Harish Kumar

# 7-A, Sector 36 A, Chandigarh.

Mobile: +91 - 9316049002
Email: harishmaan@gmail.com, harish.h.kumar@relianceada.com
In quest of career endeavors across assignments in Operations Management / CRM, Customer life cycle
Management Services with an organisation of repute.

PROFESSIONAL SYNOPSIS

• Insightful experience of over 5+ years in Telecom Service Provisioning Operations.

• Strong Working Knowledge of MS – Excel, Access, Power Point, Word.

Reliance Communications (Nov-2007 to till Date ---- Corporate Wireless Group)

Responsibilities: -

Billing, Collections & Credit Monitoring:-

• Preparation of Daily Collection Reports & MIS.
• Regular visit to different clusters to ensure smooth collection of All Category Accounts.
• Responsible for allocating/mapping cases to CSA\Agency across (Punjab) circle.
• All back-end activities daily MIS of collection & Billing.
• Assignment & revision of credit limits to the subscriber as per credit policies.
• Responsible for Day Base and Value Base Dunning for the Circle.
• Monitoring Bill Delivery through out source Agency.
• BNR Resolutions & Monitoring
• Providing end to end resolution to BNR problems & also ensure the future delivery.
• Collection Telecalling on Day Based and Value Based.
• Telecalling feedback Analysis and sending to field for action.
• Telecalling on undelivered bills and Action.
• Developing presentations for senior management review

Bill Printing & Delivery Management

• Monitoring Bill Delivery through out source Agency.

• BNR Resolutions & Monitoring.

• Providing end to end resolution to BNR problems & also ensure the future delivery.

Telecalling
• Collection Telecalling on Day Based and Value Based.
• Telecalling feedback Analysis and sending to field for action.

Jan’06 – Oct’07with Bharti Airtel Limited – Punjab as Executive – Customer Service Delievery.
Bharti Airtel Limited is India’s largest Telecom Service Operator with 40 Million Customer base across
India.

Accountabilities
• Handling NMS (Number Management System) for Punjab circle.

• Reconciling of postpaid number which we can re-use for new customer.

• Responsible for resolving the complaints within TAT
• Making new initiatives to decrease work load and provide more output
• Handling Connect or Retail queries which is related to NMS.
• Activation of National Account for Punjab circle
• Provisioning of value added services in Airtel Kennan Billing System
• Ensuring Resolution of Customer Queries received By QRC maintaining customer satisfaction.

• Maintaining the documents as per the TRAI Compliance process.

• Responsible for 100% Compliance of Processes.

• Working Knowledge of Kennan billing system in terms of activations of individual Customer’s accounts & corporate
accounts by providing network basics, Vas, Bill Plan, etc
• Complaints Analysis for Customer Service Operations

From Aug ’04 to Dec. '05 with Bahrti Airtel Limited-Punjab as Rcc Team Leader – Corporate Sales
Activation & Provisioning.

Accountabilities
• Activations of corporate connections.
• Audit of Subscriber Enrolment Form (SEF) Institutional.
• Reconciliation of Subscriber Enrolment Form (SEF) Institutional.

• Value Added Services (VAS) Provisioning.

• Doing Corporate to Individual & Individual to Corporate.

Academic Qualification

2000 B.A from Punjabi University, Patiala.

2002 PGDCA, from Kurukeshtra University
2001 Diploma in Computer Application from Harvard Computers - Chandigarh

Accolades

• Awarded by CEO of the company for best performance for resolving complaints before TAT (Bharti Airtel)

• Awarded by CWG Head of the company for best Data Management. (Reliance Comm.)

Co- Curricular Interests

• Traveling and Reading Books.

• Listening to Music & Dancing.

PERSONAL DETAILS

Date of Birth: 23rd March 1981

Father’s Name Sh. Som Nath

Marital Status Single

Date:

(Harish Kumar)