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PROGRAMME HANDBOOK
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BACHELOR OF COMMERCE IN
INFORMATION AND TECHNOLOGY
MANAGEMENT DEGREE
(YEAR 3)
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JANUARY 2018 INTAKE


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Copyright© 2018
THE MANAGEMENT COLLEGE OF SOUTHERN AFRICA
All rights reserved, no part of this book may be reproduced in any form or by any means, including photocopying machines, without the written permission of the publisher
MANCOSA: BCOM (INFORMATION AND TECHNOLOGY MANAGEMENT) YEAR 3 1

TABLE OF CONTENTS

1. WELCOME
1.1 MESSAGE FROM THE PRINCIPAL 3
1.2 MESSAGE FROM THE OFFICE OF THE DEAN 4

2. INTRODUCTION TO MANCOSA
2.1 BRIEF HISTORY OF MANCOSA 4
2.2 PROGRAMME OFFERINGS 5

3. THE MANCOSA VISION 6

4. THE MANCOSA MISSION 6

5. BCOM (INFORMATION AND TECHNOLOGY MANAGEMENT) PROGRAMME STRUCTURE


5.1 OVERALL PROGRAMME OBJECTIVES 7
5.2 PROGRAMME FOCUS 7
5.3 MODULE DESCRIPTIONS 8 – 16

6. PROGRAMME ADMINISTRATION
6.1 PROGRAMME MANAGEMENT 17
6.2 FINANCE
6.2.1 FEE PAYMENT 17 – 19
6.2.2 PAYMENT OF FEES AND OTHER DUES 20
6.2.3 PAYMENT PLANS 20
6.2.4 ADDITIONAL FEES/CHARGES 20
6.2.5 REGISTRATION SPECIFIC/INCOMPLETE MODULES 20
6.2.6 CANCELLATION OF REGISTRATION/FEE LIABILITY 21
6.2.7 DEFERRALS 21
6.2.8 CHANGE OF ELECTIVES 21
6.2.9 RE-REGISTRATION OF MODULES 21
6.2.10 MISCELLANEOUS COSTS 22
6.2.11 PAYMENTS 22
6.2.12 ACCOUNT DETAILS 22
6.2.13 FOREIGN PAYMENTS 22
6.3 ASSESSMENTS
6.3.1 METHOD OF ASSESSMENT 23
6.3.2 MARKING CRITERIA 23
6.4 STUDENT SUPPORT
6.4.1 STUDENT SERVICES 24
6.4.2 REGIONAL OFFICES/REPRESENTATIVES 24 – 25
6.5 ACADEMIC SUPPORT
6.5.1 REGIONAL TUTOR SUPPORT (ACADEMIC FACULTY MEMBERS) 26
6.5.2 MODULE CO-ORDINATION AND EMAIL SUPPORT 26
6.5.3 LIBRARY SERVICES 26
6.5.4 MODULE GUIDES 26
6.5.5 WEBSITE/ONLINE LEARNING CENTRE 27
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6.5.6 PRESCRIBED TEXTBOOKS 28


6.6 IT AND WEBSITE 29
6.7 GENERAL
6.7.1 AWARD OF QUALIFICATION 29
6.7.2 GRADUATION 29
6.7.3 FREQUENTLY USED FORMS 29

7. WORKSHOPS
7.1 WORKSHOP VENUES 30
7.2 WORKSHOP DATES 31
7.3 WORKSHOP PROGRAMMES 32 – 34

8. ASSIGNMENTS
8.1 SUBMISSION
8.1.1 RULES REGARDING THE SUBMISSION OF ASSIGNMENTS 35 – 48
8.2 ASSIGNMENT SUBMISSION DATES 49
8.3 ASSIGNMENT QUESTIONS
- INFORMATION TECHNOLOGY MANAGEMENT 3A 50 – 51
- INFORMATICS 3A 52 – 53
- AUDITING 54 – 55
- SYSTEMS ANALYSIS AND DESIGN 56
- INFORMATION TECHNOLOGY MANAGEMENT 3B 57
- INFORMATICS 3B 58 – 59

9. EXAMINATIONS
9.1 EXAMINATION DATES AND TIMES 60
9.2 EXAMINATION VENUES 61

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1. WELCOME

1.1 MESSAGE FROM THE PRINCIPAL


PROF YUSUF KARODIA

Choosing a business school is certainly one of the most important decisions, made even more difficult in our
changing times where the world has lost its old equilibrium without having found new values.

The frontiers of the economy are reforming and in continuous evolution and work opportunities are emerging.
In this brave new world tertiary institutions can no longer limit itself to provide textbook knowledge and mere
academic preparation reducing itself to an 'exam house' attaching titles and empty labels, neither can it continue
to ignore the changing needs of a global employment market and the profound changes in the environment
awaiting the students beyond the campuses.

MANCOSA’s mission is to prepare a new breed of leaders, courageous, sincere individuals with the intellectual
abilities, cross cultural versatility, practical skills and ethics needed to operate in today's business world. With
programmes designed to accommodate individuals with diverse needs and lifestyles, MANCOSA supported
distance education programmes are in great demand with the rigour and innovation to create reflective
practitioners. Participants are immersed in an active education that will challenge their assumptions, disrupt
their ordinary ways of doing business, and introduce them to new and unexpected ways of thinking. By
participating, you will be prepared for the next step in your career and life, demonstrating leadership skills among
your peers. Most important, you will return to your organisation with fresh ideas, new business skills, and a
greater capacity for addressing the challenges your company will face.

MANCOSA programmes promote a high level of independence through innovative learning and assessment
interventions. You can expect a carefully integrated mix of lectures; access to well designed self study materials
and online learning resources. One key feature of MANCOSA is its use of case studies, an active learning model
that teaches participants how to assess, analyse, and act upon complex business issues. Rooted in real-life
experiences, the business case method develops analytical skills, sound judgement, and the leadership potential
within each participant. This will equip you with cutting-edge skills that will position you to be a leader in your
organisation and community.

For those who are prepared to embrace the challenges of this programme, you will find unique rewards with
lasting impact for your organisation and career. We wish you well in your academic endeavours and assure you
of our continued support towards realising your goals. I wish you well in your studies.

Prof YM Karodia
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1.2 MESSAGE FROM THE OFFICE OF THE ACADEMIC DIRECTOR

Welcome to the MANCOSA Bachelor of Commerce (BCOM - IT) degree programme. You are about to embark
upon a challenging, new journey, discovering new horizons and breaking new frontiers of knowledge. For the
duration of the programme you will be exposed to highly competent academics, who will not only share with
you their knowledge of the current practices necessary for a global, dynamic and turbulent environment, but
who will also guide you and mentor you to enable you to develop the desired graduate attributes (knowledge,
skills, attitudes and qualities), including critical-thinking and life-long learning skills. Enjoy your journey on this
road that will lead you to a higher level of knowledge, skills and abilities.

2. INTRODUCTION TO MANCOSA

2.1 BRIEF HISTORY OF MANCOSA

The Management College of Southern Africa (MANCOSA) is a private higher education institute registered in
terms of the Higher Education Act (Act 101 of 1997, as amended). It was established in 1995 as a post-apartheid
empowerment institution offering affordable and accessible management education primarily to persons
previously denied access to postgraduate education. MANCOSA has 100% black ownership, i.e. it is owned
entirely by previously disadvantaged individuals in the South African context. The Master of Business
Administration (MBA) degree programme has been offered since 1995. Between 1995 and 2000 MANCOSA
provided management programmes in association with the Buckinghamshire Chilterns University College (BCUC),
a College of the University of Brunel in the United Kingdom. During this period MANCOSA was successfully quality
assured by the British Quality Assurance Agency (QAA). In 2002 MANCOSA received full institutional accreditation
from the Higher Education Quality Committee (HEQC), the quality assuring committee of the Council on Higher
Education (CHE).

MANCOSA is one of the leading providers of international and local management programmes through
supported distance education in Southern Africa. Recent developments have included the introduction of
support classes which cater for those students who prefer additional support. In delivering its range of
Management Education programmes to a diverse body of students from both the public and private sectors,
MANCOSA has developed significant infrastructural, academic and intellectual capacity. As a leading provider of
management programmes by supported distance education, MANCOSA has considerable expertise in the design
and development of high quality and relevant course materials. It has developed unique teaching and learning
strategies, particularly suited for transferring knowledge and skills to adult students, the majority of whom are
in full-time employment. Through its active research focus, MANCOSA is also at the cutting-edge of the latest
management and leadership training trends.

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2.2 PROGRAMME OFFERINGS

MANCOSA programmes cover the areas of business administration, commerce, tourism management, functional
management and leadership and range from certificate programmes to master’s degrees.

MANCOSA offers the following accredited and registered programmes:


1. Higher Certificate in Business Management
2. Higher Certificate in Local Government and Development Management
3. Higher Certificate in Accounting
4. Higher Certificate in Supply Chain Management
5. Higher Certificate in Information Technology
6. Higher Certificate in Public Management
7. Higher Certificate in Human Resource Management
8. Higher Certificate in Project Management
9. Higher Certificate in Marketing
10.Higher Certificate in Tax Administration
11.Higher Certificate in Public Sector Procurement
12.Advanced Certificate in Management Studies
13.Advanced Certificate in Financial Planning
14.Bachelor of Business Administration degree
15.Bachelor of Public Administration degree
16.Bachelor of Commerce in Human Resource Management degree
17.Bachelor of Commerce in Marketing Management degree
18.Bachelor of Commerce in Information and Technology Management degree
19.Bachelor of Commerce Supply Chain Management degree
20.Bachelor of Commerce in Financial Management degree
21.Bachelor of Commerce in Entrepreneurship
22.Bachelor of Commerce in Retail Management
23.Bachelor of Business Administration Honours
24.Bachelor of Commerce Honours in Supply Chain Mangement
25.Bachelor of Commerce Honours in Human Resource Management
26.Bachelor of Commerce Honours in Marketing Management
27.Bachelor of Public Administration Honours
28.Postgraduate Certificate in Education in Further Education and Training Teaching
29.Postgraduate Diploma in Educational Management
30.Postgraduate Diploma in Business Management
31.Postgraduate Diploma in Project Management
32.Master of Business Administration
33.Master of Public Administration

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3. THE MANCOSA VISION

MANCOSA’s vision is to be the leading distance higher education provider that is responsive to the evolving
education and training needs of dynamic economies through a commitment to people, opportunity and quality.

4. THE MANCOSA MISSION

MANCOSA endeavours to respond to the changing education demands of both public and private sectors in
dynamic economies through the provision of innovative education.

Pursuant to the mission MANCOSA strives to:


1. Grant accessible, quality and affordable distance education.
2. Invest and conduct innovative teaching and learning.
3. Promote and conduct relevant and socially responsible research.
4. Contribute to economic and social upliftment through responsive and relevant interventions.
5. Maintain service excellence.
6. Contribute to the transformation process of higher education.
7. Promote opportunity, equality and social justice irrespective of race, colour, creed and gender.
8. Embrace ethical practice in the delivery of all its programmes.

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5. BCOM (INFORMATION AND TECHNOLOGY MANAGEMENT) PROGRAMME STRUCTURE

5.1 OVERALL PROGRAMME OBJECTIVES


The BCom (Information & Technology Management) degree programme focuses on the following key learning
objectives:
 The structure of data, information and knowledge in an organisational setting;,
 The application of information and knowledge management principles and theories in a variety of
organisational settings;
 The application of information and knowledge management principles in the different functional units of an
enterprise;
 The architecture, platforms and configuration of systems to generate information and knowledge for
decision making;
 Utilisation of information and knowledge management as a strategic tool for competitive advantage;
 Analysis, evaluation and representation of financial, quantitative and functional information and knowledge
for meaningful interpretation;
 Proposal of business solutions through information and knowledge management techniques.

5.2 PROGRAMME FOCUS


From the very outset, the MANCOSA Bachelor of Commerce BCom (Information and Technology Management)
degree programme strives to maximise personal development, grow management and leadership skills and
contribute to positive economic change in the countries from which students are drawn.

The main focus of the programme is to ensure that students develop the ability to apply management theory in
practice.

The curriculum consists of 360 credits progressively arrayed in 22 modules and a Capstone Project over a
minimum of 3 years of study. Students must pass a particular module before proceeding to the consecutively
numbered module with the same title. Six of the modules (90 credits) are fundamental.

All students take the same (fundamental and core) modules in the all levels of the curriculum. These modules
induce the students to learn the basic skills that the programme demands, to understand the theoretical core of
the disciplines of Information technology, Economics and Business Management, and to understand the context
in which these disciplines are practiced.

The modules covered in the BCom (Information and Technology Management) degree Programme are as
follows:
STAGE 1 STAGE 2 STAGE 3
 Business Management 1A  IT Management 2A  IT Management 3A
 Informatics 1A  Informatics 2A  Informatics 3A
 Analytical Techniques  Management Accounting  Auditing
 Economics 1A  Project Management  Systems Analysis and Design
 Business Management 1B  IT Management 2B  IT Management 3B
 Informatics 1B  Informatics 2B  Informatics 3B
 Financial Accounting  Advanced Business Statistics  Capstone Project
 Economics 1B  Information Systems

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5.3 MODULE DESCRIPTIONS

YEAR 1

1. Business Management 1A (15 Credits) Core


Purpose
The purpose of this module is to introduce students to the field of study of business management, focusing on
the management environment, the management process, and the evolution of management theory. At the
conclusion of the module students should be able to understand some of the theoretical content of business
management and discuss it critically in relation to certain simple selected situations that might arise in the
context of managing a business.

Outcomes
At the end of the module the student will be able to:
 Define Management
 Trace the evolution of management theories
 Outline the challenges confronting managers
 Describe the management environment
 Describe the functions of managers
 Differentiate between the different functions of management.

2. Informatics 1A (15 Credits) Core


Purpose
To enable the student to analyse, design and develop algorithms into programs demonstrating the correctness
using a visual computer language such as Visual Basic.

Outcomes
At the end of the module the student will be able to:
 Use a computer to solve problems.
 Analyse, design and evaluate algorithms.
 Program algorithms in an object-oriented language such as Visual Basic.
 Demonstrate the correctness of a computer program.

3. Analytical Techniques (15 Credits) Fundamental


Purpose
To provide the necessary background for students to appreciate the relevance and importance of rigorous data
and the methods required to process such data. Furthermore it is designed to provide students with the relevant
tools to plan, and carry out investigations in an appropriate manner.

Outcomes
At the end of the module the student will be able to:
 Identify and apply appropriate statistical methods for data interpretation
 Process and present statistical analyses
 Appreciate the importance of analysis in research
 Develop a research protocol
 Describe and select an appropriate analytical method to solve a particular problem
 Use a range of analytical methods
 Record data in an appropriate style

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4. Economics 1A (15 Credits) Core

Purpose
This module offers an introduction to the workings of market systems. It deals with the economic behaviour of
consumers and firms, covering analysis of demand and supply of goods, services and resources within an
economy. The framework developed is used to examine and evaluate the operation of the market mechanism
for various market structures and government policies.

Outcomes
At the end of the module the student will be able to:
 Explain the economic problem of scarcity
 Discuss the goals and instruments of a market economy
 Analyse the forces of supply and demand
 Identify and explain the role of the various economic subjects in the economy.
 Interpret price elasticity of demand, income elasticity and cross-price elasticity
 Explain the concept of a rational consumer
 Apply the important production concepts
 Apply the important cost concepts
 Analyse and identify the economic dynamics of the various market structures
 Recognise the limitations of markets
 Explain how governments influence market allocations

5. Business Management 1B (15 Credits) Core

Purpose
This module exposes students to an array of organisational structures and theories in relation to central and
strategic management. It also involves students in the study of functional areas of management, including
operations management, marketing management, human resource management and financial management. At
the end of the module students should be able to understand and discuss organisations and organisational
theory, and to propose solutions to a variety of more complex problems that might arise in the course of
managing a business.

Outcomes
At the end of the module the student will be able to:
 Conceptualise the skills managers must acquire in their roles
 Analyse the four primary management tasks
 Differentiate between the functional areas of management
 Outline the importance of each functional area of management
 Identify the relationship between functional areas of management

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6. Informatics 1B (15 Credits) Core


Purpose
To enable the student to represent data in the memory of a computer. To enable the student to develop object
oriented and component based computer programs, in a computer language such as Visual Basic. To introduce
the student to introductory concepts of social and professional issues with relevance to Information Technology

Outcomes
At the end of the module the student will be able to:
 Explain the meaning of abstract data types
 Explain the structure of internal data types such as stacks, linked lists and queues
 Explain the structure of external data types such as sequential, direct and indexed files
 Explain and compare the object orientated programming paradigm and the component approach to
program development
 Develop object-oriented and component based programs in a computer language such as Visual Basic
 Explain introductory concepts concerning social and professional issues in information technology
 A minimum of two lectures will be spent on social and professional conduct in Information Technology. This
knowledge will be explicitly tested by a compulsory exam question.

7. Financial Accounting (15 Credits) Fundamental


Purpose
The purpose of this module is to cover the basic concepts of accounting, the recording of various elementary
transactions and the accounting cycle. This module deals with the recording and control of various assets and
liabilities and the accounting records of a sole trader and a non-trading enterprise. This module familiarises the
student with recording, classifying and interpreting financial data for a business. It includes a study of the
journals, ledgers and financial statements used by these entities. It also covers credit instruments, depreciation
of plant assets, internal control, and liabilities.

Outcomes
At the end of the module the student will be able to:
 Prepare journal entries (subsidiary journals); post the entries to the ledger
 Prepare a trial balance and correct the trial balance where necessary
 Prepare the financial statements of a sole trader
 Identify, explain, calculate, record, present and disclose receivables, payables, inventories, cash, property,
plant and equipment
 Prepare a reconciliation of debtors and creditors accounts
 Prepare a statement of receipts and payments and financial statements of a non-trading enterprise.
 Prepare a bank reconciliation statement
 Classify and interpret financial data for a business.

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8. Economics 1B (15 Credits) Core


Purpose
This module analyses aggregate economic activity in the national economy and its interrelationships with the
rest of the world. Emphasis is placed on basic principles involved in the determination of the level of national
output, the aggregate price level, and the money supply. Alternative explanations of key macroeconomic
problems and relevant economic policies are compared. The theoretical concepts are illustrated from a range of
Southern African and international examples.

Outcomes
At the end of the module the student will be able to:
 Explain the basic principles of macroeconomics
 Demonstrate knowledge of competing macroeconomic theories.
 Demonstrate knowledge of macroeconomic variables and the measurement of such variables
 Explain the basic relationships between different macroeconomic variables.
 Recognise the relationships between national income, unemployment, budget deficit, money supply,
interest rate, inflation rate, exchange rate and trade deficit.
 Construct a simple macroeconomic model based on aggregate demand and aggregate supply
 Outline the implications of international trade and capital movements for macroeconomic aggregates in a
small open economy.
YEAR 2
1. Information Technology Management 2A (15 Credits) Core
Purpose
The purpose of this course is to expose students to the basic and advanced principles of information and
communication technologies so that the development of a basic computer system and its integration with
business objectives can be lead. This includes the principles of enterprise wide technologies.

Outcomes
At the end of this course the student will be able to:
 Describe the basic principles of information and communication technology such as hardware, software,
Internet, Intranet, Extranet
 Integrate different information and communication technologies in support of the organisational goals
 Explain enterprise wide information technology
 Describe how workflow works and what technology is required for it

2. Informatics 2A (15 Credits) Core


Purpose
To ensure that the student will have knowledge on theoretical aspects of database models (relational model),
on the entity-relationship (E-R) modelling procedure and on the normalising of a database's relations. To expose
the student to practical experience in the design of a relational database and the related E-R modelling and
normalisation

Outcomes
At the end of the module the student will be able to:
 Do a critical analysis and comparison of different database models.
 Develop a relational database for the solution of business problems.
 Use entity-relationship modelling in the design of a 3NF relational database.
 Develop an object-orientated computer program in Visual Basic to manipulate a relational database.

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3. Management Accounting (15 Credits) Fundamental


Purpose
The purpose of this module is to provide the student with information for sound management decision-making.
The student will appreciate the value of management accounting with respect to the implementation of
forecasting, planning and control. Furthermore, it will help develop cost control systems and financial reporting
systems and ensures flexibility in response to changes in the environment. It also helps the student identify
limitations in the organisation through an effective reporting system.

Outcomes
At the end of the module the student will be able to:
 Explain the need for pre-determined costs and management accounting systems
 Distinguish between direct and indirect costs and fixed and variable costs
 Calculate the value of stock using different valuation methods
 Explain Absorption Costing/Marginal Costing and Breakeven Analysis
 Determine the optimal costing methods (Absorption Costing vs Marginal Costing)
 Explain the principles of effective budgeting
 Implement Cost control using Standard Costing methods
 Use techniques of Investment Appraisal.

4. Project Management (15 Credits) Fundamental


Purpose
The purpose of this module is to provide students with a structured approach to managing projects. It outlines
the latest planning and control techniques used by industry in the management of projects. The key objective is
to develop a fully integrated information and control system to plan, instruct, monitor and control large amounts
of data, quickly and accurately to facilitate the problem-solving and decision making process.

Outcomes
At the end the student will be able to:
 Practice the process of project management and its application in delivering successful IT projects
 Evaluate a project to develop the scope of work, provide accurate cost estimates and to plan the various
activities
 Use risk management analysis techniques that identify the factors that put a project at risk
 Identify the resources required for a project and to produce a work plan and resource schedule
 Monitor the progress of a project and to assess the risk of slippage, revising targets or counteract drift
 Distinguish between the different types of project and follow the stages needed to negotiate an appropriate
contract

5. Information Technology Management 2B (15 Credits) Core


Purpose:
The purpose of this course is to expose students to information technology and processes that will facilitate
management and decision making in organisations.

Outcomes:
At the end of this course the student will be able to:
 Understand and apply the principles of data warehousing and data mining
 Understand and apply the basic principles of information security analysis and evaluate the benefits and
drawbacks of information technology investments
 Understand the impact of information technology on the organisation, individual and society.

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6. Informatics 2B (15 Credits) Core


Purpose
To ensure that a student will have knowledge on the architecture and functioning of the Internet; will be able to
explain how the Internet can be used in applications such as the WWW, e-commerce and e-mail and explain the
role of network security in the protection of information. To introduce the student to ethical and professional
issues with relevance to Information Technology.

Outcomes
At the end of the module the student will be able to:
 Evaluate the role of the Internet in applications such as the WWW, e-commerce and e-mail.
 Give a critical evaluation of security measures in electronic commerce over the Internet.
 To develop a web page in a convenient language such as HTML.
 Design a simple three-tier client/server system with a web page as user interface, an object orientated
server and a relational database for executing electronic commerce transactions over a network.
 Explain ethical and professional issues concerning Information Technology

7. Advanced Business Statistics (15 Credits) Fundamental


Purpose
The purpose of this module is to provide students with a working knowledge of quantitative analysis. It will
provide future managers with the essential quantitative basis to be effective in the business world. It will provide
an important tool in transforming raw data into meaningful, useful and usable information for decision-making.

Outcomes:
At the end the student will be able to:
 Explain the importance of quantitative techniques in management
 Perform statistical analyses to extract additional information from business data.
 Manipulate gathered data through various statistical methods
 Prepare and interpret reports expressed in statistical terms
 Assess validity of statistical findings.

8. Information Systems (15 Credits) Fundamental


Purpose
The objective of this course is to provide students with an insight into and knowledge of information systems,
computers and computer technology, as well as an introduction to the use of a computer and application
software in a business environment.

Outcomes
At the end of the module the student will be able to:
 Describe the roles of information systems.
 Identify and explain the function of various hardware and software components
 Discuss the Input, Process and Output
 Comprehend the relationship between computer hardware, software, database management and
telecommunications technologies.
 Explain how information technology is used in modern information systems to support the end user
collaboration and managerial decision making

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YEAR 3

1. Information Technology Management 3A (15 Credits) Core


Purpose
The purpose of this module is to expose students to the various components involved in managing an IT facility
to facilitate the economic and effective management thereof.

Outcomes:
At the end of this course the student will be able to:
 Identify the components involved in the management of an IT facility
 Appreciate the challenges in the management of an IT facility
 Apply various management techniques to manage an IT facility economically and effectively

2. Informatics 3A (15 Credits) Core


Purpose
To enable a student to develop and implement computer systems for the solution of business problems. To
obtain, on a practical level, experience in a team relationship; to identify, analyse and implement a prototype of
a business system.

Outcomes
At the end of the module the student will be able to:
 Explain the principles of software engineering.
 Indicate the steps in the development of an IT business system.
 Develop an object oriented client/server system for the Internet.
 Analyse and develop a prototype of a business system in a team relationship.

3. Auditing (15 Credits) Core


Purpose
The purpose of this module is to first introduce students to the concept of auditing and auditing standards. The
module then outline audit responsibilities, control models, techniques (audit programmes, working papers, audit
findings, etc.), scientific methods (risk assessment and sampling), reporting, information technology auditing,
managing the internal audit function (quality assurance, controlling audit projects, etc.), audit relationships
(auditees, external auditors and the board), risk-based auditing and control self-assessment.

Outcomes
At the end of the module the student will be able to:
 Be familiar with the Institute of Internal Auditors (IIA) standards
 Describe the concept of internal control
 Identify weaknesses and suggest improvements; - understand the internal audit process
 Utilise different tools and techniques in the audit process
 Specify findings of the audit performed
 Apply statistical sampling techniques and other quantitative methods in an auditing procedure
 Be familiar with general and application controls in an information technology environment
 Perform an audit of computer programmes and data files

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4. Systems Analysis and Design (15 Credits) Core


Purpose
This module relates to systems analysis and design as applied to information systems and computer applications.
It presents the student with the tools, techniques and methods required in automation. The analysis of problems
and processes in a logical manner, particularly through the use of mathematical models and formulas and with
the aid of computers and other data processing equipment is covered

Outcomes:
At the end the student will be able to:
 Explain the system development life cycle.
 Explain the concepts, skills, methodology and techniques used in structured analysis and design
 Utilise tools for analysis, design and development of the system.
 Explain the basic characteristics of object-oriented system
 Analyse and design the object-oriented system

5. Information Technology Management 3B (15 Credits) Core


Purpose
The purpose of this module is to expose students to the basic principles involved in the legal and ethical side of
IT. This is done to prepare a student to act as a professional person in the IT industry.

Outcomes:
At the end of this course the student will be able to:
 Develop a better understanding of the human aspects of IT, specifically the ethical aspects in software
 Appreciate the ethical behaviour of a professional person in the IT industry
 Develop a basic understanding of the legal issues involved in IT
 Understand and apply the basic principles of information security.

6. Informatics 3B (15 Credits) Core


Purpose
To enable the student to convey a thorough knowledge of project management. To gain experience, on a
practical level, on compiling a web page for promoting and marketing a business system. To be engaged in
implementing and demonstrating a prototype IT business system developed in a team relationship. To introduce
the student to legal and professional issues with relevance to Information Technology.

Outcomes
At the end the student will be able to:
 Indicate the importance of project management aspects such as risk management, personnel management,
task scheduling, measuring performance levels and quality management.
 Evaluate and apply software-testing strategies.
 Indicate the steps necessary to implement and operate an IT business system.
 Design a web page to market and promote an IT business system.
 Program, test and demonstrate a prototype IT business system developed in a team relationship.
 Explain legal and professional issues concerning Information Technology. A minimum of two lectures will
be devoted to legal and professional Information Technology issues.

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7. Capstone Project (30 Credits) Core

Purpose
The Capstone Project is an opportunity for students to complete the degree by addressing a practical, real
world challenge using the skills and knowledge they have gained throughout their programme of study.

The Capstone Project culminates in a 30-40 page research report. The written report includes the outcomes of
the student’s experience in addressing the information management challenge identified in the proposal.

Outcomes:
At the end of this course the student will be able to:
 Perform a sustained exercise in research in the field of Information Technology Management
 Demonstrate competency in research methodology
 Write a research report
 Draw conclusions and make appropriate recommendations arising out of research
 The proposal should be 5 to 8 pages (maximum of 10 pages)

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6. PROGRAMME ADMINISTRATION

6.1 PROGRAMME MANAGEMENT


The MANCOSA Management team will undertake the responsibility of administering the programme from the
point of enrolment to the point of graduation. All queries associated with programme management and
implementation should be directed to:
Student Services: studentservices@mancosa.co.za

For all Institutional rules and procedures, please refer to the Institutional Rule Book and Student Code of
Conduct.

6.2 FINANCE
All queries relating to student accounts must be forwarded to:
Student Services: studentservices@mancosa.co.za
6.2.1 Fee Payment
 Where a student has sponsorship in respect of financial support from an employer or any other sponsoring
body in respect of fees, the student must supply proof of sponsorship at enrolment.
 The student, however, is ultimately responsible for all and any payment owing to MANCOSA in the case of
default by the sponsor.
 Students can pay fees in the following ways:
- Cash at MANCOSA offices in Durban and Johannesburg
- Pay on website with a credit card
- Electronic Funds Transfer
- Debit order (The Debit Order Authorisation form must be completed and sent to the Finance Department
in Durban)
 Please contact the MANCOSA office if you require information on alternative payment methods.

Online Credit Card Payment Process


STEP 1
Proceed to website www.mancosa.co.za
STEP 2
Click on Online Payment, as per screen 1 below.
Screen 1:

CLICK HERE
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STEP 3
Enter all details
Screen 2

STEP 4
Once all details have been entered, click on Proceed to accept terms and conditions, as highlighted below:

CLICK HERE
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STEP 5
Ensure all card details are entered as they appear on your card on the screen below:

Screen 3
Click on Pay to finalise transaction.

Screen 4
The following screen will appear once the payment transaction has been processed successfully:

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6.2.2 Payment of Fees and Other Dues


All fees and other payments owing to MANCOSA for tuition and/or services provided must be paid by the due
dates as stipulated in the fee schedule. Penalties will be imposed on all overdue accounts.

In addition, if students have outstanding financial obligations, MANCOSA may:


 withhold the results of assignments and examinations,
 withhold the release of certificates,
 not allow a student to register on any MANCOSA programme

6.2.3 Payment Plans


 The payment of fees by instalment is available as long as the terms of such an arrangement are strictly
adhered to.
 Students who fail to adhere to their chosen payment plan will automatically be moved to the payment plan
3 option and have their accounts adjusted accordingly, thereby increasing their debt to MANCOSA.
 A charge of R 1000.00 will be levied against all plan 3 payment options, if not settled in full by the due date.

6.2.4 Additional Fees/Charges


The following additional fees are levied:
 Graduation fee : R 400.00 (*Subject to change at time of graduation)
 Assignment re-mark fee : R 250.00 per re-mark
 Assignment re-submission fee : R 250.00 per re-submission
 Exam script re-mark fee : R 300.00 per re-mark
 Supplementary examination : R 300.00 per module
 Aegrotat examination : R 300.00 per module
 Graduating in absentia : R 350.00
 Transcript reprint : R 220.00 per copy
 Certificate reprint : R 220.00
 Certificate re-issue : R 300.00
 Student card re-issue : R 100.00
 Change of elective : R 900.00
 Replacement of lost modules : Email dispatch1@mancosa.co.za for cost per module
 Deferral fee : R 3 000.00
 Student refund process : will in some instances attract an administration fee
 Viewing of marked examination script : R 250 per module

 A charge of R100.00 will be levied to cover administrative and bank charges in respect of:
 returned cheques and/or
 unpaid debit orders

6.2.5 Registration for Specific/Incomplete Modules


 The re-registration fee is a modular fee. Rich distance learning is an additional cost.
 After the payment of the minimum fee, the balance must be settled within a maximum of 5 consecutive
months from the initial date of registration.

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6.2.6 Cancellation of Registration/Fee Liability


 A student who intends cancelling his/her registration must notify MANCOSA in writing.
 The student will:
 be liable for a non-refundable registration fee of R 4000.00 for distance and supported distance students
and R 5250.00 for rich distance students, if the cancellation occurs within 14 days of initial registration,
or
 be liable for the payment of full fees if cancellation of registration occurs beyond 14 days of initial
registration.
 Refunds will not be granted for a deferred registration.
 The decision of the Academic Executive Committee on recommendation of the Programme Coordinator is
final and binding.

All queries in this regard must be forwarded to:


Student Services: studentservices@mancosa.co.za

6.2.7 Deferrals
The terms and conditions for deferrals is as follows;
 A student’s request for deferral will only be granted once during the course of the programme and provided
the financial obligations are met
 The deferral application and the relevant fee must reach MANCOSA before the 2nd assignment due date for
the current semester in order for it to be effective in the next intake and provided that no coursework has
been attempted
 The deferral fee is R 3 000.00
 A deferral does not postpone the payment plan.
 A deferral postpones an academic year or semester not individual modules. Re-registrations may not be
deferred
 Assessments from uncompleted modules will not be carried forward into the new registration/intake.

6.2.8 Change of Electives


The terms and conditions for a change of elective is as follows
 A student’s request for the change of elective will only be processed on settlement of all outstanding balances
and on receipt of the change of elective fee
 The change of elective application must reach MANCOSA before the 1st assignment due date for the current
semester and provided that no coursework has been attempted.
 If coursework has been submitted for the elective the student will be required to re-register the module
 The change of elective fee is R900.00

6.2.9 Re-registration of Modules


The terms and conditions for a re-registration is as follows
 A student’s request for re-registration will only be processed on settlement of all outstanding balances and
on receipt of the registration fee
 The re-registration fee is a modular fee which includes the registration fee only. Supported distance learning
is an additional cost
 Assessments from incomplete modules will not be carried forward into the new registration/intake
 Any modules not attempted within an active academic year will have to be re-registered at the modular fee.
 The re-registration fees (after the payment of the registration fee) must be settled within a maximum of 5
consecutive months from the initial date of registration

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6.2.10 Miscellaneous Costs


 Students requesting additional material not included in the programme fee will be charged accordingly.
 These miscellaneous costs include photocopying, postage etc.

6.2.11 Payments
 The following information must accompany all payments made to MANCOSA.
 student number
 full name, initials and surname
 Proof of payment/transfer must be sent to the Finance Department via:
Email: finance@mancosa.co.za or
Fax: 086 602 6152
 If all details are not accurately provided to MANCOSA, your account may not be credited.

6.2.12 Account Details


All payments should be made into ANY ONE of the following accounts:

Bank ABSA Bank


Account Holder MANCOSA (Pty) Ltd
Branch ABSA Corporate & Business Banking KZN
Account Number 40-6845-6934
Branch Code 634926

OR

Bank Standard Bank


Account Holder MANCOSA (Pty Ltd)
Branch Overport City, Durban
Account Number 05 261 572 3
Branch Code 043826

6.2.13 Foreign Payments


 It is important to note that foreign payments take at least 5 days to reflect in the MANCOSA accounts. The
onus lies with the student to ensure timeous payment of fees.
 The SWIFT CODE for international payments are as follows:
- ABSA Bank: ABSAZAJJ
- STANDARD Bank: SBZAZAJJ

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6.3 ASSESSMENT

Assignments
All queries relating to the submission of assignments and the assessment thereof must be directed to:
Student Services: studentservices@mancosa.co.za

Examinations
All queries relating to examinations must be directed to:
Student Services: studentservices@mancosa.co.za

6.3.1 Method of Assessment


 The assessment method for this programme is by:
(1) Assignments and
(2) Examinations.
 The contribution to the final mark is as follows:
(1) Assignment - 50% and
(2) Examination - 50%
 To pass a module a sub-minimum of 40% is required in each form of assessment and a final combined mark
of 50% is required.
 Entrance to the examination is dependent on meeting the sub-minimum requirements of the assignments
for each semester.

6.3.2 Marking Criteria


All assignments are marked according to the following criteria.

Demonstrates an authoritative grasp of the concepts, methodology and content


Excellent appropriate to the subject discipline. Indication of originality in the application of
A 75%+ ideas, in synthesis of material or in performance; personal insights reflecting depth
and confidence of understanding and real critical analysis. Work is well structured
and presented with full referencing.
Demonstrates a sound level of understanding based on a competent grasp of
Very Good relevant concepts, methodology and content; displays skill in interpreting and
B 70 – 74% analysing complex material; material well organised.
Demonstrates a good level of understanding based on a grasp of relevant concepts,
Good methodology and content; display some skill in analysing complex material; material
C 60 – 69% well organised.
Demonstrates a coherent response to the requirements of the assessment task;
Acceptable clear expression of ideas; uses relevant source material; demonstrates some
D 50 – 59% understanding of the concepts; draws relevant conclusions; appropriate
organisation of response.
Unacceptable Recognisable but limited awareness of requirements of assessment task; evidence
E 40 – 49% of some understanding; some attempt to draw relevant conclusions.
Fail
F 33 – 39% Marginal grade. Unsatisfactory but showing some evidence of understanding.
Fail
G 0 – 32% Little evidence of understanding or application.

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6.4 STUDENT SUPPORT

6.4.1 Student Services


The Student Services department is the first point of contact for all administrative student queries. Every attempt
will be made to deal with student queries as effectively as possible. Queries will be treated in confidence and no
victimisation or discrimination of any kind will be tolerated against the complainant. Anonymous complaints
against a person or persons will NOT be considered.

All queries in this regard must be forwarded to Student Services:


Email: studentservices@mancosa.co.za
Tel: +27 31 3007200

6.4.2 Regional Offices Representatives


MANCOSA has offices/representatives situated in various regions. The details of these offices/representatives
are provided below:

MANCOSA
CITY/COUNTRY REPRESENTATIVE CONTACT DETAILS

MANCOSA Learning Centre


South Africa MANCOSA Staff 26 Samora Machel Street, Durban, 4001
(Durban) Tel: +27 31 3007200
Fax: +27 31 3007298
Email: studentservices@mancosa.co.za
MANCOSA Learning Centre (Auckland Park)
South Africa MANCOSA Staff 1 Cedar Road, Richmond, Johannesburg, 2092
(Johannesburg) Tel: +27 11 853 3000
Email: sssjhb@mancosa.co.za
MANCOSA Learning Centre
South Africa MANCOSA Staff TNS House, 6 Thicket Street
(Cape Town) Newlands, Cape Town
Tel: +27 21 6716576
Fax: +27 21 6714306
Email: CapeTown2@mancosa.co.za
MANCOSA Learning Centre
South Africa MANCOSA Staff 39-45 Chief Albert Luthuli Street, Suite Number 02
(Pietermaritzburg) Maritzburg Arch, Pietermaritzburg
Tel: 033 8160350
Email: pmb@mancosa.co.za
MANCOSA Learning Centre, Edupark
South Africa MANCOSA Staff Ground Floor Block A, Edupark Campus,
(Polokwane) Webster Street, Polokwane, 0699
Tel: +27 15 2902896 or +27 15 2902899
Fax: +27 15 2902841
Email: Polokwane@mancosa.co.za
MANCOSA Learning Centre
South Africa MANCOSA Staff 90 Vincent Road, Vincent, East London, 5201
(East London) Tel: +27 43 7211774
Email: eastlondon@mancosa.co.za

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South Africa MANCOSA Staff 3rd Floor, Greyville House


(Port Elizabeth) Cnr Greyville and Cape Road, Greenacres
Port Elizabeth
Tel: 041 816 2100 or 041 816 2159
Email: portelizabeth@mancosa.co.za
South Africa MANCOSA Staff MANCOSA Learning Centre
(Pretoria) Unit A-A10 Brooklyn Office Park
105-107 Nicolson Street
Brooklyn, Pretoria, 0181
Tel: 012 742 8450
Email: pretoria@mancosa.co.za
Unit 3, Ground floor in Ausspann Plaza
Namibia MANCOSA Staff Dr Augustino Neto Road, Windhoek
(Windhoek) Tel: 00264 61 301354
Fax: 00264 61 301353
Fax-to-Email: 088629830
Cell: 00264 81 2332469
Email: Namibia@mancosa.co.za
MANCOSA Learning Centre
Zambia Ms M Bham 47 Independence Avenue, Rhodespark, Lusaka, Zambia
(Lusaka) Tel: 00260 211 258684
Cell: 00260 979044454
Email: Zambia@mancosa.co.za
MANCOSA Learning Centre
Botswana MANCOSA Staff Kopanyo House Plot 5131
(Gaborone) Corner Nelson Mandela Road and Station Road
Gaborone, Botswana
Tel: 00267 3914587 or 00267 3932850
Fax: 00267 3914562
Email: Mancosa@info.bw
Natural Resources College
Malawi Dr WW Mkwepu Off Mchinji Road, P.O. Box 143, Lilongwe
(Lilongwe) Nakanga Cell : 00265 888944282
Cell: 00265 999565037
Email: Malawi@mancosa.co.za
Swaziland MANCOSA Staff MANCOSA Learning Centre
(Mbabane) Plot 2 Sozisa Bypass Road
Hhohho
Mbabane
Swaziland
Email: Swaziland@mancosa.co.za
YK Business School, Belle Terre Road, Highlands, Morc VRS,
Mauritius Mrs T Jaumally Mauritius, BRN: C06041230
(Highlands) Tel: 00230 698 9000,
Fax: 00230 698 9010
Email: registry@ykbs.ac.mu
Tel: 07 383 201 6364
Russia Ms O Savostina Email: mba@nsaem.ru

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6.5 ACADEMIC SUPPORT

6.5.1 Regional Tutor Support (Academic Faculty members)


Each region has qualified academic faculty members appointed to ensure the highest standard of academic
delivery to students. Their duties include:
 Delivery of the scheduled lectures
 Telephonic support
 Email support

You are required to contact the relevant tutors at times as prescribed at their lecture. The details for these tutors
may be obtained at the scheduled workshops.
Note: Tutors may be changed at short notice due to unforeseen circumstances.

6.5.2 Module Co-ordination and Email Support


A Module Coordinator is appointed for each module. This module co-ordinator is a full-time MANCOSA lecturer
who is available during office hours to provide academic support to students.

These faculty members also provide email support via:


Student Services: studentservices@mancosa.co.za
Note: Email is the preferred method of communication with academic faculty.

6.5.3 Library Services


Please refer to the library guide for a comprehensive list of library facilities and resources available across all the
regions.

6.5.4 Module Guides


On registration, all MANCOSA students are issued with a comprehensive set of module guides, which outline the
syllabus and details of content to be covered in each module for the academic year.

However, it must be noted that all study material provided must be read in conjunction with the textbooks that
are prescribed for each of the modules.

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6.5.5 Website/ Online Learning Centre


MANCOSA’s website (http://www.mancosa.co.za) offers the following services to students:
 Information on news and events
 Photo gallery
 Programme and module descriptions
 Enrolment documentation
 Online request for information and registration
 Online payment options
 Contact details (local and international)
 Link to student portal (http://www.mymancosa.com/)
 Social Feeds (Twitter and Facebook)
 Alumni portal

Online Learning Centre (Multimedia Support)


Students can access interactive learning material through the MyMancosa portal at
http://www.mymancosa.com.

The portal amongst other features contains the following:


 Important news and announcements
 Programme and module information
 Online journal database access eg. Emerald Online, EBSCO, Google Scholar, Informing Science, Directory of
Open Access Journal (DOAJ), etc
 Programme handbooks
 PowerPoint presentations
 Past year examination papers
 Workshop notes
 Exam guidelines
 Research and dissertation writing guidelines
 Exam results and assignment mark details
 Student details
 Exam schedules, assignment due dates and personalised time tables
 Buy/sell second hand textbooks

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6.5.6 Prescribed textbooks


All prescribed texts may be purchased from Shesha Books or an accredited bookseller.
You can contact Shesha Books on +27 31 3322702 or email sales@sheshabooks.co.za for further details.

A list of the prescribed texts for each module is found below:

MODULE PRESCRIBED BOOK


& AUTHOR/S ED PUBLISHER

Information Technology Information Technology for Management, Int Ed Wiley and


Management 3A (Transforming organisations in the Digital Sons
AND Economy)
Information Technology Turban E., Leidner D., McLean E., Wetherbe J.,
Management 3B (2010)

Essentials of Management of Information Int Ed Pearson


Systems Education
(Managing the Digital Firm)
Laudon K.C. and Laudon J.P.

Information Technology, Wiley and


(Strategic Decision Making for Mangers) Sons
Henry C.J

Informatics 3A Software engineering 9th /10th


AND ISBN-13: 978-0-13-703515-1 Pearson
Informatics 3B ISBN-10: 0-13-703515-2 Education
Sommerville, Ian

Auditing Auditing notes for South African Students 8th/9th Lexis Nexis
Jackson, R.D and Stent, W.J Butterworths

Systems Analysis & Design Systems Analysis & Design in a changing world 5th/6th Cengage
Satzinger. J, Jackson. R, Burd.S (2009) Learning

Introduction to Systems Analysis and Design. An


Agile, Iterative Approach 6th/7th Cengage
Satzinger. J, Jackson. R, Burd.S (2012) Learning

Note: The above prescribed readings have been provided at the time of publication of this handbook.
Should an updated edition be available, students can use either version.

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6.6 IT AND WEBSITE

In the event of the student experiencing difficulty accessing any of the MANCOSA electronic facilities, queries
must be forwarded to Student Services:
Email: studentservices@mancosa.co.za
Tel: +27 31 3007200

6.7 GENERAL

6.7.1 Award of Qualification


The student will be awarded the Bachelor of Commerce (Information and Technology Management) degree on
completion of all modules (Year 1, 2 and 3).

Qualifications conferred cum laude:


A degree shall be conferred cum laude if a student obtains an average of at least 75 per cent for the programme
and an average of 75 per cent for the exit-level subjects of that programme.
A student cannot obtain a qualification cum laude unless he or she has passed all set modules in the first
examination.

6.7.2 Graduation
 On successful completion of all coursework required and on the settlement of all outstanding fees, a student
is eligible to attend a graduation ceremony where the qualification will be conferred upon the student. In
addition, the original certificate is issued to the student at the graduation ceremony.
 All students graduating are liable for a fee of R 400.00. This amount does not include the cost of the academic
attire or photographs.
 A separate charge will be levied per guest.
 Students graduating in absentia will be liable for a fee of R 350.00. This includes the cost of postage/courier
of certificates to the student.

6.7.3 Frequently used Forms


A list of frequently used forms can be found on www.mymancosa.com.

For detailed information on procedures related to each form, refer to the Institutional Rule Book.

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7. WORKSHOPS

7.1 WORKSHOP VENUES

CITY COUNTRY VENUE

Johannesburg South Africa College of Education at Wits (formerly JCE)


27 St Andrews Road, Parktown, Johannesburg

Durban South Africa MANCOSA Learning Centre


26 Samora Machel Street, Durban

Pretoria South Africa UNISA (Muckleneuk Campus)


Theo Van Wyk Building, Preller Street, Pretoria

Cape Town South Africa MANCOSA Learning Centre


TNS House, 6 Thicket Street, Newlands, Cape Town.

East London South Africa MANCOSA Learning Centre


90 Vincent Road, Vincent, East London, 5201

Polokwane South Africa MANCOSA Learning Centre, Edupark


Ground Floor Block A, Edupark Campus,Webster Street, Polokwane

Port Elizabeth South Africa MANCOSA Learning Centre


3rd Floor Greyville House, Cnr Greyville and Cape Town, Greenacres
MANCOSA Learning Centre
Windhoek Namibia Unit 3, Ground floor in Ausspann Plaza, Dr Augustino Neto Road,
Windhoek
TopFloor
Lusaka Zambia Elunda 2 Building, 2nd Floor
Addis Abba Roundabout, Rhodes Park, Lusaka, Zambia
MANCOSA Learning Centre
Gaborone Botswana Kopanyo House Plot 5131, Corner Nelson Mandela Road and Station
Road
Gaborone, Botswana
MANCOSA Learning Centre
Mbabane Swaziland Plot 2 Sozisa Bypass Road
Hhohho, Mbabane

Note:
(1) Changes in the workshop schedule will be communicated to registered students in writing prior to the
workshop.
(2) Additional workshop venues may be considered at the discretion of the Academic office.
(3) Students are encouraged to contact us to confirm any changes in their workshop venues.

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7.2 WORKSHOP DATES

SEMESTER 1 SEMESTER 2
CITY COUNTRY WORKSHOP 1 WORKSHOP 2 WORKSHOP 1 WORKSHOP 2

Johannesburg South Africa 3 March 2018 19 May 2018 21 July 2018 13 October 2018

Durban South Africa 3 March 2018 19 May 2018 21 July 2018 13 October 2018

Pretoria South Africa 10 March 2018 19 May 2018 14 July 2018 6 October 2018

Cape Town South Africa 3 March 2018 19 May 2018 14 July 2018 6 October 2018

Polokwane South Africa 10 March 2018 19 May 2018 14 July 2018 6 October 2018

Windhoek Namibia 10 March 2018 19 May 2018 14 July 2018 6 October 2018

Lusaka Zambia 3 March 2018 19 May 2018 21 July 2018 13 October 2018

Gaborone Botswana 3 March 2018 19 May 2018 21 July 2018 13 October 2018

Mbabane Swaziland 3 March 2018 19 May 2018 21 July 2018 13 October 2018

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7.3 WORKSHOP PROGRAMMES

JOHANNESBURG DURBAN CAPE TOWN


Time Activity/Module Activity/Module Activity/Module

SEMESTER 1

WORKSHOP 1 AND WORKSHOP 2


SATURDAY
07h30 to 08h00 Arrival at venue Arrival at venue Arrival at venue
08h00 to 10h00 Auditing Informatics 3A Auditing
10h00 to 10h15 Break Break Break
10h15 to 12h15 Information Technology Information Technology Information Technology
Management 3A Management 3A Management 3A
12h15 to 13h00 Break Break Break
13h00 to 15h00 Informatics 3A Auditing Informatics 3A
15h00 to 15h15 Break Break Break
15h15 to 17h15 Systems Analysis & Design Systems Analysis & Design Systems Analysis & Design

SEMESTER 2

WORKSHOP 1 AND WORKSHOP 2


SATURDAY
07h45 to 08h00 Arrival at venue Arrival at venue Arrival at venue
08h00 to 10h00 Information Technology Information Technology Information Technology
Management 3B Management 3B Management 3B
10h00 to 10h15 Break Break Break
10h15 to 12h15 Informatics 3B Informatics 3B Informatics 3B

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PRETORIA POLOKWANE NAMIBIA


Time Activity/Module Activity/Module Activity/Module

SEMESTER 1

WORKSHOP 1 AND WORKSHOP 2


SATURDAY
07h30 to 08h00 Arrival at venue Arrival at venue Arrival at venue
08h00 to 10h00 Auditing Informatics 3A Auditing
10h00 to 10h15 Break Break Break
10h15 to 12h15 Information Technology Information Technology Information Technology
Management 3A Management 3A Management 3A
12h15 to 13h00 Break Break Break
13h00 to 15h00 Informatics 3A Auditing Informatics 3A
15h00 to 15h15 Break Break Break
15h15 to 17h15 Systems Analysis & Design Systems Analysis & Design Systems Analysis & Design

SEMESTER 2

WORKSHOP 1 AND WORKSHOP 2


SATURDAY
07h45 to 08h00 Arrival at venue Arrival at venue Arrival at venue
08h00 to 10h00 Information Technology Information Technology Information Technology
Management 3B Management 3B Management 3B
10h00 to 10h15 Break Break Break
10h15 to 12h15 Informatics 3B Informatics 3B Informatics 3B

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ZAMBIA BOTSWANA SWAZILAND


Time Activity/Module Activity/Module Activity/Module

SEMESTER 1

WORKSHOP 1 AND WORKSHOP 2


SATURDAY
07h30 to 08h00 Arrival at venue Arrival at venue Arrival at venue
08h00 to 10h00 Auditing Informatics 3A Auditing
10h00 to 10h15 Break Break Break
10h15 to 12h15 Information Technology Information Technology Information Technology
Management 3A Management 3A Management 3A
12h15 to 13h00 Break Break Break
13h00 to 15h00 Informatics 3A Auditing Informatics 3A
15h00 to 15h15 Break Break Break
15h15 to 17h15 Systems Analysis & Design Systems Analysis & Design Systems Analysis & Design

SEMESTER 2

WORKSHOP 1 AND WORKSHOP 2


SATURDAY
07h45 to 08h00 Arrival at venue Arrival at venue Arrival at venue
08h00 to 10h00 Information Technology Information Technology Information Technology
Management 3B Management 3B Management 3B
10h00 to 10h15 Break Break Break
10h15 to 12h15 Informatics 3B Informatics 3B Informatics 3B

NOTE:
(1) Due to unforseen circumstances, workshop dates, venues, times and facilitators are subject to change
without prior notice.
(2) Please call our offices if you have not received a workshop email reminder 2 days prior to the workshop.
(3) Students are reminded to carry all study material on the 1st day of the workshop.
(4) Please read all relevant modules prior to attending workshops in order participate in the discussions.
(5) Students are reminded that work on assignments should commence prior to the workshops.
(6) Students are allowed to attend second semester workshops if their first semester results are pending.
(7) While attendance at workshops is not compulsory, it is advisable that you make use of the opportunity to
interact with academic faculty and fellow students.
(8) For all workshop related queries, please contact:
Student Services: studentservices@mancosa.co.za
Tel: +27313007200

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8. ASSIGNMENTS

8.1 SUBMISSION

8.1.1 Rules regarding the submission of assignments


Refer to the Institutional Rule Book for detailed information on submission of assignments.

Should you have any queries please contact:


Student Services: studentservices@mancosa.co.za
Tel: +27313007200.

THE FOLLOWING IS A STEP-BY-STEP GUIDE TO UPLOADING AN ASSIGNMENT

STEP 1
Log in to www.mymancosa.com

STEP 2
Login using your student number as user name and password.

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STEP 3
Go to My Information

Click on Assignment Upload

STEP 4
You will come to an Assignment Rules page. Read all the rules, go to the bottom of the page and click on the box
‘I acknowledge and accept the above rules’ then click on ‘Proceed to Assignment Upload’.

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STEP 5
You will come to the Assignment Declaration Page

Under Module Name, select the module of the assignment you are uploading.

STEP 6
Enter the number of attachments you are uploading, total number of pages in your attachments and number of
questions you have answered.

Then select the submission type, whether it is a first or re submission assignment

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STEP 7
Click on the box ‘I hereby declare that this assignment submitted is an original piece of work produced by
myself’ then click on ‘Continue’.

STEP 8
Click on ‘Browse’ for attachment 1 and look for your assignment and attach it. The entire assignment must be in
one attachment and must include the following:

Cover page, Contents page, Body of assignment and Bibliography.

Only one assignment submission is permitted per module in a PDF format. No other formats will be accepted.
There will be exceptions for the Information Technology and Quantitative modules where the different files need
to be zipped and uploaded as one folder. There is a detailed explanation of how to compress a folder at the end
of this guide.

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STEP 9
A box will appear asking to confirm that all of the above information is true, click on ‘OK’. Note that this is not an
error message.

The assignment will now take a minute or so to upload. Once your assignment is uploaded you will receive a
Thank You message.

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STEPS ON HOW TO APPLY FOR AN ASSIGNMENT EXTENSION ON MYMANCOSA

Step 1:
Go to www.mymancosa.com

Step 2:
Your username and password will be your student number

Step 3:
Click on My Information tab

Step 4:
Select Assignment Due Date Extension Request

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ERRORS WHEN UPLOADING ASSIGNMENTS:

Please note: All correspondance and error messages must be retained by the student. Failure to produce
evidence of system error will lead to capping/declining of assignments.

ASSIGNMENT DUE DATE OF THE MODULE IS NOT FOUND FOR THIS INTAKE

This is a registration query, please contact our MANCOSA office to rectify this.

500 – INTERNAL SERVER ERROR

One of these three could be the result of the error message received:
- Your assignment file size is larger than 5MB,
- The assignment format is incorrect. The only formats we allow is Word (.doc, .docx), .pdf, .rtf, .txt and Zip
folders.
- Your Internet speed is too slow.

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MSSQL ERROR

You will receive this error if you have extra characters/symbols ( “ ‘ () [] & * # ? \ @ % = ) in your file name eg
Ben’s Project Management Assignment.pdf
Remove the ‘ from the name, resave and try to upload again, your assignment will go through.

ASSIGNMENT DECLINED AS YOU ARE NOT REGISTERED FOR EITHER SEMESTER 1 OR SEMSTER 2 OF
THE CURRENT ACADEMIC INTAKE.
This is a registration query, please contact our MANCOSA office to rectify this.

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RE SUBMISSION OF ASSIGNMENT DECLINED DUE TO LATE RE SUBMISSION


You have exceeded the due date of your re submission so the system will decline the upload.

ASSIGNMENT DECLINED DUE TO LATE SUBMISSION

You have exceeded the due date of submitting your assignment so the system will decline the upload.

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INVALID FILE FORMAT

This error means that one/more of your assignment attached is in the incorrect format.

The only formats we allow to be uploaded is


Word documents with the extensions .doc and/or .docx
.pdf
.rtf
.txt and
Zip folders

See below for an example (Attachment 2 is not in one of the recommended formats).

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MESSAGE FROM WEBPAGE

Kindly note that this is not an error message from mymancosa. This message is just the settings for the Internet
(Internet Explorer) on your PC which needs to be adjusted. All you need to do is just follow the instructions given
and you will be able to upload your assignment. You could also use a different browser like Firefox or Google
Chrome.

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HOW TO COMPRESS A FOLDER

Step 1:
Create a new folder (right click on the desktop, select ‘New’ then click on the option ‘Folder’

Step 2:
Add all your documents in this folder (if you have more than one document to submit).

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Step 3:
Go to your desktop and right click on the folder. Select the option ‘Send to’ then click on ‘Compressed (zipped)
folder’.

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Step 4:
This will create another file on the desktop with the extension .zip. You can now attach this file when uploading
your assignments.

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8.2 ASSIGNMENT SUBMISSION DATES

SEMESTER 1

NO MODULE ASSIGNMENT DUE DATE

1 Information Technology Management 3A 28 March 2018

2 Informatics 3A 3 April 2018

3 Auditing 3T 13 April 2018

4 Systems Analysis and Design 3T 16 April 2018

SEMESTER 2

5 Information Management 3B 28 August 2018

6 Informatics 3B 31 August 2018

Submission of Topic for Capstone Project 31 July 2018

Final Submission of Proposal for Capstone Project 21 September 2018

Final Submission of Capstone Project 19 November 2018

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8.3 ASSIGNMENT QUESTIONS

ASSIGNMENT 1: INFORMATION MANAGEMENT 3A

Read the case study below and answer the questions that follow.

Once upon a time teleworking was the future that would free us from the yoke of office life. Armed with phone,
computer and internet connection, human potential would blossom in the comfort of our own homes.
It makes sense. Why travel for hours a day to a central location when you can roll out of bed and start working
from your kitchen table with none of the hassle and environmental damage that commuting entails? Home
working is certainly on the rise. A survey of firms by the Confederation of British Industry showed that the
number offering at least some teleworking rose from 14% in 2006 to 46% in 2008. Figures later this month are
expected to show the trend continuing.

British Telecom was one of the pioneers. It began a telework scheme in 1986, and now has 15,000 homeworkers
out of 92,000 employees. The company argues that homeworkers save it an average of £6,000 a year each, are
20% more productive and take fewer sick days. At HSBC 15,000 out of the bank's 35,000 staff in the UK have the
ability to work from home. But that is still less than half the workforce and figures deal only with the means to
work from home, they do not indicate full-time home working.

But why isn't there even more working from home? Home working doesn't suit all jobs or sectors. There are
some sectors of the UK economy where teleworking is impossible - retailers, manufacturers and City traders are
among those where most people have to be at the workplace. In theory, call centres could allow staff to work
from home. In practice, the cost of linking secure databases to thousands of houses stands as a considerable
obstacle.
Adapted from: http://www.bbc.com/news/magazine-11879241

QUESTION 1 (25)
Virtual working is gradually being adopted in organisations. Discuss the technological advancement factors that
are promoting virtual working.

QUESTION 2 (25)
Virtual working is a form of IT management that is different from onsite management. Identify and discuss the
IT resources that are required to implement virtual working/teleworking.

QUESTION 3 (25)
Although virtual working is profitable and promotes flexibility, there are a number of issues that may arise.
Discuss the technological considerations that have to be taken when implementing virtual working/teleworking.

QUESTION 4 (25)
Teleworking can produce positive and negative effects to the employee and the employer. Discuss the impact of
teleworking for an organisation.

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Assignment Guidelines
 Word limit: Approximately 3500 - 4000 words
 The length of your answers to each question should be in line with the mark allocation.
 Your assignment should include a Table of Contents page.
 Text: Font: Arial or Times New Roman (12), Spacing: 1.5 lines
 All text must be justified at each margin.
 Your answers must include any theories, charts, tables or exhibits necessary to support your analysis and
recommendations.
 Ensure that the readings are not merely reproduced in the assignment without original critical comments and
views. Cohesive and logical arguments reflecting original thinking is encouraged.
 You MUST use theory/literature to support your discussion/observation and opinions. Do not merely extract
information from the Case Study.
 References - At least 10 academic sources of reference must be used. (These include textbooks, journal
articles and internet sources that are relevant to your field of study. Academic sources do not include
Wikipedia and blogs). The MANCOSA study guide must not be used as a source of reference. You must include
Reference list at the end of your assignment. Information quoted/paraphrased from sources listed in your
Reference list must be referenced in-text. The Harvard system of referencing must be used.
 It is imperative that students proof read and edit their assignments prior to submitting them. Assignments
must be free from errors and of a professional standard.

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ASSIGNMENT 2: INFORMATICS 3A

SECTION A (40)
Read the information below and answer the questions that follow.

Why the Waterfall RFP Kills Most IT Projects


Software development has changed.
Until a few years ago, a company would typically hire software engineers to come in and ask customers what
they wanted their software to look like – you’ve seen Office Space, right?
Based on what the customers said they wanted, software engineers would spend 4-6 months writing up a
requirements document and lists of product features, attempting to capture what the customer asked for. This
of course assumes that the customer actually knows what they need and what to ask for…which in reality, they
do not know.
Then the software engineers would spend a year building the software in a workshop somewhere. Over the
course of that entire process, the software engineer maybe talked to the customer a couple times, if that.
Designing software like this is following a waterfall approach. Like an actual waterfall, this method flows
downward through its specific phases. It places an emphasis on tools and detailed design documents that
anticipate everything the software will need to do 12 months from now.
The problem with this method is that it fails. Almost every time.
Waterfall development methodologies, which form the basis of most RFP’s in the marketplace today, explain
why only 20% of projects actually succeed. And why 17% of 5,400 IT projects went so badly that their company’s
reputation was put at stake. It can also explain why on average, IT projects run 45% over budget.
So why do projects under this method have a higher chance of failure??
Once a product is finished and delivered to customers, a typical response from customers is “oh wait hold on
that’s not what I meant…what I needed was….” In other words, by the time the customers actually know what
works and what doesn’t work, or by the time they start to understand what they actually need or want, it is too
late.
So instead of building what people actually need by measuring how it’s used and how it works and refining it till
the customer loves it, software engineers build what they heard customers tell them they needed… in legal circles
they call this hearsay and there’s a reason you hear them call it inadmissible as evidence!
A big design-up-front project results in software that does not meet the needs of the customer.
And then the software is never used.
https://www.fieldsquared.com/why-the-waterfall-rfp-kills-most-it-projects/

QUESTION 1 (20)
1.1 With reference to the article, most projects fail due to misunderstanding the requirements. Discuss the
differences between the requirements analysis of the waterfall model to that of agile. (10)
1.2 Provide possible reasons for the failure of projects adopting the waterfall model. (10)

QUESTION 2 (20)
2.1“In other words, by the time the customers actually know what works and what doesn’t work, or by the time
they start to understand what they actually need or want, it is too late.” It is important for companies to
implement the requirements elicitation and analysis process in order to work closely with customers to
determine the exact system requirements. Explain in detail the requirement elicitation and analysis process.
(10)
2.2 Discuss the reasons why requirements from stakeholders are difficult to understand. (10)

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SECTION B (60)
QUESTION 3 (20)
Software engineering is an engineering process discipline concerning all aspects of software production from
the early stages of system specification through to maintenance of the software.
3.1 Provide the reasons for the importance of software engineering. (5)
3.2 List and explain the FOUR (4) fundamental activities common to software processes. (8)
3.3 Elaborate on the fundamental issues affecting all software engineering methods. (7)

QUESTION 4 (20)
System modeling is the process of developing abstract models of a system, with each model presenting a
different view or perspective of that system. Briefly discuss the Interaction model and Structural model that may
be developed as part of the requirements engineering and system design processes.

QUESTION 5 (20)
Extreme programming (XP) is a software development methodology which is intended to improve software
quality and responsiveness to changing customer requirements. Briefly explain refactoring and pair programming
in Extreme Programming.

Assignment Guidelines
 Word limit: Approximately 3500 - 4000 words
 The length of your answers to each question should be in line with the mark allocation.
 Your assignment should include a Table of Contents page.
 Text: Font: Arial or Times New Roman (12), Spacing: 1.5 lines
 All text must be justified at each margin.
 Your answers must include any theories, charts, tables or exhibits necessary to support your analysis and
recommendations.
 Ensure that the readings are not merely reproduced in the assignment without original critical comments and
views. Cohesive and logical arguments reflecting original thinking is encouraged.
 You MUST use theory/literature to support your discussion/observation and opinions. Do not merely extract
information from the Case Study.
 References - At least 10 academic sources of reference must be used. (These include textbooks, journal
articles and internet sources that are relevant to your field of study. Academic sources do not include
Wikipedia and blogs). The MANCOSA study guide must not be used as a source of reference. You must include
Reference list at the end of your assignment. Information quoted/paraphrased from sources listed in your
Reference list must be referenced in-text. The Harvard system of referencing must be used.
 It is imperative that students proof read and edit their assignments prior to submitting them. Assignments
must be free from errors and of a professional standard.

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ASSIGNMENT 3: AUDITING

QUESTION 1 (25)
You have recently commenced your auditing studies at university. Your best friend who studied graphic art and
knows nothing about auditing and accounting has just started work for a listed clothing company in the fashion
design department, says to you over lunch one day:
“Some guys arrived today for the audit – they come from some firm or company that sells external audits or
something and apparently every business has to have one. I find it strange that we have to get an audit from
someone outside the company because a little while ago some guys from our company were doing something
with an internal audit. What on earth does this audit thing have to do with a clothing company?”

Required:
1.1. Respond to your friend’s question explaining in detail an external auditor and an internal auditor. (10)
1.2. Identify and discuss three (3) types of auditors except for those mentioned in 1.1 above. (15)

QUESTION 2 (25)
Despite the best intentions of the directors of a company to implement “fool proof” internal controls it is virtually
impossible to do. From the auditor’s perspective, internal control, no matter how effective, can provide an entity
with only reasonable assurance about achieving the entity’s financial reporting objectives. The reason is that
internal systems do have inherent limitations.

Required:
2.1. Discuss the term internal control. (4)
2.2. Identify, with brief explanations, the inherent limitations of internal controls. (6)
2.3. Give an example of each of the inherent limitations in the context of a sales/cash receipts system for a
supermarket. (15)

QUESTION 3 (30)
3.1. An auditor’s objective is to be in a position where he/she can form an opinion on whether reports or
statements from an audit presents in all respect the position of the organization at a particular point in
time. After accepting an audit offer, auditors need to obtain the necessary evidence to form and support
his/her evidence. In order to form and support evidence, the auditor goes through an audit process.
Discuss in detail the following stages in an audit process:
3.1.1. Preliminary Stage (10)
3.1.2. Planning Stage (10)

3.2. An important consideration in carrying out a sampling exercise is to determine whether it will be statistically
or non-statistically based. Such decision is usually a professional judgment, but will be based on the level
of assurance required by the auditor. Regardless of the decision made by the auditor, the steps to be taken
in auditing remain the same.
Discuss the main steps to consider when conducting an audit sampling. (10)

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QUESTION 4 (20)
It is very important for a company to protect the integrity of its hardware and software, in fact, its computer system
as a whole must be carefully controlled, physical protection, security policies, access controls, a sound control
environment and a host of other controls are put in place to achieve the necessary protection.
Consider the following;
 The principle of least privilege
 Disaster recovery procedures
 Encryption
 Logging
 The principle of fail safe
 Logical access control
 Access tables
 Authentication of users
 Physical access controls
 The principle of defense in depth

Required:
Briefly explain the terms/phrases above in the context of a company’s computer system.

Assignment Guidelines
 Word limit: Approximately 3500 - 4000 words
 The length of your answers to each question should be in line with the mark allocation.
 Your assignment should include a Table of Contents page.
 Text: Font: Arial or Times New Roman (12), Spacing: 1.5 lines
 All text must be justified at each margin.
 Your answers must include any theories, charts, tables or exhibits necessary to support your analysis and
recommendations.
 Ensure that the readings are not merely reproduced in the assignment without original critical comments and
views. Cohesive and logical arguments reflecting original thinking is encouraged.
 You MUST use theory/literature to support your discussion/observation and opinions. Do not merely extract
information from the Case Study.
 References - At least 10 academic sources of reference must be used. (These include textbooks, journal
articles and internet sources that are relevant to your field of study. Academic sources do not include
Wikipedia and blogs). The MANCOSA study guide must not be used as a source of reference. You must include
Reference list at the end of your assignment. Information quoted/paraphrased from sources listed in your
Reference list must be referenced in-text. The Harvard system of referencing must be used.
 It is imperative that students proof read and edit their assignments prior to submitting them. Assignments
must be free from errors and of a professional standard.

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ASSIGNMENT 4: SYSTEMS ANALYSIS AND DESIGN

QUESTION 1 (25)
Feature- Driven Development (FDD) is a development process that, as all agile methodologies, is iterative &
incremental with the objective of delivering working software. Discuss the FDD methodology and the practices
used in FDD.

QUESTION 2 (25)
Several errors can occur when drawing data flow diagrams are as follows. Describe the common types of errors
for DFD diagrams.

QUESTION 3 (15)
A functional dependency is a one-to-one relationship between the values of two fields. Discuss the following
types of functional dependencies.
a. Full Functional Dependency
b. Partial functional Dependency
c. Transitive functional Dependency

QUESTION 4 (35)
Suppose you have student data that is captured in a table as shown below. Normalise the data in this table to
3NF.
Student Age Subject
Asongile 15 Afrikaans, Life skills
Avela 14 Life skills
Sibusiso 17 Life skills

Assignment Guidelines
 Word limit: Approximately 3500 - 4000 words
 The length of your answers to each question should be in line with the mark allocation.
 Your assignment should include a Table of Contents page.
 Text: Font: Arial or Times New Roman (12), Spacing: 1.5 lines
 All text must be justified at each margin.
 Your answers must include any theories, charts, tables or exhibits necessary to support your analysis and
recommendations.
 Ensure that the readings are not merely reproduced in the assignment without original critical comments and
views. Cohesive and logical arguments reflecting original thinking is encouraged.
 You MUST use theory/literature to support your discussion/observation and opinions. Do not merely extract
information from the Case Study.
 References - At least 10 academic sources of reference must be used. (These include textbooks, journal
articles and internet sources that are relevant to your field of study. Academic sources do not include
Wikipedia and blogs). The MANCOSA study guide must not be used as a source of reference. You must include
Reference list at the end of your assignment. Information quoted/paraphrased from sources listed in your
Reference list must be referenced in-text. The Harvard system of referencing must be used.
 It is imperative that students proof read and edit their assignments prior to submitting them. Assignments
must be free from errors and of a professional standard.

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ASSIGNMENT 5: INFORMATION MANAGEMENT 3B

Read the information below and answer the questions that follow.

With every passing year, cybersecurity becomes more of a concern for business continuity planning initiatives.
Participants in the 2016 Business Continuity Institute Horizon Scan ranked cyberattack as their No. 1 threat, with
data breach a close second. Over the last few years, these two categories have climbed the ranks in terms of
most significant threats—an indication of how rapidly cybersecurity has become a key concern of business
continuity professionals across the globe.

There is no doubt that businesses of all kinds must include cybersecurity concerns in their business continuity
plans, right along with more traditional threats, such as severe weather or supply-chain disruptions. However,
cybersecurity requires a special degree of attention, because a cyberattack or data breach can have such wide-
reaching effects throughout an entire organization, as well as among its partners and customers.

QUESTION 1 (25)
Cyber threats are one of the main security threats that an organisation faces. Discuss how you would ensure
business continuity in the presence of cyberthreats.

QUESTION 2 (25)
Issues surrounding personal privacy have become critical in data handling for organisations. Discuss the EIGHT
(8) principles prescribed by the POPI Act.

QUESTION 3 (25)
Social media has largely assumed an integral role in people’s lives as well as business today. Discuss the rights
and obligations within the organisation when using social media.

QUESTION 4 (25)
The concept of data integrity from a security perspective deals with making sure that data is not subject to
unauthorized alteration. Discuss how public key cryptography is used with digital signatures.

Assignment Guidelines
 Word limit: Approximately 3500 - 4000 words
 The length of your answers to each question should be in line with the mark allocation.
 Your assignment should include a Table of Contents page.
 Text: Font: Arial or Times New Roman (12), Spacing: 1.5 lines
 All text must be justified at each margin.
 Your answers must include any theories, charts, tables or exhibits necessary to support your analysis and
recommendations.
 Ensure that the readings are not merely reproduced in the assignment without original critical comments and
views. Cohesive and logical arguments reflecting original thinking is encouraged.
 You MUST use theory/literature to support your discussion/observation and opinions. Do not merely extract
information from the Case Study.
 References - At least 10 academic sources of reference must be used. (These include textbooks, journal
articles and internet sources that are relevant to your field of study. Academic sources do not include
Wikipedia and blogs). The MANCOSA study guide must not be used as a source of reference. You must include
Reference list at the end of your assignment. Information quoted/paraphrased from sources listed in your
Reference list must be referenced in-text. The Harvard system of referencing must be used.
 It is imperative that students proof read and edit their assignments prior to submitting them. Assignments
must be free from errors and of a professional standard.

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ASSIGNMENT 6: INFORMATICS 3B

SECTION A (40)
Answer ALL the questions based on the case extract below:
Jaguar recalls 17,500 cars due to software glitch
Luxury car manufacturer Jaguar has recalled over 17,500 vehicles following the discovery of a fault in the
engine management control software on its diesel X-type range.
The fault meant that cruise control could only be turned off by switching off the engine. It affects cars made
between 2006 and 2010. Drivers who return their cars will get a software update to fix the problem, Jaguar
said.
The company wrote to its customers late last week, warning that the cruise control cannot be disengaged in
the “normal manner” in some circumstances. The software in question was developed in house, and the
problem was spotted by one of Jaguar's employees, the company said.

“This potential problem was spotted by one of our employees. No customer has been affected and there had
been no accidents or injuries,” a Jaguar spokesman told the Telegraph.
In February 2010, Japanese car manufacturer Toyota was forced to recall 400,000 of its Prius hydrid cars after a
software glitch that affected brake performance was discovered. Both episodes reveal how software quality
testing is paramount for embedded systems in equipment as potentially dangerous as cars.
Agile software development methodologies, which espouse constant and frequent testing, are based on the
Lean manufacturing processes developed by Toyota in the 1980s. However, according to a blog post written by
Swedish IT consultant Henrik Kniberg shortly after the Prius glitch emerged, Toyota has only recently began
adopting Agile development.
Source: http://www.information-age.com/jaguar-recalls-17500-cars-due-to-software-glitch-1663983/

QUESTION 1 (20)
The case extract mentions the software glitch to be in the engine management control software on its diesel X-
type range. Discuss how release testing could solve the problem in the engine management software.

QUESTION 2 (20)
2.1 Toyota had adopted Agile development methods shortly after a software glitch in their brake systems.
Elaborate on the steps involved in the Agile planning process adopted by Toyota. (10)

2.2 Explain in detail how Agile planning would be carried out by Toyota. (10)

SECTION B (60)
QUESTION 3 (20)
3.1 Software evolution refers to the process of repeatedly updating software for various reasons. Explain why
a software system that is used in a real-world environment must change or become progressively less useful.
(4)

3.2 Briefly describe the THREE (3) main types of software maintenance. Why is it sometimes difficult to
distinguish between them? (6)

3.3 What are the options for dealing with legacy system evolution? When would you normally replace all or
part of a system rather than continue maintenance of the software? (10)

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QUESTION 4 (20)
Software project management is the art and science of planning and leading software projects. It is a sub-
discipline of project management in which software projects are planned, implemented, monitored and
controlled.
4.1 State the reasons why software engineering projects are difficult to manage. (10)
4.2 What are some of the considerations which need to be taken into account when calculating the price of
a software system? (10)

QUESTION 5 (20)
5.1 Testing is expensive and time-consuming, therefore it is important to choose effective unit test cases.
Describe the process of choosing effective test cases. (12)
5.2 List and explain the levels in which each test case will fall in order to avoid duplication efforts. (8)

Assignment Guidelines
 Word limit: Approximately 3500 - 4000 words
 The length of your answers to each question should be in line with the mark allocation.
 Your assignment should include a Table of Contents page.
 Text: Font: Arial or Times New Roman (12), Spacing: 1.5 lines
 All text must be justified at each margin.
 Your answers must include any theories, charts, tables or exhibits necessary to support your analysis and
recommendations.
 Ensure that the readings are not merely reproduced in the assignment without original critical comments and
views. Cohesive and logical arguments reflecting original thinking is encouraged.
 You MUST use theory/literature to support your discussion/observation and opinions. Do not merely extract
information from the Case Study.
 References - At least 10 academic sources of reference must be used. (These include textbooks, journal
articles and internet sources that are relevant to your field of study. Academic sources do not include
Wikipedia and blogs). The MANCOSA study guide must not be used as a source of reference. You must include
Reference list at the end of your assignment. Information quoted/paraphrased from sources listed in your
Reference list must be referenced in-text. The Harvard system of referencing must be used.
 It is imperative that students proof read and edit their assignments prior to submitting them. Assignments
must be free from errors and of a professional standard.

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9. EXAMINATIONS

9.1 EXAMINATION DATES AND TIMES

NO MODULE EXAMINATION DATE DAY TIME

SEMESTER 1

FINAL 26 May 2018 Saturday 14h00 – 17h00


1 Information Management 3A
SUPPLEMENTARY 24 July 2018 Tuesday 09h00 – 12h00

FINAL 28 May 2018 Monday 14h00 – 17h00


2 Informatics 3A
SUPPLEMENTARY 25 July 2018 Wednesday 09h00 – 12h00

FINAL 30 May 2018 Wednesday 14h00 – 17h00


3 Auditing
SUPPLEMENTARY 26 July 2018 Thursday 09h00 – 12h00

FINAL 1 June 2018 Friday 14h00 – 17h00


4 Systems Analysis & Design
SUPPLEMENTARY 27 July 2018 Friday 09h00 – 12h00

SEMESTER 2

FINAL 8 November 2018 Thursday 14h00 – 17h00


5 Information Management 3B
SUPPLEMENTARY 8 January 2019 Tuesday 14h00 – 17h00

FINAL 13 November 2018 Tuesday 14h00 – 17h00


6 Informatics 3B
SUPPLEMENTARY 10 January 2019 Thursday 14h00 – 17h00

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9.2 EXAMINATION VENUES


All students are required to register at one examination venue as per the table below two months prior to the
commencement of the examination. Any changes to the registered examination venue must be completed one
month prior to the examination sitting.
The examination venues listed below are provisional. All examination venues will be confirmed in writing via the
examination guidelines which are issued at least 1 month prior to an examination session. The confirmed venues
will be available on the MyMancosa portal.
EXAMINATION CENTRES
CITY COUNTRY VENUE ADDRESS
Johannesburg South Africa TBC
Durban South Africa Mancosa Campus 26 Samora Machel Street, Durban
Pretoria South Africa TBC
East London South Africa Mancosa Learning Centre 90 Vincent Road, Vincent, East London
First Floor, Stadium on Main building, 99 Main Road,
Cape Town South Africa Mancosa Learning Centre
Claremont
Polokwane South Africa Edupark Webster Street, Polokwane
Bloemfontein South Africa Bohmer Secondary School Walter Sisulu Road, Universitas
Nelspruit South Africa SAVF 35 Murray Street, Nelspruit
Molopo Executive Country
Mafikeng South Africa Corner Nelson Mandela Drive and North Street
Lodge
Kimberley South Africa Hotel Savoy 19 De Beers Road, Kimberley 8301
3rd Floor Greyville House, Corner Ring and Cape Road,
Port Elizabeth South Africa Mancosa Learning Centre
Greenacres, Port Elizabeth
Newcastle South Africa Qualitas Career Academy The EDU Centre Building Off Sutherland Street, Newcastle
Mthatha South Africa Hlalanathi Myezo Lodge 1 Botha Sigcau Drive, Myezo Park, Mthatha
Richards Bay South Africa Splendid Inn Bayshore 4 The Gully, Off Hibberd Drive, Meerensee Richards Bay, 3901
Pietermaritzburg South Africa Imperial Hotel Imperial Hotel, 224 Jabu Ndlovu Street, Pietermaritzburg, 3201
Unit 3, Ground floor Ausspann Plaza, Dr Augustino Neto Road,
Windhoek Namibia Mancosa Learning Centre
Windhoek
Ongwediva Namibia TBC
Rundu Namibia TBC
Lusaka Zambia Mancosa Learning Centre 47 Independence Avenue, Civic Centre Area, Lusaka, Zambia
Ndola Zambia TBC
Block 8, Plot 34546, Corner of Mmamokue Road & Dinyando
Gaborone Botswana Mancosa Campus
Drive, Gaborone
Lot 132, City Centre, Mbhabha Street, Commercial Area (Near
Manzini Swaziland Regent Business School
Swazi Milling)
Instituto Superior de Relacoes
Maputo Mozambique Edifico Jat V – Rua dos Desportistas no 883, 2nd Floor
Internacionais (ISRI)
Harare Zimbabwe TBC
Kamuzu Procession Road, Lilongwe (old town, behind the
Lilongwe Malawi Bridgeview Hotel
Game Complex
Blantyre Malawi MPC Conference Centre Kasungu Conference Centre, Blantyre 8
Examinations Council of
Maseru Lesotho 50 Constitution Road, Maseru
Lesotho
Mauritius Examinations
Reduit Mauritius Reduit, Mauritius
Syndicate

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