WORK MOTIVATION AS PREDICTOR OF PERCEIVED PERFORMANCE

AMONG SERVICE CREWS IN JOLLIBEE FOODS CORPORATION

A Thesis

Presented to the

Faculty of College of Arts and Sciences

Eulogio“Amang” Rodriguez

Institute of Science and Technology

In Partial Fulfilment

of the Requirements for the Degree

of Bachelor of Science in Industrial Psychology

by

Roa M. Cano

Sheilla Mae V. Limson

Judith S. Mapaquit

Jerome N. Verba

2017
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ABSTRACT

Title : WORK MOTIVATION AS PREDICTOROF PERCEIVED

PERFORMANCEAMONG SERVICE CREWS IN
JOLLIBEE FOODS CORPORATION

Researchers : ROA M. CANO

SHEILLA MAE V. LIMSON
JUDITH S. MAPAQUIT
JEROME N. VERBA

Degree : BACHELOR OF SCIENCE ININDUSTRIAL

PSYCHOLOGY

Year : 2017

Adviser : PROF. CHRISTIAN RANCHE, RPm, LPT

The main objective of this study is to find ifwork

motivation is a significant predictor of perceived
performance amongservice crews in Jollibee Foods
Corporation.The respondents of the studywere composed of
81 or 100% of service crew.
The study revealed which regards to the level of
motivation, majority of the service crews have moderately
low (23.45%) amotivation, low ( 𝑥̅ = 3.58, 𝑠𝑑 = 1.73 ) extrinsic
regulation (social), moderately high (𝑥̅ = 4.5, 𝑠𝑑 = 1.71)
extrinsic regulation (material), low (𝑥̅ = 4.5, 𝑠𝑑 = 1.59)
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interjected regulation, low (x̅=5.22, sd=1.33) identified
regulation, low (𝑥̅ = 5.61, 𝑠𝑑 = 1.24) intrinsic motivation and
low (𝑥̅ = 5.79, 𝑠𝑑 = 1.26) total motivation (𝑥̅ = 4.04, 𝑠𝑑 = 1.53)
Moreover, majority of the employees perceived their
performance managemet system as average or acceptable
(𝑥̅ = 41.6, 𝑠𝑑 = 0.4) . Performance Management has significant
relationship with amotivation (𝑟 = 0.305, 𝑝 = 0.285) and total
motivation (𝑟 = 0.255, 𝑝 = 0.219) . Lastly, the total motivation
is a significant predictor of perceived work performance
(𝑡 = 2.34, 𝑝 < 0.05).
Keywords: Work Motivation, Perceived Performance and
Performance Management.
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ACKNOWLEDGEMENTS

In writing, preparation, and completion of this

research study, the researchers want to sincerely express

their gratitude and appreciation to those persons who

given their aid, support, contribution, cooperation,

encouragement, guidance, and valuable suggestion in making

this humble study possible. The researchers want to

express their deepest recognition to the following.

First and foremost to our Lord and Saviour Jesus

Christ who showers the researchers with all his blessing,

love, guidance, and for giving the researchers enough

knowledge, wisdom and strength to fully realized and

complete this study. Without His grace this research study

is impossible.

To the Author of the Instruments,worth mentioning

here for the guidance, permission, and assistance in using

their standardized instruments namely: Performance

Management Survey Adapted from Armstrong (2009) and

Multidimensional Work Motivation Scale (2014).

To Prof. Christian Ranche, our thesis adviser cum

statistician and editor for his endless patience,

consideration, limitless support, valuable

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suggestion,constant encouragement and guidance in

realization of this research study;

To Dr. Raymund B. Bolalin, our thesis writing

instructor and college dean, for providing us guidance and

the right time allotment to let us finish this study;

To Prof. Kathleen Faye Lagasca, of University of The

Philippines for her patience, valuable suggestion,

encouragement, and for sharing her valuable time through

checking and analysis of the data presented in this study;

To Dr. Jinamarlyn B. Doctor, associate dean for the

helpful suggestion in sharing the information about the

things that need to consider in making a research paper.

To Reymund Dela Peña, Restaurant Manager of Jollibee

Foods Corporation at Manhattan Parkview Araneta Center

Cubao, Quezon City, for allowing us to administer and

distribute our standard research instruments that enabled

us to come up with this valuable research study;

To Service crew personnel of Jollibee Foods

Corporation, Manhattan Parkview, for their participation

in answering the instruments used that help the way

towards the success of the study;

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To the Authors which names cited in our research we

would also like to express our sincerest gratitude

Special thanks are due to the panel for oral defense

composed by: Prof. Rosel Cipriano, Prof. Romuel Abanto and

Prof. Dolores Nieto for their valuable suggestion and

corrections that helped a lot in the success of this

research work.

To our Friends and Family, for their presence and

support whenever we lose our hope. To BSIP 4A 2017-2018

for all the unwavering support and encouragement giving to

us.

To the Researchers’Dear Parents for being an

inspiration and for the moral, emotion and financial

support they’ve given for the completion of this study.

Again, to no one but to our Almighty GOD for giving our

existence worth living and for all the answered prayers He

had given to us who enable to do great things which enable

this research to be successful.

R.M.C

S.M.V.L

J.S.M

J.N.V
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Dedication

This study is dedicated to the researcher’s families,

relatives for their emotional and financial support, to

our friends and classmate for sharing their ideas and help

and brought joy that lighten through hard times and to the

Lord Almighty whose abundant and great love brings out the

best of the researchers.

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TABLE OF CONTENTS

PAGE

LIST OF TABLES xii

CHAPTER

1 The Problem and Its Background 1

Introduction 1

Theoretical Framework 3

Conceptual Framework 8

Statement of the Problem 9

Hypothesis 10

Scope and Limitation of the Study 10

Significance of the study 11

Definition of Terms 13

2 Review of Related Literature and Studies 18

Local Literature 18

Foreign Literature 19

Local Studies 22

Foreign Studies 24

Synthesis 26

3 Methodology 31

Research Design 31

Population and Sampling 32

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Respondents of the Study 32

Research Instrument 32

Data Gathering Procedures 35

Statistical Treatment of Data 36

Presentation, Analysis and Interpretation

38
4 of Data

Sub-Problem No. 1 38

Sub-Problem No. 2 39

Sub-Problem No. 3 41

Sub-Problem No. 4 43

5 Summary, Conclusion and Recommendations 46

Summary 46

Conclusion 47

Recommendations 48

REFERENCES 51

APPENDIX

A Letter to the Adviser 56

B Letter of Permission to Conduct Survey 57

C Survey Questionnaire 58

D Letter for the Statistician 60

E Letter for the Grammarian 61

CURRICULUM VITAE 62
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LIST OF TABLES

Table PAGE

1 Performance Management Scale

33
2 Level of Work Motivation of Service Crews of

Jollibee Foods Corporation

37
3 Performance Management Perception
39
4 Relationship between Perceived Performance

Management and Employee Motivation

40
5 Perceived Performance as Predictor of

Employee Motivation
43