Shalimar institute of health sciences (SIHS)

[Volunteers in service program (VIS)]

Volunteer work deployment report

Start Date: 19/03/2015 End Date: 28/03/2015

Address: Shalimar link road, Lahore Pakistan

UAN: 111-205-205, Tel: 04236827742-43, Fax: 0423-6870771, E-mail: info@sihs.org.pk

Group Members
UMAIR ARSHAD AHTASHAM ABDUL SATTAR MUHAMMAD ZESHAN GULZAR

L1F13MBAM0172 L1F13MBAM0112 L1F12MBAM0328

Contents
Shalimar institute of health sciences (SIHS) ................................................................................................................1
Group Members .............................................................................................................................................................1
Introduction of group: ....................................................................................................................................................3
Organizational Profile: ..................................................................................................................................................4
Introduction ...............................................................................................................................................................4
Vision ........................................................................................................................................................................5
Mission ......................................................................................................................................................................5
Our Norms .................................................................................................................................................................5
Board of Trustees: .....................................................................................................................................................6
Departments of shalamar institute of health sciences ................................................................................................7
Office: .......................................................................................................................................................................7
Volunteer is more to give back to your society .............................................................................................................8
Social responsibility ......................................................................................................................................................8
Program overview..........................................................................................................................................................8
Scope of VIS Activities: ................................................................................................................................................9
 Introduction of VIS program ........................................................................................................................9
 Focus Areas .....................................................................................................................................................9
Date/Day wise activities: .............................................................................................................................................10
UMAIR ARSHAD ..................................................................................................................................................10
AHTASHAM ABDUL SATTAR ...........................................................................................................................11
MUHAMMAD ZESHAN GULZAR ......................................................................................................................12
Summing up: ...............................................................................................................................................................13
Short summary of whole activities ..........................................................................................................................13
UMAIR ARSHAD ..............................................................................................................................................13
AHTASHAM ABDUL SATTAR .......................................................................................................................13
MUHAMMAD ZESHAN GULZAR ..................................................................................................................13
Lesson learnt:...............................................................................................................................................................13
Recommendation: ........................................................................................................................................................14
Suggestions: .................................................................................................................................................................14
Working Pictures: ........................................................................................................................................................15
Page 11 and 16 of report: .............................................................................................................................................16
Introduction of group:
UMAIR ARSHAD

L1F13MBAM0172

M.B.A (1.5y) / F13

0314-4017162 umair33@ucp.edu.pk

Mission:

To be an honest and dedicating individual in the field of marketing, to enhance the profitability
of the firm wherever I will work by paying back to the society as my social responsibility.

AHTASHAM ABDUL SATTAR

L1F13MBAM0112

M.B.A (1.5y) / F13

0302-4600101 sham.star361@gmail.com

Mission:

To be the leader in every market we serve, to the benefits of our customers and our shareholders.

MUHAMMAD ZESHAN GULZAR

L1F12MBAM0328

M.B.A (2.5y) / F12

0333-6339007 ranashani317@gmail.com

Mission:

To be successful in the field of managerial finance by truly allocating the financial statements of
the firm where ever I work.
Organizational Profile:
Shalamar Institute of Health Sciences (SIHS) is an umbrella organization for Shalamar Hospital
(SH), Shalamar Nursing College (SNC) and Shalamar Medical and Dental College (SMDC).
SIHS is undertaking various activities for healthcare service delivery to the disadvantaged
communities and provision of quality health education in Lahore. Shalamar Hospital, with its
outpatient facilities and the 24-hours emergency department is the primary source of free and
subsidized medical treatment to hundreds of thousands of patients of northern Lahore and
beyond.

Introduction
Shalamar Institute of Health Sciences (SIHS) is an umbrella organization for Shalamar Hospital
(SH), Shalamar Nursing College (SNC) and Shalamar Medical and Dental College (SMDC).
SIHS is undertaking various activities for healthcare service delivery to the disadvantaged
communities and provision of quality health education in Lahore. Shalamar Hospital, with its
outpatient facilities and the 24-hours emergency department is the primary source of free and
subsidized medical treatment to hundreds of thousands of patients of northern Lahore and
beyond. While providing the best healthcare facilities to its patients, Shalamar Hospital is
positioned to set highest standards of personalized, specialized, accessible and cost-effective
medical care to provide benchmarks for other healthcare facilities of Pakistan.

Shalamar Nursing College fulfills the vacuum of trained and qualified paramedical staff through
pre-service training of nurses, not only for Shalamar Hospital but also for other healthcare
institutions, whereas Shalamar Medical and Dental College, aims at extending the same spirit a
step further by producing quality medical professionals. SIHS aims to serve the community of
northern Lahore by providing quality medical treatment and developing healthcare capacity in
the society through education in the field of medical and health sciences. SIHS’s strategy
revolves around five key pillars – Availability of 24-hours highly responsive emergency and
trauma care; Provision of patient-centric healthcare services; Outreaching community for
provision of primary healthcare services; Developing a pool of capable human resource; and
Undertaking credible initiatives to demonstrate social responsibility.
Vision
To provide quality medical treatment and developing healthcare facilities in the society through
education in the field of medical and health sciences.

Mission
Shalamar Institute of Health Sciences serves the community by providing quality care through
the organizations under its aegis. We are committed to the provision and continuous
improvement of our facilities and expertise in order to provide these services. We strive to
improve community health by lending access to an environment that is state-of-the-art, safe,
efficient, cost-effective and team-oriented.

Our Norms
The accident and emergency, outpatient department and private clinics of Shalamar hospital
provide consultation to about 1200 walk-in patients during day and evening shifts. The number
of patients coming for consultation and diagnosis makes it one of the busiest hospital among the
private sector healthcare institutes. The outreach program caters the needs of people living in
outskirts of Lahore on alternate days. Both the cardiac care unit and surgical care unit make
executive use of the most updated technology in the critical patient care. Our nursing care is the
best – Thanks to the Shalamar nursing college located within the premise. Paeds nursery and
wards, gynae outpatient department, pathology laboratory and clinical services along with the
latest and upgraded equipments including CT-Scan are working to their full capacities, thanks to
our many friends and donors. Our project with international organization is a true depiction of
our commitment to help the burnt victims and children with birth defects.
Board of Trustees:
Ch. Ahmed Saeed – Chairman Shahid Hussain

Servis Industries Ltd. Chief Executive Officer

Servis House, Service Sales Corporation (PVt.) Ltd

2-Main Gulberg, Lahore 2nd Floor EFU House, 6-D Main Gulberg, Lahore

Ph: 5751990-96 Jail Road Lahore. 54662 Ph: 3579

Syed Babar Ali Ibrar A Mumtaz

Packages Limited Director

Shahrah-e-Roomi, Fazal Din Pharma Plus

Chungi Amer Sidhu, Lahore Mall Mansions,30-The Mall, Lahore

Ph:5811548 Ph:7320135-36
Departments of shalamar institute of health sciences
Medicine Oncolgy
Cardiology Speech therapy
Nephrology Radiology
Dermatology Surgery
Psychiatry Cardiovascular surgery
Pediatrics Ophthalmology
Sider Urology
Pulmonology Gynaecology
Gastroenterology orthopaedics
Physiotherapy Anaesthesia
Bariatric surgery Pathology
Accident & Emergency Dentistry
Executive private rooms Medical & dental college
Nursing college

Office:
Address: Email:

Shalamar Link Road, Lahore-54840, Pakistan. info@sihs.org.pk

UAN: Tel: FAX: Website:

111 205 205 +92 42 3681 7857 +92 42 3682 3712 www.sihs.org.pk

Public Relation & Media

Email: Tel: FAX:

marketing@sihs.org.pk +92 42 3682 7742-43 +92 42 3687 0771

Over View:
We had following consideration regarding VIS program that it will involve us in activities
primarily designed to benefit the community members and the community at large. We also
conceive that Volunteerism can benefit pre-scholars , senior citizens , environmental
improvement programs , public policy , or one day fund rasing programs , to name just a few.
This service is performed without pay and for a variety of alteristic and personal reasons , and
the students receive benfits by learning about their community and their participation in it can
change lives and society for the better.

Volunteer is more to give back to your society

We consider volunteerism as a payback to our community by devoting our efforts either mental
or physical toward the betterment of our society.Hence, this program is more involved in training
and educating the students to learn ethics and corporate social responsibility.

Social responsibility
Social Responsibility means, being aware of our role in the betterment of society. Every
individual has rights and responsibilities. Rights of others are our responsibility and vice versa.
Volunteering is even a step further i.e, going beyond the call of duty and sacrificing for the
benefit of others.

Program overview
Student has to perform 65 hours volunteer work. Volunteers are not allowed to get directly
involved in any activity that includes cash handling. Volunteers are not allowed to go for Fund
Raising for any organization. Volunteer work may include facilitating or guiding patients, taking
care of disabled persons, teaching in non-formal schools, event designing and management,
marketing activities of social welfare etc.
Scope of VIS Activities:
 Introduction of VIS program
We were advised to work as a volunteer at SHALAMAR INSTITUTE OF HEALTH
SCIENCES, LAHORE. We have to do the daily work assignments advised by our
managers to achieve their tasks completing 65 hours volunteer work. University of
central Punjab i.e. our respective institution has also put on some limitations regarding ,
not involving in cash handling activities , not allowed for fund raising , guiding patients ,
taking care of disabled person , event designing and management and marketing activities
of social welfare etc.
 Focus Areas
o Their marketing department is actually where we are placed to give our services for 65
hours work time.
o We were allowed to join the seats along with the managers of the MARKETING AND
EVALUATION DEPARTMENT and performed day to day work office tasks like
mailing the work assigned to our managers , helping the patients by guiding them , and
event management tasks.
o We were also advised to go in the field visits to different places in Lahore for the
comprehensive information of our institution.
Following are the names and designation of our supervisors and managers
 MR : Usman Suleman:
(General Manager)
 MR : Agha Shoaib:
(Deputy GM)
 MR : Shahid Anwar:
(Deputy GMM)
 MR : Waqas Siddique:
(Marketing Officer)
 MR : Imran Aslam: (Marketing Officer)
Date/Day wise activities:
UMAIR ARSHAD

Date Activity Time in Time out

19-03-2015 Orientation and Telemarketing 09:00 am 05:00 pm

20-03-2015 Field visit MM.Alam Road , provide information to the 09:00 am 05:00 pm
businesses regarding our institution

21-03-2015 Excel report to the general manager of field visit and 09:05 am 05:05 pm
did Office tasks

24-03-2015 Attended seminar on Tuberculosis (TB) helped in 08:45 am 05:00 pm

managing the event

25-03-2015 Field visit to Liberty Market Lahore , provide 09:00 am 05:00 pm

information to the businesses regarding our institution

26-03-2015 Excel report to the general manager of field visit and 09:00 am 05:30 pm
did Office tasks , preparation for upcoming event

27-03-2015 Event management, prepare gifts for the HEALTHY 09:00 am 05:30 pm
BABY COMPETION, and perform other office tasks.
It is the largest event of the year in SIHS.

28-03-2015 Participated as a coordinator in healthy baby 09:00 am 05:00 pm

competition, Guided and helped the Parents in event.
AHTASHAM ABDUL SATTAR

Date Activity Time in Time out

19-03-2015 Introduction & orientation and Telemarketing 09:00 am 05:00 pm

20-03-2015 Visit to MM.Alam Road, informed to the business 09:00 am 05:00 pm

owners regarding SIHS.

21-03-2015 Reported to the general manager of field visit and did 09:00 am 05:00 pm
daily routine activities

24-03-2015 Co-organized seminar on Tuberculosis (TB) helped in 09:00 am 05:00 pm

managing the event

25-03-2015 Visit to Liberty Market Lahore, informed to the 09:00 am 05:00 pm

business owners.

26-03-2015 Report back to the general manager of field visit and 09:00 am 05:30 pm
did daily routine activities, preparation for upcoming
event
27-03-2015 Managed the event & prepare gifts for the HEALTHY 09:00 am 05:30 pm
BABY COMPETION, biggest event of the year in
SIHS

28-03-2015 Participated and Organized healthy baby competition, 09:00 am 05:00 pm

Guided and helped the Parents
MUHAMMAD ZESHAN GULZAR

Date Activity Time in Time out

19-03-2015 Met GM and attend Orientation & Telemarketing 09:00 am 05:00 pm

20-03-2015 Visit MM.Alam Road, provide information to the 09:00 am 05:00 pm

owners regarding SIHS.

21-03-2015 Report back to general manager of field visit and did 09:00 am 05:00 pm
everyday jobs.

24-03-2015 Participated in seminar on TB. 09:00 am 05:00 pm

25-03-2015 visit to Liberty Market Lahore, provide information to 09:00 am 05:00 pm

the businesses man regarding Hospital.

26-03-2015 Did the same as in 3rd day. 09:00 am 05:30 pm

27-03-2015 prepare gifts for the HEALTHY BABY COMPETION. 09:00 am 05:30 pm

28-03-2015 Organized healthy baby competition, Guided and 09:00 am 05:00 pm

helped the Parents
Summing up:
Short summary of whole activities

UMAIR ARSHAD
I did Orientation and Telemarketing at the very first day. On the next day I did Field visit to
MM. Alam Road, provide information to the businesses regarding SISH. On the very next day I
prepare Excel report and present it to the general manager regarding field visit and did Office
tasks. On the very next day I attended seminar on Tuberculosis (TB) helped in managing the
event. On the next day I did Field visit to Liberty Market Lahore. On the very next day I prepare
Excel report and present it to the general manager regarding field visit and did Office tasks
related to preparation for upcoming event. On the 7th day in office I did Event management tasks
and prepare gifts for the HEALTHY BABY COMPETITION, it is the largest event of the year in
SIHS. On the last day in the SIHS I Participate as a coordinator in healthy baby competition and
Guided and helped the Parents.

AHTASHAM ABDUL SATTAR

The Brief of my activities during my VIS at Shalamar Hopsipal starts from positioning in
addition to Telecommerce the earliest morning. I was headed to visit to MM. Alam Road, present
information for the businesses about our institution. Surpass report to the general manager and
did daily routine activities. Went to seminar with Tuberculosis (TB) served to organized the
event. Area visit to Liberty Marketplace Lahore, present information for the businesses about our
institution. Surpass report to the GM of SISH and did the same as the above visit. Occasion
administration prepare products with the HEALTHY BABY COMPETITION, it is the biggest
celebration with the 12 months within SIHS. Enjoyed in addition to organize HBC, Led in
addition to served their Mothers and fathers.

MUHAMMAD ZESHAN GULZAR

I attend Orientation and did Telemarketing in the first day at shalamar hospital. On the 2nd day I
did field visit MM.Alam Road , give data to the organizations with respect to our organization.
On the 3rd day of VIS I presented the Excel report to the GM of field visit and did Office
everyday jobs. On 4th day went to workshop on Tuberculosis (TB) and dealing with the occasion
tasks. Field visit to Liberty Market Lahore, give data to the business man regarding hospital.
Exceed expectations report to the GM of field visit and did Office assignments, planning for
HBC event. On the second last day Plan for the HEALTHY BABY COMPETITION at SIHS it
is the biggest occasion of the year in SIHS. Taken an interest and Organized solid child rivalry,
Guided and the Parents.
Lesson learnt:
 We learnt how to accomplish your social responsibility successfully by devoting our
mental, physical and financial efforts towards the betterment of the society.
 We learnt how we can be successful as socially responsible citizens.
 We learnt to feel the internal satisfaction of having done something in need.

Recommendation:
It is a nice experience to take part in VIS program and held the community free of cost. We
recommend UCP to carry on this and make it the core part of every degree.

Suggestions:
VIS is a good program but it is very difficult for the job holder students to do because they never
get 13 day leave form the organization and perform VIS so we suggest UCP to Create some
different activity for on job students so that the carry their jobs and perform VIS as well. We
suggest to UCP to please guide the students at the start of the course or degree that they have to
perform VIS otherwise they suffer.
Working Pictures:
Page 11 and 16 of report:

Formats from 12 to 17: