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08 January 2018

MEMORANDUM ORDER NO. 001

TO : ALL DRIVERS/TOUR DESK STAFF/OFFICE STAFF


This Company

FROM : MS. ELVIEH SARMIENTO


President/CEO

SUBJECT : POLICIES AND STANDARDS

As we start the new year 2018, it is envisioned by our Company to strengthen and
established a more systematic and efficient flow of business operations with the end in
view to deliver quality service to our valued clientele and high quality performance of its
personnel will be attained. In line with this, all Drivers/Tour Desk Staff/Office Staff are
hereby directed to comply the following policies and standards of the Company
regarding its operations and activities, to wit:

FOR DRIVERS:

1) GROOMING and UNIFORM: Always observe proper grooming e.g. hair-cut,


fingernails, mustache, etc. In Addition, complete uniform should also be
observed while on duty e.g. Polo Barong, Black Pants and Black Shoes. Please
be reminded that our partner hotels, resorts like The Bellevue Resort have
their standards we are obliged to follow.

2) TRIP TICKET & LOGBOOK: Collect/get your trip ticket always at the Tour
Desk/Office every after your trip for record purposes in your logbook. It is not
the responsibility of the Tour Desk to keep your daily trip tickets.

3) DAILY TIME RECORD: Submit your Daily Time Record (DTR) every Monday at
the office for payroll preparation together with your trip tickets and official
receipts of gasoline. Payroll maker will not honor or accept your advice
through text or call. The principle of “No DTR, No salary” will apply should you
fail to submit your DTR specified above.

4) CASH REMITTANCE: Remit cash collection from your guest right after your trip
either at the Tour Desk or at the office whichever is accessible on your part.

5) REPAIR & MAINTENANCE: Always check your assigned vehicle before and after
your day’s trip. Should there be any replacement, need for repair, change oil,
etc. always advice the office and the designated mechanic as soon as possible.
Make sure that Maintenance Slip will be filled-up and submit to the office for
record and monitoring purposes.
6) CUSTOMER SERVICE: Be Courteous. Be Polite. Be Considerate. Always wear
your SMILE.

7) REPORT TO DUTY: If you are ON-DUTY, be at the garage on or before 8:00AM


just in case emergency or unscheduled trips arises especially transpo request
coming from our clients e.g. Amorita Resort, Eskaya Resort and like.

8) GASOLINE: Gasoline Slip should be filled-up properly specifically the type of


vehicle, plate number and signature on the Official Receipt. Submit the OR at
the office in-charge for recording and filing.

FOR TOUR DESK STAFF:

1) DRIVERS’ ATTENDANCE: Render a list through text or call to Ms. Elvieh


Sarmiento and Ms. Yvonne P. Rocolcol, of the daily attendance of the drivers –
Duty/Day-off/Tour (in-house guest, canvass, Bellevue bookings) for payroll and
monitoring purposes.

2) DAILY CASH LIQUIDATION REPORT: Submit the liquidation report together


with the Trip Tickets everyday even if there is no cash remittances from the
drivers or no cash flow during the day. It can be noted that such policy was
implemented in the previous years and its continuity is very much in need for
monitoring of cash flow.

3) TRIP TICKETS. Submit trip tickets daily for proper posting in our system and for
prompt billing to the resort especially at the Bellevue Resort. Make sure that
all trip tickets will be posted at the Front Office every day before closing hour
(5:00PM) and affix your signature as responsible person.

4) TOUR FEES LIQUIDATION REPORT. Submit liquidation report day after the
tour. It is the responsibility of the Tour Desk staff, as frontliner of this Company,
to instruct/remind the Tour Guide (of this policy) that they are required to
turn-over all official receipts during the tour at the end of the day.

5) DRIVER’S REMITTANCES. Remind/advice all drivers concerned to remit the


cash they have collected if ever their guest paid directly to them. Cash
remittance should be done immediately or if not, then ON or BEFORE the
preparation of the payroll for proper accounting of trips incurred during the
payroll period.

6) INVENTORY OF SUPPLIES. Conduct an inventory of supplies like: Trip Tickets,


Brochures, Client Survey Form, Motorbike Waiver, etc. every end of the week
to avoid “out of supplies” concept. Tour Desk staff will get those lacking
supplies directly at the office.
7) PROPER ENDORSEMENT BEFORE TAKING A LEAVE OF ABSENCE OR DAY-OFF.
Staff should endorse all pertinent documents/materials (e.g. logbook, cash
box, motorbike keys and accessories, other related forms, etc.) used in the
operations at the Tour Desk before taking a leave of absence or day-off to be
able to have a smooth flow and business will not be jeopardize in your
absence.

ADMINISTRATIVE MATTERS:

1) LEAVE OF ABSENCE: All LV Personnel should file a LEAVE OF ABSENCE FORM at


the office - 3 days before for Vacation Leave and upon return for sick leave.
Sick leave for more than 3 days requires medical certificate/fit to work upon
return to duty.

2) ATTENDANCE TO COMPANY MEETINGS, ACTIVITIES: As a team, all LV


Personnel are enjoined to attend all meetings, activities initiated by the
company. It is one of the strategies to strengthen our business operations and
the bonding to be able to work together as one family.

3) CASH ADVANCE: Should you wish to avail for Cash Advance, fill-up the official
form at the office and have it approve by the CEO or General Manager. Cash
Advances will be automatically deducted in the payroll.

Effectivity: January 8, 2018.

Failure to follow such Memorandum will be sanctioned for disciplinary action


based on the Company’s Standards and Policy.

For your guidance and strict compliance.

Approved: Approved:

GEVIENA PINKY S. SARMIENTO ELVIRA S. SARMIENTO


General Manager President/CEO

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