Noah J Quinones

Cell Phone: (260) 223-0285 | noahq29@gmail.com

EDUCATION
Ball State University, Muncie, IN May 2018
Bachelor of Science in Interpersonal Communication
Concentration in Marketing
GPA: 3.4/4.0
Immersive Learning Project: Conflict Management (COMM 442)
 Volunteered at an after-school facility for grades K-8 and observed behavior focusing on conflicts that arose
 Developed a training manual on conflict resolution based on observed encounters

INTERNSHIP May 2017- August 2017

Auto-Owners Insurance Company
Indianapolis, IN
Claims Adjuster
 Investigated and assembled facts, determining policy coverage and evaluating the amount of loss by over-the-phone
communication
 Worked toward the resolution of claims servicing the needs of agents, policyholders and others

EXPERIENCE
YMCA of Muncie August 2016- Present
Muncie, IN
Association Membership Services
 Effectively multitask transactions and answering the telephone resulting in efficient use of company time and maintaining
customer satisfaction
 In charge of the building and the supervision of members using the facility as well as handling any situation that may arise
 Independently supervising/ interacting with children ages 6 weeks to 12 years

Ball State University May 2016- June 2016

Muncie, IN
Summer Scholars Counselor
 Promoted the importance of post-secondary education to underprivileged high school students
 Used planned activities to break down in-group out-group cliques
 Successfully deescalated conflicts resulting in a higher retention rate for the program

CERTIFICATIONS
 CPR/AED/First Aid (thru 06/18)

EXTRACURRICULARS
 Pi Kappa Phi Fraternity May 2016- Present
o Standards Board Secretary
o Assistant to Social Chair organizing socials with other groups on campus
 Lambda Pi Eta May 2016- Present
o Exclusive communication studies honor society member
o Fundraise to support local children
 Circle K International September 2015- May 2017
o Student-led community service group focusing on Service, Fellowship and Leadership
o Fundraise for various charities and volunteer around the Muncie community
 PhD Pathways October 2015- December 2017
o A mentee to a professor with their doctorate degree
o Open to minorities to encourage graduate school