2017 Generic Orientation Guide D10057563-E6 PDF

ORIENTATION GUIDE 2017
D10057563
Edition 6
*D10057563-E6*
D10057563-E6
ORIENTATION GUIDE 2017
CONTENTS PAGE
Welcome to Damelin Correspondence College (DCC) 1
Legal Name and Status of the College 2
Management Team of the College 3
Mission, Code of Conduct, and Ideology and Values of the College 4
Learning Philosophy and Goals of the College 5
Mode of Instruction and Language Policy of the College 6
Code of Conduct, Rights, and Responsibilities of the Collective College Community 7
Important College Details 11
Your damelin.me Email Address and Free Services Offered 13

Free Email, Storage, and Communication Services Offered to All DCC Students 13
Office 365 Frequently Asked Questions (FAQs) 14
How to Set Up Your damelin.me Email Account 16
Documenting the Learning Process 17

Teaching, Learning, and Assessment of Learning 19
Academic Dishonesty – Examination Irregularities 25
Appeals Policy 28
Programme Progression and the Issuing of Awards 30
Academic Record Keeping 33
Transfer of Academic Credentials (Exemptions) 34
Fees and Charges 36

Financial Aid, Unpaid Debt and Refund Policy 42
Student Support Services 44
Additional Information: Contact Details of DCC Branches 55
Additional Information: Academic Staff of the College 57
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Orientation Guide 2017 D10057563-E6

WELCOME TO DAMELIN CORRESPONDENCE COLLEGE (DCC)

Dear student

Welcome to Damelin Correspondence College! Congratulations on taking an important step towards
realising your dreams. The College has been providing education and training since 1955, so you can
rest assured that your future is in good hands.
In this Orientation Guide for Damelin Correspondence College students, we'll give you some important
information that you should read before you commence your studies.
Your damelin.me email address
At Damelin Correspondence College we want to ensure that we can contact you whenever we need to
inform you of something important. We realise that your address details, your cell phone number and
even your email address may change during the course of your studies. This is why we have assigned
to you a College email address that is guaranteed not to change.
Please carefully read the section called How to set up your damelin.me email account, and then
activate your email address as soon as possible. We will be sending important information to this
address, so please ensure that your email is activated.
Important Examination Information
Please note that some examination information, such as specific annual examination dates, may
change. So please access the latest examination information, which is available on the Damelin
Correspondence College website, from time to time.
If you need any help, please don't hesitate to contact us. We wish you all the best, and success with
your studies.

Regards
Benjamin van Rooyen
General Manager, Damelin Correspondence College
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Orientation Guide 2017 Page 1 D10057563-E6
LEGAL NAME AND STATUS OF THE COLLEGE
Legal Name
The full legal name of the College is Damelin Correspondence College (Pty) Ltd.
The company registration number is 1996/000339/07.
Head Office Street Address

Damelin Correspondence College Damelin Correspondence College
Centennial Place 3rd Floor Success House
1 Boundary Road 2 Melle Street
Century City Braamfontein
7441 2001
Head Office Postal Address

Damelin Correspondence College
PO Box 31001
Braamfontein
2017
Head Office Telephone Number

011 712 2556 (Switchboard)
0860 414141 (Call Centre)
Regulatory Status
Damelin Correspondence College (Pty) Ltd is committed to meeting all legislative requirements
regarding accreditation and registration of private education and training providers in South Africa.
Umalusi accreditation
Damelin Correspondence College was granted its initial accreditation with Umalusi with provisional
accreditation number FET 00475 PA.
Damelin Correspondence College is accredited / evaluated through various Education and Training
Quality Assurance bodies (ETQAs), including the Quality Council for Trades and Occupations (QCTO)
and Umalusi.
College registration
Damelin Correspondence College was granted provisional registration by the Department of Higher
Education and Training as a private FET College with provisional registration number 2008/FE07/037
(see www.dhet.gov.za).
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MANAGEMENT TEAM OF THE COLLEGE
College Management Team
GENERAL MANAGER: Ajanth Choudhree
DAMELIN CORRESPONDENCE COLLEGE PRINCIPAL: Phillip Slatter
NATIONAL SALES MANAGER: Rakesh Patel
BRAND MANAGER: To be announced
FINANCIAL MANAGER: Logan Archary
PROCUREMENT MANAGER: Shaheed Sasman
IT OPERATIONS MANAGER: Karel Jordaan
PUBLISHING OPERATIONS MANAGER: To be announced
CONTACT CENTRE SUPERVISOR: Erika Mitchell
SUPPLY CHAIN SUPERVISOR: Lindokuhle Zondi
EXAMS AND ASSESSMENT SUPERVISOR: Alison August
Academic Management Team
RESEARCH MANAGER: To be announced
ASSESSMENT MANAGER: Chinonye Obioha
ACADEMIC HEAD FOR TECHNICAL AND COMPUTER SCHOOLS: Hermon Ogbamichael
BUSINESS AND GENERAL SCHOOLS MANAGER: To be announced
ACADEMIC HEAD FOR HIGH SCHOOL: Geralda Cloete
ACADEMIC HEAD FOR CREATIVE AND VOCATIONAL SCHOOLS: Lizel van Biene
REGULATORY AND COMPLIANCE MANAGER: To be announced
____________________________________________________________________________________
MISSION, CODE OF CONDUCT, AND IDEOLOGY AND VALUES OF THE COLLEGE
College Mission Statement
Damelin Correspondence College strives to provide affordable, quality, career- and vocation-
orientated distance education, and training, in order to facilitate lifelong learning for the development
of students and society.
Damelin Correspondence College provides courses based on academic validation and quality
assurance. These courses are designed and developed to meet agreed standards within a national
framework, to ensure new entrants into the labour market are adequately trained, developed, and
skilled, as well as to acknowledge and enhance the skills of the current workforce.
Damelin Correspondence College Code of Conduct, Rights, and Responsibilities
The College Code of Conduct, Rights, and Responsibilities published in this guide applies to all students
registered with Damelin Correspondence College. Damelin Correspondence College accepts that all
rights and responsibilities have been read and fully understood by students and staff members alike.
The use of one gender in this document denotes both genders equally without prejudice, both
singularly and collectively. The rights and responsibilities published in this guide are subject to change
if, in the opinion of the Damelin Correspondence College Academic Board, such action is warranted.
This Code of Conduct, Rights, and Responsibilities applies to students and staff of the College,
singularly and collectively, while representing or carrying out activities related to the College.
(Students and staff of the College, singularly and collectively, are known as the College Community.)
The College Community is subject to the Code of Conduct, Rights, and Responsibilities. A breach of
the College Code of Conduct, Rights, and Responsibilities may lead to necessary action that results in
the maintenance of the College integrity as an institute of learning. The aim of the College Code of
Conduct, Rights, and Responsibilities is to promote academic performance and positive social conduct.
A registered student is a representative of the College. The College trusts that every student, in all his
or her dealings within the greater social structure, will be a worthy example and a credit to the
individual himself or herself and the College alike.
Our core ideology and values
 Our core ideology: Together, we make learning a part of living!

 Our core values: Innovation, Integrity, Respect, Achievement, and Satisfaction
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LEARNING PHILOSOPHY AND GOALS OF THE COLLEGE
Damelin Correspondence College's Learning Philosophy
Damelin Correspondence College's learning philosophy is as follows:
 Damelin Correspondence College recognises human worth and growth.
 Damelin Correspondence College is committed to the development of students, primarily by

means of education, and assisted through the use of technology.
 Damelin Correspondence College is committed to playing a leading role in education by setting

educational standards and best practices in distance education.
 Damelin Correspondence College is committed to providing student-centred and up-to-date

education opportunities in keeping with market requirements.
 Damelin Correspondence College provides both formal and non-formal learning programmes, in
line with the needs of students, the social economy, and the business world.
 Damelin Correspondence College programmes are designed to develop students to become

equipped with the necessary skills, knowledge, and values that will enable them to participate
successfully in South African society.
 Damelin Correspondence College provides education and training opportunities to working and
non-working adults who cannot afford to leave their work or family in order to study full-time.
 Damelin Correspondence College engages regularly with government to ensure the rights of
distance, part-time and adult students are included in the South African education regulations.
Damelin Correspondence College's Goals
Damelin Correspondence College aims to:
 create an integrated and articulated pyramid of learning programmes that enable the student to
progress on a course of lifelong learning;
 enhance the overall quality of education and training in South Africa;
 develop the skills of South African students to help them improve their quality of life, career
prospects and social mobility;
 facilitate access to, and mobility and progression within, education, training and career paths
within and beyond FET level;
 contribute to the full personal development of each student and the social and economic
development of the nation at large; and
 promote self-confidence and self-motivation through successful learning and achievement of

qualifications.
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MODE OF INSTRUCTION AND LANGUAGE POLICY OF THE COLLEGE
Mode of Instruction of the College
The mode of instruction of the College is distance learning.
Language Policy of the College
The language policy of the College aims to clarify the use of language for tuition, student support, and
operational purposes at the College.
Medium of instruction
The College is committed to providing access to as many students (learners) as possible. English is the
language of business in South Africa; it is also the primary language of communication globally.
Therefore, English is the language of tuition (tutoring, study material and student support services).
The College is responsible for assisting students to improve their communication skills where they may
need work. Improved communication skills will assist the student to achieve competency in learning
outcomes, provided that student has complied with the entrance requirements.
The principles of diversity, equity, and reconciliation guide the College's use of language. Tuition and
tuition support strive to use language that promotes mutual tolerance and respect amongst all cultural
groups.
Language of tuition and assessment
English is the language of tuition, study material, teaching, learning, and assessment. For some
courses where language is the actual skill taught, the language of evaluation and assessment will be
the language so studied.
General communication
English is the primary language of the College administration, tuition, and student support; however, if
possible, communication with students may take place in the language preferred by the students.
____________________________________________________________________________________
CODE OF CONDUCT, RIGHTS, AND RESPONSIBILITIES OF THE COLLECTIVE
COLLEGE COMMUNITY
The Damelin Correspondence College Code of Conduct, Rights, and Responsibilities
The Damelin Correspondence College Code of Conduct, Rights, and Responsibilities published herein
applies to all students registered with Damelin Correspondence College. Damelin Correspondence
College shall accept that the Code of Conduct, Rights, and Responsibilities is read and fully understood
by each student. Words denoting any gender shall denote all genders and words denoting persons
shall include organisations and/or corporations, and vice versa. The rights and responsibilities
published herein are subject to change if, in the opinion of the Damelin Correspondence College
Academic Board, such action is warranted.
This Code of Conduct, Rights, and Responsibilities applies to both students and staff of Damelin
Correspondence College (collectively known as the College Community) while representing or carrying
out activities related to the College.
Every community member of Damelin Correspondence College is subject to the Damelin

Correspondence College Code of Conduct, Rights and Responsibilities. A breach of the Damelin
Correspondence College Code of Conduct, Rights, and Responsibilities could lead to necessary actions
that result in the maintenance of Damelin Correspondence College's integrity as an institute of
learning. The aim of the Damelin Correspondence College Code of Conduct, Rights, and
Responsibilities is to promote sound and quality academic performance, and constructive and
progressive social conduct. A registered student is a representative of Damelin Correspondence
College. Damelin Correspondence College trusts that every student shall, in all their dealings both
within and outside of Damelin Correspondence College, be a worthy example and a credit to the
individual and the College alike.
All members of this College Community will undertake to:
 conduct themselves in a manner that respects and promotes the dignity of others, and interact
with others in the community in a spirit of co-operation, goodwill and mutual respect;
 conduct themselves in an honest and ethical manner, refrain from abusing their position or
authority to exploit any other party, refrain from misrepresenting themselves, their work or
qualifications in any manner, and refrain from abuse or discrimination of any kind;
 assist in the maintenance of good order in the learning process; and
 refrain from violating specific regulations of the institution.
Rights and Responsibilities of Students
Damelin Correspondence College recognises that there are rights and obligations on the side of both
students and the College. To meet its own obligations to students, the College will make every effort
to ensure that students can realise the expectations derived from the following declaration of rights
and responsibilities.
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Student rights
Students have the right to:
 Services: Every registered student has an equal right to available services and facilities.
 Contracts: Every person having legal capacity has a right to contract on equal terms without
discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed,
sex, sexual orientation, age, marital status, family status or handicap.
 Respect for human dignity: All students have a right to be treated with respect and in a civil
manner at all times by staff of the College.
 Fair and impartial assessment: All students have a right to have their work assessed in a fair and
impartial manner according to well-defined procedures.
 Access to policies and procedures, and interpretation of policy: All students have open access to
the policies and procedures that govern the College and its activities, insofar as these relate to
students and learning activities.
 Freedom to express concerns: All students may express concerns regarding their course and
services.
 Awareness of services: All students can expect to be informed, by suitable means, of services
available to them so that they can choose to take advantage of these.
Student responsibilities
Students have the responsibility to:
 honour the Code of Conduct of the College;

 apply themselves to their studies to the best of their abilities;
 know and understand the rules and regulations governing the programme, the academic or work
environment, and any service that they may use during the course of their studies;
 know and understand the policies, procedures, and practices contained in the materials and
information made available to them;
 know and understand the regulations concerning the use of support services and other facilities,
as described within this document;
 contribute to the development of programmes and policies by participating in consultative

processes in a responsible and ethical manner;
 accept responsibility for their own learning;
 take the initiative and consult appropriately when problems arise;

 know and understand the institution's commitment to equal opportunity and demonstrate
tolerance and respect for all staff and other students;
 know, understand, recognise, and respect the legitimate exercising of authority by staff; and
 know, understand, and respect the rights of staff members.
____________________________________________________________________________________
As a student, you also have the responsibility to:
 meet deadlines for work to be submitted, where these are stipulated;
 attend practical workshops and tutorial sessions, as and where required;

 submit original work for assessment, without plagiarising or cheating;
 ensure that you have photocopies of ALL assignment work, including samples and items such as
photographs, before sending the assignment work to the College;
 lodge any complaints in a timely manner and according to established procedures;
 meet your contractual obligations; and

 register your damelin.me email address.
Student expectations
Insofar as both the College and the student adhere to their contractual obligations, the College will
provide the conditions necessary to meet the following expectations of students:
 USB flash drive (learning material): Students can expect to be provided with the USB flash drive
and courseware corresponding to the programme of study on which they are enrolled. The USB
flash drive and courseware will be dispatched within 21 working days after registration –
registration comes into effect when you receive your Damelin Correspondence College student
number.
 Support services: Students can expect to have access to the College support services and facilities
during working hours (8 am to 4:30 pm). Turnaround times for support services are published
below.
 Academic support services: Students will be able to access academic advice from tutors, and
academic staff, and will be informed of their tutors' availability for assistance via telephone or
email.
 Counselling services: Students can expect to be able to receive basic counselling on career
options and educational issues.
 General advisory services: Students can expect to be able to access general advice of a problem-
solving nature or to facilitate resolution of a problem or complaint by contacting the Call Centre.
 Information concerning academic requirements: Students can expect to be informed in a timely

manner of all requirements for achieving their qualifications via formative assignments and
summative assessment (examinations), which together with practical assessment where
applicable, constitute a final result.
 Appeal against assessment and academic decisions: Students may appeal against assessment
results.
____________________________________________________________________________________
 Representation, redress, and resolution routes
The College recognises the need for students to:
- address specific issues of interest;
- express concerns and expect a response; and
- appeal process outcomes.
To this end, there are policies and procedures that relate to specific types of representation.
____________________________________________________________________________________
IMPORTANT COLLEGE DETAILS
Contact via Email
Damelin Correspondence College has created support email addresses to improve our service to you.
In order to ensure that we process your request or query as quickly as possible, please use the specific
email addresses below for your queries.
 For all transfer queries, please email dccsupport@damelin.edu.za

 For exam registrations, please email dccexamshelpdesk@icg.edu.za
 For examination-related queries, please email dccexamshelpdesk@icg.edu.za
 For all study material queries, please email dccsupport@damelin.edu.za
 For all account queries, please email dccaccounts@icg.edu.za
 For all certification queries, please email dccsupport@damelin.edu.za
 For all assignments queries, please email dccassignments@damelin.edu.za
 For all tutor queries, please email dccsupport@damelin.edu.za
 For all complaints, please email dcccomplaints@damelin.edu.za
 For all general queries, please email dccsupport@damelin.edu.za
 For counselling support, please email atrisk@icg.edu.za
Look at the benefits of using the specific email addresses above:
1. An email sent to the appropriate email address can be dealt with speedily.
2. An email is a written record of your query.
3. Your email and our response can be used to build Frequently Asked Questions (FAQs) that may
help other students with similar queries.
4. If you have more than one query, you can use more than one email address, which means your
queries can be resolved at the same time by different departments.
Please use your student number in the subject field and/or message header of your email. This will
help us to service you as quickly as possible.
Contact via Telephone
If you need to speak to us, please call our national call centre on 0860 41 41 41. Our call centre is
open during office hours only, from 08:00 to 16:30 from Monday to Thursday, and from 08:00 to 16:00
on Friday. Our offices are closed over the weekends and on public holidays. Please note that our
branches are not equipped to deal with study-related queries, so please contact our call centre if you
have any study-related queries.
____________________________________________________________________________________
Contact via Fax
Sending a fax is not a completely reliable way of sending information. While the sender may receive
confirmation from his or her fax machine that a fax has been sent, for various reasons it may not arrive
at the receiver's fax machine. For instance, the paper may jam in the receiver's fax machine or the
machine may run out of toner ink, so that the fax arrives only partially or not at all.
Damelin Correspondence College has experienced many problems related to faxes sent by students.
So when you send us a fax, please contact the relevant department via email to confirm that we
have received your fax.
Please use the following fax numbers when sending documentation to us:
Department Fax number Purpose of fax Notes

Exams High School exam Please fax your completed exam
086 676 9154
Registrations registration entry form to this number
If you don’t have access to email,
please fax account queries to this
Accounts 086 754 6021 Account queries number, as well as any account-
related evidence(such as deposit
slips)
Please note:
PLEASE DO NOT SEND ANY ASSIGNMENTS TO THE COLLEGE VIA FAX.

IF YOU ARE REQUIRED TO SUBMIT YOUR ASSIGNMENTS TO THE COLLEGE,
PLEASE POST OR EMAIL THEM INSTEAD.
HIGH SCHOOL LEARNERS MUST HAND IN ALL OF THEIR ASSIGNMENTS AT THE VENUE
WHERE THEY WILL COMPLETE THE ASSIGNMENTS UNDER SUPERVISED CONDITIONS.
____________________________________________________________________________________
YOUR DAMELIN.ME EMAIL ADDRESS AND FREE SERVICES OFFERED
Free email, storage, and communication services offered to all DCC students
Summary
In partnership with Microsoft Office 365 Education Plan, Damelin Correspondence College offers all
students the following FREE services:
1. A free damelin.me email account, for life! This means that even after you have finished studying
with Damelin Correspondence College, you will still be able to use your damelin.me email
address.
2. Access your email from anywhere in the world, via the Web.
3. Free Microsoft Outlook, with the ability to manage your calendar, contacts and much of the
functionality of Microsoft Outlook (50 GB of space).
4. 1 GB of online storage space on OneDrive. You can share files with others, or store your personal
documents, photos, and music on OneDrive. It also means that you don't have to carry a hard
drive or flash disk with you.
Why do you need a College email address?
As a modern student, you are highly mobile and usually at the start of your professional career. This
means that you may change your email provider, your employer, your home address, or your cell
phone number while you are studying with us. It is difficult for us to fulfil our service obligations to you
if there isn't at least one way of contacting you that is guaranteed to remain constant while you are
studying with us. Your College email address ensures that you are guaranteed to receive all official
communication from us. And of course it provides you with a unique address that indicates that you
are a student of Damelin Correspondence College.
How must you use your College email address?
Damelin Correspondence College will send all official communication (such as examination
information, assignments and tutorial answers) to your damelin.me email address. And we require
that you use your damelin.me email address for all correspondence with us. What does this mean for
you? It means that you have to visit your damelin.me email address regularly to ensure that you don't
miss any correspondence from us. It also means that you will have a single place where all
communication to and from the College will be kept.
For more details, please see the Office 365 Frequently Asked Questions (FAQs) on the next page.
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Office 365 Frequently Asked Questions (FAQs)
1. What is Office 365?
Office 365 Education Plan is a free email, document management, and file storage solution
available to all Damelin Correspondence College students. This means that you will get a free
damelin.me email address when you enrol, plus other useful services.
2. What services are linked to your free damelin.me email address?
Because your damelin.me email address is created via Office 365, which is a service offered by
Microsoft Windows, you have free access to the following services:
Outlook: Outlook gives you a professional email experience, similar to what you may use in the
workplace. It also provides enterprise-class management tools, like archiving and distribution
lists, as well as an address book and a calendar.
3. Do you have to give back your damelin.me email address when you complete your
course?
No. You will have your damelin.me email address for life.
4. Do you need a regular Microsoft Office licence to use Office Workspace?
No, you do not need a Microsoft Office licence to use Office Workspace. You can create and save
Office documents, and share or edit them, without installing Office. You can also create and store
documents that are not Office documents, and can create web-based documents, called 'notes',
without installing Office.
5. Why is Office 365 important for DCC students?
The workplace is changing, and the desktop applications that employers use today will evolve to
applications combined with web services tomorrow. Educators preparing tomorrow's workforce
want to partner with companies that can give them affordable access to those tools today.
In addition, we find that our highly mobile students may change their address, telephone, cell
number or email address while they are studying with us. We have to ensure that we are able to
service all our students, and therefore a dedicated damelin.me email address ensures that we can
meet our service commitments to you.
6. Why is Office 365 important for you?
Office 365 is important for you because you expect your learning environment to have rich, high-
quality communications capabilities like those available to you in non-academic settings. Office
365 gives you a free, yet familiar, email and document management and sharing service at your
fingertips, allowing you to communicate easily with us, and seamlessly incorporate your digital
lifestyle with your academic work style. And it also shows off your link to Damelin
Correspondence College.
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7. How do you know that your information is safe?
Office 365 provides excellent spam-fighting, safety bar, personal 'safelist' and 'blocklist'
capabilities. You can also have password-protected spaces where you can collaborate with others.
Office 365 also does third-party penetration testing to help ensure there are no holes for hackers
to exploit, and only authorised personnel are allowed access to the servers. Additionally, Office
365 has implemented industry-best practices in their data centres to improve security of the
servers and prevent unauthorised network access.
8. What will your damelin.me email address look like?
We will use your student number as the prefix to your email address. In other words, if your
student number is, say, 401234, then your email address will be 401234@damelin.me.
9. How do you set up your damelin.me email address?
Please see the instructions that follow in the next section.
____________________________________________________________________________________
How to set up your damelin.me email account
Please note: Damelin Correspondence College will communicate with you by means of your
damelin.me email account.
Please ensure that you set up your account according to the instructions provided below:
1. You will be given a password by Damelin Correspondence College. You will need this password in
order to access your damelin.me account.
2. Once you have received your password, go to http://mail.office365.com/.
The page should look like this:
3. You will need to sign into your account using the password provided.
4. Please personalise your password.
When you have set up your damelin.me mailbox, take the time to explore functions such as how to
manage your contacts and how to link to your Facebook profile.
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DOCUMENTING THE LEARNING PROCESS
Damelin Correspondence College courses usually consist of study guides and study units. See the
definitions below.
Each course or learning programme has an established, approved curriculum of study, outlining the
combination of modules that have to be successfully completed to entitle a student to receive the
indicated award as a graduate of the course or learning programme. The number of modules taken in
a particular period of time is referred to as the course load.
Policy
 Students must successfully complete all the prescribed formative assessments (or assignments)
and summative assessments (or examinations) linked to the programme structure in order to
achieve the award.
 Students may register for more modules than those outlined in one programme of study, except
in the case of a national qualification.
 Permission to take additional modules will be withdrawn in cases where the student does not
attain, through study, the academic level required to undertake further modules.
Study Guides
Study guides contain instructions on how to work through a subject. You should always read the study
guide of a subject first, as the study guide will guide you through the study process, indicating which
study units and/or textbook/s you have to study, in which order, and which assignments to complete
after each study session. The study guide may also contain the assignments and/or activities to
practise your skills.
Depending on the subject, you may be required to:
 complete the assignments and/or study activities to help you study; or

 complete assignments and/or activities that must be submitted to the College for marking.
The designated assignment/s and/or activities must be completed and submitted to the College for
marking. You will be required to pass these assignment/s and/or activities.
Policy
A study guide contains the following:
 student support information and contact details;
 an explanation of the purpose of the study guide;
 a study schedule;
 an explanation of study sessions (prescribed reading, learning outcomes, activities and

assignments);
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 an overview of each study unit and/or textbook (learning outcomes and/or topics covered); and
 assignments (assignments for submission must be successfully passed).
Study Units
Study units contain actual learning material. Study units are like textbooks or manuals. Study units
contain facts and information you have to study in order to know and understand a subject. This is the
information that you need to know, understand, and prepare for when you are assessed. The study
guide will indicate the sequence in which you should work through your study units. Some courses are
based on study units only (on the USB flash drive). In some courses you need to learn the content of
study units (on the USB flash drive) and textbook/s (which you must obtain). Make sure that you are
familiar with the way in which your course and subjects are structured.
Policy
A study unit contains the following:
 an introduction;
 lessons (learning outcomes, learning content, examples, activities and self-assessment questions
and answers); and
 references and acknowledgements.
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TEACHING, LEARNING, AND ASSESSMENT OF LEARNING
Damelin Correspondence College is accountable for the assessment of each student's performance
through the application of standards that directs assessment, learning promotion and the
achievement of awards. A formal process of assessment provides students with specific feedback as
they work towards achieving their learning goals. A process of formal assessment also enables the
College to implement remedial action where required.
'Formative assessment' refers to all assessment events that happen during a learning programme or
subject (generally called assignments or Portfolios of Evidence), while 'summative assessment'
happens at the end of the learning programme or subject (generally by means of examinations).
1. Assessment of performance will be based on criteria that reflect the learning requirements
established for the course.
2. Assessment results will be formally documented and delivered to the student. The overall
achievement demonstrated by means of formative and summative assessment will be translated
into a final result.
3. Students have the right to appeal formative and summative assessment decisions, based on a
valid reason.
Responsibilities of the Student with regard to Assessment
1. The student must be thoroughly prepared for the assessment/examination.
2. The student must arrange to be available for the assessment/examination on the date, time, and
place as indicated in the exam registration confirmation letter.
3. When studying towards a National Qualification, a student who is assessed as 'not yet competent'
has the opportunity to be reassessed. Should the student need to utilise the opportunity to be
re-assessed, the student will be responsible for arranging a new assessment plan (in writing and
signed by all relevant parties) with the assessor/moderator/verifier, at the prevailing cost of re-
assessments. Should the student request to have their assessment moderated and the
verification results confirm the original assessment, the student will be responsible for paying the
cost of moderation.
The Rights of the Student with regard to Assessment
The student has the right to request a remark, and to appeal against any judgment given as a result of
any assessment/examination. The student must have valid reasons for doing this. A student has the
right to appeal under the following circumstances:
 If the prescribed assessment/examination procedures were not followed during the assessment/
examination.
 If not all evidence available was taken into account during the summative assessment/
examination that resulted in the final assessment judgment being made.
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 The assessor/examiner was not a subject matter expert.
 The assessor/examiner did not assess according to the expected learning outcomes as indicated
in the study guide/study material.
 Not all the expected learning outcomes were available for assessment.
The student has the right to request an interpreter should he or she need someone to perform this
role. However, if one of the learning assumptions is that the student is competent within the language
of assessment then the student may not request/have an interpreter.
An interpreter shall be appointed by the Examination Manager, and the cost of the interpreter
shall be for the student's account.
The student may request an impartial witness to attend any assessment session. This witness may
not take any part in the assessment.
Confidentiality
Assessment of outcomes, results, and reviews shall be treated as confidential. The information may
not be given to other people (including financial sponsors and/or other interested parties) except for
official recording, assessment, moderation, and evaluation purposes.
Formative Assessment (assignments and/or learning activities)
All learning programmes require students to complete assessments in the form of tests, written
assignments, portfolios (learning activities), and/or practical assignments at regular intervals while
progressing through the programme. Written assessments are submitted to the College for marking.
These assessments are designed to assess performance in accomplishing learning objectives and
contribute to the quality and effectiveness of learning. College tutors mark the assessments and
provide feedback, as well as offering guidance and assistance to students on how to approach learning
and improve their performance. Dial-a-Tutor (DAT) queries that are received by the Assessment
Processing Centre (APC) are forwarded to relevant tutors. Tutors must respond to the DAT queries
within 72 hours.
Process
1. The relevant Academic School Head is responsible for ensuring that the guidelines for assessment
provided by the Programme Advisory Board for each course are adhered to.
2. The learning material will include:
 clear statements of the required learning that has to be achieved in order to complete the
course successfully;
 the methods or instruments to be used to assess performance, such as written tests, written
or practical assignments or projects, and Portfolios of Evidence; and
 the suggested intervals during the course when performance can be assessed.
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2.1 Tutors assess students' work using marking schemes and/or model answers that are congruent
with the learning requirements established for the course.
2.2 Students have more than one opportunity to demonstrate their achievement of the required
learning. Several assessment methods are used, and assessments are spaced at intervals to allow
for on-going feedback regarding progress and to provide a further opportunity to learn.
2.3 Results of the assessment are formally documented and communicated to the students in a
manner that is timely, supports their on-going learning, and identifies academic progress.
2.4 For some learning programmes, the formative marks count towards the final mark that leads to
the issuing of an award. In these cases, the formative mark obtained from formative assessment
results will be assigned at the end of a course after the student has completed all the written
assignments. The mark will be based on continuous assessment of the student's achievement of
the established course learning requirements. For other learning programmes, the formative
marks do not count towards the final mark. This information is made clear in the relevant
programme brochures.
Competency – formative assessment
 To demonstrate competency in a formative assessment (assignment), a mark of 40% – 50%

(depending on the assignment specifics) is required, depending on the course or subject.
Summative Assessment/Examination
Summative assessments for a subject or programme will take the form of an assessment that will test:
 evidence of foundational competencies (knowledge);

 evidence of applied competencies (applied knowledge); and
 evidence of reflective competencies (reflective application of knowledge).
Summative assessments/examinations of various types take place at least twice a year, during
examination sessions conducted at examination centres throughout the country.
Policy of summative assessments/examinations
Students who are enrolled on examinable learning programmes are required to pass all their
examinations in order to receive the relevant award. Refer to the important dates for examination
and controlled test sessions. Students who qualify to write examinations will be sent a letter of
invitation to write an examination. It is the responsibility of students to send their examination entry
forms to the College before the examination registration cut-off date. Examination timetables and
entry forms are supplied to students.
Should a student not receive an examination entry form or timetable, the student should contact the
College as soon as possible to request these documents. Late entries will only be accepted in
exceptional cases. Examination dates appear on the examination confirmation letter that is sent to
students approximately 30 days before the examination. Any student who has submitted an
examination entry form, but has not received an examination confirmation letter by two weeks before
the examination, must contact the College immediately.
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Competency – summative assessment/exams
 To demonstrate competency in a summative assessment (examination), in general a mark of 40%

is required. However, for some subjects this mark may be lower (such as for High School) or
higher (such as for some professional institute examinations). The relevant study guide will
inform students of the summative assessment pass mark requirements.
 Credits per course may be accumulated up to a period of three years.
Cancellations
Cancellations of registration for examinations are accepted up to two weeks before the date on which
the examination session begins (not the date of a particular examination). Should a registration be
cancelled less than two weeks before commencement of the examination session, the examination
fee will be forfeited.
Clashes
No special arrangements will be made to accommodate examination dates of subjects outside the
College examination programme.
Accounts in Arrears
Students who are in arrears with their tuition fees or who have not paid the examination fee will not
receive their assessment results, and will not be awarded the relevant certification, until their
accounts are brought up to date.
Re-marks and Appeals
Students have the right to request a re-mark of an assessment/examination paper. Students may also
request an examiner's report for a subject. Re-marks and examiners' reports may be requested within
30 days of the declaration of results, at a cost of R270 per subject.
EXAMINATION RULES
All students who write examinations must abide by the following rules:
 You are required to write all your examinations on the date and at the time officially specified by
the College.
 You must arrive at the examination centre no later than 30 minutes before the start of an
examination.
 You will only be permitted access to the examination hall if you have the following:
– your examination confirmation letter, confirming your examination registration at the centre;
– your identity document or other official proof of identity (such as passport or driver's licence
card with photo); and
– the required examination stationery and additional requirements (such as a calculator).
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If, for a valid reason, you have not received your examination confirmation letter in time for the
examination sitting, you will not be turned away.
 The invigilator will confirm your registration with the College before you can enter the
examination room. However, you will be allowed to write only if the College agrees that there is
a valid reason for the absence of your examination confirmation letter.
 You must sign the attendance register when you arrive and when you hand in your examination
answer booklet before leaving the examination room.
 Ensure that you are writing the correct examination paper and that the examination paper
contains all the sections and questions. You will find a summary of the examination contents on
the cover page of the examination paper.
 Be sure to write your student number on the cover of the examination booklet.
 You may use only the official Damelin Correspondence College examination answer booklets,
accounting packs, disks and other answer material supplied by the College.
 You may not have any study material, disks or notes in your possession, unless otherwise stated
on the examination question paper.
 Leave all your personal belongings at the front of the examination room. Remember that you do
so at your own risk and that Damelin Correspondence College, neither the examination centre,
nor any DCC staff members will be held responsible for the loss, theft, or damage of your
belongings.
 Switch off your cell phone before you enter the examination building. You may place your cell
phone and wallet/purse under your chair rather than at the front of the room, but you may not
touch either of these while in the examination room. Cell phones may only be switched on again
when you leave the building.
 You need to bring your own pens, pencils, rulers, and, if necessary, calculator as well as other
material as indicated on the examination confirmation letter. You may not bring into the
examination room any other materials, notes, or articles unless otherwise stated on the
examination confirmation letter.
 You may not enter the examination room more than one hour after the examination has started.
You may not leave the room during the first hour of the examination.
 Once the examination begins, you may not speak or in any way communicate with other students
until you have left the examination room.
 You may communicate with an invigilator quietly, if necessary.

 Neither you nor the invigilator may pass stationery or anything else from person to person while
the examination is in progress.
 If your examination period is shorter than the examination period of other students writing
different papers in the same room, you may leave the examination room quietly.
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 Only under exceptional circumstances will you be permitted to temporarily leave the examination
room while an examination is in progress. If the invigilator gives you permission to leave, he or
she will accompany you. Only one student may be absent from the examination room at a time.
 You may not smoke in the examination room, nor may you leave the examination room to smoke
while an examination is in progress.
 You may not tear pages out of your examination booklet. You must hand the booklet to the
invigilator after the examination. You may not use scrap paper.
 Make sure that you follow the instructions for each question.
 You may not act dishonestly in any way to improve your examination marks.
Breaking the examination rules or disobeying the instructions of an invigilator can result in your
examination results being declared invalid and/or in your suspension or expulsion from the College.
Programme Structure
Each course or learning programme has an established, approved curriculum of study, outlining the
combination of modules that have to be successfully completed to entitle a student to receive the
indicated award as a graduate of the course or learning programme. The number of modules taken in
a particular period of time is referred to as the course load.
1. Students must successfully complete all the prescribed formative assessments (or assignments)
and summative assessments (or examinations) linked to the programme structure in order to
achieve the award.
2. Students may register for more modules than those outlined in one programme of study, except
in the case of a national qualification.
3. Permission to take additional modules will be withdrawn in cases where the student does not
attain, through study, the academic level required to undertake further modules.
Procedures, roles, and responsibilities

1. Additional fees may be charged, in accordance with fee guidelines, for an increase in course load.
2. It is important that you know and understand the workload required for all the modules that you
have applied for, before submitting your application.
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ACADEMIC DISHONESTY – EXAMINATION IRREGULARITIES
Preamble
Damelin Correspondence College believes that the development of self-discipline and adherence to
acceptable standards of academic honesty are important aspects of the learning process. No
academic dishonesty will be tolerated, and action will be taken against all students found guilty of
academic dishonesty.
Policy
Academic dishonesty includes the following:
 plagiarism, defined as attempts to pass off another person's work as your own;
 cribbing, defined as receiving any means of help from a person, piece of paper or electronic
device during an examination sitting in order to improve examination marks;
 copying, defined as two or more candidates colluding to submit the same or similar assessment
scripts; or
 any other dishonest act that is committed in order to improve or obtain marks.
All students who commit acts of academic dishonesty will be subject to disciplinary action.
Disciplinary action will take the form of a penalty, according to the nature and extent of the dishonest
act.
Procedures
Irregularities
A candidate's examination results may be declared null and void if:
 the candidate takes into the examination room, or has in his or her possession whilst in the
examination room, any book, memorandum, notes or any piece of paper or electronic device that
is not expressly allowed;
 during the course of the examination the candidate helps or attempts to help another candidate,
or receives or attempts to receive help from another candidate or any other person, or in any way
communicates or attempts to communicate with another candidate;
 any other person impersonates or attempts to impersonate the candidate at the examinations;
 the candidate behaves in an unruly, threatening, aggressive or intimidating manner; and
 the candidate obtains information before the examination about the contents of the question
paper.
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Duties of the Invigilator: Irregularities
The invigilator must:
 inform the candidates about the policy prior to the commencement of each examination session;
 instruct candidates to remove all documents except those prescribed before the start of the
examination; and
 ensure that the College's examination policy is duly executed.
If the invigilator suspects that a candidate has committed an irregularity, the invigilator must:
 confiscate the incriminating material with minimal disruption to other candidates while
preserving the dignity of the person concerned;
 confiscate the answer book/s used by the candidate and write on the outside cover/s: 'Suspected
irregularity: Answer book confiscated at … (Time)';
 supply the candidate with a new answer book, marked on the outside cover: 'New book supplied
at … (Time)';
 not permit any additional time to the candidate for the examination;
 write the words 'Suspected Irregularity' next to the candidate's examination number on the mark
sheet;
 submit a sworn statement about the circumstances of the irregularity;
 request the candidate to make a sworn statement regarding the incident – if the candidate
refuses, the invigilator must include the candidate's refusal in his or her report; and
 send the following information under separate cover, but with the other candidates' scripts, to
the College:
 the incriminating evidence;

 the answer book/s of the candidate; and
 the sworn statement/s of the invigilator and candidate.
Duties of the Examiner: Irregularities
All irregularities reported by the invigilator together with all incriminating evidence of material will be
forwarded to the examiner under separate cover. Findings and recommendations must be submitted
together with the scripts to the College.
Any discrepancies not reported by the invigilator but noted whilst marking (such as identical scripts
from two or more students) must be reported by the examiner.
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The Damelin Correspondence College (DCC) Examination Committee will prepare an Irregularities
Report for each examination session. This report will be tabled at the DCC Examination Board, with
recommendations related to each instance of an irregularity. The Examination Board will, based on
the evidence at their disposal, make a decision on further action.
Appeals
Where the Examination Board has found that a candidate is guilty of dishonesty during an examination
sitting, a candidate may appeal against the findings of the Board.
See the appeals policy, which follows in the next section.
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APPEALS POLICY
Introduction
Students may appeal against decisions of the College, including those about assignments, projects,
reports, examinations, or any other marks or outcomes. The appeals procedure depends on whether
the appeal relates to formative assessments, summative assessments, or other matters.
Appeals Relating to Formative Assessments
Students who are unhappy about their marks or other decisions by the College related to formative
assessments have the right to appeal.
Procedure
Students who wish to appeal can do so by:
 sending a written appeal to dccsupport@damelin.edu.za, indicating clearly a valid reason for the
appeal (on the Application for Appeal form); and
 re-submitting the relevant formative assessment to the College, together with the completed
Application for Appeal form.
The relevant Tutor Co-ordinator will action the Application for Appeal form on behalf of the student
and forward it to the Formative Assessment and Tutorial Support Manager. The manager will review
the evidence provided to support the appeal, and ensure that the relevant formative assessment is
sent for re-marking by a qualified moderator.
The moderator will assess and evaluate the validity of the appeal, and recommend adjustments if
applicable. The moderator will also provide the College with a report on his or her findings.
The relevant portions of the report will be made available to the student and the original tutor.
Appeals Relating to Summative Assessments
First appeal
A student who wishes a summative assessment decision to be changed may appeal on the following
grounds:
 Any factor that adversely affected performance in the examination that was directly caused by
the College or a third party.
 Any gross administrative error by the College.
 Any material misalignment between the curriculum of the programme and the examination
paper.
The student may, within one month of the publication of a result, request an examiner's report and/or
a review of the decision in the form of a re-mark.
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Procedure
 For re-marks, the student should request an Application Form for a Re-mark from the
Examinations Department, and submit the completed form to the College. Re-mark requests are
payable as per the current fee schedule. In the event that the outcome is in favour of the
applicant, the fee shall be refunded.
 For any other appeals, the student must appeal in writing to dccsupport@damelin.edu.za. These
appeals will be tabled at an ad hoc sitting of the Examination Committee.
Further appeals
In the event of a student not being satisfied with an appeal decision for an examination, a further and
final appeal may be directed to the Examination Board.
The Examination Board consists of:
 the Quality Assurance and Regulatory Compliance Manager;
 the Assessment Manager;
 the Chair of the Examination Committee; and
 the Academic Head of the relevant school.
Procedure for lodging a further appeal
 The student fills in a Final Appeal Form, which is also obtainable from the Examinations
Department.
 The student will receive acknowledgement of receipt of the application, and will be notified when
the next Examination Board will be held.
 The Academic Head of the relevant school presents the completed appeal document to the next
meeting of the Examination Board.
 The Examination Board will make a decision on the appeal and will inform the student of this
decision.
 The decision of the Examination Board is final.
 The Academic Board is notified of all decisions made by the Examination Board regarding appeals.
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PROGRAMME PROGRESSION AND THE ISSUING OF AWARDS
Preamble
In order to receive an award (such as a certificate or diploma), students are required to successfully
complete all programme or subject requirements.
Policy
1. Students are informed in advance of the criteria that will determine successful transition through
the learning programme, leading to successful completion. To this end, progression criteria are
applied in all situations.
2. Progression through the learning programme depends on successful completion of formative

and/or summative assessments, as well as practical or workplace competence (where relevant).
Students will only be promoted to the next level of studies if they meet all programme promotion
criteria.
3. The time required to complete a learning programme depends on the student. It is normally
about twice as long as it would take in a full-time face-to-face environment, provided that the
student studies continuously. Some programmes may allow a longer or shorter period for
completion.
4. Graduation from the programme is dependent on the student's successful completion of all
course requirements of the learning programme.
Procedures, Roles, and Responsibilities
1. Learning programme
1.1 A learning programme is approved by the Academic Board after circulation and development
of the programme.
1.2 All programmes are subject to internal modification and regular review, after which the
College communicates changes that may affect the student's progression.
2. Course progression
2.1 The Academic Board may establish subject or credit prerequisites and co-requisites, and
minimum marks in prerequisite subjects or credits.
2.2 In order to progress through a programme, students must meet the requirements for
registration, including successful completion of course, subject or credit prerequisites and
co-requisites.
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3. Certification
3.1 Issuing of a certificate or diploma is determined by an evaluation of the student's academic

record against the learning programme.
3.2 The Damelin Correspondence College Examination Board signs off student's final results.
Students will not receive certification if they have outstanding financial obligations to the
College.
Issuing of Awards (Certification)
Damelin Correspondence College offers learning programmes that fall into three main categories,
namely:
 national qualifications;
 DCC (provider) programmes; and
 agent programmes.
National qualifications
National qualifications are formal qualifications that are registered on the National Qualifications
Framework (NQF), and that are accredited by a relevant quality assurance body, such as a SETA (for
unit standard-based qualifications). In the case of national qualifications, certification is done by the
quality assurance body. Damelin Correspondence College only issues a statement of results.
DCC (provider) programmes
Damelin Correspondence College offers its own, unique programmes that are not registered on the
NQF. These are called provider programmes. Provider programmes are dynamic and market-driven,
and focus on teaching specific skills. Provider programmes do not carry NQF credits and do not lead to
national qualifications. Damelin Correspondence College issues the relevant award in the case of
provider programmes, as long as the student meets all assessment requirements.
Agent programmes
Damelin Correspondence College offers training towards a programme or qualification that will be
awarded by another provider or institute – these are called agent programmes. The agent body
usually sets and/or verifies the final examinations, and certifies the student. In the case of agent
programmes, Damelin Correspondence College will only issue a statement of results.
Certification responsibilities
All awards are issued by the Awards Department, which falls under the management of the
Examination Manager. Certification signatories are the relevant Academic School Head and the
Principal of Damelin Correspondence College. For some programmes, where a programme is
endorsed by a professional body, a representative of the professional body will also sign the award.
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Preventing the issue of fraudulent awards
Damelin Correspondence College accepts that the technology exists to reproduce almost any paper
version of a certificate that can be issued. The integrity and security of assessment records are top
priority in order to ensure that the information that would lead to the printing of an academic record
of eligibility in the first instance and a certificate in the second instance is protected.
Duplicate awards will only be issued if the following requirements are met:
1. If the original award was damaged, then Damelin Correspondence College requires the actual
damaged original award, which will be destroyed once the duplicate award has been issued.
2. If the original award has been lost or stolen, then Damelin Correspondence College requires a
signed affidavit stating how it had been lost or damaged and certified by the South African Police
Service.
3. The student's records must still be available on the Damelin Correspondence College student
record database.
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ACADEMIC RECORD KEEPING
Damelin Correspondence College recognises its responsibility to the academic community and to the
public for the orderly retention and disposition of all academic records, both active and inactive. The
Damelin Correspondence College Academic Board carries ultimate accountability for academic record
keeping within the College. The Academic Board oversees the proper and safe storage and
maintenance of academic records and historically significant documents.
The following items of student information are kept and archived:
 a certified copy of the student's identity document;
 proof of the student's highest academic qualification/s at the time of registration with Damelin
Correspondence College;
 a copy of the student contract; and
 records of formal communication events with the College, where the student communicated with
a student advisor and relevant notes were made of the communication on the College Student
Management System (called Dorado).
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TRANSFER OF ACADEMIC CREDENTIALS (EXEMPTIONS)
Preamble
The College recognises that course content delivered through Damelin Correspondence College in
various different courses may have the same or similar learning outcomes. The transfer of academic
credentials, known as exemption, allows applicants to receive exemption for an equivalent learning
outcome when entering courses offered by the College.
Policy
1. Exemption may be granted where equivalency is found in more than one course or learning
programme offered by the College.
2. Exemption can only be offered if the academic achievement has been obtained within 3 years
prior to application. In the event that an exemption is granted, the student's new course will
reflect the subjects that have been exempted.
3. Exemption for subjects can only be granted by the relevant Academic Head, based on educational
principles and practices.
4. A maximum of 50% (half) of the subjects in a course may be exempted.
5. The core subjects (major subjects) and highest (final) level of a subject within a course will not be
exempted.
Procedures, Roles and Responsibilities
1. A request for subject exemption is processed at the point of application to register for the new
course. The request is forwarded, together with relevant documentation, to the Academic School
Head for a decision. The outcome is documented, and provided to the relevant department
and/or branch for processing.
2. The documentation required includes copies of the syllabi or learning outcomes of the subject(s)
for which transfer is requested – stamped and signed by the Head of the institution that the
applicant attended – an original academic record issued by the institution that the applicant
attended, indicating the results/marks obtained, and also a copy of the applicant's ID document.
3. All academic and official documentation must be legible, must be certified copies, and must
accompany an exemption request that clearly indicates the subjects for which the applicant is
requesting exemption.
4. A former DCC student who has successfully completed a course within the 3 years prior to
application can apply for subject exemption or transfer of academic credentials.
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External Transfer
Preamble
Formal recognition of prior learning achievement, commonly known as transfer of academic

credentials, is the facility through which an applicant can claim exemption from some of the
achievement requirements of the course that they intend to do. Using evidence of certificated subject
achievement through educational institutions other than Damelin Correspondence College enhances
the equality of educational opportunity, economic viability and geographic mobility. Damelin
Correspondence College recognises the learning outcomes achieved through other educational
institutions.
Policy
Damelin Correspondence College does not accept the transfer of more than 50% of subjects in any
course. In other words, if an applicant has completed a full course (or part of a course) at another
institution, then Damelin Correspondence College can only provide exemption for 50% of the
equivalent DCC course subjects. The student will have to complete at least 50% of course subjects
through Damelin Correspondence College, which means that the student may have to redo certain
subjects.
No exemption will be given for the final levels of the major subject(s) in the course. The subject(s)
required at the final level to obtain the Damelin Correspondence College course must be completed
through Damelin Correspondence College.
Procedures, roles and responsibilities
1. To obtain exemptions for subjects on the basis of the external transfer of academic credentials,
applicants must submit an 'exemption application' form with certified and relevant supporting
documentation attached, which forms part of the application to study.
2. The documentation required includes copies of the syllabi and learning outcomes of the
subject(s) plus final results for subjects for which exemption/transfer is requested, a certified
original academic record issued by the institution that the applicant attended, indicating the
results/marks obtained, and also a certified copy of the applicant's ID document.
3. Registration may not proceed until the Academic Head has made a decision on the exemption
application.
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FEES AND CHARGES
The College offers students the option of either paying their fees in full on registration, or paying a
deposit followed by monthly instalments. All students who want to pay in monthly instalments must
pass a detailed credit check, in line with the National Credit Act.
Policy
All students whose accounts are up to date are entitled to the rights and services corresponding to
their registration by virtue of their contracts with the College. Students who are in arrears for more
than 30 days forfeit their right to certain student services, including all Dial-a-Tutor (DAT) teaching and
learning support, the marking of assignments, the release of examination results, and the issuing of
awards.
Procedures, Roles and Responsibilities
1. Methods of payment
Any student with an official College student number can make a deposit at any branch of First National
Bank or pay by:
 cash;
 cheque;
 postal order;
 money order;
 credit card;
 debit order; or
 direct deposit.
1.1 Cheques, money orders and postal orders
Cheques, money orders and postal orders must be made payable to Damelin Correspondence College
and must be crossed 'not transferable'. If a cheque is dishonoured by the bank, the bank charges will
be added to the student's fee account. Post-dated cheques are accepted.
1.2 Credit cards
Students who wish to pay by credit card can fill in the required details on the appropriate form and
submit it to the College. They may choose to instruct a monthly debit to be made from their credit
card accounts, or alternatively make a once-off payment to the College and thereafter pay via
instalments.
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1.3 Debit orders
Students paying by debit order must fill in the required details on the appropriate form and submit it
to the College, after which a debit order will be placed on the account. Students who enrol by the 15th
of the month are liable for the first debit order payment by the 1st working day of the new month.
Enrolments after the 15th will have the first instalment deducted by the first working day of the
following month.
The College reserves the right to raise the debit orders on appropriate dates (which may different
from that indicated on the contract) subject to public holidays, weekend impacts on month end dates,
and business needs.
1.4 Direct deposits
Students may pay their fees at any First National Bank branch by depositing the amount due directly
into the College account via the deposit slip attached to the monthly statement.
2. Payment procedures
2.1 Initial payment
An initial minimum payment of a non-refundable registration fee, plus a deposit, is compulsory on the
day of enrolment in order for the application to be processed and registration to take place.
Thereafter, students should pay their instalments according to the terms of their learning contracts.
2.2 Payments for subject additions
After the initial registration is completed, registration of additional subjects will be allowed by adding
the proportionate amount due to the monthly instalments payable by the student.
3. Minimum financial commitments on registration
3.1 Minimum required amount
No student will be registered unless the minimum required amount has been paid. Where students
are being sponsored by their employer, they must submit a signed letter of authority from the
employer, on a company letterhead, in addition to the required minimum payment. Letters of
authority must be the original documents (photocopies or faxes are not acceptable) and must be
authorised by the issuing authorities.
3.2 Arrears
Any student who has defaulted on fees in previous years and wishes to re-register must comply with
the following conditions:
 All arrears must be paid in full.

 No third party debit orders or loan documents will be accepted.
 Companies sponsoring students in arrears are required to pay the arrears in full.
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3.3 Letters of authority and bursaries
Where fees are paid by an employer, letters of authority and bursaries will be accepted from pre-
approved companies. In the event of an employer or bursar not paying, the student will be held liable
for fees and penalties, as the official contract (enrolment form) is between the College and the
student.
The College will accept letters of authority from those employers who have been officially approved
and accepted. Thereafter, the College does not involve itself in disputes between the employer and
the employee, and accounts and receipts are sent to employers or sponsors.
Results obtained by the student for all assessments will be released to the student, and only made
available to the employer with the student's written consent.
3.4 Rules relating to non-payment of fees
Failure to pay any amount of fees or instalments due will have the following consequences:
 (if applicable) the USB flash drive or any other study material will not be dispatched;
 assignments will not be marked;

 examination results will not be released; and
 the award will not be issued.
Students will be held legally responsible for outstanding fees. All debt collection will be outsourced to
the College's shared services partner.
3.5 Sundry amounts
Fees include the USB flash drive and tuition. In specific courses, fees include some printed study
material. Fees do not include payment for the following services:
 all internal examination and examination-related fees;

 all external examination fees (where applicable);
 extra computer training and/or practice sessions; or
 external counselling, on referral of the College counsellors.
The student will be held responsible for all legal fees accrued that are incurred in the process of
collecting unpaid debt.
After enrolment and registration, statements of account will be posted to the student and emailed to
the student's damelin.me email address on a monthly basis until the account is paid in full. It is the
student's responsibility to inform the College of any change in postal address (any change from the
postal address supplied at date of registration) to ensure that the USB flash drive, accounts and other
correspondence are sent to the correct address.
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Details of study-related fees
Please see the table below for details of all study-related fees for 2017:
Event Fee details Payable when Amount payable
As per the course fee

Course registration Course fee At enrolment
schedule for 2017
Examination registration Before the cut-off date for

R450 per subject
fee, per subject examination registrations
When past papers are
Past papers R60 per paper
ordered
Examination script When a re-mark is
R270 for re-mark
re-mark, per subject requested
DCC examinations, When the examiner's
excluding High School Examiner's report R430 per report
report is requested
 R270 per subject, within
When the private South Africa
invigilation request has  R750 per subject, within
Private invigilation request
been approved by the neighbouring countries
College  Fee available on request
for all other countries
Examination registration Before the cut-off date for
R450 per subject
fee, per subject examination registrations
R95 admin fee, irrespective
When past papers are
Past papers of number of papers
ordered
ordered
Examination script re- When a re-mark is
R270 for re-mark
mark, per subject requested
High School internal
examinations When the examiner's
Examiner's report R430 per report
report is requested
 R270 per subject, within
When the private South Africa
invigilation request has  R750 per subject, within
Private invigilation request
been approved by the neighbouring countries
College  Fee available on request
for all other countries
When application is made
Re-issuing of award Award re-issue fee R100 per award
for an award to be re-issued
Re-issuing of student
Student card re-issue fee for a student card to be re- R50 per card
card
issued
R200 per outstanding
assignment, depending on
Course extension the number of outstanding
Course extension fee to extend the course
request assignments, cost of
contract
updated study material if
required
When application is made See explanation below. An
Course transfer request Course transfer fee to transfer to another additional policy refers to
course national qualifications.
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More about course transfer fees
If a student asks to transfer from a current course to a new course, the following rules will be applied
to determine the cost of the new course:
Where transfer is requested within a 'cooling off' period of 14 working days from the date of
enrolment:
1. Where transfer is granted before dispatch of the USB flash drive, all the fees will be transferred to
the new course. In the event of a promotional deal, the costs of the promotional gift will be
deducted from the amount being transferred. Where a student transfers to a course with the
same value, the promotional deal will be carried over.
2. Where transfer is granted after dispatch of the USB flash drive, the amount transferred to the
new course will depend on whether the USB flash drive has been returned to the College in good
condition. If it has, the full fee, less the distribution cost, less the value of the promotional gift (if
applicable) will be transferred to the new course. If it has not, 50% of the original invoice amount
is retained; or, if the course is a Computer School programme (including a programme offering
computer software where software has been dispatched, e.g. Technical School programmes +
AutoCAD software), then 70% of the original invoice amount is retained. Where a student
transfers to a course with the same value, the promotional deal will be carried over.
Where transfer is requested from 15 days to a maximum of 4 months from the date of enrolment:
1. Where transfer is granted before dispatch of the USB flash drive, the full fee less a transfer admin
fee of R350 will be transferred to the new course. In the event of a promotional deal, the costs of
the promotional gift will be deducted from the amount being transferred. Where a student
2. Where transfer is granted after dispatch of the USB flash drive, the amount transferred to the
new course will depend on whether the USB flash drive has been returned to the College in good
condition. If it has, the full fee, less the distribution cost, less the value of the promotional gift (if
applicable) and less a transfer admin fee of R350, will be transferred to the new course. If it has
not, 50% of the original invoice amount is retained; or, if the course is a Computer School
programme (including a programme offering computer software where software has been
dispatched, e.g. Technical School programmes + AutoCAD software), then 70% of the original
invoice amount is retained. Where a student transfers to a course with the same value, the
promotional deal will be carried over.
Other costs
In some cases, the following additional costs (not payable to Damelin Correspondence College, but
payable to a third party) must be considered.
1. Institute membership and examination fees
For some programmes that are endorsed or linked to a professional institute, students have to pay the
relevant institute membership and examination registration fees. Fee details are available from the
relevant institute. The relevant College brochure will reflect the applicable contact details.
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2. External examination fees for computer-related courses
For those computer courses where students have to write an external examination, the relevant
external examination fees must be paid to a registered testing centre. Fee details are available from
the relevant testing centres, whose contact details are provided on the relevant Damelin
Correspondence College brochure.
Students have the option of purchasing examination vouchers for specific courses through the College.
Please be advised that it is the student's responsibility to ensure that they are aware of examination
expiry dates for each of the modules pertaining to their course.
3. Issuing of duplicate awards from SETAs
For national qualifications, where the awards are issued by a SETA, the SETA's re-issuing fees will
apply.
4. Practical components of a course
For some courses, the practical component is managed by a Damelin Correspondence College practical
partner. Fees are payable directly to the practical partner. Details of whether such fees are applicable
will appear on the course brochure.
5. Hardware and software
For some computer-related courses, students require a computer, which has very specific minimum
specifications related to software and hardware. Students must ensure that they keep in mind the
costs of acquiring this hardware and software, if they don't already have the equipment upon
enrolment. Please note that the College does not offer software with all their courses.
6. Textbooks
The College does not supply students with their textbooks.
7. Courier fees for foreign students
The College sends a USB flash drive to students who live outside South Africa via normal mail. Those
foreign students who want their USB flash drive couriered to them must pay the courier fee. The fee
will depend on the parcel's weight and the location of the destination country.
8. Final Grade 12 examinations
For the final Grade 12 examinations that are conducted and managed by the Department of Basic
Education, students will have to pay an examination fee to the venue where they will write the final
examinations. This fee is set by the venue and may differ from region to region.
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FINANCIAL AID, UNPAID DEBT, AND REFUND POLICY
Financial Aid
The College offers students the opportunity to pay off their tuition fees in instalments. In all cases, a
deposit will be payable. The instalments will depend on the tuition fees, as well as the length of the
tuition contract. All instalments are payable within the tuition contract period.
Unpaid Debt
Some students may incur debts by falling into arrears on their instalment payments while studying
with the College. Students are obliged to honour financial obligations in order to receive services from
the College. The College will formally notify students of any outstanding obligations and will take
appropriate action should these not be met. Outstanding obligations are identified in the statements
sent to each student every month.
If a student does not clear his or her obligation while engaged in the programme for which he or she is
enrolled, the College will:
 refrain from producing a transcript, and from issuing an award, certificate or diploma;
 withhold academic (teaching and learning), and other services provided to students;
 take appropriate action to collect the debt by means of the agreement with its shared services
partner for debt collection; and
 list the account holder with the credit bureau.
To have an encumbrance lifted, the student will have to pay the outstanding debt.
Refund Policy and Cancellations
The College strives to meet the needs of all registered students. In doing so, the College recognises
your right, as the student, to cancel your contract/agreement with the College.
You (the student) reserve the right to cancel the contract/agreement, in writing, within 14 (fourteen)
calendar days of the date of registration, where after this agreement shall not be cancelled without
our consent. Submission of a request for cancellation does NOT mean that the cancellation has been
accepted by the College.
Such applications for cancellation must be made by the person liable for the payments. (If you are not
liable for the payments then you must ask the person who is liable to apply for cancellation of your
contract/agreement with the College.) An application for cancellation initiated/managed by any
party other than the contracted account holder will be disregarded by College.
A reasonable cancellation fee will be payable on cancellation, if granted, taking various factors into
consideration, such as postage/courier cost incurred, and administration cost. Refunds amounting
because of cancellation, if granted, will be determined by the Review Committee.
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Any cancellation application must be made in writing to the Student Services Department.
Cancellation requests must be sent to cancellations@damelin.edu.za. No requests for cancellation will
be processed unless backed up by documentary proof substantiating one or more relevant grounds for
the cancellation. A deregistration form needs to be completed before the College can process any
cancellation.
If a student who is a foreign national requests cancellation, the College must, in accordance with
instructions from the Department of Home Affairs, inform the Department if the application is
successful. The College must advise the Department of Home Affairs of the cancellation within
24 hours of the success of the application, providing full details of the student.
The submission and processing of a request to cancel in no manner indicates the granting of stated
application to cancel the contract/agreement in place.
All refunds that may be due shall be payable only after a period of 90 (ninety) days after the said
refund has been approved by the Review Committee. No refund shall be payable unless the approval
of the Review Committee is obtained and all the requirements are met/satisfied.
Appeal procedure if the applicant wishes to appeal the Committee's decision
In the event that a student wishes to appeal against the decision made by the Review Committee,
then a written request must be directed to the Principal of the College within 3 weeks of the decision
being communicated to the student, stating the precise reasons why the student wishes to appeal
against the decision of the Review Committee.
The Principal may consult with any parties that he or she deems necessary in considering the appeal,
including heads of department and staff within departments. The decision taken by the Principal must
be communicated to you in writing within 14 days of the receipt of your appeal by the College.
Please note: During the appeal procedure, and until a resolution is reached, the original
contract/agreement between you and the College remains in force, and both parties are liable for
the fulfilment of their obligations according to the terms of that contract/agreement.
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STUDENT SUPPORT SERVICES
The College is committed to ensuring our students receive quality support.
The following is a list of services offered to our students:
 Counselling services
 Tutorial, assignment, and assessment support
 Exams and examination preparation

 Past exam papers
 Contact centre – Student Services Department

 Extension requests
 Study material content enquiries
 Quality of students' study material

 Exemption requests
 Updates from external bodies
 Updating of study material
 Exam eligibility for external examining bodies
The student support and advisory programme of the College seeks to foster a sense of connection and
partnership between the academic goals of students and the institutional mission to provide
excellence and quality in education.
Our students have access to student support, via telephone, during office hours (8 am to 4.30 pm).
The College further provides specialist support for each of its schools, such as High School, and
technical support for students who are studying computer-related courses. The specialists receive
enquiries that have been escalated from our student support services, and provide second-tier
support. They are the custodians of such escalated enquiries, ensuring that solutions are found and
implemented, and contributing to the prevention of similar future enquiries by training support staff.
The College specialists are customer-centric people with a wealth of experience, and have a passion
for their schools.
Student support staff act as a liaison between the student and the College, and between the student
and the various support structures within the College.
The student advisory services also help the College by gathering information gained from the
relationship between advisors and students on the level of service provision, as well as with problem
areas that might exist.
1. Every student has access to advisors and to the services that students require. The advisors
form part of a support network of College personnel and services.
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2. The aim of the student advisory service of the College is to help students make sound and
informed decisions regarding their development, and to support, motivate and guide students
through their learning programmes during the period of their contract.
3. Student advisors are members of staff who demonstrate advising skills and have detailed
knowledge of learning programmes, internal procedures and policies, and the services offered
by the College. Advisors have access to on-going training and support tools.
4. The College advisory service is consistent with a common vision and central guidelines, but is
flexible enough to respond to the particular needs of individual students.
Damelin Correspondence College students have access to student support, via telephone and email,
from 8 am to 4.30 pm.
Our College staff provides a wide range of student support services. Every interaction with you, the
student, is documented on our student relationship management system, and each query is allocated
a unique case number. The case number for a query that you make will be sent to you by sms.
Your first point of contact must be with the Student Services Department, as they are the main point
of contact between you and the various support structures within the College.
Contact Details
Here are the contact details of the Student Services Department, who will assist you when you have a
query:
 For telephonic support, please call the Student Services Department on 0860 41 41 41.
 For support via email, send an email to dccsupport@damelin.edu.za.
Range of Support Provided
At Damelin Correspondence College we provide the following support for our students.
Study material (USB flash drive)
Our Student Services support staff will be able to track and trace the parcel containing your USB flash
drive containing your study material.
Please contact the Student Services Department if:
 you have a query regarding the content or quality of your study material; or
 you want to change the delivery address for your USB flash drive.
Assignment queries
The Student Services support staff is equipped to access your records and provide you with details
regarding your progress. Student Services staff members can advise you on what assignments you
need to submit, and which of your assignments the College has received.
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Specialist course-related support
The College provides specialist support for each of its schools, such as High School, and technical
support for students taking computer-related courses. Programme specialists receive enquiries that
have been escalated from Student Services, and provide second-tier support. They are the custodians
of escalated enquiries, and ensure that solutions are found and implemented.
Dial-a-Tutor enquiries
If you need the support of a tutor, you can:
 contact the Student Services Department, who will help you to log a query; or
 email dccsupport@damelin.edu.za.
You will need to provide details such as the subject that your query relates to, the serial number of the
study unit that your query relates to, the page number or assignment number, and a detailed
description of the query.
Examinations
You can find out about important dates and examination timetables as follows:
 visit our web page, www.dcc.edu.za;
 email Student Services on dccexamshelpdesk@icg.edu.za; or
 phone the Student Services Department on 0860 41 41 41.
Student Services can also assist you with queries regarding exam eligibility, exam registration and
confirmation, and exam venues.
Awards
On successful completion of your course, your award will be processed. Processing of awards usually
takes eight weeks. If there is a delay, be assured that the College will keep you informed.
Guidance and counselling services
The guidance and counselling support staff can assist you with career guidance and study methods
and academic queries. These members of staff give students viable alternatives to their current course
and/or identify a new field of study.
If you wish, you may be able to transfer to a new course or field of study. If you need telephonic
counselling for a serious personal problem, you will be advised to seek further counselling from a
suitably qualified professional. They can be contacted at: atrisk@icg.edu.za.
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Course Transfers
If you feel that you may not have chosen the most suitable course, our support staff will assist you to
select the course that will benefit you the most.
Policy for course transfers
1. Policy objective
Provide guidance regarding the processing of requests for counselling intervention for students who
are at risk of not completing their courses, and students who are not sure which course is best suited
to their goals and aspirations.
Students have the right to request a transfer of registration from the original course to another course
after enrolment, or from one person to another, providing that the student satisfies the entrance
requirements for that course. The student will need to sign a contract amendment form, and also a
student transfer agreement form when transferring from one person to another.
Throughout the period during which the transfer application is being considered, the student
remains party to the original contract and is liable according to the conditions therein. Similarly,
where a request for transfer is refused, the student remains party to the original contract and is
liable according to the conditions therein.
Students transferring to a course currently offering a promotion do not qualify for the promotional
gift. Students transferring to a course currently offering enrolment discounts do not qualify for the
discount.
2. Scope
1. Account status and credit vetting:
 The student's account must be up to date before a transfer will be approved.
 The payer of the account will be credit vetted and the transfer will only be processed on approval
thereof.
2. Where transfer is requested within a 'cooling off' period of 14 working days from the date of
enrolment:
 Where transfer is granted before dispatch of the USB flash drive, all the fees will be transferred to
the new course. In the event of a promotional deal, the costs for the promotional gift will be
deducted from the amount being transferred. Where a student transfers to a course with the
same value, the promotional deal will be carried over.
 Where transfer is granted after dispatch of the USB flash drive, the amount transferred to the
new course will depend on whether the USB flash drive has been returned to the College, in good
condition. If it has, the full fee, less the distribution cost, less the value of the promotional gift
(if applicable) will be transferred to the new course.
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If the USB flash drive has not been returned, in good condition, then 50% of the original invoice
amount is retained; or, if the course is a Computer School programme (including a programme
offering computer software where software has been dispatched, e.g. Technical School
programmes + AutoCAD software), then 70% of the original invoice amount is retained. Where a
student transfers to a course with the same value, the promotional deal will be carried over.
3. Where transfer is requested from 15 days to a maximum of 4 months from the date of
enrolment:
 Where transfer is granted before dispatch of the USB flash drive, the full fee less a transfer admin
fee of R350 will be transferred to the new course. In the event of a promotional deal, the costs
for the promotional gift will be deducted from the amount being transferred. Where a student
 Where transfer is granted after dispatch of the USB flash drive, the amount transferred to the
new course will depend on whether the USB flash drive has been returned to the College, in good
condition. If so, the full fee, less the distribution cost, less the value of the promotional gift
(if applicable) and less a transfer admin fee of R350, will be transferred to the new course. If the
USB flash drive has not been returned, in good condition, then 50% of the original invoice amount
is retained; or, if the course is a Computer School programme (including a programme offering
computer software where software has been dispatched, e.g. Technical School programmes +
AutoCAD software), then 70% of the original invoice amount is retained. Where a student
Transfer from a national qualification to an internal course: The award for the course will be the one
indicated in the brochure, and any credits earned for the national qualification will not be verified by
the College or transferable to another course.
4. When a transfer is requested on a Combo Course, within a 'cooling off' period of 14 working
days from the date of enrolment:
(a) If a student wishes to transfer both courses then the following applies:
 Where transfer is granted before dispatch of the USB flash drive for both courses, all the fees will
be transferred to the new courses. In the event of a promotional deal, the costs for the
promotional gift will be deducted from the amount being transferred. Where a student transfers
to a course with the same value, the promotional deal will be carried over.
 Where transfer is granted after the dispatch of the USB flash drive for both of the combo courses,
then the amount transferred to the new courses will depend on whether the USB flash drive for
both courses has been returned to the College, in good condition. If so, the full fee, less the
distribution cost for both courses and less the value of the promotional gift (if applicable), will be
transferred to the new courses. If the USB flash drive for both courses has not been returned, in
good condition, then 50% of the full combo fee is retained; or, if the course is a Computer School
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(b) If a student wishes to transfer one of the two courses then the following applies:
 Where transfer is granted before dispatch of the USB flash drive for the course being transferred,
all the fees will be transferred to the new course. In the event of a promotional deal, the costs for
the promotional gift will be deducted from the amount being transferred. Where a student
 Where transfer is granted after dispatch of the USB flash drive for the course being transferred,
then the amount transferred to the new course will depend on whether the USB flash drive has
been returned to the College, in good condition. If it has, the full fee of the course being
transferred, less the distribution cost and less the value of the promotional gift (if applicable), will
be transferred to the new course. If the USB flash drive has not been returned, in good condition,
then 50% of the original invoice amount is retained; or, if the course is a Computer School
5. When a transfer is requested on a Combo Course, where transfer is requested from 15 days to a
maximum of 4 months from the date of enrolment:
(a) If a student wishes to transfer both courses then the following applies:
 Where transfer is granted before dispatch of the USB flash drive for both courses, all the fees will
be transferred to the new course/s. In the event of a promotional deal, the costs for the
promotional gift will be deducted from the amount being transferred. Where a student transfers
to a course with the same value, the promotional deal will be carried over.
 Where transfer is granted after the dispatch of the USB flash drive for one of the combo courses,
then the amount transferred to the new course will depend on whether the USB flash drive has
been returned to the College, in good condition. If it has, the full fee, less the distribution cost for
both courses and less the value of the promotional gift (if applicable), will be transferred to the
new course. If the USB flash drive has not been returned, in good condition, then 50% of the full
combo course fee is retained; or, if the course is a Computer School programme (including a
programme offering computer software where software has been dispatched, e.g. Technical
School programmes + AutoCAD software), then 70% of the original invoice amount is retained.
Where a student transfers to a course with the same value, the promotional deal will be carried
over.
 Where transfer is granted after the dispatch of the USB flash drive for both of the combo courses,
then the amount transferred to the new courses will depend on whether the USB flash drive for
both courses has been returned to the College, in good condition. If so, the full fee, less the
distribution cost for both courses and less the value of the promotional gift (if applicable), will be
transferred to the new course.
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If the USB flash drive for both courses has not been returned, in good condition, then 70% of the
full combo fee is retained; or, if the course is a Computer School programme (including a
programme offering computer software where software has been dispatched, e.g. Technical
School programmes + AutoCAD software), then 70% of the original invoice amount is retained.
Where a student transfers to a course with the same value, the promotional deal will be carried
over.
(b) If a student wishes to transfer one of the two courses then the following applies:
 Where transfer is granted before dispatch of the USB flash drive for the course being transferred,
the combo fee for the course being transferred will be transferred to the new course. In the event
of a promotional deal, the costs for the promotional gift will be deducted from the amount being
transferred. Where a student transfers to a course with the same value, the promotional deal will
be carried over.
 Where transfer is granted after the dispatch of the USB flash drive for the course being
transferred, then the amount transferred to the new course will depend on whether the USB
flash drive has been returned to the College, in good condition. If it has, the combo fee of the
course being transferred, less the distribution cost and less the value of the promotional gift (if
applicable) will be transferred to the new course. If the USB flash drive has not been returned, in
good condition, then 50% of the original invoice amount is retained; or, if the course is a
Computer School programme (including a programme offering computer software where
software has been dispatched, e.g. Technical School programmes + AutoCAD software), then 70%
of the original invoice amount is retained. Where a student transfers to a course with the same
value, the promotional deal will be carried over.
Procedure for transfers
1. The student must send any request for a course transfer in writing, to transfers@icg.edu.za.
2. The College will send the student the relevant contract, a debit, credit application (if applicable),
and details regarding payments required in order for the transfer to be processed.
3. The student must return the signed documents to the College. In addition:
 In the case of a cash payment, the student must send proof of payment to the College.
 In the case of a credit application, the payer of the account will need to complete a credit
application and approval will be subject to credit vetting.
4. The transfer will be processed only on receipt of the information specified in 3 above, and on
approval of the application for transfer by the Academic Department and/or Credit Operations
Manager.
Note: Account status and credit vetting:

1. The student's account must be up to date before a transfer will be approved.
2. The payer of the account will be credit vetted and the transfer will only be processed on approval
thereof.
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Course Extensions
The College recognises that certain circumstances may obstruct or prevent the student from
completing the desired course or learning programme in the time stipulated in the contract between
the College and the student. In all cases, the College will endeavour to facilitate completion.
However, it is the responsibility of the student to inform the College immediately when encountering
problems or circumstances that might prevent completion of the course, in order to request an
extension of the contract. In some instances a written letter of motivation may be requested.
Policy for course extensions
Should an extension of the enrolment for a programme or qualification be granted, this will be at the
discretion of the College, within the following parameters:
2.1 regulations governing the duration of the programme or qualification under consideration;
2.2 the availability of study/learning material, in cases where the programme or qualification under
consideration is no longer offered by the College;
2.3 the extension period shall only last for six (6) months at a time;
2.4 for examinable courses, the extension period shall include at least one examination session; and
2.5 the student's account must be up to date before an extension will be approved.
With reference to 2.1 above, in cases where the extension of enrolment exceeds the expiry date of the
qualification under consideration by more than two years, the extension period will be reduced
accordingly.
Should the student be granted an extension and forfeit this opportunity for completion, allowing the
allocated time to lapse without completing, it may be necessary to re-enrol on a newer version of the
programme or qualification, and a request for exemption or credits may be made.
Should a student not complete the course or programme within the time stipulated in the contract
with the College, the enrolment may, at the request of the student and with the consent of the
relevant Academic Head, be extended.
An extension fee of R200 per outstanding assignment applies, depending on the number of
outstanding assignments. The fee is subject to change from time to time as determined by the College.
If a student has already received his or her USB flash drive and requests a contract extension, the
student is liable for the purchase of up-to-date study material.
Course extension request process
 The student should contact the Student Services Department to request an extension at least one
full month before the end of the contract with the College.
 The Consultant will advise the student as to what documentation will be required.
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 The request, and all supporting documentation, is then forwarded to the Academic School Head
for his or her approval.
 If authorisation for the extension is obtained, the Student Services Department will send the
student notification, and advise the student of any costs involved.
 The extension request will only be processed once the student has signed and returned the
amended documentation, and has sent the Student Services Department proof of payment for
any fees that may be applicable.
 Throughout the period during which the extension application is being considered, the student
remains party to the original contract and is liable according to the conditions therein. Similarly,
where a request for extension is denied the student remains party to the original contract and is
liable according to the conditions therein.
 Notwithstanding, it is important to know and understand that Damelin Correspondence College

cannot be held accountable or liable in the event that a student fails to meet the designated
dates for completing his or her studies.
Cost
The student must pay the fees due for the extension of the contract period. The fee is currently R200
per outstanding assignment, depending on the number of outstanding assignments, and is subject to
change as determined by the College Academic Board. If a student has already received his or her USB
flash drive and requests a contract extension, the student is liable for purchasing up-to-date study
material.
Formal Complaints Resolution Procedure
1. The complaints resolution process must be followed by all students who could not resolve any
outstanding matters either (a) through the Student Services Department, or (b) via the query
process whereby you liaise directly with the relevant College department.
2. Any students who want to lodge a formal complaint must send an email to
dcccomplaints@damelin.edu.za, requesting a pro forma Complaints Resolution Form.
3. On request from a student, the Complaints Resolution Form will be emailed to the student.
4. The student must complete all sections of the Complaints Resolution Form, and must email the
form back to dcccomplaints@damelin.edu.za, with all supporting evidence attached.
5. As per the Complaints Resolution Form, all complaints must clearly stipulate (a) the nature of the
complaint, and (b) the resolution sought by the student.
6. All students who submit a complaint will receive an acknowledgement of receipt from the College
within 48 hours.
____________________________________________________________________________________
7. All further email communication to the College during the complaints resolution process must
include the reference number in the subject field of the email (rather than the student number).
This reference number can be found in the top right-hand corner of the form, and is made up of
the student number and a date code.
8. All students who submit a complaint will receive a formal response from the College regarding
the complaint.
9. Students who are not happy with the formal response from the College have the right to escalate
the complaint to the principal of Damelin Correspondence College.
10. Students who send complaints directly to the principal without going through the prescribed
complaints resolution process above will be asked to follow the prescribed process in order to
ensure that their complaints are dealt with effectively.
11. The student will receive a formal response from the principal.
12. The decision of the principal will be final.
The Complaints Resolution Officer creates a new case for each complaint on the customer relations
management system. On resolution of the complaint the case is then closed by the Complaints
Resolution Officer.
Account Queries
For account queries, please contact the Student Services Department, or email the Accounts
Department on dccaccounts@icg.edu.za. In the event that you are unable to meet your financial
obligations to the College, please contact the Credit Operations Department in order to make payment
arrangements.
Please note: All support services will be suspended until such time as your account is up to date, or a
payment arrangement has been made and adhered to.
Cancellation Policy
1. Policy objectives
This policy aims to clarify the roles and responsibilities with regard to students requesting the
cancellation of their contract with the College.
The objective of the cancellation policy is to outline the conditions under which cancellations are to be
considered, and to guide the staff in the Student Services Department regarding the appropriate
procedure for correctly executing the cancellation process.
____________________________________________________________________________________
2. Scope
The College strives to meet the needs of all registered students. In doing so, the College recognises
the right of the student to cancel his or her contract/agreement with the College.
A student reserves the right to cancel the contract/agreement, in writing, within 14 (fourteen)
calendar days from the date of registration, whereafter this agreement shall not be cancelled without
the consent of the College. Submission of a request for cancellation does NOT mean the cancellation
has been accepted by the College. Applications must be made by the person liable for the payments.
An application for cancellation initiated/managed by any party other than the contracted account
holder will be disregarded by College.
A cancellation fee in line with the Consumer Protection Act (CPA) will be payable on cancellation, if
granted, taking various factors into account, such as postage/courier cost incurred, and administration
cost. Refunds amounting as a result of cancellation, if granted, will be determined by the Review
Committee.
All cancellation applications must be made in writing to the Student Services Department. Cancellation
requests must be sent to dcccancellations@damelin.edu.za. No requests for cancellation will be
processed unless backed by documentary proof substantiating one or more relevant grounds for
cancellation. A deregistration form needs to be completed to process any cancellation.
If a student who is a foreign national requests cancellation, the College must, in accordance with
instructions from the Department of Home Affairs, inform the Department if the application is
successful. The College must advise the Department of Home Affairs of the cancellation within
24 hours of the success of the application, providing full details of the student.
The submission and processing of a request to cancel in no manner indicates the granting of stated
application to cancel the contract/agreement in place.
All refunds that may be due shall be payable only after a period of 90 (ninety) days after the said
refund has been approved by the Review Committee. No refund shall be payable unless the approval
of the Review Committee is obtained and all the requirements are met/satisfied.
3. Appeal procedure if the applicant wishes to appeal the Committee's decision
In the event that a student wishes to appeal against the decision made by the Review Committee,
then a written request must be directed to the principal of the College within 3 weeks of the decision
being communicated to the student, stating the precise reasons why the student wishes to appeal
against the decision of the Review Committee.
The principal may consult with any parties that he or she deems necessary in considering the appeal,
including heads of department and staff within departments. The decision taken by the Principal must
be communicated to the student in writing within 14 days of receipt of the appeal by the College.
During the appeal procedure, and until a resolution is reached, the original contract between the
College and the student remains in force, and both parties are liable for the fulfilment of their
obligations according to the terms of the contract/agreement.
____________________________________________________________________________________
ADDITIONAL INFORMATION:
CONTACT DETAILS OF DCC BRANCHES
HEAD OFFICE JOHANNESBURG PRETORIA PORT ELIZABETH CAPE TOWN DURBAN

Physical Physical Physical Physical Physical Physical
Address Address Address Address Address Address
DCC Head Office: 3rd Floor Shop 5 Unit 7 (Ground Floor) Shop 34 Educor Gallery
3rd Floor Success House 273 Thabo Sehume Kwantu Towers Matador Centre 325 Anton Lembede
Success House 2 Melle Street Street Vuyisele Mini Square 62 Strand Street Street
2 Melle Street Cnr Smit & Melle (formerly Andries Govan Mbeki Avenue Cape Town (formerly Smith
Streets Street) Street)
Braamfontein 2001 Port Elizabeth
Braamfontein Pretoria Durban
2001 0002
Cape Town office:
1 Boundary Road
Century City 7441
Postal Postal Postal Postal Postal Postal
P.O. Box 31001 P.O. Box 31001 P.O. Box 1332 P.O. Box 4180 P.O. Box 2553
Johannesburg Johannesburg Pretoria Cape Town Durban
2000 2000 0001 8024 4000
Telephone Telephone Telephone Telephone Telephone Telephone

numbers numbers numbers numbers numbers numbers
011 712 2556 (Tel) 011 712 2556 (Tel) 012 352 9111 (Tel) 041 585 0922 (Tel) 021 417 8160 (Tel) 031 374 9750 (Tel)
0860 103972 (Fax) 0860 103 972 (Fax) 012 322 6369 (Fax) 041 585 0910 (Fax) 021 417 0300 (Fax) 031 301 0301 (Fax)
VRYHEID NAMIBIA RICHMOND PORT SHEPSTONE POLOKWANE NELSPRUIT
Physical Physical Physical Physical Physical Physical

Koopmans Building Shop 17 Shop 25 24 Aiken Street Shop 4 25 Brown Street

188 Kerk Street Mezzanine Floor Richmond Shopping Halfway House Spar Centre Nelspruit
Vryheid BPI House Centre Port Shepstone Cnr Biccard and 1200
3100 269 Independence Chilly Street Thabo Mbeki
Avenue Richmond Streets
Windhoek Polokwane
Postal Postal Postal Postal Postal Postal

P.O. Box 090697

Windhoek
Namibia
Telephone Telephone Telephone Telephone Telephone Telephone

numbers numbers numbers numbers numbers numbers
034 980 9920 (Tel) 00264 61 308834 (Tel) 033 212 3948 (Tel) 039 682 1484 (Tel) 015 291 4323 (Tel) 013 752 2400 (Tel)
034 980 8917 (Fax) 00264 61 308691 (Fax) 033 212 3943 (Fax) 039 682 1631 (Fax) 015 291 1956 (Fax) 013 752 6184 (Fax)
____________________________________________________________________________________
BENONI ERMELO ESTCOURT RICHARDS BAY MELMOTH PIETERMARITZBUR QWA QWA
G
Physical Physical Physical Physical Physical Physical Physical
Address Address Address Address Address Address Address
61 Princes Avenue Shop 4 Shop 5 Shop 31 Shop 22 Compen Building Shop 16

Benoni Ermelo Mall 1st Floor Bellingham Park Melmoth 257 Church Street Mandela Park
50A De Jager Street Enterprise Building Building Shopping Pietermaritzburg Shopping Centre
Ermelo 74 Harding Street Penny Lane Centre 1029 Mota Road
Estcourt Richards Bay 10 Opposition Witsieshoek
Road Qwa Qwa
Melmoth
Telephone Telephone Telephone Telephone Telephone Telephone Telephone
numbers numbers numbers numbers numbers numbers numbers
011 749 2000 (Tel) 017 811 2100 (Tel) 036 352 5748 (Tel) 035 789 0550 (Tel) 035 450 7979 033 345 1664 (Tel) 058 713 1343 (Tel)
086 540 3371 (Fax) 017 811 2105 (Fax) 036 352 5867 (Fax) 035 789 5230 (Fax) (Tel) 033 345 1055 (Fax) 058 713 1352 (Fax)
____________________________________________________________________________________
ADDITIONAL INFORMATION:
ACADEMIC STAFF OF THE COLLEGE
Business School and General School

Name Surname Qualifications Subjects / courses
Bachelor of Arts in Social Work Project Management
National Diploma in Personnel Management HR Management
Fahiema Abrahams
National Higher Diploma in Personnel Management Labour Relations
Qualified Assessor and Moderator Production Management
Bachelor of Arts in Business Management and
Madri Alberts Administration (Honours) Statistics
Course in Statistics and Psychology
Debt collecting, Introduction to SA
Law, Criminal Law and Procedure
Arlene Baaitjes Paralegal Diploma(SAILT)
Civil Litigation
Property Law and Conveying
Merisha Bepat MA Logistics Supply Chain Management
Dave Bonelli Certified Carbon Footprint Analyst Certified Carbon Footprint Analyst
Higher Education Diploma Small Business Management
Widaad Brown Bachelor of Technology Entrepreneurship
Qualified Assessor and Moderator Economics
Master of Business Administration Bachelor of Internal Auditing 1 and 2
Commerce in Financial Analysis & Certification in
ISO 9000
Quality Assurance
Enterprise Risk Management
Additional training in:
Cost Data and Budgeting
Alex Chakabva ISO 9000
Admin Practice 1 and 2
Internal Auditing
Quality Awareness for Trainers Business and Office Admin 1 & 2
Environmental Training Programme Business Practice
Environmental Awareness for Trainers Corporate Financial Planning
Master of Business Administration
Payroll Admin
Higher Diploma in Business Management
Management
John Chase Certificate in Marketing
Marketing
Chartered Marketer
Business Admin
EDTP Assessor and Moderator
Master of Science in Business Engineering MS Projects
Management
Supply Chain Management
Mark Cramer SA Business Excellence Programme completed
Project Management
Supervisory Development Programme,
Level 2 completed Transportation
Business Administration
Bachelor of Arts in Business Administration Project Management
Vernon Erasmus
Masters in Public Administration (Honours) Public Administration
Management 1 and 2
Diploma in International Marketing Management Marketing 1, 2 and 3
Tony Flint Administration and Commerce Diploma Sales and Marketing
Secretaries and Administration Diploma Marketing Communication
Bachelor of Accounting Science (Honours)
Dale Hair Financial Accounting 1, 2 and 3
Chartered Accountant CA (SA)
____________________________________________________________________________________
Diploma in Tertiary Education
Directorate of Technical Education
Johan Hugo Risk Management
Master of Education
Doctor of Education
Bachelor of Science in Archaeology
Diploma in Business Management
Diploma in Personnel Management
Master of Science in Tourism Development &
Management
Post-graduate Diploma in Marketing
Master of Science in Marketing
First Year completed: B Com (Honours) in Human
Resource Development Management
Courses completed: Business Ethics
Shoni Khangala
Management Course in Goalistic Thinking Leadership Management
Business Presentation Skills Development Programme Organisational Behaviour
Management by Responsibility
Skills Development Facilitator's course
Financial Management for Non-financial Managers
Orientation to Financial Management & Financial
Management for Non-financial Managers
BMS 200 Dynamic Modern Management Program
Coaching to Excellence
Registered Assessor
National Certificate Policing
Assessor in Evidence Collection Policing
Christo Kleinhans
Diploma in Education, Training and Development Evidence Collecting
Registered Assessor
Economics
Bachelor of Commerce in Industrial Psychology HR Management 1,2 and 3
Denise Linnegar-Whyte
Economics Labour Relations 1 and 2
Organisational Behaviour
Communication
Bachelor of Arts in Communication and Psychology
Julie McFarlane Financial Services Computer
ABET Certificate
Literacy
Diploma in Financial Information Systems Cost and Management Accounting
Chantal Mitchell
Diploma in Financial Management 1, 2 and 3
Business and Office Admin
Diploma in Business Administration Business Literacy
Danie Mulder
Diploma in Post-school Education Intro to Computers 07/08
Executive Secretaries
B. Tech: Human Resources Management Human Resource Management
Monwabisi Nkomentaba
Registered Assessor and Practices NQF5 SAQA ID 61592
National Certificate in Adult Education
Nokulunga Sidelo Registered Assessor Safety, Health and Environment
ISO: 9001
Small Business Management
Diploma Business Management
Cherise Theunissen Entrepreneurship
B. Tech Management
Business Communication
Bachelor of Commerce: Human Resources Human Resource Management
Phillip Twynam
Management and Practices NQF5 SAQA ID 61592
____________________________________________________________________________________
Advanced Programme on Sourcing and Supply Chain
Management (NQF Level 7) All Supply Chain Management
Kenneth Ngang
Masters in Business Management subjects
Registered Moderator / Assessor
Master of Commerce in Financial Management
Certified Internal Auditor
Masters in Business Administration
Bachelor of Commerce (Honours) in Economics
Higher Diploma in Education (Post-graduate) for
Secondary Education
Certificate in Banking Internal Auditing
Courses completed: Financial Management
Lucian Pitt
Control Excellence (Internal Control) Business Management
Fraud Investigation Techniques Economics
Strategy Formulation
Negotiation Skills
Communication Skills
Strategic Presentation Skills
Advanced Facilitation Skills
Action Leadership
Bachelor of Science in Physiology
Raymond Pogrund Physiology
Higher Education Diploma
Certificate in Purchasing Management
Certificate in Stores and Inventory Management Supply Chain Management
Deon Slabbert
Registered Assessor Warehousing
Senior Management Development
Bookkeeping
Accounting 1 and 2
Diploma in Business Administration
Management 1, 2 and 3
Chartered Institute for Business Management
Finance
Peter Taylor Government Certificate of Competency for
Business Calculations
Assessors
Taxation
Registered Assessor
Principles of Business Law
Office Practice
Bachelor of Laws
Admitted Attorney and Manager: Legal Services
(presently seconded to the Speaker's Office in the
City of Cape Town)
Courses completed:
Corporate Law
Herman Van Zyl Negotiation Skills Administrative Law
Paralegal subjects
Interpretation of Law
Legislation Skills
Motor Vehicle Accidents
Labour Law Litigation and Procedures
Labour Law
Diploma in Customer Care & Call Centre VIP
Certificate in Principles of Training
Mariette Wepener Call Centre Management
Certificate in Training for Trainers
Registered Assessor
Registered Moderator
____________________________________________________________________________________
Computer School

Multimedia Stills and Motion
Joseph Akwunkwa National Diploma Multimedia Technology
Web Design
A+ Certification
Fundamentals of MS Office
Microsoft Certified Professional
Certificate: MS Office XP
Network+ Certification
Certificate: Pastel 6
Irene Smith CorelDraw, Photoshop
Diploma: PC engineering
Diploma: Train the Trainer
Short Programmes:
Fundamental HTML Programme
Fundamentals MS Office
Registered Assessor
Master of Science in Business Engineering
South African Business Excellence Introduction to Computers
Mark Cramer
Programme Computer Fundamentals
Supervisory Development Programme Level 2
Diploma in Advanced Financial and Office Pastel 10
Adele Holzapfel
Administration; Pastel Certified Trainer Pastel 11
Kim Kannemeyer RPL Intro to PC's using Windows 7
Bachelor of Science (Honours) in Computer Programming in C# and C++
Andris Mudiayi Science SharePoint and Expression
National Diploma in Computer Studies Web 2009
Introduction to Computers
VB.Net
National Certificate in Information
Keith Rentzke FrontPage
Technology
Introduction to Programming
C# Programming
MOUS
MS Office
ICDL
Diploma in Computer Engineering and MS Projects
Baderoedene Solomons
Software I-Net+
SQL 2008
A+, N+, S+
PC Repair
____________________________________________________________________________________
Technical School

National Diploma: Design Technology
National Diploma: Architectural Technology
Nerise Festus AutoCAD
National Certificate: Design Techniques
Registered Assessor
Construction Drawing
Trade Certificate in Plumbing Plumbing
Shukry Behardien
Certificate N4 National Building Builders Estimating and Pricing
Fitting and Turning N1, N2
Engineering Science N1-N3
National Higher Diploma Teaching Maths N1-N3
Paul Carstens
National Technical Diploma Industrial Electronics N1-N3
Electrical Trade Theory N1-N3
Architectural Draughting
Nigel Casserley National Diploma in Architectural Draughting Revit Architecture
Inventor
Magdeline De Lange Technical National Higher Diploma Introduction to Maths
National Diploma in Analytical Chemistry Chemistry
Netacha Kayser
Bachelor of Technology in Chemistry Introduction to Physics
Master of Arts in Industrial Administration Air-conditioning and
Eric Kiderlin Bachelor of Science (Honours) in Mechanical Refrigeration
Engineering Appliance Repair
Electrical Maintenance and
Engineering
Certificate in Electrical Engineering N2-N4
Jan Kriel Basic Electronics
National Diploma in Electronics
Skills Programs: L2-L4 Electrical
Engineering
Maths N1-N3
National Technical Diploma
Christo Kroneberg Engineering Drawings N1-N3
Advanced Certificate in Education
Engineering Science N1-N3
Mark Massyn Bachelor of Science in Construction Supervision in Building
Construction
Moosa Slamat National Technical Diploma Furniture Making
Engineering Drawing N1-N3
Karen Sonnenberg Bachelor of Arts in Education Chemistry
Motor and Diesel Trade Theory
N1-N3
Ayoub Sulaiman National Technical Diploma
Maths N1-N3
Mechanics
Declan Summers Higher Diploma in Education NCOR Science and Drawings
Diploma in Education
Bachelor of Education Management
Construction Technology
Xabangai Magwenzi Artisan Bricklayer
Bricklaying and Construction
Artisan Floor layer
Registered Assessor
____________________________________________________________________________________
Creative and Vocational School

Bachelor in Education Foundation Phase
Elena Ackerman ECD
Degree
Johannes Ackerman Bachelor of Arts in Picture Medium Film and TV Production
Diploma in Interior Design, RPL Garden
Antoinette Arderne Interior Decorating
Design
Esmè Barnard Beauty Therapy Certificate Beauty Therapy
Certificate Events Management Events Management
Zakira Bayat
National Diploma Oral Hygiene Medical and Dental Reception
Higher Diploma Education – Junior Primary
School
Maria Bosman ECD
Higher Diploma Education – Pre Primary
Further Diploma Education – Pre Primary
Claire Brandon Feng Shui Diploma Feng Shui
National Diploma Junior Education
Anna Carstens ECD
Higher Education Diploma – Pre Primary
Jeanette Codrai Bachelor of Science in Sociology Developmental Psychology
Emily Long Diploma in Fine Art Recreational Art
Pat Collier In-service Training, THETA Assessor Hospitality Management
Eric Collier National Diploma in Hotel Management Hospitality Management
Nolukholo Dayile National Diploma in Fashion Design Fashion Drawing
Higher Diploma in Education – Junior Primary
School
Wilma de Villiers Higher Diploma in Education – Pre Primary ECD
Further Diploma in Education – Pre Primary
Registered Assessor, Moderator
Bachelor of Science Medical (Honours) in
Melanie du Plessis Home Health Care
Dietetics
National Higher Diploma in Food Service Hospitality HR and Professional
Lynn Elliott
Management Cooking
National Diploma: Graphic Design
Celeste Barlow Graphic and Advertising Design
National Diploma: Personnel Management
Diploma in Teaching Home Economics &
Magrietha Engelbrecht Needlework ECD
Assessor
Wesley Erasmus Bachelors (Honours) Biokinetics Fitness and Nutrition
3-year Chef's Apprenticeship Guest Relations and Hospitality
Johannes Fischer
Hotel Management Diploma Management
Clinton Gahwiller Doctor of Philosophy Psychology Sport Psychology
Tofeeq Hargey National Diploma in Travel and Tourism Travel and Tourism
Mickey Holmes Diploma in Education Child Day Care
____________________________________________________________________________________
Bachelor of Science in Zoology and
Todd Kaplan Wildlife Management
Entomology
Deogratias Kayumba Diploma in Agriculture Farming for Smallholdings
Diploma in Psychology
Babs Lambrecht Degree: Clinical Psychology Counselling
Registered Psychologist
National Diploma in Junior Education
Wilma Lincoln ECD
Higher Education Diploma Pre Primary
Digital Sound Engineering /
Adam Linder Digital Sound Engineering Diploma
Digital Music Production
Bachelor of Arts in Film and Media
Journalism and Communication
Sisanda Mcimeli Production
Creative Writing
Bachelor of Science in Chemical Engineering
Irvine Meyer National Higher Diploma in Photography Photography
Higher Education Diploma Radio Broadcasting
Shafiq Morton
Bachelor of Arts in English and Psychology Journalism
National Diploma in Somatology, South
African
Association of Health and Skincare
Charmain Niemand Professionals Makeup Artist / Aromatherapy
CIDESCO
CIBTAC
Assessor, Moderator
Higher Educational Diploma – Pre Primary,
Getruida Nieuwoudt Junior and Senior Primary ECD
Assessor, Moderator
Virginia Sampson Diploma in Fashion Design Dressmaking / Pattern Cutting
Bachelor of Arts in Psychology
Fitness and Nutrition (pending)
Assessor
Gina Stockigt Make Up Artist
Health Skin Care Diploma
Anatomy and Physiology
Professional Hair and Make Up Certificate
Fashion Merchandising
Aestheticienne and Physiatrics Diploma
Esmé van der Bijl Fashion Drawing
Diploma in Make-up Technique
Fashion Computing
Interior Decorating Diploma
Amanda van der Walt Interior Décor
Lower Education Diploma
Vanessa Willemse Flower Arranging
Flower Arranging Certificate
____________________________________________________________________________________
High School

B.A. Honours (Industrial Psych) UWC
Dipl. in Human Resource Management
Anwaar Adams B.A. non grad UNISA Afrikaans Huistaal
H.D.E. – UWC
B.A. – UWC
National Teaching Diploma
Oghenero Adagha Physical Sciences
B.Sc. Honours (Physics)
Higher Diploma in Education – Hewat College of
Desiree Baugaard Life Sciences
Education
Secondary Teacher's Diploma (S.T.D.)
Sibusiso Bhengu B.Sc. UNISA Physical Sciences
Advanced Certificate in Education (A.C.E.) UKZN
B.A.
Vuyelwa Bhula-Manqola Primary Teacher's Diploma Agricultural Sciences
A.C.E.
Higher Diploma in Education
Widaad Brown Business Studies
Diploma in Public Administration
B.A. – UWC 1993
Clinton Classen Geography
H.D.E. – UWC 1994
B.A.
Noel Cleophas H.D.E. Geography
Masters in Public Administration
H.D.E.
Heinnih Cloete Accounting
B.Ed. (Honours)
B.A./B. Sc. – UCT
Jacqueline Ann Crawford Mathematics
H.D.E. (PG) UCT
B.Sc. & B.Sc. Medicine at UCT
Carol Drew Life Sciences
Secondary Teacher's Diploma – UCT
B.A., B.A. (Honours)
Jerome Keith Erentzen B.Ed. (Honours) Mathematics
M.Ed. (Masters)
H.D.E.
Continuing Unit Certificate Educational,
Josline Feris Accounting
Management
Post-graduate Diploma in Education
B.A.
Michael Trevor Fortune H.D.E. Business Studies
B.A. Honours
B.A. H.D.E.
Eugene Frantz B.Ed. Mathematical Literacy
A.C.E.
B.Sc.
Fairosa Hassen B.Proc. Mathematical Literacy
Ebrahim Hoosain B.Com. Accounting
____________________________________________________________________________________
National Higher Diploma in Post-school Education

B.A. Afrikaans Eerste Addisionele
Shanaaz Ismail
Higher Diploma in Education Taal
B. Psychology
Cherith Langehoven Life Orientation
Post-graduate Certificate in Education
Joan Magiera-Lodewyks H.D.E. Commerce Accounting
B.A.
Afrikaans Eerste Addisionele
Eunice Mettler H.D.E.
Taal
B.Ed. Med. – UWC
B.Com.
Leicester Momberg H.D.E. – UWC Economics
National Higher Diploma – Cape Tech.
B.Sc. Hons (UCT)
Susan Ann Nicol Post-graduate Certificate in Education Mathematics
(UNISA)
B.Ed.
Fouzia Peters Economics
Teacher's Diploma, Advanced Cert. in
Charles Riedwaan Geography
Education – CPUT
B.A. – Rhodes
Elizabeth Ilse Rynhoud Cert. in Afrikaans Netherlands III – UCT
Taal
S.T.D. – UCT
B.A.
Mark Slater B.A. (Honours) Geography
H.D.E. – UWC
Sharon Smith-Solomon Higher Diploma in Education, BED – UWC Business Studies
B.A.
Adrian Sonnenberger H.D.E. Mathematics
B.A. (Honours)
Teacher's Diploma 1985
Manuel Veda Business Studies
F.D.E. 1994 – Peninsula Tech.
English First Additional
Zurina Wentzel Higher Diploma in Education – UWC
Language
Sidney Williams Higher Diploma in Education – UWC Accounting
Higher Diploma in Education – Bellville

Maxine Wilson Life Sciences
College of Education
Rosalind Witbooi Higher Diploma in Education – UWC
Taal
____________________________________________________________________________________

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ORIENTATION GUIDE 2017

Welcome to Damelin Correspondence College (DCC) 1

Legal Name and Status of the College 2

Management Team of the College 3

Mission, Code of Conduct, and Ideology and Values of the College 4

Learning Philosophy and Goals of the College 5

Mode of Instruction and Language Policy of the College 6

Code of Conduct, Rights, and Responsibilities of the Collective College Community 7

Important College Details 11

Your damelin.me Email Address and Free Services Offered 13

Documenting the Learning Process 17

Fees and Charges 36

Student Support Services 44

Additional Information: Contact Details of DCC Branches 55

Additional Information: Academic Staff of the College 57

WELCOME TO DAMELIN CORRESPONDENCE COLLEGE (DCC)

The company registration number is 1996/000339/07.

Head Office Street Address

Head Office Postal Address

Head Office Telephone Number

0860 414141 (Call Centre)

College Management Team

GENERAL MANAGER: Ajanth Choudhree

DAMELIN CORRESPONDENCE COLLEGE PRINCIPAL: Phillip Slatter

NATIONAL SALES MANAGER: Rakesh Patel

BRAND MANAGER: To be announced

FINANCIAL MANAGER: Logan Archary

PROCUREMENT MANAGER: Shaheed Sasman

IT OPERATIONS MANAGER: Karel Jordaan

PUBLISHING OPERATIONS MANAGER: To be announced

CONTACT CENTRE SUPERVISOR: Erika Mitchell

SUPPLY CHAIN SUPERVISOR: Lindokuhle Zondi

EXAMS AND ASSESSMENT SUPERVISOR: Alison August

Academic Management Team

RESEARCH MANAGER: To be announced

ASSESSMENT MANAGER: Chinonye Obioha

ACADEMIC HEAD FOR TECHNICAL AND COMPUTER SCHOOLS: Hermon Ogbamichael

BUSINESS AND GENERAL SCHOOLS MANAGER: To be announced

ACADEMIC HEAD FOR HIGH SCHOOL: Geralda Cloete

REGULATORY AND COMPLIANCE MANAGER: To be announced

College Mission Statement

Damelin Correspondence College Code of Conduct, Rights, and Responsibilities

Our core ideology and values

 Our core ideology: Together, we make learning a part of living!

Damelin Correspondence College's Learning Philosophy

Damelin Correspondence College's learning philosophy is as follows:

 Damelin Correspondence College recognises human worth and growth.

 Damelin Correspondence College is committed to the development of students, primarily by

 Damelin Correspondence College is committed to playing a leading role in education by setting

 Damelin Correspondence College is committed to providing student-centred and up-to-date

 Damelin Correspondence College programmes are designed to develop students to become

Damelin Correspondence College's Goals

Damelin Correspondence College aims to:

 enhance the overall quality of education and training in South Africa;

 promote self-confidence and self-motivation through successful learning and achievement of

Mode of Instruction of the College

The mode of instruction of the College is distance learning.

Language Policy of the College

Language of tuition and assessment

The Damelin Correspondence College Code of Conduct, Rights, and Responsibilities

Every community member of Damelin Correspondence College is subject to the Damelin

All members of this College Community will undertake to:

 assist in the maintenance of good order in the learning process; and