8104 N Willamette Blvd 503-816-4870

Portland, Or 97203 j_kerth@hotmail.com

Joseph Kerth

Objective Seeking a position where I can use my computer related skills while I
attend college as a full time student.

Computer Related  Install, upgrade, and maintain computer hardware/software

Skills  Windows 95/98/NT/2000/ME/XP/Vista/7
 Windows Server 2003 administration
 Microsoft Office 2003/2007 (Access/Word/Outlook/Excel)
 Hypertext Markup Language (HTML)
 Cascading Style Sheets (CSS)
 JavaScript / Jscript
 Document Object Model (DOM)

Work Experience 11/2007-06/2009 Portland Community College Portland, OR

Computer Lab Assistant
 Greeted students and faculty.
 Assisted students and faculty in accessing the schools computers and
assisted with basic computer use.
 Monitored and maintained printers including paper refill and toner
cartridge replacement.
 Enforced computer lab rules.
 Assisted with set up and maintenance of computer labs.

12/2004-2007 Cingular Wireless Portland, OR

Receivables Management Representative
 Research payment related issues
 Offer solutions based on customer needs
 Provide general customer care services

10/2003–07/2004 Solectron Beaverton, OR

Technical Support Representative
 Troubleshoot network connectivity issues using dial-up service
 Troubleshoot Internet Explorer/Netscape and Outlook Express errors.
 Document all troubleshooting steps taken.

07/2002-10/2002 CyberRep Portland, OR

 Customer Interaction Specialist
 Troubleshoot wireless phone problems
 Troubleshoot billing/account problems
 Offer solutions based on customer needs

12/2001–06/2002 Encompass Teleservices Beaverton, OR

Customer Service Representative
 Process orders for customers
 Data entry using web based programs

12/1998-04/2001 CDI Corp. Hillsboro, OR

Computer/Lab Technician Contractor for Intel.
 Re-created computer problems for further analysis.
 Benchmarking computer hardware
 Set up hardware/software demos.
 Installed computer hardware and software for testing.
 Configured computers for networking.
 HTML/JavaScript for intranet.

Education 2009–Present Portland State University Portland, OR

 Full time student pursuing B.S. in Electrical and Computer Engineering

2007–2009 Portland Community College Portland, OR

 Full time student taking courses towards a degree in Engineering.

2005–2006 Portland Community College Portland, OR

 Part time student taking mathematics courses

1995–1999 Benson High School Portland, OR

 Electronics Engineering Major (2yrs.).
 High School Diploma.

References Available upon request.