topic. The advantages of these interviews is that they are
standardised - important when many different interviewers are assessing a large number of graduate
applicants - and that they are based upon the skills essential for the job. See the Competency-based
applications and Competency-based interviews pages
for more detailed help with this
questions:
Interviewee: Every year.
Interviewer: Tell me a word that has
more than 10 letters in it?
Interviewee: Postbox
Typical questions at Interviewer: Do you know MS Office?
traditional interviews: Interviewee: I'm sure I'll find it if you
tell me the address.
Closed questions
These are questions which can normally be Selling the skills you gained from
answered with a simple "yes" or "no". If you are vacation jobs.
asked a closed question open it up, as in the
Recruiters now seem to put great weight on
following example:
the ability to "sell" the skills gained in
Interviewer: "So you're studying History at the your work experience.
University of Kent?"
You may be given an example of a situation that might arise in your work, and
asked what you would do about it:
"How would you deal with a staff member caught stealing a packet of biscuits from the
warehouse?"
A demanding hypothetical
question!
You are driving in your two
"How would you deal with an irate
customer?" seater sports car on a wild,
"Your manager goes ill for a week and stormy night. You pass a bus
leaves you in charge. You hear staff
complaining about the way he runs stop, and you see three people
things, and how bored they are with waiting for the bus:
their job - what do you do?"
"The sales of Woofermeat are falling -
what would you do to revive them?" 1. An old lady who looks as if
she is might die.
Sometimes questions may be about 2. An old friend who once saved
non-work situations: your life.
3. The perfect man/woman you
"You are a shepherd in the Scottish
Highlands, a dam is about to burst due have been dreaming about
to heavy rain, you come across the dam meeting for years.
keeper with a broken leg, obtained as
he was trying to reach the village below
the dam to warn them of the danger. Which one would you choose to
You have your flock of sheep to get in offer a ride to, knowing that
from the inclement weather. What there is only room for one
would you do?"!
"How would you solve London's traffic passenger in your car?
problems?"
This is a moral dilemma
Don't panic! Don't try to blurt out your question.
answer. Take a few seconds to think - this
shows confidence and assertiveness rather than Should you pick up the old lady?
weakness. She is likely to die, and so you
should save her first.
Don't try to form your whole answer
immediately - just try to say one or two
sensible things first - in the example above, you Or you could take your old
could say that first you would examine the dam friend: he once saved your life,
keeper's leg to see how bad the injury was. and this would be the perfect
This gives you time to think further.
chance to pay him back. But
There may be many possible solutions to then you may never be able to
the problem. The interviewer won't be find your perfect dream lover
expecting a perfect answer. What you actually
again.
say in answer doesn't matter, so long as it
sounds reasonable, confident and well-thought-
out and you show awareness of the issues The candidate chosen from 200
involved. applicants simply answered: "I
would give my car keys to my
See our page on types of interview
questions old friend, and let him take the
lady to the hospital. I would stay
behind and wait for the bus with
How many the woman of my dreams!"
interviewers will See our lateral thinking page
there be?
One-to-one interviews are the most common. In this situation your interviewer is most likely to be
somebody from the Personnel department but, especially in a smaller company, may be from the area
of work for which you are applying.
Two-to-one interviews may involve both a Personnel and a line manager. This can be more tricky for
the interviewee as the questions seem to come faster, giving you less time to collect your thoughts
between different topics. Don't get flustered.
Panel interviews could involve a panel of half-a-dozen or so interviewers. They are relatively rare but
are most likely to be found in the public sector. Direct your attention to whoever is speaking: when
answering questions, begin by directing your answer to the person who asked the question, but try
and include the panel as a whole.
Don't feel you have to wait until this point to ask questions - if the chance to ask a question seems to
arise naturally in the course of the interview, take it! Remember that a traditional interview is a
conversation - with a purpose.
Following up
After the interview, jot down some notes of the Narcissistic candidates are more
questions asked and anywhere that you felt you could successful at interviews
have responded better. You may want to work on these
A University of British Columbia study found
points before your next interview.
that narcissistic applicants are more
successful in job interviews than candidates
Send a thank-you note. Jessica Liebman wrote in who act more modestly. Applicants from
a blog that if she doesn’t get a thank-you note after Japanese, Chinese and Korean cultures that
interviewing a candidate: “I assume you don’t want the place greater emphasis on humility may
job; I think you’re disorganized and forgot to follow struggle to find work in countries with
up…I’ll forget about you.”. See this Wall Stret Journal Western values. Behaviours displayed by
article for more about thank you notes narcissists included making more eye
contact, joking with interviewers, boasting
The interviewer will probably let you know when you and asking more questions. The study said
can expect to hear the result of your interview. This that interviewers should focus more on
may be within a couple of days ... or weeks. ability than superficial charm.
Not every interview will result in an immediate job offer: the next stage may be a second interview or
selection centre.
If you are turned down for the job, you may pick up some useful tips to improve your performance
next time by telephoning your interviewer to ask politely what - if anything - you did wrong. Not all
interviewers are willing to provide this feedback but it's worth a try. Sometimes the information you
get will be vague and basic: often along the lines that you were a good candidate but others were
slightly better.