Product Quality Planning is a structured method of defining and
establishing the steps necessary to assure that a product satisfies the customer. The goal of product quality planning is to facilitate communication with everyone involved to assure that all required steps are completed on time.
Effective product quality planning depends on a company's top
management commitment to the effort required in achieving customer satisfaction. Some of the benefits of product quality planning are: • To direct resources to satisfy the customer. • To promote early identification of required changes. • To avoid late changes. • To provide a quality product on time at the lowest cost.
The work practices, tools, and analytical techniques described in this
manual are listed in a logical sequence to make it easy to follow.
Each Product Quality Plan is unique.
The actual timing and sequence of execution is dependent on customer needs and expectations and/or other practical matters. The earlier a work practice, tool, and/or analytical technique can be implemented in the Product Quality Planning Cycle, the better.